great facility... helpful staff...Lawrence W.
U-Haul Moving & Storage at Arrowhead Towne Center
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Tyler W.
El cliente no dejó un comentario.Charles L.
El cliente no dejó un comentario.Randy W.
El cliente no dejó un comentario.Joseph V. | Overall Experience
El cliente no dejó un comentario.steven F. | Overall Experience
Jennifer was terrific! She was very friendly and polite and got me hooked up to a 6x12 trailer and on my way very fast (all while training new employees). The trailer could have been cleaner though. Before I loaded my household goods in it, I had to sweep out some broken glass and a few rocks that where still in the bottom bed of the trailer.GARY G.
El cliente no dejó un comentario.Henry use T.
all was fine..be aware of the cost of travel and gas.. almost doubles the price of the fine deal..JAMES Z.
At both the pick up and drop off location there was one counter person working on a Saturday. My wife is a former uhaul employee and this was crazy for a early morning on a Saturday. The Rep. At each location were very pleasant and very professional and showed no signs of stress as the line started to form.STEPHAN B.
El cliente no dejó un comentario.DANIEL C.
El cliente no dejó un comentario.LARRY G.
El cliente no dejó un comentario.Kenneth B.
El cliente no dejó un comentario.RICHARD G.
El cliente no dejó un comentario.Harlee B. | First Impressions
El cliente no dejó un comentario.Lance C.
Have more employees, seems like to many customers for amount of employees to take care of. Short staffed.LARRY M.
El cliente no dejó un comentario.RONJEE S.
Great job!!CAROLINE G.
El cliente no dejó un comentario.THOMAS E. | Overall Experience
Everyone was very kind & helpful. Went above to accommodate & make our visit very pleasant.michelle Z.
El cliente no dejó un comentario.Steven J.
Everything was just perfectMELVIN M.
El cliente no dejó un comentario.Alan D.
El cliente no dejó un comentario.George A.
Offer discount pricing for cargo vans to repeat customers.Howard R.
Jennifer ,owner, is extremely customer service oriented. I have used this location before and will continue to do so as the need arises. A+ for customer service!TERRY G.
The drop off place was closed when we were to leave the truck but we found another.Elda D.
El cliente no dejó un comentario.kris K.
Well thank u very muchADDISON D.
El cliente no dejó un comentario.Juan R.
El cliente no dejó un comentario.Robert S.
Extremely courteous employees and easy check out and in. Equipment ready when I arrivedEdward C.
El cliente no dejó un comentario.Martin P.
Anton Anderson was excellent and provided fantastic customer service :)John K.
Your app sucks shit. Every time I rent from Uhaul and log in to my account, it tells me my phone number is in use already and I have to go wait in the line to check out. It seems close to working well but its super frustrating.justin M.
All employees were efficient and professional. Well done!Samuel H.
El cliente no dejó un comentario.Michael U.
The phone check in process did not work well. We ended up having to go into the building to check out truck.DAVID V.
Staff was great.ROBERT B.
El cliente no dejó un comentario.David B.
The staff at this site was exceptional ! Friendly and efficient. Will highly recommend these guys !LINDA G.
I had to wait over 20 minutes to be seen. Also, when I returned the rental, the young man told me to take the cardboard box(1 box) home because there is no room in the trash container. He could have done that for me. The customer service part of this place was horrible.STEVEN Y.
El cliente no dejó un comentario.john W.
El cliente no dejó un comentario.Philip V.
Check the truck and make sure it's good to drive before you give it to the customers. GraciasMulham H.
El cliente no dejó un comentario.DEVON S.
El cliente no dejó un comentario.JASON A.
Personal amableDouglas D.
El cliente no dejó un comentario.Courtney L.
El cliente no dejó un comentario.Zachary B.
Brendan was very helpful, quick, efficient and well organized. Got me hooked up to the AT quickly and on my way. AT is great with the drop down driver's side fender! easy to load and unload my Leaf.Mark H.
El cliente no dejó un comentario.David C.
El cliente no dejó un comentario.Steven B.
El cliente no dejó un comentario.MARIO H.
El cliente no dejó un comentario.Dustin P.
Transaction went very smoothly.David G.
