Fast service. Good quality truck.Julie Wu C.
Customer Reviews for U-Haul de Saint-Jacques - déménagement et entreposage
Montreal, QC H4B1T4
(& St Jacques)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.LYNNE O. | First Impressions
El cliente no dejó un comentario.Alexis T.
La promo de 1 Mois gratuit ne fonctionne pas sur l'application et je n'ai pas pu en profiter même si je suis eligible.COMLAN CONSTANT S. | Online Move In
El cliente no dejó un comentario.Nadia K.
Thank you !jean louis s. | Overall Experience
Price would reflect price given at booking I reserved was told it would be 40 dollars after checking out price ended up being 80 because of mileage not a big dealLemarr F.
Able to park in Canadian tire parking for the large truck.Kambiz D.
El cliente no dejó un comentario.Benoit R C.
trÃ¨s bon service personnel trÃ¨s poliNormand C.
La personne qui est venu inspecter le camion au retour du camion n'Ã©tait pas sympathiqueHelene L.
Friendly staff and good service.Kenneth A.
Excellent service. Would 100% recommend. Thank youNoemy C. | Overall Experience
El cliente no dejó un comentario.Christian S. | Overall Experience
Le préposé était extrêmement serviable et courtois!Matthieu L. | First Impressions
El cliente no dejó un comentario.Normand D.
El cliente no dejó un comentario.Xxx M.
The young man, Damian I think, is absolutely wonderful! Made sure I got everything I needed. Had everything ready and went through all the steps with me. He's very patient and polite. The place is very well maintained.Nadine D. | First Impressions
This time everything was great. ThanksKrystine D.
El cliente no dejó un comentario.Attila H.
El cliente no dejó un comentario.VÃ©ronique L.
Clearly state that the vehicle won't be ready for pickup at the reserved time since I had my reservation for 10 am and they did not deliver until 10:45 am. Also clearly state that the amount of gas to be loaded only needs to be enough to fill the tank to the level if was when you receive the vehicle. I was lead to believe you had you fill the tank completely without any reimbursement.Azriel L.
I would appreciate receiving my invoice! Returned the equipment at 11am and 11:30pm I still haven't received my final invoice. This should be reviewed.Serge G.
The service was expensive. Even at the price we paid ($165+tx), we had restricted hours. When we once made it a few minutes before the closing time, our code would not work. Also, having to pay for a whole extra month when I only needed it for 2 days into a new month was extremely annoying - if they could have at least prorated by the week, it would have been much more reasonable. Finally, when I wanted to close the account, since I was no longer in the city, I called the branch several times to discuss arrangements but I kept being put through to the central call centre. The call would send a message to the branch to call me back but it took 3 messages before the branch ever called back. And then, when we went in person to close the account, the service was extremely slow. After paying an extra 164$ + tax for 28 days that I did not need, it was really disappointing that I also had to waste so much time due such poor service or a shortage of staff.Sathya Dushyanthi K. | Overall Experience
El cliente no dejó un comentario.Benoit F.
El cliente no dejó un comentario.Claude P.
All was good . Happy with the service. Thanks. Merci.Branimir K.
El cliente no dejó un comentario.Marie Josee M.
The clerk marked the gas level as full without actually looking at the truck. Once I drove away I noticed the the gas level was not full, but down to the first mark on the gauge. Upon returning the truck the clerk did not review anything with me, just said to leave the keys and I could go. What should have been an $80 rental ended up costing $257. Shameful business practices.Joseph Albert N.
Service plus rapideMaude B.
Liam was a great help!Zachary T. | First Impressions
El cliente no dejó un comentario.Brian O. | Overall Experience
The vehicle is good in terms of performance. The person at the reception was good. I waited 40 minutes to get the van even though I completed all the process online .The fuel economy is very bad. It consumed about 15 litres for 60 kms. Definitely not good. These points has to be taken care.Mohan Kumar N.
El cliente no dejó un comentario.robert leonard C.
El cliente no dejó un comentario.Francisco Javier S.
Could have more than one person to man the location when I took delivery of the truck. Otherwise 5 stars!!!Francois Thomas L.
I rented a truck that was previously hit by some customer who rented it before me and had scratches on the rear left corner. I did not take damage coverage and did not notice these scratches when I took the truck. I was charged around $465 for a damage I did not do, Check your records because this was a straight up scam!!Rafik K.
El cliente no dejó un comentario.ANDRE C.
El cliente no dejó un comentario.Khaled E.
J'aime ! VÃ©hicule et Ã©quipements, rÃ©servÃ©s avec l'application, dispos Ã temps. Service courtois et efficace.Ulysse S.
There were no signs to indicate where to park. Otherwise everything else was great.Geoffrey J.
