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John R.Customer Reviews for U-Haul Moving & Storage at 64 East
Testimonials From Recent Customers
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Nothing - super easy!
Taggert W.Great staff very helpful and professional
Jerry K.Young African American male was very professional. I think he will go a long way in life.
Sharon G.Need more workers at this location to prevent long lines. Some time I wait for an hour in line to get help. Time is very valuable to be on just a line waiting. Thanks for all your services. All good after all.
JORGE C.Just keep doing what you are doing, it is good location for me. I noticed the updates on the rentals I like that.
CLARENCE G.I actually dropped my truck off a night before the due date and I left the key. When I woke up the next day they had charged me for an extra day and more gas. I called and had to work through with the sales person but that was not a good experience.
Carmen T.Get more employees! 1.5 hour waiting in line was ridiculous. This put my plans with my movers all behind schedule. This was all because the online registration failed miserably. As an IT Director, I would be embarrassed to release this app to production. The checking in of the truck was much smoother.
James P.Was not communicated that the estimated time I gave to use the rental would be used to determine what time I should return the unit. I was surprised to learn that apon my departure that I was expected back before a certain time because it was promised to another customer later that day.
Bradley S.I drove 6 miles,a not to Smart gentleman receiving the return charges me $9 because he claims the gas was MORE THAN 7/8 .I'm arguing with them and they all agree the tank wasn't full.(my contract says so) So I keep on asking what's more than 7/8 it's 8/8 meaning full tank and you agree it wasn't full.and I drove 6 miles why are you charging me $9 for gas.on a truck that's rated 20 miles a gallon? Like nothing was making sense.then he refunded the money after arguing
FRANCISANYOKORIT M.The online check in was a little long
Alison T.Nice people
Athel D.The employees there were so nice and did way more than the bare minimum for me. Easy process, quick and literally the most friendly customer service out there!!
Natasha S.There was only 1 person available at the time of our reservation for both delivery and drop off. Although he was working hard and was pleasant, he was unable to keep up. It took 1.5 hours to get our rental and 1 hour to return our rental. This was the worst experience we have ever had with U-Haul.
Deborah S.Vehicle was a very nice van and drove very well. But the lower exterior and tires was dirty and muddy possibly from prior renter.
RANSOM W.The staff is always friendly and professional.
Michelle C.Very helpful staff.
Stephanie C.the refunding the money that's put on hold more faster.
RICO R.The van was clean and the service was great!
Michelle C.Great experience from start to finish!
RANSOM W.The staff and service they provide is outstanding.
Pedro J.Cockroaches found in the bed of this truck. I rented this truck on a Saturday for the following Saturday and on Friday around 5:00 pm was notified by uhaul my pick up location on Saturday would be 64 miles away!!! Gas is 4.39 a gallon. I told them that was unacceptable and ended up changing my reservation to Monday. Had to rearrange the loaders schedule too. Big headache. I recommend moving during the week if possible to avoid Uhaul sending you MILES out of your way to pick up your truck.
Teresa B.This location has problems with opening up on time. The sign states open at 7:00 AM. That means they should be ready to receive the first customer at 7:00 AM and not 7:12 AM.
Michael W.The gentlemen working was very rude and impatient with me as a first time customer. I couldn't check in through the app because my order wasn't processed in store. When he realized I couldn't check in, he rushed to put the keys in the lockbox, and when I was finally approved through the app, I open the drop box and the wrong keys were inside. When I approached the door, knocking, he looked at me and shook his head no. I understand the store was closed at this point but it was storming, I already paid and reserved my truck and just wanted to leave. He didn't add my dolly to my truck, I had no tarp or ropes or anything. It was a disaster. I spent over an hour trying to pick up my truck.
Taylor B.if you give a customer full thank gas and the customer also return it same way
Wondu H.I am not happy because the 15 foot truck wasn't available that I reserved. I took a ten footer and had to make two trips which jacked the milage rate significantly over what I expected to pay. There was only one poor soul working the counter when I picked up with four groups waiting to be helped. He kept his composure but poor choice of management. I would appreciate a kick back of $50 for this.
David E.I'm pleased with the customer service I received from uhaul on Newbern avenue. And will use them again.
Shakisha W.Customer service was excellent. The two gentlemen we worked with had a challenge on their hands as someone managed to take the wrong truck and leave me without one, but they got it worked out for a few hours later.
