Customer Reviews for U-Haul Moving & Storage at Automall

6,961 comentarios

4655 N Oracle Rd   Tucson, AZ 85705
(S Of River Rd)

(520) 575-5373

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(520) 575-5373

4655 N Oracle Rd
Tucson, AZ 85705
(S Of River Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • habla español

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

You have very friendly associates

MARIA S. 
Clasificación:
2.0

Trailer tire went flat and I had to haa Az being repaired in pecis texas, I was told there would be no increase in gas expense of auto Dolly instead of tow Dolly that got rented despite my reservation, I've been a customer of Hal's for 8 years at this location and he wouldd sac nt deal with me the day of move, I got Nicholas instead and the tow straps on auto Dolly were off car by time I got to Benson

RHONDA N. 
Clasificación:
1.0

The check-in process for returning equipment is a nightmare: if there is any issue with the u-haul website, you will be unable to complete the return process & will be charged at least $20 more; if you try the helpline you will be on-hold for 30+ minutes without any service. No masks on employees, management, or most customers.

DANIEL S. 
Clasificación:
3.0

There was free play in the steering of the truck. Not much just enough to make you notice

SYLVIA B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kay G. 
Clasificación:
3.0

El cliente no dejó un comentario.

BALDEMAR S. 
Clasificación:
5.0

Excellent customer service. Manager helped me and he was amazing

Terri B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

RONALD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALFONSO G. 
Clasificación:
4.0

Don't cancel a reservations hours before a truck is to be picked up. It was extremely stressful and in the end was resolved at the last dying minute. I absolutely will never use uhaul or recommend uhaul to friends. Honor your reservations. I had movers arriving before before even got my truck to move out of town. Buy more trucks or don't over book. Your customer service reps were the only saving grace of our experience with your company. They did the best they could and were very polite. My complaints are not towards the location I picked up from. I am only appalled that a reservation I made a month in advance was canceled via text at 8 pm the night before and I wasn't able to secure a truck till 5am the next day.

ASHLEY H. 
Clasificación:
5.0

(Oracle Rd near Auto Mall Rd) My storage was in a clean, well secured lot. The guys at the counter were always helpful whenever I had questions, or to pay my bill. Will definitely recommend this location.

Christina P.  |  Overall Experience 
Clasificación:
3.0

If I wanted to deal with attitude I would go find one of my kids. Equipment fine, employees surly as usual. It's that way everytime at this location so I'm used to it by now.

MICHAEL B. 
Clasificación:
5.0

Everything went great!

anthony S. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAKE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maria V.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA ELENA V. 
Clasificación:
4.0

The pick up location was changed three times and was not the ideal location for this particular move. If equipment is not available at requested location then I should be able to select another,

Ronald B. 
Clasificación:
5.0

Great service

Gregory McTague C. 
Clasificación:
5.0

Great service! Truck was waiting for me with the AC on. A+++

David D. 
Clasificación:
5.0

Keep being awesome! Thanks.

Stephen D. 
Clasificación:
5.0

Very friendly staff.

PEDRO W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID W. 
Clasificación:
4.0

Staff at this location are very respectful as well as helpful. Much better than most of the people I've dealt with at other rental facilities.

DENNIS W. 
Clasificación:
5.0

Just a great experience.

STEPHEN D. 
Clasificación:
5.0

Clean all windows on trucks being rented.

STEVEN B. 
Clasificación:
5.0

N/C

Kenneth K. 
Clasificación:
3.0

But the fact that you charged me almost $87 for half a tank of gas is obnoxious!

James P. 
Clasificación:
5.0

The Van was in good shape and a pleasure to drive. It had good gas mileage.

John Y. 
Clasificación:
5.0

Awesome service!

STEPHEN D. 
Clasificación:
4.0

El cliente no dejó un comentario.

SANTOS R. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Isabelo T. 
Clasificación:
4.0

El cliente no dejó un comentario.

JORAM V. 
Clasificación:
5.0

Gracias

Stephen D. 
Clasificación:
5.0

great service...

Stephen D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ELVIA C. 
Clasificación:
1.0

Get charged late fees as the trailer was returned on time but not registered correctly in your system! Unacceptable!

