Customer Reviews for U-Haul de Laval - déménagement et entreposage

Clasificación:

5.0

Excelente

Clasificación:

2.0

Peut-,être pour un déménagement, mais pas pour notre utilisation qu'on voulait en faire car on nous a louer un pick-up dont les lumières ne fonctionnait que lorsque l'on mettait les breaks et les flasheurs sur mon trailer mais le pick-up lui les lumieres fonctionnait. La plug que l'on branche est supposé nous donné des lumières partout sur le trailer . Le soir on est supposé pour être en règle avoir des lumières partout . Ce n'était pas le cas . On est même retourner les voir avec avant de partir et le gérant a dit a mon mari: toutes ces camions étaient comme ça .

Clasificación:

5.0

Gestion du U-Haul est très professionnel.

Clasificación:

3.0

The truck was very poor the ride was terrible and steering was sloppy .. I brought it back with gas at same place and still got charged for fuel

Clasificación:

3.0

Le service n était pas au rendez-vous quand j en ai eu besoin

Clasificación:

1.0

The experience was pleasant until I got a hefty bill of 1000$ after closing my 220$ contract. Spent 3 hours on the phone and was put on hold for 1.5h without feedback after waiting 1.5h. Fixed the bill with the manager but he charged me cleaning fee where the original contract close didn't have. If i show up again to complain, mostlikely it will cost me more again. First time ever experiencing billing issues and that wasn't fixed automatically on their end. The customer has to chase the system. How is it possible that a contract is closed but reopened again for the next rental and charges the previous customer?

Clasificación:

2.0

Premièrement: j'avais réservé une remorque 5x8 fermée, lors du ramassage, c'était une remorque ouverte !!! Heureusement, il y'en avait d'autres. Voici le pire: le commis me demande de ramener la remorque avant 9h am le dimanche. Aucun problème, la remorque est revenue à 2h am dans la nuit de samedi et dimanche. Pour une raison qie j'ignore, quelqu'un a appelé mon EX-CONJOINTE pour dire que la remorque n'était pas là . Ils ont appelé 4x. Jamais on m'a appelé sur mon téléphone ou encore au numéro d'urgence, non, ils ont appelés mon ex-conjointe !!! Vous avez laissé des messages de menaces du genre: vous allez avoir de gros frais si vous ne ramenez pas la remorque et bla bla bla... J'ai appelé à votre centrale et la personne me dit que tout est ok et qu'elle envoyait un email à la succursale de l'autoroute 13. Même suite à cà , vous avez continué d'appeler mon ex-conjointe !!! Ce matin à 7h je suis allé en personne au uhaul de l'autoroute 13: la remorque est toujours à la même place que je l'ai laissé, direct devant la fenêtre. Personne n'a fait le relevé des retours et surtout personne ne m'a appelé. Suite à ça, mon ex-conjointe a envoyé son avocat contre moi car elle croit que je me sers de son nom pour faire des achats. Resultat, mon avocat a dû lui répondre que c'est une erreur de Uhaul mais ça me fait une facture de 150$ !!! 150$ que je dois payer dû à votre incompétence... je louais des remorques et camions 20 à 30x /an chez vous mais vous venez de me convaincre d'en acheter une.

Clasificación:

1.0

Lors de la location j'ai demandé si je devais rapporter l'équipement à la même heure le lendemain matin (7:30), on m'a répondu que oui, je me suis présenté le lendemain pour 7:30 alors que le commerce n'ouvrait qu'à 9:00. L'employée qui prend le retour me dit que j'aurais dû rapporter l'équipement le même jour pour 17:00. En conclusion j'ai perdu du temps de sommeil et j'ai dû aller deux fois pour retourner l'équipement.

Clasificación:

4.0

The lineup is a killer, I was supposed to get my trailer @9:30 left @10:45, I booked everything over the phone so I can speed up the process, but no, got to repeat myself. The pro the manager is a qualified person.

Clasificación:

5.0

Would prefer to have an attendant to do a walk around the rental first before I took it over. My only complaint is that the clerk didn't tell me the return time. My pickup time was 9am and I picked it up near 9am. It was written 8 and My mistake that the time didn't say AM or PM. I assumed PM. Then got charged 45$ extra.

