El cliente no dejó un comentario.BARRY C.
Customer Reviews for U-Haul de Montréal-Ouest - déménagement et entreposage
Montreal, QC H4X1N1
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.David D.
El cliente no dejó un comentario.FILIPE G.
Improve your online pickup Lost an hour trying to get my reservation online pickup Your app wouldn't allowed me Problems with your terms of agreement Couldn't check off the box Call customer service They're were on phone with me for over 1/2 hour of more Than had trouble opening the lock box Please explain to your customer how to open Was very frustrating My worst experience Been your client for all my years in moving I do believe I'm in title to some sort of compensation Thanks Daniel DeansDaniel D.
Was surprised by how well the truck was compared to when I rented one for my last moving 12-13 years ago. I would suggest having more gas in the tank when we rent it because in Montreal, you never know when a bridge ended being blocked, but that can't be planned. At least, there is a gas station 2 minutes away from the location so plan ahead :-) Great service, would definitively recommend this place since you can take any highway direction within 2 minutes of driving. A happy customer!Ghyslain B.
El cliente no dejó un comentario.Margo B.
Excellent service. Would like to thank the staff.Pui Yan W.
El cliente no dejó un comentario.kateish D.
Quicker service at counter. Many repetitive explanations are time costly to people waiting in line. Requested a 5x8 open for 8 only left the location at 840. Only 3 customers before me. All for trucks. Good crew but takes too long for truck rental explanationsCarlos K.
Too slow average knowledge not too friendly did a reservation over the phone had to restart all over when i arrivedroula D.
El cliente no dejó un comentario.JOHN KENNETH C.
Good servicemartin C.
El cliente no dejó un comentario.Stavros S.
had to wait in line a long time TWICE. U-Haul automated system sent me to a much further location, but I didn't get the message. This location gave me a trailer anyway, even though my reservation being switched to a further location. I was very grateful. Maybe another customer didn't get a trailer there, but I booked a WEEK in advance and showed up at 9 AM, so I don't know why U-Haul tried to make me drive all the way across town.Gabrielle L.
bon Ã©quipement a bon prix et facilitÃ© de location.jean G.
The service was great and the person who served me at the end/ who inspected the truck was amazing! Great customer service :) If I need a Uhaul again I will come back to this location.Destini M.
I like that you have bilingual staffLamar T.
I am opening a file for fraud and money stealing against you for stealing my money by not fulfilling the contract and for charging me extra fees for services I did not receive when it was part of the contract. Additionally, I will be leaving a one-star review on all locations involved on google map as I am a top google reviewer. I have received the utmost worst service EVER from your company and I will make sure this does not go unaccounted.Kevin C.
El cliente no dejó un comentario.Louis S.
I first made a reservation on Jean-Talon Ouest for an early pickup (mobile phone). Got there for 7h30 AMâ€¦ and no truc!!! Called UHaul and they confirmed my reservation for that location butâ€¦. There's no truc available there !!! Seinfeld flashbackâ€¦ Jean-Talon Ouest can take a reservation but can't HOLD the reservation! Obviously the management at Jean-Talon doesn't care about there clients. Gros merci Ã l'Ã©quipe MontrÃ©al Ouest you saved my day.Jean-Fraancois M.
El cliente no dejó un comentario.Marie HÃ©lÃ¨ne R.
I had a reservation for a trailer, and the clerk at the counter said I was lucky to get the equipment because he was about to rent it to another person even though I prepaid! Another problem that I see is with your reservation system. Both pick-up and drop-off locations were changed! Knowing this in advance, I would have changed this Â« one way Â» reservation for an Â« in town Â» since I had to drive almost twice as far!Pierre-AndrÃ© B.
El cliente no dejó un comentario.Walid E.
El cliente no dejó un comentario.gurkamalsingh D.
Give better servicepeter M.
El cliente no dejó un comentario.Ricardo E.
En franÃ§ais S.V.P.Mario D.
Great service, good people, good product â€¦. Don't change anythingThomas D.
El cliente no dejó un comentario.Mana B.
Toujours bien servi chez uhall merci.YVON G.
Les employÃ©s qui m'ont servis Ã©taient extrÃªmement professionnel. Votre travailleur Ã l'extÃ©rieur avec le tatou dans le cou Ã©tait serviable et souriant, c'Ã©tait agrÃ©able de traiter avec vous. Par contre la seule chose que j'ai trouvÃ© fÃ¢chant est de louer la boule de la remorque sÃ©parÃ©ment. Elle devrait venir avec et si on ne la veut pas, on la refuse. Mais je peux pas savoir quelle boule pour votre remorque ce n'Ã©tait pas inscrit sur internet.Josee C.
