My previous experiences were friendly and courteous. This was not. I was asked to scan and submit my ID despite my information being in your database and having rented a truck about a month ago. I have an issue with my phone battery, which cuts the phone off every time I attempt to use the camera. I communicated this to the person behind the desk, who probably didn't believe me, I had to prove this before he reluctantly took my ID and processed me through. Overall, today's experience was subpar.Patrick K.
Customer Reviews for U-Haul Moving & Storage at Alma-Plano
Plano, TX 75023
Servicios en esta ubicación:
- Lun. - jue.:7 a. m. - 7 p. m.
- Viernes7 a. m. - 8 p. m.
- Sábado7 a. m. - 7 p. m.
- Domingo9 a. m. - 5 p. m.
- 12/24/2022: 7:00 a. m. - 3:00 p. m.
- 12/25/2022: cerrado
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Vehicle does not have cruise control for long trips.Robert F.
Customer did not leave a comment.Shabbir S.
Customer did not leave a comment.John C.
Customer did not leave a comment.Ashley L.
Customer did not leave a comment.Frank P.
Customer service was very poor. The guy who served me had an attitude, did not direct me to the right vehicle until the keys failed to start the car. When I returned the truck he didn't bother to check on the gas used. I then made another reservation for the following day at noon but he did save it in the system. So when I showed up on Sat11/19 at noon there was nothing reserved for me which confirmed that this employee was out to frustrate me. He said the only other place I could get a van was on Custer and 121. I left the store and with my 2 movers went to another location very close to this one and with 10 minutes I had a van from this same company. Customer care should be an equal opportunity for all. ThanksRodah N.
I should have taken a picture of my ending mileage because I don't believe the employee got it right but when I called to question it there was nothing I could do since I didn't take a picture.Shelly K.
Customer did not leave a comment.Paula C.
Customer did not leave a comment.Heather L.
Was told we could extend our rental time and pay for a whole day but we had to return by 2pm- if I'm paying the whole day then I expected a whole day- upon return was treated poorly with disrespect like I was wasting his time.Sean G.
This location needs more than one person working on a Saturday morning. We wait 30 minutes to get service because of the long line and the girl behind the counter was doing her best dealing with the rude people in the front of the line.Natalie L.
Excellent Service!Sam N.
Customer did not leave a comment.Angela W.
When I drop off the truck and was met by an employee outside of the place and he asked me was it clean and was it full I told him that it was clean and that When I picked up the truck it wasn't full so I replaced the gas back too where it was he changed me an additional charge of 26.60 and I'm pissed off, I will call ur corporate office if this isn't fixedDavid C.
Customer did not leave a comment.Robert Y.
I've returned the U-haul truck with the equipment on time to the location in my rental agreement but still received an email from U-haul that equipment was returned. I was not expecting that kind of service from your team.mohamad K.
Beyond expectation! Excellent!!!Wang Sik L. | Overall Experience
Customer did not leave a comment.Randy M. | Overall Experience
There were a few hiccups in the rental/moving process but Brandi and Troy went above and beyond to resolve any issues and make it as stress-free as possible.Paula W.
Brandi and her staff provided excellent, on-time pick-up for a crucial move. I've used this location several times over the past 10 years and have never been dissatisfied. They are GREAT!!ROBERT W.
Your computer system changed the return location after I booked and paid. It wasn't that big of a deal, but another 10 miles farther away from my destination. Also, the staff member working when I returned it was rude and sarcastic.Karl T.
Tell or warn customers not to turn the steering wheel so far while parked, or be sure not to lock the steering wheel column. Some how I locked it and a uhaul service rep had to come save the day. Other than that hiccup, everything went absolutely fine! Love uhaul, very easy process and great prices.Shayla R.
Maintain the same great level of service.Patrick K.
Customer did not leave a comment.THOMAS G. | Overall Experience
Extremely easy in and out! No hang ups and staff was friendlyKevin L.
Customer did not leave a comment.Infiniti H. | Overall Experience
Customer did not leave a comment.SENEN A. | Overall Experience
Customer did not leave a comment.Shana H.
