Customer Reviews for U-Haul Moving & Storage at 47th Ave and Hwy 99
24/7 Rentals  |  U-Haul Truck Share 24/7© Location

277 comentarios

6414 44th St   Sacramento, CA 95823

(916) 392-7867

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(916) 392-7867

6414 44th St
Sacramento, CA 95823

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Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
1.0

My storage unit was broken into in November, 2021. The manager st the time, Michelle, would not let me see the security footage or release it to the police when asked. Michelle was rude, nonchalant and didn't take any responsibility as a manager should. She wouldn't return my phone calls or questions. She refused to get me a new unit because I didn't feel safe there. Absolutely disgusted with how she handled or didn't handle the situation. New manager came, Brittany Peralta, and was more helpful and professional. But paperwork was never updated. Michelle's contact information is still on all paperwork. Customer service is poor when calling in or going into office. Seems like all employees are reluctant to want to help. They don't know how to answer questions, they don't know how to explain billing, or any of the procedures. I've wasted a ton of time trying to communicate with this place. Seriously unorganized and messy. The owner and manager were unwilling to speak to me on the phone to resolve a payment issue and give me access to my unit. Left me dealing with a new employee that couldn't help me. Even after paying, I had to wait until the manager was in to gain access....24 hours later. Completely unacceptable! I have worked in customer service my whole career, never dealt with this many issues. I have moved out of my init because of it. I'm fed up, not worth the headache and i can't trust my belongings are safe. This place needs a complete overhaul.

Lauren T.  |  Overall Experience 
Clasificación:
3.0

Office is understaffed. Long wait. No place for handicapped person to sit while waiting. Unit was locked when I arrived with truck and helper to move in. Had to call and wait again for someone to come and remove lock.

Donna S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kiara P.  |  Overall Experience 
Clasificación:
5.0

Employees are very nice an helpful

william j.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert S.  |  Online Move In 
Clasificación:
4.0

Luis was very helpful.

la tonya s.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Dori Ann F.  |  First Impressions 
Clasificación:
4.0

Great office help. Very friendly and eager to please.

Heidi S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Kelly D.  |  First Impressions 
Clasificación:
1.0

I made an online reservation to move in a 6x5x8. When I arrived and moved in a dresser that was 6" it did not fit. I called the local managing store on 44th and did not receive any help on getting the issue fixed. I had to leave and find a storage unit a few blocks away with no assistance from the team.

Ben B.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

Marlette Z.  |  Overall Experience 
Clasificación:
5.0

Only problem I had was resolved in 15 minutes

Tamara M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Mellissa O.  |  Overall Experience 
Clasificación:
5.0

Was very impressed with the help I received. Price is good. Receive good service. Could not Have been no better. Was excellent service.

Gladys S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

ERIC s.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Maybeth C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rafael B.  |  Overall Experience 
Clasificación:
5.0

Great service

ADRIANA H.  |  First Impressions 
Clasificación:
3.0

You raise the rent wasn't notified

Gary B.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

Shaunte H.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Shaunte H.  |  First Impressions 
Clasificación:
5.0

great vibe from the company!!!!…

Darann S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jleesa L.  |  First Impressions 
Clasificación:
5.0

This location had knowledgable, helpful and friendly service

Adrian S.  |  First Impressions 
Clasificación:
4.0

So far all is well

Jason V.  |  Online Move In 
Clasificación:
4.0

i was pleased with the staff and place of storage

Richard K.  |  Overall Experience 
Clasificación:
5.0

Fast easy no problems at all

Amber V.  |  Online Move In 
Clasificación:
5.0

It was a difficult day but the staff work diligent and knowledgeable and engaging to know that I was being cared by the best of the best. I could not be more satisfied with the choice to go with your company. Thank you, Ron Cummings

Ronald C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Amy T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Lonitha S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anne D.  |  Online Move In 
Clasificación:
4.0

I want to say. U-Haul was a great experience for me. At that location on 47th and Stockton. Your employees were super great! Thank you for doing business with me!

Thomas H.  |  Overall Experience 
Clasificación:
4.0

Storage was good. I put a sticky mouse trap and poison. Caught one but had no problem since I had no food. Rented for four years and the price was good. Raised the price once. Customer service was good. I moved out because I moved out of town and found a cheaper and bigger storage facility in my new city.

