Employees are unavilable, seems like short staffed? Long wait times, or no service at all. I then left something in the truck and am unable to reach the staff to retrieve it.Ashley S.
Customer Reviews for U-Haul Moving & Storage at Alpine Ave
Walker, MI 49504
(South of I-96)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Good serviseFRANCISCO C.
El cliente no dejó un comentario.Dakota V.
Make sure the website is working properly for returning uhaulGabrielle Z.
El cliente no dejó un comentario.SCOTT B.
Honestly, not much. I loved the fact that the employees were hyper aware of the line and pushed people through quickly without detracting from the current customer being served. I was able to walk in, drop off the key, and walk out without waiting for the seven people in front of me. I was also impressed with your call in service. I made a mistake on the time of my pickup and with minimal effort, I was able to get the right size truck picked up and dropped off within the time limit all by just making a call. Thank you so much for helping me help my mom take care of her house.Anthony D.
El cliente no dejó un comentario.Mark Q.
El cliente no dejó un comentario.Alisha R.
The folks at the Alpine location were fantastic, and they made my rental experience super easy.Michael M.
El cliente no dejó un comentario.Andrew S.
El cliente no dejó un comentario.Benjamin B.
repeat customer always treated wellCHARLES Y.
repeat customer always treated wellCHARLES Y.
repeat customer treated wellCHARLES Y.
i am a repeat customer and always treated wellCHARLES Y.
El cliente no dejó un comentario.David Z.
The truck we rented had an issue with the heat from the engine coming in through the passenger side, bottom of the dash even with the heat turned off but otherwise everything was great.Rachel S.
El cliente no dejó un comentario.Mark O.
Just dropped off. No one spoke to us (but it was midday and 2 days earlier than scheduled return. I wish we could've gotten reimbursed for the early drop off (Friday return but return was scheduled for Sunday)David A.
El cliente no dejó un comentario.Holly B.
El cliente no dejó un comentario.Nathaniel J.
El cliente no dejó un comentario.Sandra G.
El cliente no dejó un comentario.anthony R.
El cliente no dejó un comentario.Sean S.
The woman at the counter and the gentleman who cleaned truck both prior to pick up and at drop off we're very polite and professional.James R.
El cliente no dejó un comentario.ronald L.
not much could change. I was signed in very quickly and the guy accepting my return was just as prompt and friendly. all of this on a monday. there was a chip in my windshield but that wasn't bad at all and that is the reason i said the equipment wasn't maintained. far better than the last u-haul i was at.matt W.
There was only one employee visible during my check in and return, and while I was the only customer there both times it was a slow Monday afternoon. It it had been busy the wait could have been bad. Otherwise, all goodJoel H.
easy and convenientJames M.
El cliente no dejó un comentario.Michael W.
Long line of customers, they need more help on the weekends.Cindy B.
El cliente no dejó un comentario.tracy W.
El cliente no dejó un comentario.Thomas D.
El cliente no dejó un comentario.Roberto V.
El cliente no dejó un comentario.EMILY T.
Very efficient and friendly transaction.SCOTT G.
The online check in process was unnecessarily cumbersome and time consuming. Don't plan on using that again - would rather walk through steps with an employee. - signed, a millennial that doesn't like to talk to peopleDoug K.
Improved communication between staff membersAbigail B.
El cliente no dejó un comentario.Stephen M.
The front tires were out of balance and the truck shook a lot. The vibration was noticeable.James L.
both the web site and the phone app would not allow me to return the trailer after hours. It would not allow me to continue when taking photos of the trailerjames B.
El cliente no dejó un comentario.Patrick B.
Brandi was awesome ! Helpful friendly & efficient !Eric W.
El cliente no dejó un comentario.CHARLES Y.
El cliente no dejó un comentario.Jamie H.
El cliente no dejó un comentario.Melodie L.
El cliente no dejó un comentario.Alanna T.
The manager was great! She was quick and courteous. ¡Gracias!KATHERINEANN G.
El cliente no dejó un comentario.Shane F.
Just the location of the truck, I walked all over trying to find it!! But the person working was friendly and super helpfulJames K.
Trailer I rented had two burned out marker lamps and the trailer overall was in rough condition. Parking lot has numbs that will jar your teeth out. Seems like overall this place could use an update. Staff was helpful and friendly.Austin W.
El cliente no dejó un comentario.Peter K.
El cliente no dejó un comentario.KIRK D.
Rented a truck for moving. Inside was relatively clean but the steering wheel was sticky and felt gross. Sanitizing wipe was nearly black when I cleaned it. Hello covid!Oxana M.
I still have not received my email receipt after dropping off my vehicle yesterday. The attendant asked if I need a receipt, and I told him I needed one but just an email one would be good. He replied he would get the vehicle checked in and send the email right away. That was about 12:30 EST.Jerry E.
U-haul does a good job balancing costs and prices.It's nice that the trailers are cheap. Money is tight, and the savings are passed onto customers.John Z.
You need to work on your staff! They are extremely rude and weren't willing to work with me in the slightest. I just needed one more hour with the truck and they said they are charging me the full day. I understand company policy to a degree but come on! Have some decency. They talk to your like you're dumb too. Will not be coming back to this location again!!Sarah S.