My sales person made the moving less stressful and manageable. Walked us through everything.Sonia M. | First Impressions
Manager and team very helpful.David H. | First Impressions
All was goodDouge G.
Great staffMarc G. | First Impressions
Make sure the windshield is clean.Keith P.
Customer did not leave a comment.Jose V.
Great customer service. Truck was clean and well maintained. Would definitely rent from here againKATELYN B.
Customer did not leave a comment.KERRI F.
Customer did not leave a comment.Connie W.
Customer did not leave a comment.diane W.
Customer did not leave a comment.Paul T.
Customer did not leave a comment.Paul S.
Truck was CLEAN...But it drove horribly!!! The transmission is definitely going out! My experience was HORRIBLE! Katelyn at the front counter was the absolute ONLY Bright Side to my whole day! I absolutely would NOT recommend anyone to rent a Truck from this location!PB G.
Staff very kind and helpful. Store was well stocked, organized and clean. Truck well maintained and as advertised. National needs to get there act together with the review app which allows you to report anything about the truck and take pictures of any damage. Just like all my rentals over the last couple of years. When try to add a picture the app indicates uploading and just hangs for over 20 minutes.Chris A.
Customer did not leave a comment.Perry H.
Truck tire light was on. But no problems. Always like people at this locationRussell W.
There was lock on truck and had to call the location for combination. I nearly missed being able to pick up the furniture. This caused us time because I had to keep calling back to the location since no one was available or I was put on hold. I didn't ask for it and it didn't need it. The agent didn't know there was one on it either. There should have been a reduction in price since it caused me time and money.David W.
KB nice young ladyMonca H.
Experience was good, and check out was a breeze. The truck key did not always engage properly in the ignition and it took quite a bit of work sometimes to start the truck. Other than that, it was great.Bret J.
I appreciate the staff member that helped me unlock that stuck lock.Kristian S.
Customer did not leave a comment.hilda G.
Customer did not leave a comment.Darrel A. | Overall Experience
Katelyn was very professional , courteous and knew what she was doing. : )Dale S.
Ice cold beverages for one and all. Hey! It was really hot!Caroline B.
Customer did not leave a comment.george w. | Overall Experience
Only one person workingâ€¦I waited 30 minutes just to get my truck, and then I had to go to another location just to get the appliance dolley and blankets, meanwhile I ordered all items online. Additionally, I was overcharged for the rental due to lack of communication on your employee's side. I ended up being super late to pick up all items due to this inconvenience and I now have to deal with uhaul regarding getting money back. Frustrating.Harrison U.
The alignment was off, the driver side window roller needed a new knob as it would scratch my leg, and the shocks seemed like the needed service. It was very bouncy. The customer service at this location was great though.Ryan B.
Customer did not leave a comment.Raleta M.
Customer did not leave a comment.Luis R. | First Impressions
Too many guidelines.Crispina D.
Customer did not leave a comment.Mary B. | Overall Experience
The facility was great. The truck needed to have the door seal reglued as I had to reinstall half of the door seal every time I got in the truck. If it was raining, I would have been wet. Also, the noise level was ridiculous because of this. Other than that, the experience was great.Walt F.
Customer did not leave a comment.Emily S.
I drove 6 miles total. Got charged because supposedly i used 4 gallons. How can you possibly use 4 gallons for 6 miles. Makes no senseJeffery M.
Customer did not leave a comment.Coretta B.
Much better than Los Rios, but the lack of manager for the local team was disconcerting.flora d. | Overall Experience
Customer did not leave a comment.Richard V.
You give credit when some puts more gas than required. I also feel that not all the charges were pointed out when I picked up the van.Jeanine B.
Katelyn was absolute greatness. I will only rent from this location. Thanks again Katelyn.Steven T.
Customer did not leave a comment.Brenda U. | Overall Experience
Customer did not leave a comment.Micah C. | Overall Experience
The young lady who checked me in was very kind and knowledgeable.PAUL F.
