Customer Reviews for U-Haul de Saint-Hubert - déménagement et entreposage

8,623 reviews

2771 rue Mance   Saint-Hubert, QC J4T2H8
(& Taschereau Blvd)

(450) 465-6702

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(450) 465-6702

2771 rue Mance
Saint-Hubert, QC J4T2H8
(& Taschereau Blvd)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Excellent service

BRUNO D. 
Rating:
5.0

Parfait

ROGER M. 
Rating:
5.0

Customer did not leave a comment.

OSCAR GIOVANNI B. 
Rating:
3.0

Horrible mobile experience. I just couldn't believe it. It's below everything I have experienced.

Eric N. 
Rating:
5.0

Customer did not leave a comment.

YOUCEF B. 
Rating:
4.0

why do Debit credit cards exist , if uhaul will not allow us to pay with them?

LESLIE A. 
Rating:
1.0

45min wait at 8am to get the rental... 15min wait at 13h to return the rental... This is extremely poor management. If you have 25 customers taking their rental at 8am, staff the place properly.

SIMON-BERNARD D. 
Rating:
5.0

Customer did not leave a comment.

Martin H. 
Rating:
4.0

Customer did not leave a comment.

Tarek M. 
Rating:
1.0

Customer did not leave a comment.

dany M. 
Rating:
5.0

Waiting time to pick up a rental is way too long even though you made a reservation on line. Second time at this location and both times I had to wait an 1 hour.

ROBERTO S. 
Rating:
3.0

Customer did not leave a comment.

natasha B. 
Rating:
3.0

Front desk's customer service. More information about truck (fuel level, damages, etc.) Service is ok, but you can improve, 😉

JUAN CARLOS B. 
Rating:
5.0

Customer did not leave a comment.

CEDRICK J. 
Rating:
5.0

Customer did not leave a comment.

GUY L. 
Rating:
5.0

Customer did not leave a comment.

ANDRE O. 
Rating:
5.0

Customer did not leave a comment.

PASCAL MAXIME L. 
Rating:
5.0

Customer did not leave a comment.

MICHEL R. 
Rating:
4.0

Great service. Good price.

BENOIT G. 
Rating:
1.0

Customer did not leave a comment.

GUILLAUME C. 
Rating:
5.0

Customer did not leave a comment.

MARTHA ISABEL A. 
Rating:
5.0

Perfect !

Nicolas T. 
Rating:
4.0

I did not receive the final bill when I delivered the truck. Please send a copy to jognatcyc@gmail.com contract no. 89042957

PIERRE M P. 
Rating:
1.0

Chaos, kilometre or miles, super expensive

KHYSROW A. 
Rating:
1.0

Inspect and clean the interiour better and have better costumer support and even have a better control of the yard they were clearly disorginised

BERTRAND P. 
Rating:
4.0

Customer did not leave a comment.

ZHIVKO GEORGIEV G. 
Rating:
4.0

Insurance fees not indicated until payment, would like to know before doing the transaction.

GERARD JR H. 
Rating:
5.0

Customer did not leave a comment.

MICHEL D. 
Rating:
5.0

Customer did not leave a comment.

KATIA M. 
Rating:
5.0

Customer did not leave a comment.

CHRISTIAN P. 
Rating:
5.0

Tell people they can't leave their car there. I would've had someone with me. Parking close available at least

GABRIELLE T. 
Rating:
5.0

Customer did not leave a comment.

STEPHANE B. 
Rating:
4.0

Customer did not leave a comment.

MYRKA L. 
Rating:
3.0

Customer did not leave a comment.

GERMAIN G. 
Rating:
1.0

HORRIBLE CUSTOMER SERVICE. Had a long wait to talk to a very unfriendly staff. When returned the lady who check the van was extremely rude and later I noticed they over charges me for the gas which I already filled up. Worse experience with truck rentals.

KOOROSH K. 
Rating:
5.0

Customer did not leave a comment.

ELOI C. 
Rating:
3.0

Problème de stationnement pour les clients qui prennent possession d'un camion. Ça m'a value une contravention de $64.

