Customer Reviews for U-Haul Moving & Storage at ASU West

1,146 comentarios

12280 N 51st Ave   Glendale, AZ 85304
(@ Cactus)

(602) 938-4472

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(602) 938-4472

12280 N 51st Ave
Glendale, AZ 85304
(@ Cactus)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Keara C.  |  Overall Experience 
Clasificación:
3.0

Service was okay the only problem i have is i signed a contract for 120.00$ a month had service with you for over 1 1/2 years payments always on time or early and by the end i was paying almost 150.00$ absolutely ridiculous!

Daniel S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

CHARLES EDWARD M.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

RITA D.  |  First Impressions 
Clasificación:
4.0

I guess there is not an onsite manager at this time. I kept a card from when I first rented the space and luck for me the card had a good contact number, It wasNatalie Packwood who helped me with my move out. She really is fantastic to work with.

Linda H.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Tamika F.  |  First Impressions 
Clasificación:
5.0

Natalie Packwood is amazing! We had a few issues with the gate not opening and she was quick to respond. Natalie goes above and beyond what you would expect. The only problem is the gate doesn't open sometimes. I had rented a trailer and hired help to assist in my moving, but the gate was never opened. That is in my opinion the only problem with this facility… The gate other than that the staff is amazing and caring, and as mentioned before Natalie and Rob Packwood are amazing and friendly people. Not at all their fault the gate doesn't operate as it should.

Rogelio G.  |  Overall Experience 
Clasificación:
3.0

No fork lift drivers on day movers came for pods, that you brokered out. Big miss. Manager came on day off. Trailer transport was not available even though I made reservations 2 weeks in advance. They moved it to another location. Management had to move it themselves to my location as requested. Pods arrived at incorrect facilities, making it painful for me to coordinate with movers as we already had an appointment. Fail on each component.

GARRETT S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jamie C.  |  Overall Experience 
Clasificación:
5.0

Each ticket I went in to get supplies or just access my storage it was always clean. Thank you for being there when I needed supplies and the storage.

GINA S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sarafina N.  |  Overall Experience 
Clasificación:
3.0

Emphasize the mobile app option.

CARL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Lynda V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rhoda S. 
Clasificación:
3.0

El cliente no dejó un comentario.

SHAWNA S. 
Clasificación:
5.0

Customer service was excellent! Great prices!

Phillip P.  |  First Impressions 
Clasificación:
5.0

I have been coming here for awhile now, actually this is the only location that gets my business! The staff here are above excellent always ensuring my needs are met. Courteous and always on point. My only disappointment is learning that U Haul is planning on selling this location. My suggestion on improvement is to not sell this location!

Vivian P. 
Clasificación:
1.0

Leaky water damage that I was told was repaired only to leak again just as before. Only had my things there 3 weeks and water got into the unit at least 3 times. Staff did nothing besides tell me it was fixed, which it had not,, and then tell me it had been leaky for years and nothing had been done. Negligent.

Justin C.  |  Overall Experience 
Clasificación:
1.0

El cliente no dejó un comentario.

Linda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tiffany K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer H.  |  Overall Experience 
Clasificación:
5.0

I was so so stressed with this move and Rob I think his name was well he helped me so much plus the movers helpers you got for me Valley Boys Movers are the absolute best and I will be recommending them on All social media they completely saved me on one of our hottest days and stayed 3 extra hours.Thank you so much I truly appreciate everything

Lynn K. 
Clasificación:
5.0

Manager was great Excellent location!

JOSHUA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Misty K. 
Clasificación:
5.0

The most amazing staff I've dealt with ever. Husband and wife team went up and above any expectations I had. Kind, friendly and courteous. I will definitely recommend this site to anyone.

DANIEL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marty M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Terri J.  |  Overall Experience 
Clasificación:
5.0

Staff was helpful and really nice to deal with. Pricing was fair on the rental and storage unit

JENNIFER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KOREY B. 
Clasificación:
5.0

She was very helpful and nice. She showed me the unit and cleaned it out so I can put things in it.

Joann S.  |  First Impressions 
Clasificación:
5.0

From beginning to end, our experience was exceptional. Want to acknowledge Natalie, in particular, for being so patient with my husband, the trucker...

Cecelia T.  |  Overall Experience 
Clasificación:
5.0

Best U-Haul location that I have ever been to! Super clean and well maintained truck and very friendly and professional people working there. ¡Gracias!

John B. 
Clasificación:
5.0

This was the best uhaul experience I've ever had. And I've rented several times in the last twenty years. The owner was super nice, the paperwork was easy. I will never go to a different location.

Denise J. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKI A. 
Clasificación:
3.0

It’s not always pleasant dealing with customers, the staff does their best to please customers and at the same time meet their requirements, Uhaul employees are trained and need to have good people skills, because they have to interact with moods , stubborn and rude customers each day, it can easily get out of hand, the challenge of being a uhaul manager, of being a professional, takes some sacrifice, some give and take, so this location is a work in progress .

