Comentarios de los clientes para U-Haul Moving & Storage at 7 Mile & Van Dyke

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at 7 Mile & Van Dyke

Clasificación general:

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Darrell F.
Clasificación:

N/A

Yonsia B. | Overall Experience |
Clasificación:

I paid for month 2 month, however when I cleaned out storage, I was unable to advise staff due to COVID-19, I stopped making payments...they continued to charge me 3+ months after the fact. Then placed it on my credit before I was ever informed!

Tormaine R.
Clasificación:

El cliente no dejó un comentario.

Gloria C.
Clasificación:

El cliente no dejó un comentario.

LAWRENCE ONLEY D.
Clasificación:

I was 3 minutes late because of the wet weather. I was charged for a full day extra. I will NOT BE BACK! Ever!

PATRICIA W.
Clasificación:

El cliente no dejó un comentario.

CHARLES F C.
Clasificación:

No improvement nesscessary. Great costumers service. I will use that location again

Renia S.
Clasificación:

El cliente no dejó un comentario.

Julius M.
Clasificación:

El cliente no dejó un comentario.

BERNICE W. | First Impressions |
Clasificación:

keep up the great work to move forward thanks

Raymonda D.
Clasificación:

El cliente no dejó un comentario.

Deborah N.
Clasificación:

I got the worst truck in the world . Plus transmission was acting up on it. The brakes need to fixed. The light on front of truck fell offf had to stop and get it was rusted just sitting on top of truck . Truck was dirty plus it was wrecked all up.and I was 12 minutes late they charged me for a while extra day plus insurance . By the time I left out store truck was gone . So they charged me for a while extra day and rented it out again .SMDH. Worst haul I ever had in 40 years of rental from y'all . Will never rent from uHaul again and definitely won't recommend that store or any other store to nobody. I feel I need to be refunded my whole rental Fee back . Cause of that problem truck especially not charge me for a whole extra day and then added insurance in it also . That truck shoot been even on the road

Alesia W.
Clasificación:

El cliente no dejó un comentario.

Kim J.
Clasificación:

The online reservation person, Sara was amazing and when I went to pick up the vehicle it was smooth sailing

Raven E.
Clasificación:

El cliente no dejó un comentario.

Kirsten P.
Clasificación:

The truck was okay, it served it's purpose. I had reserved 5 dozen moving blankets, but they only had one set to give me; giving a lame excuse about someone getting there before me, even though I arrived at my pick-up time. I was also very surprised & angry only one staff member was wearing a mask. If we didn't have movers showing up w/in the hour, I would have gone elsewhere. The facility itself is clean, organized, & easy to get in & out of.

Deloris G.
Clasificación:

El cliente no dejó un comentario.

BERNICE S.
Clasificación:

They are always friendly

Cheryl C.
Clasificación:

Great Customer Service at it's BEST, Davina and David Young were great!

Carolyn D.
Clasificación:

Everything was ok

Tracey T.
Clasificación:

thank you

Ivory E.
Clasificación:

El cliente no dejó un comentario.

Rodney T.
Clasificación:

They accommodated me very well even when I changed plans 2 times!!!!! Excellent service!!!!!

Marc J.
Clasificación:

Be nice for the employee to interact a little more be a little more professional they weren't bad but we can always do better

ANGELO W.
Clasificación:

Nothing everything was great

Brittany C.
Clasificación:

The truck was dirty bad the lights were on as if the car was messed up , I had to drive slow to maintain the truck , I wasn't able to bring it back due to me having to move last minute and I know how to drive so I wouldn't mess the truck up but the miles was way over mainly because I had to drive slow

Christophermatth S.
Clasificación:

El cliente no dejó un comentario.

Kevin C.
Clasificación:

El cliente no dejó un comentario.

Roy N.
Clasificación:

Customer service was excellent. Rented a vehicle carrier to trailer a vehicle to my daughter. Was planning a same day pickup & return, but wife & daughter changed the plans at the the last minute for an overnight stay. Uhaul had no problem switching reservation to a one-way with trailer drop off at daughters location. Personnel at pickup location, Detroit (7mi & Van Dyke) were really great to deal with.

Robert H.
Clasificación:

Have the equipment at the location I called and reserved

Gerald B.
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Would rate it a Five if I work there Staff very helpful Place very neat A Detroit Business to shop ✨

RANDY T.
Clasificación:

El cliente no dejó un comentario.