El cliente no dejó un comentario.Kudakwashe Cliff M.
El cliente no dejó un comentario.Arthur M.
This feedback form is in english and I would like to do it in french, so that's not good. The truck I rented had a bunch of imperfections that weren't noted with a little sticker. So that means that if I didn't see them, after I was done renting the truck someone else would have inspected it and they would have said that I was responsible for those scratches and bumps. I find that innaceptable. I think that the person who does the inspection should do it with me before I leave with the truck, because these people have a good eye to spot the imperfections (actually, since I wasn't sure about 1 scratch, I asked 1 of you worker who was passing by, but then your worker spoted another bump that I would have never spoted). Otherwise, it was great.Simon L.
What in the world do you mean by rental pick up location. Also even though I chose English as my preferred language Was sent e-mails and texts in French.Alan D G.
El cliente no dejó un comentario.Melanie L. | Overall Experience
El cliente no dejó un comentario.Ian M.
No satisfaction, over charged for the gaz after transaction , was not there expecting a Phone call from the office no body called back. Never returnMarie-Claude P.
El cliente no dejó un comentario.Murray M V.
El cliente no dejó un comentario.Real B.
Un item de notre entrepôt (qui avait été oublier à l'extérieur) à été jeter par le personnel SANS que nous soyons contacter... Aucun service/aide/compensation n'a été offerte malgré que nous ayons tenté d'adresser le problème... 500$ en perte personnel pour une erreur commise par les employés... Service plus que décevant.william s. | Overall Experience
El cliente no dejó un comentario.Xiao Dong W.
El cliente no dejó un comentario.MARTIN B. | First Impressions
El cliente no dejó un comentario.Nadia B.
El cliente no dejó un comentario.Bu D.
El cliente no dejó un comentario.Amir hossein A.
The check in was excellent and simple . Where the experience went sour was on the return . Came at the location and there were several other costumers . The representative have me the option to simply leave the key and hel do the check out for me . I went back to take pictures of the KM dashboard and left . 45 minutes later i received an email with the final tally and the bill , to my suprise , the agent had check me out almost 50 minutes after my actual return time which resulted in double charges everywhere . I had to call costumer service and wait almost an hour to get the problem resolved .Khashayar M.
El cliente no dejó un comentario.Woodney M.
The vehicle I was lent had a non-functioning headlight and the parking brake release handle was barely functional. Of the 4 customer service agents i spoke to, 1 was helpful. The rest hung up (I was not disconnected) when claiming to transfer me. This location has also given me wrong information in the pastOthman K.
El cliente no dejó un comentario.Kahan Navinchand B.
El cliente no dejó un comentario.Marc C.
El cliente no dejó un comentario.Neel Jitendrakum P.
The truck wasn't where it says it was, we looked for it for quite a while. Assistance/phone support was below average. The app and website isn't greatJoffrey B.
El cliente no dejó un comentario.Paul L.
El cliente no dejó un comentario.Carine E.
El cliente no dejó un comentario.Aliye Eda A.
El cliente no dejó un comentario.MAXIME B.
this is a fraud they stole my money 25$ without my permission even though he said 3 times the cleaning was ok after then charged. just thief i am gonna dispute to my bank and uhaulKyungnam L.
It's hard to calculate in 'miles' and not kilometersChantal S.
El cliente no dejó un comentario.RANA L.
El cliente no dejó un comentario.Guy H.
everything was perfect. just keep it up.Erhunwunse O.
Liam was greatFiras S. | First Impressions
Friendly and efficient staff. Would definitely rent from this location again. :-)Penny B.
El cliente no dejó un comentario.Nathan G.
Repondre au telephone svpCarlos G.
The delivery men were extremely kind and helpful. they were exceedingly polite and even helped carry stuff out of the truck and offered to carry it into the apartment.Joshua L.
El cliente no dejó un comentario.LORI R. | Overall Experience
J ai rÃ©servÃ© un vÃ©hicule pour 4h et lors de la prise du vÃ©hicule il fallait la retourner au bout de 3h30...aucunes excuses si nous n'Ã©tions pas content pas de vÃ©hicule,,,dÃ©solantYves T.
terrible service to follow up. They kept hanging up the line on me for a very urgent matter. Very unhappyAmine M. K.
El cliente no dejó un comentario.FREDIC L.
El cliente no dejó un comentario.James R.
The storage is understaffed. They were not able to answer my calls for a full day. I was finally able to checkout by connecting to the center office who sent them an email.Gokce K. | Overall Experience
El cliente no dejó un comentario.Claire Elaine A. | Overall Experience
The lady that assisted me was very helpful.Angie B. | First Impressions
El cliente no dejó un comentario.Julien S.
