Customer Reviews for U-Haul de Lachine - déménagement et entreposage

Clasificación:

3.0

Il y a eu des rongeurs dans mon unité. Ils ont endommagé ma base de lit et mes bibliothèques, mais heureusement rien de très grave. Je ne veux pas porter plainte mais seulement vous en aviser, c'est vraiment moche de payer autant pour entreposer ses meubles et en plus se tapper des dégâts + désinfecter tout.

Clasificación:

5.0

The place was very clean and the staff very helpful

Clasificación:

1.0

There is to much 🐀 in They eat my leather sofa

Clasificación:

4.0

Il y avait des cacas de souris sur mes meubles lorsque j'ai vidé le local. Pourtant, je n'avais rien qui puisse interesser les souris... C'est mon seul commentaire un peu negatif car sinon, le reste de mon exéperience etait parfait. Personnel très courtois et aidant à chaque fois. Merci

Clasificación:

5.0

Everyone there was very helpful professional and friendly Customer service is A1 !

Clasificación:

4.0

gérant n'est pas une personne au service des clients / assis dans bureau du coin :-(

Clasificación:

4.0

When the process works, it works. This time it was flawless. In the past, however, I've had reservations cancelled, even had a paid-for unit re-rented while I was still paying, just because it was empty during that particular week. This time, however, so far so good.

Clasificación:

1.0

J'ai été chez vous que 2 mois j'ai appeler pour dire que j'avais vider mon entrepôt et même enlever le cadenas et vous voulez me charger pour 2 ans wow c'est vraiment une belle arnaque

Clasificación:

3.0

The agent/employee Kamaya is not a good representation of Uhaul. she is mannerless and should NEVER be the first contact with customers. my experience with this Location was a horrible one and am scared going back.

Clasificación:

5.0

Rien à dire👌👌

Clasificación:

1.0

I finished my reservation online and had problem with my access code. So i had to visit office to sort it out. It was a nightmare for me. I asked for help regarding my access code for building. A lady had very rude tone and bad attitude from start and didnt listen anything i said. I tried to show her my reservation number, gave her locker number and tried show email confirming my locker with payment. She didn't listen to a single detail i tried to give her to pull my account on her computer. She simply ignored anything i was saying. Instead she tried to book me second locker at more price, without informing me. Finally when she gave me new locker, i asked how much it costs, she told me $80. I asked her why is she booking me second locker, i told her i will not take and to cancel it. She gave me sign that she did me a favour, then a gentleman next to her came in, she explained him, her so much favour and steps she took to book a rental. I showed him my email confirmation, and that guy pulled my account and locker from her computer right away. If that guy wouldnt had shown up i would have spent another 30 min and still not get this solved. I guess this what happen when service desk helper think customers are idiots and they dont know anything. I hope i never have to see her for help. As i dont know her name, she weighs around 170 pounds or more, long black nail around 5 cm, non smiling face. Her shift timing 1am to noon, date 24 January 2022. Another piece of advise to her, dont take your personal calls on job hiding small Bluetooths in ear and covering with caps, please wear facemask because its safe.

Clasificación:

5.0

I'm very satisfied with the service

Clasificación:

5.0

Excellent my space was inside everything nice and warm. Super clean very courteous staff

Clasificación:

2.0

I have had a storage unit in your location for a few years now and it will be the first time I can say something this negative. I get that people have their own lives and issues like everyone else but to be grunted stand them just somewhat rudely pointed to a counter where the young coloured woman was horrible and I must say clueless about what to do. You need to spend a bit more time with customer service and employee presentation. Totally not impressed with the experience

Clasificación:

5.0

Nothing to say. Just rating this to stop you guys from spamming my inbox and begging me to review

Clasificación:

1.0

I found mice poop in my storage. I asked for help countless of times from the manager never responded back. I sent him pictures never responded back. I even called the hear office never responded back. On sundays, only one person at the front desk and line up until the door. Very very disappointed. Won't be using Uhaul again.

Clasificación:

5.0

Love Uhaul... everything is always so easy!!! We are regulars!

Clasificación:

5.0

Très pratique, et accessible

Clasificación:

5.0

I would just comment on the mice and rats I have rented here before and had no problem, but this time around there is a problem with this. I had to empty all my storage and buy all plastic containers. I hope this will work or the problem will be resolved

Clasificación:

2.0

Nous avons réservé un espace à un endroit et lorsque nous sommes arrivés, ils ont dit qu'il n'y avait rien de disponible et nous ont envoyé à un autre endroit. Ils ont dit qu'aucune réservation n'est garantie. Alors pourquoi prendre le numéro de carte de crédit? Pourquoi ne pas signifier au client (à l'avance) qu'il a perdu sa place afin qu'il puisse trouver une autre solution d'entreposage? Arrivés au 2 e endroit, cela a prit un temps fou à se faire servir et avoir un entrepôt qui était complètement sale à notre arrivée (jus, roches, etc.). Lorsque je les ai appelé, ils m'ont dit que les gens qui font le ménage ne travaillent pas la fin de semaine. La dame m'a dit qu'elle peut me donner un balais. J'ai dû insister pour qu'elle envoie quelqu'un. Il a rapidement passé le balais et la mope. Il est à noter que j'avais 3 déménageurs d'engagés à 150$/h qui ont dû attendre en tout et pour tout entre une heure à une heure et demie en raison des délais occasionnés par U-haul. Cela est extrêmement mal organisé et malpropre (la toilette était insalubre et nous sommes en pleine éclosion de Covid). Je suis extrêmement déçue de mon expérience

