Customer Reviews for U-Haul Moving & Storage at 65th St
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

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4809 W 65th St   Little Rock, AR 72209
(W Of I-30)

(501) 588-1702

Location Hours

Always Open On Your Smartphone

Services at this Location:

Contact Us

(501) 588-1702

4809 W 65th St
Little Rock, AR 72209
(W Of I-30)

Services at this Location:

Location Hours

Always Open On Your Smartphone

What is 24/7?

It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

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Rating:
5.0

Each time I rent, I am given top of the line service. I would not go anywhere else but the 65th location. Little Rock, Ar

BETTYE W. 
Rating:
4.0

Customer did not leave a comment.

viveca G. 
Rating:
5.0

Customer did not leave a comment.

Lawrence T. 
Rating:
3.0

Truck did have a odor to it when we picked it up. Other than that it was fine.

John C. 
Rating:
5.0

I'm always satisfied with this location. Shardae has an excellent staff. Her leadership shows and you can tell she has trained her staff to perfect and reflect on her knowledge about this Company! TK'S Moving Company, LLC

Lawrence T. 
Rating:
5.0

Top, Superior service every time I need a rental.

Bettye W. 
Rating:
5.0

Customer did not leave a comment.

MECHELL J. 
Rating:
5.0

This team is great! I was facing a relatively stressful move & they had me laughing as I left with the truck. Upon returning my rental they were awesome as well and overall took great care of me. They are professionals that gave great customer service. Thanks!

CRISTEN D. 
Rating:
3.0

your prices are too high and I only choose U-Haul because you were the only truck company I could get a truck from even though the other companies were less expensive. overall I did have a good experience with U-Haul.

john M. 
Rating:
5.0

Customer did not leave a comment.

michael S. 
Rating:
5.0

Great customer service!

Azhia D. 
Rating:
4.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

I think this rental was remarkable.

Debra J. 
Rating:
5.0

Customer did not leave a comment.

Ashiya T. 
Rating:
5.0

Customer did not leave a comment.

Billy S. 
Rating:
3.0

Customer did not leave a comment.

KRYSTE W. 
Rating:
5.0

Customer did not leave a comment.

Sara B. 
Rating:
1.0

I reserved a dolly but when I arrived the gentleman said it wasn't listed on my reservation and told me my only option was to buy a dolly or cancel the truck. He was not friendly or helpful.

Cortney W. 
Rating:
4.0

Customer did not leave a comment.

kryste W. 
Rating:
2.0

The first Uhaul I went was the one on Colonel Glenn two associates plotted to try and take my deposit. After waiting on the manager and having them roll the cameras back I made them give my money out of the trash can they hide it in and my money was returned. The ladies on 65th were unprofessional with a nonchalant demeanor.

Rhonda N. 
Rating:
5.0

It's Great as it is now.

GERALD W. 
Rating:
4.0

Customer did not leave a comment.

Stephen C. 
Rating:
5.0

I have gone for a couple of months and came back here to rent a truck. This remains one of the best locations I've exiperenced. Shardae is a great leader and her staff is awesome!

Lawrence T. 
Rating:
4.0

Customer did not leave a comment.

maketsha C. 
Rating:
4.0

Customer did not leave a comment.

Dena T. 
Rating:
5.0

Always a pleasure and the manager Sharde is a Doll..love her

Corey W. 
Rating:
3.0

I was charged for a dolly and we used our own. Emailed them letting them know and was our left in there. No response and I need a credit for the charge on the dolly.

mellissa C. 
Rating:
5.0

Nothing service people were great

marlene T. 
Rating:
5.0

They were great

Joshua B. 
Rating:
5.0

I am very pleased with my rental experience.

jerry M. 
Rating:
5.0

Brianna was very very helpful and courteous. She took her time in explaining the policy of renting the trucks. I rate her as excellent, job web done.

feleicia P. 
Rating:
3.0

Customer did not leave a comment.

justin C. 
Rating:
3.0

The first person I spoke to in customer/ sales dept was So rude, I files a complaint but no one has contacted me yet. I will never use HAul ever again.