El cliente no dejó un comentario.MELINDA J.
El cliente no dejó un comentario.Devon S.
El cliente no dejó un comentario.Bernard B.
El cliente no dejó un comentario.Larry W.
El cliente no dejó un comentario.Karin S.
The 7:00 check in was a mess and the two lady's assisting us were extremely rude.Mehgan D.
Erica is great!Thomas G.
El cliente no dejó un comentario.LOLA J. | Overall Experience
El cliente no dejó un comentario.DUSTIN F. | First Impressions
Great attentive staffNICHOLAS T. | Overall Experience
You guys are too EXPENSIVE!Ana M. | Overall Experience
Knowledgable Fast Nice peoplePiper M.
Staff very friendly and helpfulLarry N. | Overall Experience
Everything went so smoothly, I am not sure how you could make it better.Randy S.
The only reason why I didn't give it an excellent had nothing to do with the location. I was unable to pay rent online due to the way corporate has their program and accounts set up online. Fortunately the location was kind enough to take my payments over the phone.Jeanne L. | Overall Experience
El cliente no dejó un comentario.andrew b. | Overall Experience
El cliente no dejó un comentario.kirstin v. | First Impressions
El cliente no dejó un comentario.ROBERT R.
El cliente no dejó un comentario.Katrina M. | Overall Experience
El cliente no dejó un comentario.martin h. | Overall Experience
Trailer I rented was filthy, and would not track cleanly behind my pickup. Cost me at least 2 days on the road with my physical limitations and a poor trailer to truck set upTheodore G.
I rented a truck from this location and had mechanical issues with it in Sedona AZ. The check engine light came on and it sounded like the transmission was going to drop out of the truck. I repeatedly called road side assistance and after sitting on the side fo the road with no response I contacted another UHaul that was kind enough to let me drop the truck off in Cottonwood. I never drove the truck back, but I believe I was charged as if I did. The manager at the Peoria location was INCREDIBLY rude to me. She seemed to imply that there was nothing wrong with the truck and that maybe I was trying to get out of paying part of the fee. I can assure you, sitting on the side of the road while on hold with your road side assistance is not my idea of a fun way to spend a late afternoon and there was NO way I was driving that truck home through a mountain pass in the condition is was in with the engine light on. I do have the folks that were kind enough to pick me up as witnesses to the entire incident and the condition of the truck. I will never go to this location again. Luckily, I have found a couple of very nice alternatives. I use UHAUL quite a bit for my business. I know that truck rental facilities are very busy right now, but that will change at some point. I hope the Peoria location gets a new manager prior to any downturn. I'm still disputing the charge with my credit card company.DEBBIE C.
When I dropped the trailer off the young lady that helped me was a total jerk rude and confusing and had to deal with I am not sure why When I pulled in she was in a truck mopping it out I waved at her waited a moment then went in the store Then she came in like 10 min later and said what am I dining in here I stated trying to return a trailer then she was a total jerk about how stupid I must be to think I need to go in the store I then did all that she said to do and she was still super rude I don't know her name but the feeling is sure stuck with me I will try another store next timeJohn E.
Clean. Easy access!MARYANN C. | Overall Experience
El cliente no dejó un comentario.EARNEST W.
El cliente no dejó un comentario.Theron L.
Manager Erica Marquez is excellent at her job and its reflected in the pleasant attitudes conveyed by all her associates. They are a wonderful team thanks in large measure to her leadership, and the fact that she too is a full-fledged team member. Couldn't be better.MELVIN T.
The service center called me the day prior to the pick up date to let know that they didn't have my truck at the chosen location, so, I had to come here. The staff was courteous and friendly.Manuel M.
forgot to give me dolly for moving.ROSS B.
El cliente no dejó un comentario.MARYANN C.
I had three blow outs and three trailer exchanges with not only put my family's life in danger but also delayed my timeline of travel by two days. I'm a military member and will not recommend or use uhaul in the future as the equipment was faulty and endangered my family's life especially my kids in danger.FAKHRUDDIN D.
