Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
Be clear with prices! I was told false information
Noah S.
Clasificación:
5.0
Byen
benson J.
Clasificación:
5.0
El cliente no dejó un comentario.
Neculai P.
Clasificación:
3.0
Have more than one person working at 7am when multiple people are coming in for their reservations. I had a reservation for 7am but because there was only one employee to process 5 reservations, I only actually stepped foot in the U-haul by 7:45am. Being that we were on a tight schedule, this is unacceptable to me.
Don't imply reserved locations are final when you can change them. Extremely poor and not caring customer service and overcharging me on fuel when I returned the truck with more fuel. Shady practices all around, I was shocked to learn how bad this company is.
Antony K.
Clasificación:
5.0
Employees were very kind and helpful. We picked up our truck on a busy day so there was a bit of a line up and delay with getting the truck that morning, however, the staff did everything they could to work as quickly as possible. Much appreciate their help and being accommodating when we needed to bring the truck back later than originally scheduled.
Elan E.
Clasificación:
4.0
El cliente no dejó un comentario.
Hicham K.
Clasificación:
5.0
Simplify the informatic steps if it's possible at the reception.
Paul K.
Clasificación:
3.0
I ordered three pieces of equipment to help me move and none of them were provided in the truck. As such, I couldn't move have of what I was supposed to move. I am expecting a refund.
Lauren M.
Clasificación:
5.0
Very good service
florin P.
Clasificación:
5.0
El cliente no dejó un comentario.
Natalya C.
Clasificación:
1.0
Truck was not available at assigned location. I have to find nearest location of depot.
had to wait to be served , the guy that served me was excellent , too bad when picking up had to wait 15 mins, need more than one persons at counter , drop off was a breeze , service guy was also really good , also maybe , 2 people at counter then
great job , rented there before was also excellent , thats why i went back , instead of going to another uhaul
thanks again , keep up the great job !!!
peter J.
Clasificación:
5.0
I like the option to drop off even after openings hours
All workers are awesome , respectful , understandable
Really a good team 10/10 thank you
MAXIME R.
Clasificación:
1.0
My problem is not with the location. They were friendly and helpful, but there's no way to rate my experience with the services without rating the location. My problem is with uhaul's general service. First the quote I got when reserving was nowhere near the actual price: $90 vs $150. Second my reservation got moved from one location to another which was quite far. I did not get notified prior to showing up to the location where I had made the reservation. This made me lose about 4 hours of my life just driving in the city, made moving way more stressful than needed, and inconvenienced friends helping me more than was planned. You need to improve your services both on the quotes and communication. I also do not understand how your system can allow making a reservation and then moving it far. I made a reservation for a specific spot, and if you can't meet that part of the deal I'd rather cancel and find another solution than spend my time driving around instead of actually moving. On top of that not communicating with me the move is terrible. I even called customer service the day prior to picking up the truck to confirm everything was good and the person on the phone didn't mention the location change. All in all experience was very poor, I will go out of my way to find an alternative to uhaul next time I move and recommend others do the same.
Be dedicated and stick to your contract and obligations, we had a very poor experience with UHaul, and our reservation
Amir S.
Clasificación:
3.0
my reservation starts around 6:30 in the morning, but I was at your warehouse around 6:15. the application does not work well, I called your support, it did not find a solution for me, I had to solve my problem alone around 7:30 am I took the truck keys. and your counter started around 6:30, so you penalized me with an hour.
Zied H.
Clasificación:
5.0
El cliente no dejó un comentario.
Krissa P.
Clasificación:
5.0
Fast pick up enjoyed the service
Salim D.
Clasificación:
5.0
El cliente no dejó un comentario.
Giuseppe C.
Clasificación:
5.0
You changed my location to this location, via text the night before moving, i was already driving over 2 hrs to get here.. No one called me. I would have made other arrangements. I tried calling customer service but the wait is 45 min to an hour wait, thats if you don't magically get disconnected. Lucky the person that was there was helpful and very knowledgeable about installing trailer lights as uhaul had previously installed a hitch on my vehicle and the trailer lights were not installed correctly. The guy at customer service at that location gets a 10/10 for customer service not the one that took our reservation but the one who fixed our lights as he had prior experience in installing hitches . He really help us out and knew what he was doing and wanted to actually help.
Sarahjean R.
