El cliente no dejó un comentario.JODY C. | Overall Experience
Customer Reviews for U-Haul Moving & Storage at 19th & Bell
Phoenix, AZ 85023
Services at this Location:
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
- Almacenamiento de bote
- Almacenamiento de RV
- Almacenamiento de vehículos
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Keith and morning staff was very kind patient with me. There was a line of people when this location opened but everyone was helped QUICKLY! I had trouble with my self check in but Keith was able to get me in a truck very quickly. I will surely use this location and recommend to others. Thank you Keith and morning staff!Lauren B.
El cliente no dejó un comentario.Amber M.
Keep up the good workDeborah S. | Online Move In
Best management staff and team of any uhaul location I've rented from. I'm a mover for an agent of North American Van lines. Which is owned by sirva, I rent approximately 50 to a 100 uhaul a year through out the country.. This by far is the best location, and best management.michael A.
Keith was GREAT... accessible and accommodating. My hitch parts did not arrive on time, and he patiently answered all of my calls/concerns. He proactively scheduled a work-around when he was shorter staffed once my hitch did arrive, and made sure the trailer/I were truly prepared for our trip across the country (well aired/good tires and insurance). There were a couple of others at this store running around and making sure all customers were taken care of as well. You are appreciated!JANET G.
not a thingROGER W.
El cliente no dejó un comentario.SYMONPETER N.
All staff were very helpful. Keith was on top of everything. A female (sorry I can't remember her name but can see her face) was very helpful as well. I appreciated all the smooth service. Thanks to all at 19th Ave. & Bell Rd UHaul!!FAITH P.
El cliente no dejó un comentario.KEVIN K.
We waited too long While the employees worked on an internal issue. All they needed to do is say hi and we'll be with soon. Nope! Go to 67th.Patrick O.
El cliente no dejó un comentario.Robert T.
All goodDEIDRA S.
super friendly staff: Dawn and Nick ! Great service and equipment. Thanks for the help!GERALD B.
Donna and the other guy (i didn't catch his name...big guy) were professional, knowledgeable and quick with the process. I just rented a car dolly but had allot of fun with the process and your staff. Y'all did good and I'd definitely recommend and use you guys next time.Joseph H.
Friendly staff.SUPREETHA H.
El cliente no dejó un comentario.DENNIS K.
El cliente no dejó un comentario.Thania C.
El cliente no dejó un comentario.Russell M.
Great customer service. Dawn and Daniel were great.ALEJANDRO C.
El cliente no dejó un comentario.Pradeep R.
Not very friendly or efficient staff. I waited for 10 minutes before the one clerk there acknowledged me as he was on the phone. There were also 4 other customers waiting behind me that looked just as annoyed. Wish I had those ten minutes of my day back. Same again when I returned the truck.Robert L.
THE TRAILER WAS SO OLD,PLESE CALL ME(623)521-6870RICKRick C.
Hats off to Miss Rhonda who follows through with closing the units, excellent communicator, and a very nice lady.DOLORES H. | Overall Experience
El cliente no dejó un comentario.Dina H.
Moved slowly but they were busy so understandableLisa L.
El cliente no dejó un comentario.JOSHUA N.
Initially upon arrival. It was hard to find anyone in the store to speak with. However once I did he was very pleasant.Deidra S.
El cliente no dejó un comentario.MICHAEL G.
Ordered a truck and storage twice over the phone. Only the truck was reserved when I got there to pick it up. Luckily for me there was one storage left, a bigger one than I reserved an was $50 more. I took it. The fella that helped me was very knowledgeable and saved the dayFrances S. | First Impressions
Great costumer service at its best!larry f. | First Impressions
El cliente no dejó un comentario.Kevin G. | Online Move In
El cliente no dejó un comentario.Patricia N.
Nothing needed to improve. Both dudes that helped me were fantastic. Please give them a raise or at least let them know that they're both amazing. I forgot their names. I'm sorry. Thank you though!Jennifer R.
Dawn and her team were great and provided excellent service but I could tell they are understaffed.Kathy O.
Keith is a great guy & had me laughing! This is really the only Uhaul location we use for 2 reasons. 1) We live close by, 2) the employees in this store are always awesome & the equipment is well cared for! I used a different location once & it was awful. So please keep the employees at the 19th Ave & Bell Rd location happy! They deserve to be recognized!Aaron C.