MARC H. 
Rating:
3.0

Uhaul a de tres bons équipements et de bons prix. Le problème est le staff. Ils ne se soucis pas des clients. Ils peuvent passer de l'arrière boutique au comptoir des dizaines de fois pendant plus de 15-20 minutes sans dire un commentaire ni même un regard aux nombreux clients qui attendent en ligne et découragés. Celle qui m'a servi à passé son temps à me lancer des petites phrases sarcastiques pour tenter de me faire sentir mal. Autre chose, tout les document ne sont qu'en anglais (au Québec) Sincèrement, j'y retournerai puisque c'est pres de chez moi, l'équipement est bien entretenue et les prix sont bons, mais je déteste interagir avec les employés qui n'aiment pas leur travail.

ERIC M. 
Rating:
4.0

Customer did not leave a comment.

MELANIE B. 
Rating:
4.0

Customer did not leave a comment.

LINA L. 
Rating:
4.0

I uploaded my drivers' license front and back and when I appeared in person I still had to give my license to the representative. In this time of covid I thought I could avoid someone handling my personal effects but it seems this is not the case. Why bother to have your customer upload the photos at all.

Robert D. 
Rating:
3.0

Beaucoup de confusions, mauvaise information de la préposée lors de la réservation, pas de parking pour les clients, véhicules dans tous les sens dans la cour, les préposés à l'extérieur semblent dépassés. L'organisation est grandement à améliorer.

ERIC D. 
Rating:
5.0

Everything was well done!

GREGORY C. 
Rating:
3.0

1. Employees are slow, causing me to lose time on my contract. Please encourage them to move with a sense of urgency, or change location layout to reduce time wasted in movement. 2. Equipment had an oil warning message on instrument panel. When I informed staff, they told me that equipment oil was OK but Instrumentation was malfunctioning. Not encouraging!

noah S. 
Rating:
5.0

thanks for up to date electronic aquept it make life essayer for hardworking people in which you faceleted your serves for them a big thanks

SHAH WALI G. 
Rating:
1.0

1- The location is desperatly lacking a customer parking. I can understand a normal car rental to have little parking as you rent a car when you dont have one in the first place, but trucks are rented when your car is too small. having to park 6 corners away and hope the legal parking spots for the whole day arent already all taken is dumb. 2-I requested 2 boxes of protection towels, when i got back from parking my car miles away i was given the truck expecting the towels to be inside, they were not, i was refunded when i came back, but i was renting them because i needed them, and I had none to use. at my destination. 3- truck was empty of fuel when i got it, evaluation said 1/4, but I drove only one block before getting a warning that it had less then 50mile of range so i feel it had less then that. filled it up ( about 160$), returned it with half a tank more then when i got it, didn't get any compensation for that half tank i gave you.

JEAN-FRANCOIS F. 
Rating:
2.0

Customer did not leave a comment.

GAETAN F. 
Rating:
4.0

Rien, facile afin de réserver le vehicule en ligne. Ce que j'ai apprécié c,est au retour un employé m'attendait à l'extérieur . Apres avoir fait l'inspection du véhicule, à partir de sn cellulaire je n'ai pas eu à me présenter à l'intérieur. Éfficace et Rapide merci!

SYLVAIN R. 
Rating:
5.0

Customer did not leave a comment.

GUSTAVO ANIBAL R. 
Rating:
4.0

more adequate staff outside for pickup and returns

FRANCESCO F. 
Rating:
5.0

nous avons mis plus d'essence de peur d'en manquer et votre homme de court au retour du camion nous a dit que nous aurions un remboursement et ce n'était pas ce qui est arriver mais dans l'ensemble le service est impécable et rapide

DANIEL H. 
Rating:
1.0

Very very bad experience. I had to wait 45 minutes in a line up before being served. When I finally get to the staff, the reservation made the day before on the phone (received by email and text message) wasn't done properly so the truck ordered wasn't reserved for me. I had to take a bigger one even if I am not comfortable driving it. I had no choice!!! After this very bad experience of 1h30 total, the guy who gave me the truck was rude and impolite. What can you ask more as bad experience??? Moreover, the computer to finalize the transaction to get the truck was very slow. Ridiculous! Do you care about your customers???

Stephanie L. 
Rating:
5.0

Excellent service

MARC B. 
Rating:
4.0

Customer did not leave a comment.

JEAN-FRANCOIS M. 
Rating:
1.0

Customer did not leave a comment.

PATRICK G. 
Rating:
4.0

Customer did not leave a comment.