Clasificación:

5.0

very nice and clean,

Clasificación:

4.0

La seule chose de négatif, mon local n'était pas propre. Plein de traces de souris. J'ai essayé de le faire nettoyer et d'avoir du poisson pour les souris, mais je n'ai jamais reçu de retour d'appel du gérant. Les employés ont informé le concierge mais sans plus. J'ai du acheter du poisson et le mettre dans la mangeoire qui était dans le local.

Clasificación:

4.0

Pay payment did not go through since I had canceled my card and forgot to provide uhaul the new one , I got a call telling me about my late payment only once there was a penalty charge. Did not like this a bit

Clasificación:

5.0

I will recommend this service to anyone wanting a great storage space. Well kept! Wonderful place

Clasificación:

4.0

Bon service

Clasificación:

5.0

Excellent endroit pour entreposer, les installations sont propre et sécuritaire.

Clasificación:

5.0

Easy to find and clean. The staff are very helpful. Would recommend.

Clasificación:

5.0

Il y a une alarme qui se declenche lorsque j'ouvre mon casier, meme si j'ai desactiv' l'alarme a l'entr'e. c'est le seul point negatif que je trouve

Clasificación:

1.0

Le pire service que j'ai eu de ma vie. Entrepot sale degueulasse. Gestion et employé absolument sans service à la clientèle Mon père s'est fait attaqué par employé Spray sans nous dire et odeur très toxique Tous mes biens habimés Contacté multiples fois gestion et superieur sans résolution.

Clasificación:

3.0

l alarme a sonné durant 3 heures et l'employé me disait qu'il n y pouvait rien. une borne d incendie etait déconnecté. autrement tout etait bien

Clasificación:

5.0

J'ai oublié des choses dans le camion une tablette et ma carte de débit si vous pouvez me le gardez Très bon service rien a dire

Clasificación:

5.0

Personnel courtois et professionnel!

Clasificación:

4.0

J'ai eu du mal à trouver le lieu et à comprendre que faire. Heureusement d'autres clients étaient là pour aider. Le site a planté plusieurs fois avant que je puisse finalement réserver. On est vraiment très près d'une super expérience. Tout est en place, il faudrait juste que quelqu'un pense bien à comment rendre la navigation vers et dans le site plus simple. Simplement des gros panneaux comme "entrez votre PIN ici à l'arrivée" suffirait.

Clasificación:

2.0

Le temps d'attente très long car seulement un employé en tout temps. Le système a fait défaut donc il a fallu Retourner pour que cela fonctionne.

Clasificación:

3.0

The staff were helpful

Clasificación:

4.0

there was mouse/rat droppings and a rat trap in the locker, didn't see any creatures but ick !! I had a short stay, 3 weeks, and this did not interfere with my confidence in the center.

Clasificación:

5.0

Autre que la carte de désactivation de l’alarme qui a bugger une fois, le service fut impeccable.

Clasificación:

5.0

Great service, location and price!

Clasificación:

4.0

There is mouse poop in the licker. I was supposed to have one month free but didn't get it.

Clasificación:

5.0

Best services, affordable prices

Clasificación:

1.0

Bonjour, Vous avez du culot de me demander ça. Voici ce qui s'est produit et je veux que ce soit remonté à votre manager. En deux mots : terriblement décevante. Vous avez des actions à prendre. LA SITUATION * J'ai appelé à 17h pour aviser de mon retard et voir si je pouvais avoir la clé pour l'espace d'entreposage gratuit que j'avais loué, on m'informe que ce sera fermé, de faire la réservation en ligne et de payer. Jean-Marc, à qui j'ai parlé, m'assure que ma réservation me sera remboursée le lendemain. * J'arrive sur les lieux, les deux employés toujours présent à l'extérieur répondent uniquement à mes questions par "c'est fermé, Jean-Marc fait dire que c'est fermé". * J'insiste pour avoir une réponse plus détaillée au moins minimale sur comment accéder à l'entrepôt ou d'aller chercher Jean-Marc puisque je lui ai déjà parlé : l'employé va dans le commerce et ne sort plus. * J'entre dans le commerce par la porte de garage ouverte et débarrée, le troisième employé qui était toujours présent (Jean-Marc) m'accueille par "C'est fermé, you're trespassing" Je lui explique que j'ai bien compris et je veux juste savoir où entré pour l'entreposage, il insiste et répète sans répondre "you're trespassing on est fermé" J'ai beau voir dépensé 400$ chez U-Haul aujourd'hui, le manager, Jean-Marc a eu le culot d'ajouter "si on était pas là t'aurais dû t'arrranger. Fait comme si on était pas là" plutôt que de prendre le 30 secondes pour m'expliquer la marche à suivre et me donner une expérience wow. * J'accède finalement à l'entrepôt par le côté, j'essaie de réserver en ligne pendant 30 minutes. Je fini par réussir à réserver un entrepôt en ligne non sans problèmes. * L'entrepôt que j'ai pu louer s'avère plus petit que celui que j'avais réservé et chaque fois qu'on ouvre la porte, l'alarme sonne. J'ai encore de l'acouphène dû à l'alarme. Le Call-Center à qui j'ai parlé ne pouvait pas m'aider par rapport à l'alarme. * L'application ne m'as jamais permis de faire le drop off du camion en self-service. J'ai pourtant essayé au moins 3 fois impossible. * Je n'ai pas eu le remboursement du dépôt que vous m'avez chargé puisque je payais par débit le camion. DE CES FAITS 1) Je veux le remboursement intégral du dépôt qui m'a été chargé sur ma débit à Québec pour le camion. 2) Le remboursement intégral de mon espace de location loué à défaut d'avoir accès à celui gratuitement offert avec le camion. 3) Ne pas être chargé pour le drop off de la clé sans l'application, ça ne marchait pas. 4) La location d'un camion U-Haul à vos frais pour me permettre de déplacer les meubles que j'ai dû ramener à mon point de départ dans le CX-5 de mon helper. (il ne sera plus disponible et la dimension de l'espace de stockage choisi aurait permis normalement de les accueillir sans problèmes.) 5) Des excuses formelles pour le dérangement avec votre boss en CC de ce courriel. Ça aurait dû prendre 1h ça en a pris presque 4. Bonne journée, Olivier Bois 819-244-7243

Clasificación:

4.0

Only bad thing is that it takes a long time to be served at the counter. Every time.

Clasificación:

5.0

Impossible de parler par téléphone au personnel de l'entrepôt de Lachine afin de finaliser le contrat de location. Après quelques messages laissés et un courriel, j'ai enfin reçu un courriel. DOMMAGE de nous laisser ainsi dans l'incertitude.

Clasificación:

1.0

Trop de vermine. Manque de personnel

Clasificación:

5.0

Staff super courtois et efficace!! Au delà de mes attentes, je suis hyper satisfait!! Merci

Clasificación:

5.0

Thank you so much.

Clasificación:

1.0

Service execrable, temps d'attente plus de 30 mins a chaque fois ! Personel très bête ! Quand j'ai quitté ils ont même mit un client qui voulait loué une seconde unité. Ridicule ! Jamais je n'ai vue un service si pourri !! Plus jamais je vais faire affaire avec votre U-Haul, et croyez moi je vais parlé de mon expérience !!

Clasificación:

5.0

Janie (at Norman Road Lachine Québec) location was very friendly, professional, and helpful.

Clasificación:

3.0

Hello, I arrived at 08:50 on Sunday 20 June 2021 to pick up my Cargo Van and to rent a storage unit, my appointment was at 09:00. There was a huge line up outside and by the time I received my cargo van and storage unit it was 10:45. I spent over 1 1/2 hours at Uhaul. The employees were understaffed but maintained a positive attitude. There seemed to be only three employees working that day. When I left, there was still a hug line inside and outside. Thank you,

Clasificación:

5.0

Will definitely use again when and if need.

Clasificación:

1.0

The manager is horrible with communication, his attitude reflects on the staff which explains why the overall team has poor attitude. Never again

Clasificación:

5.0

Merci pour la propreté et l’excellent service des employés au service clientèle et monsieur le concierge.

Clasificación:

3.0

- Impossible to reach the location by phone, which can be very frustrating. - the top of the locker is open and I think I had a bike go missing- it may have been stolen from the adjacent locker? Otherwise the premises where clean.

Clasificación:

2.0

I first reserve my sotrage a month an haft ago. I called to confirm that I ca ntake possession to be told that there was no reservation to my name. I rushed to the U-Haul because there were only a few lockers left. When I got there, the employee handed me a keycard to remoove the alarm on my storage. Drive to the storage and the key does not work... all my stuff were already taken out of the car... nobody on site to help... so i decided to open with the alarm on. After I drive back to the front desk and they were not able to give me a working card... I have to come back another time.... This was not the employes fault but so far my experience was not good.

Clasificación:

5.0

the best place

Clasificación:

4.0

Accueil chaleureux et très bonnes explications de la personne au service a la clientele.

Clasificación:

3.0

Temps d’attente très long Jai appeler pour réserver un storage et je me dais dire que cest pas une reservation donc tres inconvient et frustrant!

Clasificación:

1.0

I booked a unit online and call 3 times to make sure it was all good for the day of my move. The d day i arrive and nothing was booked . It seems that there is a bog lack of professionalism and communication in your compagny

Clasificación:

3.0

We had lots of problem with the paiements and the way to do it! For me it was a headache and a worry. For my daughter it was the same.

Clasificación:

4.0

Juste noter que quand j’avais louer le camion j’ai eu beaucoup de problèmes technique avec la vérification du camion (quand j’avais rempli plusieurs commentaires et photo le site à arrêter de marcher) et la meme chose au retour avec le retour du camion le site web marchais pas quand je confirmais “m’y location” le site acceptais pas mon location.