Clasificación:

1.0

Worst client management ever! Took a trailer in one location with the intention to return it where taken but an emergency emerged and wanted to drop it at another location. The 2nd location was unable to assist me and left the job while waiting in parking lot!!!! Tried to call customer service of Uhaul to get a loop message that got me nowhere Had to find another truck an bring back the trailer in yhe middle of the night. NO ONE was in solution or accommodating mode! Worst business practice

Clasificación:

5.0

The person collecting the truck noticed that under the blankets I had forgotten a toolbox. He had my deepest appreciation!!

Clasificación:

1.0

I was charged an extra 20$ on the truck location because I dropped it after hour and closed my contract online once I got home (after I droped the truck in front of the store at 7pm). Nobody mentioned to me that I had to be in front of the store while closing the contract online. The cost was 19.99$ for a 24 hours rental and I got charged an extra 20$ for the above reason. This is very lame from a supposedly big and respected company.

Clasificación:

5.0

The no-contact pick up of the equipment did not work but i had timely access to helpful service.

Clasificación:

4.0

the car was having intense smell of sheep's or farm smell which was surprising to me but it was fully clean

Clasificación:

4.0

I had to wait a White before Boeing served. But I do understand the actual situation where pretty much every organization is not fully staffed! Otherwise I believe they gave a good service.

Clasificación:

5.0

Boy Uhaul has come along way. Website is absolutely great! I've called to book trailers in the past but I will be using the website to book from now on. Instead of calling in my order only to find out it was moved to a different location now I can follow along as the reservation is moved from one location to another in order to keep my reservation assigned to a trailer for the time I need it. I feel sorry for anyone who thinks it's still easier to call it in. These days have come and gone. Way to stay current with the times Uhaul!

Clasificación:

3.0

La journée de sortie de mon entreposage uhaul laval le 14 juillet je me suis présenté avec mes demenageurs et l’ascenseur étais brisé et j’ai perdue environ deux heures (270$) a attendre pendant que je devais payer mes demenageurs pour ce temps perdue là

Clasificación:

4.0

Le seul problème c'est le manque de chariots disponibles.

Clasificación:

5.0

très propre, bien éclairé et facile d'accès. Les employés ont été gentils et disponibles. Le seul bémol: ce sont les deux tableau en arrière où il faut passer la carte, j'ai eu des problèmes au début à comprendre: il faudrait un tableau d'explications à côté pour bien comprendre comment passer la carte sur ces 2 tableaux différents. Ou refaire la carte et mettre en arrière les explications. J'ai dû me faire moi-même un tableau d'explications et mettre avec la carte. Merci Rita

Clasificación:

5.0

Très belle expérience, merci

Clasificación:

4.0

The reason i wont take a Uhaul in the future is that your client service is not good on the phone. In the day, i had a comfirmation call and they changed my pick up place because they didnt have my truck available. I had to wait in total 2hours on the phone on my moving day ti be okay. First i had to wait 45 min to talk to somebody in english (i am a french speaker but we sorted it out) because i forgot my password and the code wasnt be send to me. After that, i wanted to change my order so she transferred me to a "non waiting line" that the girl said to me wich is not true. When somebody picked me up, he said that i couldnt take my truck outside of the opening hours. But I had a email comfirmation and a call with somebody that comfirmed my order. The guy just switched me back into the line because he didnt want to help so somebody else would pick my request. When somebody pick me, it was the same guy i think and when he heard my name he didnt even talk with me and put me back in the beggining of the line so i had to wait again. When somebody else picked me up he finally helped me! I waisted so much of cleaning time in the phone.

Clasificación:

1.0

The 20' truck that I had reserved three weeks earlier was not available or at the location at the guaranteed time. I waited over three hours to get a smaller 15' truck. So I had to make two trips, double the milage and the gas, and nobody at the location gave a damn. There were three other people with similar or worse scenarios at that location, some crying. I just cannot imagine that U-Haul sits on the sideline while their reputation gets tarnished by that one location. My family has used U-Haul more than 10 times over the past 4 years in different provinces, this is the first time I am apalled by the incompetence, indifference and the chaos at a U-Haul location.

Clasificación:

1.0

I rented a trailer from here for 2 days. When i picked it up i told the agent that i was going to return the trailer later than my return time. She said that wouldn't be a problem but i would have to pay a small late fee. Well i received a call from U-Haul 1/2 an hour after my return time saying it was late.and asking when i was returning the trailer. I told him later in the day like i told the original agent. He responded that there was no notes on the contract saying it would be late. So i was informed that i had to pay a late fine( $250 dollars) for being late. I've rented trailers from other locations without problems but this was the last time i will rent from this location again.I'm disappointed that the agent didn't write the information about a late return and i could've saved the fine because she forgot to add the note on the contract.

