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Guy VersaillesCustomer Reviews for U-Haul de Montréal-Ouest - déménagement et entreposage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Hello, The staff were amazing. Kudos to them. I will buy a box of donuts and will take them personally. Thank you
Mahdi Eftekhari MoghaddamGreat customer service!
SCOTT DURNINI was not able to make a reservation on line I tried 3-4 times At the end I thought it was done When I went to rake the truck The guy said I did not have a reservation I was surprised But I knew exactly what I wanted ! I was fast to do another one. It was a slow day W hat about a very busy week ? Thanks P
Pierre MYou have to bring with you your own snow brush, and your own lock -cadenas- to close the back door if it is a 10’ truck. I had a bad experience with u haul before with a bad maintained van. The battery emptied while parked and the hook couldn’t open. We wasted lot of time and finally the van had to be tooled. That happened in u-haul st Jacques. However we got excellent help from the company by phone to solve our problem at that time.
eduardo pollakThe customer service was truly excellent. However, the equipment provided was not safe. The tires were completely finished/not secure at all and one of them blew out on the road, leaving me stranded too far for roadside assistance. I did 2000km with a trailer, I expected to have safe tires. I'm lucky the tire just blew and nothing else happened, it could have been extremely dangerous, especially with the weather temperatures. This is unacceptable, people's safety is not a game.
Kim Weisz-TremblayThank you very much for your service.
Volodymyr MatusyakFriendly, knowledgeable staff. Well stocked. Would recommend
Francine DaigleExcellent, professional, competent staff at this location
andrew plumblyWheel alignment on the truck was off. Centre employee was very good.
Aaron LewisRien pour l'instant puisque je suis toujours satisfait.
Marc LapierreI had opted for mobile pick-up and it didn,t. I had to call your customer support line and ended up checking in at the counter when the branch opened. Even though it was annoying to not be able to do mobile pick up, everyone I spoke to, whether it was over the phone or in person, was very kind, patient, and helpful. I appreciate the support I received.
Valerie RicardGood service
Nabila ArbouchFirst your so never worked so I had to use the website. Fortunately, it's super easy to rent a truck there. But when you arrive and want complete the check-in, it's super difficult to find, it take 15 minutes to do and when you submit the form, it just doesn't work. Then I have to go outside and there is a line because the location is not staffed properly. At least the person at the counter was nice. 33minutes into my reservation... I leave, do my things, brakes are not tight enough for this truck. Now 6pm it -4° with strong winds, I want to return the truck... Park the truck... the parking is covered in ice and it's dangerous. Use the website and start the return process, 20 minutes later the app fails and never confirms the return. Want to start the process again but now the app doesn't show my rental?!? So I guess it returned itself??? So I put the keys in the box. Like I used to rent uhaul for the simplicity of rentin
LOUIS-ANTOINE CARONService was excellent.
Douglas KellyUhaul est une entreprise très organisée
HASSEN RAHMANIRefund customers when they DONT USE the drapes. If the plastic is open I would understand but literally out the store and back without use is criminal
Django AnohWe had a problem since the employee did not show up at the beginning of the day; We (me and another client) had to wait for about 45 minutes outside the office.... fortunately the other office on the Montreal Toronto road gave us what we needed (even if we did not have a reservation at that location) later on the manager on St-Jacques gave me a credit for the inconvenience... Great to see .... and thanks to her
ERIC GRAVELeverything good i am happy to travel montreal qc ca to hollywood fa
jean filiatraultI waited 30minutes for somebody to register. The person was in the bathroom and we he came back he made me feel bad for rushing him???? I only asked when would i be serve to one of his colleague. When giving the truck back he went on a power trip for parking the truck and was extremely rude. I rented u haul a this place over 10 times and I am very disappointed about my experience. I would like to be contacted and receive a refund. Thank you
Charles TheriaultThank you for the excellent and friendly service! Efficiency at its best!
Fahd KaribiAmazing customer service, very welcoming and friendly. This U-haul branch is my top choice for any future service.
Ali AtwiReasonable price, good service.
Jiecheng ChenI booked a truck a couple of days ahead. However on the day of pickup, the app did not work and there was no one to respond. Also, there was no one to support online or on the phone. So, after 2 hours and paying 200 dollars extra to the worker, finally I booked another one.
SEYED ALI GAMAROONI POURMy experience with U-Haul was very satisfactory, the staff had been very respectful and helpful. I would certainly recommend U-Haul storage to anyone.
Melvet Forrest | Overall ExperienceSuper service, je recommande
Fabio GatelliEverything was great to me
Brian CastonguayNot too much. All good!
hamish redpathEverything was on point, especially the customer service at the reception 😀
Sahil Sharmamy storage door was broken for months and was never fixed…. the employees said they had escalated the case to the person that needed to fix it and never got a response … I could never lift it myself so i always had to bring someone with me
JODY KONDILAS | Overall ExperienceInstead of adding the mileage charges on the checkout page, you should have those listed under the vehicle rental charges itself. Going to the checkout page and then realising that we would be required to pay more for the mileage is just not good experience for a new customer.
Nikhil BansalIssues with tires being not great in snow. Guy did recommend the “stuck in snow” coverage which we took and needed. So that was appreciated.
Tiana MaloneGreat location with attentive customer service.
dave ottoYour staffs are very rude and insensitive.
Happiness BubaghaThe worker that helped me was very kind and helpful.the service was great!
Faicel HessiThe gents who were taking the reservations were veryu friendly and good humored. It was really appreciated!
