Customer Reviews for U-Haul Moving & Storage at 64 East

5,503 comentarios

4720 New Bern Ave   Raleigh, NC 27610
(Diagonally across from Super Wal-Mart)

(919) 212-0323

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(919) 212-0323

4720 New Bern Ave
Raleigh, NC 27610
(Diagonally across from Super Wal-Mart)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Aaron W. 
Clasificación:
5.0

I have used this company so many times and I have experienced good people and excellent service...thanks again for your service ❤ Peace

ISAAC M. 
Clasificación:
5.0

N/A, good experience.

HAROD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trista B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY H. 
Clasificación:
5.0

Sierra was a wonderful help

ADAM W. 
Clasificación:
1.0

The location on New Bern Ave in Raleigh, NC I will not be using ever again. My husband got to the place for the rental at 7a and did not receive a truck until after 8:30a. The time of 8:30a was after he had to wait and nobody showed up. So, he called the customer service number and had to switch his reservations for a different truck. This is the first time I had an issue and still can't believe we were charged a large amount after waiting over an hour and a half for help and getting badgered about the gas not being at the same amount it was when we picked up the truck.

Kristopher S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN G. 
Clasificación:
4.0

El cliente no dejó un comentario.

TAMIKA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Derrick A. 
Clasificación:
5.0

I have made a new friend and his name is Dallas..well mannered and respectful to me and my needs as a customer...I give them 5Stars for having a clean and peaceful place to visit as a customer it a satisfying feeling to experience such nice people...Thank you again..R. Peace...satisfied customer...stay safe...

RUBY P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JEREMIE M. 
Clasificación:
4.0

I returned the truck after the location had closed.

Doris B. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANGELA A. 
Clasificación:
5.0

Everything went very smoothly.

KEVIN R. 
Clasificación:
5.0

Muy bien todo en este lugar

Jesus G.  |  Overall Experience 
Clasificación:
5.0

Very positive experience. Friendly and efficient

CHRISTOPHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

AMOS K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joshua J. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES A. 
Clasificación:
5.0

Great staff at this location, everyone was courteous and very helpful. They deserve recognition for that!!! T. Bullock Satisfied customer!

THOMAS B. 
Clasificación:
2.0

Customer service was not good on the return.

EMMANUEL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

REGINA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DERRICK P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT R. 
Clasificación:
5.0

Make sure the gas tank is full. I received it with 13/16 and returned it with a full tank anyway. No charge of course but no credit either. Windows could have been wiped down, inside and out. No big deal. I didn't bother to clean them either. Over all staff and manager are the bomb and extremely courteous and polite both times I rented. Yes I tell everyone how great it was as well.

Daniel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TYRONE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIE W. 
Clasificación:
5.0

Service was great. The two ladies assisting, Ammie and another whose name I did not get,, kept the line moving and efficient. Hooked the trailer, photographed, and had me on my way. The only suggestion that I would have is to get the ladies some PPE. It was freezing outside and having to grab all that cold metal on the trailers and chains was rough , but they both did it with no obvious complaints. I was one of 4 people picking up a trailer at the time in the cold and sprinkling rain.

HAROD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Katrina K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

CHARLES C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENNIFER S. 
Clasificación:
5.0

The staff was excellent picking up and returning trailer!!!!

LASHONDA T. 
Clasificación:
1.0

The reps at the location lost the key to our truck and we had to wait an hour to receive them. The key drop box wasn't visible and hard to find.

LOGAN G. 
Clasificación:
5.0

Fantastic service! Daniel was attentive and so helpful when I came back for a lock and then was there in the morning when returning the truck. Personable and great customer service! Thank you! Easy in and out!

POLLY W. 
Clasificación:
1.0

Found dead mice & dropping everywhere in the unit. Many valuable items were destroyed & had to throw away…staff was notified same day & witnessed it…claim was filed with Uhaul insurance & Insurance did not cover for my loss. Manager did stat that they've had this problem & didn't send a notice so I'm very disappointed & will NEVER use this company again.

Lynn O.  |  Overall Experience 
Clasificación:
5.0

Arica was very helpful.

BRIANA I. 
Clasificación:
1.0

El cliente no dejó un comentario.

KYISHA G. 
Clasificación:
5.0

You are on Time ☝

AKEEM W. 
Clasificación:
5.0

The young man who received the vehicle was excellent, friendly and made me feel as though everything was handled and indeed it was!! See ya next move!!