Clasificación:

3.0

Be nicer. Got told off because I was late.

Clasificación:

2.0

First off, the first location I went to at 8:00 am forgot to leave me a key for my truck. I called U-Haul and was sent to the Laval location. I got there at 9:30 and the line was HUGE! I waited 30-40 minutes in line and got a truck that had less than a quarter tank of fuel. So now I'm almost three hours behind schedule with no fuel. I go about my day and do my move. I had paid some people to help me and they were sitting idle at my home for hours while I was busy getting worked over by the U-Haul system, so that cost me an extra $200 for their time. I explained this to a U-Haul representative over the phone and they said they would credit me $50. I've yet to see the $50. When I returned the truck, the manager said I was low on fuel. How could I be low? The truck was running on fumes when they gave it to me. He told me he wouldn't charge me for the fuel considering how bad the U-Haul system had screwed me. That was a lie, because I was charged about $25 in fuel on my bill. Also, I paid about $20 extra in mileage because the U-Haul in Laval is 12 km further from my house then the one I had reserved at originally! That's 24 Km in the rental truck and 24km in my personal vehicle. You guys should be paying me! Anyways! What a horrible experience. I've used U-Haul many times before but this was probably the last time. A sudden and immediate end to our business relationship. Today was a big day for me and you guys didn't show up at all. My bill was $100. Your rep said I would get $50 and the manager said I wouldn't be charged fuel. That's $75 U-Haul promised me and didn't pay. $25 in charges for extra mileage I shouldn't be charged since it's U-Hauls mistake. Plus I spent about $10 in fuel for my personal vehicle to get to and from that location as well as $200 idle time for the individuals moving me. You guys used to be something, now you're a joke. Best regards, Anthony.

Clasificación:

3.0

Rent for a 10' truck and the when I got there, they give me a 9' cargo van because they said that they don't have it anymore.

Clasificación:

4.0

Nice communication and professional approach.

Clasificación:

5.0

Super

Clasificación:

1.0

My reservation has been cancelled the day before my moving, at 4PM. Please notice that I've reserved my truck in april. They got me a truck for 6PM on june 30th to 10AM on july 1st. I had to move during the night because I had to return the truck to 10AM. When I arrived at Uhaul to get my truck … they told me my truck wasn't there. Honestly, first time with Uhaul and last time ! Very disappointed in your services, without talking about all the stress your company has put on us. Improve your website, put a limit in the truck reservation ( if no truck is available, don't confirm a reservation and after calling us the day before).

Clasificación:

1.0

Uhaul will not be my first choice next time a need to rent. * Cleanliness was minimal * Return process was ridiculously long. It would appear that Uhaul wants you to pay additional 20$ to use their app fro swift return process or wait a long time (30 minutes) to return the truck with the help of their employees. In comparison the same process at 2 other competitors takes about 3 minutes.

Clasificación:

1.0

On nous a chargé injustement le diable sans jamais lavoir utilisé. L'évaluateur était méprisant et très impoli. C'était la 4e fois que je louais un camion à cet endroit et j'ai toujours apprécié vos services. Hier, lors du retour, l'évaluateur a été 0/10. Merci Bonne journée

Clasificación:

5.0

Je tiens à noter la courtoisie du personnel chez u hall Laval . Le gérant Michael est très professionnel et il a rendu notre déménagement beaucoup plus simple en nous donnant des conseils judicieux. Donc un gros merci à toute l équipe .

Clasificación:

2.0

Very slow service especially on a busy saturday morning.

Clasificación:

5.0

Tres gentille et tres gentil au Uhaul chomeday, jappel ca des personnes humaine et sensible au problème des gens il on de l'écoute. Cest mon pire déménagement a vie, j avais une réservation pour 2 entrepôts 5x10 ils ont ete accidentellement Canceller. Javais absolument besoin de cest entrepôt ce jour la et y navait plis rien le 30 juin ..... La demoiselles ma écouter et de tout coeur et ma trouver un 10 x10x9 wowwww.... Vous etes mes heros , aujourd'hui encore jai pas encore asser de place ca fais 3 jours de suite que je loue un camion pour déménager notre condo sa coute $$$$ . Aujoudhui jai obtenue pour le premier mois gratuit mon 2ieme entrepôt de 5x10x9 ....Justela place qui me manquais. Wow merci de tout coeur et ne lacher pas vous etesun team Denfer.

