Customer Reviews for U-Haul Moving & Storage at 64 East

5,439 comentarios

4720 New Bern Ave   Raleigh, NC 27610
(Diagonally across from Super Wal-Mart)

(919) 212-0323

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(919) 212-0323

4720 New Bern Ave
Raleigh, NC 27610
(Diagonally across from Super Wal-Mart)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Logan G. 
Clasificación:
5.0

I would love to share my experience! I had best experience with customer service and with truck. Everything was very easy and quick. I went to get truck for a rent for few hours and Jonathan was very polite and helpful in every process. I would definitely go back in future at this location.

SHRADDHA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

TIMOTHY O. 
Clasificación:
5.0

El cliente no dejó un comentario.

RYAN S. 
Clasificación:
5.0

I have rented from U Haul for the past fifty years and this location is without a doubt the best I have ever encountered . All of the staff were fantastic and were able to trouble shoot a problem with my car that prevented the turn signal from working properly on the trailer. Next time I need a trailer in Raleigh, I will make it a point to drive to this location. Happy Thanksgiving to all the staff.

BRUCE A. 
Clasificación:
3.0

The over all friendliest of the staff is good; however the men's restroom was FILTHY. My most disappointing experience was being pulled over by the police because the tag was in the window. I have not heard from anyone as of Nov 22, 2021 at 3 34 pm. I called customer service while I was being detained.

HASKELL T. 
Clasificación:
3.0

El cliente no dejó un comentario.

LOGAN T. 
Clasificación:
5.0

All people work there are amazing and friendly, very welcome and help u with everything.

JOAO V. 
Clasificación:
5.0

Very Streamlined and efficient process.

ROBERT J. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMMIE F. 
Clasificación:
4.0

Everything was good at check out - the only concern my husband had was he had to request a dolly because there wasn't one already on the truck.

KEVIN C. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIEL N. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL K. 
Clasificación:
4.0

The staff were very professional.

PETER N. 
Clasificación:
5.0

My only concern is the long hold on the phone to get help.

CLIVE H.  |  First Impressions 
Clasificación:
5.0

Execcelny customer service from Daniel!

LUCERO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Wilfredo M. 
Clasificación:
1.0

They overcharge for mileage and gas that was not used..mileage when received was not what they stated it was and I returned it with gas and they still managed to say it was not enough in order for me to pay for more..and the manager added in fees after the truck was returned and finalized…she was very unprofessional and rude .I will not be returning to this location!!!!

KEISHA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D. 
Clasificación:
5.0

I have used Uhaul locations in Sunset Beach, Burlington, and Raleigh. Each store found the right equipment for my need. I will be a customer again as I continue to have furniture to move around. Only the invoice is hard to read “small print” but I have old eyes.

JOSEPH L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BLAKE M. 
Clasificación:
1.0

I hope this review does not affect the employees of the 4720 new Bern ave locations but I was very upset and disappointed in U-Haul as a whole. We get to the 3001 capital Blvd location where we got confirmation the truck would be and it was NOT there, the employee there was very rude and told us we had gotten a confirmation and we just didn't see it WE DID NOT GET ANY CONFIRMATION THE TRUCK WAS MOVED AT 5AM THE DAY OF SCHEDULED PICKUP. And then the location was another couple of miles further away from where we needed which just ended up costing us more money. I'm very upset and hope something is done to avoid this miscommunication in the future. Gracias

WILLIAM F. 
Clasificación:
4.0

I made my reservation online and "checked off" the features and "extras" I wanted in my transaction. When my wife picked up the trailer she was offered, and sold, insurance for an additional charge.....even though I had previously declined all additional expenses in multiple steps of making the reservation. This just seems like an unnecessary business practice to me. The reservation was made on the Uhaul website and the transaction should not have been changed, altered, or added to afterward. The trailer was just what we needed and everyone we had contact with was courteous and professional. It was a very good experienc!

TAMRA P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN K. 
Clasificación:
5.0

Paid for a hand truck, but wasn't told to pick it up on the way out. The clerk was very apologetic and removed the charge.

Eric S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephen P. 
Clasificación:
5.0

Everything was great and the associate Arica Shaw was very helpful with all my concerns

TIMEEKA B. 
Clasificación:
5.0

N/C

HAROD D. 
Clasificación:
4.0

Fast service and friendly staff

WAYNE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

DEMETRICE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILL G. 
Clasificación:
3.0

No comment on this location

Sherry P. 
Clasificación:
1.0

My experience picking up the truck utilizing remote check in was the worst experience I have ever endured. I honestly felt as though there were racial discriminatory undertones during the ordeal. I was asked to take several photos of my id multiple times and every time I cooperated I was asked to submit a new image holding my ID over and over again. Then I was asked to give an alternative contact to verify my identity. When I spoke with the person you all called they said they were asked “If Desjonne would bring the truck back in time” not if I was who I claimed to be. I was also on hold for over 40 minutes while texting one of the reps and never got anyone on the phone. I will not be recommending your company to anyone. I will be paying movers like two guys and a truck before I ever spend my money at uhaul or recommend your services to anyone I know. It's a shame what I had to deal with in the middle of the night by myself in a neighborhood that I was not comfortable nor familiar with.

