Comentarios de los clientes para U-Haul Moving & Storage at 65th St & Geyer Springs

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul Moving & Storage at 65th St & Geyer Springs

Clasificación general:

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Chrisdon D.
Clasificación:

The truck reservation was not ready at the appointed time. When I asked for the $50 guarantee, I was told if I got the guarantee, my reservation would be cancelled. Your website says: “Your reservation is guaranteed or we will give you $50 Should U-Haul, through its own fault fail to meet time, place and equipment size, a $50 "Reservation Guarantee" will be paid and U-Haul will still attempt to fill the reservation”. (Copied from U-Haul website). The rude clerk gave me a choice: $50 guarantee and my reservation cancelled or no $50 guarantee and get a larger truck at the same price. So I ended up with a larger truck at the same price but no $50 guarantee! Sounds like false advertising to me.

MARK F.
Clasificación:

Great customer service, good equipment, and nice rates

Linda R.
Clasificación:

The ramp wouldn't pull down. My son had to load the truck the hard way. Also, I ordered a dolly and after unloading at his destination I realized we didn't get one. I hope he wasn't charged for it. Otherwise we ha e enjoy our experiences with your business.

Dale C.
Clasificación:

The gentleman who assisted me was great and very helpful

shawanda R.
Clasificación:

I received excellent service!

JUAN B.
Clasificación:

great service and real helpfull lady

VERNAL S.
Clasificación:

I was in and out within 20mins and the return was faster than that. I was thinking about buying a trailer now I plan just rent one only when I need it

DARRELL J.
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Very easy and convenient process. We were in and out in no time.

LAKENYA W.
Clasificación:

El cliente no dejó un comentario.

Chasity O. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

RORY M.
Clasificación:

El cliente no dejó un comentario.

JENNIFER W.
Clasificación:

I ended up at the Geyer Springs location because the Kanis Road location failed me. I wasn't sent a review request for Kanis Road, so I'm providing it here. I booked a pickup truck and the website assured me it was guaranteed to be there, but when I arrived, no pickup trucks were available. No one from that location bothered to call me to tell me my reserved truck was not on-site, to save me a trip. Nor did they pre-arrange with the Geyer Springs located to have a truck brought to Kanis Road. After several minutes, I was told that if I want a pickup truck, I would need to go to the Geyer Springs location. When I asked how I would be compensated for this inconvenience and violation of the guarantee, the salesperson (Chris) let me know that my deposit would be refunded to me in full. As if I would expect to pay a deposit for a truck I didn't rent from their location. UHaul, you need better customer service when it comes to your "guarantees."

Libby P. | Overall Experience |
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Staff was friendly and helpful, and I didn’t have to worry about my things, because my storage unit was safe and secure!

BARRY G.
Clasificación:

We had to go to multiple locations because the truck that we had reserved was not working. Instead of trying to make up for the mishap, the lady at geyer springs was not very helpful, wasn't willing to enhance my experience, not very friendly. She gave the minimum effort necessary to complete the transaction. I have always used uhaul and the truck did very well. The gentleman at Jonesboro was friendly and very helpful. But I was very dissatisfied with my experience trying to get the truck from Little Rock. She should have given me free moving rugs. She should have helped me out since what was promised to me wasn't delivered and I had to drive across town to find another truck

DEWAYNE J.
Clasificación:

Satisfied

LESTER M.
Clasificación:

Offer drinks and popcorn , seriously I had a great experience.

ROBERT H.
Clasificación:

El cliente no dejó un comentario.

Jasmine M. | Overall Experience |
Clasificación:

They charged me to open lock but I still had to cut it anf they didn't give my money back thats bad business

PHILIP T.
Clasificación:

El cliente no dejó un comentario.

Sandy R.
Clasificación:

NA

BETTYE W.
Clasificación:

As always, I appreciate the service from U-Haul on 65th location.

Cassie J.
Clasificación:

El cliente no dejó un comentario.