Clasificación:

1.0

Never again they're saying 20$for the day but when you coming to pay charging you 200$ for nothing they say you gonna have the balance after return the truck but never you had your money back never never again

Clasificación:

1.0

Sans l'accord de ma part vous prenez l'argent sur ma carte de crédit sans préavis et surtout quand j'ai dit de ne pas s'en servir et l'employer très impoli qui ne veux même pas répondre à sa collègue au téléphone service de marde difficulté à parler francais au clients je ne recommande aucunement l'entrepôt mais je recommande la location de camion

Clasificación:

3.0

Personne n'est venu me montrer au était le camion, j'ai du joué à ou est Charlie. Le port du masque et le plexiglass de protection rende les discussions difficile. Beaucoup trop de choses écrites uniquement en anglais. Personne ne m'a parlé que le camion se plaçait en mode tow hall à chaque départ du moteur, un petit écriteau que je n'ai pas remarqué y faisait référence, ça a fait augmenter ma consommation d'essence. Le contrat étant d'une durée de 8 heures je n'avais pas le temps de lire le manuel du propriétaire, quelques renseignements de base sur l'utilisation du véhicule par le personnel plus emphatique et chaleureux serait apprécié.

Clasificación:

3.0

Améliorer le temps d'attente au téléphone

Clasificación:

3.0

Light was not working on my trailer and when I came back the support by the Technician was very poor

Clasificación:

5.0

Excellent service specially Michael the manager and junior. Gracias.

Clasificación:

1.0

The worst service that I received,they charged me for 4hours rental that they never told me when I picked up the truck.They said that they forgot to tell me when I picked the truck that it 19,95$ per hr.I will never rent again at this place.

Clasificación:

1.0

DON'T CANCEL THE TRUCK

Clasificación:

3.0

Vehicle cup holder had some smutz in it. And vehicle could have been washed to show scratches. But otherwise vehicle was fabulous

Clasificación:

1.0

Although we did the check-in online the night before, we still had to wait 50 minutes in line. There were not enough employee to serve all the customers for the most busy day of the year: moving day July 1st. There should be an express line for those like us who do their check-in in advance. The equipment should be verify when it is returned, and NOT when given to the customer. We rented a trailer that had a broken light. If it had been impossible to repair it, there would have been no more trailer available for us. Can you imagine the problem caused by that situation when you absolutely need a trailer on moving day? And especially when you made the reservation few months in advance? We were very disappointed with U-Haul.

Clasificación:

1.0

Réservation non respectée. Tarif ne correspond pas au temps réel utilisé.

Clasificación:

5.0

Service impécable, good job guys !

Clasificación:

1.0

Had a disgusting experience on the phone with a customer service rep, booked 2 1/2 months early and was told the day before my location wasn't available. Was sent very far. Once at the location, self pick up was not working, had to check in with an agent, was over charged and delayed my move by 40 min

Clasificación:

1.0

Customer service on the phone not about the location but about the corporation should be able to give out more option than just 50$ of compensation for mistake made by the corporation.

Clasificación:

4.0

Very good service

Clasificación:

1.0

Garbage service half the employees dont care act uselesss and last time renting out from u haul

Clasificación:

3.0

Reapeating anoying message while waiting

Clasificación:

4.0

During peak, need more employees to help customers, thus reducing wait time. Average wait time was around 40min.

Clasificación:

1.0

We are really disappointed with our experience with Uhaul. First of all, I called Uhaul to book in advance and the clerk told me everything was full in all Uhaul in Quebec, so I was doing research elsewhere trusting him when finally my partner called some days later and managed to book a truck very easily, the clerk advised us to take a 20ft as he said it was big enough for a 4 1/2 apartment and we have a 3 1/2. When we arrived there 10 minutes in advance, we waited an hour in line despite having a reservation the employees did not want to give us our key and it was impossible to complete on the internet because the website was not working . We had to enter our full information at least five times and always had to start over. Then the size of the truck was not at all suitable it was full before we finished, there was still a lot of things to move such as our bed frame, our mattress, our TV cabinet, etc ... so in addition to have waited and arrived late for our move we had to re-rent a second truck the next day so pay double the price, take leave for two days in a row and beat our heads when it would have been possible to move everything in only one trip if we would have had the right size truck from the start. Bad customer service, bad organization, bad experience.