Yukeia H.
Clasificación:

The truck was nasty and it stink. I don't understand how the truck was so nasty and dirty especially doing this time when we have covid19 going around i would never recommend this place to anyone... Do Better...

Charles H.
Clasificación:

Pre reserved 26 ft truck got 15 ft Truck was beat up inside was filthy this truck had been loaded with tires and car parts and was all greasy and nasty inside the front cab had never been cleaned out or sanitize due to Covid you guys should be very upset with the truck I was rented and I was not offered any type of discount or anything of that nature Are usually rent from a different U-Haul location and I will never go back to the U-Haul location ever again and this is the most disappointing experience I've ever had over the last 30 years using U-Haul

Jason D.
Clasificación:

Make sure that the check engine light is not on, so I won't be thinking that something is going to happen to the equipment like getting stranded.

Shaniqua J.
Clasificación:

Customer service act as if they had no training in customer service. Just young people who didn't care and just doing the bare minimum. Their attitudes were horrible and non chalant

Oscar M.
Clasificación:

Employees there are always professional and friendly keep up the good work

April E.
Clasificación:

I'm not sure, I had a good experience

Alexndria R.
Clasificación:

El cliente no dejó un comentario.

Velaura S.
Clasificación:

El cliente no dejó un comentario.

Calvin W.
Clasificación:

The worst service ever, my truck was sent to another location, I was not supposed to be charged for mileage and I was, customer rep kept trying to convince me. I did not have an appointment at the 101/2 Gratiot in Roseville Mi, the truck that I finally was dirty and empty, an overall terrible experience, will I use U-Haul in the future NO

Gerald B.
Clasificación:

El cliente no dejó un comentario.

Sonnie D.
Clasificación:

Although I had to go farther than I wanted or need to to get this truck it was worth it. The ladies that worked that day and the lady the work with me were a pleasure. Thank you

Carlaamelia H.
Clasificación:

El cliente no dejó un comentario.

Patricia C.
Clasificación:

I'm blown away by this business!! Some of you reading this review may not understand this but anytime I get on the road I pray. So when I picked up the Uhaul I processed to walk around the truck and pray. Well as stopped at the back of the truck and the lady who manages the business saw me as I had my head bowed and asked if f I was alright and I told her yes and what was doing. Well she came over and provided comfort for me!! I just cried!! I was so overwhelmed by that! Not only was I in my truck fast which was clean and ready but she was just so caring about someone she didn't even know. Touched my heart for sure!!! Thanks again Uhaul for coming through!!

Zachary G.
Clasificación:

The pace of the staff was slow. No one was in any sort of hurry here. When we arrived, despite having a reservation, we were told that our trailer wasn't available here and that we'd have to call corporate. When we did, corporate sent us back inside because the staff here was wrong... our trailer was here. They also didn't really know how to get our trailer attached to our car and were no help in finding the right piece to connect the trailer lights to our foreign-make vehicle. Wouldn't recommend this location to others.

james j. | Overall Experience |
Clasificación:

Very professional environment.

Anita D. | First Impressions |
Clasificación:

The customer service there was very great the manager Devita was very helpful. The only thing I don’t like is that my unit is on the top floor and kind of hard for me . But other than that I will recommend on my friends to go to this location

Jason P.
Clasificación:

Great job and service, keep doing what you're doing.

Stanley S.
Clasificación:

Rude with bad Customer service

Ericka R.
Clasificación:

El cliente no dejó un comentario.

Jamarderell W.
Clasificación:

Sanitize interior surfaces

Constance E.
Clasificación:

Ladies present excellent customer service.

Sonja B.
Clasificación:

Train your staff or hire new ones.

Maya N.
Clasificación:

The latch that held the dolly was broken in my truck and the dolly came off and I was charged for it although I didn't use it. I didn't complain because had I checked the back of the truck before I left im sure they would have made note of it but this should be fixed so people aren't getting charged unnecessarily

Dangelo D.
Clasificación:

El cliente no dejó un comentario.

Eyal A.
Clasificación:

I have hired a 6”x12” trailer; during the day I had a flat tire on the trailer; there was no spare tire, so I had to call the Uhaul 800 number for service. All this procedure took a long time and waste of working hours and business. I am not sure why a spare tire is not provided, and at least explain about the roadside assistance service in advance

Darryl W.
Clasificación:

El cliente no dejó un comentario.

Dominick J.
Clasificación:

El cliente no dejó un comentario.