Dirty truck, windows never cleaned as well as windshield wipers shot and scrape indents in windshield from worn wiper blades. Truck went to Utah with snow and rain. Tried to call on hold over 30 min. Hung up and went to 67th and bell Glendale. Special shout to Austin. Explained truck was going to rain and snow. Gave me 2 wipers to replace worn out ones. Come on guys this is commonsense.bonnie B.
I found the manager very attentive and helpful cooperative during my need for truck rental.Samuel L.
This location felt very commercialized. No real people skills. Very robotic system with the staffTIMOTHY M.
El cliente no dejó un comentario.EARL M.
El cliente no dejó un comentario.Steven L.
El cliente no dejó un comentario.CRAIG G.
Dry easy and convenient process. I reserved a box truck at the last minute and everything went very quickly and smoothlyGAIL C.
El cliente no dejó un comentario.JOHN G.
El cliente no dejó un comentario.Merle J.
El cliente no dejó un comentario.David M.
I rated as average because the staff was really nice and easy to work with at drop off. But the system to get the truck at 7am was horrible. It took me 30-45 minutes to get the key. The process is a bit of a hassle.Channelle W.
There was an after hours fee applied to my bill and I still can not get the charges reversed.David K.
quick and easy staff very helpfulJohn D.
El cliente no dejó un comentario.DOUGLAS R.
El cliente no dejó un comentario.Joseph C. | Overall Experience
Well organized, customer friendly, easy and quick.CHARLES N.
El cliente no dejó un comentario.RICHARD M.
Only problem was told my gas tank was full it showed at the F mark which I thought was the Full mark, but when I went to fill up when I was done, the amount I put in was well above the F mark that I thought indicated the tank was full. Because of this I put in more fuel than was necessary.JEANETTE R.
El cliente no dejó un comentario.Earl W.
El cliente no dejó un comentario.David N.
What a contrast to the pickup location on Preston Hiway in Louisville, KY. Friendly people jumped when I arrived, went through all the checks quickly and after removing the trailer, Mark S. took the extra time to wire my electrical wires tightly to the hitch. Very friendly and receipt was ready in about 30 seconds. Good place. They advised me earlier about size and capacity of trailers that I would need for the move.William K.
I have rented U-Haul trucks for moving 3 times in the last two weeks From 19th Ave. and Glendale (for my friend, a oneway rental) also from 67th Ave. and Bethany home rd , both of those U-Haulâ€˜s are great no problems check in check out no hassles no problems, they know what they're doing. Apparently the U-Haul at 8746 west Bell road Does not know what they're doing. This has been the worst experience ever. DO NOT RENT FROM THIS LOCATION!!!!! DO NOT RENT FROM THIS LOCATION!!!!! They charged my debit card three times for the same truck rental. I pre-paid for the truck rental online and they put a hold on your account for the rental ( This amount will change according to the miles you used.when you take the truck back then they will either credit or debit your account accordingly) when I got to the store the employee told me oh well we need your card to complete the rental and I said no I've already paid, I already have a hold on my account from when I rented it online last night. he said well I just need your card to complete the rental, he tricked me, Because he then ran a second charge on my card. Then he said he needed to change the trucks because the truck was parked in too tight and he couldn't pull the truck out that they actually had on hold for me. So he changed the contract with the new truck and brought the paperwork out and it said I was keeping the truck for two days so it was a double charge which he also ran on my card. I told him this contract is wrong I'm not keeping the truck for two days it's double the amount. so he had to go get a third set of paperwork and reprint and fix it. Which was actually also wrong they had my husbands name on there when I had put my son as primary driver and as the name on the contract. He said well it doesn't matter. At this time I had no idea he had been charging my debit card. I discovered this later it was 6 PM and the store stayed open till 7 PM so I went back with my debit card thinking they're going to just run a credit for the two charges that were not supposed to be there and leave the third one till tomorrow when I brought the truck back I'm fine with that. He told me he could not credit my account and the manager left at 4 o'clock and she was the only one that can do a credit to my account, Even though I was triple charged. So I called customer service to see if they could help me After an hour on the phone With Customer Service, They finally talked to the manager so she could come down to the store and credit my account with the two charges. Customer Service actually called her so I