I've used several popular storage providers throughout the years. This is my first time electing to use U-haul storage and I'm very impressed with the customer care. A rep even walked me around showing the storage entry and exit options for my convenience. This was the first time in over 15 years I can remember receiving this level of attention from any storage facility, it was such a refreshing experience. And yes, I'm very happy U-Haul!Tyrone T. | First Impressions
Redirecting calls meant for the local office to the q-800 o # sucks. I tried several times over 24hr period only to get put on hold for an extended time. Yobenson M.
Take the dolly and blankets off the truck. We rented the truck and they took up tie down space we needed...I felt they were a useless "up sale" trick...pissed me off. Your staff was awesome..10+RONALD W.
I enjoy the employees there they are very efficient at what they doJeffrey E.
Since we are already in the system, and no other customers were there, checking shouldn't take ten minutes.Robert C.
Staff in the office was amazing, went out of their way to be helpful even at the close of day.Tamra D. | Overall Experience
El cliente no dejó un comentario.Shannon G.
They needed a bit more help when I was there, but the staff was friendlyBETH H.
Fast, courteous, and professional service. Trailer delivered and preformed as expected.Charles S.
El cliente no dejó un comentario.Kenneth P.
El cliente no dejó un comentario.TIMOTHY B.
El cliente no dejó un comentario.Ali P.
El cliente no dejó un comentario.Donald K.
The Staff was very helpful and professional and courteousCharles C.
Check In took longer than I had planned and I was on a time limitdennis G.
The staff at this location are quite friendly and do not push "sales" that are not requested. This location has been my go-to location for self-storage and truck rentals... ¡Gracias!DOLORES H.
It was inconvenient for me to not be able to pay for the truck rental via credit card. I was not in Phoenix and had no intention of coming to Phoenix just to present a piece of plastic to have my movers then be able to rent the truck. I had to cover his charges by money transfer. Not very convenient.PATRICIA H.
El cliente no dejó un comentario.MELANIE S.
They stayed late to make sure we had access.Tamra D. | First Impressions
El cliente no dejó un comentario.jack F.
I was charge $153 on my card and I try to explain it to the two people that was working there but all they kept saying that it shows $78 taken out on their end. I am just so confuse because they had good customer service but I think they made a mistake and charge me twice hopefully they didn't steal the money but I don't know I just had a bad experience because I got charged $153.Can someone please help and look into itMYRON B.
Keith was very accommodating and got me a great rate for the equipment. The staff in the yard were very helpful and got me on the road quickly.Chad S.
I do not have any suggestions for improvement because everything went smoothly.DIANE F.
El cliente no dejó un comentario.CALVIN C.
Everything was great!KINA W.
El cliente no dejó un comentario.Belinda W. | Overall Experience
El cliente no dejó un comentario.KEVIN E.
El cliente no dejó un comentario.Fermin F.
Keith went nice n beyondJoseph K.
El cliente no dejó un comentario.Michael S.
Made the truck rental experience very easy.Taylor M.
El cliente no dejó un comentario.Lisa B.
El cliente no dejó un comentario.Jacob R.
El cliente no dejó un comentario.Jacob R.
El cliente no dejó un comentario.Michael M.
I spent 30 minutes checking the truck in and I'm being charged for being late . So no I will not recommend you company to anyone else. I was charged over 50 dollars for this .and not happy 6232332534 Johnny ReeseJOHNNY R.
Top notch service! Keith and his team were very professional! I'll be back!Gilbert C.
Very helpfulDonna S.
I scheduled this Uhaul and storage and had movers set up through Uhaul and the process was horrible. After telling the rep that assisted me that I was moving a two bedroom apartment she still reserved a unit that was to small. They attempt to find storage at another location but the price was double!!!! I was only in town for the weekend to move and had to locate another storage within the 2 hour time allotted for the movers who were packing up my furniture. This was unorganized and frustrating and ended up costing me more money!KELA J.
Quicker checkout for those who make reservationsThomas B.
El cliente no dejó un comentario.Branden B.
El cliente no dejó un comentario.Ernest R.
El cliente no dejó un comentario.Jeremy E.
El cliente no dejó un comentario.Rick W.
Customer service is excellentLouise G.
El cliente no dejó un comentario.ADAM B.
I would never use this service again I think their website needs to be worked on I had to wait 3 hours in the parking lot to get my truck checked out because their website wasn't working customer service ladies couldn't help me and then when I returned the truck I had to go through the same process so to get the truck and return the truck it took a total of 6 hours I like customer service now they said they would file a complaint I heard nothing from them about the complaint I was billed for the whole bill I had to receive no discounts this place has the worst customer service I have ever dealt with in my lifeKeith H.
