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JODY C. | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at 19th & Bell
Testimonials From Recent Customers
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Keep up the good work
Deborah S. | Online Move InHats off to Miss Rhonda who follows through with closing the units, excellent communicator, and a very nice lady.
DOLORES H. | Overall ExperienceOrdered a truck and storage twice over the phone. Only the truck was reserved when I got there to pick it up. Luckily for me there was one storage left, a bigger one than I reserved an was $50 more. I took it. The fella that helped me was very knowledgeable and saved the day
Frances S. | First ImpressionsGreat costumer service at its best!
larry f. | First ImpressionsI've used several popular storage providers throughout the years. This is my first time electing to use U-haul storage and I'm very impressed with the customer care. A rep even walked me around showing the storage entry and exit options for my convenience. This was the first time in over 15 years I can remember receiving this level of attention from any storage facility, it was such a refreshing experience. And yes, I'm very happy U-Haul!
Tyrone T. | First ImpressionsStaff in the office was amazing, went out of their way to be helpful even at the close of day.
Tamra D. | Overall ExperienceThey stayed late to make sure we had access.
Tamra D. | First ImpressionsThe staff was friendly and helpful.
Ashley r. | Overall ExperienceGreat fast service......
Fabian G. | Overall ExperienceKeith. He was excellent. Please don't ever let him go. He is a great asset to the company. He went above and beyond father than buzz lightyear could ever go. His attitude, customer service, his whole personna is rare . He made all the customers smile and laugh. Service that you don't normally see at other places. You have one heck of a great employee. I would so recommend this facility and Keith. I didn't get a chance to meet the rest of your store team. If they're anything like him, you are lucky to have a gold team. Treat them good. Because they're treating us good.
dorothy e. | Overall ExperienceGreat staff! Very good service! I will continue using u-haul for all my storage and moving needs always ! Gracias.
Ali G. | Overall ExperienceKeith and his staff were terrific, they were always helpful when needed. Would highly recommend them
Marc S. | Overall ExperienceExcellent quality of service and overall experience. Keith manages his team very well and is an exemplary professional. Well done
Luis K. | Overall ExperienceGreat facility. The manager of the facility is an incredibly nice man - welcoming, helpful, kind, understanding, accommodating. I watched him 40 minutes before closing on a Friday night with 5 customers in the store take care of each with professionalism, calm, patience and humor, while acknowledging the others in line. Great representative of the company. Saw a woman walking the storage area early Saturday morning while we were moving out. I'm sorry I don't remember her name, but she called me later to complete on my move-out. Once again, lovely, professional, kind and grateful for my business. I would use the facility again - and will happily recommend. Thank you. -Yvonne
yvonne M. | Overall ExperienceKeith Smith was amazing! Very thoughtful, knowledgeable, and friendly. We will tell all our friends to rent @ U-haul, 19th Ave & Bell!
James p. | Overall ExperienceKeith and crew are excellent
David H. | First ImpressionsKevin was very professional and I appreciated the fact that in these troubled times the store was set up for customers to be able to keep save distance
Marc S. | First ImpressionsServed our needs well!
kory O. | Overall ExperienceKeith Smith was very helpful. He provided great customer service and made my experience pleasant.
Tatiana W. | First ImpressionsIt was Keith that made this memorable. Talent like this best be paid well. I appreciate the customer service here most.
Julio V. | Overall ExperienceUhaul came to my rescue on moving day when the recommended 3-16' PODS were not enough. I rushed over to get a 20' truck and 10 x 20' storage unit which ended up free when I emptied it 28 days later.
Paulette R. | Overall ExperienceVagrants were wandering around inside storage facility
Gary H. | Overall Experienceat this location the staff went beyond and above
Marilyn l. | Overall ExperienceEasiest process by far! I wouldnt have the storage unit if not for the "upselling" your agent Dan did. He listened to my true need and offered a valuable service. I am truly grateful. Great job team!