Clasificación:
5.0
El cliente no dejó un comentario.
Pascale B.
Clasificación:
2.0
I asked for a 15 truck and no extra equipment. However it appears these trucks automatically come with a dolly. That would be fine if we were informed beforehand that removing the dolly from its initial location would cost us money. We didn't even know it was there til we got home. So we fill up the truck, then the dolly we never asked for was in our way so without reading anything (if there was info on it) my dad just takes it off to move it out of the way. No one would think hold on let's be careful they might charge us for removing this. When i first saw it i figured it was a mistake or they offer this with the 15 truck idk. But when i return the truck, they tell me it cost me 7 dollars..... so you're telling me, i paid 7 dollars for something i didn't ask for nor use that was in my way of fitting more stuff and i wasn't informed of this at 1st? Ya no that's shitty and sneaky. Paid 7 bucks for something that was more a nuisance than anything else. Just give it to those who ask instead of trying to sneak extra money like this from people who aren't aware.
Larah H.
Clasificación:
4.0
El cliente no dejó un comentario.
Denis C.
Clasificación:
5.0
Personel tres gentils et polis. Merci Uhaul
Pierre A.
Clasificación:
5.0
Great service and no extra charge for equipment left after 7pm and evaluated by staff next morning. Perfect experience, thanks guys!
azaleea D.
Clasificación:
5.0
El cliente no dejó un comentario.
joris damien D.
Clasificación:
3.0
Long lineup for a slow check in. Needs a separate like for those already checked in.
Michael B.
Clasificación:
5.0
Very friendly service in both French and English . Person at the front desk was extremely patient and helpful to the elderly people infront of myself . Great experience that day. They need to be rewarded
David D.
Clasificación:
5.0
Give full fuel to give us time to complete the moving out so that we could just fill the tank at full by the end.
Nelson I.
Clasificación:
5.0
El cliente no dejó un comentario.
peach P.
Clasificación:
5.0
I didnt get the trailer that a different store reserved for me as it was not available. You can have better inventory management and rent out what is really available.
Merwais S.
Clasificación:
2.0
Alot of overbooking, I got my 10 feet truck 1h45min after I was suppose to have it. I think a discount would be fair…
Sebastien M.
Clasificación:
1.0
El cliente no dejó un comentario.
JEAN EUDES M.
Clasificación:
5.0
El cliente no dejó un comentario.
souley B.
Clasificación:
3.0
It is difficult to estimate how much gas to put in at the pump when you can't see the gauge
Susan W.
Clasificación:
5.0
El cliente no dejó un comentario.
pascale C.
Clasificación:
5.0
El cliente no dejó un comentario.
Zacharie B.
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First Impressions
Clasificación:
2.0
There is an Employee that gives you the impression that you bothering him when you're there to rent his arrogance is 100% noticeable. Alex the manager
Larry H.
Clasificación:
5.0
I suggest to keep your gas tanks full, that way it is easier to fill-up EXACTLY what gas we used-up instead of having to estimate is it 8, 9,10 liters ?? More?? Or less?? Kinda looks like a way to rip-off the customers in putting more than they actually used. But service wise? Nothing to say except it was exceptional, fast and courteous. Congrats!
The truck which i have got was very old one and it doesn't have power steering and no cruise control. Please don't use such old trucks. It was very hard for me to drive all the way around 500 kms.
Sushanth Reddy V.
Clasificación:
5.0
El cliente no dejó un comentario.
Merrill M.
Clasificación:
5.0
El cliente no dejó un comentario.
Soraya B.
Clasificación:
3.0
I made a reservation for 9:30am at the Depanneur 7 jours location on Airlie street on May 24th and got an email the day before May 28th saying I will have my truck at a different location and at 3:30pm. If the truck is not available at this time and location, why am I able to reserve it and how come Im only notified the day before that it's not possible at that time and location. Service was good at Montreal Ouest but it was not what I reserved.
Julie C.
Clasificación:
5.0
The employees that served me were very fast, clear and well trained. The softwares and applications works very well and are easy to use. I never write reviews, but I was really impressed by the whole U-Haul online and mobile service but moreover by the competence of the staff. On my end , no improvements required.
YvesEric L.
Clasificación:
4.0
El cliente no dejó un comentario.
Jaoued B.
Clasificación:
5.0
The Uhaul pick up location was unclear in the email and I went to the place I requested to pick up from and not the place where it was located. The email and online portal weren't clear enough with the change of location.
