Customer Reviews for U-Haul de Lachine - déménagement et entreposage

3,343 comentarios

2100 Norman St   Lachine, QC H8S1B1
(Encan St-Pierre)

(514) 634-3313

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(514) 634-3313

2100 Norman St
Lachine, QC H8S1B1
(Encan St-Pierre)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Devolución del cliente 24 horas
  • Almacenamiento de bote
  • Almacenamiento de RV
  • Almacenamiento de vehículos

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

This was actually such an easy and relaxing experience I'm so impressed how easy that was. Definitely worth doing the rental in-person, it was way simpler than filling out the info on your phone. But the online equipment return process was super easy and well done. Thanks guys

ryan R. 
Clasificación:
5.0

Continuez comme ça!

JEAN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Edward E. 
Clasificación:
5.0

El cliente no dejó un comentario.

SAMUEL L. 
Clasificación:
5.0

Le personnel est très respectueux et qualifié. Merci à l'équipe de Lachine rue Normand. À bientôt!

Andre S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Hugo R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Diane S. 
Clasificación:
3.0

They were very poor in answering the phone. Despite checking online I was asked to check in on the phone. I phoned about 6 times, spoke to someone, cxontact center, and they just put me on hold. I gave up. Wasted over 35 minutes on hold. Don't send me a text asking to phone IF I have been able to check in online. Once I check in online, just confirm and don't ask me to phone the branch to follow up.

Anthony M. 
Clasificación:
3.0

Nous avons attendu plus d'une heure pour être servis et ce, malgré que nous avions réservé et complété toutes les informations sur le web (qui ne fonctionne pas très bien)

Michel G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Viorel D. 
Clasificación:
1.0

Customer service was atrocious. It is not often that I have to deal with employees who are so apathetic, disinterested and seemingly resentful of having to deal with a client.

Ed M. 
Clasificación:
1.0

I have rent many times this type of trailer and have always been very satisfied. This time I got the trailer with one of the two ties down straps completely ripped off. Had to go back and asked them for a replacement. They had the strap available for replacement but nobody to replace it, so I had to replace it myself. Wasted half of my day.

patrick S. 
Clasificación:
5.0

Nothing, everything was perfect. The 2 gentleman that assist me were extremely polite while they were helping me.

Carol J. 
Clasificación:
1.0

I did have to wait 1h 30 minute to return the truck and get my cash deposit ! way to long

luc M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eduardo R. 
Clasificación:
1.0

Poor customer service, zero direction, no explanation of rental procedures. Suspected fraud at location.

Deneece P. 
Clasificación:
4.0

El cliente no dejó un comentario.

VIKTOR T. 
Clasificación:
4.0

El cliente no dejó un comentario.

alana D. 
Clasificación:
5.0

Really good

Bernard M. 
Clasificación:
3.0

Très très très long le matin pour prendre possession de la camionnette, plus d'une heure ds la file

Denise G. 
Clasificación:
5.0

Very good service

Tomas P. 
Clasificación:
5.0

?

ANDREI S. 
Clasificación:
5.0

Continue like that

Appolinaire D. 
Clasificación:
3.0

I had done all of my online checking in but still had to wait in line for 30+ minutes - even though I was 3rd in line at 7:45am. When Inleft, line up was almost out the door of the shop.

Jason F. 
Clasificación:
4.0

All aspects of the rental process were good

Bernadette M. 
Clasificación:
3.0

The trank of gas was empty, the agent told that I need to go directly to gas station but he not sure if I will get there. In this area no gas station near. I had to get to the customs warehouse at a certain time, but I was late because I stopped at a gas station. For example, if I worked in Uhaul, I would go myself and refuel and give the client a car with gasoline ....

Valentin P. 
Clasificación:
2.0

30 minutes waiting to return the trailer… The Uhaul employe told me that I need to come back next morning to return the trailer, supposedly because I rent for a 24h period I have to bring it back only after 24h. I refused to come back. He had to call the manager before I was free to go…

philippe P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victoria M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Pierre L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven H. 
Clasificación:
1.0

El cliente no dejó un comentario.

Michelle L. 
Clasificación:
4.0

El cliente no dejó un comentario.

Samuel P. 
Clasificación:
5.0

Bien nais porte brise

ROGER R. 
Clasificación:
1.0

I was abused verbally by your employe in front of the manager

Pierre L. 
Clasificación:
5.0

El cliente no dejó un comentario.

BERNARD S. 
Clasificación:
1.0

Power trip from your manager who didn't know how to return the U box. This is the last time I will use your service Claude Charest 450 917 3678

Claude C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Eric L. 
Clasificación:
1.0

I tried using the selfservice and was the worst experience. I was unable to take the car because I needed to provide a passport or 2 phone numbers. Unpractical and unaware of this requirements.