Joshua B.The whole cab smelled like someone had chainsmoked in there.
Hunter H.I went into the store, and the employee told me he had no vans for rental for Friday or Saturday but he could reserve me one at another location. I said I rather pick it up from here because I live near by. I go home and reserve a van online at the same location. I picked it up 2 hours after leaving the store. That was a bit disturbing to me. The van was great, I did get stuck in after work traffic, which I would not have been in if the employee would have processed me at that time. I would recommend this location but only when you reserved the equipment online.
Kenneth B.Everyone at the location were very helpful.
John B.The dollys that I had reserved for my pick-up were not available when I was picking up the equipment. That's disappointing and bad business
Harry G.Well organized location. They did a good job.
Jeff K.The 26 ft. Truck shuck all while I drive it. The customer service was good and polite.
Debra S.After the Chapel Hill location did not have our reserved truck, we were sent 40 minutes out of our way to this location. Awful customer service at the original location! Justin at this location did provide better customer service but to lose 90 minutes of precious time and the inconvenience to the movers was very stressful. With three colleges ending the school year, UHaul should have been better prepared! Did not receive any notifications of the pick up location changing - not cool U-Haul. Appreciate Justin's customer service and attempt to correct this error.
Kevin H.Staff was very courteous, knowledgeable, and professional.
George W.Red alert. Please read everything. I don't know what to say, but this is my worst experience in my life and hope no body face that kind in future due to U HUAL staff careless working strategy. I called Uhual regarding stolen trailer January 13th 2022 with all my house hold stuff approximately $15,000.00 stuff in it, which was my 14 years hard earn money, this location recovered empty trailer from Furniture parking lot on Jan.18th 2022. I got email on May 2nd,2022 regarding payment due, I got text msg on my phone on May 6th,22 at 7:33 P.M. regarding payment due. 109 days after from they found trailer, they send me text msg for payment, 105 days after they called police department that they recover it. When I called to know why you sent me bill after 109 days from someone stole it, they don't have answer, I called Police department at 10:20 P.M. than I know that they found on Jan. 18th. Nobody have time or brain that they have to call who rented it, and send bill for that trailer for 4 day late return and cleaning fees, while it was reported by myself stolen on Jan.13th. I was unknown about it until 109 days. No one can imagine my & my wife situation for those time period, when you lost all stuff. I would like to know why it was not informed either me or Police officer until 105 days from when they have trailer with them. And what you can do for me for that ? I will wait for well-known biggest companies response except apology. I hope if they manage this kind serious stuff and not only looking for money where you make it. Hope they improve customer service. I apologies if I wrote too much but this is the fact.
rajnishkumar P.The entire process was extremely painful. I'm so disappointed with U-Haul. I have never had such a horrible business transaction in my life. I don't normally post negative reviews. On the phone 2-1/2 hours the night before pickup. The pickup was reserved for mobile early service. All of that was a failure. Equipment that I reserved a week in advance was not available. Extremely disappointing experience.
Keith H.Reservation was mysteriously canceled.
Wendle B.Jonathan Mills was fantastic and provided an excellent customer service experience. He took the time to show me a few things too about hitch ratings for my own knowledge. He's really great and I hope y'all let him know that.
Caprice M.Very friendly staff, helped me with all my questions!
Janique J.Was given a truck that immediately had problems with engine light over heating.
Amber B.This is a busy location and not staffed appropriately. I waited 30 minutes in line with a confirmed online check-in. General Manager said it wasn't showing completed in their system even though check in showed completed. Typically only 1 person was assisting people. People with and without reservations had to wait in the same line. I would suggest having 2 people assisting at the counter and separate it out by those with reservations and those without reservations.
Tami L.This location always charges more than original quote and sends a receipt so small I can not see additional charges
Charmaine P.This location is good I've used them several times now but this uhaul that I drove recently was really old and creaky, the inside was really dirty, the window couldn't go down because it sounded like I was going to break, the engine would not accelerate properly (misfiring) and the alignment was off by quite a bit. I would recommend servicing or retiring this truck at this point. I won't lie it was a little scary driving this thing will literally all of my belongings over 50 miles one way. Otherwise, great customer service and staff and they got me taken care of.
JERRY H.I've rented a number of times. This place is great! Will use them again.
