Comentarios del cliente para U-Haul de Montréal-Ouest - déménagement et entreposage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul de Montréal-Ouest - déménagement et entreposage

Grado total:

Los comentarios sin texto están actualmente ocultos. Mostrarlos mostrados. Desea ocultarlos

nicolas A. en

Grado:

Very hard to have the line and ask for a questions,,,, the person-employé transfer to a dead line for a question and hang up the phone, waste of time

Mark T. en

Grado:

The staff is always friendly here

Robert M. en

Grado:

Turcot interchange construction rates the not applicable answer. Better signage as to were to drive a vehicle in would be better for first-time arrivals returning a vehicle. I almost went followed my companion straight to the parking lot but horrific bump/puddle slowed me down enough that I turned at the right place. also signage pointing to the office could be added to the returning vehicle area. I just guessed and happened to be right.

Robert K. en

Grado:

El cliente no dejó un comentario.

fanny kim B. en

Grado:

El cliente no dejó un comentario.

Gerard A. en

Grado:

El cliente no dejó un comentario.

Paul W. en

Grado:

El cliente no dejó un comentario.

Normand L. en

Grado:

El cliente no dejó un comentario.

pauline C. en

Grado:

There were 3 discrepancies:- -Upon my arrival to pick up the truck, I was only advised a deposit was needed, which I never budget for. Over the years renting vehicles a Uhaul never a requirement -Was forced to submit photo scanning id by oweers brother. After carefully reading the clause, was not needed -During my call with CSR Rep, was never advised of new company policies listed above, nor that my request to amend the pick up time will never be meant.

Patricia B. en

Grado:

El cliente no dejó un comentario.

alain S. en

Grado:

Good, fast and convinient.

GINETTE B. en

Grado:

Avoir un commis plus expérimenté avec le système de remboursement et aussi un lecteur de cartes de paiement plus performant

Giovanni B. en

Grado:

El cliente no dejó un comentario.

Eduardo J. en

Grado:

The self check-in and out is too long and complicated, it took me 30 minutes to pick up and another 30 minutes to drop off. not pleasant when you had a hard day.

Rotimi Olasunkan O. en

Grado:

Good customer service

Nicole G. en

Grado:

El cliente no dejó un comentario.

Rafael Z. en

Grado:

Worst service ever. The guy in the front desk was doing anyghing exept working. We loose about an hour just waiting

FRANCK F. en

Grado:

El cliente no dejó un comentario.

MICHEL C. en

Grado:

I gave two stars only because the clerk was polite. It took 45 minutes from the time I arrived and then left with a simple open trailer. It’s also very insecure to have a clerk scan my driver’s license on his personal cell phone. Next time I will look somewhere else.

JUDITH K. en

Grado:

El cliente no dejó un comentario.

John D. en

Grado:

El cliente no dejó un comentario.

Linxin F. en

Grado:

It took 45 waiting for my return.

Dylan H. en

Grado:

I was unable to return the key because it does not fit in the orange key return box.. I am shocked that this kind of thing would be allowed to happen. I waited at the location for 30 minutes on hold with phone support until I had to leave.

Katie T. en

Grado:

Customer service was good quality but very slow. There was only one employee working when I went to pick up the van and when we went to drop it off. At both pickup and dropoff, there were at least five clients waiting in line to be served. Our pickup took about one hour, which cut in to our moving time during the day. As well, the pickup process was very slow because the U-Haul service person had to take a photo of the driver's license and upload it, but the internet was slow. This location needs at least two employees working on a Saturday. One employee is not enough to handle all the customers in an efficient way.

yonathan L. en

Grado:

El cliente no dejó un comentario.

Adrian E. en

Grado:

El cliente no dejó un comentario.

Bernardo M. en

Grado:

El cliente no dejó un comentario.

Martin D. en

Grado:

El cliente no dejó un comentario.

Robert M. en

Grado:

Again, many thanks!!

Nicky T. en

Grado:

El cliente no dejó un comentario.

Agostino P. en

Grado:

El cliente no dejó un comentario.

richard L. en

Grado:

Everything was great

Scott I. en

Grado:

The damage dispute process did no seem to work well. The pictures I was sent did not show damage on the vehicle when I picked it up, so I took pictures and uploaded them. When I tried to drop it off the drop off location could not close the contract because I had "disputed" the damage. The team at the drop off location was very helpful to resolve.

Raul R. en

Grado:

El cliente no dejó un comentario.

LESLIE C. en

Grado:

Great service great helpful staff

Chandra D. en

Grado:

This was the worst service I have experienced. Due to the character limit here I will have to write your head office.

PATRICIA S. en

Grado:

Excellent

Guy F. en

Grado:

Very satisfied-and courtepus and helpful personnel

Carolina D. en

Grado:

Highly recommended

LINDA S. en

Grado:

Thank you for your wonderful service!

Charles D. en

Grado:

Excellent service from the manager

ROBERT C. en

Grado:

There were a few hiccups with the automated billing. Twice (over 2.5 years) they sent out erroneous late payment e-mails. Quickly resolved, and more aggravation than anything else.

carlos alejandro v. en

Grado:

All good, thanks!

SALOME t. en

Grado:

Great for storage but only thing is that it's impossible to reach that facility via phone, they never pick up. Also, the employee was talking to Hydro for a good 15 mins when I was waiting.