Julio V. | First ImpressionsUhaul came through for me in my crisis as PODS had not estimated the right number of units and could not provide more. I got a 20' truck and 10 x 20 storage unit. My movers could finish the job.
Paulette R. | First ImpressionsThe owner is awesome at this location.
Jonathan C. | Overall ExperienceGreat job! Excellent staff, thank you so much!
Sean R. | Overall ExperienceThe lady that cleans the storage units is very nice and helpful. I think she goes above and betond. Wish I could remember her name. But she deserves a special thank you for being so courteous.
Albert C. | Overall ExperienceYou should have units to rent by week. Some times in life. We only need a short amount of time.
Laurie G. | Overall ExperienceI made a scheduled arrangement for a certain date and it was given away twice and I had to find another storage unit. I created an email and it was someone else's account when I signed inridiculous.
marian t. | First ImpressionsGreat customer service from everyone.
lee f. | Overall ExperienceThank you so much for the wonderful service and friendship. Specially Pat, Heather and Rhonda. It was a pleasure knowing all of you. Manny Alegria
Manny A. | Overall ExperienceThe young fellow who waited on me was excellent.
lee f. | First ImpressionsThe 19th and Bell location is a 1st class operation. The entire staff is personable and professional. The storage units and property are clean and well maintained.
Thomas B. | Overall ExperienceEveryone was courteous and helpful during the whole transaction .
Leonard C. | Overall ExperienceKeith is absolutely the best. He helped my wife and I more than once and was always available. Fair and nice, he's one of reasons I would send friends and family there. Entrance off 19th ave helpful
jeff j. | Overall ExperienceKeith is very patient. Thank you for that.
Carolyn M. | First ImpressionsThe office personnel we're helpful any time I went in there. They were knowledgeable and helpful with merch I bought, questions about my unit, and quickly resolved an issue w/ auto pay.
elyse s. | Overall ExperienceDesk person was awesome' sorry Keith or Kevin. He went out of his way to get us a storage unit. Thanks so much.
russell k. | Overall ExperienceGreat facility!!!
Steven M. | Overall ExperienceThe staff and facility were superior in every aspect. They have my highest recommendation.
Solange S. | Overall ExperienceOut a Low price. Its a some expensive a price rent.
Gabriel V. | Overall ExperienceKeith was extremely nice and Angela was an amazing help.
Loren D. | First ImpressionsNine
joel n. | Overall ExperienceI could not have asked for better service. Manager Brian and Angela went way above and beyond in finding my phone which I drove away with on the trunk of my car. Brian, Thank you!
Manuel A. | Overall ExperienceWhen checking out, employee was texting the entire time and made me wait while he texted. He was rude when I asked if Uhaul prorated. We paid for our unit on the 11th and moved out on the 17th.
Hunter B. | Overall ExperienceA really good costumer service!
Angelaica M. | Overall ExperienceBrian was excellent he help me to get into that room very easy he help me to get in now show me how I get in get out and I would recommend his location to anyone
WALID Q. | Overall ExperienceVery unprofessional, the manager costed me a loss of $550,for time off work,gas,daycare when he gave me 24hrsnotice to be out in 24hrs,then cancelled my gate code so I couldn't move my stuff,
anthony g. | Overall ExperienceThe general Manager is an awesome guy. I also would like to thank Keith/Kevin and he is a saint as well as Dino whom poor guy was trying to go home and kept helping customers like myself.
Jeannie V. | Overall Experienceunable to open final invoice sent
Donald D. | Overall ExperienceNo comment.
Renee R. | Overall ExperienceMy account was closed after 3 days as I didn't put a lock on the door on day of rental even after discussion of such would't happen till later. Waited 20-min to be helped
Deborah d. | Overall ExperienceThe staff was always friendly and helpful. Special thanks to Brian for excellent customer service.
JUDY M. | Overall Experience