Clasificación:

5.0

I chose the online check in thinking it'd be faster then in person especially during moving season, yet it took 40 minutes. However, the employee inside was very kind and helpful. After purchasing a couple of items, he saw me outside and asked if I was still waiting for the online check in as I was just standing there by my truck. He tried helping me inside but was just seconds beyond the online crew. He was very polite and happy.

Clasificación:

1.0

Pick up location changed last min. No notice. Was told that no truck was available upon arriving at new location. Waited an hour for the truck. Really unprofessional and disorganized company.

Clasificación:

1.0

Make no sens 245$ for 6 houre renting a F150 truck

Clasificación:

5.0

Rien à redire, tout a été vraiment bien.

Clasificación:

5.0

The service was good.

Clasificación:

5.0

The manager is very competent, tight, helpful and professional

Clasificación:

5.0

L’accès avec carte ou code fonctionne souvent mal.

Clasificación:

3.0

Le site est plus ou moins adapté à la clientèle canadienne française. La marque d'un de mes véhicule est manquant (Micra). Beaucoup d'information sont données après la réservation et qui aurait dut être avant.

Clasificación:

5.0

very clean facility and customer service was very polite and professional. thanks

Clasificación:

5.0

Merci

Clasificación:

5.0

The staff went above and beyond to make sure my experience went well. I also received a follow up call from employee to confirm if I had moved out make sure I didn't pay for extra month for no reason. I would definitely recommend UHaul and specifically the location I used due to the caring staff Ty

Clasificación:

1.0

Checked in online, got to storage units after hours to find my lockers locked. Had to leave my belongs into the rented U-Haul truck overnight and go back the next morning. Was told first month would not be free either. Very disappointed will be escalating situation.

Clasificación:

1.0

The storage itself is very well maintained and very easy to access with a truck. However the service is very poor. We reserved a storage to have the free month but when we called to change the date, the agent over the phone told us the reservation was never done. We went back to speak to the same agent, he was able to give us the free month storage. We paid for the lock and we walked all th way to the back to see the locker and put the lock. It was raining a lot that day. When we got to the locker, we realized that the locker was locked so we had to walk all the way back in the rain to let the agent know. It was almost 7pm (closing time). If we wouldn't have checked before closing time, we would've not been able to ask him to open the lock to access our locker. If the employee knew that he had to remove a lock before we could access the locker, why didn't he advise us? He saw us going outside, he knew we wanted to go see it, so why didn't he tell us that he needed to open the lock first? Very disappointed.

Clasificación:

5.0

service courtois et poli. Personnel qualifié. simple et rapide.

Clasificación:

3.0

J'ai loué un diable Dolly' . Il était inefficace . Il avait rien pour soutenir le devant du diable . Je me suis blessée gravement à cause de ça . Je me suis cassée l'épaule et le genou . Je dois être hospitalisée pendant 8 semaine

Clasificación:

3.0

Le point négatif est que je suis arrivé à min unité et elle était barré. J'ai dû faire tout le tour de la bâtisse pour aller au service à la clientèle demander qu'on me débarrer la porte. J'ai perdu 30 minutes de mon temps en raison de cela.

Clasificación:

3.0

Please take note that we rented a truck and also got a storage, as per the agreement we are not supposed to be charged for the 1st month of rental storage and my credit was charged when it shouldn't have been. Not satisfied with the procedure.

Clasificación:

1.0

Stop sending me 3 emails a day this is annoying

Clasificación:

2.0

Unfortunately the stuff was very unprofessional, didn't tell how to use doors and elevators properly, gave us the wrong unit at first and then changed it to the one which was located at the very opposite site from the elevator, even though there were a lot of free units. Overall experience was unfriendly and unhelpful, It's sad because I've been UHaul customer for many years and I wish my comment will change something for better

Clasificación:

5.0

Ali was excellent

Clasificación:

4.0

1 complaint, due to my own neglect, i lost my locker key and I was told ONLY a locksmith could break the lock ($175). I was very disappointed that I was NOT permitted to use the same grinder to remove my own lock

Clasificación:

1.0

On me pousse a prendre un emplacement plus grand. On m'oblige à acheter un de leur cadenas !! (J'en avais un, et chez Depotium, on peut prendre notre cadenas) Lorsque je reviens pour la 1ere fois à l'emplacement du storage, un cadenas est déjà sur la porte (perte de temps de 20 minutes pour le faire enlever Je demande de l'aide de la femme de ménage qui est sur place et elle me répond bêtement.