Nickolas is very helpfulDebbie M.
El cliente no dejó un comentario.Cristal P.
Staff are amazing, very courteous. It was a fast in and out and on the road. Very happy.ALBERT W.
El cliente no dejó un comentario.Gary S.
Time managementSamuel A.
Great overall experienceJEFFERY B.
No issuesSriram M.
El cliente no dejó un comentario.Joseph P.
El cliente no dejó un comentario.Carmella S.
El cliente no dejó un comentario.RICHARD B. | First Impressions
Eliminate smoke smell.Bibek K.
El cliente no dejó un comentario.Leonard J.
El cliente no dejó un comentario.Matthew M.
El cliente no dejó un comentario.david C.
Nothing. Great customer service. Very helpful and friendlyCharli P.
No specific recommendations. Dawn Real was professional, prompt, and cordial and most proficient.JERRY W.
Have more employees like DawnDerek M.
El cliente no dejó un comentario.Kyle S.
El cliente no dejó un comentario.jeanie B.
Excellent and prompt service!Clifford N.
Staff was very efficient and very friendly. I had a very pleasant experience with them.gary G.
El cliente no dejó un comentario.Aaron S.
No complaintsBruno B.
El cliente no dejó un comentario.Steve S.
Excellent service fast friendly and fun!! Thanks Nick and Happy New Year!!LISA G.
I was pulling my car and by the time I got to the drop off, the windows were covered with travel dirt. After completing the check in, the worker washed the front and side windows of my vehicle before I left! I will never forget that because it was a stressful travel and he made my day. Thank you uhaul!Cynthia M.
El cliente no dejó un comentario.John M. | First Impressions
El cliente no dejó un comentario.James C. | First Impressions
The staff was friendly and helpful.Ashley r. | Overall Experience
Great fast service......Fabian G. | Overall Experience
El cliente no dejó un comentario.Jennifer S. | Online Move In
Keith. He was excellent. Please don't ever let him go. He is a great asset to the company. He went above and beyond father than buzz lightyear could ever go. His attitude, customer service, his whole personna is rare . He made all the customers smile and laugh. Service that you don't normally see at other places. You have one heck of a great employee. I would so recommend this facility and Keith. I didn't get a chance to meet the rest of your store team. If they're anything like him, you are lucky to have a gold team. Treat them good. Because they're treating us good.dorothy e. | Overall Experience
El cliente no dejó un comentario.stephanie k. | First Impressions
Great staff! Very good service! I will continue using u-haul for all my storage and moving needs always ! Gracias.Ali G. | Overall Experience
Keith and his staff were terrific, they were always helpful when needed. Would highly recommend themMarc S. | Overall Experience
El cliente no dejó un comentario.wanda a. | Overall Experience
El cliente no dejó un comentario.Robert E. | Online Move In
Excellent quality of service and overall experience. Keith manages his team very well and is an exemplary professional. Well doneLuis K. | Overall Experience
Great facility. The manager of the facility is an incredibly nice man - welcoming, helpful, kind, understanding, accommodating. I watched him 40 minutes before closing on a Friday night with 5 customers in the store take care of each with professionalism, calm, patience and humor, while acknowledging the others in line. Great representative of the company. Saw a woman walking the storage area early Saturday morning while we were moving out. I'm sorry I don't remember her name, but she called me later to complete on my move-out. Once again, lovely, professional, kind and grateful for my business. I would use the facility again - and will happily recommend. Thank you. -Yvonneyvonne M. | Overall Experience
Keith Smith was amazing! Very thoughtful, knowledgeable, and friendly. We will tell all our friends to rent @ U-haul, 19th Ave & Bell!James p. | Overall Experience
Keith and crew are excellentDavid H. | First Impressions
Kevin was very professional and I appreciated the fact that in these troubled times the store was set up for customers to be able to keep save distanceMarc S. | First Impressions
El cliente no dejó un comentario.daniel P. | Overall Experience
Served our needs well!kory O. | Overall Experience
Keith Smith was very helpful. He provided great customer service and made my experience pleasant.Tatiana W. | First Impressions
It was Keith that made this memorable. Talent like this best be paid well. I appreciate the customer service here most.Julio V. | Overall Experience
Uhaul came to my rescue on moving day when the recommended 3-16' PODS were not enough. I rushed over to get a 20' truck and 10 x 20' storage unit which ended up free when I emptied it 28 days later.Paulette R. | Overall Experience