Desjonne D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDY M. 
Clasificación:
5.0

Y'all did me a real solid after the Garner location royally screwed me. Got stellar service from Uriel during pickup. Thanks Uriel! The return was a breeze too. Thanks so much!

THOMAS S. 
Clasificación:
5.0

I wanted to give a shout out to the manager -- Cynthia maybe? I wish I had gotten her full name. I misread the contract and took a van out of town. She was kind, understanding, and offered me plenty of options. I was ready to be treated pretty shabbily since I really was going to cause her some difficulty, but I appreciated that she treated me with respect.

JENNIFERSAUNDERS H. 
Clasificación:
5.0

The Customer service yesterday was the best experience I have had with U Haul and I have used U Haul many times.

AMY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mervin T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK S. 
Clasificación:
4.0

My original reservation was at a different location, which did not have the trailer that I reserved. I was forced to try another location and ended up at this location. The young man who helped me was very professional as was the young man who checked me back in. I do not like the telephone reservation system.

RAYMOND L. 
Clasificación:
3.0

When I came in no one greeted me or said anything as if I'm not a custom I felt like that was rude, after I returned the uhaul the representative that I spoke with gave me inaccurate information several times because she stated she was new and read the receipt wrong, I had to repeatedly ask for a supervisor and she advised me they were going to tell me the same thing although she advise me that she read the receipt wrong initially after that I no longer want to speak with her, and I never got a chance to speak to a supervisor she stated they would call me back but I never received a call

JASMINE J. 
Clasificación:
5.0

Jonathan and Daniel were very helpful and made a stressful situation quite pleasant. I commend them for their service and support and will make this location my favored Uhaul location. Many thanks guys for the excellent service.!

Janice R. 
Clasificación:
1.0

El cliente no dejó un comentario.

LEON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERLAIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

Thanks for all your help, attention and support.

JOSE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

HEIDI S. 
Clasificación:
5.0

Daniel, who assisted me in my trailer rental was very helpful and knowledgeable. He was very professional and overall I would recommend him to anyone who's looking to rent from Uhal. I was truly satisfied an would rent again from this location.

DERON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

HEATHER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tyler H.  |  Overall Experience 
Clasificación:
5.0

Great experience

DEBINEE D. 
Clasificación:
5.0

All went well. Fast and easy. Folks were professional.

GILBERT B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frank F. 
Clasificación:
5.0

No improvements needed, the experience from everyone was excellent and we were very pleased with the products provided… outstanding!

ERIK J. 
Clasificación:
5.0

Very nice customer service, very reasonable price. Thank You.

LYNDA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

James K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krystal H.  |  First Impressions 
Clasificación:
5.0

The customer service in my pickup location & as well my drop off location was TOP NOTCH !!!

JOHN M. 
Clasificación:
5.0

Super nice staff and knowledgeable. I'm always treated really nice , the store is clean and well stocked..

GLESTESA F. 
Clasificación:
5.0

Staff very friendly though new at work.

Isaac A. 
Clasificación:
5.0

No suggestions at this time.

WILLIE A. 
Clasificación:
5.0

Daniel Whitehurst had amazing customer service.

ANDRE K. 
Clasificación:
5.0

Quickest in and out time ever! Dallas Davis should be commended.

MICHAEL W. 
Clasificación:
2.0

Cost of renting the 10” truck I was told 39, turned out to be 80 dollars and I barely used it in mileage

JESSICA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SCOTTY T. 
Clasificación:
5.0

Was my storage for 5 years and I still glade to the staff for help me out all time appreciate Arika for that and all the persons if I need it this Service for sure I come back and refer to any one thanks a lot

JOSE C.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

KENNETH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Frederick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maxine G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAMELA D. 
Clasificación:
5.0

Everyone was very pleasant and every professional. Very pleased with my serves , and I will surely recommend this facility to my family and friends. Thank you for having excellent customer services.

SHARON G. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA L. 
Clasificación:
5.0

You all are doing a great job

GREGORY H. 
Clasificación:
5.0

I like every single staff member I met here. They were all energetic and very helpful. I've rented two trailers this past week and everything went very well. The text and email notifications for reservation and invoicing is extremely nice. Only thing I would suggest is motorcycle trailer sticker that clearly indicate which ball sizes work with each hitch. I found out that the older screw-down type trailers can be adjusted for 1 7/8” and 2”dia hitch balls. The newer quick release style trailer is designed only for 2”dia hitch ball. Adding this to the “text” reservation confirmation would be awesome. That way the Renter can set up their truck before arriving. Plus, the Renter can verify the trailer receiver is proper size for their ball as well. Ultimately, it's the responsibility of the Driver to ensure the trailer is attached properly. Thanks!!