El cliente no dejó un comentario.Robert F.
El cliente no dejó un comentario.bruno M.
Fou d one blanket we forgot. Will bring it back this weekAnn G.
El cliente no dejó un comentario.MarieJulie S.
El cliente no dejó un comentario.Stavros S.
El cliente no dejó un comentario.Fhoshana K.
El cliente no dejó un comentario.Gordon M.
El cliente no dejó un comentario.David B.
El cliente no dejó un comentario.Caroline L.
El cliente no dejó un comentario.Chris O.
El cliente no dejó un comentario.TRISTAN B.
I was very disappointed with the rental service. I had reserved a truck for a one way move (that usually what you need a truck for), spoke to an agent to confirm weeks ahead and at the last minute, I got a call to let me know the truck was not available unless I returned it to its original point (an extra 250 km for me over the 125km I had to do). The agent was kind enough to offer a rebate and double the mileage but still, that doesn't cover for all the time invested. Anyway, I wish U-Haul could honour tu wit commitments in the future.Rene D.
The two people at the desk were really patient and helpful with the people waiting. Even with all the issues with with customers not returning vehicles fron the day before they were great. Good customer service and efficient.PETER G.
El cliente no dejó un comentario.Gabriela P.
- I did not receive the right info for pick up. - Your website it terrible - There was water in the truckMaeva M.
El cliente no dejó un comentario.Stefany B.
El cliente no dejó un comentario.Natalia G.
Super good customer service! Thanks!Adam M.
El cliente no dejó un comentario.Marc L.
The agent was excellent. He was thorough, friendly, bilingual. You could use him in a commercial!SHAYNE A.
How disrespectful of U-Haul to make us inspect the truck or charge us a fee to have a worker do the inspection after drop off! Isn't that the reason you have people working there! Also your overbooking system is a joke. The company is a joke not the workers.Bryan L.
El cliente no dejó un comentario.Miranda T.
El cliente no dejó un comentario.PIERRE D.
Steve at customer service was fantastic courteous efficientalex S.
El cliente no dejó un comentario.Roberto T.
That U-Haul offers a franchise opportunity in a remote, rural location, where life is definitely not smooth and easy, that provides someone with a reliable source of activity and income, is a praiseworthy and admirable business practice that's good for everyone.Matthew T.
El cliente no dejó un comentario.JENSEN N.
Another garage can close to the returns laneLarry H.
El cliente no dejó un comentario.Fani S.
El cliente no dejó un comentario.Cynthia G.
Your staff were particularly helpful and welcoming. Gracias.TRACEY A.
El cliente no dejó un comentario.shin K.
El cliente no dejó un comentario.radu H.
On my return I got charged when I shouldn't have been charged for an extra day...I brought it back an hour late and the guy said "dont worry about it" and then charged an extra 63 after tax and all because I thought it was due at noon and it was actually due at 1059 so for my one hour mistake I got charged a ton. Customer service in general very great though, and overall the truck itself was excellent.James jr L.
Clearly explain where the truck you are picking up is if not bring you to the truck and if it's a first time, explain the basics.Melissa D.
El cliente no dejó un comentario.Kim J.
El cliente no dejó un comentario.Alex P.
Very satisfiedMircea L.
Best of The Bestdaniel B.
Thing went rather well nothing to add to it, great serviceEmad Z.
El cliente no dejó un comentario.Daniel B.
El cliente no dejó un comentario.Sabrina A.
El cliente no dejó un comentario.Mohamed S.
Explain the policy for free storage in a better more comprehensible way (not clear)Amanda T.
El cliente no dejó un comentario.Scott A.
El cliente no dejó un comentario.Julien O.
El cliente no dejó un comentario.Gilles T.
El cliente no dejó un comentario.LORENZO L.
La prochaine fois, je voudrais ce sondage en franÃ§aisandre F.
El cliente no dejó un comentario.Mario F.
Great serviceJAMES G.
El cliente no dejó un comentario.Julia L.
El cliente no dejó un comentario.Frederick T.
El cliente no dejó un comentario.Kwok Yin C.
Je n'est jamais Ã©tÃ© capable de mettre le serveur en franÃ§ais! Et le retour d'Ã©quipe Ã©tait trÃ¨s difficile pour moi! Ses pas tout le monde qui peuvent Ãªtre capable!Laurence T.
the main entrance is hard to locate when we enter the from the street. A sign would be helpful.Remy L.