FELIX B. 
Rating:
1.0

Pourquoi vos sondages est toujours en anglais peut pas répondre mais votre employé un nommé André trestres gentil et compétent, autre chose vous avez aucun stationnement pour vos clients on est obligé de stationner sur le bord du rue et c est interdit et en plus on 3st obligé a cause qui n'a pas de stationnement avoir un autre chauffeur pour conduire notre auto pour la stationner ailleurs vraiment plate et un manque de service essentiel

ROBERT N. 
Rating:
4.0

3/4 employees were excellent, 1 was below average.

JONATHAN M. 
Rating:
2.0

No parking. Hy receive de truck 3/4 full Hy put back to 3/4 full. Hy put 24 dollard End they told me not enough charge me 25 dollard more. Not normal. They told me to go put gaz again hy had no time hy waste so many time with parking And for the gas hy stop to gaz tank. To gaz. Iff they eas a need for more gaz hy put hit when hy whas dare I want refunf off my gaz charge. Not happy hat all. Hy told the personne over theyre Hy dont tink i will rent from you again. And hy will tell my friend to be aware.

RICHARD C. 
Rating:
5.0

M'y Sister said it should be horizontal but the way it was fix was not enough horizontal. A bit too low.

CAROLINE C. 
Rating:
5.0

Customer did not leave a comment.

Darren M. 
Rating:
3.0

Customer did not leave a comment.

Fima K. 
Rating:
1.0

They gave me the key, said everything was in the truck. The gas level on the paper wasn't the good one. They told me to take a picture and I did. Once home, I realized that the moving blankets were not in the truck. Finally, when I drop off the truck, they billed me for the gas and for the missing blankets.

BENOIT P. 
Rating:
5.0

Customer did not leave a comment.

JULIEN V. 
Rating:
5.0

Customer did not leave a comment.

NICOLAS M. 
Rating:
3.0

Service bien, pourrait être amélioré. Bon service dans la cour au départ, pourrait être amélioré en semaine.

BENOIT B. 
Rating:
1.0

Agrée retournons, i Wars charges $60 for gas and $30 for gas services. I was not informed of those charges at least verbally, when I was renting it. The gasoline meter is not digital and it was unclear how you calculated the gasoline volume to refill. In short, I am frustrated with theses lacks of explanation and information and of overwhelming ways of doing business of your organization. I may share this perception with the others to improve your business style.

Tsutomu S. 
Rating:
1.0

Customer did not leave a comment.

KARINE A. 
Rating:
4.0

The online reservation was used. Any chance the pickup could be accelerated ? Direct access to the truck w/o waiting inline in the store ? The return home et was 100% efficient . Tks !

Gilbert D. 
Rating:
5.0

Customer did not leave a comment.

SYLVAIN B. 
Rating:
2.0

Customer did not leave a comment.

ALAIN J. 
Rating:
1.0

Too expensive

DANIEL P. 
Rating:
4.0

The only problem I had was the front desk staff were late. The doors should open at 07:00. I was there at 06:45, waiting outside, there were 4 other people besides myself also waiting in line outside. At 07:05 the front desk agent enters the building and opens the front door. Then at about 07:20 a 2nd front desk agent arrives and starts work. Why can't employees be on time ?

NORMAN B. 
Rating:
3.0

The wait time for a rental is crazy, there has to be a better way to do this. The paper work is just ridiculous. Even with a reservation there is still a long wait to get a truck. This has to be improved.

LARRY M. 
Rating:
3.0

App to pick up the truck very bad and associated didn't want to help me in the process also she doesn't speak English

Blas J. 
Rating:
2.0

The employees were all over the place and giving different signals on what we were supposed to do. It really cut into our moving time

Gordon S. 
Rating:
5.0

Customer did not leave a comment.

LUC D. 
Rating:
5.0

Customer did not leave a comment.

KEVIN M. 
Rating:
4.0

recommander de louer avant de se présenter sur place en personne! Aviser qu'il y a un important afflux de personnes qui viennent pour louer camion et équipement. Temps d'attente long avant de partir avec camion loué. Pas de place de stationnement pour notre auto personnelle prévu.

MICHEL B. 
Rating:
4.0

Very congested on your property due to high volume of trailers and trucks limiting very little to no room to maneuver customer vehicles. The public street has much traffic early in the morning and late afternoon.

