Customer Reviews for U-Haul Moving & Storage at Alpine Ave

4,701 comentarios

2345 Alpine Ave NW   Walker, MI 49504
(South of I-96)

(616) 363-4811

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(616) 363-4811

2345 Alpine Ave NW
Walker, MI 49504
(South of I-96)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Brandi's location was awesome

SHAUNDREA RENEE- T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
5.0

I returned after hours so if someone would just explain the online return a little bit so you knew what to expect that would help. I could have started driving away not knowing the location check and pictures I had to take. Thanks Employees are well trained and it shows! Equipment is always in good working condition!

DAVID HAROLD G. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYLVIA BELANNE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT JOHN H. 
Clasificación:
5.0

The young lady at the front desk had excellent customer service. Everything was great.

CYNTHIA LOU A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Holly P. 
Clasificación:
5.0

Nothing you usually have the equipment I need and in good shape.

CHARLES TRAVIS H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heidi W. 
Clasificación:
5.0

The 2 employees I spoke to were great. Couldn't have been any easier.

AMY LYNN B. 
Clasificación:
5.0

Staff was very helpful and attentive to detail. I would recommended this location to others.

LISA NELMS H. 
Clasificación:
5.0

The rear tires on the left side were shop. Stuck on flat ground because of that and had to buy kitty litter to keep it moving. The right side rear had brand new tire and worked good when we put the litter on the left

JOSEPH PAUL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN WILLIAM F. 
Clasificación:
5.0

Unfortunately the side mirrors on the truck were not adjustable to better eliminate the blind spots to vehicles passing or being passed.

ERIC MICHAEL Y. 
Clasificación:
5.0

Was excellent working on the need for and desires of easiness. Gracias

VANESSA MARIE K. 
Clasificación:
5.0

Likewise, the young man who assisted was very helpful and quick!

KATHERINEANN G. 
Clasificación:
2.0

It was New Years Day. Counter help was busy and I was 3rd in line. The U-Haul associate said no need to wait in line and that he would check my trailer in but never did. Seemed reasonable, however I got a call 2 days later from the local U-Haul place asking where the trailer was at. Called National U-Haul help line to clear things up because the local drop off place put me on hold for 30 minutes and never picked back up.

John K. 
Clasificación:
5.0

El cliente no dejó un comentario.

THOMAS JOSEPH S. 
Clasificación:
5.0

Very helpful. Answered all questions and checked on any concerns. I really appreciated their patience, humor and professionalism.

KAREN SUZANNE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MYRNA R. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN CARL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEYONTAY CORTEZ J. 
Clasificación:
5.0

Excellent customer service. Keep up the great work.

KIM JOEL F. 
Clasificación:
2.0

I dropped off my truck on time and waited in line. The store rep said to just hand over the keys to save me some time, but he didn't check my truck in until an hour later causing me to be charged for an extra day.

DAVID SHAUN-ANTH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD ALLEN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN O. 
Clasificación:
5.0

Very easy process for pick up and drop off. Rates and expectations were very clear. Gracias

Samantha M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard D. 
Clasificación:
5.0

Nada

CHARLES TRAVIS H. 
Clasificación:
5.0

Incredibly helpful staff. I will definitely be giving uhaul my business in the future.

SARA BETH B. 
Clasificación:
2.0

this is the second rental that I have in the past week that had not been properly maintained. Sunday was an oil light issue yesterday a low battery....

KEVIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Garrit K. 
Clasificación:
2.0

I'm sure it's just uhaul policy, but the return to pickup location is poop and yall just stealing people's money.

Felicia M. 
Clasificación:
5.0

Great staff and they rock!! Even help you on there lunch break!

MICHAEL LEE J. 
Clasificación:
1.0

The Truck keys were hanging on the Action Needed hook. Rather than assigning a different truck, the employee said the computer said that it should be good to go. It wasn't. Also, watched a different employee back a truck into another truck while parking it. Just seems that the location lacks a level of detail that would create a professional environment.

BRETT RYAN B. 
Clasificación:
4.0

Customer service was great! Keep up the good job. Quick and easy.

SHAUN EDWARD S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ALEX JOHN H. 
Clasificación:
5.0

The young man who checked us in was very knowledgeable and helpful. I wish I remember his name. He worked Sunday around 1 PM.

Lukas S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ryan H. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHERRY LYNN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew C. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUTH MARIE P. 
Clasificación:
5.0

The drop-off location was what we expected a U-Haul place to look like. Highly recommend!!

KEVIN ERIC C. 
Clasificación:
4.0

El cliente no dejó un comentario.

AUTUMN A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KRISTINA LEE N. 
Clasificación:
5.0

El cliente no dejó un comentario.

PHILIP OWEN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Clark D. 
Clasificación:
4.0

El cliente no dejó un comentario.

JAY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey D. K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mary P. 
Clasificación:
5.0

El cliente no dejó un comentario.

AHMED KHALED A. 
Clasificación:
5.0

My drop off location was a little far from my moving destination. A closer drop off would have been a bit easier.

robert S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy M. 
Clasificación:
5.0

Nothing. It was great.