Rodrigo D. 
Clasificación:
5.0

I did not like like the fact that we have to fill it with gas only 1/2. I think it is a racket, it cost me 12$ extra in gaz after putting 30.$

jean-pierre B. 
Clasificación:
3.0

Very bad customer service Jean is very bad representative

zedyad D. 
Clasificación:
5.0

Thank for the excellent service at Lachine office.

Yves F. 
Clasificación:
2.0

El cliente no dejó un comentario.

Chris M. 
Clasificación:
5.0

Excellent service de Demetrious

Andre N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michel L. 
Clasificación:
2.0

I had to change location of rental, was delayed 45 minutes, witch impact thé Time and trafic then was charged for bringing thé véhicule an hour late. Thé thank was not full so I put back fuel but was toled that I put 9/16th instead of 5/8th

Isabelle L. 
Clasificación:
4.0

Great team Good service

Roy S. 
Clasificación:
4.0

I was delayed 45 minutes and threatened with cancellation of my reservation for my son's move at the end of his lease because I couldn't get the key electronically. Caused lots of stress, charged my $250 more and I am a storage locker client too.... Waiting for the response re the extra billing before deciding about referrals.

Geoffrey M. 
Clasificación:
1.0

L'adresse de pickup a été changé 30minute sans notification avant le départ, j'ai du prendre un taxi à l'aller pour aller récupérer le camion (emplacement à 40 minutes du lieu initial). Lorsque je suis arrivé le préposé m'a dit que c'était comme ça et qu'il ne changerai rien. Même problème au retour j'ai du prendre un taxi pour rentrer chez moi et je n'ai pas non plus eu la possibilité de déposer le camion a l'endroit de réservation initial (rue notre dame centre ville). Expérience gloabalement horrible, je ne recommanderai pas cette compagnie à mes amis et je vais largement partager cette expérience sur les réseaux.

Jean A. 
Clasificación:
1.0

Je demande un camion à boucherville et je dois aller le chercher à Lachine… tout est compliqué de plus, je demande d'avoir acces au camion avec mon cell et quand j'arrive on m'annonce que je dois attendre 1h en file parce que ça ne fonctionne pas à Lasalle. J'ai perdu du temps à attendre au lieu de déménager. Plus jamais uhaul et je ne le recommande surtout pas.

Guillaume M. 
Clasificación:
5.0

Reduced waiting times. I waited 45 minutes in line.

Aviv L. 
Clasificación:
5.0

BUT !!!! I would warn the next customer not to trust the kids who attach the trailers to the car. One kilometre from the Uhaul store the rear gate fell down as I was driving - and about to get on the entrance ramp to the expressway. The two pins were not inserted ! Could have been a big problem .

Joe W. 
Clasificación:
1.0

The employees were very disorganised. We waited over 30 minutes to get our truck. The furniture pads that were requested were not in the truck as requested. We were very disappointed.

Cassandre G. 
Clasificación:
1.0

I reserved a trailer and was told by customer service that the Uhaul Lachine rents the 2inch ball. I waited in line for what seemed like an hour. When I got to the counter I gave my name and a piece of ID. Then I told the gentleman behind the counter that I was told that they rented the 2 inch ball. He told me no, so I said okay can I just rent the trailer and then run to Canadian Tire to buy a ball and come back. This way I don't have to go at the back of the line. He asked the manager and the manager said no. He will not rent it to me because I might not come back to get the trailer. I said that I would leave a cash deposit, my I'd ,take more money off my credit card, anything just to prove that I'm coming back, because I drove all the way from Saint-Lazare and I had to be in Oka before 4pm. He looked me straight in the face and said no. I said to him it's not my fault, customer service told me you rented the hitch. He said, I'm sorry that she gave you the wrong information but the answer is no. I had to run to Canadian Tire, buy the hitch, return to the store and waited again in the back of the line. Buy the time I got to Oka the gentleman that I was going to pick up a couch from had already left. What a shitty day, oh and you might be wondering why I didn't buy the hitch/2 inch ball from Uhaul? That's because I already owned one, forgot it at home and that's why I asked tge lady on the phone from Uhaul customer service if they rented it and she said yes. I brought the hitch back to Canadian Tire and got a store credit and that was my experience at Uhaul lachine. I will NEVER go back there.

Davion Troy C. 
Clasificación:
4.0

El cliente no dejó un comentario.

minh L. 
Clasificación:
1.0

Not cancelled their reservation made a month ago (and paid) 3 days before their moving date on the business weekend…

Véronique L. 
Clasificación:
2.0

line up meme avec reservation J avais réservée un diable et il n y en avait pas de disponible à l arrivée Problème entre le web et le magasin. Cher. Le camion parcontre était propre et en bon état. Tres cher.

julie M. 
Clasificación:
5.0

Hi, Amaizing service by Alexandre and his brother. I was impress with there knowledge and how willing they were to help people. If you cou;d reduce waiting time at the facility it would be great. I made the paiement online with my credit card but I needed to pay again inside.