EARL S. 
Clasificación:
5.0

Courteous and friendly staff!

MICHAEL W. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICKIE W. 
Clasificación:
4.0

Allie was great at the counter! Very knowledgeable, helpful and professional. Would rate location higher but app pick up did not work.

SHAYNE R. 
Clasificación:
5.0

Very easy. No issues. Very nice customer service.

SHANEQUA B. 
Clasificación:
5.0

Fine people who smoke in rental vehicles. No big deal, but they really need to respect the rules set in your contact. Gracias

ROBERT M. 
Clasificación:
3.0

El cliente no dejó un comentario.

ITANIA L. 
Clasificación:
5.0

Nothing now

KEVIN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN P. 
Clasificación:
1.0

Get people that are friendly , consistent, competent ,courteous and drug free! The lady with the orange hair and ear ring beside her eye was very rude , confrontational and snappy !

LATOSHA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Trista B.  |  First Impressions 
Clasificación:
5.0

Excellent customer service.

CAMILLE J. 
Clasificación:
5.0

Nothing here - the young lady who checked us in was very friendly and helpful in the drop-off.

JOHN O. 
Clasificación:
5.0

I would recommend the vehicles be kept in better maintenance for each vehicle on the lot.

CHRISTOPHER M. 
Clasificación:
5.0

Nothing you got a great team in this location. Gracias

DAVID M. 
Clasificación:
1.0

Boxes were stack higher than the cash register which was at the back of the room. An invitation to a robbery with no one being to see in from the outside. Clerks were very uninformed. Never Again.

GERALD G. 
Clasificación:
5.0

Staff was nice and friendly . Good short survey !

Michael S. 
Clasificación:
5.0

Allie was very helpful and courteous. She provided great customer service.

TIMOTHY M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JESSICA B. 
Clasificación:
5.0

Well maintained facility and staff was always pleasant especially recently.

Michael D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

ANGELINE B. 
Clasificación:
3.0

The van I had was terrible it was beat up on the outside & smelled like marijuana on the inside I guess no cleaning is done even in the pandemic, there was no hand sanitizer & no soap in the rest room

SHANIQUA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Logan G. 
Clasificación:
5.0

I would love to share my experience! I had best experience with customer service and with truck. Everything was very easy and quick. I went to get truck for a rent for few hours and Jonathan was very polite and helpful in every process. I would definitely go back in future at this location.

SHRADDHA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN S. 
Clasificación:
5.0

I have rented from U Haul for the past fifty years and this location is without a doubt the best I have ever encountered . All of the staff were fantastic and were able to trouble shoot a problem with my car that prevented the turn signal from working properly on the trailer. Next time I need a trailer in Raleigh, I will make it a point to drive to this location. Happy Thanksgiving to all the staff.

BRUCE A. 
Clasificación:
3.0

The over all friendliest of the staff is good; however the men's restroom was FILTHY. My most disappointing experience was being pulled over by the police because the tag was in the window. I have not heard from anyone as of Nov 22, 2021 at 3 34 pm. I called customer service while I was being detained.

HASKELL T. 
Clasificación:
3.0

El cliente no dejó un comentario.

LOGAN T. 
Clasificación:
5.0

All people work there are amazing and friendly, very welcome and help u with everything.

JOAO V. 
Clasificación:
5.0

Very Streamlined and efficient process.

ROBERT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMIE F. 
Clasificación:
4.0

Everything was good at check out - the only concern my husband had was he had to request a dolly because there wasn't one already on the truck.

KEVIN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
4.0

The staff were very professional.

PETER N. 
Clasificación:
5.0

My only concern is the long hold on the phone to get help.

CLIVE H.  |  First Impressions 
Clasificación:
5.0

Execcelny customer service from Daniel!

LUCERO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilfredo M. 
Clasificación:
1.0

They overcharge for mileage and gas that was not used..mileage when received was not what they stated it was and I returned it with gas and they still managed to say it was not enough in order for me to pay for more..and the manager added in fees after the truck was returned and finalized…she was very unprofessional and rude .I will not be returning to this location!!!!

KEISHA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
5.0

I have used Uhaul locations in Sunset Beach, Burlington, and Raleigh. Each store found the right equipment for my need. I will be a customer again as I continue to have furniture to move around. Only the invoice is hard to read “small print” but I have old eyes.