can talk to her directly. She told me they could not credit my account until after we turn the truck and the charges fell off at my bank. Customer Service told me 3 to 5 business days I told her this was not acceptable she should just run a credit on my account for the other two charges I told her I was sitting in front of the store and I had my debit card and they could just run a credit for the two charges that were not supposed to be there, she then gave me the option of crediting all three charges and putting in a 4th charge on my card creating a completely new truck rental (which I needed my sons drivers license for and he's not here he's with the truck moving stuff.) I was afraid for them to run a fourth charge on my account who knew what amount that would be for. In the same sentence she told me but I don't know how many days it's gonna take for those charges to credit at your bank, it depends on your bank so of course I didn't want to put a fourth charge on there too. I understand everybody makes mistakes everybody's human But that's what managers and supervisors are for to fix the mistakes that their employees have made. apparently the employee needs some classes or something so he knows how to properly look up the information showing that people already paid so he doesn't recharge them multiple times. Or the manager needs to stay and supervise. If you want to rent a truck from U-Haul DO NOT RENT FROM THIS LOCATION!!!!! they will overcharge you and not correct the problem. I expected the manager to fix the problem or customer service to fix the problem. It was the same day the same accounting period Same business day, The books have not been closed yet and there is no reason they could not have just credited those two charges. If I had went to Macy's or JCPenney's or any other business and they did a oops charge they wouldn't get a credit immediately. The manager just did not want to come down to the store. Everybody pass it off to somebody else and nobody fixed the problem. It was a hassle from start to finish and we haven't even returned the truck yet. Hopefully tomorrow will run a lot smoother.Raul S.
Service was excellent and don't feel more could have being done to improve my rental.Samuel L.
El cliente no dejó un comentario.James S.
El cliente no dejó un comentario.DAVID L.
El cliente no dejó un comentario.MICHAEL R.
Marc was amazing. Very friendly, knowledgeable and fast! He is an asset to your store. They made drop off after a long day of moving absolutely effortless on my part. I will go out of my way to use this store with ALL my future rentals!!! Thank you so much!!!CANDICE P.
El cliente no dejó un comentario.claire b. | Overall Experience
El cliente no dejó un comentario.Connie B. | Overall Experience
El cliente no dejó un comentario.DAWN G. | Overall Experience
Fast and convenient check in. Was able to upgrade without any issue.Bruce H. | Online Move In
Loved having the carts available to help with the move in. ThanksLarry N. | First Impressions
El cliente no dejó un comentario.Janice D. | First Impressions
El cliente no dejó un comentario.Jeanne L. | First Impressions
Well secured, friendly service and easy to accessGilbert M. | Overall Experience
This location is absolutely the cleanest and most well kept we have been to. The gentleman whom serves as the maintenance/janitor is always cleaning and very pleasant to speak with. The whole storage area smells and looks clean all the time and the bathroom is always super clean. He does an amazing job and when we need storage again (or a truck rental), we will be back here entirely based on the amazing job he does.Patrick L. | Overall Experience
ThanksLANCE L. | Overall Experience
Team always communicated efficiently, effectively and graciously. If I needed storage, I would use U-Haul again!Ariana D. | Overall Experience
There was no climate control in the storage area even though we paid an extra $20 month for it, the rates are unreasonable for what you get, and the staff will argue with you instead of being helpful or offer useless solutions. The storage unit when we moved in was showing 105° on the thermostat that said "climate control between 65-80°" so it was a miserable experience moving stuff in and we had the same experience moving stuff out. I would never recommend this storage facility to anyone.Michael T. | Overall Experience
Staff was very friendly and extremely helpful. Thank you. NickNICHOLAS T. | First Impressions
I reserved a climate controlled unit and when I got there it was not available and so I did not great climate control. I selected that size because it was the biggest one I could get that had climate control. Had I known I was not going to get climate control, I would have packed different items to store and I may have selected a bigger unit. Because I had planned for the smaller unit, I only packed enough to fit in the smaller size. I had a four hour drive from Henderson, Nevada, and there was no option to go back and load more into the truck. I hope this makes sense. Accurate communication up front would have made for a much better experience. The staff was empathetic to the situation, but your "reservation" system undermined my experience significantly.Damian S. | First Impressions
