Customer Reviews for U-Haul Moving & Storage at Arden Way

1,108 comentarios

1324 Arden Way   Sacramento, CA 95815

(916) 993-5710

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(916) 993-5710

1324 Arden Way
Sacramento, CA 95815

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

Move out date was 9/18. I have text confirmation. I will not be paying for an extra month. Thanks.

Ada W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle A. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEXANDER G. 
Clasificación:
4.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Norman B. 
Clasificación:
2.0

The customer service was bad. I was sent out into the lot to "find" the vehicle. I was given a dirty vehicle. When I returned vehicle was not given an itemized receipt was just told what the price was going to be.

GAIL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAUREANO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Edgar P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RICARDO H. 
Clasificación:
5.0

Staff really helpful and pleasant to work with

DIANE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mayra J.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN P. 
Clasificación:
5.0

Very kind staff and really professional facility

ARIYA H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven I. 
Clasificación:
4.0

They need to really check the gas levels before sending the trucks out. We got a truck on empty and barley made it to a gas station.

TIFFANY H. 
Clasificación:
3.0

First of all, it is assumed that everyone has a cell phone with certain capabilities. Do not like the process where no staff member goes out with you to inspect the vehicle. I don't feel like I should do U-Hauls job by taking and submitting dispute pictures, pictures of the gas gauge because of inaccurate gasoline readings on the contract, and the same with the odometer reading. It feels like lazy work on the part of U-Haul. At least at this location.

Mary B. 
Clasificación:
5.0

They were great! The general manager, Jessica, and two other gentlemen that worked there were all very helpful and professional. I will use them for all of my moving and storage needs. ¡Gracias!

ANTHONY T.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Vincent C. 
Clasificación:
5.0

Malcolm and his manager were absolutely wonderful and extremely helpful 👏

Ladonna C. 
Clasificación:
5.0

Great people at both locations

RANDAL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christine P. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAURA T. 
Clasificación:
5.0

the young man who was at the desk has helped me many times and he is always so nice and helpful. the older gentleman who helped me when I returned my rental was very nice as well. this location is great!

Mayra J. 
Clasificación:
5.0

No improvement

ALISSA R. 
Clasificación:
5.0

This storage facility is by far the best storage facility I have ever rented from. I am so pleased and comfortable knowing my things are safe and secure within the Arden Way Uhaul storage facility. While I was moving my things in at the facility, at least 3 or 4 times, somebody would set off the very loud, very painful to hear Siren Alarm that is set off any time a unit door is opened without having had the individual passcode that each unit lessee is given when you initially lease a unit there. It made me realize how secure the units are there. I've had my storage locker burglarized at 2 other storage facilities in the very recent past and now that I'm with uhaul, I feel safe and secure and that's worth every penny....

William L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Marcos S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ricardo N. 
Clasificación:
4.0

Try giving more notice than "less than 24 hours" that the pick up location has been changed and now that inconvenienced the customer by add more miles to their bill than planned. Try not to give the customer a truck that the check engine light comes on and the truck drives rough. I only rated above average because Kaylah Ealy was amazing, thank you Kaylah.

YVETTE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Francilla C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Don N. 
Clasificación:
5.0

El cliente no dejó un comentario.

arnold A. 
Clasificación:
1.0

El cliente no dejó un comentario.

Gerardo I. 
Clasificación:
5.0

They were very friendly and helpful

judy B. 
Clasificación:
3.0

I was charged for Insurance twice and one was charged for equipment rental which i did not rent. the truck was filthy.

Sergio L. 
Clasificación:
3.0

I have used this location twice. Both times, when I got the final bill, they had charged me for 2 days instead of one. I had to go back into the store to get them to fix the bill. I don't know if they do that intentionally, hoping no one will notice, or obliviously. Either way, it's not good customer service.

CHARLES B. 
Clasificación:
4.0

The trucks are very old and cranky. Changing gears is not smooth. Shutter doors are not smooth. Overall looks like the trucks need an overhaul.

Riju R. 
Clasificación:
1.0

1st I went to get my truck at the oat location and it was not available. After waiting like 45 mins for a representative, my son finally on a separate phone got a hold of some from on of the store sites. We had to travel to a different location for the tuck wich was much further from out place, costing extra for the additional mileage. The representative on the phone did not even apologize for all the problems. This delayed our move and caused us to work until midnight. I very displeased with the service. What was the point of making a reservation??

