Customer Reviews for U-Haul Moving & Storage at 84th Ave

1,408 comentarios

13554 84th Ave   Surrey, BC V3W7P9
(W Of King George Hwy)

(604) 591-2313

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(604) 591-2313

13554 84th Ave
Surrey, BC V3W7P9
(W Of King George Hwy)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

SUKHPREET G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Harwinder S. 
Clasificación:
4.0

The only issue was that the truck was late. Not the fault of the location. The truck was booked until 10 and our reservation was at 10. There should be a gap between bookings.

HARMESH T. 
Clasificación:
4.0

El cliente no dejó un comentario.

AMIR M. 
Clasificación:
5.0

Customer service was excellent and very approachable.

Anirudh S. 
Clasificación:
4.0

No light was available in my unit

DMITRIY M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

STEVEN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

lisa d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTIANE D. 
Clasificación:
4.0

Friendly and helpful service, made my move in easy! ¡Gracias!

April A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

HP E. 
Clasificación:
5.0

take payment on phone.leave the truck on particular address

NARENDER J. 
Clasificación:
4.0

The first location (Sinclair Motor sports) was not friendly at all. They did not want to give me the truck keys. I was there at 9:00am and they said they only open at 10:00am. After phoning Uhaul, they sent me to another location (13554 84 Ave) and these people were very nice. I lost one hour and it made me very upset.

DANIEL S. 
Clasificación:
1.0

The truck was leaking from inside. All the water was falling on the back of driver seat and made all my clothes wet. Light in the back cabin was not working either.

Amritpal S. 
Clasificación:
2.0

Sadly, I don't think much can be done from a business standpoint. The location is run by what seems to be an Indo-Canadian family. Very nice people but some of them have limited English skills. So when I am asking for simple things like a 'receipt' it's a challenge. It's been 1 1/2 days since I returned the truck and I still don't have a receipt. They keep saying they sent it to my e-mail , yet when I ask them to confirm my e-mail , they stare at me blankly. It was the same when the clerk tried to send a text to my phone with a link to do the truck inspection. It took repeated attempts which just leads to customer frustration.

David H. 
Clasificación:
4.0

El cliente no dejó un comentario.

NICHOLAS D. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANIL P. 
Clasificación:
4.0

I'd recommend cleaning the steering wheels of your vehicles. The one I had was completely filthy.

JEREMY J. 
Clasificación:
3.0

I would of like a full pull up not a room with others tho my own room and I need one of those card or fobs plus can you add the fee to have 24 hr access please

Nicole R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Satinder N.  |  Overall Experience 
Clasificación:
5.0

Nothing all Good

SATINDER N. 
Clasificación:
4.0

El cliente no dejó un comentario.

SUDAGAR S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Biljana C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kyle W.  |  First Impressions 
Clasificación:
2.0

Got the van that was recently washed… all the water with the detergent or something was still there… also, it was smelling very bad inside .. had to roll down both the windows to survive.. got all the bags and some other moving stuff wet soaked… tried calling for any other option but nobody picked up the call and had to move in the same messed up van…. Very disappointed….

GURPARKASH S. 
Clasificación:
2.0

My family has rented vans and trucks from this location for many years but our experience this time was very negative. The rep we dealt with ( Sandeep Randhawa ) is not a good person to be dealing with people. I noticed him talking down to us and other customers in the office , borderline rude. He and his helper appeared unorganized and as a result he seemed to take his own frustrations out on the customers. It never used to be this way at the location. I am 62 years old and during all my years in the industry, we would give a customer a vehicle with a full tank of gas and explain that they need to return it full. Sandeep gave me a vehicle with approx 3/4 of a tank and told me to return it with a similar amount or I would be charged a fee. This is not a welcoming statement to the customer. Give us a full tank and we will return it with a full tank. Plain and simple. One last thing. The driver's sun visor was missing a clip and was hanging loose which proved to be annoyance. Final comment: I will always be a faithful customer of U-Haul but as a customer I would expect a bit better treatment. Thanks, David Hansen

David H. 
Clasificación:
5.0

After an initial misunderstanding and over charge the Surrey 84th location went above and beyond to make it right for me. Kulwinder Rai the manager and his staff couldn't have been nicer or more accommodating. Cheers and kudos for their old fashioned professionalism and care. Roger Dionne

roger d.  |  Overall Experience 
Clasificación:
1.0

Good service, give your guys 5stars!