Christopher G.
Clasificación:
5.0
Nothing to add. Perfect service
Victor manuel M.
Clasificación:
4.0
Things need to be checked out by responsible caring employees who should be paid a fair wage for good job. the left driver side head light was moved and pointing up into the air top of treeline and all the way to the right. This falls into the purview of driver and vehicle Safety Inspection. You cannot rely on what previous renter of the vehicle says you must check things out yourself. Also when I arrived to pick up the 10 ft rental where I did everything online. Upon arrival i was told none available. I was offered a smaller vehicle that did not at all match my requirements and asked then for the next vehicle up that is available at the same price since I had a confirmation for my 10 ft cube. He said he could not do that. I said to call the district manager. It took well over an hour to resolve but was finally given the 10 ft cube with maladjusted headlights. I must be compensated for my inconvenience. but nothing. Also on your website you state that the 10 ft cube comes with a padlock. It did not and I had to purchase my own. So where is the 50$ compensation for my inconvenience??? NO WHERE TO BE SEEN OR FOUND!!! Generally my experiences are very good at U-Haul it is not my first rodeo but this one did leave a bad taste in my mouth!!!
Mehernosh L B.
Clasificación:
4.0
El cliente no dejó un comentario.
FREEDOM M.
Clasificación:
5.0
El cliente no dejó un comentario.
LEO V.
Clasificación:
5.0
El cliente no dejó un comentario.
BARRY C.
Clasificación:
4.0
El cliente no dejó un comentario.
David D.
Clasificación:
5.0
El cliente no dejó un comentario.
FILIPE G.
Clasificación:
5.0
Improve your online pickup
Lost an hour trying to get my reservation online pickup
Your app wouldn't allowed me
Problems with your terms of agreement
Couldn't check off the box
Call customer service
They're were on phone with me for over 1/2 hour of more
Than had trouble opening the lock box
Please explain to your customer how to open
Was very frustrating
My worst experience
Been your client for all my years in moving
I do believe I'm in title to some sort of compensation
Thanks
Daniel Deans
Daniel D.
Clasificación:
5.0
Was surprised by how well the truck was compared to when I rented one for my last moving 12-13 years ago. I would suggest having more gas in the tank when we rent it because in Montreal, you never know when a bridge ended being blocked, but that can't be planned. At least, there is a gas station 2 minutes away from the location so plan ahead :-) Great service, would definitively recommend this place since you can take any highway direction within 2 minutes of driving. A happy customer!
Ghyslain B.
Clasificación:
5.0
El cliente no dejó un comentario.
Margo B.
Clasificación:
5.0
Excellent service. Would like to thank the staff.
Pui Yan W.
Clasificación:
5.0
El cliente no dejó un comentario.
kateish D.
Clasificación:
4.0
Quicker service at counter. Many repetitive explanations are time costly to people waiting in line. Requested a 5x8 open for 8 only left the location at 840. Only 3 customers before me. All for trucks. Good crew but takes too long for truck rental explanations
Carlos K.
Clasificación:
3.0
Too slow average knowledge not too friendly did a reservation over the phone had to restart all over when i arrived
roula D.
Clasificación:
5.0
El cliente no dejó un comentario.
JOHN KENNETH C.
Clasificación:
5.0
Good service
martin C.
Clasificación:
5.0
El cliente no dejó un comentario.
Stavros S.
Clasificación:
5.0
had to wait in line a long time TWICE. U-Haul automated system sent me to a much further location, but I didn't get the message. This location gave me a trailer anyway, even though my reservation being switched to a further location. I was very grateful. Maybe another customer didn't get a trailer there, but I booked a WEEK in advance and showed up at 9 AM, so I don't know why U-Haul tried to make me drive all the way across town.
The service was great and the person who served me at the end/ who inspected the truck was amazing! Great customer service :) If I need a Uhaul again I will come back to this location.
Destini M.
Clasificación:
5.0
I like that you have bilingual staff
Lamar T.
Clasificación:
1.0
I am opening a file for fraud and money stealing against you for stealing my money by not fulfilling the contract and for charging me extra fees for services I did not receive when it was part of the contract. Additionally, I will be leaving a one-star review on all locations involved on google map as I am a top google reviewer. I have received the utmost worst service EVER from your company and I will make sure this does not go unaccounted.
