Customer Reviews for U-Haul de Montréal-Ouest - déménagement et entreposage

3,877 comentarios

8101 Boul Montreal-Toronto Rte   Montreal, QC H4X1N1
(Service Rd)

(514) 364-1891

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(514) 364-1891

8101 Boul Montreal-Toronto Rte
Montreal, QC H4X1N1
(Service Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Bo Z. 
Clasificación:
5.0

More truck

therese U. 
Clasificación:
5.0

El cliente no dejó un comentario.

Craig B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Mariia I. 
Clasificación:
4.0

Great staff working very hard despite being understaffed for a day like the 1st of July in Québec.

Boris K. 
Clasificación:
1.0

I waited for 45 minutes to get my guaranteed vehicle and there wasn't any compensation or discount for time that I wasted.

Jay P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Jose Manuel B. 
Clasificación:
3.0

Be clear with prices! I was told false information

Noah S. 
Clasificación:
5.0

Byen

benson J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Neculai P. 
Clasificación:
3.0

Have more than one person working at 7am when multiple people are coming in for their reservations. I had a reservation for 7am but because there was only one employee to process 5 reservations, I only actually stepped foot in the U-haul by 7:45am. Being that we were on a tight schedule, this is unacceptable to me.

Francesco C. 
Clasificación:
5.0

Ok so I have not rented a Trailer or a truck in years. I took a shot at renting a large open trailer just before Moving day in Montréal. I called at 7 pm and a super polite , helpful young lady took my info and told me of where and what time A SINGLE TRAILER that suited my purpose was available. I arrived at 6:15 am, store opened at 7 …. They actually opened at 7am sharp! Two professional attendants at the cash, having pre- checked in using the online process , HAD me out the door at 7:07 am. There was a lineup of 20 plus people when I walked out the office as it was June 30! The pro helped me , actually did everything and I was out of the yard by 7:15 am. WOW DURING POST COVID I have come to expect all kinds of trouble, but not at this u -haul. Super efficient and polite. Upon my return later that same day as I backed the trailer into its slot in the yard I was surprised to see a check in person with his phone or tablet or whatever greet me by name as I was getting out of my truck. Talk about good old fashioned service!! He inspected the trailer , unhitched it, asked if I was satisfied and happy … he actually seemed to care and if he was 25 yrs old I would be surprised. Again I was clear and out of the parking lot with an emailed invoice to me within 20 min of driving into the lot. It was such a great pleasure and at 63 yrs old , having grown up where the customer was important, I was taken aback by the positive attitude, customer is important feeling I got from ; U-Haul de Montréal-Ouest - déménagement et entreposage 8101 Boul Montreal-Toronto Rte Montreal, QC H4X1N1 So I hardly ever do reviews BUT this local in Mtl just blew me away with their efficiency and attitude. I wish all businesses dealing with the challenges of employe retention these days still managed to input to their employees the importance of the customer. From The young woman on the telephone who took my order and helped me make the reservation, to the people on the front line who actually hooked up the trailer , to the people in The back shop who prepared the clean trailer with correct air pressure in all 4 tires , to the young fellow who checked me out and finally to the Manager who put together team …… THANK YOU FOR GOING THE EXTRA MILE TO DO A GOOD JOB. Simple but so so rare these days .

Peter R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jiaxiu S. 
Clasificación:
1.0

Don't imply reserved locations are final when you can change them. Extremely poor and not caring customer service and overcharging me on fuel when I returned the truck with more fuel. Shady practices all around, I was shocked to learn how bad this company is.

Antony K. 
Clasificación:
5.0

Employees were very kind and helpful. We picked up our truck on a busy day so there was a bit of a line up and delay with getting the truck that morning, however, the staff did everything they could to work as quickly as possible. Much appreciate their help and being accommodating when we needed to bring the truck back later than originally scheduled.

Elan E. 
Clasificación:
4.0

El cliente no dejó un comentario.

Hicham K. 
Clasificación:
5.0

Simplify the informatic steps if it's possible at the reception.

Paul K. 
Clasificación:
3.0

I ordered three pieces of equipment to help me move and none of them were provided in the truck. As such, I couldn't move have of what I was supposed to move. I am expecting a refund.