DAVID H. 
Clasificación:
4.0

Whoever had the Uhaul prior had grease on the floor. It is now on my couch and other items. It was so slippery that I nearly fell several times. I attempted to wipe it out but was not successful.

Barbara S. 
Clasificación:
5.0

El cliente no dejó un comentario.

NEIL S. 
Clasificación:
5.0

El cliente no dejó un comentario.

DA'NAI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DA'NAI B. 
Clasificación:
5.0

El cliente no dejó un comentario.

IFEOMA U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey R. 
Clasificación:
1.0

Truck was covered in animal hair. My wife is allergic and she couldn't sit in the cab. Soda was covering the floor and cup holders. This was by far the worst U-Haul experience.

Brian L. 
Clasificación:
5.0

Have a manager on site to help customers that could assist customers with issues or mishaps with trucks. I have no been able to get anyone on the phone.

Tressia A. 
Clasificación:
4.0

Only reason I didn't give an excellent review is because I added a dolly to my reservation and when I got there they didn't have one.

NAOMI L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Melody G. 
Clasificación:
5.0

Quick and easy rental and return. Friendly staff and excellent price!

GLESTESA F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H. 
Clasificación:
2.0

Inside staff was friendly and efficient. Outside staff that hooked up the trailer was good. Upon return inside again was good but the young man who handled the return outside was absolutely awful. His name was John. His attitude was horrible. Turned what would have been a good overall experience into one lost customer as I will likely rent elsewhere next time.

John J. 
Clasificación:
5.0

The guy I worked with was friendly, competent, timely and thorough. I arrived to return before they were scheduled to open. He arrived early and took care of my return so I didn't have to wait. It was the easiest rental I have ever had from uhaul. This was a second location as the first didn't showed the trailer available but it wasn't on the lot. Uhaul directed me to this location so I could get the trailer I was gauranteed. I'm glad they did.

MARTIN M. 
Clasificación:
5.0

Staff was very courteous and helpful!

KEITH R. 
Clasificación:
4.0

El cliente no dejó un comentario.

GREGORY S. 
Clasificación:
2.0

Open facility at published time. The person responsible for opening (Uriel Soto Ramos)didn't arrive until 7:25. He did not apologize for the delay but instead went into the facility to bring up the computer system. Then he unlocked the door. BETTER CUSTOM SERVICE MUCH NEEDED!

MICHAEL W. 
Clasificación:
5.0

John's customer service was outstanding! Professional and courteous :)

TAD B. 
Clasificación:
4.0

The staff was very helpful. The sales person was so nice to put the ball in for my husband.

MICHAEL D. 
Clasificación:
3.0

Male clerk was not wearing a mask. He sneezed/coughed in his hand. He did not use hand sanitizer or wash his hands. Then he printed a document and handed me the document with the hand he just sneezed/coughed in.

MACHELE S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Andrea H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WAYNE R. 
Clasificación:
5.0

The associate was extremely helpful and knowledgeable. The equipment was clean and met all expectations.

DREW D. 
Clasificación:
5.0

Excellent rental experience. Employees were very friendly and professional, even hooked up and unhooked the trailer for me. The trailer in like new condition and worked perfectly for my needs.

BRIAN S. 
Clasificación:
2.0

You can inform them they will be charged $1.19 a gallon if they go over their estimated mileage. You can also have your employees be more helpful when they are still there and someone returns with their rental and they just closed and you ask for help. I am sure I won't ever recommend UHaul or use UHaul in the future. Gracias.

RICHARDM W. 
Clasificación:
5.0

3700 New Bern Ave was a disgrace, this location saved me!!

JOHN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robyn H. 
Clasificación:
5.0

Drop off was quick and easy. The lady was very friendly and helpful.

RICHARD J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cassandra M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sameika P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Chris H.  |  First Impressions 
Clasificación:
5.0

The loading/unloading door is broken have to use main door to access my unit

Terrance H.  |  First Impressions 
Clasificación:
4.0

It could be that I just don't know but I just don't understand why there are dollies but you can't get them up the stairs. You also have to fight to get the dolly over the step at the door. It's hard.

April D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kimberly B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Samantha R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Desiron Y.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Johnny M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

JUAN G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Lorenzo S.  |  First Impressions 
Clasificación:
4.0

Raina was extremely helpful and attentive. She was knowledgeable and made our move in experience easier.

Laura M.  |  First Impressions 
No se han enviado comentarios para esta ubicación.

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