Lavon A.
Clasificación:

The tires on the transport need to be replace with newer ones.

ashley l. | First Impressions |
Clasificación:

The lady was very rude and had a attitude when I walk in

Rhianna A. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

ALEXANDER B.
Clasificación:

El cliente no dejó un comentario.

ROY K.
Clasificación:

El cliente no dejó un comentario.

DENITA W.
Clasificación:

El cliente no dejó un comentario.

Herman D. | Overall Experience |
Clasificación:

El cliente no dejó un comentario.

MARIO H.
Clasificación:

Hire Friendly People.

BETTYE W.
Clasificación:

As always, the 65th location is top notched!

Donald J.
Clasificación:

Did not have the van I reserved but they accommodated me with another vehicle.

Jeffery B. | First Impressions |
Clasificación:

The sales clerk was great. He did a great job on providing me with a storage room, thanks U-HAUL!!!!!!

tricia M.
Clasificación:

Prompt check-in when I returned the vehicle

Michael P.
Clasificación:

El cliente no dejó un comentario.

Henrietta S. | Overall Experience |
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Staff was fantastic and very helpful.

Edward S.
Clasificación:

The could be a increase in staff. I do realize that the COVID-19 has cause a problem for everyone. However the location needs someone to check in equipment and someone to check out customers. Outside of the young lady did a great job being by herself.

Hevelyn A.
Clasificación:

El cliente no dejó un comentario.

Vernon D.
Clasificación:

N/A

JERRY H.
Clasificación:

This online atuff is not for everybody. Some people do have the phome ability to take pictures if license and check vehicle back in. I think you need to rethink some of your changes especially charging a person if cannot login your app.

David T.
Clasificación:

Was kept out until 4am because of a faulty vehicle. Had to be towed all the way to our intended destination. Roadside assistance that came out was rude

donald L.
Clasificación:

El cliente no dejó un comentario.

CYNTHIA O.
Clasificación:

El cliente no dejó un comentario.

Betty W.
Clasificación:

The customer service was off the chain.

CHARLES E.
Clasificación:

El cliente no dejó un comentario.

Danielle L.
Clasificación:

Remember to clean the inside of the truck as well. Also if someone have a truck on reserve it should be ready when they get there.

sidney R.
Clasificación:

Good service and fast check in and drop off

Guy G.
Clasificación:

El cliente no dejó un comentario.

MICHAEL J.
Clasificación:

Excellent customer service. Equipment clean and in perfect running condition.

Brian H.
Clasificación:

Very good experience

Kimberly B.
Clasificación:

El cliente no dejó un comentario.

DARREN W.
Clasificación:

Nothing. Everything was good!

Denita W.
Clasificación:

El cliente no dejó un comentario.

Patricia E.
Clasificación:

Great customer service, EASY TO RENT AND THE ATTENDANT TOOK CARE OF ME UPON RETURN. WOULD USE THIS SITE AGAIN, EVEN THOUGH COL GLENN LOCATION IS CLOSER TO MY HOME.

Edward S.
Clasificación:

El cliente no dejó un comentario.

Bailey A.
Clasificación:

Very nice employee. Vehicle could've been sprayed or wiped with Lysol. During COVID-19 times it's not acceptable to watch one person get up then hand me the keys and shuffle me in the same vehicle. But overall very great location

RHONDA M.
Clasificación:

El cliente no dejó un comentario.

Scott F.
Clasificación:

El cliente no dejó un comentario.

KENDALL B.
Clasificación:

El cliente no dejó un comentario.

George B.
Clasificación:

Only problem we encountered was no blankets despite reserving them. Otherwise, excellent help and courteous staff.

Danielle L.
Clasificación:

Better quality trucks. Wouldn't recommend driving the truck on the highway unless you're okay driving 50 mph. But it got the job done! Thank you ☺️

LAWRENCE T.
Clasificación:

El cliente no dejó un comentario.

LORENZA J.
Clasificación:

El cliente no dejó un comentario.

VIVECA G.
Clasificación:

Very satisfied!!!!

LINDA M.
Clasificación:

El cliente no dejó un comentario.