Phil C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Lee F.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Ysabel G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Clareese F.  |  Overall Experience 
Clasificación:
4.0

I wanted to take advantage of the free month but it seems like the request didn’t go through.

Vickie D.  |  Online Move In 
Clasificación:
5.0

My experience at uhaul was a pleasant visit the staff was very kind and helpful with explaining all of the rules and regulations.

Sparkle J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Glen B.  |  First Impressions 
Clasificación:
1.0

Absolutely a horrible experience. After loosing my Mother in Law in December to her Husband kilking her,all our pictures of her and items left to us where in this unit. Arrangements were made with Monica to pay 300$ and empty the unit. I called to inform them my wife had covid and waa given extra time to make a payment. Upon speaking to an employee at the local office which i have the entire conversation recorded he gave me permission to pay in full by Sunday. An email was recieved Tues saying my unit was sold. Im hurt im disgusted and i feel your company betrayed me and lied to me and because of that items were lost that i can never replace not even if i had a million dollars.

Toby P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ivan L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Paulette H.  |  Overall Experience 
Clasificación:
5.0

Monique was very nice, and presented different options.

Chenee W.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Marjorie M.  |  Online Move In 
Clasificación:
1.0

I don't want to comment, because I was raised to practice, if you don't have ANYTHING nice to say, then don't say nothing at all! Do better!

matthew w.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Toni D.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

Muhammad A.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Kandria B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jerry S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Julia M.  |  First Impressions 
Clasificación:
4.0

Good people for sure.

Ulysses P.  |  First Impressions 
Clasificación:
5.0

Enjoyed doing business with U-haul,you made it for me thanks 😊

Johnny C.  |  Overall Experience 
Clasificación:
4.0

Attention to service was top-notch! Only con was the wait time.

Brent W.  |  Overall Experience 
Clasificación:
5.0

To whom this may concern: It is a pleasure to report that Betty Hay and her entire team have been nothing less that superb during the last seven years I have had the privilege in utilizing the services of Betty's U-Haul Sacramento West-side store. Betty and her team have and continue to perform in a highly professional manner in all their dealings and have shown the utmost courtesy and accommodation with regards to all my storage needs. Betty and her team have brought great credit upon themselves, Team U-Haul and they reflect the high degree of standards and customer satisfaction that the public has come to expect of U-Haul'. Very respectfully, Joe Joseph J. W. Motsch U-Haul Storage Unit:1008 4948 Hoen Avenue Santa Rosa, California 95405 Tel: 202-805-3754 Email: skycrosser111@hotmail.com

Joseph M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James A.  |  First Impressions 
Clasificación:
5.0

The staff was exceptionally professional and courteous. All questions and concerns were addressed satisfactorily and I was more than pleased with my experience!

Ronald H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Janine K.  |  Overall Experience 
Clasificación:
5.0

Overall the service is excellent. The storage rates are reasonable. The staff is friendly and professional.

Robert C.  |  Overall Experience 
Clasificación:
5.0

She's straight forward...very fast paced even though facility was packed...

Brianne K.  |  First Impressions 
Clasificación:
5.0

I was happy to get the storage to store all my important belonging . Any time future I have to take the storage will be with you guys again . Great service 10+ . Thanks  08.03.2021 .

Savita D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paris W.  |  Overall Experience 
Clasificación:
5.0

Checking in and out was pleasant. The sale associate was knowledgeable and nice.

Lanetta B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Adriana R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia H.  |  Online Move In 
Clasificación:
5.0

Manager and Staff were AWESOME!!! I'll be sure to refer family and friends Also Great Joh on the moving supplies reasonable prices

Latoya J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Selia C.  |  First Impressions 
Clasificación:
5.0

The Storage is in a seedy part of Sac. I understand why they needed to call three references at 8:00 am on a Sunday to verify my identity.. No Joke! You would think you were dealing with the FBI/ DOJ or INS. Ridiculous to say the least. Glad my stuff was outta there quick as I worried about my personal safety in broad daylight. Gals at Uhaul are professional and courteous it's just the area where it's at it is bad.

Karen Z.  |  Overall Experience 
Clasificación:
5.0

Everything was great. I appreciate the security level and gate recognition when arriving and leaving. I wanted a larger storage unit and had trouble getting connected with an agent over the phone. After a while, I was told there were no larger units available. We made it work!