Thomas J. 
Clasificación:
1.0

My daughter was bringing staff into the storage and a lady came out and scratch her vast wit a screw driver noe she has to pay from her own packet to fix it ! And the storage is very small and very expensive!

Casandra M.  |  Overall Experience 
Clasificación:
5.0

Duplicate the lady that waited on me as well as the parking lot attendant they where both friendly and professional.

Stephen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA M. 
Clasificación:
5.0

Dropped off vehicle and was relatively smooth to process. I witnessed someone stealing gas just when I got there. Called management about the news, then called authorities and waited for the police but didn't arrive over an hour. And with Enterprise, the cost was half the price with a larger vehicle. Not the store, but would like an option similar to Enterprise truck rental where they can adjust the pricing to my specific needs. I was moving from Costa Mesa to Sacramento and asked about if there were adjustments to the cost. Apparently from the representative, I was told it wasn't refundable for using the vehicle for 13 hours. Around 600 bucks with a 10' truck and traveling only about 600 miles, sans gas, is pretty ridiculous.

Gary S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CINDY G. 
Clasificación:
5.0

Nicest uhaul facility I have ever been to.

MICHAEL B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Sherine C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gursharan S. 
Clasificación:
4.0

Johnny was super friendly and helpful

Cassy F. 
Clasificación:
2.0

When I went to the drop off the equipment, there was no uhaul at that address. I was sent to yet a third location. I did not have directions how to ride my bike back to the hotel from the changed location. I left my GPS attached to the windshield near the mirror, and called the local uhaul number an hour after I dropped off the truck, was transferred to a national line, and that person left a voicemail and sent an e-mail to the facility to say I wanted to get MY equipment back. The facility has not called me or responded to the emails.

Peter B. 
Clasificación:
3.0

service rep thought it was normal to back up to the trailer hitch. Never has this been a requirement before but she suggested i go elsewhere if I did not like their process. not good customer service

KRISTIN T. 
Clasificación:
5.0

When we need a storage we look at U-Haul places first. We compared prices with other storage places and it seems U-Haul storage is more affordable. Keep up the good work. Thank you for your service.

CHRISTINA G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kundal P.  |  First Impressions 
Clasificación:
1.0

Don't charge them for not understanding how to use the after hours drop off, and making a mistake. Even when the customer was concerned with how the drop off went and did everything she could think of to protect U-Haul's property. But I guess the only way U-Haul really makes money is charging exorbitant fees for silly little mistakes that the customers might make not knowing what to do because they don't explain it to you when they check out and get the truck no one tells you anything when you leave with the truck on how to return it and not everybody's computer savvy and understands what the heck to do. I'm going to tell every single person I know and do all kinds of reviews online letting them know not to ever rent from U-Haul go to any other company even if it's more than $50 to rent the other truck because you're going to save on fees in the long run and it's worth it going to a different company.

Kathrine C. 
Clasificación:
5.0

Awesome service. Friendly staff..

thai l.  |  Overall Experience 
Clasificación:
3.0

Only issue is that they changed the pick up location last minute

FRANCISCO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Umit D. 
Clasificación:
5.0

Nothing.

Jean J. 
Clasificación:
5.0

Both of the rental locations had outstanding employees who did a great job. However having to deal with U-Haul on the phone was very unsatisfying. First I had made a reservation for Thursday afternoon. When I went to check on the reservation before I went to the location I was told to call the main phone line. When I called them I was informed that there was no truck available but he did find a truck for me the next morning at a different location. The next morning when I call that location they did not have my reservation available. However they did have a truck that I was able to rent but they had to create a new reservation number. Then when I had rented the truck I received an email again from the U-Haul company telling me that I now had to return the car one hour away from where I was driving to and I had no other choice.When I called the phone number to understand why this is happening I was just told there was no other options and I had to return the truck an hour away from the destination I was going to. So basically I had to drive an additional hour to return the truck. U-Haul needs to get their system to function better and not be so disorganized.First I think you all should've notified me when there was no truck available. Next you could have told me before I rented the truck that I would have to return it one hour away from where I was driving to.

Jeffrey M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Troy K.  |  Overall Experience 
Clasificación:
2.0

customer service in general its very poor by phone

Isaac V. 
Clasificación:
5.0

Beautiful and clean facility that I would highly recommend! staff is friendly, it's easy to get in and I love the alarm system setup for the units. Very helpful staff too!