El cliente no dejó un comentario.Thomas S.
The staff there are very helpful and friendlyPhilip S.
the trailer had not been swept out & was quite beat up but the tires were in good shape & the lights all worked so it served our purpose. We swept it out before returning, so it was cleaner than when we pick it up. Brandi was great!!!Elizabeth M.
She said that all the trailers are insured. ???? Confused!?GENE G.
El cliente no dejó un comentario.WILLIAM S.
Roof leaked water which fell onto my mattresses and box springs.ROBERT JOSEPH W.
El cliente no dejó un comentario.Robert E.
Wipe down vehicles prior to new rentals.Spencer G.
El cliente no dejó un comentario.Emma G.
Kyle was professional, fast and knowledgeable. He deserves donuts and lunch every day!Richard H.
El cliente no dejó un comentario.Jane R.
U Haul team gave me a great experience. Would recommend.Josh L.
El cliente no dejó un comentario.Jody L.
El cliente no dejó un comentario.Chris F.
I'd sworn off U-Haul after a series of terrible experiences years ago. But this trailer was in great shape, the rate was low, and pickup and dropoff were relatively painless. My only complaint was the repeated attempts to upsell dollies, moving blankets, boxes, etc, etc. I had to decline them at least two or three times between reserving the trailer and picking it up. Seriously, how much of that stuff do you think I'll need for a 5x9 open trailer...Paul P.
The girl inside when I picked up was super friendly and helpfulMisty L.
El cliente no dejó un comentario.JOSHUA CORY L.
El cliente no dejó un comentario.Mina P.
El cliente no dejó un comentario.Bevin S.
Courteous,patient service ( I had to reschedule twice).Philip M.
not enough help at storeBRITTNEY RENEE G.
El cliente no dejó un comentario.Terry P.
El cliente no dejó un comentario.Kathy R.
El cliente no dejó un comentario.Mike M.
El cliente no dejó un comentario.SAM L.
El cliente no dejó un comentario.Tiffany V.
Nothing needed to improve the experience. Brandi was great, attentive and quickly got my paperwork processed and trailer hooked up and got me on my way.Michael K.
El cliente no dejó un comentario.Dustin D.
El cliente no dejó un comentario.Richard W.
Fix the door on the truck.dennis F.
Nothing everything was greatEARNESTINE T.
El cliente no dejó un comentario.NEIL JAMES D.
El cliente no dejó un comentario.Alek K.
El cliente no dejó un comentario.Lukas H.
El cliente no dejó un comentario.Alan C.
VERY helpful and VERY quick checkout.. TYWilliam F.
Brandi was great!Chuck E.
El cliente no dejó un comentario.david H.
Process was efficient and easy. Vehicle was well maintained and reasonably clean.Erwin B.
Well I signed up for five hours unfortunately I only had it for two at previous U-Haul locations they refunded you for the hours not used unfortunately I had to pay for the full five hoursCarol W.
Very nice employees and everything went as planned 👍Larry H.
Customer service really bad. Lacy peoplePedro A N.
Service was great.Rebecca W. | Overall Experience
I had the POD delivery but with the people I spoke on the phone, the people who delivered my POD from start to destination point were professional and curtious...plus helpful with any questions I had.Miguel A. | Overall Experience
I was told by Monique that I would not be billed for December. I was billed on the 20th and my U-box was delivered/unloaded and returned on the 21stBen S. | Overall Experience
excellent serviceBRYAN F. | Overall Experience
Horrible customer service and communication throughout my entire process. I've had to call the highest ranking associate I could reach to help resolve issues. I've indirectly been charged for items.charlotte d. | Overall Experience
The gentleman helping us was kind and professional. When we asked where to park the Ubox trailer, he wasn't very knowledgable but to be fair that wasn't his job. He offered to take care of it for us.Mackenzie A. | Overall Experience
Monique worked with me to get my U-Boxes delivered and picked up when I had extenuating circumstances. Thank you very much. I did not use the storage facility.Lisabet G. | Overall Experience
EXCELLANT delivery and pickup service was done by Jamie and Danielle. However, staff at store location when making original arrangements was not knowledgeable of UBox.Jayne G. | Overall Experience
A terrible experience. Box was delivered about 3 hours later than promised. Pickup was 9 days late! Tons of excuses of too busy and understaffed. Bad customer service. Pass on this option.Dan M. | Overall Experience
Did not visit the facility. Had U-Box delivery and pick up. Was very happy with Danielle's service!Nancy W. | Overall Experience
Staff argued in front of us. Delivery of UBoxes were an issue. Communication was lacking. Kept sending me bills I didn't owe.VALERIE N. | Overall Experience
I rented a U-Box from this location but did not personally visit the actual store.Matt L. | Overall Experience
Okjoseph c. | Overall Experience
The staff was unaware of my request to pick up my U-Box and complained I only gave them 24 hr notice - which they hadn't noticed. They passed the buck on everything and took no ownership.alaynna y. | Overall Experience
Very bad customer service with rude behavior from the managerBhavani r. | Overall Experience
Servicios adicionales en esta ubicación
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