El cliente no dejó un comentario.Michael B.
Customer Reviews for U-Haul Moving & Storage at Alexis Rd
Toledo, OH 43612
(@ Telegraph-Hwy 24)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The 20ft truck I rented, wreaked of the smell of cat urine. I can STILL smell it up in my nostrils. How long would a cat have to be in the cab to leave a long-lasting odor like that? Detail that truck please!Lauren P.
El cliente no dejó un comentario.Leslie V.
El cliente no dejó un comentario.patrick F.
Everything was greatGeoffrey W.
Continue to strive for great customer experience by training and follow up with testing your employees with surprise visits. Product knowledge is key. Overall, good job.Michael K.
the trailer plug end on the truck didn't work. i had no left turn signal and brake light.Walter M.
Truck was a piece of crap, they said it was full but I only drove it 56 miles and when I filled it up it took just over 14 gallons so according to that the truck only gets 4 miles to the gallon. When I brought this up the counter person discounted the rental by only $10Brian B.
Personal amablejames D.
El cliente no dejó un comentario.TROY W.
El cliente no dejó un comentario.James C.
As always the reps were exceptionalRichard S.
Staff was very helpful. Equipment was clean and ran fine.James B.
El cliente no dejó un comentario.Kurt K.
El cliente no dejó un comentario.Brian A.
The trailer was clean but it had leaks and got some of are items Saturated with water and are no longer Usableand had to throw them outmike M.
El cliente no dejó un comentario.ROY S.
El cliente no dejó un comentario.rachael C.
Young man that helped me was very nice. Great customer service! I really appreciate that nowadays. GraciasTrisha R.
El cliente no dejó un comentario.Timothy F.
El cliente no dejó un comentario.Geoffrey W.
Counter gentleman was polite and quick with my order. Upon arriving, a worker came out before I finished parking to return my rental. Great, hassle free experience!!David Q.
El cliente no dejó un comentario.Pete M.
Everything was great. 1 issue was I was given the truck with 20 miles to empty so I had to immediately go put gas in it.Noah H.
El cliente no dejó un comentario.James C.
El cliente no dejó un comentario.Marsha E.
Staff was very friendly and attentiveAnnette K.
El cliente no dejó un comentario.Tiangela O.
El cliente no dejó un comentario.clifford C.
El cliente no dejó un comentario.Neil G.
I go here for all my rental and propane needs. Great employees there. The truck this time however had a terrible cat urine smell in the cab. The smell did not go away even with the windows down. It was nauseating at times.Sean S.
El cliente no dejó un comentario.Hans B.
El cliente no dejó un comentario.Andrew B.
They told me it wasn't a problem to keep it another day so I didn't call but then they charged me $25Jessica L.
Kyle was exceptional helped out over and above great customer serviceDan K.
El cliente no dejó un comentario.Amanda J.
The last 2 times I rented a uhaul from here the trucks was clean but they ran very bad . Could not get it up to speed , sound like gears was grinding or tranny gears , they ran bad .Tammy E.
El cliente no dejó un comentario.Brenda A.
El cliente no dejó un comentario.JOSHUA A.
El cliente no dejó un comentario.Darryl M.
El cliente no dejó un comentario.Tyran H.
Customer Service Rep (Travis?) was very polite, well trained and hustled to get me on my way promptly.jeff S.
El cliente no dejó un comentario.James T.
App would not allow the odometer picture to return vehicle. I had to leave for staff to return.Matthew A.
El cliente no dejó un comentario.Scott S.
El cliente no dejó un comentario.CHANELLE H. | First Impressions
El cliente no dejó un comentario.Jessica M.
El cliente no dejó un comentario.Christopher R. | First Impressions
They did not explain anything to me they also forgot to give me the dollie I rented so I had to come back and get it. Then returning it was a pain. The website would not work and the customer service woman was not helpful at all!!!Tabitha M.
El cliente no dejó un comentario.Russell F.
I ran into an issue with my storage and had to give it up I canceled my storage unit two Octobers ago and the U-Haul is still trying to charge me saying they still have my stuff in storage I've spoken to U-Haul Associates on a number of occasions and they all say okay and then few weeks later call me and tell me that they still have my stuff in storage and are asking for payment to keep it it doesn't make senseMarkese R. | Overall Experience
The truck smelled like cigarettes. The backend of the truck was dirty. Very disappointed.Michael K.
El cliente no dejó un comentario.Sara P.
This location was very organized and had such great customer service.Maranda C.
El cliente no dejó un comentario.Sarah E.
El cliente no dejó un comentario.Jamel E.
Seriously helped us and very grateful!Elaine B.