Kirstin E. 
Clasificación:
5.0

El cliente no dejó un comentario.

renee g.  |  Overall Experience 
Clasificación:
3.0

The pickup locations are the least of the issues Uhaul has. Why are there no questions like "what is the total amount of time you spend today, confirming your order?" Or "Was the equipment you confirmed actually available upon confirmation?", or "Does our website offer equipment that isn't available in your state?". You're only asking questions that you expect positive answers for.

Eloy P. 
Clasificación:
3.0

Witnessed homeless individuals going in and out. Front door not secure.

Christine G.  |  Overall Experience 
Clasificación:
5.0

The staff was very friendly and went above and beyond when we picked up our van and again when we returned it.

Edward M. 
Clasificación:
5.0

Great job!! Thank you!

CHRISTIE D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOHN B. 
Clasificación:
3.0

N/C

LARRY F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Monique P. 
Clasificación:
3.0

El cliente no dejó un comentario.

REBECCAE B. 
Clasificación:
2.0

The lady of color had a terrible attitude.wouldnt want anyone to experience what have me a terrible headache

Barbara J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTISHA G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Igor S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SABRY Z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Macy F. 
Clasificación:
5.0

The service on checkout was excellent. I appreciate the friendly and efficient service.

Leslie S. 
Clasificación:
5.0

perfect, respectful, helpful & kind

Mary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

MARIA F. 
Clasificación:
4.0

It was nice …easy to drive

alice B. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDNA L. 
Clasificación:
4.0

I don't know if the staff members normally show customers physically where their storage unit is. I had to go after work, so we got there right before closing and we only got a map of the storage facility. We needed a larger storage space which was not available, so we had to get a second storage space but with no discount. The unit numbers don't seem to be in order, and when we took our things into storage we couldn't find the unit and ended up spending a half hour looking for it. This was very confusing at first. We ended up having to pay the movers an additional hour. Very friendly staff and clean place.

Rocio G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Susie S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vatsana P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Alicia O.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

LUIS T. 
Clasificación:
5.0

El cliente no dejó un comentario.

KASANDRA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christina C.  |  Overall Experience 
Clasificación:
1.0

Poor customer service experience. You make the customer do all the work that employees should be doing. They used to walk out and note damage and now it comes across as lazy and taking advantage of Covid. I was told to take pics of damage. I had to take several pics nervous that I would be charged so I covered my as$ . I am already stressed and exhausted with all the moving and it's 10pm I am exhausted and the turn in process was mind numbing I regret not paying the 20.00 convenience fee: OMG 20 bucks to do what you used to offer for free when you had customer service. I could not drop the key in the box because the homeless guy was showering at the water spout with his stuff scattered all over right in front of the drop box. The other homeless guy on the bike was lurking as my car sat in the parking lot. So being surrounded by homeless people I spent 20 minutes closing out my contract in the poorly lit parking lot. Literally my fight or flight reflexes started kicking in when I pulled into the parking lot and I chose to come in Hot right up on the homeless bike guy with the hardhat and light high beams up close and personal deciding I will fight or run over a homeless guy over 20.00 just on principle. Uhaul is already screwing me today and bike guy ain't scaring me out of 20.00. Seriously: YOU OWE ME 20.00 frustration fee. You should add another 20.00 for security services I performed scaring off creepers. I'm not kidding.. look at the security cameras. It did wake me up so I didn't fall asleep on my way home after doing that stupid phone close app. BTW I am not complaining about Uhaul prices. 26 ft truck 50 miles with the optional 14.00 insurance which I chose. 116.00 total. My one and only compliment about Uhaul is the price. So I am pretty much forced to do business with you again soon moving another truck load from my Moms house so at the end of that long day I either pay a ransom fee of 20.00 or be prepared to fight homeless people. Oh yeah, I left the key under the drivers seat forcing me to communicate with the branch the next day so I would not get charged a KEY FEE he said in the voicemail. Uhaul gets more work out out of me do I get another 20.00 convenience fee? send me a 60.00 check and watch how quick I cash it. Is all the trivial YES and NO. I was a teen in the 80's when people were expected to put in work and standards were high and customer service mattered. I worked in our family pizza parlor growing up and customers are what kept the doors open and business thriving for 20+ years. I look around and see lazy people on their phones with lazy attitudes and I see businesses taking advantage of the public with self checkout lines and self check out apps. It makes you $ I get it but as an old school hard work ethics type Customer it frustrates me that i don't get an option. Lots of people I assume prefer the app. I am stating clearly I do not like being forced to use it or else $ Convenience Fee: made me grumpy but now I feel better that I vented online using my laptop and not staring at my tiny phone in a dark parking lot.