Rae-Linda J.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawerence D.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Nancy M.  |  Overall Experience 
Clasificación:
5.0

Good price’s and friendly

Angela L.  |  First Impressions 
Clasificación:
1.0

I moved out of my unit and was unable to use the online move out feature. This resulted in me being charged another month of rent. I called to rectify the situation. The manager (Betty Hay) said that they reversed the charge twice after I called. However, the charge was never reversed, which I confirmed with my credit card company. When I emailed again I received a snippy response saying that the charge was reversed. My credit card company again confirmed that the charge was never received. The manager has now lied to me twice. I will be contesting the last rental charge with my credit card company. I would never recommend U-Haul to anyone.

Simon H.  |  Overall Experience 
Clasificación:
3.0

Have tried to call office during business hours and no answer. I have my key card to return. I left before I read to leave it in site.

Rena F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Isaiah B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

samuel G.  |  First Impressions 
Clasificación:
5.0

I loved that fact t that I could use a gate card instead of having to put in a code to enter that was new and convenient

Lavonda S.  |  First Impressions 
Clasificación:
5.0

Both Lisa and the gentleman with the long hair were wonderful. He went above and beyond normal customer service

Jannell B.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Marquette G.  |  Overall Experience 
Clasificación:
5.0

My overall was EXCELLENT. The staff was great. Getting ahold of a person or staff was horrible.

Alexander M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Paris W.  |  First Impressions 
Clasificación:
5.0

I you are a good Business

Kathryn F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Abagail D.  |  Overall Experience 
Clasificación:
5.0

Everyone was professional in dealing with my needs

Johnny C.  |  First Impressions 
Clasificación:
5.0

Only wish that you could have changed my payment date that was the problem with payment being late

Yolanda F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

antonesha m.  |  Overall Experience 
Clasificación:
5.0

33

Sophia W.  |  First Impressions 
Clasificación:
1.0

44th street location is sketchy. There is someone living in a unit next to mine. Unit did not fit a 6×12 trailer contents as advertised. Doors don't fully reach the ground to protect from vermin.

Andrea P.  |  First Impressions 
Clasificación:
1.0

You need new people to oversee your storage facility on 44 street in Sacramento CA. They were never available to assist customers with problems when needed. I had to have 5 padlocks cut off my storage lockers due to someone ruining the locking mechanisms on them from trying to be unlocked without the correct key. I had 24 hour acces to my storage locker until I filed a former complaint with corporate about having locks cutoff. Then Betty Hay made my account for storage un-accessible after 10 pm at night. I was told it cost extra to access my storage locker when I needed to put things in there due to an emergency. So during my move I had to leave things behind in California and continue with to Louisiana without some of my belongings because I could no longer access my storage unit after 10 pm. I am still requesting my refund of $800.00 for the removal of 5 locks from my storage units. That is not including the costs of replacing the locks each time I had to have one cut off.

Jeannie S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Chia-Hsuan C.  |  Overall Experience 
Clasificación:
5.0

Had a great experience there. The staff always made me feel welcomed and felt peace of mind having my inventory at that location.

Erick A.  |  Overall Experience 
Clasificación:
1.0

Not enough operators, to hard to speak to anyone, your systems problems, your personel no paying attention, items needed and chosen not avaible and more.

Pierce D.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

VANESSA N.  |  Overall Experience 
Clasificación:
5.0

Becka (totally missed spelled her name) was flipping AWESOME. TOTALLY would recommend that anyone speak or deal with her will have someone patient, kind and super helpful. Im glad she helped me with my storage.

LANCIA B.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Chia-Hsuan C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Tommy L.  |  Overall Experience 
Clasificación:
3.0

Because of the pandemic everything got complicated covid-19 made a lot of businesses shut down their business hours sooner than usual we rented this place because of the hours the location and the cleanliness and friendliness of the people

Sandra B.  |  Overall Experience 
Clasificación:
5.0

I Really Like/Enjoy That We Can Enter/Exit With A Key Card and Not A Button Pad,This Is Very Cool,Especially For Rainy Days

John T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jo P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Olive A.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Leticia R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jeffrey H.  |  First Impressions 
Clasificación:
5.0

Unit was secure but I never saw lights?