CELEBRITY B. 
Clasificación:
5.0

They lied to me

PATRICK LEE S. 
Clasificación:
5.0

This was a wonderful experience from the first called to dropping the vehicle off. Kind knowledgeable and courteous employees.

lori Y. 
Clasificación:
5.0

My husband left his phone in the truck when we dropped it off after hours and had returned the key. So we awoke early the next morning and called the store but only the call center was taking calls so my husband drove over to the store where he found an employee checking in the vehicle. He explained the situation and the employee was more than helpful to retrieve his phone. Thanks a million.

DAVID BERNARD S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERTA V. 
Clasificación:
4.0

When returning the equipment (truck) signs are posted wait in truck. Usually everyone is busy so why you have people just sitting there waiting. And I do everything online its all paid for so I don't need to go inside but your sign confused me. Other then that all went well and the person working she was really nice.

MICHAEL DANIEL F. 
Clasificación:
1.0

I had a bad experience with U-Haul overall and it ended with this location. Due to an equipment shortage, a phone rep had to have me go to two locations (Dubuque and Cedar Rapids) to get the truck and trailer. This was known at reservation time and so it was reasonable. I was glad to at least get equipment as Budget had forcibly cancelled my other rental due to a supposed equipment shortage. At the Cedar Rapids location for the trailer pick up, the U-Haul facility changed and they told me the new pick up location would honor a $50 discount. They did not and they also charged me higher rates than what I reserved online, $119 instead of $60 for the trailer. Terrible moving experience all around, across all locations and companies and it felt like I was being robbed at every turn.

JOSHUA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHERRI DENISE S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN JOHN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUSANNE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE RUDY D. 
Clasificación:
5.0

The manager (Alec?) was polite and so helpful with the situation I found myself in.

KRISTIE MARIE E. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN CHARLES G. 
Clasificación:
5.0

Very nice and helpful staff

DOUGLAS LEE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRY LANE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

THEODORE JAMES S. 
Clasificación:
5.0

The 26 ft truck I rented the roll up door needs to be replaced or some serious maintenance done on it.

Bobby T. 
Clasificación:
5.0

I was greeted and directed where to go the very minute I pull into the lot. Jacob assisted me in unhooking the trailer and said I could expect the receipt on my phone within the hour, and I did. Friendly and fast service.ðŸ'ðŸ'

STEPHEN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry H. 
Clasificación:
3.0

El cliente no dejó un comentario.

AMY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RION MATTHEW F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason S. 
Clasificación:
4.0

I've had some wonky uhaul experiences but everyone at pickup and dropoff were very helpful and friendly and got me in and out quickly.

JOSEPH SCOT A. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY SCOTT L. 
Clasificación:
5.0

Quick and easy service.

SIDNEY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS SANFORD Y. 
Clasificación:
4.0

Returned the trailer a day early but was still charged for the full time.

RICHARD JOSEPH G. 
Clasificación:
1.0

I returned on time but the people who are employed there didn't check the truck in until they get around to it wrongfully charging me an extra day. The fuel was exactly replaced but they charged me 4 gallons. These people are unprofessional and seem to be bothered by doing the job properly.

KEVIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL LEE J. 
Clasificación:
5.0

I feel the young man that set me up with my truck was the best and was really fast at his help. When I brought the truck back the young lady was just as great it's a great store it doesn't need any improvements A plus for both workers

JESSE D. 
Clasificación:
5.0

Very helpful staff

angela F. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL CHARLES M. 
Clasificación:
4.0

Truck was a bit old and run down but it ran well. Counter guy did an excellent job getting me on my way.

MICHAEL JOSEPH O. 
Clasificación:
2.0

Your Plainfield location needs some major work on there customer service. I tried to call and talk to someone about an issue I was having with returning the truck and the girl on the phone decided mid conversation to transfer my call without telling me so one minute I'm trying to explain the situation next minute I'm on hold for another ten minutes just for some guy who works in Arizona to answer the phone. He was very helpful. Will never use Plainfield u-haul ever again.

BROOKE ASHLEY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL J R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LOUIS SANFORD Y. 
Clasificación:
3.0

El cliente no dejó un comentario.

ROBERT GILES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

KAYLIN MARIE W. 
Clasificación:
5.0

Keep up the great work.

THOMAS PAUL S. 
Clasificación:
1.0

The uhaul truck I rented broke down on me when my entire trip was less than 60 miles. It took 3 hours for uhaul to send a tow truck and I was still charged for not refilling the gas tank even though the vehicle was literally undriveable. This is completely unacceptable and will never use this company again.

KOURTNEY MARIE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jon M. 
Clasificación:
4.0

The young lady, Hanva ( ? spelling) helped me with my rental was delightful to talk to. I walked in last minute an despely needed a truck not only to move my contents but because rain would have made them unused so I was kind of frantic, not to mention where I was picking them up from was closing within the hour. So my time from walking in to driving out with a perfect new truck (450 miles on it) was about 9 minutes, professionalisim at it finest with that touch of warm friendly service. She was well trained by U-Haul or just kind and smart or both. Thank you U - Haul

LAWRENCE DALE R. 
Clasificación:
1.0

Staff argued in front of us. Delivery of UBoxes were an issue. Communication was lacking. Kept sending me bills I didn't owe.

VALERIE N.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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