I did have to waite a good 10 minutes to close out my storage . There was absolutely no employee enter the office with a line of at least 5 people behind me and three walked out. All of a sudden two employees showed up at the same time.CLARA W. | Overall Experience
The facility maintenance person at this location is top notch, friendly and efficient. The only negative that I noticed at this particular facility is that they always seemed to be overstocked with rental trucks and, especially during the week, loading and parking space was often hindered; trucks were always parked in the loading area of the storage. This was especially cumbersome when I needed moving companies to come to the location.JOHN FREDERICK P. | Overall Experience
El cliente no dejó un comentario.Mike S. | Overall Experience
El cliente no dejó un comentario.MARYANN C. | First Impressions
Locking on storage unit hard door to lock , opposite of others we have used. It just took time.Mike S. | First Impressions
They are friendly and help good workers and build office clean and neat not messy..KENNETH C. | First Impressions
El cliente no dejó un comentario.kathleen s. | Overall Experience
El cliente no dejó un comentario.ZELMAR K. | Overall Experience
El cliente no dejó un comentario.Richard R. | Overall Experience
Booked the size I did because I needed the whole unit and thought I would actually get all the space. There is a Giant concrete piller in the unit so there is less space than antipated. Not much for $100+ a month.Katrina M. | First Impressions
Great storage facility. Safe, clean and friendly staff. A great size for the cost! If I need storage again, this is the place I'll go...and I'll recommend it to my friends.Joshua M. | Overall Experience
the people at U-Haul have always been very friendly and extremely helpful.gary m. | Overall Experience
Gracias.James W. | Online Move In
El cliente no dejó un comentario.WILLIAM W. | Overall Experience
did not have a good experience here. I rented a 10x10 storage room. When I checked in they asked for a credit card to pay monthly. I did. Then I got a late notice fee for late payment. The employees parked at the loading/unloading dock. Every time I came to enter I had to ask someone to move a vehicle. The manager was indifferent about it and just said "ya we don't have much parking here. So I waited. The driveway was always blocked, always had to wait to get in to the facility. I won't go back to this facility.Paul S. | Overall Experience
El cliente no dejó un comentario.Cory Z. | Overall Experience
Very pleased with the helpful staff, clean storage area and clean truck.JEFF J. | Overall Experience
Alarm went off EVERY single time we opened the unit. Very annoying.Mardell K. | Overall Experience
Outstanding knowledgable staff great facilities. I have been using uhaul for my storage for 10 years.michael r. | First Impressions
Erica; Robert; Rebecca to name a few are SPECIFICALLY why we choose to rent at this specific location. The service, follow through, attitude and professionalism Here is unique and greatly appreciatedJacqueline G. | First Impressions
Excellent peoplewillie h. | Overall Experience
Every one there was great to work with.. 5 stars!!!Michael G. | Overall Experience
Charles is amazing! Thank you for your excellent customer service!diana s. | First Impressions
We had a very pleasant experience here and all our needs were accomplished with no difficulty. Very well run location Staff was friendly and very helpful. I would recommend this location.Michael G. | First Impressions
Easy storage set up and security, and departure.LouAnn L. | Overall Experience
Excellent service, friendly staff, clean equipment, and answered all questions about the facility — overall a great experience.Shirley F. | First Impressions
Complex very clean and loading ramp made it very easy to unload and load items.Jim K. | Overall Experience
Very good and clean,very friendly staff too!ROBERT K. | Overall Experience
U-Haul employee was very courteous and went out of her way to explain the options available and gave us an outstanding tour of the facility.Michael G. | First Impressions
Erica and her team went over and above to meet my storage needs. GraciasRenee M. | First Impressions
Everyone at arrowhead Uhaul was great. Everyone was kind, courteous and friendly. I had a great experience at the Uhaul facility. I'm a very satisfied customer. So thank you Uhaul.ALEXANDER K. | Overall Experience
NingunoJacqueline D. | Overall Experience
Everyone is always so helpful and patient. Really like this location.Jayme M. | First Impressions
First rate service from staff. Facility clean and neatFrank M. | Overall Experience