TROY M. 
Clasificación:
3.0

Tire issues had to pay a tire service to get me back on the road I had all my stuff in the vehicle I had to drive off freeway on flat roadside was not available to me my overall experience with the vehicle was poor and I feel like I was over charged I would like a discount on my next rental I still haven't gotten a receipt please send one immediately thank you I hope no one else goes through what I just experienced

TRACIE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

emily N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHELLE D. 
Clasificación:
5.0

Everyone on the call center and in person was helpful and friendly! It all went so smooth for us . Guess this move was meant to be.

Princessmarymagd G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thai L. 
Clasificación:
5.0

Excellent service

Ronnie N. 
Clasificación:
1.0

Don't assume things and treat customer with respect

TWANNA E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shana W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Angelina P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory B. 
Clasificación:
3.0

The man helping us was very friendly!

Otto D. 
Clasificación:
1.0

I informed uhaul I wasn't done with the truck they said, " get it back to us soon u can." With no other communication. I returned the truck and now am unable to rent trucks because I didn't give back on time. That was never told to me. Lack of communication on there part and im getting punished. NOT FAIR AT ALL POOR CUSTOMER SERVICE SKILLS.

gwen B. 
Clasificación:
5.0

El cliente no dejó un comentario.

David P.  |  First Impressions 
Clasificación:
5.0

All good

Ann F. 
Clasificación:
5.0

I like the fact that the storages have an alarm but when you look up there is a fence not a wall looks like some one can break into my storage many you should put motion sensors in side the storage.

Richard A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Reginald G.  |  Overall Experience 
Clasificación:
3.0

it wasn't the location that I had issues with. But 2 other locations and customer service... definitely want to talk to some one

Brittany A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott M.  |  Overall Experience 
Clasificación:
2.0

Uhau was dirty. Charges are not clear. Feel over charge no explanation. Please explain.

Leslie N. 
Clasificación:
4.0

It was very easy to rent my storage unit even with no reservations. The staff was friendly helpful. The unit was clean and they provided a lock for me and first months free. Great deal if you ask me. I always got charged for the locks for every storage unit but now here.

Renee P.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Pamela P. 
Clasificación:
4.0

Na

Jonathan T. 
Clasificación:
4.0

El cliente no dejó un comentario.

MARK G. 
Clasificación:
5.0

Very helpful and professional. Synai and Rod both were the best!

Joan E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dustin C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Wanette B.  |  Overall Experience 
Clasificación:
3.0

We reserved our trailer for the exact same time that someone else was returning it. That's horrible planning on Uhauls part and a guarantee for delays, which is what happened. Also, I made a call and was told that the trailer would lock to our car but it turned out that wasn't true.

Ben G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANNE MARIE S. 
Clasificación:
2.0

Not a good place what so ever

Michael V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen G. 
Clasificación:
5.0

General Manager is fantastic, promote at once!

ALEXANDER P. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUNIL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Janet L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Marc W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriela Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Loretta F. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATTHEW D. 
Clasificación:
5.0

Service was amazing and move in was a breeze!!

Shanitra B.  |  First Impressions 
Clasificación:
5.0

To be honest I looked at some reviews but had to keep on track so I was prepared for drama..nope no drama friendly efficent clean location inside and out, very professional and helpful. Nothing like the reviews. Thank you all because it's a team effort to have the people and the look of the place both on point. Great experience I'll choose this location because of how I was treated and that was kind and with respect it matters days are hard and it all matters. Thank you all again.

GERALDINE K.  |  First Impressions 
Clasificación:
5.0

You guys are awesome. Staff is wonderful and super helpful. Definitely a busy busy store. They stay grounded and work together. It was an awesome experience to work with them. I'm very glad that I have my storage unit at that location. They are attentive and aware. Its nice to have a safe place to store my valuables. I'm excited to have this staff on my team!!!

LANCIA B. 
Clasificación:
5.0

The general manager helped me in the morning and she was so helpful and patient. I didn't realize my credit card was over the limit and she gave me time to pay it down and still get the vehicle. I extended my time with no problems. I had a few more issues but all this to say received excellent customer service, she just made the whole day smooth and worry free

MEGAN T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kaia R.  |  First Impressions 
Clasificación:
4.0

Line a bit long.