El cliente no dejó un comentario.Nicholas W.
El cliente no dejó un comentario.Jean Eudes M.
El cliente no dejó un comentario.Chongwei S.
El cliente no dejó un comentario.James Patrick A.
El cliente no dejó un comentario.Nickesha P.
El cliente no dejó un comentario.Louise Marie Germaine T. | Overall Experience
I would definitely do the pre-approval a few days before pickup. It's really long on the days of and made me late / stress. Other then that I was really pleased on how easy it wasEmmanuelle B.
El cliente no dejó un comentario.Andrea R.
Hello, My name is Samia Abbes I booked a car with You and this is what happened : 1) I returned the car correctly with same level of fuel but I was induly charged extra 20$. See pictures attached and I have others too. I am kindly asking You to reimburse me my money back. 2) The bill was issued under the name of my friend who helped me. The booking was done on my online account and paiement was taken from my credit card ending by 9960.I asked for correction of the bill from the branch of Saint Jacques but that was refused dated of August 2nd, 2021. I am kindly asking You to correct the bill to put under my name with my right address 1511 Egan Av Montreal H4E 2J6. 3) the African agent to whom I spelt my address being accom by my friend put a wrong address that doesn't exist. 4) the night of the return, the app was not working. I called Your customer service but They were not helpful at all. The lady gave me the same number that dialed to have her online. My phone number is 514 660 5021 My email address is email@example.com Best regardsOlivier T.
El cliente no dejó un comentario.Or H.
Make the process a little bit easier. Other than that great service, thanks.Yanis-Mehdi S.
El cliente no dejó un comentario.Austin Junior E.
El cliente no dejó un comentario.Jean-Philippe C.
They charged me 40$ For cleaning because I left a water bottle and two French fries in the cup holders and some dry debris they had to sweep out in the back. Probably took 2 minutes to clean the thing. Unabashed highway robbery.Phillip Odd M.
The agent put the wrong address even if I spelled it. Uhall issued a bill under the name of my friend instead of mine. I asked for corrections, I was told NO. I was overcharged. I am going to file a complaint to OPCSamia A.
My only issue is that when I called that I am returning the truck around 10PM when I said at the store around 8pm I found out I need to pay 40 dollars more even if the store will be closed and is after hours..... the person just told me If you need to return after 8pm just call us and we will do it for free. so I am desapointed by this when some one said its free and when I call the guy on the phone was already pissed to talk on the phone and telling me It gonna cost 40 dollar more for nothing. call me at 438 992 4122 to discuss about this situation please. GraciasNadir Y.
El cliente no dejó un comentario.Gagandeep Singh S.
El cliente no dejó un comentario.Iurii T.
El cliente no dejó un comentario.Amirhossein D.
El cliente no dejó un comentario.Andy C. | Overall Experience
El cliente no dejó un comentario.Isai C.
El cliente no dejó un comentario.Jacek K.
El cliente no dejó un comentario.Khosrow M.
El cliente no dejó un comentario.Jairo Alexander S.
El cliente no dejó un comentario.Michael H.
El cliente no dejó un comentario.Mohsen S.
El cliente no dejó un comentario.Julien P.
El cliente no dejó un comentario.Yannick Louis Et T.
El cliente no dejó un comentario.Sarah Jessica L.
El cliente no dejó un comentario.Noho M.
Guy did not explain instructions - was in his phone so I had an extra day to pay on my contract. No refund of my fuel even I have refilled tank Experience really bad overall â€¦ Cleaning charge 25$ â€"- because yellow Liquid in tank â€¦ I did not transport any yellow stuff and I have been told smoke in van no one ever smoke in the truck â€¦ I will not use again this place and will not recommend it at all â€¦Nicolas F.
El cliente no dejó un comentario.Alissa G.
El cliente no dejó un comentario.Harold O.
El cliente no dejó un comentario.Samuel B.