Nancy R.
Clasificación:

Nothing that I can see. The girl who took care of me was very pleasant, I liked her a lot. Very nice and understanding. I'd go there again and recommend them to my friends and relatives.

LERRLYN N.
Clasificación:

El cliente no dejó un comentario.

Raghib Z.
Clasificación:

El cliente no dejó un comentario.

Sherrie C.
Clasificación:

U-haul is my place to go always❤❤🙏🙏😷😷

Camille J.
Clasificación:

After explaining the issues, I didn't receive one apology, only a bill for the extended days.

Allen C.
Clasificación:

El cliente no dejó un comentario.

Damonica H.
Clasificación:

Worse uhaul experience ever

Sharon W.
Clasificación:

El cliente no dejó un comentario.

Deon H.
Clasificación:

Puddle of water was in the back, I did ask for a mop and I'll clean it to. What I did not notice was the mop and water/bucket that was given to me was old, the entire time I had to move I had time do it with a extremely foul odor. Even the worker who smelled it upon my return said that was ridiculous and I should have never been given that old mop and bucket. He was upset with UHaul and he works for the company.

Gerald B.
Clasificación:

El cliente no dejó un comentario.

Mose P.
Clasificación:

El cliente no dejó un comentario.

Beverly R.
Clasificación:

El cliente no dejó un comentario.

Brianaalexis R.
Clasificación:

They had a truck with miles that didn't match what was in their system. I showed proof of the mileage that I put on it And they at first wasn't trying to give me my money back because of their mistake when I returned the truck they said it was my fault that I didn't check the mileage Before I drove off the lot, and the mileage didn't match. They guy that was working there went in the truck first before we Drove off the lot checked the mileage and the gas which I assumed was all correct since he didn't say anything and he gave me a print out with the mileage on it. Come to find out the truck that they gave us was reported stolen and it wasn't suppose to be out on the street.. This experience taught me to double check everything and not go by their word I will never go to this location again. I will not recommend this location, very ghetto.

Martinez B.
Clasificación:

El cliente no dejó un comentario.

Whitney S.
Clasificación:

Check vehicles for maintenance issues. Clean the interiors. Make sure that renters know about all costs before letting them sign or pay anything.

Julius M.
Clasificación:

Customer service and friendliness needs improvement. Not very expressive or communicates.

Bruce C.
Clasificación:

Nothing at this time.

Hawa R.
Clasificación:

Maybe have working internet next time, or have a solution that doesn't completey delay the entire process. Thanks. The Uhaul was perfectly okay.

George C.
Clasificación:

No issue with 7 and Van Dyke who came to the rescue the whol team there receives high marks, my issue is with the original location (Car Now LLC of Madison Heights) which did not have my 10' truck available, and who didn't call or email that the truck wasn't going to be available. What kind of customer service is that!

Bria P.
Clasificación:

El cliente no dejó un comentario.

Rosetta B.
Clasificación:

The service was poor they weren't friendly and I'm made reservations and they put me down for the wrong size I ask for the 26 and got a 15 i was pissed a d not think i would be using you all again

Daniel W.
Clasificación:

El cliente no dejó un comentario.

kristen J.
Clasificación:

El cliente no dejó un comentario.

MYRONHAKIEEM J.
Clasificación:

Better customer service. Sanitize vehicles their is a pandemic happening. Thank you

Carmen R.
Clasificación:

I had one vehicle that I had to return because it was overheating. They tried to remedy it but it needed service. They should have never been directed to rent the vehicle without getting it serviced. It kept cutting off

Davinadaniela D.
Clasificación:

El cliente no dejó un comentario.

Carlosfitzgerald B.
Clasificación:

The gas gage was under 1/3 and when I put gas in it they never reimbursed me. I showed them pictures and told them about their mishap. I was 3 minutes down the road when I realized the amount of gas that was in the truck. They did nothing about it and wouldn't reimburse me. I do not see myself or my family or friends using your company again. You need to provide my gas fee back to me. Carlos F. Bryant

reconna M.
Clasificación:

Have the front counter staff be more polite and friendly.

Roderick P.
Clasificación:

Better customer service. Nothing was openly explained to you. If you never rented a u haul before. This place would not be a good first place to start. Getting full attention from the service people there is like,,,,begging for help. To many distractions,,,,not work related and the customer eats it. Poor poor service.

Montoya T.
Clasificación:

Clean the inside out sometimes

Marwan F.
Clasificación:

El cliente no dejó un comentario.