ANDRE H. 
Rating:
2.0

Even though we do our reservation on line I still had to wait 1 hour to get the truck from the yard. There should be a fast lane for on line reservation

ROBERTO S. 
Rating:
3.0

We shouldn't have to wait in line 45 min if we did all of the requirements to get the key via the mobile app. You should have a way to avoid that. It's highly frustrating. You had 1 clerk only working at 9 am. The other 2 arrived at 9:20 or so. There was a line of over 15 people waiting.

Mathieu L. 
Rating:
2.0

Durant les fins de semaine, l'organisation de cet endroit laisse à désirer et il manque de personnel pour donner un service adéquat aux clients. Les employés se sentent mal gérés par la direction et il ne reçoivent pas suffisamment d'aide pour arriver à servir les clients.

SONIA H. 
Rating:
2.0

J'ai attendu 35 minutes dans une file d'attente pour me faire dire que je decays site dans la file d'attente à l'extérieur pour redonner ma remorque.... Donc encore de l'attente. Il aurait simple d'aviser les gens du processus ou de l'afficher pour éviter cette perte de temps. Lw préposée dans la cours fut gentil et aidant. Le questionnaire en français aurait été bien...

SAMUEL B. 
Rating:
2.0

Very slow check in- check out process

JACQUIS L. 
Rating:
4.0

So long to get the trailer. 1h!

DAMIEN M. 
Rating:
3.0

Nous avons attendu plus de 30 minutes dans une fil d'attente allant jusqu'à l'extérieur, pour obtenir notre camion. Nous avions pourtant fait le check in en ligne afin d'écourter les délais…

Vincent R. 
Rating:
1.0

Improve customer service,

DOMINIC R. 
Rating:
2.0

Customer did not leave a comment.

JONATHAN C. 
Rating:
5.0

Staff is friendly Equipment availability is great No issues so far.

PHILLIP GEORGES K. 
Rating:
5.0

Customer did not leave a comment.

Michael S. 
Rating:
2.0

Customer did not leave a comment.

OMAR N. 
Rating:
5.0

Drop off process was quick, friendly and efficient.

Patrick D. 
Rating:
4.0

Customer did not leave a comment.

Hery J. 
Rating:
4.0

Kind and friendly staff...very efficient

PIERRE L. 
Rating:
3.0

The truc location and availability changé three time in four hour before The truck can finally be available, and I have to change my schedule because of that.

philippe S. 
Rating:
5.0

Bon service toujours satisfait merci ...

SYLVAIN B. 
Rating:
5.0

I appreciated that there was someone outside so that we could give the truck back Also just a suggestion, when we reserve by internet we should be able to be serve before a client comes in to reserve a truck especially when they don't know what they want. Because of them we have to wait our turn. Like I said it s just a suggestion Thanks

RONALD F. 
Rating:
1.0

Personnel irrespectueux et non empathique. J'avais un problème de facturation mais je ne devais pas me plaindre autrement on me menace d'appeler la police. La dame a la caisse n'a aucun respect pour les clients.

CHABI G. 
Rating:
5.0

thanks

Alain A. 
Rating:
3.0

Customer did not leave a comment.

Olivier C.  |  Overall Experience 
Rating:
1.0

First of all, Compared to other store places you guys over charge. Second, my credit card expired and i received a new one and it slipped my mind me calling you guys to update. So since your people took down my phone number wrong, I never received any calls regarding my payments. No emails until the final one saying my stuff was gonna be auctioned. Nearly lost all my stuff and then had to pay months worth of late fees. Not Impressed. Will never use your storage nor ever recommend it to anyone. Good day.

shane b.  |  Overall Experience 
Rating:
2.0

The storage unit had holes in the roof and leaked water over all of my belongings for 18 months. When I opened the door everything was covered in black mold. Most of my furniture was priceless antiques, well over 150 years old. I was crushed, I had to get rid of my clothes, linens, furniture, anything that wasn't ceramic or stainless was destroyed completely. Dont ever store your precious belongings at a U-Haul.

Jennifer L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cristobal L.  |  Overall Experience 
Rating:
3.0

No elevators to bring things to the upper floors

Cristobal L.  |  First Impressions 
Rating:
1.0

Agente désagréable au comptoir Jette son téléphone car demande de l’aide à cause du line-up qui la dépasse J’ai été chargée deux fois pour l’entrepôt Ma facture pour la camionnette diffère de ce qui a été chargé sur ma carte

Linda M.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

saraclaude q.  |  First Impressions 
No reviews have been submitted for this location.

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