Lauren M. 
Clasificación:
5.0

Very good service

florin P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Natalya C. 
Clasificación:
1.0

Truck was not available at assigned location. I have to find nearest location of depot.

Rajesh S. 
Clasificación:
4.0

Tout était correct

amilkar A. 
Clasificación:
5.0

had to wait to be served , the guy that served me was excellent , too bad when picking up had to wait 15 mins, need more than one persons at counter , drop off was a breeze , service guy was also really good , also maybe , 2 people at counter then great job , rented there before was also excellent , thats why i went back , instead of going to another uhaul thanks again , keep up the great job !!!

peter J. 
Clasificación:
5.0

I like the option to drop off even after openings hours

PuiYan W. 
Clasificación:
2.0

Le personnel est très compétent. Cependant nous avions réservé un cargo trailer et la personne avant nous ne l'ayant pas ramené nous avons était très très gêné pour faire notre déménagement et avons dû louer une seconde journée un trailer à cause de ça. UHaul devrait pénaliser bien plus les gens qui ne ramènent pas à l'heure leur trailer car cela peut gravement handicapé les personnes l'ayant réservé ensuite. Nous ne louerons pas de nouveau chez UHaul et ne recommanderons pas non plus UHaul car nous ne voulons pas que cette situation arrive à quiconque.

SEBASTIEN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dong kyun R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mathieu N. 
Clasificación:
2.0

El cliente no dejó un comentario.

OMAR O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc-Antoni G. 
Clasificación:
5.0

All workers are awesome , respectful , understandable Really a good team 10/10 thank you

MAXIME R. 
Clasificación:
1.0

My problem is not with the location. They were friendly and helpful, but there's no way to rate my experience with the services without rating the location. My problem is with uhaul's general service. First the quote I got when reserving was nowhere near the actual price: $90 vs $150. Second my reservation got moved from one location to another which was quite far. I did not get notified prior to showing up to the location where I had made the reservation. This made me lose about 4 hours of my life just driving in the city, made moving way more stressful than needed, and inconvenienced friends helping me more than was planned. You need to improve your services both on the quotes and communication. I also do not understand how your system can allow making a reservation and then moving it far. I made a reservation for a specific spot, and if you can't meet that part of the deal I'd rather cancel and find another solution than spend my time driving around instead of actually moving. On top of that not communicating with me the move is terrible. I even called customer service the day prior to picking up the truck to confirm everything was good and the person on the phone didn't mention the location change. All in all experience was very poor, I will go out of my way to find an alternative to uhaul next time I move and recommend others do the same.

PL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Martin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

René L. 
Clasificación:
5.0

El cliente no dejó un comentario.

David F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie-Claude D. 
Clasificación:
1.0

Be dedicated and stick to your contract and obligations, we had a very poor experience with UHaul, and our reservation

Amir S. 
Clasificación:
3.0

my reservation starts around 6:30 in the morning, but I was at your warehouse around 6:15. the application does not work well, I called your support, it did not find a solution for me, I had to solve my problem alone around 7:30 am I took the truck keys. and your counter started around 6:30, so you penalized me with an hour.

Zied H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Krissa P. 
Clasificación:
5.0

Fast pick up enjoyed the service

Salim D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Giuseppe C. 
Clasificación:
5.0

You changed my location to this location, via text the night before moving, i was already driving over 2 hrs to get here.. No one called me. I would have made other arrangements. I tried calling customer service but the wait is 45 min to an hour wait, thats if you don't magically get disconnected. Lucky the person that was there was helpful and very knowledgeable about installing trailer lights as uhaul had previously installed a hitch on my vehicle and the trailer lights were not installed correctly. The guy at customer service at that location gets a 10/10 for customer service not the one that took our reservation but the one who fixed our lights as he had prior experience in installing hitches . He really help us out and knew what he was doing and wanted to actually help.