Clasificación:

4.0

Politesse, aidante, merci

Clasificación:

5.0

Tous les membres du personnel sont exemplaires. Un GROS merci à Monsieur Mike le gérant de la succursale à Chomedey autoroute 13 pour sa compréhension et son humanisme.

Clasificación:

4.0

Je suis client depuis seulement une journée, j vais me laisser le temps de voir si je n ai pas de surprise sur ma carte de crédit pour le premier mois !

Clasificación:

1.0

I was charged for a full month of service and was not refunded the 25 days remaining to the contract. I gave you money for a service that I am not receiving. Its not fair

Clasificación:

3.0

Durant les 3 mois que j'ai été clients les toilettes aux 3eme étage n'ont jamais fonctionnées, 2 portes de garage sur 3 étaient brisées. Le SEUL monte-charge a été défectueux à 2 reprises. Le personnel ne parlait pas Français. La personne qui m'a aidé à installer la remorque sur mon camion, ne savait pas ce qu'elle fesait, j'ai dû le faire à sa place... Ordinaire...

Clasificación:

2.0

Had Tribble getting in two times called service seid call back tomorrow.or come back tomorrow.

Clasificación:

4.0

J'hésitais à envoyer mes biens à l'entreposage par crainte de dommages ou vol. Mais vos installation sont rassurantes et c'est pourquoi j'y suis resté aussi longtemps. J'aurais une suggestion a vous faire au sujet des alarmes qui se font entendre quelque fois. Les clients ne se servent pas de leur carte d'accès de la bonne façon. Ils ne signifient pas leur présence, alors quand ils ouvrent leur unité, l'alarme se déclenche. Vous devriez leur expliquer un peu mieux le fonctionnement de la carte. Merci!

Clasificación:

2.0

Il y avait souvent une seule porte de garage opérationnelle sur 3 et l’ascenseur n’était pas fonctionnel le lendemain de notre arrivée.

Clasificación:

5.0

My only wish is that my unit was more conveniently accessible

Clasificación:

5.0

The whole operation went smoothly. Very efficient. Thank you

Clasificación:

5.0

Un service professionnelle.

Clasificación:

5.0

Good service

Clasificación:

3.0

À ma troisième visite le monté charge ne fonctionnait pas, des gens attendaient devant depuis plus de 30 minutes, aucun employés présent et rejoignable, quand j'ai finis par parler à un employé, il m'a dit datt qu'il soit réparé, et ma dit qu'il n'y avait aucun autre accès au étages, j'ai finis par trouver un escalier par moi même

Clasificación:

3.0

Theres only one elevator for such a big facility, and it was broken at the end of the day. We could therefore not finish our move in.

Clasificación:

5.0

It was great !Customer service was Impeccable! I will for sure recommend friends and family !Thank you so much for the awesome experience !

Clasificación:

5.0

Cadenas manquant, mais arrangement trouvé

Clasificación:

4.0

Très bon service.merci

Clasificación:

4.0

Difficile d'avoir accès porte 110. Code ou carte fonctionne pas toujours

Clasificación:

1.0

Charger un mois supplémentaire pour une journée et menacer un homme de 86 ans de l'amener en cour s'il ne paye pas: il s'agit d'un manque flagrant de civisme. Michael, de votre succursale de Chomedey Laval, Près de l'autoroute 13, devrait pendre des cours de formation pour le soutien à la clientèle. Il semblerait que la situation est résolue: j'attends de voir le compte de carte de crédit de mon père pour le mois suivant.

Clasificación:

5.0

Very helpful manager

Clasificación:

5.0

would go back any time!!!

Clasificación:

5.0

Très propre et facile a utiliser

Clasificación:

5.0

K

Clasificación:

3.0

Mauvais service client hier, votre employé ne devrait pas faire du service à la clientèle. Goût amer de votre entreprise dû à son service. Je recommande pour la propreté mais pour le reste non!

Clasificación:

3.0

One elevator makes a lot of delays and far distance to walk from.