Worlanda D.  |  Overall Experience 
Clasificación:
4.0

The gate often had issues and was wipe open when we arrived. At times people were lingering on site that were not customers or employees probably due to the gate issues

Andrew Z.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronald T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patricia K.  |  First Impressions 
Clasificación:
5.0

Thank you Betty for your great customer service! Appreciate you!

Lesila V.  |  First Impressions 
Clasificación:
1.0

I cancelled my unit on line and it said that they would clean it out and they quoted charges on line but then they called and said that they could not do it and I would have to come and take care of it myself. Then all of a sudden my credit card wad charged 50 dollars and when I called they said it was because they cut the lock off. They never give you the right information and then asked if they could charge my card again for 50 dollars to clean out the storage. I agreed because I couldn't get there to do it. The lady basically said I was lying about the cost on line. I will never use this facility again and I will not recommend it to anyone.

Cynthia R.  |  Overall Experience 
Clasificación:
5.0

Great Service.

Jamie F.  |  First Impressions 
Clasificación:
5.0

Betty Hay is outstanding! She is the gold standard in customer service and was tremendously helpful throughout this process!

pam e.  |  Overall Experience 
Clasificación:
2.0

The manager, Betty is extremely combative and rude she seems to enjoy frequent confrontations and seems to enjoy any opportunity to assert her authority in all situations. I have never had a negative experience with her personally but whenever she is around she seems to be arguing with someone and is so aggressive and confrontational it's uncomfortable to be around.

Cassie L.  |  Overall Experience 
Clasificación:
1.0

Betty the owner or whatever very rude lady suspicious and prejudice

Lajoyia m.  |  Overall Experience 
Clasificación:
5.0

The Staff have always been extremely helpful. The location of my unit is always very well maintained. I have recommended u-haul to multiple friends. Thank you uhaul, for making it easy and uncomplicated .

Sherry G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Juliette M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

brittany p.  |  Overall Experience 
Clasificación:
5.0

Good experience, wonderful staff!

Ronald S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

erika t.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Georgia W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

julie p.  |  Overall Experience 
Clasificación:
5.0

Staff was very accommodating and professional.

sherlene p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

barbara v.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Michael J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Noel P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Sylvia T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIZABETH V.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Amina M.  |  Overall Experience 
Clasificación:
5.0

Betty was great! I recommend this facility for clean and efficient self-storage.

robin b.  |  Overall Experience 
Clasificación:
3.0

The check out was great. Thank you 😊

Catarina P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Erika C.  |  First Impressions 
Clasificación:
5.0

I moved my things out of storage and didn't know how to close out my account. Betty was very helpful over the phone going over the necessary steps.

kenisha d.  |  Overall Experience 
Clasificación:
4.0

My unit was clean when I originally got it and the people who helped me set it up were very helpful. To close was easy in and out less then 5 mins.

bianca s.  |  Overall Experience 
Clasificación:
3.0

The process was rushed and they employee gave me an access card that didn't work. The faculty was offsite so it was very inconvenient to have to return. When we arrived to get buzzed in via intercom it took over 10 mins for someone to help us. We eventually had to be let in by a guest leaving. When i returned to get my key card fixed the staff lacked empathy or urgency to resolve my issue

Andrew Z.  |  First Impressions 
Clasificación:
2.0

I reserved unit in Redding CA for move to Sacramento CA to find myself & help waiting ,tired frustrated with no access code or storage unit after travel. The truck was infested with roaches in which I purchased defogger. no code needed only to find out a card was needed. I was on hold for long time being transferred over & over till I drove to dealership location. It was a nightmare.

Catarina P.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Rachel A.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Amina M.  |  First Impressions 
Clasificación:
5.0

There was no staff, but the storage grounds were well maintained and clean.

Gayle B.  |  Overall Experience 
Clasificación:
5.0

The employees at this location are extremely friendly and helpful. I will definitely go back for all my moving or storage needs.