I had a reservation for a trailer, and the clerk at the counter said I was lucky to get the equipment because he was about to rent it to another person even though I prepaid! Another problem that I see is with your reservation system. Both pick-up and drop-off locations were changed! Knowing this in advance, I would have changed this « one way » reservation for an « in town » since I had to drive almost twice as far!
Great service, good people, good product …. Don't change anything
Thomas D.
Clasificación:
4.0
Il y avait des excréments de souris dans mon unité.
maryse r.
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Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
anthony p.
|
Overall Experience
Clasificación:
5.0
Very clean, very good service. Easy access.
Richard L.
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Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
Zhi Wen B.
|
Overall Experience
Clasificación:
5.0
Great experience
Carlos B.
|
Overall Experience
Clasificación:
5.0
Très pro! Je suis très satisfait! Grand merci!
Mark S.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Carlos B.
|
First Impressions
Clasificación:
2.0
Le personnel a été courtois, poli et les lieux sont beaux, propres et sécuraires. Cependant je suis extrêmement insatisfait du système de réservations. J'ai réservé un entrepôt 7pi x 14pi il y a 5 semaines et j'ai obtenu confirmation. Le jour d'emménager, on me dit que tout ce qu'il reste est un 5pi x 5pi. Il n'y a même pas la moitié de mes choses qui peut fitter à l'intérieur et ça me met évidemment dans le trouble. On ne m'a offert aucun autre dédommagement autre que de mettre mon nom sur une liste au cas où quelque chose se libérerait éventuellement...
Mathieu D.
|
First Impressions
Clasificación:
3.0
Evaluation based upon procedure and not upon the service. Service was excellent. Rental Process is cumbersome and too long especially if one's movers are waiting for the registration to be completed since the movers are being paid by the hour. This is not the fault of the staff but of the procedure. Perhaps most of the information can be gathered during reservation. (Booking)
Lillian K.
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First Impressions
Clasificación:
4.0
El cliente no dejó un comentario.
maryse r.
|
First Impressions
Clasificación:
3.0
Your website indicated that our unit was sufficient for our 3.5 appartment. It was absolutely not sufficient and when I inquired about renting another space i was told there were none available. As it is we have had to split the apartment storage which is not the best solution! The staff knowing this problem did not suggest any other solutions, offer to call up other locations for us, or make any accommodations. In addition the sign in procedure is very strange, using one keypad to log in and then another to open the door to the rental spaces. I'm not sure I could manage that trick again and it didn't even work the first time I tried it.
Andrea R.
|
Online Move In
Clasificación:
5.0
El cliente no dejó un comentario.
ARLEN G.
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Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
94140258 Q.
|
Overall Experience
Clasificación:
5.0
El cliente no dejó un comentario.
Inge B.
|
First Impressions
Clasificación:
3.0
Wish the staff could have been more accommodating. There were many services that neighboring Uhaul's were offering that my Uhaul did not permit me. In addition, phone calls were not returned when inquires were placed.
Ryan H.
|
Overall Experience
Clasificación:
4.0
Great service great helpful staff
LESLIE C.
|
Overall Experience
Clasificación:
1.0
This was the worst service I have experienced. Due to the character limit here I will have to write your head office.
Chandra D.
|
Overall Experience
Clasificación:
5.0
Excelente
PATRICIA S.
|
Overall Experience
Clasificación:
5.0
Very satisfied-and courtepus and helpful personnel
Guy F.
|
Overall Experience
Clasificación:
5.0
Highly recommended
Carolina D.
|
Overall Experience
Clasificación:
5.0
Thank you for your wonderful service!
LINDA S. | Reservación
Clasificación:
5.0
Excellent service from the manager
Charles D. | Reservación
Clasificación:
4.0
There were a few hiccups with the automated billing. Twice (over 2.5 years) they sent out erroneous late payment e-mails. Quickly resolved, and more aggravation than anything else.
ROBERT C.
|
Overall Experience
Clasificación:
5.0
All good, thanks!
carlos alejandro v.
|
Overall Experience
Clasificación:
4.0
Great for storage but only thing is that it's impossible to reach that facility via phone, they never pick up. Also, the employee was talking to Hydro for a good 15 mins when I was waiting.
SALOME t.
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Overall Experience
No se han enviado comentarios para esta ubicación.