Yolanda was amazing, very professional and personable. She explained the process thoroughly and clearly. Excellent service from beginning to end.Adam A.
Customer Reviews for U-Haul Moving & Storage at Airline Blvd
Portsmouth, VA 23701
(Between Victory Blvd & City Park Ave)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- habla español
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Staff spent way too much time chatting to one another about personal issues - indigestion etc - than attending to customers waiting to be served. Another issue, have your staff attend to customers needing propane refills instead of telling them they are only walk-ins and have to wait until the reservation customers are done. That philosophy will turn customers away as it did me.Victor F.
El cliente no dejó un comentario.EVONGELANATASHA W.
Have the stuff ready when I come to pick it up. We should not have to spend over an hour waiting for a trailer to be hooked up when the pickup time is already set. Also, it's so hard to get in contact with them. They do not answer the phones ever. Never using Uhaul again.BREANN B.
I was charged an additional amount on my card without being told how much the amount was and if that's how I wanted to pay. Then the owner couldn't explain/give me the breakdown for that amount. Eventually he gave me $6.00 back because he couldn't figure out what it was for.Linda J.
El cliente no dejó un comentario.CHRISTOPHER D.
El cliente no dejó un comentario.MICHAELJEROME T.
El cliente no dejó un comentario.Jacob E.
El cliente no dejó un comentario.TEMPLEMARIE E.
The staff was new and struggled through the check in process. Their customer service skills were poor at best. It took over an hour to checkin due to the lack of knowledge. Everything I had put in the system when I made the reservation had to be put back in. After an extremely long move I was hoping to have everything run smoothly, your team did not make that happen.Karen D. | First Impressions
Employees should have more knowledge of how to navigate the systems software. I spent over an hour at the front desk to receive the keys for the U-haul truck and to receive my access card for the storage unit. Training should definitely be held more often to make customers experience more efficient.Brittany D. | First Impressions
El cliente no dejó un comentario.JAVONTE'MARQUEZ O.
The young lady that helped me was awesome. She deserves a raise. S ByrumSondra B.
This was rented under my name and it was not me. My personal old information was listed on the receipt like my old address and old phone number with current email address. Who it was used their own credit card. But none the less, an employee listed the rental under my account and I wasn't the one who rented anything. I called and an employee told me it's ok cause my card wasn't used. But I didn't see anything okay with my information being posted on the receipts.Dominique B.
El cliente no dejó un comentario.KYLEK L.
El cliente no dejó un comentario.JASON H.
Couldn't pick up that night so we had to go back in the morning to get key. Truck wasn't on full and after all of that we didn't use it for the event and took it back the same day. I was charged for things I didn't even use and it was a horrible experience. I've been using Uhaul all these years but I'm wondering if I will return.Brittany E.
thank you very much!!Gary W.
The lady there yesterday made me.feel like I wasn't wanted there because I came at the end of the day and she was ready to go and said how she hated this last minute crap and continued to say how she was ready to go over and over the worst customer service ever never will use this location aginJOSEPHMATTHEW G.
Rented a 15' box truck. The truck ran ok, inside was fairly clean. AC did not work at all, truck was slam empty of refrigerant. My father in law had the same issue a week before.TERRYEDWARD B.
I had three bad things that happen. The first one was not at the above address. It was rented from the off-site in Suffolk Va on 460. It was a trailer rental to carry my jeep. They gave me the wrong straps to tie the vehicle to the trailer and I almost lost my jeep and they still charge me for the rental of the trailer. The other two rentals were trucks. Both trucks didn't have Ac. Which I was charged for. So I felt like they should have met me halfway on all three rentals. Was told I would but never happen. So strike three you are out me. I will let people known what happen to me so maybe it what happen to them. Your company uses to a good company but something went wrong. Hope in the further you can retrain and fix the problems. Thanks .CLYDE S.
El cliente no dejó un comentario.Courtney J.
El cliente no dejó un comentario.Vanessa A.
Over charged 103$, 116$, 15$. Can't get a clear answer about the charges. Box arrived late, box was delivered late and charged a full months again after was told the charges will be waived due to lateness. Several calls and Can't get a hold of nobody after almost an hour on hold.Ariel R.
Great Customer ServiceGRIFFINMANN J.
Your customer service to reserve were rude. Our first pick up the equipment didn't work and we had to do all the leg work to find a new one. Over an hour spent on the phone. We reserved our rental months prior and all we got was attitude and told we had to go to Portsmouth or Newport News to get another one during rush hour traffic. No help what so ever from Uhaul for their equipment not workingTIMOTHYSAMUEL P.