Anne d.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Steve C.  |  First Impressions 
Clasificación:
5.0

Thank you so much u-haul

Hedayatullah A.  |  Overall Experience 
Clasificación:
4.0

Betty was very helpful regarding my recent concerns of my storage safety. I'm thankful for her willingness to provide additional security to my storage. I had to travel far to assure the insurance I purchased from uhaul was not a complete loss. My storage was originally in my name but O. Arnold had transferred all storage into her name, without my permission ( which is concerning) . My newest storage b 026 was also placed under O. Arnold's name causing me a huge inconvenience. O. Arnold complained about this matter however she again without my permission gained access to my b-026 storage. I explained this matter to Betty and she quickly secured my belongings by placing Additional lock. I travelled 4 hours to inspect my storage and transfered my b-026 storage into my name. Thank you Betty for your steadfast assistance. The man that conducted transferring storage into rightful owner, was also friendly and courteous.

Michelle C.  |  First Impressions 
Clasificación:
2.0

We were given different information from the call center and the actual store site. We were told after three days of rental that the mileage would go from $.69 a mile to $.22 a mile. The call center charged us $57.00 before we even took the vehicle back. My wife went into the actual store and the employee told my wife that it was all good and that actually reaching a 100 miles and multiple day rental the system will take it to $.22 a mile actually giving us a better rate. When we came in to return the vehicle the price was $.69 a mile . The bill came out to a total of $201.00 but we were charged additionally $57.00 and $22.00. We will never use the services again and will let our friends know of our experience. If given the same information across the board I wouldn't have an issues because we would chose if we want to pay or not but to be lied to and charged for it. I won't make the mistake again with using your company.

Henry N.  |  First Impressions 
Clasificación:
5.0

The management on this one is awesome the management at sunrise sucks he is disrespectful inconsiderate and rude dishonest I'm so glad he doesn't run all of them are they'd be out of business soon I would recommend this storage unit on 44th to anyone anytime they were very professional unlike the management on sunrise

CANDY S.  |  Overall Experience 
Clasificación:
5.0

I have already told others how great the people and storage units are.

david e.  |  Overall Experience 
Clasificación:
5.0

You guys are awesome. Thanks for everything. Uhaul is the best

Matt B.  |  First Impressions 
Clasificación:
5.0

Great value and service. Will refer.

Lawerence D.  |  First Impressions 
Clasificación:
2.0

Had a hard time closing account.

Sylvester S.  |  Overall Experience 
Clasificación:
5.0

Fast check in and check out. Wonderful staff!

DOUGLAS W.  |  Overall Experience 
Clasificación:
3.0

Requiring photos 2 close unit is asinine. Facility unmanned w/ many empty units. Could have taken pic of any of them. Instead, staff wasted my time by requiring me 2 drive back & show them pic on cell

Jodi G.  |  Overall Experience 
Clasificación:
5.0

Very good

maria g.  |  First Impressions 
Clasificación:
5.0

Professional and helpful staff.

William E.  |  Overall Experience 
Clasificación:
5.0

The gentleman that helped us was great and the facility was immaculate

CHAD B.  |  First Impressions 
Clasificación:
4.0

The process of checking was easy. however, I felt that the check in paperwork didn't specifically state to put in information for your emergency contact. So that part was confusing.

Bout K.  |  First Impressions 
Clasificación:
1.0

I have an issue with my storage units called the office and ha e yet to receive a reply from anyone. 😡

Heather S.  |  Overall Experience 
Clasificación:
5.0

very friendly customer service thank for everything n keep up the great job

Talafiana S.  |  First Impressions 
Clasificación:
5.0

Have used their services multiple times, from renting truck to trailer to storage, can't find a reason to give them less than 5. I also love that i can return a rented truck or trailer AFTER hrs.

mohanad a.  |  Overall Experience 
Clasificación:
4.0

like the service and the guy who helped me did a great job giving me all the information I needed. keep up the good work

Maria O.  |  First Impressions 
Clasificación:
5.0

i love those guys. The hitch instalation was rather costy though (450$ base plus hitch ball), don't know how much this would cost elsewere,but i got first month storage free after renting trailer 1way

mohanad a.  |  First Impressions 
Clasificación:
5.0

All staff was very friendly and helpful

debra m.  |  Overall Experience 
Clasificación:
5.0

One of the few times I really enjoyed interacting with your employee your customer service at that last place on Stockton Boulevard rocked she was awesome she deserves a raise in a day off

CANDY S.  |  First Impressions 
Clasificación:
5.0

The young lady who assisted me was very professional and helpful. She went over everything and the session was fast and efficient. A+!

irene a.  |  First Impressions 
Clasificación:
5.0

Very good service i really like it

Robert R.  |  First Impressions 
Clasificación:
1.0

Have not been able to effectively use the storage. First time there was a lock which did not allow access to the storage. On 30th at about 1030pm, it said access denied in attempting to enter

Jade P.  |  First Impressions 
Clasificación:
5.0

thank you to Betty for her help in my move out after office hours when driving in from another state I would recommend this facility to others in the future

Michelle M.  |  Overall Experience 
Clasificación:
5.0

Great customer service. Only problem is the long wait.