ZHI W. 
Clasificación:
1.0

- never use a dirty vehicule; I was charged an additional 25 $ for cleaning although I returned it exactly the way it was when I picked it up... the guy at the reception is at fault since I reported the problem right away, but I also called customer service after droping off the keys - specifying I would not accept to pay for that - but they still charged my credit card !!! I'm totally pissed about that right now... Moreover, I was also charged twice the daily rate for just 4 hours

PIERRE B. 
Clasificación:
5.0

Awesome staff. East Indian guy helping me was amazing

BALRAJ K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Twila M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PARDIP S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew J. 
Clasificación:
3.0

Ordered a dolly. Dolly wasn't available 🤦🏻‍♀️

CHARISSE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason M.  |  First Impressions 
Clasificación:
5.0

Good personable staff

JOYCE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA D. 
Clasificación:
4.0

Unit had no lighting(very minimal). Very dark inside.

Matthew S.  |  Overall Experience 
Clasificación:
5.0

Friendly and very good accommodating staff. Very good experience. Gracias

SATVIR P. 
Clasificación:
5.0

Excellent service

JAMES D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Vivek S. 
Clasificación:
5.0

5 star start to finish highly recommended will use again if required

john v.  |  Overall Experience 
Clasificación:
4.0

The units are secure, but sadly they do not provide lighting in them.

Shannon W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew S.  |  First Impressions 
Clasificación:
5.0

Excellent employee and excellent equipment Thanks

AMRINDER S. 
Clasificación:
5.0

Thank you again.

Lynne M. 
Clasificación:
5.0

Scanning of back of the driver's license was taking much time.

Bikramjeet S. 
Clasificación:
1.0

Instead of the client trying to find the truck on the lot and using the online system, go back to using real people to assist with the pickup. Also, stop charging for fuel ($140 for no reason) initiated automatically on return using the online system, despite the fuel level on return being the same as at time of pickup and the online steps meticulously followed (almost one hour to try to return with glitchy online system).

Ronald M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Rajwinder S. 
Clasificación:
5.0

El cliente no dejó un comentario.

gurpreet k.  |  Overall Experience 
Clasificación:
1.0

NO pickup truck in White Rock. Customers service phone waiting for too long time to connect.

MING Z. 
Clasificación:
4.0

To make sure if their renting truck or van to make sure is clean because today i rent the truck at 84 av and king George blv in Surrey Bc the truck on the front seat was to durty i talk to who's concern in the office he said don't worried just take like that no one is gonna charge you.but I was need someone to clean the truck before I get it.but he was busy for ather stuff pls 🙏 this need to be change im the customer for many years even i have my left room there X03-7 Benjamini ntuyahaga 604 318 3809 I wasn't happy Thank you this must change u don't need to look who's customer is don't do fast to some people and athers you don't care because we are equal. Thanks a lots

ERNEST S. 
Clasificación:
5.0

Everything was good

palwinder S. 
Clasificación:
1.0

Due to the fact that I was moving from the Osoyoos area and made all the arrangements to get there in good time and have the arrangements made weeks in advance .. When I got to the facility I was sent to a unlt and after unloading a good amount of the truck was told they didn't have a 10x10x9unit for me even though I had confirmation on my phone that I had showed them .. I then had to find somewhere to store my stuff... So NO it was not a good experience !!!!!