Absolutely wonderful staff, they are so helpful! Rented the truck, the gentleman explained the contract to us, explained after hours dropoff procedure, and it was a smooth move for us! We will be back in a couple weeks to get another when its time to set up the new house!Marissa J.
El cliente no dejó un comentario.Anthony T.
El cliente no dejó un comentario.PEBBLES C. | First Impressions
El cliente no dejó un comentario.Demyra J. | Overall Experience
El cliente no dejó un comentario.Alura H.
Great online processErik G.
Very professionalRICKY R. | First Impressions
El cliente no dejó un comentario.Gina D.
El cliente no dejó un comentario.Jeremy S.
El cliente no dejó un comentario.Michael G.
Nice friendly folks.Edward R.
El cliente no dejó un comentario.Rachelle R.
Everything was fine except for the beginning and end. The process was very time consuming. I think it would have been faster just to go to the counter. The online process is too much and the site is slow. I will use U-Haul in the future, never again on my phone though.Xavier D.
Friendly staff. Thank you!Daniel O.
Both cr reps were excellentMelinda S.
Too many vans leased out to local shippers for the holidays and lack of availability for the rest of us. That's not right! Also, it would be nice to see employees recognized for excellence. But there's nothing framed on a wall or on their uniforms? Your competitors do itâ€¦.. Why aren't you?Nora W.
El cliente no dejó un comentario.raymond R.
El cliente no dejó un comentario.Jan A.
Top notch staff. Thank you!Daniel O.
El cliente no dejó un comentario.VINCENT C.
El cliente no dejó un comentario.JONATHAN J. | Overall Experience
El cliente no dejó un comentario.Jared H.
El cliente no dejó un comentario.Timothy M.
El cliente no dejó un comentario.Rebecca M.
Was told I wouldn't be charged for returning on empty because I was given it on empty and was even in my paperwork. Was also given an extra day no charge because of the break down and was told by the person who checked me in I wouldn't be charged. To then be charged for both the gas and extra day and now have to dispute on my own. Poor communication between employees!NINA P.
El cliente no dejó un comentario.Richard Z.
El cliente no dejó un comentario.Thomas S.
El cliente no dejó un comentario.Lance J.
Service was great! but equipment needs work.. Van has bad alternator, had to contact roadside service asked for a voice call and then started to receive texts ( I'm old school and would like to speak to someone). Ended up having to jump start it and then it proceeded to stall, after multiple tries I was able to get it back to the location.Angeline B.
El cliente no dejó un comentario.sheila r. | Overall Experience
Got charged more and was not told about it. When I told the truck back they told me everything was fine.Kristina K.
Guy was very unfriendly actually quite rude.Dan R.
El cliente no dejó un comentario.Allen B.
El cliente no dejó un comentario.Gene P.
Pick up was simple. The online portion was a pain but going inside was fast and easypatrick R.
Have drop off locations open every day for early returns if possible thank youDavid C.
Box did leak quite a bitMichael W.
I was up for a free month at 50 W. Alexis Rd and the storage unit was to small they didn't have any other storage units available. When I got to the other faculty at Jackman and Alexis I had to pay for my unit...when there units available at telegraph locationYvette M. | Overall Experience
Everything was easy and efficient. A good location for me! Staff friendlyJeffrey L.
Trevor is always helpful and has excellent customer service skills!Johnny B.
Use the online program including a copy of a drivers license and the rental is FAST and easy!Tim P.
Stop using my email for other people's accountsLarry T.
A lot of noise in brakes or something underneath.Sharon K.
El cliente no dejó un comentario.William L.
I paid more then I wanted toJordan D. | Overall Experience
El cliente no dejó un comentario.JEFFREY SCOTT M.
I thought everything was great except I could not figure out how to move the seat forward. Once shown I really enjoyed the use of the cargo van.Julia W.
I filled the truck up to where the gas was in it when I picked it up and was still charged almost $50 to fill it.Mark M.
El cliente no dejó un comentario.John D.
El cliente no dejó un comentario.Julie P. | First Impressions
The uhaul was a piece of crap. I am getting charged for fuel that wasnt used. Im highly pissed and want to speak to someone asap. I will dispute the charge with my bankKristy W.
Thank you all went great felt safe in truck no issues.Jennifer B.
Disinfect prior to rentalLabreka C.
El cliente no dejó un comentario.DENISE G.