The time I requested was not met. I requested an 8 a.m. pick up but didn't find out until I got there that my reservation time had been changed to 1 p.m. This threw my entire day off and I lost my help as a result of the change.Barry C. | First Impressions
If, this is the Uhaul on Airline blvd..? The manager female. Ty is a true Team player, she has a memory beyond belief after my first time visiting her location, she remembers names, dates and details. Ty is AMAZING. Truth is... ...I wish she worked for me. She is definitely a great manager and a keeper. Thanks for great service Ty and Uhaul.JOEL M.
El cliente no dejó un comentario.KEVINCURTIS T.
Nothing. Will never use you againCARMENLYNN S.
The manager here helped me personally, everyone was nice, equipment in working order.Christopher P.
We also purchased a rental storage . I spent almost an hour on the phone with my mom physically at the location trying to get it set up because We knew that We wouldn't make it to the location u til after hours . We get to the location after driving from De with my 83 year old aunt after 7 to be denied access to our storage unit because the gentlemen's did not activate the cardðŸ¤¦ðŸ½â€â™€ï¸. We spent 40 mins on the phone with some one on the after hours line to have her ultimately say there was nothing she could do about the storage nit. So happen my daughter located the card and cell phone number for the general message. I. Recommend equipping personal on after hour call phone to better assist not k on my for just the rental truck but storage. Provide the contact info for the local General manager or she have a way to contact them and or forward message. After spending about an hour and then getting in we after locating the gm contact number and then getting in. We were able to drop my aunt off and rice back to Chester Va . For someone that uses uhaul to move often and thestorage this did not leave a good experience .Venetia S.
El cliente no dejó un comentario.SHELBYLAVETTE B.
El cliente no dejó un comentario.BRIANCHRISTOPHER S.
El cliente no dejó un comentario.DENNICELYNN R.
Your company forced me to pick up two pieces of equipment in two separated cities from where I had reserved it. Fuck you you and your reviews. 800 number is worthless.Brian S.
El cliente no dejó un comentario.Diana C.
Despite my reservation with no Safe Tow insurance and indication that 12 pads would cost $5, the receipt I was given - with no review by the clerk (they were actually having a private conversation via a Bluetooth earpiece during my entire check in) my invoice included a $25 charge for the insurance I didn't ask for and $20 vice $5 for the pads. As I was already on the road when I discovered these errors, I sent an electronic note to the provider via the app with these discrepancies. I would like to have the additional $40 in charges removed from my bill. ¡Gracias!Grayson M.
The man working the front desk at the time had zero interest in doing his job and helping me. He was only interested in his conversation on his phone and then with his food delivery. He mooved extremely slow to get my rental and couldn't have cared lessKyle S.
El cliente no dejó un comentario.TODD S.
When picking U-Box back up, need to inform customer that they don't need to be there. So they don't waste there time sitting around waiting.Melinda L.
Keep up the GREAT work!!ANDRAMOZELL B.
El cliente no dejó un comentario.Jeffrey K.
El cliente no dejó un comentario.Jeffrey K.
The same experience we had at the pick up location, we had at the drop off location. The staff was not friendly at all!!! No people skills. He basically looked at us and said â€œare you returningâ€? We answered yes. He took the key and went to the truck, looked at the cargo area, the cabin area, the gas and mileage and was done. Didn't ask us anything else.ANTONIOLAVONT B.
El cliente no dejó un comentario.MILLARDKING S.
Rude employees. Disorganized business. Had to hunt down my rented pads and carts. No official system to this. "Just take what you find" Crowded lot, hard to maneuver cars and trucks. Online system was highly inefficient. Only asked to provide all our personal info once we were there to get the truck. Should have been done when renting the truck online. Took 45 min just to pick up our truck we had already organized online a week prior. Should have been a 10 min process to go get the truck. All in all, every system in place was a shit show. The only saving grace here was the condition of the truck and equipment.Zachary K.
Customer service was perfect.Christian A.
The straps were cut so they wouldn't fit around the car tires. I picked up the trailer at 1030 am and had requested 12 hours. I returned the trailer at 8pm the same day . They closed at 7 pm. They charged me for two days!SCOTT C.
El cliente no dejó un comentario.WILLIAM S. | Overall Experience
El cliente no dejó un comentario.JONATHANOCAMPO J.
El cliente no dejó un comentario.GARYHOWELL S.
El cliente no dejó un comentario.MELISSADOREEN R.
El cliente no dejó un comentario.ZELDADUCK W.