Cynthia R.  |  First Impressions 
Clasificación:
5.0

The manager and staff was very helpful and very nice. They got me the best rates deal. I appreciate their services .

Barbara R.  |  First Impressions 
Clasificación:
5.0

We move often (3-5 times a year) and this is by far the most well run and professional UHall we have experienced.

GINGER M.  |  Overall Experience 
Clasificación:
5.0

They made my moving easy!!!! Very courteous and helpful!!!!

debra m.  |  First Impressions 
Clasificación:
5.0

Thank you for all u did

rosella w.  |  Overall Experience 
Clasificación:
4.0

Great staff and management

DRUZELL A.  |  Overall Experience 
Clasificación:
5.0

Betty was super friendly and helpful! Made the process very easy. If I need a storage locker again I'll be sure to come back!

cassandra a.  |  Overall Experience 
Clasificación:
5.0

Awesome service

Jules G.  |  Overall Experience 
Clasificación:
5.0

Staff was very helpful ,

Victor G.  |  First Impressions 
Clasificación:
2.0

Na

Letticia T.  |  Overall Experience 
Clasificación:
1.0

Horrible staffing and I will never forget this and I will never come back again !!!!!!!!!!

DRUZELL A.  |  First Impressions 
Clasificación:
4.0

All in all it was a fairly good experience. However the office there at 47th&hwy99 has no staff in it so to do any business you must go to the uhaul truck rental place on stockton blvd at 47th. Gracias

Marc Clellan Y.  |  Overall Experience 
Clasificación:
5.0

Betty and Monica we're so professional and personal. The world would be a better place if all employees treated customers that way. Those 2 women need a raise, bonus, or promotion to show others

Arleen R.  |  First Impressions 
Clasificación:
5.0

Great service

Ollie V.  |  First Impressions 
Clasificación:
5.0

Job service good

john v.  |  Overall Experience 
Clasificación:
5.0

The staff were sweethearts!

Aushian J.  |  Overall Experience 
Clasificación:
4.0

In general the lady at the front desk was very helpful

alexander S.  |  Overall Experience 
Clasificación:
5.0

This part of my trip was excellent! Betty Hay was outstanding. She booked me a storage unit and allowed me to drop off truck at her location so I didn't have to make 3 stops. Her efficiency was great!

Mike S.  |  First Impressions 
Clasificación:
5.0

Bueno

Josaia K.  |  First Impressions 
Clasificación:
5.0

The service is excellent at this facility. The Manager has always treated us kindly and supportive to meet our needs. Wonderful to have a community facility to provide excellency with a great attitude

Pentecost Fellowship Ministries Inc. C.  |  First Impressions 
Clasificación:
5.0

This uhaul location is the best for rental and storage needs in Sacramento!. Betty is the best!

Carrie H.  |  Overall Experience 
Clasificación:
5.0

Thank you for your excellent customer service!

Antoine M.  |  Overall Experience 
Clasificación:
3.0

When I registered for the storage the staff was rude and very unhelpful after I had a very bad experience moving from AZ to Sac in uhaul truck the day before. They were uncooperative until I called CS

Tammi R.  |  Overall Experience 
Clasificación:
2.0

The manager Betty was rude from the start of service upon my starting my contract attitude needs retraining on customer communion and management customer service class needed. The other staff useless.

Paul P.  |  Overall Experience 
Clasificación:
3.0

Units need lighting, especially if access available after dark. I appreciate being able to call in for our move out.

corena l.  |  Overall Experience 
Clasificación:
5.0

Thank you for taking such great care of my personal belongings. Take care, Johnson L. Chandler

johnson c.  |  Overall Experience 
Clasificación:
5.0

Thank you for all. Your help when i needed it .