Customer did not leave a comment.Prashant D.
Excelente atención de la persona que estaba en la recepción. Muchas gracias.Antonio R. | First Impressions
The service was excellent, the vehicle was clean and excellenct conditions, 5 starsJOSE LUIS E.
Customer did not leave a comment.John I. | Overall Experience
Customer did not leave a comment.Sarah C.
The cargo van smelled like dog poop - and there were dog hairs all over the passenger seat. Further, the van was almost on E upon driving off the lot = we had to get gas right away!LEMORIS C.
We were extremely pleased with the professionalism exhibited by the staff. Every one of them was friendly and very helpful.ruth g. | Overall Experience
Customer did not leave a comment.Britney R.
Parker was very helpful when I was picking up my truck. Thanks to all the staff at this location. Dropping off was a snap. Very well organized and working well for everyone.Bobby W.
Everything was smooth, fast and easy.janine H.
Customer did not leave a comment.SHARON I. | Overall Experience
Fine job by personnel.Douglass C.
Timing should b clearPatrick N.
Customer did not leave a comment.Lashanda G. | First Impressions
Something to sit on in the office for those of us with weak knees.Ronald E.
Customer did not leave a comment.BRYAN C.
Customer did not leave a comment.DENNIS B. | Overall Experience
Customer did not leave a comment.Tom C.
Customer did not leave a comment.TODD F. | First Impressions
Friendly and knowledgeableTom C. | First Impressions
Customer did not leave a comment.Kenneth S. | Overall Experience
Customer did not leave a comment.Sarah G.
Customer did not leave a comment.CAMILLE W.
Customer did not leave a comment.Jeff L.
Customer did not leave a comment.troy N.
Great service! Uhaul staff was courteous, quick and pleasant to work will. I will definitely use their services in the future.Adriana M.
Still mind blown that I got charged 629 dollars because I did not go into the back of the truck and close the door before I left the parking lot and inspect the truck â€¦ I've rented many uhauls and never once was told to inspect the inside with the door closed in the pitch black â€¦ I'm already struggling from the move now I'm being charged for something I did not doâ€¦ also the first truck I got assigned someone was using for personal reasons I opened the back and it was full of boxes like they let someone use it as a favor â€¦. Such a jokeScott D.
Brandi was wonderful to work with. She explained all that I needed to know and offered to help in any way. Such a great experience! My daughter rents a storage unit at this location and we have rented several vehicles. And I will definitely be back. Thank you for making this process so easy!Debra C.
Customer did not leave a comment.Corey H.
Just a slight delay in pickup and dropoff - otherwise it went wellFrank B.
I rent from this unit often. There were a few mistakes made by the new manager as I took for granted their newness. It could have been a train wreck but the crew pulled it out beautifully. Thanks for having my back.Jason R.
I reserved 2 units days in advance and had my reservation numbers, but the guy working there said they have to someone else who came in and wanted them. He said there was no units left.Summerley R. | Online Move In
I think her name was Brandy and she was extremely helpful and kind. Streamline experience. jeanine I.
Customer did not leave a comment.Abera A.
Great serviceDarrell A.
Customer did not leave a comment.Devin H.
The Plano Uhaul drop off was efficient with a helpful representative who quickly processed my return. Very good experience.patrick B.
Customer did not leave a comment.Michael B.
Outstanding service!Melissa F.
Customer did not leave a comment.netsanet T.
Check in a little hard on the phone but the Uhaul worker help out a lot, very good and thanks.Tuyen N.
Customer did not leave a comment.Robert S.
Customer did not leave a comment.Adam R. | First Impressions
Customer did not leave a comment.Daniel R.
Thanks for coming through for me at a last minute.Richmond A.
Customer did not leave a comment.Quinn S.
Customer did not leave a comment.Caroline J. | First Impressions
Customer did not leave a comment.Anastasia P.
Customer did not leave a comment.Gerald J.