Clasificación:

5.0

Hello Jean Marc. First thank you for this experience with your storage . As you can see for over 6 months or more my experience with your lachine storage and trucks was excellent. I had to close my company and to move and also sold my house ,so there was lots of moving.You personally (I hope you remember me) me helped me and your staff as well. The only thing I think you should try to fix is the answering to the phone. I know most of the work today is done on line,however sometimes an answer is needed. So thank you again and best of luck. Yoram abisror

Clasificación:

5.0

Very friendly and accommodating employees. We were very happy with our service. Employee explained everything to us and was patient. ¡Gracias!

Clasificación:

5.0

Merci!

Clasificación:

5.0

The young man who served us was exceptionally helpful and explained the entire process easily for us. He was very friendly and professional.

Clasificación:

5.0

Merci

Clasificación:

5.0

Facile et rapide! J’adore!

Clasificación:

4.0

J'ai rencontré des problèmes avec l'application notamment pour les paiements et la procédure de depart, il serait utile de revoir l'application. Pour le reste je reste satisfait de mon expérience.

Clasificación:

5.0

Très propre

Clasificación:

2.0

Unit was 5 feet up making it impossible to move in my heavy toolboxes. Customer service was good about extending my truck rental in order to get a more appropriate unit the next day. Online order said unit was ground floor with absolutely no mention of it being a stacked unit.

Clasificación:

3.0

Bonjour , Javais déjà tous faite les démarches avec un représentant au téléphone pour réservations camion et unités et voici le problème de votre service . Après avoir tous payé avec carte de credit au téléphone avec le représentant, jaurais du revevoir mes numéros de réservation pour l'unité dans le local .Merci

Clasificación:

5.0

Honestly it was a great experience. I was surprised. The customer service was amazing. The installations are clean and secure. I will definitely recommend this U-Haul truck and storage rental.

Clasificación:

3.0

Aucun resper pour les client

Clasificación:

4.0

The only problem I had was trying to reach the local office. It always bounced to the main U-Haul number. Other than that, I was happy with the storage.

Clasificación:

5.0

I used the facility for almost two years and everything was impeccable. I certainly recommend it if you look for a convenient and well managed storage space.

Clasificación:

5.0

Jean-Marc Laurin Pelletier was great amazing service !!!!

Clasificación:

5.0

Not much to say about the facility- it's a big warehouse. But the staff here were amazingly friendly and I can't speak highly enough of them. Super helpful, even took a photo of me on my vehicle when I asked.

Clasificación:

4.0

Il y avait 2 employes...celui qui me servait ne voulait pas me rembourser en argent comptant malgré que jai payé cash. Il voulait me rembourser debit et il ny avait pas dautre solution. Lautre employé à aussitot prit la parole ayant entendu la conversation et a dit...si elle veut cash tu lui paie cash le remboursement. Merci a se jeune homme. Lautre employe manquait un peu dexperience ou de savoir... il mavait lair désemparé ou détaché, mais je sais que vous changez vos code de caissr tout les jours par email. Hiiii merci. Cetait mardi soir vers 18h00 environ. Pour le reste votre entreprise est primordiale dans ma vie et jen retire beaucoup de benefice mentale dentreposer mes choses a bon prix. Merci beaucoup..stephanie lariviere

Clasificación:

1.0

I paid late,(2 weeks) definitely my fault, however the system that you have in place is extreme and agressive, borderline harassment. 3 emails, 3 letters to my house and 2 letters to my emergency contact ( which I felt to be a violation of privacy) My storage locker blocked. I went to pay it during my break at work, and when I went back about a week later to get something the lock was still on. I had to go back to the office and ask them to remove it. They had to check the file to ensue I wasn't lying, then I waited 15 minutes for them to come. The guy that came was nice, but was not wearing a face mask. I did not feel like a valued customer.

Clasificación:

2.0

Temps d'attente très long pour passer au service en personne et impossible au téléphone, trop de système automatisé pour finir a jamais parler a la bonne personne. * De plus j'ai voulu aller chercher ma remorque le dimanche 24 janvier dans un stationnement louer a l'extérieur, impossible car il était inaccessible, autre remorque et montagne de neige a l avant. J'ai aviser que je viendrais chercher ma remorque dans ce cas le 29 ou 30 janvier. ((( hors la personne n à respecter ce qu elle m a dit, la personne a huaul Lachine a bien dit qu elle transmetterrait le message pour et que ma remorque serait prête le vendredi ou samedi. Nous somme aujourd'hui dimanche le 31 et ma remorque est toujours prit dans la neige et devant une autre remorque!)))

Clasificación:

5.0

C'est très propre et sécuritaire. J'ai beaucoup apprécié le fait que s'est a intérieur,qu'il a des chariots disponibles. Merci beaucoup

Clasificación:

5.0

Pas de commentaires j’ai été bien satisfait

Clasificación:

3.0

The actual move in experience was terrible. We had booked and paid in advance and arrived with our movers and they had to wait about 1 full hour while the reception re entered everything into the system, which was so slow, and cost us over $150 in moving costs due to the length of time it took to receive the keys. We were not pleased, but the unit itself and facility are excellent.