STEPHANIE P. 
Rating:
5.0

Customer did not leave a comment.

chip A. 
Rating:
5.0

Customer did not leave a comment.

anthony W. 
Rating:
2.0

be more forgiving or more detailed about routs with pick-up and drop off miles included in miles calculated for a trip. offer a second choice after a customer sees size of vehicle and doesn't need that size weather it be to sm. or to lrg.,u could accommodate for the exchange (if available) . provide maps with routs based on your mile counter so no surprizes after we have returned equipment .

Natalie W. 
Rating:
5.0

Customer did not leave a comment.

Criag G. 
Rating:
5.0

Great team to work with.

CURTIS J. 
Rating:
5.0

I will use this location as my number one while here in little rock they were awesome to deal with and very customer friendly

Carol R. 
Rating:
5.0

Customer did not leave a comment.

Cynthia B. 
Rating:
4.0

Customer did not leave a comment.

NuToysha N. 
Rating:
5.0

Customer did not leave a comment.

Kyle R. 
Rating:
3.0

The agent I had didn't seem to ever know what he was doing & could use some customer service skills.

ANGELINA Z. 
Rating:
4.0

THE ASSOCIATE WAS EXTREMELY HELPFUL AND KNOWLEDGEABLE AND COURTEOUS AND RESPECTFUL I THINK HER NAME WAS ( BRIANNA )

Mike T. 
Rating:
5.0

No complaints. Fast & friendly service. Everything was as it should be. There was a mix up when I made the reservation online but they straightened it out. The truck I rented was in excellent condition (new). I would recommend to others.

Shenita C. 
Rating:
5.0

The people at the 65th store were the best the very best ,they were kind ,they knew what they were doing ,they were polite ,they kept the customer first if I ever need to rent again I will be going to the 65th street store

Micheal C. 
Rating:
5.0

Employees were very professional, thorough, quick and hard working especially the young lady that assisted us with the contract; name starts with a B.

Rolanda D. 
Rating:
4.0

Make sure the equipment is up-to-date

Rating:
5.0

Customer did not leave a comment.

Lawrence T. 
Rating:
5.0

Customer did not leave a comment.

Melvin H. 
Rating:
5.0

Great service!!!!!

Julie O. 
Rating:
5.0

Very nice and helpful

Lily B. 
Rating:
4.0

The location on 65th street in Little Rock is great. Nice, friendly staff. Trailer was as I expected. High marks. I also need to comment on the location at 7618 Kanis Rd, Little Rock, AR. This is where I originally called and made the initial reservation. I very explicitly indicated that I wanted to reserve the ramp trailer with the front wheel chock, since I was hauling a motorcycle. They assured me it would be available. When I checked in, I indicated again that I needed the trailer with the wheel chock to haul my motorcycle. They processed paperwork, took my money, and told me to pull around the building. The trailer they rented me DID NOT have the wheel chock. They had no excuse for doing this. Said the trailers with wheel chocks were for local rentals only. Why did they do this to me? Suddenly they became very quiet. The origina person who waited on me ingnored me. The gentlemen who finally helped me did the best he could to fix their mess and find me a trailer at another location. My experience at the Kanis Rd location was poor, and totally unacceptable. I hope these comments are not ignored and are brought to the location manager's attention. Very poor representation of U-Haul. Also, there needs to be a better reservation system that allow the wheel chock trailers to be very specifically reserved. Not a good experience. Unhappy customer. Sincerely, Miles Godbey

Miles G. 
Rating:
3.0

Customer did not leave a comment.

heather T. 
Rating:
5.0

Customer did not leave a comment.

Jacob S. 
Rating:
2.0

Hire professionally dressed, professionally speaking and courteous employees. Teach them that appearance, from head to toe, matters.

derrick F. 
Rating:
5.0

Great location!! Friendly staff

Lawrence T. 
Rating:
3.0

The two women running the desk were very nice and accommodating. They went the extra mile to help us with air in our tires.

William D. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

Lawrence T. 
Rating:
5.0

Lower mileage rates for customers who spend a lot of money with your company in a one month time frame.

Lawrence T. 
Rating:
5.0

Customer did not leave a comment.

Lawrence T. 
Rating:
4.0

Customer did not leave a comment.

Angela R. 
Rating:
5.0

Customer did not leave a comment.

Brian T. 
Rating:
5.0

I have visited this location for rentals a few times and absolutely love the staff there!