Bruce R.Great service
Calvin J.Open the doors according to published hours.
Michael W.I paid for moving pads, but there weren't any in the truck when I picked up.
Christopher D.I told the guy that the tires on the trailer were not up to road worthyness, this thing never should have left the lot in that condition.
Matt M.I felt like an MVP using the pre-authorized rental system...the 'at counter' line was long!
Zef S.The procedure went so smooth.
Abed D.Trying to get someone on the phone was the only hiccup I had. I kept talking to the customer service line who didn't know what the associates had told us previously.
Kimberly H.The staff member who handled my checkout was having difficulty wi tr h the computer system. The delay to print my receipt took more than 15 minutes.
Arlene B.Jonathan was very helpful and easy going when we rented the truck. He was very pleasant to talk to. The truck return after hours needs some work. The site took forever to accept my photos and it took some time to get through all of the steps.
lorena S.Second time in a month I had made reservations. First time they did not have my trailer. Second time I had to wait while they found my truck key, and my appliance dolly was not available. Excuse was supply change. If there was an issue and you KNOW you don't have my equipment, then call me ahead of time and let me know so I can make other arrangements!
CHRISTINE D.Great customer service.
Charlotte W.Keep the same energy at this location
BRYANT W.Check and make sure its clean on the inside to my standards so that I don't have to clean it myself. Other than cleaning, it drove & handled great for a truck and excellent gas mileage.
Nina R.It appears that most renter like early in am so if could ,when having staff available would be great, thanks
DWIGHT H.Wait time at pickup was unacceptable
Daniel P.Vehicle was not located where supposed to be during pickup, which delayed pickup. Dolly requested was not in vehicle.
Kristy L.Other than I know most U-Hauls and every business out there is short-handed which does add to waiting sometimes. However, I have rented from you three times in the past 6 months and all three experiences were smooth transactions.
Kathleen B.My initial rental location (2 miles from my home) was moved to a location 20 minutes away. Reserved a pack of moving pads along with the truck rental. New location did not have any moving pads. Truck jerked and bounced the entire time. Will not be renting from Uhaul again.
Sharon H.Unit was far smaller than I thought (my own fault) but they charge entirely too much for the size and it's very inconvenient to get to the unit.
Brianna W. | Overall ExperienceThe storage was not the size what was suggest. I end up having to get two storage.
Natreace B. | First ImpressionsAlways a pleasure.The manager John was is so helpful and the staff is friendly, too. My storage is updated and safely stored in this clean, efficient facility for years.
CORRINE G. | First ImpressionsMuy bien todo en este lugar
Jesus G. | Overall ExperienceFound dead mice & dropping everywhere in the unit. Many valuable items were destroyed & had to throw away…staff was notified same day & witnessed it…claim was filed with Uhaul insurance & Insurance did not cover for my loss. Manager did stat that they've had this problem & didn't send a notice so I'm very disappointed & will NEVER use this company again.
Lynn O. | Overall ExperienceWell maintained facility and staff was always pleasant especially recently.
Michael D. | Overall ExperienceMy only concern is the long hold on the phone to get help.
CLIVE H. | First ImpressionsWas my storage for 5 years and I still glade to the staff for help me out all time appreciate Arika for that and all the persons if I need it this Service for sure I come back and refer to any one thanks a lot
JOSE C. | Overall ExperienceI had this storage for two years and there were never ANY problems. the staff was always friendly and ready to help!!
Wendy H. | Overall ExperienceI would rate this U-Haul facility above-average. I believe that the outside near my storage could have been cleaner. There was too much trash around the outside near the back unit 4720.
PATRICIA M. | Overall ExperienceThe loading/unloading door is broken have to use main door to access my unit
Terrance H. | First ImpressionsIt could be that I just don't know but I just don't understand why there are dollies but you can't get them up the stairs. You also have to fight to get the dolly over the step at the door. It's hard.
April D. | First ImpressionsEvery one was very good to me and family thank so much for your kindness Kim Black
Kim B. | Overall ExperienceExcellent Customer service, very friendly and understanding to your needs, with gentle tips on what product would serve you well, that was very helpful.
Elizabeth M. | First ImpressionsI’ve been dealing with this company for years and I’ve always been satisfied with the services they provide.