Clasificación:

5.0

I have used storage facilities in the past, 4-5 times, always found them dark, bad energy, gloomy..... This location was actually a pleasure to go in to. Clean, modern, well lit, fantastic layout. So I thank you

Clasificación:

5.0

very good location and convenient parking. the complimentary moving carts in the facility are super helpful.

Clasificación:

5.0

Je n'ai reçu les instructions qu'en anglais J'aurais aimé recevoir le code de désarmement de l'alarme par sms également, pas juste par email Les instructions par rapport au code à composer n'étaient pas claires (confusion quant à quoi sert le code quand les portes de la bâtisse s'ouvrent sans code / les instructions à côté de la porte semblent s'appliquer aux client SecureMax seulement). Pour d'autres personnes aussi ce n'est pas clair, car l'alarme s'est déclenchée plusieurs fois sur place, ce qui est quand même pas mal désagréable!

Clasificación:

5.0

Très bon service! Merci!

Clasificación:

3.0

Spent an hour in line. It was the first of the month, so maybe have more than two people working?

Clasificación:

5.0

Personnel très sympathique et drôle mer ci

Clasificación:

4.0

Waiting time was longer than expected due to only 1 rep being available at opening time, but she was really pleasant and was able to handle my request.

Clasificación:

5.0

The person who helped me get the storage unit account setup was quick and efficient and very friendly. I got a very good impression of U-Haul as a company because of this individual's good attitude. This is very refreshing compared to the last storage facility I used (not U-haul) where the staff seemed like they did not care at all and would prefer if people would just leave them alone. So I hope the guy that served me is appreciated and well paid!

Clasificación:

5.0

Fantastic customer service from the representative at the U-haul counter. He made everything simple and clear. Seriously A++

Clasificación:

3.0

We had our belongings in this storage for almost 2 years. All went well until our departure from the unit. When clearing our belongings, unfortunately we discovered some items that were eaten/ruined by mice. Our couch had holes in it from mice and was covered in droppings (it was covered by plastic but they chewed through that as well). The U-Haul staff reassured us right away that we would get reimbursed for this. However, to this day, we have received no response or follow-up on our claim for reimbursement. We will likely have to continue pressing the issue in order to get any resolution, which is very disappointing. We paid over $5K in our time of having our belongings in storage - the least they could do is make sure we receive appropriate compensation for ruining important furniture.

Clasificación:

5.0

Great service when checking in. Facility is clean and bright. Easy access for loading. Only negative was there were signs of mice/rats- there were traps and droppings in unit. I hope this problem is kept under control.

Clasificación:

3.0

Too expensive to store stuff Hours should be 24 hours Cleanliness of bathroom and the carts?

Clasificación:

5.0

The manager at Uhaul Lachine was super friendly and helpful in showing me around and answering all of my questions for my move in day .

Clasificación:

5.0

We are so impressed. After a difficult check in experience at another U-Haul, we came here and they were helpful, courteous,and understanding of our complex situation. Not only that, but they honoured incorrect information we had been given by the call center. When we were about to have a wrench in our plans, now the gears are moving as smooth as ever.

Clasificación:

5.0

Juste une petite chose il manque du personnel!

Clasificación:

3.0

At busy times, you should have more staff. The processing time per customer is too long, I had to return the following day as there were 10 people in front of me and one person working. I waited 1/2 hour and the CSA was still processing the same client.

Clasificación:

5.0

Was with Depotium before i moved my belongings to your facility and i only have good things to say about U-Haul Lachine.

Clasificación:

5.0

You need few qualities to be a very good employee: professionalism, politeness and sense of humour. I think Sabrina has them all, I had a very pleasant experience with her. Gracias

Clasificación:

5.0

The service at Lachine was great. Quick, efficient and thoroughly explained and shown.

Clasificación:

3.0

Hi , overall was okay. I tried to change the per authorization date. When I called , the agent said to go ask the store. I drive to the store they say we cannot it's impossible. With tax it was suppose to be 120$. Because of the faulty pre auth I paid 135$-150$ mostly. In 2020, I am so baffled that we are not able to change a date : /. But to me it was just a scam to charge more. And that's why my rating is much lower. Hopefully this feedback will help you improve your services and maybe not benefit from people.

Clasificación:

1.0

Checked out but it didn't go through in the system so was charged for an extra month. Phone number to resolve issue would never pickup, so NO solution possible except waiting for the manager to do his job WHILE IGNORING COLLECTION LETTERS. You SUCK.

Clasificación:

5.0

Excellent Service, courtois et personnalisé !

Clasificación:

3.0

I had mice excrements in my stuff when I moved out.

Clasificación:

4.0

No hand sanitizing station at the storage warehouse

Clasificación:

5.0

It was a good service in general and I even got a free month for the storage.

Clasificación:

3.0

Acces denied locked put on our storage for no reason. All though staff nicely corrected error. Traces of mice dropping.