Gail H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Copper Mechanical Contractin L.  |  First Impressions 
Clasificación:
1.0

Very unprofessional service booking process water my half day This is not appropriated Very very disappointed

TARUN B. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAHUL S. 
Clasificación:
2.0

I was supposed to get a lock with my locker and I didn't... also the side of my door is broken very easily accessible right beside a fence that could easily be jumped. . So Mt stuff is not secure whatsoever

Manvir C.  |  Online Move In 
Clasificación:
4.0

The lady on the phone was helpful and pleasant. The gentlemen in the office met my expectations for the service. Gracias.

THELMA N. 
Clasificación:
5.0

Helpful staff

John A.  |  First Impressions 
Clasificación:
5.0

Great experience

MUHAMMAD Z. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS W. 
Clasificación:
5.0

Kulwinder Rai was very helpful and kind. Thank you very much for the great assistance.

JACOBO F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

VIVEK T.  |  First Impressions 
Clasificación:
1.0

I reserved a 10 x 10 storage locker in August and was phoned by your staff in September if I could move in earlier which I couldnt. I was told if I couldnt book that day I would lose the locker. So I went in and booked a larger one. I called the day before i was to move in and was told the one I booked wasnt available and another 1 bedroom one was. I said it was fine if I was a one bedroom. I came with the truck and the locker was so small. I was told this is all they had. I asked if there was anything else and the gentleman found one on the other end of surrey. I was charged mileage. The other location is dirty has one elevator and 3 other people moving in. Im not impressed with the service at this location and will not recommend it or uhaul. Changing the storage locker size saying I shouldnt have been able to book it is not good enough.

Harpreet J.  |  Overall Experience 
Clasificación:
1.0

First of all, I hope this is the only location that I had a bad experience with your service. I rented a unit, paid it and when it's time for me to put some stuffs in there, the unit was occupied, argued a bit, wasted time arguing to give us another unit, after 0ver 3 hours of dealing, gave us a new unit but we have to clean it ourselves and we were soaking wet from going in and out of the office. I hope this experience won't happen to anyone or again to us.

Alicia d.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

LEI B. 
Clasificación:
4.0

Thank you kindly

AUGUSTO R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

LENH D. 
Clasificación:
5.0

El cliente no dejó un comentario.

SUKHCHAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEI B. 
Clasificación:
5.0

Greate service with smile. Have more dollies in stock, definitely returning to this location.

JARY B. 
Clasificación:
3.0

Everything is okay

MALKIAT B. 
Clasificación:
5.0

Great guys, owesome customer service from chat department, been very helpful. Thanks ☺️

AZIZ K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Nicholas C.  |  Overall Experience 
Clasificación:
3.0

The tank of gas was not at a quarter tank as said it was, got it at 1/16 of a tank barely enough to get to a gas station, ( the tank should be filled when recieved, so I can fill it to return it), the vehicle was dirty when recieved (the desk clerk waved the cleaning fee for me for the lack of gas and it was dirty when given to me). Points to impove: gas in the tank, cleaning of vehicle. Points of praise: friendly, quick, and responsive staff.

EDWARD P. 
Clasificación:
1.0

El cliente no dejó un comentario.

DILAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA O. 
Clasificación:
4.0

El cliente no dejó un comentario.

BALBIR L. 
Clasificación:
3.0

for the first timer renting we faced problem finding all the vehicle parked in a lot and inspecting little difficult and confusing , and the guy sitting at desk wasnt helpful.

Jaspinder S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEEPAK U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lakhvir S. 
Clasificación:
5.0

The entire process was seamless. Kudos to the team.

Aarun J. 
Clasificación:
5.0

El cliente no dejó un comentario.

KULWINDER S. 
Clasificación:
3.0

Check the Cars( make sure it was safety) before handle out to customers .

TIEN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S. 
Clasificación:
4.0

El cliente no dejó un comentario.

SUDAGAR S. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOSEPH F. 
Clasificación:
2.0

Representative was little lazy and rude to us. Not a friendly approach.