JACKLYNN P. | Overall ExperienceVery high price for the space but I always refer to uhaul when it comes to moving thanks U Haul the space was free for 1 month on a special so it definitely was a blessing
BRIAN J. | Overall ExperienceU-Haul Customer Service is still the moving and storage champion!
gregory h. | Overall ExperienceThe code did not work. I could not assess the inside storage after hours on the first night. I will go to the office to get it figured out. Other than that, the staff was very friendly and professional.
Lisa N. | First ImpressionsOver all the experience was great.
EVELYN M. | Overall ExperienceBueno
Johnnie W. | First ImpressionsI didn't get her name, but the young lady behind the desk - and she has been there on previous times I've used this facility in the past year and a bit longer - is a remarkable person to handle so many customers and maintain her cool and professionalism. She is AWESOME ! give that woman a raise ! Everybody at this facility has been wonderful when I've used them to move (July 2019) or for storage (April 2020 to now).
KAREN C. | Overall ExperienceVery professional
bryon w. | First ImpressionsThe facility was not "temperature controlled" as advertised. I was forced to find other accommodations to store my belongings as the U-Haul unit was much too hot. This issue lingered on for 3 weeks and I had no choice but to move my belongings to another storage facility.
Steve P. | Overall ExperienceCourtney was very helpful and friendly!!!!
Rochelle T. | First ImpressionsRaina was extremely helpful and attentive. She was knowledgeable and made our move in experience easier.
Laura M. | First ImpressionsThe cost of the space was quite a bit higher than what I could get a slightly larger space for at a different storage facility for considerably less.
Randall M. | Overall ExperienceWonderful
Urhura I. | First ImpressionsVery friendly and accommodating staff.
Dorothy S. | Overall ExperienceWe had a great experience. Would recommend you to any of our family and friends.
Steven G. | Overall ExperienceVery professional, kind, informative, and helpful!
Ethel C. | First ImpressionsI called U-Haul on New Bern Ave yesterday and spoke to a sales rep about renting a10x15x10 space. We never received a confirmation, and when I called back I was told there was no reservation!!
hope m. | First ImpressionsGreat location and team.
michel f. | Overall ExperienceArrived at facility with a loaded truck to find my rented unit LOCKED! There was no after hours number to reach anyone. This resulted in money lost from gas, hired movers, apt contract violation, n wa
anitra b. | First ImpressionsContract should allow for partial refund if the move-out occurs before the end of the current monthly period. I paid an entire month's rent and used the unit only three days into the current period.
Stephen D. | Overall ExperienceI was able to move in and move out same month and had access to the facilityou after hours.
Joanna H. | Overall ExperienceExcellent service.
betty p. | Overall ExperienceExcellent, efficient, friendly!!
Janet H. | Overall ExperienceMy glass for my dining room table was broken and it was alot of dirt and sand over and in my boxes
JAMES P. | Overall ExperienceThe customer service was great.
TINA S. | First ImpressionsNo problems!
Marcia D. | Overall ExperienceI am very happy with the service I received here.
Qing F. | Overall ExperienceThe staff was rude and unhelpful. To call them liars wouldnt be a stretch. They nickle and dime the customers and are not honest about what your getting for the price. Reconsider your business plan...
Lisa F. | Overall ExperienceOutstanding performance and service
james m. | Overall ExperienceMaybe some more lighting for the storage units behind the store. That would be helpful
Sharelle M. | Overall Experienceeasy access abs friendly staff
Gretchen S. | Overall ExperienceGreat job
THOMAS F. | Overall ExperienceOverall my experience with u haul was great. They really came through for me, and I am very appreciative of them. I would recommend friends and family to do business with them.
NOTOSHIA W. | Overall ExperienceGreat storage site..wonderful enployees!
BARBRA B. | Overall ExperienceOffice staff=very nice. My neg. experience = HQ vs. local. it took 2 phone calls + driving to location to be recognized as "out". :( Facility tiny. Couldn't leave b/c blocked drive when truck loaded.
Michele C. | Overall ExperienceThe team provided excellent customer service, even while short staffed. Will recommend!
Gretchen S. | ReservaciónPeople where freindly and location was great. Gracias
melvin p. | Overall ExperienceUHAUL services were excellent in in three WR- GA, SA-TX, and Knightdale, NC.
Don P. | Overall ExperienceAll good
larry b. | Overall Experience