Je n'ai que du positif à mon expérience chez U-HALL ! Je recommanderais mon expérience à mes connaissances. Merci à vous tous ! Diane BouleDiane B. | Overall Experience
El cliente no dejó un comentario.Gawaher A. | Overall Experience
El cliente no dejó un comentario.Thomas A. | First Impressions
El cliente no dejó un comentario.Brian K. | Overall Experience
El cliente no dejó un comentario.Yael M. | Overall Experience
El cliente no dejó un comentario.Gilles D. | Overall Experience
El cliente no dejó un comentario.Eve D. | Overall Experience
I was very unsatisfied with my experience. I made reservations for a outdoor storage then was told upon arrival it wasn't available and was offered a smaller storage on the second floor. As well I was offered a discount promotion and when I arrived at the counter I was told it was not validquinn w. | Overall Experience
El cliente no dejó un comentario.Gawaher A. | First Impressions
El cliente no dejó un comentario.Gawaher A. | Online Move In
El cliente no dejó un comentario.Laureanne B. | Online Move In
The unit was dirty and full of spider webs. Also theres a big support beam in the middle of the unit, which isn't great.Bianca D. | First Impressions
El cliente no dejó un comentario.RAFFAELE L. | Overall Experience
Helpful staff, clean bathroom, never waiting to access loading dock all around 2thumbs upMichael B. | Overall Experience
El cliente no dejó un comentario.Caitlin C. | Overall Experience
El cliente no dejó un comentario.PATRICK C. | Overall Experience
Tristan was friendly and helpful even as he hurried around serving various customers because there was only one desk open. A very impressive young man.Philip C. | First Impressions
El cliente no dejó un comentario.Michel B. | Overall Experience
I was told over the phone that I could secure a vehicle with my visa debit and they even took my visa debit down to hold the appointment then when I arrived on moving day they refused to let me book without a credit card insane it’s literally the day I’m moving and they refused me a truck they booked with my card in the first place the staff was rude and the whole facility was dirty they said they had poison lying around for the rats wtf ?? I also paid for a storage which was advertised at 149$ in a large sign on their wall and they charged me 175$ worst place everSasha Alexandra C. | First Impressions
Unite mal éclairé. Personnel mal informé . Manque de courtoisie et de communication de la part du gérant Emile Marciano.Etienne V. | Overall Experience
The premises are well-maintained and the staff very helpful. Very easy to access to our unit and the location is convenient. Thank you for your excellent service.Zsolt A. | First Impressions
Bien que tout ce soit bien passé à l'acceuil. J'étais extrêmement déçue et frustrée d'apprendre surplace que je ne pouvais pas bénéficier du mois gratuit d'entreposage que j'avais discuter par téléphone. D'après la personne de l'acceuil il arrive souvent que le standard se trompe. Mais là c'est une erreur d'environ 300$ qui est très fâcheux. La personne du standard m'a juste indiqué que je devais d'abord avoir louer le camion avant la location de l'entrepot. Ma location d'entrepot était pour l'aveil donc j'ai fait changer la date de réservation d'entrepot sur ses conseils. Tres décevant surtout que je planifie de louer l'entrepot jusqu'au minimum Juillet, ce qui fait au minimum 3 mois.Zahra T. | First Impressions
I was disappointed that I reserved a 10' x 20' locker but when I arrived they could only give me two 10' x 10' lockers. This is less convenient than I had planned and no one warned me so by the time I got there with the movers, I had no choice but to accept what was given to me.Kimberly F. | First Impressions
Merci !PAUL K. | Overall Experience
El cliente no dejó un comentario.Alain G. | First Impressions
The storage space is close, convenient, and perfect for my storage needsLYNDA B. | First Impressions
I was not told the first payment had to be on a card I had to run to the bank a second time while the movers I paid by the hour waited so it cost me an extra hundred dollars. They should make that clear so these situations can be avoided.Angie Christine M. | First Impressions
I would usually give UHaul an excellent rating, but for this move it was a disaster. I had pre-arranged the rental of a second locker for Oct 1 and was careful to ask whether it was OK if I came later to put the lock on because the moving truck would be arriving sometime between the 10th and the 18th of the month. When I got there, I discovered that the locker was rented to someone else. i was told that according to your policy, if someone does not come to put their lock on the locker quickly enough, the reservation is cancelled. I guess I understand why, because you have a lot of no-shows, but I was under the impression that I would start to be charged from the 1st of October automatically. This caused a great deal of inconvenience for us because we now will have to 1) pay more for a larger locker until a smaller locker is available, and 2) move my stuff again into the smaller locker. To avoid this for others in the future, I think your communications should make the rules about reserving more clear and up-front. It would have been nice to have a reminder email saying that my reservation would be canceled if I did not call or present myself in short order. I would have quickly called and resolved the issue immediately.WENDY P. | First Impressions
Friendly staff, I always leave satisfied.John L. | First Impressions
El cliente no dejó un comentario.Louise T. | First Impressions
Samedi, le service était moins agréable que dimanche...Gilles D. | First Impressions
El cliente no dejó un comentario.DAPHNE D. | First Impressions
Thanks very foodRamsay L. | First Impressions
Very professional employee was nice explanations were clear overall a great experience definitely will come back if neededGiovanni M. | First Impressions
information from Emile was thorough, well explained and helpful and polite. Facilities were clean, I feel our items will be secure in the storage facility. thank youKatrina M. | First Impressions
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!
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