PEEUSH T. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAHIL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

EMERSON D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BOKEUN K. 
Clasificación:
5.0

Would have liked to have rented the unit for longer than 24 hours but I understand that was not an option due to it being months end.

Philip C. 
Clasificación:
2.0

I was told pickup location was close to me this place was 30 min drive took up all my driving miles !!! The guys working the front were not friendly at all . I still didn't get my refund on my credit card!!!

KELLY L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ebad H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL G. 
Clasificación:
4.0

The van smelled really, really bad when we first got it. Smelled like rotten fish or some sort. We decided just leave it since we were moving just some furniture. And after having the Van on with A/C , subsided the smell.

OCEAN E. 
Clasificación:
4.0

El cliente no dejó un comentario.

MELVIN D. 
Clasificación:
5.0

Your rep Nimrat was awesome, very friendly, highly professional and full of knowledge. 5 stars. Great job done. ðŸ' ðŸ' Thank you so much

SUPINDER S. 
Clasificación:
5.0

Keep up the good work

Pardip S. 
Clasificación:
5.0

It was first time I used UHaul . Great Experience

Jawed A. 
Clasificación:
4.0

I wasn't able to rent a pickup truck unless I paid on credit card. Made no sense as I was able to pay for a larger (and more expensive) truck with my debit card. Ended up costing me 20 cents extra per kilometer plus more for the actual rental and gas. Ridiculous rule.

SHAWN K. 
Clasificación:
4.0

Very friendly staff

Logan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALICE C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Azeem A.  |  Online Move In 
Clasificación:
4.0

Missunder standing Hass Ben resolved that is the most important part for all, ok with the results and relieved

Bruce M.  |  First Impressions 
Clasificación:
2.0

Van was full of dog hair and stink

NIRMAL D. 
Clasificación:
1.0

El cliente no dejó un comentario.

Haseeb E. 
Clasificación:
3.0

Make sure that all equipment is available before rental date

Michael M. 
Clasificación:
5.0

Helpful staff and great location this is the 2nd time that I am renting uhaul

Kevin M. 
Clasificación:
3.0

Need more space for returns !!

STACY-ANN S. 
Clasificación:
5.0

The staff were very helpful and patient :)

Garrett B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADRIANDRO C. 
Clasificación:
2.0

Reservation and pick up was fine. I helped move my son to his new apartment and instead of doing a late return, decided that I could return the vehicle (cargo van) before the office closed at 5pm and pay wit debit rather than credit card. I had confirmed when I picked up the vehicle that the office hours (which was also listed on their website) we're until 5pm and I could return it then if I wished. Well, after making sure the fuel was at the proper level and sweeping out the back, I got there well before 5pm and…..the gates were locked! Another unhappy customer was returning a similar vehicle and said that he too was locked out. An employee came to the gate and said they closed at 4:30pm and told me to use the website check out, then walked away inside the lot and would not answer my questions and why it was closing early. There was no place to park the vehicle and he completely ignored me. My cell phone had gone dead earlier so I could not use their “system” - scanning a QR code at the location for check out either. The employee (a tall south Asian man) disappeared - he avoided all of us - very rude and unnecessary. Someone was leaving their storage unit and opened the automatic gate, which enabled me to drive the vehicle into the lot, lock it up and put the key in a lockbox. I got home and went on the website and found that I still could not check out without the location code that I was supposed to scan at the yard, but couldn't. Phoning U-haul had me put on a 40 minute wait - so I decided to do it the next morning (Monday). The call (although I phoned the location number) went to their call centre. Well, after a 45 minute wait (I waited from 7:10am until almost 8am) I finally got through and she looked up my account and told me it had been checked in earlier in the morning at the site and there I would not be charged the penalty. Everything had gone smoothly until running into that jackass employee. This is as far from customer service as you can get - he needs retraining. I have rented from there before without incident, this really puts a tarnish on uHauls reputation and I will not deal with this location again! A complete lack of customer service! The customer is not always right - but in this case u-Haul dropped the ball. Avoid this location like the plague!

