Location has sign posted of 24/7 returns but nowhere to return equipment. Gate locked early. Had to call to be sure equipment was picked up and checked in. Store need a better after hour return system.Dave T.
Customer Reviews for U-Haul Moving & Storage at 36th St
Miami, FL 33142
(E Of 27th Av)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
The cars in the location did not have a ramp they were broken and at the time of the pick up the car has a 1/8 tank and I was ripped with 1/4 gas to bring it back!Dean G.
El cliente no dejó un comentario.Cesar P.
This was my 2nd time getting a rental from that location. The same young lady that takes our info...has no personality..she doesn't smile..doesn't engage in conversation. Just..license..do you want insurance? NO CUSTOMER SERVICE SKILLS AT ALL. I received a dirty van. Apparently, who ever was in there prior was smoking and there were ashes on the seats. As i proceeded to step in a couple of roaches scattered. My husband complained and the young man that gave us the van, said, yea, I saw that. My husband said, then why would you give it to us like that? He then proceeded to clean it. As I stated, customer service at this location is terrible.Harvey Q.
El cliente no dejó un comentario.armando T.
My original pick up location did not have the trailer I reserved when I arrived to pick up. The attendant told me that the previous renter had not returned the trailer, however the reservation was still confirmed to me even thought the trailer had not been returned and I did not receive any notification. Upon calling uhaul my reservation was changed to the NW 36th street location.Jose B.
Can improve by simply paying attention. When I returned the vehicle, I drove directly by a tent with about five staff members having lunch. No one looked up or signaled to me. I parked the truck, walked pass the tent with everyone eating (again no recognition) and went inside. No one was there. After a few minutes, someone walked by and said I was not supposed to be inside, and that they has a temporary setup outside. I walked out to the tent and asked if this is where I drop off the key. They looked up from their lunch and said to leave it on the table.David Z.
El cliente no dejó un comentario.James P.
El cliente no dejó un comentario.Ashley M.
El cliente no dejó un comentario.Eric R.
My reservation wasn't guaranteed and Uhaul says that if my reservation is not there at the time of my reservation, I'm gonna get 50$.Marko A.
El cliente no dejó un comentario.randal L.
Upon arriving, the attendant told me that per his manager's instructions customer cars could not be parked on the lot and I needed to find a place off site to park it. The pick-up location is not in a good neighborhood so I was very concerned about leaving my car in an unsafe place. I suggest you allow customers to park their cars in the fenced in area.John H.
This location always goes above and beyond. Very grateful for their helpAladino R.
El cliente no dejó un comentario.Oscar C.
El cliente no dejó un comentario.ezequiel I.
Excelente servicioLidia S.
Excellent serviceOsman C.
Great serviceAlbert M.
Servicio al cliente de excelencia.kelly P.
El cliente no dejó un comentario.adolfo M.
El cliente no dejó un comentario.victor M.
El cliente no dejó un comentario.Michael R.
El cliente no dejó un comentario.VTOROV K.
From the associate at the desk to the associate that installed my vehicle to the towing equipment !!! The customer service excelled above satisfactory! On a 5 star rating I give them 20. They are a MAJOR asset to this companyJessica A.
Agresive employments when I give the truck back. They say need charge me because need clean and the truck been totally clean. Ridiculous.Juan pablo D.
Exelente servicio y atenciÃ³n al cliente muy jentil y humilde se los recomiendo a todos por la educaciÃ³n que le brinda al hablar con las personas.jose B.
El cliente no dejó un comentario.Carlos R.
El cliente no dejó un comentario.Tenika R.
El cliente no dejó un comentario.Victor M.
the treatment of the service personnel was very bad, they attack the clients with obscene words, racist words, I would never use that location again to obtain a UHAUL serviceJORGE P.
El cliente no dejó un comentario.odelia M.
El cliente no dejó un comentario.Gregory C.
Excellent service in office and at the yard as well. Thanks Guys.Sandy G.
El cliente no dejó un comentario.Oliver S.
El cliente no dejó un comentario.Roberto V.
The staff in this location are awesome. I have rented from several locations, but always prefer this store. The management and staff at this store are always professional.Daniel R.
El cliente no dejó un comentario.Stephen S.