Scott M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John S. 
Clasificación:
5.0

El cliente no dejó un comentario.

jamal R. 
Clasificación:
5.0

The girl Jessica was really awesome she is a great asset to your company. The manager Kayla made me feel welcomed.

JOHNNY H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Staryl P.  |  First Impressions 
Clasificación:
4.0

The water fountains could of been clean alot better, except the one in the office, could use cleaning! Other than that everything was fine, including the restrooms!

Charles K.  |  Overall Experience 
Clasificación:
4.0

Will definitely use again.

Charles K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Gary L.  |  Overall Experience 
Clasificación:
5.0

Some of the tenants decided to park on the access ramp which made difficult to get to the front door of the storage area. Luckily it was reminded by a u-haul employee in about two hours time.

Chris R.  |  First Impressions 
Clasificación:
5.0

I love the lay out of your place it cool & clean just alot of space I love the carts you provide us to me are stuff on top of the hours u stay open till 10pm I love that every where else closes so early that you dont have no time to get your stuff there so thank you for that it means alot to be able to get in your storage I really need that time so must appreciate to u guys over there u do a good job your fast your helpful and you get us in & out your store is clean & I love that u have a bathroom that works I be sure to recommend all my friends in family thanks again Bernadette christon

BERNADETTE C.  |  Online Move In 
Clasificación:
5.0

Loved the service.

Dustin C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dawn S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERYL L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Shanton A.  |  First Impressions 
Clasificación:
4.0

When I was in the office last week a customer cut in line in front of me. When I confronted him he indicated he was in the line earlier and stated since he was in the "the store" he was untitled to get back in line although he was shopping. Jessica the cashier did and said nothing, but she rang him up.

Alenki J.  |  Overall Experience 
Clasificación:
1.0

I rented a unit at this location for less than one month of being there and left because of the manager Kaylah Ealy. Upon moving in on June 11th I asked employees on site if I could park in a specific spot in the parking lot near storage units. I was told it was okay as long as we had a unit on the property so my fiancé Sarah and I started parking there regularly on our visits. Everything was fine until June 22 around 8 AM when an incident occurred with Kaylah. Sarah and I pulled into the usual spot we were at and Kaylah came rushing up to us as soon as we left our vehicle and started pressing us very rudely about how "we can't park there!" and "I'm the manager!". We calmly tried to explain we asked if we could park there when we moved in and the staff said "yes". We've also seen other people parking their cars in that area on occasion and it's part of the property so we thought it was okay to be there. Kaylah just kept spouting off about how she's the manager and demanded to know why we were parking there. We tried to explain we just got that new storage unit and can't park up front because Sarah is in danger being pursued by a violent stalker. We explained the limited parking up front puts her car in direct public view and if her stalker sees that he will try to physically harm her. We told her we had to leave our last facility because of escalated violence towards Sarah and property damage to our last rental facility unit. Kaylah condescendingly said "uhhhh sorry, whatever you're going through but you can't park here!". It was obvious Kaylah wasn't mentally stable, she was aggressive, was being super petty about parking, and completely disregarded our unique circumstances and Sarah's safety. Kaylah was more concerned about being correct and attempting to assert her dominance over us instead of being a professional, level headed, and understanding person. She refused to make a very reasonable exception for parking and has zero concern for people's safety on the property. We tried to peacefully work things out and be rationale while Kaylah just disrespected us unprofessionally. Since Kaylah insisted on putting Sarah in harms way and refused to cooperate, we made arrangements immediately to leave the facility . We didn't return to storage again until moving day to avoid further harassment from Kaylah as a precaution. We wanted to report her sooner but waited until after moving day to report her out of concerns she may try to retaliate against us for whistleblowing on her. The experience at this facility was highly unpleasant and we left because of Kaylah. The restrooms on the property weren't being cleaned regularly causing a problem, but we overlooked it until we were poorly treated by management. The other staff made minor mistakes like giving us a storage unit under another persons name on move in day, but were otherwise decent people. Kaylah is the only one I'm concerned about and couldn't stay at the facility knowing the manager is careless and reckless in her behavior. I actually tell people not to go to that facility and go somewhere else because of Kaylah. We tried to work it out with her but Kaylah didn't have the mental capacity to do so and we expect management to hold mature conversations without being aggressive and rude.

