Customer Reviews for U-Haul Moving & Storage at 19th & Bell

1935 W Bell Rd   Phoenix, AZ 85023

(602) 467-1152

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(602) 467-1152

1935 W Bell Rd
Phoenix, AZ 85023

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

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Clasificación:
5.0

El cliente no dejó un comentario.

JODY C.  |  Overall Experience 
Clasificación:
5.0

Keep up the good work

Deborah S.  |  Online Move In 
Clasificación:
5.0

Hats off to Miss Rhonda who follows through with closing the units, excellent communicator, and a very nice lady.

DOLORES H.  |  Overall Experience 
Clasificación:
4.0

Ordered a truck and storage twice over the phone. Only the truck was reserved when I got there to pick it up. Luckily for me there was one storage left, a bigger one than I reserved an was $50 more. I took it. The fella that helped me was very knowledgeable and saved the day

Frances S.  |  First Impressions 
Clasificación:
5.0

Great costumer service at its best!

larry f.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin G.  |  Online Move In 
Clasificación:
5.0

I've used several popular storage providers throughout the years. This is my first time electing to use U-haul storage and I'm very impressed with the customer care. A rep even walked me around showing the storage entry and exit options for my convenience. This was the first time in over 15 years I can remember receiving this level of attention from any storage facility, it was such a refreshing experience. And yes, I'm very happy U-Haul!

Tyrone T.  |  First Impressions 
Clasificación:
5.0

Staff in the office was amazing, went out of their way to be helpful even at the close of day.

Tamra D.  |  Overall Experience 
Clasificación:
5.0

They stayed late to make sure we had access.

Tamra D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Belinda W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

RICHARD B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

John M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

James C.  |  First Impressions 
Clasificación:
5.0

The staff was friendly and helpful.

Ashley r.  |  Overall Experience 
Clasificación:
5.0

Great fast service......

Fabian G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer S.  |  Online Move In 
Clasificación:
5.0

Keith. He was excellent. Please don't ever let him go. He is a great asset to the company. He went above and beyond father than buzz lightyear could ever go. His attitude, customer service, his whole personna is rare . He made all the customers smile and laugh. Service that you don't normally see at other places. You have one heck of a great employee. I would so recommend this facility and Keith. I didn't get a chance to meet the rest of your store team. If they're anything like him, you are lucky to have a gold team. Treat them good. Because they're treating us good.

dorothy e.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

stephanie k.  |  First Impressions 
Clasificación:
5.0

Great staff! Very good service! I will continue using u-haul for all my storage and moving needs always ! Gracias.

Ali G.  |  Overall Experience 
Clasificación:
5.0

Keith and his staff were terrific, they were always helpful when needed. Would highly recommend them

Marc S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

wanda a.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert E.  |  Online Move In 
Clasificación:
5.0

Excellent quality of service and overall experience. Keith manages his team very well and is an exemplary professional. Well done

Luis K.  |  Overall Experience 
Clasificación:
5.0

Great facility. The manager of the facility is an incredibly nice man - welcoming, helpful, kind, understanding, accommodating. I watched him 40 minutes before closing on a Friday night with 5 customers in the store take care of each with professionalism, calm, patience and humor, while acknowledging the others in line. Great representative of the company. Saw a woman walking the storage area early Saturday morning while we were moving out. I'm sorry I don't remember her name, but she called me later to complete on my move-out. Once again, lovely, professional, kind and grateful for my business. I would use the facility again - and will happily recommend. Thank you. -Yvonne

yvonne M.  |  Overall Experience 
Clasificación:
5.0

Keith Smith was amazing! Very thoughtful, knowledgeable, and friendly. We will tell all our friends to rent @ U-haul, 19th Ave & Bell!

James p.  |  Overall Experience 
Clasificación:
5.0

Keith and crew are excellent

David H.  |  First Impressions 
Clasificación:
5.0

Kevin was very professional and I appreciated the fact that in these troubled times the store was set up for customers to be able to keep save distance

Marc S.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

daniel P.  |  Overall Experience 
Clasificación:
5.0

Served our needs well!

kory O.  |  Overall Experience 
Clasificación:
5.0

Keith Smith was very helpful. He provided great customer service and made my experience pleasant.

Tatiana W.  |  First Impressions 
Clasificación:
5.0

It was Keith that made this memorable. Talent like this best be paid well. I appreciate the customer service here most.

Julio V.  |  Overall Experience 
Clasificación:
5.0

Uhaul came to my rescue on moving day when the recommended 3-16' PODS were not enough. I rushed over to get a 20' truck and 10 x 20' storage unit which ended up free when I emptied it 28 days later.

Paulette R.  |  Overall Experience 
Clasificación:
2.0

Vagrants were wandering around inside storage facility

Gary H.  |  Overall Experience 
Clasificación:
4.0

at this location the staff went beyond and above

Marilyn l.  |  Overall Experience 
Clasificación:
5.0

Easiest process by far! I wouldnt have the storage unit if not for the "upselling" your agent Dan did. He listened to my true need and offered a valuable service. I am truly grateful. Great job team!