Easy to follow signs and instructions for after hours drop offJULIA J.
El cliente no dejó un comentario.Michael G.
The line up was really long (20 minutes / 5 customers ahead) ..... and only 1 employee ..... we all have schedules !!! I didn't like the long line-up .... but excellent apart from that ....Veronique P.
El cliente no dejó un comentario.Richard G.
El cliente no dejó un comentario.Micheline E.
El cliente no dejó un comentario.Rowan K.
ALWAYS GREAT SERVICE !!!!JAMES G.
They just add money to my bill dont listen when I speak obviously truck would shake when went on the highway not maintained arll at all very unsatisfied with this encounter I had.James W.
El cliente no dejó un comentario.Tim H.
The staff was extremely pleasant and accommodating.Amanda N.
El cliente no dejó un comentario.Neculai P.
it is very expensive before it was notIQBAL S.
Make sure checklist before leaving finishes successfully. It's the second time in 2 months that we rent truck and there is always an error message upon completion of checklist. Wasn't able to upload....Martine S.
Il y avait des excréments de souris dans mon unité.maryse r. | Overall Experience
El cliente no dejó un comentario.anthony p. | Overall Experience
Very clean, very good service. Easy access.Richard L. | Online Move In
El cliente no dejó un comentario.Zhi Wen B. | Overall Experience
Great experienceCarlos B. | Overall Experience
Très pro! Je suis très satisfait! Grand merci!Mark S. | Overall Experience
El cliente no dejó un comentario.Carlos B. | First Impressions
Le personnel a été courtois, poli et les lieux sont beaux, propres et sécuraires. Cependant je suis extrêmement insatisfait du système de réservations. J'ai réservé un entrepôt 7pi x 14pi il y a 5 semaines et j'ai obtenu confirmation. Le jour d'emménager, on me dit que tout ce qu'il reste est un 5pi x 5pi. Il n'y a même pas la moitié de mes choses qui peut fitter à l'intérieur et ça me met évidemment dans le trouble. On ne m'a offert aucun autre dédommagement autre que de mettre mon nom sur une liste au cas où quelque chose se libérerait éventuellement...Mathieu D. | First Impressions
Evaluation based upon procedure and not upon the service. Service was excellent. Rental Process is cumbersome and too long especially if one's movers are waiting for the registration to be completed since the movers are being paid by the hour. This is not the fault of the staff but of the procedure. Perhaps most of the information can be gathered during reservation. (Booking)Lillian K. | First Impressions
El cliente no dejó un comentario.maryse r. | First Impressions
Your website indicated that our unit was sufficient for our 3.5 appartment. It was absolutely not sufficient and when I inquired about renting another space i was told there were none available. As it is we have had to split the apartment storage which is not the best solution! The staff knowing this problem did not suggest any other solutions, offer to call up other locations for us, or make any accommodations. In addition the sign in procedure is very strange, using one keypad to log in and then another to open the door to the rental spaces. I'm not sure I could manage that trick again and it didn't even work the first time I tried it.Andrea R. | Online Move In
El cliente no dejó un comentario.ARLEN G. | Overall Experience
El cliente no dejó un comentario.94140258 Q. | Overall Experience
El cliente no dejó un comentario.Inge B. | First Impressions
Wish the staff could have been more accommodating. There were many services that neighboring Uhaul's were offering that my Uhaul did not permit me. In addition, phone calls were not returned when inquires were placed.Ryan H. | Overall Experience
Great service great helpful staffLESLIE C. | Overall Experience
This was the worst service I have experienced. Due to the character limit here I will have to write your head office.Chandra D. | Overall Experience
ExcelentePATRICIA S. | Overall Experience
Very satisfied-and courtepus and helpful personnelGuy F. | Overall Experience
Highly recommendedCarolina D. | Overall Experience
Thank you for your wonderful service!LINDA S. | Reservación
Excellent service from the managerCharles D. | Reservación
There were a few hiccups with the automated billing. Twice (over 2.5 years) they sent out erroneous late payment e-mails. Quickly resolved, and more aggravation than anything else.ROBERT C. | Overall Experience
All good, thanks!carlos alejandro v. | Overall Experience
Great for storage but only thing is that it's impossible to reach that facility via phone, they never pick up. Also, the employee was talking to Hydro for a good 15 mins when I was waiting.SALOME t. | Overall Experience
Servicios adicionales en esta ubicación
¡Tenemos la mayor selección de camiones nuevos!
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