Vagrants were wandering around inside storage facilityGary H. | Overall Experience
at this location the staff went beyond and aboveMarilyn l. | Overall Experience
Easiest process by far! I wouldnt have the storage unit if not for the "upselling" your agent Dan did. He listened to my true need and offered a valuable service. I am truly grateful. Great job team!Julio V. | First Impressions
Uhaul came through for me in my crisis as PODS had not estimated the right number of units and could not provide more. I got a 20' truck and 10 x 20 storage unit. My movers could finish the job.Paulette R. | First Impressions
The owner is awesome at this location.Jonathan C. | Overall Experience
Great job! Excellent staff, thank you so much!Sean R. | Overall Experience
The lady that cleans the storage units is very nice and helpful. I think she goes above and betond. Wish I could remember her name. But she deserves a special thank you for being so courteous.Albert C. | Overall Experience
You should have units to rent by week. Some times in life. We only need a short amount of time.Laurie G. | Overall Experience
I made a scheduled arrangement for a certain date and it was given away twice and I had to find another storage unit. I created an email and it was someone else's account when I signed inridiculous.marian t. | First Impressions
Great customer service from everyone.lee f. | Overall Experience
Thank you so much for the wonderful service and friendship. Specially Pat, Heather and Rhonda. It was a pleasure knowing all of you. Manny AlegriaManny A. | Overall Experience
The young fellow who waited on me was excellent.lee f. | First Impressions
The 19th and Bell location is a 1st class operation. The entire staff is personable and professional. The storage units and property are clean and well maintained.Thomas B. | Overall Experience
Everyone was courteous and helpful during the whole transaction .Leonard C. | Overall Experience
Keith is absolutely the best. He helped my wife and I more than once and was always available. Fair and nice, he's one of reasons I would send friends and family there. Entrance off 19th ave helpfuljeff j. | Overall Experience
Keith is very patient. Thank you for that.Carolyn M. | First Impressions
The office personnel we're helpful any time I went in there. They were knowledgeable and helpful with merch I bought, questions about my unit, and quickly resolved an issue w/ auto pay.elyse s. | Overall Experience
Desk person was awesome' sorry Keith or Kevin. He went out of his way to get us a storage unit. Thanks so much.russell k. | Overall Experience
Great facility!!!Steven M. | Overall Experience
The staff and facility were superior in every aspect. They have my highest recommendation.Solange S. | Overall Experience
Out a Low price. Its a some expensive a price rent.Gabriel V. | Overall Experience
Keith was extremely nice and Angela was an amazing help.Loren D. | First Impressions
Ninejoel n. | Overall Experience
I could not have asked for better service. Manager Brian and Angela went way above and beyond in finding my phone which I drove away with on the trunk of my car. Brian, Thank you!Manuel A. | Overall Experience
When checking out, employee was texting the entire time and made me wait while he texted. He was rude when I asked if Uhaul prorated. We paid for our unit on the 11th and moved out on the 17th.Hunter B. | Overall Experience
A really good costumer service!Angelaica M. | Overall Experience
Brian was excellent he help me to get into that room very easy he help me to get in now show me how I get in get out and I would recommend his location to anyoneWALID Q. | Overall Experience
Very unprofessional, the manager costed me a loss of $550,for time off work,gas,daycare when he gave me 24hrsnotice to be out in 24hrs,then cancelled my gate code so I couldn't move my stuff,anthony g. | Overall Experience
The general Manager is an awesome guy. I also would like to thank Keith/Kevin and he is a saint as well as Dino whom poor guy was trying to go home and kept helping customers like myself.Jeannie V. | Overall Experience
unable to open final invoice sentDonald D. | Overall Experience
No comment.Renee R. | Overall Experience
My account was closed after 3 days as I didn't put a lock on the door on day of rental even after discussion of such would't happen till later. Waited 20-min to be helpedDeborah d. | Overall Experience
The staff was always friendly and helpful. Special thanks to Brian for excellent customer service.JUDY M. | Overall Experience
Additional Services at this Location
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
¡Tenemos la mayor cobertura en América del Norte!
We ship across town or accross the world!
¡Venedemos cientos de productos para que las mudanzas sean más simples!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!