El cliente no dejó un comentario.Kahle L.
I really like the people that work here. They are always friendly and helpful.Angelica G.
Picking up was fast and easy . The service was a great experience.Michael B.
El cliente no dejó un comentario.Carlos O.
El cliente no dejó un comentario.Darwin R.
El cliente no dejó un comentario.daniel D.
Excellent customer service to satisfaction thank youDanny T.
El cliente no dejó un comentario.PEDRO G.
I was charges for additional miles that I did not use and as soon as I received the receipt. No one at the Allapattah store (36 street & 24 ave) would answer the phone. I had to call customer service to be notified that my refund was being processed. Caused me stress for no reason.Gerald R.
El cliente no dejó un comentario.oscar V.
Excelent service nice and profesional stuffRICARDO M.
What I didn't agree was a charge if 25.00 dollars when it was given with the same gas I returned.odelia M.
El cliente no dejó un comentario.Christopher G.
El cliente no dejó un comentario.Luis M.
when you tell someone they have a vehicle confirmed for the day do not call them minutes before and cancel reservation, then call then back an hour latter to tell them they are late to pick up the vehicle.Emigdio C.
I rented the U-Haul for one day and was charged for twoEDUARDO P.
Reservation #: 29892058 Pick Up Location: Guines Lumber 1400 NW 29th St Miami, FL 33142 This original pickup location above didn't have my truck that I reserved. Lost a whole day of moving due to this.John F.
The truck was running with out A/C I live in Florida You know how hot is in here 100 degreesOsman C.
El cliente no dejó un comentario.Lawanda H.
Super bad experience, they damaged my truckCamila M.
Repair damaged vehiclesEDWARD R.
El cliente no dejó un comentario.JoseLuis A.
Personal is excelenteglenda w. | First Impressions
El cliente no dejó un comentario.Jose T.
El cliente no dejó un comentario.Warren S.
El cliente no dejó un comentario.Vanesa B.
El cliente no dejó un comentario.Wilfred D.
El cliente no dejó un comentario.ANDRES C.
El cliente no dejó un comentario.Brian R.
Customer service is very poor, not what it used to be. Employees didn't even greet nor acknowledge once I entered the store. There where two employees at the pos. One employee was assisting a client. I went to the second employee a lady she didn't even help me she just dismissed me and told me to to over and wait on there associate. She could have assisted me but failed miserably at her job.Jonathan U.
To Clarify a few things, first the young lady who attended to us was not very informed on all the storage protocols of the facility, like the Uhaul rep in Tampa who provided insight on all the offers, once I pick up my truck. Their a corporate facility and they offered certain deals and I was told most corporate facility should also honor the same deal. Was willing to pay for the entire year, but was not given any incentive to do so. Now the two young gentlemen upon my return of the truck were more helpful.KIRK G. | First Impressions
El cliente no dejó un comentario.Brett P.
El cliente no dejó un comentario.AGUEDA D.
El cliente no dejó un comentario.MERITA G.
El cliente no dejó un comentario.Carlos H.
El cliente no dejó un comentario.HERMAN B.
The vehicle was in terrible running condition.gregory D.
We were promised a 7:00 am pick up time with a self pickup but when we arrived the location was closed and our vehicle wasn't available. I called customer service and they informed me that my pickup time had been changed to 9 but I was not made aware of that. I spend over an hour on the phone with four different people trying to get the situation figured out and was told I would be reviewing a $50 voucher for the inconvenience but everyone after that person that I asked about it brushed it off and just passed me to another person. We needed up just having to wait the two hours to pick up the truck when they opened. The situation turned out fine but it was still frustrating.TARYN R.
Poor service. Went to return the cargo van the same day. Location closes at 7:00 PM. Got there at 6:51 and gate was already closed. Tried calling the number given if help was needed and no one answered the phone. At 7:00 pm all the employees were exiting the building. Was not explained about the drop off box and was charged an extra day.JESSICA M.
They charge me a late fee and send a reminder o f the late fee but not when the due date was closed how convenient. So I found a new storage and cheaper near the area and brand new facility. And I was informed if I wanted automatic payment which at U-haul they never offered, And their prices are extremely high I only used them for 1 month because that was the only storage available.KARLA G. | Overall Experience
Only thing I don't like was have to park on the street. No parking area for customers in yard .jacqueline B.