Gleb DvinskiI made a reservation weeks in advance, reserving two dollies as well as the truck. I chose this location because of the availability to rent the extra equipment. When I arrived, my truck was not ready or even at the right site and they informed me that the extra equipment I reserved was not available. I had to pay three movers 1.5 hours of wages while I had to go to a different location and get the truck I reserved and bring it back to this location so they can clean and inspect the vehicle. No compensation was given for my time. I had to go somewhere else to rent the other dolly I needed. Staff was great, but extremely disappointed with the overall outcome. I wish they would have phone me before I traveled 45 minutes to get there to find out they could not uphold my reservation so I had the opportunity to try to fix things. Overall one star for service, 5 star to on-site staff doing what they can to help me in this situation.
David BowdenGood service and fast. No bad comments
francis vincentVery dangerous in winter. No winter tires and rental office didn't mention it. Made for a very slippery trip
Félix-Antoine GrenierWhile the staff at this location were excellent, the staff at the Norman Street location were atrocious, as usual. Additionally, your reservations system is consistently defective. This was the 2nd time that the specific trailer I booked was not available. Note that this is my second complaint about the staff at your Norman street location, seemingly to no avail. All of them are consistently unfriendly, slow and seem to have difficulty doing their job properly. The woman on duty was actually firing an employee named Luka over the phone while dealing with me.
andrew plumblyThere was only one employee and a long line of customers.
Neculai ParaschivImpossible d"avoir un meilleur service, agent (Daniel?) bien à temps, bien poli et agréable. Le problème unique, équipement propre mais assez vieux. Chaque fois que j'ai monté dans le camien j'ai dù refermer la portière de conducteur, c'était bien usée.
Philip SheaVery friendly and helpful staff at this location.
Tolu OnajinI paid $166 for a trailer that usually cost less than 30$ per day. Gouging is the term that comes to mind...
rene albertThe vehicule is not equipped with winter tires. I was stuck in a driveway that had a negligible amount of snow. Customers should be forewarned that that the vehicules are not equipped to deal with winter conditions
richard vigneaultVery helpful and courteous staff Rental and return super relaxed and well priced Thank you
Salvatore Di MaioExcellent service, great location, locker easily accessible. My only negative comment is a few items (upholstered chair, blankets) were in terrible condition as they were completely covered in rat poop, obviously ruining them. If not for that, would have been 5 stars
Catherine Topp | Overall ExperienceIt would be important to advise ppl in advance when you decide to raise the fee.
Dolores Duquette | Overall ExperienceDaniel was friendly and very helpful. A great experience.
Barry Warren | Overall ExperienceIl y avait des excréments de souris dans mon unité.
maryse rouleau | Overall ExperienceVery clean, very good service. Easy access.
Richard LaBerge | Online Move InGreat experience
Carlos Beauregard | Overall ExperienceTrès pro! Je suis très satisfait! Grand merci!
Mark Simons | Overall ExperienceLe personnel a été courtois, poli et les lieux sont beaux, propres et sécuraires. Cependant je suis extrêmement insatisfait du système de réservations. J'ai réservé un entrepôt 7pi x 14pi il y a 5 semaines et j'ai obtenu confirmation. Le jour d'emménager, on me dit que tout ce qu'il reste est un 5pi x 5pi. Il n'y a même pas la moitié de mes choses qui peut fitter à l'intérieur et ça me met évidemment dans le trouble. On ne m'a offert aucun autre dédommagement autre que de mettre mon nom sur une liste au cas où quelque chose se libérerait éventuellement...
Mathieu Dufour | First ImpressionsEvaluation based upon procedure and not upon the service. Service was excellent. Rental Process is cumbersome and too long especially if one's movers are waiting for the registration to be completed since the movers are being paid by the hour. This is not the fault of the staff but of the procedure. Perhaps most of the information can be gathered during reservation. (Booking)
Lillian Kliger | First ImpressionsYour website indicated that our unit was sufficient for our 3.5 appartment. It was absolutely not sufficient and when I inquired about renting another space i was told there were none available. As it is we have had to split the apartment storage which is not the best solution! The staff knowing this problem did not suggest any other solutions, offer to call up other locations for us, or make any accommodations. In addition the sign in procedure is very strange, using one keypad to log in and then another to open the door to the rental spaces. I'm not sure I could manage that trick again and it didn't even work the first time I tried it.
Andrea Reichert | Online Move InWish the staff could have been more accommodating. There were many services that neighboring Uhaul's were offering that my Uhaul did not permit me. In addition, phone calls were not returned when inquires were placed.
Ryan Hamadeh | Overall ExperienceGreat service great helpful staff
LESLIE CRUISE | Overall ExperienceThis was the worst service I have experienced. Due to the character limit here I will have to write your head office.
Chandra Daniel | Overall ExperienceExcellent
PATRICIA SWALLOW | Overall ExperienceVery satisfied-and courtepus and helpful personnel
Guy Fortin | Overall ExperienceHighly recommended
Carolina Diaz Amador | Overall ExperienceThank you for your wonderful service!
LINDA SINGER | ReservationExcellent service from the manager
Charles D'Amours Lavoie | ReservationThere were a few hiccups with the automated billing. Twice (over 2.5 years) they sent out erroneous late payment e-mails. Quickly resolved, and more aggravation than anything else.
ROBERT COTE | Overall ExperienceAll good, thanks!
carlos alejandro venegas | Overall ExperienceGreat for storage but only thing is that it's impossible to reach that facility via phone, they never pick up. Also, the employee was talking to Hydro for a good 15 mins when I was waiting.
SALOME theriault | Overall Experience