Clasificación:

4.0

Overall very good experience. It is very practical to be able to park inside!! Clean, spacious, new. Many trucks and trailers available for rent at same location. Recycling/exchanging area is a great, original idea!! Improvements needed: More chariots would be appreciated; most families need more than one when moving in, so when we arrived, no charriots were available for about 20 minutes. There is only one lift, so there was a small line-up: not too bad though, because the lift is quite large. Entering and exiting process is somewhat confusing - there is a risk of making the alarm go off or getting locked out if not operated properly: this needs to be improved (too much risk of false alarms and other errors). Recycling/exchanging area was closed, and we could not find any instructions on how to use it, either on site or on the web.

Clasificación:

3.0

When I received the first invoices there was the GST and PST on the invoice later on i received the same invoices less the GST and PST when I called in To advise that I needed an invoice with both taxes on the invoice Miss Mine told me I had to go on the site to register. When I signed up for the storage I signed all the papers including the withdrawal from my bank account. I asked Mrs. Mine politely just to send me the invoices with the GST and PST which waas never done. When I came to cancel the storage yesterday the 29 of June 2020 I asked the person at the deest for all the invoices with GST and PST and he did it very politely for me. My accountant was after me to get these proper invoices. Why was it so difficult for Mrs Mine to do this for me? Some employees just don't care to serve the client properly. By law U haul has to supply me with a proper invoice with the taxes properly indicated.and not have to ask for this service. Fred Baldassare 514 983 6403

Clasificación:

1.0

The agent who receive my storage made a mistake and give me a storage smaller than what I ask so I was oblige to leave my stuff in front of it and your customer service? Worst ever, I called at 7 am! I wait on hold for 15 minutes to be hang up, you guys are the WORRRRRRRRRST

Clasificación:

1.0

Got email telling me I had a month free. The customer service clerk refused to give it to me. False advertising is illegal.

Clasificación:

5.0

If the accès to the storage is 24h it will be better

Clasificación:

1.0

Je suis VRAIMENT EN TABARNAK !!!!!!!!!!!!!!!!! À chaque fois que j'appelle, j'attends au minimum 15-20 minutes, il y a un manque flagrant de staff. Je suis donc allée en personne et encore là ,les employés se crissaient de moi ben raide. je demande pour 2 lockers 10' x 10' .... pas de souci, le gars m'arrange ça .. je repars eb me dirant "bon enfin," et aujourd'hui en lisant mon contrat, je me rends compte qu'il ne m'a réservé que 1 locker .... sérieux !!!!!!!!! J'ai rappelé, ça fait maintenant 20 minutes que je suis en ligne et ce n'est pas réglé... À quel point est-ce compliqué de louer un locker chez-vous ???????????????????????????????????????????????????? plus jamais....

Clasificación:

4.0

Very smooth move-in experience. Answered all my questions. No issues!

Clasificación:

4.0

Carl and Jordan very helpful

Clasificación:

4.0

Perfect

Clasificación:

1.0

THE Air Conditioning not working in the 3rd Floor and I'm currently renting 3 units. I'm seriously considering in leaving soon since the heat temperature is NOT normal, the issue needs to be fixed ASAP.

Clasificación:

5.0

Very clean, safe facility. Staff were very helpful - this was my first time renting a locker so I didn't quite know how it worked. Will definitely use them again in the future.

Clasificación:

5.0

Superb storage space, very clean and well maintained, very easy to book the order.

Clasificación:

2.0

Rented the truck on May 14th, the service includes 30 days free storage. Three days later I received the notice by email that I have to pay. I asked 20 times about the storage, the staff told me yes it is included if you rent the track, turns out they want to charge me. Looks like a big lie, I hope they will manage it.

Clasificación:

5.0

Très bon service de la part des employés.

Clasificación:

5.0

Your staff , EXCELLENT.

Clasificación:

4.0

J’aurais aimé avoir ce sondage en français . ?

Clasificación:

5.0

Excellent service and service offer

Clasificación:

4.0

The staff is friendly and helpful. Will recommend to others and will be using these services again. :)

Clasificación:

5.0

the best with everything!! Thank you!

Clasificación:

5.0

Very professinal staff, courteous and diligent. Facilities super clean and easy to access.

Clasificación:

4.0

Very good location, very nice staff and very helpful, very clean, good elevator and carts to use. Only issue was trying to access the office from the storage area, you have to go all the way around outside to get to the front, slightly inconvenient. Otherwise A+!