Denita W.
Clasificación:

The customer service was prompt and impeccable! Lady on the phone Friday was excellent! Pick up and return were super quick and easy! My uhaul location from now on!!!

Sobhi H.
Clasificación:

El cliente no dejó un comentario.

WILLIAM S.
Clasificación:

El cliente no dejó un comentario.

MATTHEW P.
Clasificación:

Gas reading was wrong on the truck and the tires were low on air. When I went back in to tell them no one was in the store. I had to wait 10 mins for the associate to come out of the bathroom to air up the tires. I was treated more as an inconvenience than a customer. I will never return to this location

LATOYA H.
Clasificación:

El cliente no dejó un comentario.

MARK D.
Clasificación:

Just wish my pre-reservation to get a trailer hitch installed along with the rental had not been “lost in the system”- Everything else was great !!!!

Gloria M. | First Impressions |
Clasificación:

El cliente no dejó un comentario.

Dwayne B.
Clasificación:

El cliente no dejó un comentario.

heather S.
Clasificación:

Great customer service! Thank you!

Lawrence T.
Clasificación:

El cliente no dejó un comentario.

DEBORAH R.
Clasificación:

The online check-in to return the trailer doesn't allow Android phones with the latest Android OS to check-in. We had to drop the trailer, go home and get a different smartphone, and come back Sunday night to finish the drop-off and take photos in order to turn in the trailer after hours.

CHERIE T.
Clasificación:

You do it baby!!!

ODESSA L.
Clasificación:

The service was excellent the agent was professional ,courteous and very knowledgeable

Deljuana H. | Overall Experience |
Clasificación:

MS. Sharde and her staff are amazing. They where always able to help. I would definitely use them again.

Cheryl H.
Clasificación:

The young lady was very professional, however the truck was the worst I have ever rented. Dirty, air condition did not work, the driver's door handle was not on the door so window could not be rolled down and truck kept trying to jump out of gear. I was worried the entire time it would break down. Very disappointing and I rent UHauls all the time.

Venita F.
Clasificación:

Truck was old, damaged and a warning light was on that said, "low rear tires." I even went to an air machine to put air in the tires, to no avail, because a regular machine doesn't have enough air pressure for a U-Haul truck. The whole rental weekend, I was in fear of a breakdown. :-(

Andrea H. | Overall Experience |
Clasificación:

Just awesome. The manager is so amazing and helpful

Clifford W.
Clasificación:

This isn't applicable to the staff at the location where I dropped the truck off, but using the website to do the contactless drop off was a huge pain. I had to reload the page and start over several times, retake pictures, etc. It was very annoying.

Latracy B.
Clasificación:

Friendly and nice customer service

Brianna D.
Clasificación:

Too long of a wait

Yukari J.
Clasificación:

El cliente no dejó un comentario.

Elijah J.
Clasificación:

The young lady Shardae was very helpful from beginning to end.

Tiffany B.
Clasificación:

El cliente no dejó un comentario.

Bryant T.
Clasificación:

Hell no I wouldn't recommend uhaul to anyone. I rented a car dolly on 04/29/20, extended my rental for 24 hours . I was told the dolly was to be returned on 04/30/20 no later than 4pm. I returned the dolly on 04/30/20 between 2:30-3:00. I get a charge on my card for an additional $116.50 . I called and was told I didnt return my equipment until 05/02/20 at 2:57. I was no where near uhaul today and I want my fucking money! Someone's not doing their damn job and should be fired when you playing with people money.

Gaylon C.
Clasificación:

El cliente no dejó un comentario.

les A.
Clasificación:

Phenomenal

Ida H.
Clasificación:

continue every thing yall are doin i love doin bussiness at this location

mark G.
Clasificación:

Great customer service!

Amanda S.
Clasificación:

El cliente no dejó un comentario.

Caroline M.
Clasificación:

El cliente no dejó un comentario.

William G.
Clasificación:

Keep that Lady working for you. The very best customer service I've ever had in my life.