Jonathan L.  |  Overall Experience 
Clasificación:
4.0

There are 2 reasons why my experience was not “Excellent “ 1) no one ever answers the phones when I cAlled 2) there were chronic technical issues with the access key pads Overall, the wine storage is great value for the money and I would not hesitate to use your wine storage service again in the future

Jeffrey R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle D.  |  Online Move In 
Clasificación:
4.0

Great storage place to keep your stuff. Very convenient.

Mario L.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

BRYAN C.  |  First Impressions 
Clasificación:
5.0

Always complaining my needs thanks again Uhaul and staff.

danny h.  |  Overall Experience 
Clasificación:
5.0

Great customer service and helpful with all my questions.

Makeyyaa T.  |  First Impressions 
Clasificación:
3.0

I initially reserved a 5'x8' storage unit specifically so it would fit a 7' couch. Upon arrival, I was given a unit that was 5'x6'-6" and could not fit my couch. I had to explain to the staff that I was given a smaller unit than I had reserved and needed a larger one. He tried to charge me more but eventually gave me a unit at the price I was quoted. Throughout my time at the storage unit there were homeless people living in units, trash in the garage bays, and overall I was just uncomfortable there. I moved out after one month because I didn't want to have to pay to keep my belongings in this facility.

Colin M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lena S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Lisa A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Lillian B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Christine B.  |  First Impressions 
Clasificación:
5.0

thank you for your services!

Lesila V.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Juanito L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Ray W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Gabriela Z.  |  First Impressions 
Clasificación:
5.0

Very fast, easy and convenient as well as great service.

Jessica H.  |  Online Move In 
Clasificación:
5.0

Super friendly, and super helpful. Didn't look like the workers hated their jobs, and that's all I need. Thank you!! I've already suggested this facility to a friend

Ashley D.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Mayra J.  |  First Impressions 
Clasificación:
5.0

Customer service is always good. Thank you!

jamal r.  |  First Impressions 
Clasificación:
5.0

They really took care of me in a time of need. Thanks Uhaul-Arden

Tanecia J.  |  Overall Experience 
Clasificación:
5.0

We really love the way you have repurposed the old bakery. It's fun to have a little history with your stroage.

Catherine S.  |  First Impressions 
Clasificación:
3.0

I'm satisfied thanks

Ernest M.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Melanie F.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

David D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Juan M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

YIYANG H.  |  Online Move In 
Clasificación:
2.0

Horrible so far lady at the office told me when I first got my storage access hours were until 10:00 show up at 8:30 and cannot get in the past two nights now

Anthony H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdul A.  |  First Impressions 
Clasificación:
5.0

The manager and his staff were courteous, helpful and a pleasure to do business with.

Terry K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Karen G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

KATHYA S.  |  Overall Experience 
Clasificación:
5.0

The gentleman that checked us in was wonderful as was Malcolm.

Vicki O.  |  First Impressions 
Clasificación:
5.0

Everything was perfect

mazie B.  |  First Impressions 
Clasificación:
4.0

Na

Anna S.  |  First Impressions 
Clasificación:
5.0

I went in person and was helped by the friendly staff with renting a truck and storage and in a few minutes I was all set. We walked to see the unit and I was given a lock for it. All set for moving on moving day. The price is good for the security and convenience. Thank you so much to the staff there.

JEFFREY W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ozzie B.  |  Overall Experience 
Clasificación:
1.0

No roof above unit, which allowed rats and bugs to get it, rat trap inside 10 x10 storage unit, bad oder, facility itself was an old dingy dirty old building, it used to be a bread making facility which brought bugs and rats, Lights didn't stay on, air conditioning was non existent, because the ceilings were wide open to old roof of the old building, air conditioning just escaped out, water stains inside the unit, we canceled our agreement with uhaul in less than thirty minutes of moving our belongings in, had to move all our stuff out and re load our truck, the uhaul tape i bought is the cheapest grade of tape, wish I could return it and buy some scotch or 3m packing tape, Extremely disappointed in uhaul Had high hopes,, but it was short lived

Mark C.  |  First Impressions 
Clasificación:
5.0

My experience was very very satisfying the staff was great and very helpful Josh is very nice and pleasant I called you John though I apologize Josh anyway I'm very very happy with my U-Haul self storage Lisa

Lisa D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John z.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

jennifer l.  |  First Impressions 
Clasificación:
5.0

Reservation process very easy, appreciate receiving a lock and the availability of moving supplies. Prices reasonable.