El cliente no dejó un comentario.SYLVANUS A.
The guys were really nice and profesional just the equipment wasn't too good while driving the truck it was going side to side I had hard time to control it you guys should check the equipment more often that defective equipment may cause an accidentDOUGLAS Y.
El cliente no dejó un comentario.donald h. | Overall Experience
El cliente no dejó un comentario.KARLA Q.
Excellent customer service 👏SERGIO M.
El cliente no dejó un comentario.Latravia H.
I was charged $250 for a one day rental and could not get my refund for 3 days. Never seen a business charge someone's card and states that they do not see the charge VEEY UNPROFESSIONALBRENDA T.
I understand that the trucks get inspected upon return but they do NOT get inspected when you pick them up. The tire pressure of several tires were extremely low, 35 when it was supposed to be 80. Getting on a 2 day road trip going North in the winter with the tire pressure off is scary and totally unsafe. In addition, the truck was never wiped down so it had spilled coffee or soda all over the console, it was gross. With the amount of money I spent ($2000) I should not have had to stop to put air in the tires and wipe down the dash of the truck, it was a major inconvenience. There was plenty of staff at this location to have these types of issues.Ronald C.
Arrived and the check in line was out the gate to the street; I had to pull to the side of road and unload my luggage from the road. Then they had the audacity to charge me for an extra day. I had LYFT waiting for us to transfer luggage. The check in person lied about our time arrived. We arrived shortly after 9am and they show 11:04 check in on my email receipt. Bad location to return equipment. My last time with U HaulREX M.
El cliente no dejó un comentario.WARDELL J.
I love this CompanyEdgburt T.
El cliente no dejó un comentario.MICHAEL B.
I like it.Because uhaul truck is very excellent.That's your good job. Good thumb and good night.ANTOINE M.
El cliente no dejó un comentario.PAUL B.
Great peopleJOHN G.
Yes uhaul a cargo van is good clean. I like it.ANTOINE M.
The employees were engaged and helpfulMICHEL B.
El cliente no dejó un comentario.ANDRE H.
Por lo menos el almacenamiento de la 36 st no se lo recomiendo a nadie otro si pero ese noLILAINE B. | Overall Experience
Nothing every one was knowledgeable about there job. Friendly and very polite.REGINA F.
My experience was very good. Staff made my visit fast, easy and very pleasant. They were very friendly and helpful. I will definitely visit this location again!SHANELL M.
El cliente no dejó un comentario.MARIA S.
Nothing the staff and crew is amazingRAMON C.
El cliente no dejó un comentario.JOEL F.
We checked in and 10 minutes later checked out. The storage unit area smelled very musty. The unit we were provided had no access availability for our DJ equipment we NEEDED to store. Extremely tight corner to a very narrow hallway. Doubtful a large dresser could make the corner. We immediately knew the unit would not work. The person working with us had absolutely no knowledge of anything that was storage unit related.Lissa O. | First Impressions
Unlike other locations I didn’t have to worry about not getting a unit after I called aheadPHILLIP J. | First Impressions
I love the staff you have there now Mr Greeg, Bryant, Adam, Tanya, Denise, and so on, because they're always polite with me patient very considerate very well spoken and respectful and I love that place & the staff who works in it. So everyone be blessed until I see you again .....ANGELA G. | First Impressions
simple excellent help fully gentleman at office attendanceROBERTO M. | First Impressions
Malisisimo y muy mal trato no te ayuda y hablan en muy mala formaLILAINE B. | First Impressions
El cliente no dejó un comentario.Genoveva H. | First Impressions
The girl and the guy were fantastic with helping meArtis P. | Overall Experience
El cliente no dejó un comentario.Carlos A M. | First Impressions
One of the staff members called my friend the N word.HIRAN A. | Overall Experience
El cliente no dejó un comentario.Giovani O. | Overall Experience
Bien 👍.Rosa g. | First Impressions
There were roaches in the storage unit when we opened it.Sana A. | Overall Experience
la mejor atención al cliente la tiene.ese personal muy atentos y amables ...fidel p. | First Impressions
El cliente no dejó un comentario.Jorge C. | First Impressions