We made reservations over the phone over two months prior to relocating from Florida to Virginia. When we finally arrived with a huge 26ft uhaul and a car being towed, they told us there are no units available. You can imagine the panic we felt that moment. Apparently uhaul (corporate) will overbook things but the units themselves are "first come first serve" at this location. Having said that, the staff accommodated us rather quickly and ended up finding a unit that just emptied out which was perfect for our things. Their customer service was fantastic and the people working there are very accommodating and work hard. Can't say enough good things about this location. Hopefully uhaul corporate can correct this booking issue. Overall very satisfied with my experience after it was all said and done.Emmanouil K. | First Impressions
The location was very far from my house. You need to find locations closer to the customer. Also the customer service phone lines are terrible.John K.
Yolanda went above and beyond. Moving is stressful and awful and she was a ray of sunshine throughout the entire experience. I appreciated her communication, attention to detail and always positive attitude. She's a rockstar employee in every way.christine V.
Fire everyone at your Portsmouth, VA facility. Unfriendly, non cooperative, Not on time, broken promises, unable to answer questions on phone which they will answer after what seems to be 1900 rings, picks up receiver to break call etc. TERRIBLE SERVICE. WILL NOT RECOMEND U-TO ANYONEElizabeth B.
Nothing to add.James H.
El cliente no dejó un comentario.TIMOTHYCLARKE E.
Everything was greatJIMMYMARICE S.
It is very difficult to speak to customer service on the phone; there is always a very long hold time, and I was disconnected several times and had to call back.Joan B.
El cliente no dejó un comentario.Angela T.
My rental seemed very outdated.PERRYMARSHALL J.
El cliente no dejó un comentario.Ashley L.
El cliente no dejó un comentario.PHILLIP C.
Excellent customer service. Just keep doing what you're doing.Tony M.
El cliente no dejó un comentario.Cecile W.
El cliente no dejó un comentario.Richard B.
El cliente no dejó un comentario.JEROMYRENE A.
Brakes on trailer seemed to drag. Told the owner and he didn't seem to register the complaint.DAVIDALLEN H.
Not be charged an additional $20 fee for not turning in vehicle properly outside of normal business hours. This is obviously a mistake because I returned the truck during business today at about 9:40am and was told to leave everything in the truck and they'd check me in and charge my card in a little while.REGINALDLAMONT L.
El cliente no dejó un comentario.Amy N. | First Impressions
El cliente no dejó un comentario.Michelle R. | Overall Experience
The worker was just horrible they rude disrespectful typical Portsmouth people. I check 15 trucks before finding the right truck they was in sell phone loud an cursing the noir just was in her phone the whole time just rudeBOBBYLEE A.
Nothingâ€¦comments though. I had the extend our contract for a day. Had to wait 14 mins To get a customer care advisor. Comment is she was wonderful and able to handle our extensionâ€¦great customer supportâ€¦.thank you.LAWRENCE S.
Extraordinario servicio al clienteJOEL M.
Extraordinario servicio al clienteJOEL M.
Extraordinario servicio al clienteJOEL M.
The staff here were friendly and very helpful!Dorrie N.
I have zero complaints, but I did want to make sure Yolanda at the Airline Blvd location got an honorable mention. She was the nicest and easiest person to understand when explaining the entire process. She needs to be recognized for her outstanding customer service!Anthony G.
El cliente no dejó un comentario.MATTIAJESTELLE C.
No need for improvement the sales lady was very helpful!! Great customer service!WILLIAMSIMEON B.
El cliente no dejó un comentario.BETHMARIE J.
Everyone was extremely knowledgeable and courteous.BRADLEY E.
El cliente no dejó un comentario.Mark L.
The person helping us was wonderful and helpful. However, the truck we rented was unavailable, so we had to get a bigger truck which was a pain to drive.LAURENELIZABETH M.
El cliente no dejó un comentario.JAMES THOMAS S.
The location was fine, but scheduling was terrible. I got a storage shed at Bromley and ask for the truck from there and was assigned to Airline. I paid for and additional 24 miles because of where I had to pick up the truck.JEROMECHRISTOPHE S.
El cliente no dejó un comentario.ROLANDOBERNARDO V.
El cliente no dejó un comentario.LACEY G.
I have NO complaints. The rental and return process was fast and easy.CYNTHIAVERMONT P.
El cliente no dejó un comentario.SIRRA F.
Excellent serviceTRACYJONES W.
you are already doing it.CYNTHIAL Y.
The lady that helped us was very thorough, very accommodating and very kindTINALOUISE L.
STAY THE COURSE, "âââââ!!"ANDRAMOZELL B.