El cliente no dejó un comentario.Adrian S. | Overall Experience
El cliente no dejó un comentario.DONALD K. | First Impressions
El cliente no dejó un comentario.TODD W. | Overall Experience
The staff is very friendly and helpful. I think this is the best Uhaul facility.Andre L. | Overall Experience
El cliente no dejó un comentario.Kenneth D. | Overall Experience
El cliente no dejó un comentario.Jerry H. | Overall Experience
William was, once again, a wonderful help for this transaction. He helped us with the move-in and the move-out. He was outstanding! He is friendly, helpful, and professional.Steve B. | Overall Experience
El cliente no dejó un comentario.Jerry H. | First Impressions
El cliente no dejó un comentario.susie p. | Overall Experience
By doing this online I still needed assistance from the staff. While they were friendly and extremely helpful I feel it kind of defeats the purpose of doing it online.RONALD JEFFREY V. | Online Move In
El cliente no dejó un comentario.Ladonna B. | First Impressions
El cliente no dejó un comentario.Cheyenne D. | Online Move In
El cliente no dejó un comentario.CAROLYN C. | Overall Experience
I usually don't give the top rating but you were very good and very helpful. We will probably use you when we make our move to new home.bill d. | First Impressions
I was told I had one size that was outside, told to finish my reservation online which I did. By the time I get to the store with the first load of hired help, the system is down. Can not find my reservation, card and code would not work. Upstairs unit. Trailers in the way making it extremely difficult to unload. Now have to get another unit which I CAN NOT afford and have to hire another crew to come help me. Not to mention the door didnt close last night. My crew was my extremely upset, we had to move a trailer to get in to upload. I was so embarrassed and will get out as soon as I can. I CANT AFFORD to pay for another unit while trying to rebuild as a single mother and get back into a house of our own. Very upset and literally cried over this.Becky D. | First Impressions
El cliente no dejó un comentario.RICHARD R. | Overall Experience
Kyle and the new guy were awesome! Answered all my questions and was patient. Thanks for all your help!Jennifer S. | First Impressions
Thank you for the excellent customer service for the last 3 years! I really appreciate it and love that even though I was gone for 3 years, my stuff was taken care of! Thanks so much!Chelsea D. | Overall Experience
El cliente no dejó un comentario.Nadine H. | Overall Experience
And it allways small so good love itFELICIA c. | Overall Experience
great storing thingsAARON R. | Overall Experience
Facility was clean and easy to access. The employees were always nice and helpful.Megan K. | Overall Experience
Charged me for a whole month on a storage unit when I only used it for a week..JUSTIN S. | Overall Experience
Graciasdelora b. | Overall Experience
I was treated with courtesy and respect.LaTasha J. | Overall Experience
Thank you for giving us a great deal, I dealt with you many times before and will definitely deal with you again Thank you Karen RodgersKaren R. | Overall Experience
Great service!SAMANTHA P. | First Impressions
I was treated with respect and in a timely mannerLaTasha J. | First Impressions
Way over pricedrobert k. | Overall Experience
I appreciate all of your efforts to help me at this difficult time in my life. The aftermath of the Tornadoes in Trotwood left me homeless yet grateful for all of the help U-Haul has provided me.linda g. | First Impressions
Someone had broke into my storage and uhaul never notified me! I had to find out on my own when I came back to get my things 2 years later. This storage place may "look" secure but it is NOT!Lashunda L. | Overall Experience
Kyle on Alexis Rd - Toledo, OH was great! Lower your prices.FAITH M. | Overall Experience
¡Gracias!JAMI Q. | Overall Experience
So far everything is fine.Jesse M. | First Impressions
Thank you for your service to my needs in my needs!AV K. | Overall Experience
Everyone was friendly and helpful. A wonderful experienceNadine H. | Reservación
Spencer and Nick were very helpful and I appreciate them, I'll be back next time I have storage needs!Rhonda B. | Overall Experience
It would have been an excellent experience until move out day when I was told that even though I was paid till the 16th and moved out on the 2nd I would not be refunded for the 2 weeks that I didn't uPatti M. | Overall Experience
great serviceJOSEPH D. | Overall Experience
Nobody answers the phone. I am always directed to the corporate office in Arizona. No wiggle room when customers are behind on payments. Locks shouldn't be put on 3 days after a late payment.Shelby S. | Overall Experience
Quick easy and great customer servicejoseph w. | Reservación
Terrible Experience. Call me if you really want the details. 419 309 0299william c. | Overall Experience
Always had a problem with key pad staff was always nasty and have no customer service was feed up with the treatment had to find another storage company to move my belongingARTHINIA S. | Overall Experience
I booked a uhaul for a one way and they messed up and gave me a local and tried to charge me 485 dollars for it and my storage room had water damage and roches in it when I moved through out my stuffAshley J. | Overall Experience
Lighting inside the storage locker.Eric H. | Overall Experience
The manager, Spencer, was able to get us into a larger, more accessible unit. He was very helpful with a couple of other issues we had as well! Would definitely recommend this location.Daina K. | Overall Experience
Thank you!!MONIQUE G. | Overall Experience
Servicios adicionales en esta ubicación
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