Sarahjean R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pascale B. 
Clasificación:
2.0

I asked for a 15 truck and no extra equipment. However it appears these trucks automatically come with a dolly. That would be fine if we were informed beforehand that removing the dolly from its initial location would cost us money. We didn't even know it was there til we got home. So we fill up the truck, then the dolly we never asked for was in our way so without reading anything (if there was info on it) my dad just takes it off to move it out of the way. No one would think hold on let's be careful they might charge us for removing this. When i first saw it i figured it was a mistake or they offer this with the 15 truck idk. But when i return the truck, they tell me it cost me 7 dollars..... so you're telling me, i paid 7 dollars for something i didn't ask for nor use that was in my way of fitting more stuff and i wasn't informed of this at 1st? Ya no that's shitty and sneaky. Paid 7 bucks for something that was more a nuisance than anything else. Just give it to those who ask instead of trying to sneak extra money like this from people who aren't aware.

Larah H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Denis C. 
Clasificación:
5.0

Personel tres gentils et polis. Merci Uhaul

Pierre A. 
Clasificación:
5.0

Great service and no extra charge for equipment left after 7pm and evaluated by staff next morning. Perfect experience, thanks guys!

azaleea D. 
Clasificación:
5.0

El cliente no dejó un comentario.

joris damien D. 
Clasificación:
3.0

Long lineup for a slow check in. Needs a separate like for those already checked in.

Michael B. 
Clasificación:
5.0

Very friendly service in both French and English . Person at the front desk was extremely patient and helpful to the elderly people infront of myself . Great experience that day. They need to be rewarded

David D. 
Clasificación:
5.0

Give full fuel to give us time to complete the moving out so that we could just fill the tank at full by the end.

Nelson I. 
Clasificación:
5.0

El cliente no dejó un comentario.

peach P. 
Clasificación:
5.0

I didnt get the trailer that a different store reserved for me as it was not available. You can have better inventory management and rent out what is really available.

Merwais S. 
Clasificación:
2.0

Alot of overbooking, I got my 10 feet truck 1h45min after I was suppose to have it. I think a discount would be fair…

Sebastien M. 
Clasificación:
1.0

El cliente no dejó un comentario.

JEAN EUDES M. 
Clasificación:
5.0

El cliente no dejó un comentario.

souley B. 
Clasificación:
3.0

It is difficult to estimate how much gas to put in at the pump when you can't see the gauge

Susan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

pascale C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Zacharie B.  |  First Impressions 
Clasificación:
2.0

There is an Employee that gives you the impression that you bothering him when you're there to rent his arrogance is 100% noticeable. Alex the manager

Larry H. 
Clasificación:
5.0

I suggest to keep your gas tanks full, that way it is easier to fill-up EXACTLY what gas we used-up instead of having to estimate is it 8, 9,10 liters ?? More?? Or less?? Kinda looks like a way to rip-off the customers in putting more than they actually used. But service wise? Nothing to say except it was exceptional, fast and courteous. Congrats! 

Philippe C. 
Clasificación:
2.0

La location était extrêmement chère. J'aurais aimé avoir du Kilométrage inclus dans la location...

kamsly G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jessy R. 
Clasificación:
5.0

Great service!

Harold K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pierre N. 
Clasificación:
5.0

Suposer avoir un camion à Repentigny et une journée avant feau que j'aille le chercher à Sainte-Julienne 😒

Luc F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Audrey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

isabelle L. 
Clasificación:
4.0

The truck which i have got was very old one and it doesn't have power steering and no cruise control. Please don't use such old trucks. It was very hard for me to drive all the way around 500 kms.

Sushanth Reddy V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Merrill M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Soraya B. 
Clasificación:
3.0

I made a reservation for 9:30am at the Depanneur 7 jours location on Airlie street on May 24th and got an email the day before May 28th saying I will have my truck at a different location and at 3:30pm. If the truck is not available at this time and location, why am I able to reserve it and how come Im only notified the day before that it's not possible at that time and location. Service was good at Montreal Ouest but it was not what I reserved.

Julie C. 
Clasificación:
5.0

The employees that served me were very fast, clear and well trained. The softwares and applications works very well and are easy to use. I never write reviews, but I was really impressed by the whole U-Haul online and mobile service but moreover by the competence of the staff. On my end , no improvements required.

YvesEric L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jaoued B. 
Clasificación:
5.0

The Uhaul pick up location was unclear in the email and I went to the place I requested to pick up from and not the place where it was located. The email and online portal weren't clear enough with the change of location.

Christopher G. 
Clasificación:
5.0

Nothing to add. Perfect service

Victor manuel M. 
Clasificación:
4.0

Things need to be checked out by responsible caring employees who should be paid a fair wage for good job. the left driver side head light was moved and pointing up into the air top of treeline and all the way to the right. This falls into the purview of driver and vehicle Safety Inspection. You cannot rely on what previous renter of the vehicle says you must check things out yourself. Also when I arrived to pick up the 10 ft rental where I did everything online. Upon arrival i was told none available. I was offered a smaller vehicle that did not at all match my requirements and asked then for the next vehicle up that is available at the same price since I had a confirmation for my 10 ft cube. He said he could not do that. I said to call the district manager. It took well over an hour to resolve but was finally given the 10 ft cube with maladjusted headlights. I must be compensated for my inconvenience. but nothing. Also on your website you state that the 10 ft cube comes with a padlock. It did not and I had to purchase my own. So where is the 50$ compensation for my inconvenience??? NO WHERE TO BE SEEN OR FOUND!!! Generally my experiences are very good at U-Haul it is not my first rodeo but this one did leave a bad taste in my mouth!!!

Mehernosh L B. 
Clasificación:
4.0

El cliente no dejó un comentario.

FREEDOM M. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEO V. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARRY C. 
Clasificación:
4.0

El cliente no dejó un comentario.

David D. 
Clasificación:
5.0

El cliente no dejó un comentario.

FILIPE G. 
Clasificación:
5.0

Improve your online pickup Lost an hour trying to get my reservation online pickup Your app wouldn't allowed me Problems with your terms of agreement Couldn't check off the box Call customer service They're were on phone with me for over 1/2 hour of more Than had trouble opening the lock box Please explain to your customer how to open Was very frustrating My worst experience Been your client for all my years in moving I do believe I'm in title to some sort of compensation Thanks Daniel Deans

Daniel D. 
Clasificación:
5.0

Was surprised by how well the truck was compared to when I rented one for my last moving 12-13 years ago. I would suggest having more gas in the tank when we rent it because in Montreal, you never know when a bridge ended being blocked, but that can't be planned. At least, there is a gas station 2 minutes away from the location so plan ahead :-) Great service, would definitively recommend this place since you can take any highway direction within 2 minutes of driving. A happy customer!

Ghyslain B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Margo B. 
Clasificación:
5.0

Excellent service. Would like to thank the staff.

Pui Yan W. 
Clasificación:
5.0

El cliente no dejó un comentario.

kateish D. 
Clasificación:
4.0

Quicker service at counter. Many repetitive explanations are time costly to people waiting in line. Requested a 5x8 open for 8 only left the location at 840. Only 3 customers before me. All for trucks. Good crew but takes too long for truck rental explanations

Carlos K. 
Clasificación:
3.0

Too slow average knowledge not too friendly did a reservation over the phone had to restart all over when i arrived

roula D. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN KENNETH C. 
Clasificación:
5.0

Good service

martin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stavros S. 
Clasificación:
5.0

had to wait in line a long time TWICE. U-Haul automated system sent me to a much further location, but I didn't get the message. This location gave me a trailer anyway, even though my reservation being switched to a further location. I was very grateful. Maybe another customer didn't get a trailer there, but I booked a WEEK in advance and showed up at 9 AM, so I don't know why U-Haul tried to make me drive all the way across town.

Gabrielle L. 
Clasificación:
5.0

bon équipement a bon prix et facilité de location.

jean G. 
Clasificación:
5.0

The service was great and the person who served me at the end/ who inspected the truck was amazing! Great customer service :) If I need a Uhaul again I will come back to this location.

Destini M. 
Clasificación:
5.0

I like that you have bilingual staff

Lamar T. 
Clasificación:
1.0

I am opening a file for fraud and money stealing against you for stealing my money by not fulfilling the contract and for charging me extra fees for services I did not receive when it was part of the contract. Additionally, I will be leaving a one-star review on all locations involved on google map as I am a top google reviewer. I have received the utmost worst service EVER from your company and I will make sure this does not go unaccounted.

Kevin C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis S. 
Clasificación:
5.0

I first made a reservation on Jean-Talon Ouest for an early pickup (mobile phone). Got there for 7h30 AM… and no truc!!! Called UHaul and they confirmed my reservation for that location but…. There's no truc available there !!! Seinfeld flashback… Jean-Talon Ouest can take a reservation but can't HOLD the reservation! Obviously the management at Jean-Talon doesn't care about there clients. Gros merci à l'équipe Montréal Ouest you saved my day.

Jean-Fraancois M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie Hélène R. 
Clasificación:
2.0

I had a reservation for a trailer, and the clerk at the counter said I was lucky to get the equipment because he was about to rent it to another person even though I prepaid! Another problem that I see is with your reservation system. Both pick-up and drop-off locations were changed! Knowing this in advance, I would have changed this « one way » reservation for an «  in town » since I had to drive almost twice as far!

Pierre-André B. 
Clasificación:
4.0

Il y avait des excréments de souris dans mon unité.

maryse r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

anthony p.  |  Overall Experience 
Clasificación:
5.0

Very clean, very good service. Easy access.

Richard L.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Zhi Wen B.  |  Overall Experience 
Clasificación:
5.0

Great experience

Carlos B.  |  Overall Experience 
Clasificación:
5.0

Très pro! Je suis très satisfait! Grand merci!

Mark S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos B.  |  First Impressions 
Clasificación:
2.0

Le personnel a été courtois, poli et les lieux sont beaux, propres et sécuraires. Cependant je suis extrêmement insatisfait du système de réservations. J'ai réservé un entrepôt 7pi x 14pi il y a 5 semaines et j'ai obtenu confirmation. Le jour d'emménager, on me dit que tout ce qu'il reste est un 5pi x 5pi. Il n'y a même pas la moitié de mes choses qui peut fitter à l'intérieur et ça me met évidemment dans le trouble. On ne m'a offert aucun autre dédommagement autre que de mettre mon nom sur une liste au cas où quelque chose se libérerait éventuellement...

Mathieu D.  |  First Impressions 
Clasificación:
3.0

Evaluation based upon procedure and not upon the service. Service was excellent. Rental Process is cumbersome and too long especially if one's movers are waiting for the registration to be completed since the movers are being paid by the hour. This is not the fault of the staff but of the procedure. Perhaps most of the information can be gathered during reservation. (Booking)

Lillian K.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

maryse r.  |  First Impressions 
Clasificación:
3.0

Your website indicated that our unit was sufficient for our 3.5 appartment. It was absolutely not sufficient and when I inquired about renting another space i was told there were none available. As it is we have had to split the apartment storage which is not the best solution! The staff knowing this problem did not suggest any other solutions, offer to call up other locations for us, or make any accommodations. In addition the sign in procedure is very strange, using one keypad to log in and then another to open the door to the rental spaces. I'm not sure I could manage that trick again and it didn't even work the first time I tried it.

Andrea R.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

ARLEN G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

94140258 Q.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Inge B.  |  First Impressions 
Clasificación:
3.0

Wish the staff could have been more accommodating. There were many services that neighboring Uhaul's were offering that my Uhaul did not permit me. In addition, phone calls were not returned when inquires were placed.

Ryan H.  |  Overall Experience 
Clasificación:
4.0

Great service great helpful staff

LESLIE C.  |  Overall Experience 
Clasificación:
1.0

This was the worst service I have experienced. Due to the character limit here I will have to write your head office.

Chandra D.  |  Overall Experience 
Clasificación:
5.0

Excelente

PATRICIA S.  |  Overall Experience 
Clasificación:
5.0

Very satisfied-and courtepus and helpful personnel

Guy F.  |  Overall Experience 
Clasificación:
5.0

Highly recommended

Carolina D.  |  Overall Experience 
Clasificación:
5.0

Thank you for your wonderful service!

LINDA S. | Reservación
Clasificación:
5.0

Excellent service from the manager

Charles D. | Reservación
Clasificación:
4.0

There were a few hiccups with the automated billing. Twice (over 2.5 years) they sent out erroneous late payment e-mails. Quickly resolved, and more aggravation than anything else.

ROBERT C.  |  Overall Experience 
Clasificación:
5.0

All good, thanks!

carlos alejandro v.  |  Overall Experience 
Clasificación:
4.0

Great for storage but only thing is that it's impossible to reach that facility via phone, they never pick up. Also, the employee was talking to Hydro for a good 15 mins when I was waiting.

SALOME t.  |  Overall Experience 
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