Elizabeth C. | Online Move In |
Clasificación:

El cliente no dejó un comentario.

Carmen M.
Clasificación:

Great service.

Rufus B.
Clasificación:

El cliente no dejó un comentario.

Reginald D.
Clasificación:

Everyone had a good attitude I came in close to closing guy never complained lady extended my rental on that Monday was super patient with older couple ahead of me and took care of me fast and friendly I saw different ppl each time I went and everybody was friendly and helpful

Darlene K.
Clasificación:

Keep the young woman who was on the job yesterday, March 31 2020. She deserves a raise next time the company addresses that topic. She worked quickly with attention to detail at each step and had prepped the truck and ‘dolly' for me. She always smiled at pick up time and drop off. So great to work with!

James B.
Clasificación:

El cliente no dejó un comentario.

Kisa M.
Clasificación:

Desk employee was very nice and willing to help.

Lawrence T.
Clasificación:

Awesome staff!

Tiffany O.
Clasificación:

El cliente no dejó un comentario.

mack P.
Clasificación:

El cliente no dejó un comentario.

Timothy M.
Clasificación:

We did have a turn signal that quit working. But the trailer worked well for us.

Ronnie W.
Clasificación:

El cliente no dejó un comentario.

Leadry H.
Clasificación:

El cliente no dejó un comentario.

Kenneth H.
Clasificación:

El cliente no dejó un comentario.

Darrell B.
Clasificación:

El cliente no dejó un comentario.

Michael S.
Clasificación:

El cliente no dejó un comentario.

Dandrea J. | First Impressions |
Clasificación:

Charde was exceptional. She made sure I had everything I needed. She explained to me the sizes of the trucks & storages. She answered all questions I had & was very professional.

Lawrence T. | Overall Experience |
Clasificación:

No comments at this time!

Carlita M. | First Impressions |
Clasificación:

N/A

JO A L. | Overall Experience |
Clasificación:

I really appreciate the staff at this location. All were very accommodating and sensitive to my needs.

Tamara M. | Overall Experience |
Clasificación:

Great customer services

David C. | Overall Experience |
Clasificación:

Good units and friendly staff! Couldn't ask for more.

Natasha P. | Overall Experience |
Clasificación:

Store manager at this location was very unprofessional and rude and called my peoples out there name

Tamara M. | First Impressions |
Clasificación:

The GM was very polite and nice. I will give yall an A plus

Rosa P. | Overall Experience |
Clasificación:

Did a great job taking care of my things

Lawrence T. | First Impressions |
Clasificación:

This location is still rated #1 is my book and I visit a lot of branches! Thank you Briana for doing an excellent job!

Trakenya D. | First Impressions |
Clasificación:

Nice, personal, and expeditiously responsive in our time of need. We are very thankful for the availability of this store and kindness of its staff.

Sabrina P. | First Impressions |
Clasificación:

Very friendly staff. I will Recommend your store on Geyer springs and 65th. Thanks and god bless

karen l. | First Impressions |
Clasificación:

I was told two different things from the call center and store rep. When I called I was told I could rent the truck for 24 hours and when I went in the told me I would be charged a extra day

portia w. | First Impressions |
Clasificación:

She was very helpful, seeing as this my first time ever needing a storage unit. She was able to help me with all my many questions. From a truck reservation down to pick a lock for my storage unit.

evelyn j. | First Impressions |
Clasificación:

Very Good Service

lisa l. | Overall Experience |
Clasificación:

Great customer service

Pamela P. | First Impressions |
Clasificación:

Everyone was great! Seamless and well organized!

lisa l. | First Impressions |
Clasificación:

Great customer service

Almanda G. | Overall Experience |
Clasificación:

Everyone were friendly and very professional. I have no complaints.

Tina U. | Reservation |
Clasificación:

Excellent service,the people in this Store were great,nice, and helpful, they were concerned and very good at what they do. I recommend this U-Haul to anyone looking for great service,good work.

Shana L. | Overall Experience |
Clasificación:

Thanks for being such an awesome storage if I ever need you again I'll be back

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