BOTH LOCATIONS ..VIRGINIA ANDENTUCY THEY WERE THE MOST POLITE HELPFUL PEOPLE I HAVE DEALT WITH IN YEARS THEY TREATED ME LIE FAMILY I WOULD RECOMMEND EACH AND EVERY ONE OF THEM 100%. I HAVE NEVER HAD A BETTER EXPERIENCE AT ANY COMPANY IN MY LIFE THANYOU TO THE STAFF AT BOTH LOCATIONS.andrea R.
El cliente no dejó un comentario.James D.
I walked in to rent a utility cargo trailer (uncovered) and when I walked in, the man behind the counter said they didn't have any trailers available. I had checked online before I showed up and they were available online. I walked back to my truck, reserved the trailer online and went back in less than 5 minutes after and picked up the reservation. I'm not sure what changed in those 5 minutes, but it seems as if the employee simply could not be bothered to take the time to help me as a customer.KENNETHPAUL W.
El cliente no dejó un comentario.Michelle W.
Please answer phones when customers call. 3 separate times I tried calling and got no answer, just sat on hold for 20+ minutes before giving up.BRYAN S.
Everyone was very friendly. I have no complaints.Jesse B.
I've have previously used this location and the service was excellent. When I arrived on 05/31/2021, the agent played on his phone until his coworker said, â€œHe can help youâ€. He literally sat throughout the entire check-in process. I presumed my reserved blankets and dolly were loaded onto the truck as before. Nope! I had to come back into the store, only to pick up my own dolly and find out that the store only had 11 furniture pads when I ordered 24. When he finally got my blankets into the truck, he took my dolly, told me someone else may need it, and told me to unlock the dolly on the truck. Fortunately, customer service was helpful in issuing a refund. The agent I called on Wednesday was also helpful in extending my reservation. I hope the service I received was an isolated incident. The after-hours return process was actually easier than I expected. It was quite convenient not to have to wake up early and fight morning traffic to return my truck. The AC in the truck did not work. Hopefully it was repaired for the next customer.ANITAPATRICE E.
El cliente no dejó un comentario.TREVEIESDICHECKA H.
Great job!EDWARD H.
Cuándo fui a buscar al troqué me mandaron a dos diferentes direcciones porque cuando llegaba a la dirección que me decían que estaba el troqué no estaba disponible me tenían que mandar a otra dirección y perdía más tiempoIVISROLANDO G. | First Impressions
Great experience with storage due to staff and cleanliness, highly recommend to rent from this location!SHARON R. | First Impressions
El cliente no dejó un comentario.william m. | First Impressions
El cliente no dejó un comentario.Patricia J. | First Impressions
El cliente no dejó un comentario.Marvin E. | First Impressions
El cliente no dejó un comentario.Natalie B. | Overall Experience
The bottom of the storage door has a metal little lip to it and it should have a cover of some sorts, i sliced my ankle using that part to push down on the door.Nicole h. | Overall Experience
The team was very helpful and accommodating during a very busy time of day. GraciasSkip G. | First Impressions
El cliente no dejó un comentario.Herbet C. | Overall Experience
They are the BEST!!! Give those girls a raise!!!!Nicole H. | First Impressions
El cliente no dejó un comentario.Juanita D. | Overall Experience
El cliente no dejó un comentario.ivory g. | Overall Experience
El cliente no dejó un comentario.Stacy F. | Overall Experience
The gate was broken, but pending repairs. KT was very helpful, friendly, and ensuring public safety bu ensuring that CDC guidelines were followed. I really appreciate that!Samantha S. | First Impressions
El cliente no dejó un comentario.Brent H. | Online Move In
El cliente no dejó un comentario.James L. | First Impressions
El cliente no dejó un comentario.Jael W. | First Impressions
El cliente no dejó un comentario.Jeffrey W. | Overall Experience
El cliente no dejó un comentario.linda w. | Overall Experience
I had my bass boat and trailer stored there and the 7:00 PM closing time was inconvenient to make coming back from fishing.Jon T. | Overall Experience
The manager there is awesome and always so understandingAshley F. | Overall Experience
Very good service. Best price I found.Jon T. | First Impressions
Only recommendation would be to have set spots for the RV/Boat storage lot that allows larger vehicles to get in and outBradley C. | Overall Experience
Facilities were always neat and clean, no issues at all with storage unitRobin F. | Overall Experience
Fast check inHerman S. | First Impressions
My unit is a ltitle older and it's outside; so it's as good as I can expect.Rodney H. | First Impressions
Fantastic staff, very freindly and helpfullBradley C. | First Impressions
Great serviceJakeeta W. | First Impressions
Servicios adicionales en esta ubicación
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