Clasificación:

2.0

The representative who we dealt with was very rude, has no idea of what customer service really means. She souldnt be in contact with customers. I told her that I spoke with another person about the one month promotion and she said (in front of other clients waiting in line): "il est nouveau, il sait rien". Really not professional to say that even if I was the only client there. She really screwed up my experience with Uhaul and because of her I would tell my friends to avoid HER if ever they go to the Lachine facility.

Clasificación:

5.0

Plenty of carts - staff was seen cleaning the premises. Everyone was friendly and explained process well. I would add disinfection station or a sanitizer pump near the carts - ALOT of people touching, not cleaning!

Clasificación:

4.0

Maybe find a way to do online check out of the storage in order to avoid waiting in the long lines

Clasificación:

5.0

Thanks a lot for the staff 👍🏼

Clasificación:

4.0

Hello, My main concern with the lack of answers for phone calls from Lachine. They have NEVER picked up the phone, it always went back to central. PLUS, central does not give accurate information. And / or the information does not get relayed to Lachine. I had lost the keys to the storage lock, I called and called to speak to Lachine, once again, they didn't pick up. Central lady said that each location was equipped with the tools to break the lock - which turns out (as I had a team of 3 movers on the clock, just waiting) they did not, and mentioned it was against UHaul policy. I had to call for an emergency service, which cost me $275, for a locksmith to come and break the lock. I am extremely disappointed with UHaul in this regard.

Clasificación:

4.0

The only reason i don't give a 5 stars is because the waiting time to get service is really, really aweful. I waited 45-50 mins in line just to get service even though i and a reservation. I understand doing contracts with people takes time but being understaff in a month like this, i mean it is moving festival now. All i wanted to do is get my moving done. The wait got me so angry inside that all the good deeds a friendly staff was not even important at that point.

Clasificación:

4.0

Les souris ont endommagé nos affaires.

Clasificación:

2.0

I had rented a storage in Montreal Centre Ville at first, I had made the reservation on site. Then I made a change of date by callin U-Haul. When I went to rent the storage, they said the modification can't be made by phone (?????) and that there was no storage unit that I had reserved, when I had done it on site at first !!! The person didn't try to help me... I had to go to Lachine to find a storage unit. At Lachine, the woman that took my order was very bad at being polite and being professional. SHe didn't help me either and was very mean with my order placing... My experience with U-Haul is very bad. I hope not to use your storage units in the future.

Clasificación:

5.0

The folks I interacted with here are super friendly and helpful -- everything worked out perfectly!

Clasificación:

5.0

Superb facility with well-designed covered loading area.

Clasificación:

5.0

The associate that helped me when I first arrived was extremely helpful and very nice, I don’t remember her name but she was running around setting everybody up so the can get on with their day, she deserves a raise because she was awesome and made my experience enjoyable

Clasificación:

2.0

Overall to expensive and call center not really of any help since they don't really contact the local u-haul about problems which results as onsite employees absolutely not aware of situations ex: for COVID-19 limitations to come in person.

Clasificación:

5.0

Very clean and always accessible. Overall an 18 months pleasant experience.

Clasificación:

2.0

I had to let them the keys so they could move the car. They never moved the car and when I went to get back my car the battery was die. I explained the situation to « manager ». I'll never will go there again, I had to please them to let CAA get in to tow the car!!! The manager JEREMI is so arrogant. 2/10

Clasificación:

1.0

Hi there, let me explain my one star review. I have had booked, for 1 April, a storage in an other facility (Cite 2000 Montreal) and no one called me to tell me to come and take possession of the storage unit. I left my credit card info, my phone number and my adress, as requested. With all these infos, I understood that someone From u-haul would call me as soon as they have an available unit. But it appears no one called. When I presented myself to the office, I faced a young man that did not care at all about my case and just repeated like a parrot : we do not have unit left sir, it works like this in u haul. Without even trying to understand my situation, not listening and not proposing any solution. He clearly did not care and is not suit for working in customer service. I have noted down his full name and send a report to the complaint section. I'll let know everywhere how I was treated at the office.

Clasificación:

1.0

Not enough staff, never answer the phone, not professionnal. Clean to staff is not well managed. Understaffed.

Clasificación:

5.0

Fast and efficient.

Clasificación:

5.0

Customer service was effective and efficient, at all times, regardless of the questions that were asked!

Clasificación:

4.0

The one big negative to our experience was the difficulty getting information on how to cancel our contract. I called customer service and was told I had to go to the warehouse. Drove 20 minutes to the warehouse and was told take a picture and come back when the locker is empty. Drove home another 20 minutes. Went back after the locker was empty (20 minute drive) to learn that the account had been closed by one of the employees. In all, 1 hour and 20 minutes of unnecessary driving. Clear, concise information about the process would have made this experience excellent.

Clasificación:

5.0

People, there are so helpful and so clean the storage.

Clasificación:

5.0

The staffs were friendly helpful. Needs more phones to reach them. Thank you so very much Lyne

Clasificación:

5.0

Great experience. No problems at all. Excellent staff.

Clasificación:

4.0

it was I little expensive but the overall experience was great!

Clasificación:

5.0

employées are great!

Clasificación:

5.0

This Storage Facility is so clean and dry. The loading area is easy to access for both cars and trucks. There are many carts available to move your stuff.