Julio V.  |  First Impressions 
Clasificación:
5.0

Uhaul came through for me in my crisis as PODS had not estimated the right number of units and could not provide more. I got a 20' truck and 10 x 20 storage unit. My movers could finish the job.

Paulette R.  |  First Impressions 
Clasificación:
5.0

The owner is awesome at this location.

Jonathan C.  |  Overall Experience 
Clasificación:
5.0

Great job! Excellent staff, thank you so much!

Sean R.  |  Overall Experience 
Clasificación:
4.0

The lady that cleans the storage units is very nice and helpful. I think she goes above and betond. Wish I could remember her name. But she deserves a special thank you for being so courteous.

Albert C.  |  Overall Experience 
Clasificación:
4.0

You should have units to rent by week. Some times in life. We only need a short amount of time.

Laurie G.  |  Overall Experience 
Clasificación:
1.0

I made a scheduled arrangement for a certain date and it was given away twice and I had to find another storage unit. I created an email and it was someone else's account when I signed inridiculous.

marian t.  |  First Impressions 
Clasificación:
4.0

Great customer service from everyone.

lee f.  |  Overall Experience 
Clasificación:
5.0

Thank you so much for the wonderful service and friendship. Specially Pat, Heather and Rhonda. It was a pleasure knowing all of you. Manny Alegria

Manny A.  |  Overall Experience 
Clasificación:
5.0

The young fellow who waited on me was excellent.

lee f.  |  First Impressions 
Clasificación:
5.0

The 19th and Bell location is a 1st class operation. The entire staff is personable and professional. The storage units and property are clean and well maintained.

Thomas B.  |  Overall Experience 
Clasificación:
5.0

Everyone was courteous and helpful during the whole transaction .

Leonard C.  |  Overall Experience 
Clasificación:
5.0

Keith is absolutely the best. He helped my wife and I more than once and was always available. Fair and nice, he's one of reasons I would send friends and family there. Entrance off 19th ave helpful

jeff j.  |  Overall Experience 
Clasificación:
5.0

Keith is very patient. Thank you for that.

Carolyn M.  |  First Impressions 
Clasificación:
4.0

The office personnel we're helpful any time I went in there. They were knowledgeable and helpful with merch I bought, questions about my unit, and quickly resolved an issue w/ auto pay.

elyse s.  |  Overall Experience 
Clasificación:
5.0

Desk person was awesome' sorry Keith or Kevin. He went out of his way to get us a storage unit. Thanks so much.

russell k.  |  Overall Experience 
Clasificación:
5.0

Great facility!!!

Steven M.  |  Overall Experience 
Clasificación:
5.0

The staff and facility were superior in every aspect. They have my highest recommendation.

Solange S.  |  Overall Experience 
Clasificación:
5.0

Out a Low price. Its a some expensive a price rent.

Gabriel V.  |  Overall Experience 
Clasificación:
5.0

Keith was extremely nice and Angela was an amazing help.

Loren D.  |  First Impressions 
Clasificación:
4.0

Nine

joel n.  |  Overall Experience 
Clasificación:
5.0

I could not have asked for better service. Manager Brian and Angela went way above and beyond in finding my phone which I drove away with on the trunk of my car. Brian, Thank you!

Manuel A.  |  Overall Experience 
Clasificación:
2.0

When checking out, employee was texting the entire time and made me wait while he texted. He was rude when I asked if Uhaul prorated. We paid for our unit on the 11th and moved out on the 17th.

Hunter B.  |  Overall Experience 
Clasificación:
5.0

A really good costumer service!

Angelaica M.  |  Overall Experience 
Clasificación:
5.0

Brian was excellent he help me to get into that room very easy he help me to get in now show me how I get in get out and I would recommend his location to anyone

WALID Q.  |  Overall Experience 
Clasificación:
1.0

Very unprofessional, the manager costed me a loss of $550,for time off work,gas,daycare when he gave me 24hrsnotice to be out in 24hrs,then cancelled my gate code so I couldn't move my stuff,

anthony g.  |  Overall Experience 
Clasificación:
5.0

The general Manager is an awesome guy. I also would like to thank Keith/Kevin and he is a saint as well as Dino whom poor guy was trying to go home and kept helping customers like myself.

Jeannie V.  |  Overall Experience 
Clasificación:
4.0

unable to open final invoice sent

Donald D.  |  Overall Experience 
Clasificación:
4.0

No comment.

Renee R.  |  Overall Experience 
Clasificación:
3.0

My account was closed after 3 days as I didn't put a lock on the door on day of rental even after discussion of such would't happen till later. Waited 20-min to be helped

Deborah d.  |  Overall Experience 
Clasificación:
5.0

The staff was always friendly and helpful. Special thanks to Brian for excellent customer service.

JUDY M.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

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    Enganches para remolque

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  • Ícono de propano
    Propano

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