ROSEMRY V.  |  Overall Experience 
Clasificación:
5.0

Friendly staff and very considerate. Keep it that way. See you soon.

Sailosi V.  |  Overall Experience 
Clasificación:
4.0

Good Customer Service.

Dorina M.  |  Overall Experience 
Clasificación:
4.0

Yo

teri l.  |  Overall Experience 
Clasificación:
3.0

The only thing I didnt like was the 2 changes in rent while I was storing stuff there. I was only there for about a year and a half.

Margarita C.  |  Overall Experience 
Clasificación:
1.0

The staff was rude and unfriendly. I was told that when I got to the facility I would receive my keys. I would not rent from you guys ever!!!

Soneta P.  |  Overall Experience 
Clasificación:
3.0

none

maria f.  |  Overall Experience 
Clasificación:
4.0

Everything is good.. just the think I don't like is tbey move the office is at Stockton blv and didn't let me know before. So wherever we want to do at the office we have to go there.

Etelvina F.  |  Overall Experience 
Clasificación:
2.0

3 days after moving my things into the storage someone got into my storage and stowed a lot of my things out ! There was no camera on that aisle I feel like it was a inside job no damage to the lock

Clifford B.  |  Overall Experience 
Clasificación:
5.0

The only reason we left was because we found storage facility just half a mile from where we live. U-Haul was very good to us.

elizabeth w.  |  Overall Experience 
Clasificación:
5.0

Polite and very helpful when we had questions

Jay E.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stacy F. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kim L. 
Clasificación:
2.0

Your manager could not get past her bias she made me jump through hoops which I've never did of U-haul before and she had a very strong and powerful bias against me. I will U-Haul but never up this location again. Gracias

PAMELA A. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ruth H. 
Clasificación:
1.0

Start over. Give correct information to your potential customers. Don't LIE about the sizes of the units like you did to me. Four times to be exact. Answer your phone and be honest. When you day that a manager will call you back, make sure it happens. The worse experience I've had in a long time.

Arnita F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natasha L. 
Clasificación:
5.0

Excellent location and on time. Experienced helping the renters

Kao Hor S. 
Clasificación:
4.0

The new self check out systems instructional video does not indicate you have have your cell phone location feature on and to be standing next to your rental truck to activate the process. This alone ate 40 minutes time trying to figure this out

Justin W. 
Clasificación:
5.0

The staff was so kind! I love this place.

Aushian J. 
Clasificación:
5.0

Very professional lady. I recommend this place

Isabel P. 
Clasificación:
5.0

I always have good experience with uhaul. I would recommend to my friends and family.

Jimmy S. 
Clasificación:
3.0

The manager Betty is awesome and helped me with storage and truck rental. I received great customer service.

Sneh R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

adam D. 
Clasificación:
1.0

I have a complaint and would like to speak to the corporate office.

Arielle J. 
Clasificación:
4.0

Check in was smooth. Debby and Jennifer [the new trainee] were friendly, polite, and a pleasure to deal with. Return later that evening was similarly efficient and helpful.

Scott B. 
Clasificación:
1.0

Be honest! We rent a small truck at least once a month from you. When I reserved for Friday was told it was least expense to do a around town about $70 instead of one way about $80. The closest uhaul to us is on Broadway and that is where I thought we were getting it from. But when the phone call to confirm pick up she said to pick up on 44th. (44th is about 10 round trip away). The lady in charge took about an hour to go through the process of renting the truck, which made us late for our delivery. Then when we drop it off she took about 20 min to check us out --STUPID! Then she charged us $117, she claims we were low on gas and (Which we were not) and the extra miles. Very dissatisfied with U-Haul charging us extra miles to accommodate you, not us. There is nothing like being taken advantage of, late on a Friday night.

RENE D. 
Clasificación:
4.0

Rental pick up took way to long. Rental return was quick with no problems.

william K. 
Clasificación:
5.0

El cliente no dejó un comentario.

lorenza W. 
Clasificación:
5.0

El cliente no dejó un comentario.

bonnie W. 
Clasificación:
1.0

El cliente no dejó un comentario.

Chor V. 
Clasificación:
4.0

All employees were well educated, well mannered, and made the overall experience very comfortable.

Jerry S. 
Clasificación:
5.0

El cliente no dejó un comentario.

randy R. 
Clasificación: