Customer Reviews for U-Haul de Montréal-Ouest - déménagement et entreposage

3,852 comentarios

8101 Boul Montreal-Toronto Rte   Montreal, QC H4X1N1
(Service Rd)

(514) 364-1891

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(514) 364-1891

8101 Boul Montreal-Toronto Rte
Montreal, QC H4X1N1
(Service Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Dong kyun R. 
Rating:
5.0

Customer did not leave a comment.

Mathieu N. 
Rating:
2.0

Customer did not leave a comment.

OMAR O. 
Rating:
5.0

Customer did not leave a comment.

Marc-Antoni G. 
Rating:
5.0

All workers are awesome , respectful , understandable Really a good team 10/10 thank you

MAXIME R. 
Rating:
1.0

My problem is not with the location. They were friendly and helpful, but there's no way to rate my experience with the services without rating the location. My problem is with uhaul's general service. First the quote I got when reserving was nowhere near the actual price: $90 vs $150. Second my reservation got moved from one location to another which was quite far. I did not get notified prior to showing up to the location where I had made the reservation. This made me lose about 4 hours of my life just driving in the city, made moving way more stressful than needed, and inconvenienced friends helping me more than was planned. You need to improve your services both on the quotes and communication. I also do not understand how your system can allow making a reservation and then moving it far. I made a reservation for a specific spot, and if you can't meet that part of the deal I'd rather cancel and find another solution than spend my time driving around instead of actually moving. On top of that not communicating with me the move is terrible. I even called customer service the day prior to picking up the truck to confirm everything was good and the person on the phone didn't mention the location change. All in all experience was very poor, I will go out of my way to find an alternative to uhaul next time I move and recommend others do the same.

PL G. 
Rating:
5.0

Customer did not leave a comment.

Jason C. 
Rating:
5.0

Customer did not leave a comment.

Martin C. 
Rating:
4.0

Customer did not leave a comment.

René L. 
Rating:
5.0

Customer did not leave a comment.

David F. 
Rating:
5.0

Customer did not leave a comment.

Marie-Claude D. 
Rating:
1.0

Be dedicated and stick to your contract and obligations, we had a very poor experience with UHaul, and our reservation

Amir S. 
Rating:
3.0

my reservation starts around 6:30 in the morning, but I was at your warehouse around 6:15. the application does not work well, I called your support, it did not find a solution for me, I had to solve my problem alone around 7:30 am I took the truck keys. and your counter started around 6:30, so you penalized me with an hour.

Zied H. 
Rating:
5.0

Customer did not leave a comment.

Krissa P. 
Rating:
5.0

Fast pick up enjoyed the service

Salim D. 
Rating:
5.0

Customer did not leave a comment.

Giuseppe C. 
Rating:
5.0

You changed my location to this location, via text the night before moving, i was already driving over 2 hrs to get here.. No one called me. I would have made other arrangements. I tried calling customer service but the wait is 45 min to an hour wait, thats if you don't magically get disconnected. Lucky the person that was there was helpful and very knowledgeable about installing trailer lights as uhaul had previously installed a hitch on my vehicle and the trailer lights were not installed correctly. The guy at customer service at that location gets a 10/10 for customer service not the one that took our reservation but the one who fixed our lights as he had prior experience in installing hitches . He really help us out and knew what he was doing and wanted to actually help.

Sarahjean R. 
Rating:
5.0

Customer did not leave a comment.

Pascale B. 
Rating:
2.0

I asked for a 15 truck and no extra equipment. However it appears these trucks automatically come with a dolly. That would be fine if we were informed beforehand that removing the dolly from its initial location would cost us money. We didn't even know it was there til we got home. So we fill up the truck, then the dolly we never asked for was in our way so without reading anything (if there was info on it) my dad just takes it off to move it out of the way. No one would think hold on let's be careful they might charge us for removing this. When i first saw it i figured it was a mistake or they offer this with the 15 truck idk. But when i return the truck, they tell me it cost me 7 dollars..... so you're telling me, i paid 7 dollars for something i didn't ask for nor use that was in my way of fitting more stuff and i wasn't informed of this at 1st? Ya no that's shitty and sneaky. Paid 7 bucks for something that was more a nuisance than anything else. Just give it to those who ask instead of trying to sneak extra money like this from people who aren't aware.

Larah H. 
Rating:
4.0

Customer did not leave a comment.

Denis C. 
Rating:
5.0

Personel tres gentils et polis. Merci Uhaul

Pierre A. 
Rating:
5.0

Great service and no extra charge for equipment left after 7pm and evaluated by staff next morning. Perfect experience, thanks guys!

azaleea D. 
Rating:
5.0

Customer did not leave a comment.

joris damien D. 
Rating:
3.0

Long lineup for a slow check in. Needs a separate like for those already checked in.

Michael B. 
Rating:
5.0

Very friendly service in both French and English . Person at the front desk was extremely patient and helpful to the elderly people infront of myself . Great experience that day. They need to be rewarded

David D. 
Rating:
5.0

Give full fuel to give us time to complete the moving out so that we could just fill the tank at full by the end.

Nelson I. 
Rating:
5.0

Customer did not leave a comment.

peach P. 
Rating:
5.0

I didnt get the trailer that a different store reserved for me as it was not available. You can have better inventory management and rent out what is really available.

Merwais S. 
Rating:
2.0

Alot of overbooking, I got my 10 feet truck 1h45min after I was suppose to have it. I think a discount would be fair…

Sebastien M. 
Rating:
1.0

Customer did not leave a comment.

JEAN EUDES M. 
Rating:
5.0

Customer did not leave a comment.

souley B. 
Rating:
3.0

It is difficult to estimate how much gas to put in at the pump when you can't see the gauge

Susan W. 
Rating:
5.0

Customer did not leave a comment.

pascale C. 
Rating:
5.0

Customer did not leave a comment.

Zacharie B.  |  First Impressions 
Rating:
2.0

There is an Employee that gives you the impression that you bothering him when you're there to rent his arrogance is 100% noticeable. Alex the manager

Larry H. 
Rating:
5.0

I suggest to keep your gas tanks full, that way it is easier to fill-up EXACTLY what gas we used-up instead of having to estimate is it 8, 9,10 liters ?? More?? Or less?? Kinda looks like a way to rip-off the customers in putting more than they actually used. But service wise? Nothing to say except it was exceptional, fast and courteous. Congrats! 👏

Philippe C. 
Rating:
2.0

La location était extrêmement chère. J'aurais aimé avoir du Kilométrage inclus dans la location...

kamsly G. 
Rating:
5.0

Customer did not leave a comment.

Jessy R. 
Rating:
5.0

Great service!

Harold K. 
Rating:
5.0

Customer did not leave a comment.

Pierre N. 
Rating:
5.0

Suposer avoir un camion à Repentigny et une journée avant feau que j'aille le chercher à Sainte-Julienne 😒

Luc F. 
Rating:
5.0

Customer did not leave a comment.

Audrey B. 
Rating:
5.0

Customer did not leave a comment.

isabelle L. 
Rating:
4.0

The truck which i have got was very old one and it doesn't have power steering and no cruise control. Please don't use such old trucks. It was very hard for me to drive all the way around 500 kms.

Sushanth Reddy V. 
Rating:
5.0

Customer did not leave a comment.

Merrill M. 
Rating:
5.0

Customer did not leave a comment.

Soraya B. 
Rating:
3.0

I made a reservation for 9:30am at the Depanneur 7 jours location on Airlie street on May 24th and got an email the day before May 28th saying I will have my truck at a different location and at 3:30pm. If the truck is not available at this time and location, why am I able to reserve it and how come Im only notified the day before that it's not possible at that time and location. Service was good at Montreal Ouest but it was not what I reserved.

Julie C. 
Rating:
5.0

The employees that served me were very fast, clear and well trained. The softwares and applications works very well and are easy to use. I never write reviews, but I was really impressed by the whole U-Haul online and mobile service but moreover by the competence of the staff. On my end , no improvements required.

YvesEric L. 
Rating:
4.0

Customer did not leave a comment.

Jaoued B. 
Rating:
5.0

The Uhaul pick up location was unclear in the email and I went to the place I requested to pick up from and not the place where it was located. The email and online portal weren't clear enough with the change of location.

Christopher G. 
Rating:
5.0

Nothing to add. Perfect service

Victor manuel M. 
Rating:
4.0

Things need to be checked out by responsible caring employees who should be paid a fair wage for good job. the left driver side head light was moved and pointing up into the air top of treeline and all the way to the right. This falls into the purview of driver and vehicle Safety Inspection. You cannot rely on what previous renter of the vehicle says you must check things out yourself. Also when I arrived to pick up the 10 ft rental where I did everything online. Upon arrival i was told none available. I was offered a smaller vehicle that did not at all match my requirements and asked then for the next vehicle up that is available at the same price since I had a confirmation for my 10 ft cube. He said he could not do that. I said to call the district manager. It took well over an hour to resolve but was finally given the 10 ft cube with maladjusted headlights. I must be compensated for my inconvenience. but nothing. Also on your website you state that the 10 ft cube comes with a padlock. It did not and I had to purchase my own. So where is the 50$ compensation for my inconvenience??? NO WHERE TO BE SEEN OR FOUND!!! Generally my experiences are very good at U-Haul it is not my first rodeo but this one did leave a bad taste in my mouth!!!

Mehernosh L B. 
Rating:
4.0

Customer did not leave a comment.

FREEDOM M. 
Rating:
5.0

Customer did not leave a comment.

LEO V. 
Rating:
5.0

Customer did not leave a comment.

BARRY C. 
Rating:
4.0

Customer did not leave a comment.

David D. 
Rating:
5.0

Customer did not leave a comment.

FILIPE G. 
Rating:
5.0

Improve your online pickup Lost an hour trying to get my reservation online pickup Your app wouldn't allowed me Problems with your terms of agreement Couldn't check off the box Call customer service They're were on phone with me for over 1/2 hour of more Than had trouble opening the lock box Please explain to your customer how to open Was very frustrating My worst experience Been your client for all my years in moving I do believe I'm in title to some sort of compensation Thanks Daniel Deans

Daniel D. 
Rating:
5.0

Was surprised by how well the truck was compared to when I rented one for my last moving 12-13 years ago. I would suggest having more gas in the tank when we rent it because in Montreal, you never know when a bridge ended being blocked, but that can't be planned. At least, there is a gas station 2 minutes away from the location so plan ahead :-) Great service, would definitively recommend this place since you can take any highway direction within 2 minutes of driving. A happy customer!

Ghyslain B. 
Rating:
5.0

Customer did not leave a comment.

Margo B. 
Rating:
5.0

Excellent service. Would like to thank the staff.

Pui Yan W. 
Rating:
5.0

Customer did not leave a comment.

kateish D. 
Rating:
4.0

Quicker service at counter. Many repetitive explanations are time costly to people waiting in line. Requested a 5x8 open for 8 only left the location at 840. Only 3 customers before me. All for trucks. Good crew but takes too long for truck rental explanations

Carlos K. 
Rating:
3.0

Too slow average knowledge not too friendly did a reservation over the phone had to restart all over when i arrived

roula D. 
Rating:
5.0

Customer did not leave a comment.

JOHN KENNETH C. 
Rating:
5.0

Good service

martin C. 
Rating:
5.0

Customer did not leave a comment.

Stavros S. 
Rating:
5.0

had to wait in line a long time TWICE. U-Haul automated system sent me to a much further location, but I didn't get the message. This location gave me a trailer anyway, even though my reservation being switched to a further location. I was very grateful. Maybe another customer didn't get a trailer there, but I booked a WEEK in advance and showed up at 9 AM, so I don't know why U-Haul tried to make me drive all the way across town.

Gabrielle L. 
Rating:
5.0

bon équipement a bon prix et facilité de location.

jean G. 
Rating:
5.0

The service was great and the person who served me at the end/ who inspected the truck was amazing! Great customer service :) If I need a Uhaul again I will come back to this location.

Destini M. 
Rating:
5.0

I like that you have bilingual staff

Lamar T. 
Rating:
1.0

I am opening a file for fraud and money stealing against you for stealing my money by not fulfilling the contract and for charging me extra fees for services I did not receive when it was part of the contract. Additionally, I will be leaving a one-star review on all locations involved on google map as I am a top google reviewer. I have received the utmost worst service EVER from your company and I will make sure this does not go unaccounted.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Louis S. 
Rating:
5.0

I first made a reservation on Jean-Talon Ouest for an early pickup (mobile phone). Got there for 7h30 AM… and no truc!!! Called UHaul and they confirmed my reservation for that location but…. There's no truc available there !!! Seinfeld flashback… Jean-Talon Ouest can take a reservation but can't HOLD the reservation! Obviously the management at Jean-Talon doesn't care about there clients. Gros merci à l'équipe Montréal Ouest you saved my day.

Jean-Fraancois M. 
Rating:
5.0

Customer did not leave a comment.

Marie Hélène R. 
Rating:
2.0

I had a reservation for a trailer, and the clerk at the counter said I was lucky to get the equipment because he was about to rent it to another person even though I prepaid! Another problem that I see is with your reservation system. Both pick-up and drop-off locations were changed! Knowing this in advance, I would have changed this « one way Â» reservation for an «  in town Â» since I had to drive almost twice as far!

Pierre-André B. 
Rating:
5.0

Customer did not leave a comment.

Walid E. 
Rating:
5.0

Customer did not leave a comment.

gurkamalsingh D. 
Rating:
3.0

Give better service

peter M. 
Rating:
5.0

Customer did not leave a comment.

Ricardo E. 
Rating:
4.0

En français S.V.P.

Mario D. 
Rating:
5.0

Great service, good people, good product …. Don't change anything

Thomas D. 
Rating:
5.0

Customer did not leave a comment.

Mana B. 
Rating:
5.0

Toujours bien servi chez uhall merci.

YVON G. 
Rating:
4.0

Les employés qui m'ont servis étaient extrêmement professionnel. Votre travailleur à l'extérieur avec le tatou dans le cou était serviable et souriant, c'était agréable de traiter avec vous. Par contre la seule chose que j'ai trouvé fâchant est de louer la boule de la remorque séparément. Elle devrait venir avec et si on ne la veut pas, on la refuse. Mais je peux pas savoir quelle boule pour votre remorque ce n'était pas inscrit sur internet.

Josee C. 
Rating:
4.0

Customer did not leave a comment.

Robert F. 
Rating:
5.0

Customer did not leave a comment.

bruno M. 
Rating:
5.0

Fou d one blanket we forgot. Will bring it back this week

Ann G. 
Rating:
5.0

Customer did not leave a comment.

MarieJulie S. 
Rating:
5.0

Customer did not leave a comment.

Stavros S. 
Rating:
4.0

Customer did not leave a comment.

Fhoshana K. 
Rating:
4.0

Customer did not leave a comment.

Gordon M. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
4.0

Customer did not leave a comment.

Caroline L. 
Rating:
5.0

Customer did not leave a comment.

Chris O. 
Rating:
3.0

Customer did not leave a comment.

TRISTAN B. 
Rating:
3.0

I was very disappointed with the rental service. I had reserved a truck for a one way move (that usually what you need a truck for), spoke to an agent to confirm weeks ahead and at the last minute, I got a call to let me know the truck was not available unless I returned it to its original point (an extra 250 km for me over the 125km I had to do). The agent was kind enough to offer a rebate and double the mileage but still, that doesn't cover for all the time invested. Anyway, I wish U-Haul could honour tu wit commitments in the future.

Rene D. 
Rating:
3.0

The two people at the desk were really patient and helpful with the people waiting. Even with all the issues with with customers not returning vehicles fron the day before they were great. Good customer service and efficient.

PETER G. 
Rating:
5.0

Customer did not leave a comment.

Gabriela P. 
Rating:
2.0

- I did not receive the right info for pick up. - Your website it terrible - There was water in the truck

Maeva M. 
Rating:
5.0

Customer did not leave a comment.

Stefany B. 
Rating:
4.0

Il y avait des excréments de souris dans mon unité.

maryse r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

anthony p.  |  Overall Experience 
Rating:
5.0

Very clean, very good service. Easy access.

Richard L.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Zhi Wen B.  |  Overall Experience 
Rating:
5.0

Great experience

Carlos B.  |  Overall Experience 
Rating:
5.0

Très pro! Je suis très satisfait! Grand merci!

Mark S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos B.  |  First Impressions 
Rating:
2.0

Le personnel a été courtois, poli et les lieux sont beaux, propres et sécuraires. Cependant je suis extrêmement insatisfait du système de réservations. J'ai réservé un entrepôt 7pi x 14pi il y a 5 semaines et j'ai obtenu confirmation. Le jour d'emménager, on me dit que tout ce qu'il reste est un 5pi x 5pi. Il n'y a même pas la moitié de mes choses qui peut fitter à l'intérieur et ça me met évidemment dans le trouble. On ne m'a offert aucun autre dédommagement autre que de mettre mon nom sur une liste au cas où quelque chose se libérerait éventuellement...

Mathieu D.  |  First Impressions 
Rating:
3.0

Evaluation based upon procedure and not upon the service. Service was excellent. Rental Process is cumbersome and too long especially if one's movers are waiting for the registration to be completed since the movers are being paid by the hour. This is not the fault of the staff but of the procedure. Perhaps most of the information can be gathered during reservation. (Booking)

Lillian K.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

maryse r.  |  First Impressions 
Rating:
3.0

Your website indicated that our unit was sufficient for our 3.5 appartment. It was absolutely not sufficient and when I inquired about renting another space i was told there were none available. As it is we have had to split the apartment storage which is not the best solution! The staff knowing this problem did not suggest any other solutions, offer to call up other locations for us, or make any accommodations. In addition the sign in procedure is very strange, using one keypad to log in and then another to open the door to the rental spaces. I'm not sure I could manage that trick again and it didn't even work the first time I tried it.

Andrea R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

ARLEN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

94140258 Q.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Inge B.  |  First Impressions 
Rating:
3.0

Wish the staff could have been more accommodating. There were many services that neighboring Uhaul's were offering that my Uhaul did not permit me. In addition, phone calls were not returned when inquires were placed.

Ryan H.  |  Overall Experience 
Rating:
4.0

Great service great helpful staff

LESLIE C.  |  Overall Experience 
Rating:
1.0

This was the worst service I have experienced. Due to the character limit here I will have to write your head office.

Chandra D.  |  Overall Experience 
Rating:
5.0

Excellent

PATRICIA S.  |  Overall Experience 
Rating:
5.0

Very satisfied-and courtepus and helpful personnel

Guy F.  |  Overall Experience 
Rating:
5.0

Highly recommended

Carolina D.  |  Overall Experience 
Rating:
5.0

Thank you for your wonderful service!

LINDA S.  |  Reservation 
Rating:
5.0

Excellent service from the manager

Charles D.  |  Reservation 
Rating:
4.0

There were a few hiccups with the automated billing. Twice (over 2.5 years) they sent out erroneous late payment e-mails. Quickly resolved, and more aggravation than anything else.

ROBERT C.  |  Overall Experience 
Rating:
5.0

All good, thanks!

carlos alejandro v.  |  Overall Experience 
Rating:
4.0

Great for storage but only thing is that it's impossible to reach that facility via phone, they never pick up. Also, the employee was talking to Hydro for a good 15 mins when I was waiting.

SALOME t.  |  Overall Experience 
No reviews have been submitted for this location.

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