I love UHaul Airizona on Bell youida c. | First Impressions
Everyone was so helpful. Even the people that are unloading helpful Awesome Thank youDolores D. | First Impressions
My only concern with this facility is recently the parking lot has become so congested with trucks and trailers it can be difficult to find a parking place.CAROLE B. | Overall Experience
Great place, but so hot inside. My helpers nor I could feel the cooling system while inside.Desiree B. | Overall Experience
I would recommend UHaul to a friend ... only a couple of concerns: Cleaning solution smell is almost intolerable once stepping inside. Difficult ingress/egress - finding a parking space. Gracias.Tami S. | Overall Experience
made everything easy, from phone calls, to taking payments over the phone and answering questionssteve s. | Overall Experience
Parking is a problem, to many uhaul trucks and trailers parked there, no room for customersRobert R. | Overall Experience
Our experience was so much better than expected because of Kaitlin Evangelista. Her effort for us was above and beyond the norm. She is friendly, courteous, reliable and responsible.MELINDA M. | First Impressions
Having me drive way over to the storage to bring a lock and and to be me a card to get 24 hour access amd can't get in my storage and called customer service and they were no help no good serviceLeona B. | First Impressions
Staff had good communication between coworkers which showed efficiency with all customers.Laurel R. | First Impressions
My reservation for the climate controlled building was not correct. I was quoted a price for a unit in the climate controlled building and the day I showed up to they did not have any units availableANDREA L. | Overall Experience
Erica was greatkeith D. | Overall Experience
Very clean & friendly staffMICHAEL H. | First Impressions
I will NEVER use or recommend this uhaul arrowhead to ANYONE. My lock was cut and replaced when I had my storage paid,this caused very uneeded confussion. Your Manager Erica leaves much to be desired!Kelly M. | Overall Experience
Very well maintained and staff facility.Donald H. | Overall Experience
Checked in with cell phone for truck rental. I also paid for 3 helpers to move. I had the truck set up for a 9:45 am pick up. Check in with my cell phone took over 30 min and I paid movers for thatmanny v. | Overall Experience
GraciasBARBARA W. | Overall Experience
ggfhfghhgfhkjljjhBryan F. | Overall Experience
Was kind of disappointed when I was told they don't pro-rate. Rent was due on the 12th and I moved the 15th and still had to pay for the full month. Other than that, the place was your typical u-haul.Karl C. | Overall Experience
Super clean!. Inside storage area is convenient, well maintained. Secure. Cameras everywhere. Always carts available. The staff is very friendly.Gregory C. | Overall Experience
Greatestmichelle a. | Overall Experience
Courteous, patient, thoroughFrank M. | First Impressions
We will use you again.Julie G. | Overall Experience
Erica Marquez, the General Manager is one of the kindest and most helpful people I know. She is unselfish, helpful and accommodating. I highly commend her.as someone who should be recognized.george a. | Reservación
Nice place nice peopleFred S. | Overall Experience
Always clean and felt secure. My only negative would be that at times it was hard to get into the dock due to so many U-haul vehicles parked there.Jesse W. | Overall Experience
The custodian who keeps up the storage area for Erica Marquez, the manager at Arrowhead, does an outstanding job and is always helpful if you need some assistance. Great location; outstanding managerTONY S. | Overall Experience
Erica was the only person i felt i could trust to complete a task correctly and giving accurate answers to my questions. Erica is an important asset to your company. The rest were friendly, thats allTimothy S. | Overall Experience
WSTEVE Z. | Overall Experience
It was so nice to unload and leave the trailer at the same place.the staff was very helpful,paperwork was done by the time we unloaded. We will use uhaul again!Glen O. | Overall Experience
The wait time on the phone line is to long.The service was excellent.shalondra n. | Overall Experience
This facility is emaculate with a staff that is very courteous and helpful. We are thankful for their products and services.Darrel C. | Reservación
Very nice staff and very helpfulChristy S. | Overall Experience
.COLLEEN B. | Overall Experience
Location was very convenient. I like the share your stuff area.Terri H. | Overall Experience
Everything was fine.ann g. | Overall Experience
I was always impressed at how CLEAN the storage facility and restrooms were!!! When we need storage again, this is the only place that we will go. Thanks so much!ROGER B. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
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Propane service delivered straight to your door!