Clasificación:

5.0

The team Uhaul Lachine has been always very helpful, nice and polite. spaces and alleys were clean and the temperature control was efficient. We don't need the locker anymore but recommend it for sure

Clasificación:

2.0

On s'est laissé a nous même au lieu de venir avec nous et nous montrer le local qu'on avait loué.les directions pour trouver le local n'étaient pas bien expliquées. Ca nous a pris du temps.

Clasificación:

5.0

Great storage facility with A 1 service

Clasificación:

2.0

We had a number of troubles with this facility and are happy to be able to close our account and move on.

Clasificación:

4.0

Me and my girlfriend made a mistake. We tried to cut out lock because my keys were inaccessible. My gf and one of the employees had a screaming match. My gf... really? Why is there a character limit?

Clasificación:

4.0

The web site is not optimal.

Clasificación:

5.0

Bel entreposage, bien éclairé, climatisé, pratique, les chariots marchent biens, beaucoup d'espace pour unloading, bon service, bon prix.

Clasificación:

5.0

The staff was incredibly kind and assisted with all matters involved in my move and beyond. They showed me around, assisted even with suggesting a dolly for my mattress. Their calm helped a lot!

Clasificación:

5.0

J'ai eu tu bon service et la propreté impeccable merci .Je suis vraiment satisfaite.

Clasificación:

5.0

The best place to store for eveything! Secure, very clean, access and the services perfect! I recommand U Haul! We will come back if we need again. Mario.

Clasificación:

5.0

Everything went smoothly without any problems.

Clasificación:

4.0

Garage door broken over 1 month, long waits for service

Clasificación:

5.0

Company, managers, staff, products and service excellents! I have no words to say how grateful I am with everything they do!

Clasificación:

4.0

Great staff,

Clasificación:

4.0

Good service

Clasificación:

2.0

worse experience ever. they never answer the phone, they *forget* to tell you that you'll pay an all month for 4 days, and they force you to pay, cause if you don't they won't unlock your storage.

Clasificación:

4.0

Except ,why did you not notify us that the roof was being repaired? There was black stuff all over everything . If I had known I would of put extra covers on the contents. Otherwise excellent!!

Clasificación:

5.0

Très bon service

Clasificación:

4.0

Manager was helpful

Clasificación:

5.0

Très bon service propre

Clasificación:

5.0

Crazy time of the year, some delay but well compensated. Excellent service, but phone line takes too long to answer.

Clasificación:

5.0

Agent was extremely helpful and courteous

Clasificación:

3.0

I rented a tow dolly for a one way move to Daertmouth. Because it was one week before the July 1st weekend, I was charged almost double for this dolly. I think that is very sad to gouge ppl just becau

Clasificación:

5.0

Customer service workers were extremely helpful and friendly to ensure everything was complete satisfactorily!

Clasificación:

5.0

Very courteous and friendly

Clasificación:

5.0

Staff, Martin, Francesca, Jeremy, and Co are very professional and efficient. Martin helped me with my U-box and take care of my needs. They really satisfied the needs of customers in timely manners.

Clasificación:

5.0

place was spotless and very easy access. would highly recommned this location

Clasificación:

5.0

Very good !

Clasificación:

2.0

It is impossible to get you on the phone and you do not respond to emails. Until you make yourselves available to your customers I cannot recommend your services.

Clasificación:

5.0

Easy process. Clean unit. The staff member was friendly. They have very convenient hours.

Clasificación:

4.0

the service person was excellent, but your computer system seems to be outdated...

Clasificación:

2.0

I went into this U haul several times. Every time I went in, there was nobody there to serve me. The past 3 times I've been there, I had to wait more than 15 minutes before I saw any employees.

Clasificación:

5.0

first time using this service - very convenient

Clasificación:

5.0

Great and helpful staff!

Clasificación:

5.0

La seule chose négative c'est la comptabilité.... la perte de chèques . L'administration est un peu mêlé

Clasificación:

5.0

Great service and great facilities! Moving date has changed though to June 15th. Thank you very much! Caroline

Clasificación:

5.0

all went very good,and the lockers are very well done,and clean.

Clasificación:

5.0

Very professional and very happy to have use their services.

Clasificación:

5.0

I've stored and now have used the Ubox twice. I'm extremely satisfied with Uhaul. From price to service and time frame. Excellent!!!

Clasificación:

5.0

Great service from the gentleman who handled my request yesterday afternoon. Efficient, helpful and pleasant.

Clasificación:

5.0

The place is clean and bright and safe. You bring your vehicle inside and unload or load. So far very happy with service and location.

Clasificación:

5.0

Francesca was very knowlagable professional and with a smile. ¡Gracias!

Clasificación:

5.0

Great place

Clasificación:

5.0

Merci!

Clasificación:

4.0

well maintained. Front desk people were wonderful

Clasificación:

5.0

So happy I found you guys! Thank you for the excellent service ☀️

Clasificación:

4.0

The staff were pleasance and the services okay. However, I would prefer that all the charges/fees are laid bare before the client before he/she start business with you.

Clasificación:

5.0

very satisfied customer !!! Will use your services again !!!