BRUCE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Puneetpal S. 
Clasificación:
5.0

I would like to suggest about parking because we have to park van on street and I would like to suggest that you please make original parking inside or where ever you guys can and you uhaul I suggest you to have guard like who is going to check that all things are perfect and that willl be helpfulll if someone is coming after 7:00 because I have problems to park and I book uhaul first so,I think guard is helpful and all thing are perfect like nice friendly staff and helpful to. Gracias

Sukhdev S. 
Clasificación:
4.0

Your computer system to slow.

Kuljit K. 
Clasificación:
1.0

Van was filthy inside upon pick up. Previous renters agreement was left in van from March! Likely not cleaned since. Seats were filthy, thick dust covered the dashboard, dirty windows, dirty floors, smelly inside. Pure disgusting!!!

MAYUR A. 
Clasificación:
5.0

The lady who saves me was amazing she made sure I got what I wanted.

REHEMA N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loyson F. 
Clasificación:
3.0

The inside of the van was clean but the outside was quite filthy. I would have given a higher rating had my pickup location not been changed. I picked a certain location that was the most convenient for me only for it to be changed.

Bradley P. 
Clasificación:
5.0

El cliente no dejó un comentario.

MATHEW O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RAVINDER B. 
Clasificación:
5.0

El cliente no dejó un comentario.

EJAZ D. 
Clasificación:
3.0

They never left me my free lock so I was not able to lock my stuff up.

Timothy S.  |  Online Move In 
Clasificación:
3.0

I got a free lock but there is no lock inside

Mark B.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen O.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

pam r.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

LOUISE R.  |  First Impressions 
Clasificación:
5.0

Very reasonable prices and friendly staffs, helpful, considerately and caring.

Bo W.  |  First Impressions 
Clasificación:
5.0

Easy to work with them

Mandeep G.  |  First Impressions 
Clasificación:
5.0

NEED TO INCREASE STAFF, OTHERWISE GOOD.

Mohammad m.  |  First Impressions 
Clasificación:
3.0

I had a hard time deciding on how to answer #'s 3 and 6 as I have not yet had a chance to explore your facility or actually move anything into my storage unit yet. The office area was clean and at first glance appeared to be well maintained. The parking situation and construction is less than ideal. In fact, I almost decided to go with PS Storage instead due to ease of approaching and parking at the office. I'm on the fence yet (due to my unfamiliarity with the location) if I would recommend this particular uhaul location to a friend, but I would recommend the Nordel location as I've rented trailers and vans from them in the past and have friends who are long time storage renters there. UHaul as an organization/business has been good to deal with overall every time I've contacted them.

Kim W.  |  First Impressions 
Clasificación:
3.0

The process of attaining my unit was fine. When it came to moving my items in, it was very dark in the unit. I had no idea there were no light bulbs in the overhead lighting. Luckily my son had a small flashlight in his pocket.

Sonia H.  |  First Impressions 
Clasificación:
5.0

Knowledgeable, friendly staff. Site is clean and well maintained. One improvement would be to provide better/more lighting to the storage units.

Gilbert M.  |  First Impressions 
Clasificación:
5.0

Very respectful and courteous service, they alway's are, And I appreciate the service's the business has to offer. Thank you for all of the help.

Robert D.  |  First Impressions 
Clasificación:
3.0

Great service and friendly n clean well organized and polite professional folks running it!! Quite happy with their helping hand and patriotic patience aswell

paul andrew d.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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  • Ícono de remolque
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • Ícono de autoalmacenamiento
    Autoalmacenamiento

    ¡Tenemos la mayor cobertura en América del Norte!

  • Ícono de contenedor U-Box
    Contenedores U-Box®

    ¡Enviamos de un lado al otro de la ciudad o del mundo!

  • Ícono de suministros de mudanza
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

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