None.Soskia P. | First Impressions
El cliente no dejó un comentario.Jermaine W. | Overall Experience
El cliente no dejó un comentario.Joann B. | Overall Experience
Parking is terrible. 2nd floor storage depends on a dock ladder, which is terrible if you need to store heavy itemsLuciano P. | Overall Experience
Excelente servicio de todas las personasAlejandro S. | Overall Experience
Todo estuvo bien lo único malo que el almacén tenia ratonesYanier S. | First Impressions
The staff are super nice the manager gregg is awesome and humane really easy to identify with! Thank you so much!Claudia I. | Overall Experience
Very good team thereAlejandro S. | First Impressions
The manager Greg was very friendly and helpful throughout my entire time at uhaul. I really appreciate everybody at the 36st Miami location.David H. | Overall Experience
El cliente no dejó un comentario.Eduardo C. | First Impressions
me atendieron muy bienPEDRO A. | First Impressions
Everyone is very helpful and courteous.Linda P. | First Impressions
The staffs there are very helpful and friendly.Diane G. | Overall Experience
mice got to my stuffEleida D. | Overall Experience
El cliente no dejó un comentario.Dorothy M. | Overall Experience
Thank you for your service.Joaquin S. | Overall Experience
Menissa was excellent!!Adriana R. | First Impressions
El cliente no dejó un comentario.Ezequiel B. | Overall Experience
Staff was amazingAPRIL M. | Overall Experience
Excellent Team WorkCarlos B. | Overall Experience
Thanks. I enjoyed my uhaul journey and I will come again.OLLIE B. | Overall Experience
The staff was always helpful and friendly and went out of their way to make sure I felt welcome and appreciated. Anytime I needed help whether to find a locksmith, needing to dump trash, or questions about my storage price I didn't have a problem. This location is also very good in that in case of hurricane it is least likely to flood.ORCHADIA M. | Overall Experience
El cliente no dejó un comentario.Faye P. | Overall Experience
BuenoAndreina R. | Overall Experience
Everyone helped me especially when they knew I had Disabilities. I appreciate everything they did to make things easier for me.Anna G. | Overall Experience
Everyone was very kind and the facility is clean. Staff is very helpful and please communicate with the staff they know how to help with the storage and vehicle. Staff is professionaldesiree b. | First Impressions
The service in this place is excellent!alex h. | Overall Experience
The two girls that took care of me were excellent. The one that helped me to put away my itemswas so sweet and so nice and she deserves a raise. I have back problems and she was just so wonderful!alex h. | First Impressions
Alejandro Rodriguez at the facility in Miami was AWFUL! it took him an hour for us to return truck, was rude, cussed in front of us and said bad things about uhaul, tried to make me pay for free storaKrista G. | First Impressions
Always a problem. Incompetent& RUDE staff. Move out date was the 18th spoke to rep and was told I was ready to go, yet I got calls.U-Haul is a joke. Wouldn't recommend ot even to my worse enemy.Jacqueline D. | Overall Experience
Everyone at this facility was top notch. The GM Hector runs a tight ship. They made my move very easy and helped in all aspects. I'm very grateful.Hakim A. | First Impressions
The person was great and very helpfulBessy H. | First Impressions
Excellent staff and professionalism!Edward B. | Overall Experience
Everything was greatOrlando A. | Overall Experience
I had several issues and my car was totaled due to Uhal. I sent several messages to director with no response. Management is nasty and loss a large number of customer like myself that don't want toangela b. | Overall Experience
Me gustó porque un sitio limpio y con aire acondicionado lo único que el precio está un poco hartoJulixa G. | Reservación
Poor customer serviceLUCY L. | Reservación
My worst experience. It was a nightmare. I would never recommend uhaul.LUCY L. | Reservación
GREAT SERVICE AND DEALSAHMED C. | Overall Experience
I’m not recommending this place to anyone, I pay for the whole month on agoust 12 and two day ago I picked up all my stuff and I leaves the keys in the office they told me that they can’t return my moomar p. | Overall Experience
The staff was very helpful and attentive to our needsDantravia J. | Reservación
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