PASCAL B. 
Clasificación:
2.0

Having someone around when you pull up to greet you upon returning and not having to sit there for 20 minutes or more would be greatly appreciated. Personnel management and attitude go a long way to making a customer service business go further.

JEFFREY F. 
Clasificación:
5.0

Very good people working behind the desk

ARMANDO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL T. 
Clasificación:
5.0

I forgot to ask his name, but the A.M. manager was awesome and professional, along with his staff. I complimented the Oracle Shop (Tucson AutoMall) on 9/2 as one of the best experiences I've had at a U-Haul location. I can tell this manager runs a tight ship. I was in and out in 15 minutes, which kept my day on-schedule. I hope this gentleman is recognized for his service to your company. I've done business at U-Haul for years and this was by far my best experience. Hats off to the manager! The afternoon employee who checked me in was also a pleasure to deal with. ¡Gracias!

Michael J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Deljuana S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANITA J. 
Clasificación:
4.0

Need better express check in as I was told on app photo not verified. Even though I've rented several times still does not count

SAMUEL T. 
Clasificación:
1.0

Charged for an extra day because the people at the Tucson location didn't check the car out until the next Day.

DANIEL N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Timothy M. 
Clasificación:
5.0

Thanks guys. Great service!

STEPHEN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James N. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRYAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JIMMY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH W. 
Clasificación:
5.0

Excellent service and workers!

Elizabeth W. 
Clasificación:
5.0

Quick and fast to drop off my return

Katy L. 
Clasificación:
2.0

No one was in the store lobby area for a long time -- 20+ minutes for someone to come when I went to pick-up. I was the only one in the store front. Drop-off was fine.

RUSSELL T. 
Clasificación:
3.0

Keep trucks in better condition. Rented 26 ft. Truck no power steering fluid in it. Truck had over150000 miles on it. Cost me total over 200.00 ,for 6 hours.

EDWARD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC P. 
Clasificación:
2.0

Unresponsive employees. Waited and/or walked around the outside of the store trying to find someone for 15 minutes before being assisted.

Zach D. 
Clasificación:
5.0

Everyone who was working on August 25th 2021 was absolutely awesome! Very helpful, and all working very hard. Appreciate how kind the workers were, and helpful as well. Keep up the good work!

MADISON O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicholas F. 
Clasificación:
5.0

A little slow being waited on, but once we were helped they took care of everything. Rael (?) helped us and got us on the way successfully.

PEGGY J. 
Clasificación:
3.0

El cliente no dejó un comentario.

CAROLINA R. 
Clasificación:
3.0

Get vehicles straight. Don't check trucks in before they are returned

JASON C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Layla T. 
Clasificación:
5.0

Thanks...

STEPHEN D. 
Clasificación:
5.0

Excellent experience.

Stephen D. 
Clasificación:
4.0

El cliente no dejó un comentario.

CECIL B. 
Clasificación:
5.0

Nick was a great help and got me a truck in less than 10 minutes! It was awesome and he was a total life-saver for my last minute move. Thanks Nick!!!

AMBER S. 
Clasificación:
4.0

I had to take a 10' truck instead of a van because they diid not have the van I reserved. They gave me a truck for the price of the van, but I was not happy. I don't like driving the trucks in residential areas.

VICKIE P. 
Clasificación:
5.0

Owner there was great!

Joshua J. 
Clasificación:
5.0

Terrific rental. Staff knowledgeable and friendly...fast too.

Brian L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTO M. 
Clasificación:
3.0

El cliente no dejó un comentario.

MARK A. 
Clasificación:
5.0

Great customer service.

JOHN W. 
Clasificación:
5.0

Very helpful during drop off, made it easy In and out in 10 minutes

Wayne L. 
Clasificación:
1.0

The man who checked us out tried to double charge us to the point my husband was cussing at him and he never does that. Then there was a lady coming in from the parking lot that had a badge on and I told her that there was something wrong and as she walked off she said don't yell in my ear which was very rude and I wasn't yelling at her but it turns out we were paid in full we don't know nothing else. Definitely not go to that location ever again

WILLIAM H. 
Clasificación:
3.0

My original reservation was for a different location at 11:30. They did not have the equipment available so they sent me to this location. I ended up not getting my equipment until an hour after my original reservation time. Because of this, I brought up the $50 reservation guarantee, as I thought I was entitled to a $50 refund or credit. However, the clerk had never heard of such a thing, and didn't believe me, even after showing her the guarantee on the U-Haul website. Her manager told me that I wasn't eligible because I hadn't placed a $50 hold fee online. I pointed out that that was never option, and definitely not specified in the terms of the reservation guarantee, but he still refused to honor it. I was not able to get my $50 credit until calling the corporate help line and speaking to an agent there.

SAMUEL M. 
Clasificación:
5.0

All good - very fast and friendly. thx

MICHAEL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JULIUS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael F. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
5.0

Great customer service. Very friendly and knowledgeable

BRIAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA B. 
Clasificación:
5.0

NOTHING TO MY KNOWLEDGE, AND I BELIEVE THIS U-HAUL LOCATION IS IN A VERY GOOD LOCATION ALSO. THANK YOU.

JAMES D. 
Clasificación:
1.0

I was charge for a cleaning deposit for the truck because he said I smoked in there I did not I don't even smoke I have a truck for basically two hours and I was charged $100 terrible terrible terrible

THOMAS D. 
Clasificación:
5.0

Customer service was awesome the person who help me was very knowledgeable and responsible for giving me the best service. I would highly recommend this location and service

MICHAEL R. 
Clasificación:
4.0

El cliente no dejó un comentario.

DELLA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEVON H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Massimo P. 
Clasificación:
5.0

I was surprised they were open. Keep up the good work you do!

wendi B. 
Clasificación:
5.0

Hal who took my order was professional and beyond helpful. UHaul fortunate to have him.

Stewart M. 
Clasificación:
1.0

Have reservations butt out and let us call the store directly. Reservations makes promises of equipment and the stores don't have it...ever. I have used you personally 3 times in 20 years, NEVER have you got it correct. Friends and family have never had any success with uhaul. You're not a choice, you're a lack of options.

BRIAN T. 
Clasificación:
5.0

Nothing!

LAVERNE B. 
Clasificación:
5.0

Manager, Assistant and Staff were very accommodating.

shane n.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Douglas L. 
Clasificación:
3.0

it was unclear where the key drop was for the 24/7 rentals -- it was in the maintenance bay, which was mostly blocked with vehicles since the location was open at the time of my return.

Douglas B. 
Clasificación:
4.0

El cliente no dejó un comentario.

BENJAMIN J. 
Clasificación:
5.0

Thanks guys!

Stephen D. 
Clasificación:
5.0

Great staff at turn in. Very accommodating.

KEVIN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

KYRIA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANNY H. 
Clasificación:
5.0

Thank you, the entire experience was top notch so thankful to use your vehicles the past 2 weekends. Definitely know where I'll be coming when I need to rent another box truck. You truly saved both weekends. Gracias

REBECCA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KARLO P. 
Clasificación:
2.0

During COVID-19, I was having some financial hardships and the manager was unwilling to work with me.

Savannah O.  |  Overall Experience 
Clasificación:
5.0

I interacted with several employees and all were great. It was a super hot day and it would have been easy for them to be crabby.

Edwin W.  |  First Impressions 
Clasificación:
5.0

Very helpful staff and nice facilities

Ronald C.  |  First Impressions 
Clasificación:
5.0

Hal was extremely helpful to me and my family in a very difficult time, and actually made me feel a little better about mankind. Thank you very much Hal, I hope I can make it square with you someday!

Chad C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily P.  |  Overall Experience 
Clasificación:
5.0

Ninguno

Jason L.  |  First Impressions 
Clasificación:
5.0

Every CSR I came into contact with was very friendly and made the whole experience easy and quick

Rachelle R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

roger b.  |  Overall Experience 
Clasificación:
5.0

Rented a space for 11 months. No rain or rat damage nor heat damage during 115+ degree summer months. Would highly recommend.

Storm H.  |  Overall Experience 
Clasificación:
2.0

The general manager (Hal) had a cocky, I don't care attitude. Like he was on power trip. When I asked him if they had a dumpster for the tenants to use, he said yes. But it'll cost ya $15. All I had were 2 boxes (that were torn-down/flattened), plus 1 (15 gallon) bag of garbage. For $15?? He told me if I didn't want to pay, I could dump it next store (in their dumpster). I thought, Wow, that ain't right!? Now, this is after I just spent $1400 on a 15' truck (plus another $450 in gas) to move across country. Only to find out when I arrived that all my stuff, at the back 5' of the truck...was all wet on the bottom. By the way...he acknowledged that. It's just the principal of the whole thing. But I have to keep telling myself, that most people DONT CARE ABOUT PRINCIPALS. All they care about...US MONEY.

Michael G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Frances S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

carrie o.  |  First Impressions 
Clasificación:
4.0

Move out date was April 1st not the 3rd.

Timothy H.  |  Overall Experience 
Clasificación:
5.0

Hal Diaz was very helpful with our storage needs.

pam b.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

MARJORIE R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anita S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Luanne K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

monte w.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

sam b.  |  Overall Experience 
Clasificación:
2.0

The staff, no one seemed to know how to do anything, telling me I had to come back when mgr was there. Even when I said call main office , they'd say they're out to lunch or dinner. 2 young men diff times acted either totally stoned or I'm sorry mentally extreme slow. Staring at puter doing nothing making us wait. For nothing. I was given a credit instead of a refund for unused boxes etc but they'd never let me use the credit, either cuz I can't use it towards storage rent or truck. But when I was buying supplies then it didn't work come back. This is even with whoever is acting boss that shift. Mgr seemed to be drugged or ? at times too. Everyone came in was frustrated, everytime I had to come in, often at times. Mgr leaves alot it seems never there. When he was he was nice. The premises itself felt safe and at time good loc but due to staff and how it's all run, I'd never use it, in fact I have moved out. The times I've had to use the main office it's been great, including this last time where without any hassle at all, I was given my immediate refund on that useless credit. Ps.. I was there about a year and all I said never got better in fact worse. I don't understand why you're letting such a prime loc be run by stoned vegetables idiots, including it's 'upper mgt' down. Yur customers r moving, we don't want or need that problematic time sucking error ridden headache for things so simple.

DENISE T.  |  Overall Experience 
Clasificación:
5.0

The convenience of having a storage unit available when the rented U-Haul arrived to store items made my day

Loretta B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Andreise R.  |  Overall Experience 
Clasificación:
5.0

A great place to know and use.

Loretta B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hasan A.  |  Overall Experience 
Clasificación:
5.0

The staff was friendly, knowledgeable, and accommodating. I feel like I'm now part of the U-Haul family because of them. Halbert And Rebecca were true professionals.

James B.  |  First Impressions 
Clasificación:
5.0

would like for the exit gate to automatically open rather than having to key out.

Robert m.  |  First Impressions 
Clasificación:
5.0

Hal and his team always provide excellent customer service and support.

Glenn L.  |  First Impressions 
Clasificación:
5.0

The staff at 4655 N Oracle Rd in Tucson, AZ were extremely helpful and friendly and accommodating. I would recommend the place to my friends.

Martin N.  |  First Impressions 
Clasificación:
1.0

They got rid of my reservation and i had to get a 7 by 10 at another location down the street. Its not 24 hrs like the auto mall location and it sucks cus i had a 10 by 10 before and had issues

Alicia W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Brandi S.  |  First Impressions 
Clasificación:
5.0

I had three encounters with this location over a period of three days. First returning equipment, second renting a storage unit, and finally returning a truck. On each encounter I received excellent customer service.

Paul B.  |  First Impressions 
Clasificación:
5.0

Everyone at the Oracle/Auto mall store is TOP NOTCH.Helpful, accomodatiing,ploite,courtous,respectful,most of all, sincere. I have great respect for all the HARD work they ALL do. Thank you for them.

rosemary c.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

  • Ícono de camión de mudanza
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Ícono de enganche para remolque
    Enganches para remolque

    ¡U-Haul es el instalador de enganches N.° 1 de América del Norte!

  • Ícono de propano
    Propano

    Propane service delivered straight to your door!

Volver
arriba