Elizabeth S. 
Rating:
5.0

Shards is the best. I've been in customer service for 24 years so I consider my self an expert. She is wonderful , pleasant friendly and knowledgeable. Give her a raise or at least a nice lunch.

Angelica B. 
Rating:
5.0

I don't think I've ever experienced that good of service anywhere and the two young ladies that were there were above excellent it was up Brianna Henderson and Sharda and I don't remember her last name I apologize both of those number one first-class employees rest assured they are doing their job

Johnny S. 
Rating:
4.0

Customer did not leave a comment.

Howard N. 
Rating:
5.0

Customer did not leave a comment.

Bryon J. 
Rating:
4.0

Was very satisfied with my experience, no necessary improvement needed.

Audrey R. 
Rating:
4.0

na

Thiamonn H. 
Rating:
5.0

WTG Breanna!!! Keep up the good work! Shardae the General Manager has trained you well.

Lawrence T. 
Rating:
4.0

Customer did not leave a comment.

carol W. 
Rating:
1.0

The employees were not friendly AT ALL. We were receiving very poor customer service and we asked to speak to a manager but it turns out that we had been talking to the manager the whole time. She was very lazy and did not try to improve the experience at all. I will not be using this location ever again. It was a terrible experience.

Natalie W. 
Rating:
5.0

Customer did not leave a comment.

Lawrence T. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL S. 
Rating:
5.0

Customer did not leave a comment.

LEON M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence T. 
Rating:
5.0

You guys have reall picked the right people. Customer service is always awesome! I will always use this location!

Lawrence T. 
Rating:
5.0

Awesome staff very helpful and friendly ,will use this location again

ricky P. 
Rating:
5.0

Customer did not leave a comment.

atlena N. 
Rating:
5.0

Awesome team! The GM totally rocks! Because of her, I do my business Uhaul at her location. She is my logistics go to person.

CURTIS J. 
Rating:
2.0

The double booking caused me to make multiple trips to the location for them to correct their issue. Luckily, I'm very understanding although it was a big inconvenience.

Brejuana W. 
Rating:
4.0

The agent was friendly, knowledgable, and helpful. She seems like a great employee.

ALANA R. 
Rating:
4.0

Customer did not leave a comment.

patrick E. 
Rating:
3.0

The manager was very rude when I called 2 hours before my return time to let her know I would be 1 hour late. She proceeded to tell me that I would be charged an additional 29.99, then I told her that I was told to let them know if I would be late, she continued to get smart and rude. I returned the truck a whole 45 minutes late and she charged me an additional 29.99 and 7.99 for the dolly, which I thought was super ridiculous! She was very inconsiderate and I will never use uhaul again. She was very unprofessional and rude.

Joceylyn W. 
Rating:
4.0

THE POLICY OF CHARGING A CUSTOMER FOR 2 DAYS OF RENTAL WHEN HE HAD YOUR EQUIPMENT FOR LESS THAN 6 HOURS IS DUMB I WOULD NOT HAVE HAD AN ISSUE WITH A ONE DAY CHARGE

Roscoe D. 
Rating:
5.0

Customer did not leave a comment.

Lisa D. 
Rating:
5.0

Customer did not leave a comment.

chris A. 
Rating:
5.0

Customer did not leave a comment.

melanie S. 
Rating:
5.0

Customer did not leave a comment.

edward H. 
Rating:
3.0

Customer did not leave a comment.

JAIME D. 
Rating:
5.0

Customer did not leave a comment.

regina L. 
Rating:
5.0

The serius radio is to expensive.

jaime D. 
Rating:
1.0

when the 1st truck that I rented broke down and I called this location the lady had me on speaker phone and guess she thought I had hung up and she was talking to the other person that works there commented that I was a mother fucker that can't drive

Jason F. 
Rating:
5.0

Customer did not leave a comment.

Constance B. 
Rating:
1.0

I was sent to two different locations in search of the trailer that was guaranteed to be there.

NICOLE E. 
Rating:
5.0

Customer did not leave a comment.

JESSICA D. 
Rating:
5.0

she is very friendly and helpful

Ida H. 
Rating:
5.0

Customer did not leave a comment.

Troy K. 
No reviews have been submitted for this location.

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