Clasificación:

4.0

All staff are very kind but the woman manager....,?

Clasificación:

5.0

Great staff

Clasificación:

5.0

I like it

Clasificación:

5.0

Amazing customer service. Super clean facility. Highly recommend!

Clasificación:

5.0

VEry fast process online and the lady over the phone answered all my questions

Clasificación:

3.0

Bon soir à tous (comprenez-vous le français?)

Clasificación:

5.0

Personnel compétant, entrepôt très propre.

Clasificación:

5.0

Great service and super clean!

Clasificación:

5.0

Na

Clasificación:

5.0

For your interest once inside garage door There is a Little Salt/calcium build-up because of the residu off of véhicule slutch and Ice some form of cleaning and rinsing can be requierd to maintaintheq

Clasificación:

5.0

You guys are the beat

Clasificación:

5.0

Service excellent je le recommande!

Clasificación:

4.0

too expensive

Clasificación:

2.0

Too expensive

Clasificación:

5.0

The guy the served and greeted us was top notch. He was knowledgeable and kind. Great job.

Clasificación:

5.0

Modern, with smiling staff

Clasificación:

4.0

My experience with your employees was very positive. Helpful, courteous and professional.

Clasificación:

5.0

Great location, clean and organized. friendly service. Love the whole experience

Clasificación:

5.0

clean good location very big alot of space big garage

Clasificación:

5.0

Great sevice!

Clasificación:

5.0

Propre et accessible. Apprécie également l'abri de camion à l'intérieur

Clasificación:

5.0

Great service

Clasificación:

4.0

My experience at U-Haul was very good they answered all my questions. I found a space that would serve my storage needs. Very convenient. Clean friendly and user-friendly.

Clasificación:

5.0

Service très courtois et aidant. Explications claires

Clasificación:

4.0

Service was fast, professional and courteous. The plans offered are at a great price

Clasificación:

5.0

Tres bon service

Clasificación:

5.0

Super Service

Clasificación:

5.0

The employee who served me was especially efficient, polite and helpful.

Clasificación:

4.0

Thanks a lot to the stuff for all help and information.

Clasificación:

4.0

Friendly staff,very clean

Clasificación:

4.0

It was great

Clasificación:

5.0

Very very happy

Clasificación:

5.0

Perfect services.

Clasificación:

5.0

Great experience,

Clasificación:

1.0

The locker i was given was very dirty alot of dirt. they had to mop the floor of the locker in front of me. and the walls of the locker still extremely dirty.

Clasificación:

5.0

👍

Clasificación:

5.0

Thanks to Andre Farah for his professionalism.

Clasificación:

1.0

L’équipement et les lieux d’entreposage étaient très bien, toutefois je vous recommande de faire de la formation à vos employés concernant la courtoisie et le service à la clientèle.

Clasificación:

2.0

Hello, I was initially wrongly assigned a smaller room than the 10'*15'*9' that I booked d a week ago. I had to complain for the agent to accomodate me with something else ( a 10'*10'*9' and half of i

Clasificación:

5.0

Great service, very accommodating

Clasificación:

5.0

Thanks to Catherine and hier team for fast courte ou service.

Clasificación:

5.0

Hamjy was very knowledgeable and efficient. He answered all questions expertly and patiently. Our wait time was reasonable.

Clasificación:

5.0

Personnel very helpfull and pleasant

Clasificación:

5.0

Services professionnels et personnalisé !!!

Clasificación:

5.0

Metci

Clasificación:

5.0

Good service

Clasificación:

5.0

ce fut un tres bon service, le jeune etait Courtois, il a pris le temps de tout m'expliquer et m'a donne toutes les informations necessaires

Clasificación:

5.0

Everything was perfect except I would recommend installing water fountains on the storage floors.

Clasificación:

5.0

Employee was super nice. Answered all my questions and gave me a free month. This experience makes up for the really bad one I had before with U-Haul. this employee definitely deserves a good raise.

Clasificación:

5.0

Catherine was very helpful and patient showing me different sizes and what would be the right storage for my needs. Amazing service.

Clasificación:

5.0

bon service

Clasificación:

5.0

Super condition.

Clasificación:

5.0

Good service i appreciate the emp’iyee who serve me

Clasificación:

5.0

I have visited several storage spaces in the last month, U Haul has gone above and beyond to impress, clean and modern facility and a very friendly staff!