Excellent and well maintained facility. I had no problems at all accessing my air conditioned storage unit whenever I needed to. There were also extra carts to help me move items from car to unit and back. All moving equipment was available to purchase or rent. The front desk got a bit busy at times, but it was not too bad.david e. | Overall Experience
I dealt with two different people there, and both were very nice and easy to work with. The lady that worked there even gave us some water when she saw I was getting overheated. Overall a very pleasant experience. If I need a Uhaul again in the future this is where I'm going!Dave B. | First Impressions
Customer did not leave a comment.james B.
Customer did not leave a comment.Andrew M.
Truck seating was surprisingly comfortable. 20 hour drive and had no issues with comfort!Joshua N.
My reservation online included a request for 2 furniture dollies but when I arrived to get the truck and equipment I had to ask about the dollies. Initially told there was not a reservation for them but when I persisted it was found. However I could only have 1 dolly because they only had one. The attendant said the reservation was changed since they only had one. So why wasn't I told before coming so I could either get one from Home Depo or go to another Uhaul? This proved to be very inconvenient with our move.David J.
Great rents experience. Very easy pickup , and great customer service.Cynthia C.
amazing staffmikala S.
Way too many pads than I needed. This location is almost always slammed with customers but the staff is usually helpful and friendly.Michelle H.
A little expensive plus the $7.95 unit insurance which I found out yesterday was NOT mandatory that was considered a option but I was told it was so I paid it. Had no choice. I was there almost 4 years so I paid a pretty penny. Thanks for helping me. I moved out yesterday 7/6/2022 Sincerely, Mark Gannon Unit# 1218 @ the Alma location Plano, Tx.MARK G. | Overall Experience
Person at the counter was quick & efficient, and went out of his way to helpcarol h. | First Impressions
Customer did not leave a comment.Ana B. | First Impressions
The best UHaul location! Great staff and clean, well kept facility. Highly recommend!Cynthia A. | Overall Experience
The owner was friendly, efficient, knowledgeable and just great! Happy that I selected this location.Ashley F. | First Impressions
Customer did not leave a comment.Wang Sik L. | Online Move In
Customer did not leave a comment.Travis W. | Online Move In
Customer did not leave a comment.Christine G. | Overall Experience
Great service!DESMUND W. | Overall Experience
Dustin, General Manager, and his wife were very attentive, patient, and professional in helping me decide on a unit size. He offered 1st month free and 20% discount on upcoming 2nd month in honor of my military service. He informed me that the founder of U-Haul is a veteran. I secured the unit but expressed actual move-in around mid March. Dustin said he's willing to adjust the dates, to just call him when I actually move in my items. Excellent customer service.Sonya J. | First Impressions
Customer did not leave a comment.Christina Z. | First Impressions
Best storage facility I have ever come across. The manager Dustin and his associates are awesome and extremely helpful person . I will highly recommend any one to do business with them .muhammed i. | Overall Experience
Dustin and Nicolette couldn't be more helpful and more professional. They're my go to folks for moving and storage. I recommend them with no hesitation.Ann B. | Overall Experience
Customer did not leave a comment.LAD N. | Overall Experience
Well overall the stay was good, then we had a water leak and more then half of our stuff was ruin. When tried talking to manager to file a claim it was impossible. So still don't know how to file a claim to get out stuff fixed. We got one number to call and it was just the main number and couldn't get a hold of anyoneshawn l. | Overall Experience
Customer did not leave a comment.Mike B. | First Impressions
Dustin always goes above and beyond to be courteous, professional and knowledgeable in every aspect of this location. I could not ask for a better experience from anyone else!!Diane C. | First Impressions
At first there was no cleaning personnel, but once they restaffed the area was super clean.SHERRINA P. | Overall Experience
The front staff was very efficient & explained everything thoroughly.Suzanna G. | First Impressions
Friendly and helpful in every wayMary B. | First Impressions
Excellent service. We didn't end up using the storage facility, but the managers were phenomenal and efficient. Thank you guys so much!Alexander K. | Overall Experience