Joel Sander L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Terri J.  |  First Impressions 
Clasificación:
5.0

The were knowledgeable, friendly, efficient. Great job!

ROBERT C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carol A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick John Sym F. 
Clasificación:
5.0

This was the most flawless rental experience ever. Staff is courteous and professional, vehicle was exactly what we needed and pick-up and return was hassle-free. Thanks to everyone involved.

FREDRICA M. 
Clasificación:
5.0

Employees we're awesome the manager was very pleasant and she was training new employee and she and he was awesome would go back for sure to that location because of their amazing service

JOE V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mable W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Antwain C.  |  Overall Experience 
Clasificación:
5.0

It was perfect - in and out, this is how it should be.

MATTHEW R. 
Clasificación:
5.0

The staff here need no improvement. I am always provided with prompt and courteous service. The staff always exceeds my expectations always available to assist my needs. They are superstars in my opinion.

Vivian P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle B.  |  Overall Experience 
Clasificación:
5.0

Natalie was great to work with. She kept me informed when a unit came available and was very professional and nice!!

Vince M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY B. 
Clasificación:
2.0

The new processes were not explained at all. The clerk was not very friendly, and seemed distracted by personal stuff, instead of working with customers.

CHRISTIAN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lila M.  |  Overall Experience 
Clasificación:
5.0

Everything went smoothly - very personable staff; efficient, helpful & knowledgeable.

DAVID T. 
Clasificación:
5.0

I'd say everything is good. Melinda was courteous and efficient as well as friendly.

SUZANNE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

kenneth g.  |  Overall Experience 
Clasificación:
5.0

Great staff! Made the process really easy!

DYLAN T. 
Clasificación:
5.0

The manager and team have been amazing for the past year and made everything really easy and are quick and efficient.

Denise G.  |  Overall Experience 
Clasificación:
4.0

Honestly, I don't have many complaints about this storage. When I first purchased a storage unit here, the lady who was speaking to me and was telling me that they are very willing to work with me if ever need be and what not... Well that wasn't necessarily the case after a while. I had fallen down on my luck, and lost my wallet with quite a bit of money inside and wasn't able to even pay my rent let alone a storage unit. So I had spoke to a gentleman there and asked if there was any way I can make just a partial payment with what money I did have on me at the time, (I had $50 out of a $70 bill) and was told that they do not accept partial payments right now. I really wish that you guys would have been able to work with me because as a result I ended up having to get a loan on my title just to be able to pay my storage so all of my personal and private possessions won't get taken. Now, I completely understand that this U-Haul is under absolutely no obligation whatsoever to try to work with me or to accept a partial payment... But I would have really found it useful had this U-Haul been able to work with me and just let me be late on my bill, or make a partial payment until I could come up with the rest. So after I paid for that month, I took all my stuff out the following month and chose to go to a different storage location. In terms of cleanliness, maintenance, accessibility, and just overall experience with the storage itself... My experience was absolutely wonderful and I think that this storage unit is great.

Steven M.  |  Overall Experience 
Clasificación:
4.0

Really friendly and helpful staff.

Sarafina N.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMEON L. 
Clasificación:
5.0

The AC in the truck did not function correctly but they gave me a discount to you thank you

THEODORE F. 
Clasificación:
5.0

Unfortunate that there is no ramp on the 10' truck!!! Very difficult to manage moving.

William A. 
Clasificación:
5.0

Nothing, They are all very nice there and I would"nt go any where else.

JOHN S. 
Clasificación:
5.0

I know there is always room for improvement, I can honestly say I dont know of any as they took care of my needs and was ready to assist in any thing I may have needed. Courteous, professional and I just do not see any area that could use any improvement. I love this location.

Vivian P. 
Clasificación:
5.0

I consider this as my go to spot to rent trucks, and in the last three years I have come here pretty often. I have also had my friends get trucks here also. Very professional and friendly helpful staff. I have not had a bad experience here. As far as improvements I cant recommend anything as the staff has always been efficient in their rental process and check in process is completed quickly and professionally. I would rate this on a scale of 1-10 a 20!

VIVIAN P. 
Clasificación:
5.0

They went above and beyond to make our move rast and painfree

Pamela K. 
Clasificación:
5.0

Super nice and friendly staff!

Carey A. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM E.  |  Overall Experience 
Clasificación:
5.0

Customer service was phenomenal

LYLE F. 
Clasificación:
5.0

Very happy with UHaul

DEBORAH N.  |  First Impressions 
Clasificación:
5.0

Assistant manager very professional, helpful and friendly. Had a lot of patience in answering my questions I'm 72 yrs old so, I wanted to make sure I was making the right decision on size ECT. Very happy with your service

Gabriela G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW S. 
Clasificación:
5.0

Not much. Everything was as advertised!