Deidre C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jasper J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Valorie A.  |  Overall Experience 
Clasificación:
5.0

Thanks for the hospitality

Kokisha B.  |  First Impressions 
Clasificación:
5.0

Had a mishap where one of my boxes fell down and blocked the door from opening. One of the friendly staff members was able to push it back for me. Excellent customer service.

Roberta F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Zachary F.  |  First Impressions 
Clasificación:
3.0

I didn't store w UHaul because the space wouldn't work for me. I'm bummed because the facility and staff were great.

Sabrina S.  |  Overall Experience 
Clasificación:
5.0

Jessica was awesome And super helpful

Raymond M.  |  First Impressions 
Clasificación:
5.0

Very happy with how quick and smoothly the transaction went down. Quick and easy. And I really like that I could access my storage in the evenings. The staff was friendly and informative. He answered all my questions, and had a really pleasant attitude. I love it when things go smoothly. It makes my day so much more pleasant

Kerry L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Monica E.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Richard H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler M.  |  First Impressions 
Clasificación:
5.0

The staff was friendly and very helpful when moving in.

ShMeka P.  |  First Impressions 
Clasificación:
4.0

I wish I'd rented storage inits from uhaul to be begin with. I have units in a place w/very long walks down hallways & I am disabled; also w/very limited access hours. Everything is great @ uhaul...i should have known.! Kind, friendly, helpful staff, great drive-up access & good accessibility hours. I feel like my belongings are safe...alarm @ entrance, etc. Had uhaul offered 24 hr access, i would have rated it excellent.!

REBECCA G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Catina J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LORINDA P.  |  First Impressions 
Clasificación:
5.0

Josh and his staff were outstanding, especially Josh he was most helpful and very responsive to my needs. A great experience.

Terry K.  |  First Impressions 
Clasificación:
5.0

Very very good customer

Henrietta H.  |  First Impressions 
Clasificación:
5.0

I really appreciated your staff help. She was very helpful she even took her time to show us the storage.she is very nice lady. I really appreciate her service. I will highly recommend your facility to others. Thank you so much for your excellent service.

Ivamere M.  |  First Impressions 
Clasificación:
5.0

Josh and his team are some of the best professionals I have ever worked with! They took away all the stress of moving with their compassionate, caring, comprehensive and efficient service. I had no idea Uhaul had become so progressive in their customer service excellence. They were the best of the best. I will recommend them to everyone!

Karen M.  |  Overall Experience 
Clasificación:
5.0

Good service and friendly staff. Also I reccomend to get all moving supplies from them, they are half the price of other places.

Bijan D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Renee M.  |  Overall Experience 
Clasificación:
5.0

Great location. Clean storage unit. Reasonable price. I would recommend to others to rent here.

Brandie S.  |  Overall Experience 
Clasificación:
1.0

They could not pull up my central reservation. Took forever for them to figure out how to renter all the information I provided over the phone to person in AZ. Took over 30 minutes while my per hour uHaul movers waited outside. Then couldn't get the access card to work. New facility so the overhead doors didn't work. It was about a bad experience as I have ever had. I am a person that has used uHaul to move across the country several times. The last time this month with a two unboxes.

David M.  |  First Impressions 
Clasificación:
5.0

I rented a moving truck and used storage at this location. Staff has excellent customer service and were great with communication! They were also very understanding! Best uhaul experience I've ever had !

MIKELA G.  |  Overall Experience 
Clasificación:
5.0

I also used Yawdy movers, through U Haul and they were absolutely amazing! Highly recommend!

Karen M.  |  First Impressions 
Clasificación:
4.0

Would like to store a car also it says on board ( on premise parking $25.00 ) When i asked i was told not at that location . why when there is space in front of the unit I am renting ? Other than that great experience.

Aaron B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nicole G.  |  First Impressions 
Clasificación:
5.0

The young woman who assisted me was not only professional but she was extremely accommodating and thanks to her customer service abilities I will be renting an additional unit and extending my rentals longer than I had planned previously.if I had a business I definitely would recommend to my HR department to hire that young woman as my manager immediately because in my opinion she lacked nothing and took care of an intire line of people very professionally in spite of a few growing impatient and irritable. She handled that with Grace and precision and that makes for one dang good employee excuse my French.

Dayna D.  |  First Impressions 
Clasificación:
5.0

The service was excellent with the wonderful and hard working staff.

Valevatu K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

navida b.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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