Customer did not leave a comment.Raymond W. | Online Move In
Customer did not leave a comment.bonita r. | First Impressions
Customer did not leave a comment.natsikayi p. | First Impressions
Dustin was super helpful. Made me feel much more comfortable about my decision to get a unit.Brian M. | First Impressions
The staff there is on top of the list when it comes to caring for there customers and facilities! Top notch!Dean N. | First Impressions
Customer did not leave a comment.SHERRINA P. | First Impressions
Customer did not leave a comment.Jacqueline G. | Overall Experience
Customer did not leave a comment.Darius H. | First Impressions
Customer did not leave a comment.Jose C. | First Impressions
Customer did not leave a comment.JAKARI E. | Overall Experience
Dustin was so helpful and provided great customer service. He made my move so easy! I will recommend this location to my friends and family.Ebony P. | First Impressions
N/AJAKARI E. | First Impressions
I had a great experience. I came in on Friday to rent my space and unfortunately I did not have everything I needed, I met the lady which is one of the managers. She went above and beyond to help me She was very nice and helpful. I went back on Saturday and met the gentleman which he was excellent and helpful as well. I rented my space and I am sure I will be very helpful there. Thank you! You are great managers.LOIS J. | First Impressions
Fast and efficientMary B. | First Impressions
Customer did not leave a comment.Tova N. | Overall Experience
I never had problems always clean until the last couple of months it has a very bad odor I don't know if it's because they empty people's storage but soon you walk in to get to the elevator the smell is terrible but overall if I had to use the storage again it would be this onePATRICIA R. | Overall Experience
Customer did not leave a comment.bruce b. | Overall Experience
Dustin and Noah were tremendous to do business with. They went above and beyond to be friendly, helpful and supportive. They certainly made a stressful situation tons easier to deal with. I'd use that facility again in a heartbeat, and I'd highly recommend them to anyone.Kathy P. | Overall Experience
Great staff and location.Daniel A. | Overall Experience
Customer did not leave a comment.Travis O. | Overall Experience
Thank you guys!!! Was exactly what I needed.JEFFREY H. | Overall Experience
Dustin and company couldn't be more helpful. A pleasure to work with them.Ann B. | First Impressions
Only complaint was that both of my units had water in the back, looked like it was possibly from A/C unit discharge.Hector A. | First Impressions
Customer did not leave a comment.ASHLEY M. | Overall Experience
Customer did not leave a comment.ranniqua T. | First Impressions
Customer did not leave a comment.Lori C. | Online Move In
The managers were very helpful and flexible to my needs. They made my stressful move bearable at the end.Lori H. | First Impressions
Novah was very helpful, he was very patient in helping peopleakshay kumar b. | First Impressions
Customer did not leave a comment.Torey T. | Overall Experience
Customer did not leave a comment.ASHLEY M. | First Impressions
My U-haul Helper was very friendly He showed me my unit explained everything to me, customer service 7 starLyquita W. | Online Move In
The salesman and sales lady was very quick and Efficient. The salesman started taking care of us from the moment we walked through the doors he started to get us setup with our storage unit. He showed us the unit and how to gain access. The sales lady was very friendly and assisted us with a dolly that we were in need of. I appreciate them doing there job and taking care of the customer during this busy weekend.Ernesto S. | First Impressions
Customer did not leave a comment.Johanna B. | First Impressions
All the crew provided the best customer service possibleADEL A. | First Impressions
The staff has been more and helpful and seem to truly care for the customer. Sad to say but this seems to be the exception in business these days.Randy H. | First Impressions
Customer did not leave a comment.Channie C. | First Impressions
National UHaul should do a better job supporting software issues- I was trying to check in for the 1st time and software was down nationwide leaving me in a terrible predicament. It must happen way more frequently tjan it should - you have great staff at my location- back it up with great software PLEASECatherine H. | First Impressions
Would use this facility againLucinda B. | Overall Experience
Great customer serviceMargaret B. | Overall Experience
Customer did not leave a comment.Gwen W. | Overall Experience