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACQUELYN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

VANESSA H. 
Clasificación:
5.0

I was saved by my uhaul friends at Asu west uhaul on n. 51 ave. Glendale AZ. I had a hectic weekend move and uhaul met every problem I had with a solution, true professionals. I'll be a customer for life. Thanks again couldn't have done it without you.

DAVID S. 
Clasificación:
1.0

The lady simply told me to drop the keys in the box upon drop off but failed to mention the $20.00 convenience fee or the mobile option for after hours. I feel that this was a shady and very manipulative offhanded way to go about things. I would not recommend after such an experience.

DYNECCA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

PETER L. 
Clasificación:
5.0

The truck was very well maintained, and the guy behind the desk was the most pleasant U-haul employee I've ever dealt with in the 30+ years that I've been renting from U-haul.

Elvan A. 
Clasificación:
5.0

They were courteous and very clean facility

Colleen D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Amanda C.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD Q.  |  First Impressions 
Clasificación:
4.0

I wasn't aware of having to bring the van back to the same location. I entered in a “drop off” zip code thinking I was able to return the van there. I find out I can't and then I have to pay more for the mileage to bring it back to the location I started with. Maybe on the site, it should let us know that we can only drop off at the same location.

LANDON C. 
Clasificación:
3.0

Price did go up So decided to leave.

MICHELLE F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LOUENE G T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

John S.  |  First Impressions 
Clasificación:
5.0

Natalie and Rob provide EXCELLENT customer service! Between four storage units, a 15” truck, and odds and ends like boxes, furniture dollies and blankets, they took care of our entire moves! You will NOT be disappointed with the service received at this U-Haul location.

EDWARD H. 
Clasificación:
5.0

Great staff, extremely helpful!

Sereena P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

dan S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nikia M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Alex R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul C.  |  Overall Experience 
Clasificación:
5.0

I have rented trucks from this location 4 or 5 times within the last 30 days and I am very satisfied with the service received. Rob, Natalie, Melinda and Kristina always welcomed me with a great attitude and a smile.

JERRY B. 
Clasificación:
3.0

Very knowledgeable staff when signing lease, was told to come show our disk lock before we were allowed to move in which is fine however upon showing the lock I was told our unit was ready to be accessed that was not the case- the store representative did not make me aware they had placed one of their locks on it. When I finally got the attention of the worker he opened the gate rolling over my left foot (while wearing sandals) and also left some damage to my vehicle. Instead of using his remote to stop the gate his reply with a smile was "quick put it in reverse". He then proceeded to "wipe" the scratch marks off my bumper and claim nothing happened. Thankfully my foot is just bruised really bad while insurance is handling the damage to my vehicle.

Alesha G.  |  First Impressions 
Clasificación:
5.0

The customer service here was out of this world & beyond amazing! Thank you so much, for all your help!

JUSTIN R. 
Clasificación:
3.0

A more friendly person at the desk would be great. The lady behind the desk was like a robot, bossy, and was more than accepting of sending me to another location. Her attitude was so "matter of fact" without room for conversation. The equipment was poorly maintained and caused damage to personal items because of the lack of repair to the vehicle and she just did not care, somewhat greedy.

PETER T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kristina W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON R.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Alex R.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

CHRISTOPHER H. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLYDE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JASON R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerald R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOMI P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ledacia C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KIM D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

DARLENE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sheila B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JERRY B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen C. 
Clasificación:
5.0

Keep doing what you're doing

JOHNNIE R. 
Clasificación:
5.0

Very friendly staff and extremely helpful and quick!

ALEXANDER D. 
Clasificación:
1.0

Bad service The lady On the desk she's awful

SAIF A. 
Clasificación:
5.0

Natalie was very efficient and super helpful with accommodating my entire move. The BEST GM

Pouya E. 
Clasificación:
5.0

Great first impression on my move to Arizona made things very simple & Great customer service!

Gary A. 
Clasificación:
5.0

El cliente no dejó un comentario.

feroz A. 
Clasificación:
5.0

Natalie & Rob was very polite and treated me very nice. I will be back!

Mary V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julie R. 
Clasificación:
5.0

Rob and Natalie provided EXCELLENT customer service! The facility is clean and secure. I have peace of mind knowing the Packwoods are onsite. The best storage facility experience I've had in Arizona. Highly recommended!

Edward H.  |  Online Move In 
Clasificación:
3.0

Reason for the 3 star is I reserved a 5x9 roll up unit and it still says they are available for rent now but when arrived I was told they don't have any available and received a inside unit.

Timothy R.  |  First Impressions 
Clasificación:
5.0

They don't need no improving the lady was very nice and respectful

LAWRENCE G. 
Clasificación:
5.0

Nothing..they were perfect

Nita B. 
Clasificación:
1.0

Wrongfully charged and had to take it upon myself to getting it fixed

Latarisha G. 
Clasificación:
5.0

I was a little disappointed when the U-Haul website told me this location didn't have the size truck I needed available. I did not want to go anywhere else after the wonderful service I've received here. A quick phone call, just for advice on perhaps renting a smaller truck and will it work. Robert answered the phone and had me in a truck that met my needs within 15 minutes. Great Service Guys! Thanks!!!

Rosemary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

OLIVIA S. 
Clasificación:
1.0

Get rid of your manager. She is not very nice.

GILBERT C. 
Clasificación:
5.0

Knowledgable, friendly staff. Best price.

jennifer B. 
Clasificación:
5.0

I love this location

Theoneste B. 
Clasificación:
5.0

Very friendly service, ALWAYS, and everything is very clean. I do have a minor complaint (?) though. My grandson was with me when we dropped off the truck and he was given a u-haul piggy bank (which he loves) by the nice lady behind the desk. Now he wants to go as a u-haul truck for Halloween!!! Any suggestions? LOL

Rosemary S. 
Clasificación:
5.0

Natalie was very helpful and had exactly what I needed in storage facilities. Thank you. Your facility is very convenient for out purposes and I appreciate the terms of the agreement. thank you for your assistance.

Jarell P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni L. 
Clasificación:
5.0

Nothing , everything was great

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
1.0

I arranged an agreement with Selina from the PHX scheduling department that she agreed to give me a 50% discount on my rental for bringing the 26ft truck back to the glendale AZ location. I informed here that I did not want to bring the Tow Dolly back with me because it would be empty and the speed limit on the dolly is 55mph. She agreed and I thought that was that. When I dropped the dolly off in Saint George Utah which is what the original contract (physical copy) had on it, I got charged a late and wrong destination fee. This caused me to spend 2 1/2 hours on the phone with the UHaul support to get this corrected. I did get refunded for this mistake by Jade Neal who has been very helpful. This mistake by the Uhaul team added a lot of stress on an already stressful move/situation.

Stuart T. 
Clasificación:
5.0

El cliente no dejó un comentario.

JONATHAN O. 
Clasificación:
5.0

We love this place. By far the friendliest we've encountered. Quick to suggest solutions and always professional. Gracias

Rosemary S. 
Clasificación:
5.0

Ni Improvement needed. Great Customer service and completely satisfied all the way around.

Gina L. 
Clasificación:
5.0

Friendly service and they do their best to get you in and out as quickly as possible

Rosemary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cynthia L. 
Clasificación:
5.0

keep the same personnel

MICHAEL B. 
Clasificación:
5.0

Nada todo estubo perfecto.

Jose A. 
Clasificación:
1.0

I was double charged as well as $10.00 additional to my receipt rate on my bank statement

Ledacia C. 
Clasificación:
5.0

Manager was so helpful! Pleasant to work with !

Darlene J.  |  Online Move In 
Clasificación:
1.0

Horrible experience. Lost Unix for a month

Teresa R. 
Clasificación:
5.0

They were absolutely wonderful!'

David T. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS R. 
Clasificación:
5.0

NOTHING 😍

Joyce H. 
Clasificación:
5.0

El cliente no dejó un comentario.

kenneth g.  |  First Impressions 
Clasificación:
5.0

Had some issues with the online 24/7 but the representative on site was wonderful! She helped me get everything all done .

Darlene J. 
Clasificación:
4.0

Please, when the contract says the vehicle fuel level is on “Full”, that it is actually on full.

John O. 
Clasificación:
5.0

Not need improve everything was perfect Excelente customer service

teresa A. 
Clasificación:
5.0

Kind, caring, and friendly. I was very pleased with the level of respect and professionalism shown by the three different people who assisted me. Great job!

Jean T. 
Clasificación:
5.0

I have no complaints

Matthew F.  |  First Impressions 
Clasificación:
5.0

Lisa went above & beyond during our appointment & in the customer service department. She helped us understand everything & made our switch, from a smaller unit to a larger one (as we were moving in) very convenient. Great personality, as well. Her son, Cory, was very helpful, too.

Cecelia T.  |  First Impressions 
Clasificación:
5.0

Molly and Tavis are bar none the best I've ever dealt with. They have made my moving a lot less stressful then it would have been. I recommend them to anyone!

Wendy M.  |  First Impressions 
Clasificación:
5.0

This location is THE BEST! I had the best experience I've ever had with uhaul thanks to Molly and her amazing team! They got us in quick, took care of us just like family and we really enjoyed them!

Lenae C.  |  First Impressions 
Clasificación:
5.0

The best customer service I have received on a long time! I would highly recommend this Uhaul location!

renee e. | Reservación
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