Clasificación:

1.0

The staff and services were friendly but not helpful. Words cannot express the frustration. I had so many issues with paying and even received mail incorrectly. Will not use this service again.

Clasificación:

5.0

Great job!

Clasificación:

5.0

The gentleman checking us in was exceptionally helpful and funny.

Clasificación:

3.0

n/a

Clasificación:

5.0

tanks to the team

Clasificación:

5.0

很棒

Clasificación:

5.0

really convenient

Clasificación:

5.0

perfect.

Clasificación:

5.0

was really pleased with the whole experience: rental of storage space and truck rental

Clasificación:

5.0

Excellent service on delivering the Ubox. Very appreciative of the staff to speak English to us. Thank you so much.

Clasificación:

5.0

The rating I've given is for the u-Box I rented. I didn't use a storage facility.

Clasificación:

4.0

Good RV storage

Clasificación:

5.0

Very helpful, if i ever need to store anything else i will be back. .. I definitely recommend Uhaul so simple when you have to move your things and everything is all in one location

Clasificación:

4.0

Every staff member that I got to deal with was always very helpful and friendly. It was easy to access the Ubox and it was always ready upon my arrival. Big thank you to Alexandra, Chris & Sabrina!

Clasificación:

5.0

The Gentleman that helped us could not do enough, and we were more than pleased.

Clasificación:

5.0

The most helpful team out of all Uhaul locations I've been too, and including the call centre.

Clasificación:

5.0

Employé tres poli . endroit tres propre. tres satisfaite

Clasificación:

5.0

Amazing staff!!! Hard workers Pleasant, helpful,friendly,informative...more than I've experienced at any other Uhaul facility Keep up the excellent work guys!!

Clasificación:

5.0

Excelente

Clasificación:

4.0

Hassle free moving :)

Clasificación:

4.0

Tour survey could have been in french

Clasificación:

5.0

J ai était servie par un employé que sont bon est jo ou Joseph il est très polies et courtois est très serviable un services à l’an clientel excellent je lui donne 10/10 pour sont excellent service

Clasificación:

3.0

I found the customer service quite mediocre especially when it came to the delivery and pick-up of the U-Box containers. The U-Haul employee was not very communicative.

Clasificación:

5.0

I was very happy with the service i will recommend you to everyone i know looking for storage . Thank.

Clasificación:

4.0

Bueno

Clasificación:

4.0

Staff respectful and helpful. Took the time to answer all my questions patiently. Help me carry a purchase to my car because I had a baby in my arms. Overall happy.

Clasificación:

1.0

Overcharged ~ $340 by mistake but it's ok sometimes errors do happen, but the effort needed to correct it is ridiculous. After ~10 long phone calls Uhual still hasn't provided any solution at all.

Clasificación:

5.0

In the high moving season (June, July), when the stuff was very busy, Telephone call, and waiting, could take 10 + minutes.

Clasificación:

1.0

Impossible to get a hold of someone with regards to problems.

Clasificación:

4.0

J'ai bien aimer le service en générale pour le service reçu la seul choses qui ma surpris c'est qu'il ma pas bien informée pour le moi gratuit au sujet de storage mais pour le reste ça merci

Clasificación:

5.0

Very pleasant experience, very well organized and maintained. I appreciated the friendly service. The only thing I would recommend is perhaps more employees at the front desk.

Clasificación:

3.0

Lack of communication I had to call several time to ensure Ubox delivery Back to Montreal, my Ubox was delivered 3 days after the expected date Did not receive any compensation so far

Clasificación:

5.0

Very nice

Clasificación:

1.0

I arranged pick up of my Uboxes on Jul 21 but when I arrived with my movers my boxes were nowhere to be found and we were told by staff "not my department" - no follow up by the manager. Unacceptable.

Clasificación:

1.0

Xxx

Clasificación:

5.0

I'll do business with them again. Thanks

Clasificación:

5.0

Ok

Clasificación:

1.0

It was the worst experience that I ever made in my life. I will never do any business with Uhaul anymore.

Clasificación:

2.0

J'aimerais vraiment être contacté par une personne qui s'occupe des plaintes. Nous avons vraiment eu une mauvaise expérience. 514 258 8400

Clasificación:

4.0

J'ai loué des U-Box donc je ne peux commenté sur l'entrepôt, je n'y suis pas allée. Mais le service de location et la livraison était convenable.

Clasificación:

1.0

I felt VERY disappointed about U-haul box service. I booked my box in March and my contract says: "We will contact you to schedule the most convenient time for delivery". U-haul never gave me a call.

Clasificación:

5.0

Everything was clean and organized and the staff was extremely helpful. ¡Gracias!

Clasificación:

5.0

Very happy with my first experience.

Clasificación:

1.0

Mauvais suivi client: prélèvement abusif de 250$ malgré le dossier clos pour le storage 103 uhaul Lachine (Mariette Raina). J'attends toujours que quelqu'un donne suite à ma requête.

Clasificación:

5.0

The wait times on the phones are extremely excessive. The staff are excellent but the minimal staff on site can not be outside, in the storage facility, face to face and the phone simultaneously.

Clasificación:

4.0

1