Customer did not leave a comment.Gidget A. | Online Move In
I have never experienced a place of business to go extra extra above and beyond and out of their way to ensure it's customers are thoroughly assisted in anyway possible. UHAUL Storage on ALMA Drive in Plano,Texas... spoiled me rotten. Anytime I needed help with something it was never a problem! Thank you all so very much for putting up with annoying me. You are the best ever!! So humble and grateful for all of your help and kindness. Very professional & above average knowledgeable too!WILLIS L. | Overall Experience
Customer did not leave a comment.GARY K. | First Impressions
The two people at the front desk were amazing!! I believe they were husband and wife. They were amazing, so kind and so sweet. Even whenever I had to stop the process to resolve my outstanding issue with Uhaul, they were very patient. 10/10 would recommend. Give them BOTH a raise! (;Shantel W. | First Impressions
Customer did not leave a comment.Torey T. | First Impressions
Customer did not leave a comment.Mario T. | First Impressions
Customer did not leave a comment.Orlando C. | Overall Experience
Mckenzie and staff was so helpful this year helping me with all my needs and truck rentals. Not to mention Jason was very helpful my last days. He was so Nice and helpful. I will be back. I Love this location!!!alma b. | Overall Experience
Customer did not leave a comment.Zooni B. | Overall Experience
Customer did not leave a comment.Derrick G. | Overall Experience
THANK YOU!! COMPLETELY HAPPY CUSTOMER :)WILLIS L. | First Impressions
Customer did not leave a comment.TERI R. | Overall Experience
Staff was professional, helpful, and answered all questions. They made the experience enjoyable. I would highly recommend this location.Jimmy P. | First Impressions
When I pulled up in my uhaul truck, the tenant ran out and was yelling at me to leave?? she said "Your not supposed to be here your supposed to be at the other side of town" ? I said "your telling me you have no storage units left to rent" ? She assumed before even asking and telling me to leave that I was there to drop off my rental truck. WHO DOES THAT? ABSOLUTELY UNACCEPTABLEJesse s. | First Impressions
McKenzie was welcoming and accommodating! She did her best to make this part of my move smooth and I would highly recommend this facility if you have storage needs.Ryan E. | First Impressions
This U-Haul storage facility is the best very clean. The management and staff has excellent customer services. I recommend this Uhaul facility to anyone looking for a storage company.Mona M. | Overall Experience
U-haul met my expectations except for price.Nina B. | Overall Experience
I had continual break Inn first month and my storage code WAS given to an outside party to gain access into my store. 2.When I confronted the manager says oh Ms Crockett we cannot help u if your lock was picked -this being the case why should I offer insurance?? New boy cleaning for 2 days disabled my phone with an app and confirmed that he did itCharlotte C. | Overall Experience
Our agent Becky was very professional and helpfulHenretta M. | First Impressions
The representative was awesome and very warm and knowledgeable. It helps to speak to someone that is so passionate about her job. I am the same way. And you can tell when people not only love what they do but they share compassion for others. Lastly I liked it because she made the experience real and was honest about the safetyhood about the location and knowing she lives on the property which tells me she will make sure it's looking great. I asked her about job opportunity iew which her pride showsCharlotte C. | First Impressions
Customer did not leave a comment.Lisa d. | Overall Experience
Customer did not leave a comment.Jeanne B. | Online Move In
Customer did not leave a comment.Rhonda T. | Overall Experience
Very good customer serviceJanice R. | First Impressions
I rented for 2 years and had no issues or problems, check I was easy checking out even better! Love the App, so customer friendly and convenient!!!Debra B. | Overall Experience
Staff was great. I had a payment issue but the store manager got everything worked out for me.Feyadia W. | Overall Experience
Never any problems with the staff or the facility. The staff was always helpful and knowledgeable.MAUDE G. | Overall Experience
Everything went smoothly. Easy check in and return.Olugbenga D. | First Impressions
Marian has been SO helpful. I've been in & out of our 3 storage units a lot the last month. And she's always been there to answer questions & help me. I truly appreciate her.DIVERSIFIED I. | Overall Experience