JOSEPH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLAKE M. 
Clasificación:
1.0

I hope this review does not affect the employees of the 4720 new Bern ave locations but I was very upset and disappointed in U-Haul as a whole. We get to the 3001 capital Blvd location where we got confirmation the truck would be and it was NOT there, the employee there was very rude and told us we had gotten a confirmation and we just didn't see it WE DID NOT GET ANY CONFIRMATION THE TRUCK WAS MOVED AT 5AM THE DAY OF SCHEDULED PICKUP. And then the location was another couple of miles further away from where we needed which just ended up costing us more money. I'm very upset and hope something is done to avoid this miscommunication in the future. Gracias

WILLIAM F. 
Clasificación:
4.0

I made my reservation online and "checked off" the features and "extras" I wanted in my transaction. When my wife picked up the trailer she was offered, and sold, insurance for an additional charge.....even though I had previously declined all additional expenses in multiple steps of making the reservation. This just seems like an unnecessary business practice to me. The reservation was made on the Uhaul website and the transaction should not have been changed, altered, or added to afterward. The trailer was just what we needed and everyone we had contact with was courteous and professional. It was a very good experienc!

TAMRA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN K. 
Clasificación:
5.0

Paid for a hand truck, but wasn't told to pick it up on the way out. The clerk was very apologetic and removed the charge.

Eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen P. 
Clasificación:
5.0

Everything was great and the associate Arica Shaw was very helpful with all my concerns

TIMEEKA B. 
Clasificación:
5.0

N/C

HAROD D. 
Clasificación:
4.0

Fast service and friendly staff

WAYNE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMETRICE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILL G. 
Clasificación:
3.0

No comment on this location

Sherry P. 
Clasificación:
1.0

My experience picking up the truck utilizing remote check in was the worst experience I have ever endured. I honestly felt as though there were racial discriminatory undertones during the ordeal. I was asked to take several photos of my id multiple times and every time I cooperated I was asked to submit a new image holding my ID over and over again. Then I was asked to give an alternative contact to verify my identity. When I spoke with the person you all called they said they were asked “If Desjonne would bring the truck back in time” not if I was who I claimed to be. I was also on hold for over 40 minutes while texting one of the reps and never got anyone on the phone. I will not be recommending your company to anyone. I will be paying movers like two guys and a truck before I ever spend my money at uhaul or recommend your services to anyone I know. It's a shame what I had to deal with in the middle of the night by myself in a neighborhood that I was not comfortable nor familiar with.

Desjonne D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDY M. 
Clasificación:
5.0

Y'all did me a real solid after the Garner location royally screwed me. Got stellar service from Uriel during pickup. Thanks Uriel! The return was a breeze too. Thanks so much!

THOMAS S. 
Clasificación:
5.0

I wanted to give a shout out to the manager -- Cynthia maybe? I wish I had gotten her full name. I misread the contract and took a van out of town. She was kind, understanding, and offered me plenty of options. I was ready to be treated pretty shabbily since I really was going to cause her some difficulty, but I appreciated that she treated me with respect.

JENNIFERSAUNDERS H. 
Clasificación:
5.0

The Customer service yesterday was the best experience I have had with U Haul and I have used U Haul many times.

AMY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mervin T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK S. 
Clasificación:
4.0

My original reservation was at a different location, which did not have the trailer that I reserved. I was forced to try another location and ended up at this location. The young man who helped me was very professional as was the young man who checked me back in. I do not like the telephone reservation system.

RAYMOND L. 
Clasificación:
3.0

When I came in no one greeted me or said anything as if I'm not a custom I felt like that was rude, after I returned the uhaul the representative that I spoke with gave me inaccurate information several times because she stated she was new and read the receipt wrong, I had to repeatedly ask for a supervisor and she advised me they were going to tell me the same thing although she advise me that she read the receipt wrong initially after that I no longer want to speak with her, and I never got a chance to speak to a supervisor she stated they would call me back but I never received a call

JASMINE J. 
Clasificación:
5.0

Jonathan and Daniel were very helpful and made a stressful situation quite pleasant. I commend them for their service and support and will make this location my favored Uhaul location. Many thanks guys for the excellent service.!

Janice R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Krystal H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sameika P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris H.  |  First Impressions 
Clasificación:
5.0

The loading/unloading door is broken have to use main door to access my unit

Terrance H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Desiron Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lorenzo S.  |  First Impressions 
Clasificación:
4.0

Raina was extremely helpful and attentive. She was knowledgeable and made our move in experience easier.

Laura M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

Servicios adicionales en esta ubicación

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    Suministros de mudanza

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    Enganches para remolque

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    Propano

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