Tiarra M.
Clasificación:

They need new equipment pos system they system are very old & don't work along with the equipment vans are not safe

Michele S.
Clasificación:

Get auto mirrors, where you can adjust from the vehicle.

Gerald B.
Clasificación:

Staff very helpful😊

Warren L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Jerusha U. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

james W.
Clasificación:

Rude and not friendly or courteous at all!!!!!!

Giabram H.
Clasificación:

The uhaul truck was dirty, and had a bad odor. When I complained they stated that there would be repercussions for the employee . Instead of giving me another uhaul truck.

Allen C.
Clasificación:

El cliente no dejó un comentario.

Tia R.
Clasificación:

El cliente no dejó un comentario.

Sara V.
Clasificación:

El cliente no dejó un comentario.

Yolanda M.
Clasificación:

El cliente no dejó un comentario.

Amir K.
Clasificación:

Teach your employees how to respect the customer and communicate with them face-to-face both employees wait on me they were very rude and mean and disrespectful no hello no welcome no thank And NO have a nice day

Ian W.
Clasificación:

Provide better service. My contract indicated the truck was at 3/4 of a tank of gas. It was at 1/2. I noticed it in the parking lot and called inside and the wouldn't fix it. I was told to take a picture a submit online. The dolly was not in the truck. I had to go back and pick it up. And the person tried to charge me $100 more then what I received in my quote online.

Angelaruth S.
Clasificación:

El cliente no dejó un comentario.

Nicholas W.
Clasificación:

I was over charged for uhaul only had it 1 day and got charged for 2

Phillip B.
Clasificación:

El cliente no dejó un comentario.

John W. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Charles L. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

ariale g. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

christina b. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Mose P. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Deanna D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Sharlene B. | Online Move In |
Clasificación:

First off the online process was horrible when I arrived at the location which was 10 minutes before they're closing time I was rudely told they could do nothing for me in regards to me not being able to get in the building however an employee let me in and once I walk around to my unit it was not ready however I managed to get in to the unit and store my belongings came back the next morning only to be told that I could only come during store hours due to the card machine not working when I arrive on the second day I could swore I seen a bug not knowing exactly what kind of bug would appear to be a cockroach I immediately go to the office they came they picked up the bug but never told me what it was so now I'm in fear of my belongings being infested what kind of operation is this never in my life have I experienced such a unprofessional situation I will be contacting corporate

Gwendolyn L. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

Brenda W. | Overall Experience |
Clasificación:

Seen my issues with storage and moving out and was helped with the best offers U-Haul has

Jerusha U. | First Impressions |
Clasificación:

Customer Service is A-1. Friendly, helpful and with a smile.

METRA Y. | Overall Experience |
Clasificación:

None

charlet c. | Overall Experience |
Clasificación:

This staff is nice and understanding and they work with you

sonya l. | Overall Experience |
Clasificación:

Awesome

Davina B. | Overall Experience |
Clasificación:

The workers complained the whole time and never picked up the pace when they got a lobby full. The storage unit was infested with roaches which l brought one or two home😠😤.

Sherrie C. | Overall Experience |
Clasificación:

It would be nice to have a light inside the storage container. Just a thought. 😁

casandra e. | Overall Experience |
Clasificación:

When I rented the truck I requested a 15'. While I was in the office I was asked to take a larger truck but would only be charged the for the fifteen foot. That did not happen I was over charged.

ravon w. | First Impressions |
Clasificación:

Not enough staff. Chaotic.

chelesea f. | First Impressions |
Clasificación:

thank you

Ashia C. | Overall Experience |
Clasificación:

I have lived all over this country from Texas, Nevada, Arizona, Michigan and Maryland in all states I used Uhaul to pull my furniture and for storage. This was the worst experience I have ever had.

lena b. | Overall Experience |
Clasificación:

Everything was fine .

Ashia C. | Reservation |
Clasificación:

Very helpful, polite and friendly. Tommie and Terry is the best.

Dorrisa C. | Reservation |
Clasificación:

My overall experience was horrible from the beginning to the end starting from the customer service representative on the phone my reservation was totally screwed up and the company costed me milage.

craig a. | Overall Experience |
Clasificación:

good job

ricky r. | Overall Experience |
Clasificación:

Please keep up the great work that you do. I thank the Lord for you.😀😀😀

Earl D. | Overall Experience |
Clasificación:

Great

No se han enviado comentarios para esta ubicación.

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