HUGO S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sandra L. 
Clasificación:
2.0

Truck was dirty everywhere, there was equipment in the back, which I didn't request and had to move around the whole time. Not happy at all!

TODOR M. 
Clasificación:
3.0

U-Haul desperately needs an automated process allowing for self check in with truck rentals. It should be simple to allow clients to scan their licenses and perform the activities required in renting a vehicle. The lineup was 1hour+ for picking up a reservation.

Ian P. 
Clasificación:
3.0

Organization of reservations.

Natisha T. 
Clasificación:
1.0

Loué camion 15' Porte côté conducteur croche, ne se ferme pas complètement + pas de silicone isolant sur le contour, ce qui crée courant d'air puissant constant pendant la conduite. Pédale de frein trop décalée par rapport à la pédale d'accélération, douloureux lorsqu'on doit la peser souvent, dans le trafic par exemple. Prévenu la veille que mon camion one-way non disponible malgré ma réservation, j'ai dû faire l'allé-retour de Sherbrooke à Montréal. Prévenu sur place que mon diable n'est pas disponible malgré ma réservation. Attendu plus d'une heure en file au comptoir, retard de 50 minutes pour l'heure de mon pickup du véhicule. Expérience désagréable sur toute la ligne, on fait affaire avec Uhaul parce qu'on a pas ben ben d'autres choix dans la région. On irait ailleurs si possible. Nous ne recommanderons jamais à personne de faire affaire avec Uhaul.

Charles S. 
Clasificación:
5.0

Great service and friendly employees. One of the bigger UHaul locations in the city, with great availability of trucks. Great experience

Zachary W. 
Clasificación:
5.0

Thank you for the excellent service, a special thanks to the manager that accommodate my request for an extension for one day it was a must for me to complete my move

terry H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Habib M. 
Clasificación:
1.0

El cliente no dejó un comentario.

Anis L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Gisèle M. 
Clasificación:
5.0

Need more employees on weekends.

Jennifer C. 
Clasificación:
5.0

El cliente no dejó un comentario.

DANIEL R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christophe P. 
Clasificación:
3.0

Mauvaise représentation des grandeurs. Vous inscrivez 4x7 comme grandeur de trailer dur internet. Mais ça c'est pour la grandeur de l'extérieur. Intérieur votre trailer mesure 3x6.

nancy N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles R. 
Clasificación:
2.0

Le préposé à la location avait l'air complètement drogué

PHILIPPE A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Danick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL D J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gordon O. 
Clasificación:
4.0

Oui mais prix pas raisonnable

jacques G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tanya E J. 
Clasificación:
5.0

Merci a toute l'équipe !

sandra R. 
Clasificación:
3.0

The trailer /car hauler was damaged from previous renters, we almost got charged for this. Was not happy ,they told me to take a picture and go ,when they should of redone the contract at the U-Haul lot in Machine, Montreal. Never got any help to load up the car ,it's as if the workers are lazy. Not very professional.

Andre P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvain B. 
Clasificación:
1.0

The rental boxes were dirty inside and took me an hour to clean them by myself. The online booking system did not work and forced me to go to the location a couple of days in advance to book the rental boxes. The staffs during the week days are rude, useless, not customer oriented, specially the big lady there, I don't why she works there is she does not like her job. She hesitated to help me and pretended she does not know how to book the rental boxes, finally the store's general manager came to help me. The system was not able to scan my driving license and they asked me for two contact names and their phone number, they called them to make sure I am not lying! Unbelievable! If I rented a car was less hassle to get the car compared to renting 35 boxes! It took me over an hour to finally get my confirmation number by text. They need to replace the staffs otherwise they will lose the most of their clients. I saw many negative comments and reviews in Google, I can tell you all of those comments are true, but surprisingly we see the same staffs with the same attitudes still working there!

Amir G. 
Clasificación:
5.0

Have the data entry people do their job and keep the rental equipment registered in the system, so the the customer service clerk will not have to run back and forward 3 times, and then enter it in the sytem to rent you a dolly.

Ashod M. 
Clasificación:
4.0

El cliente no dejó un comentario.

JOEY L. 
Clasificación:
5.0

Very reasonably priced yes I will recomend U Haul to family and friends Thank You Robert Laxson

Robert L. 
Clasificación:
3.0

j'ai pas aimé le service de la préposé au gichet de u-haul Lachine certaine , je ne retourne pas la bas

nadia B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie-Suzanne N. 
Clasificación:
4.0

N'oubliez de vérifier l'odomètre avant de quitter avec le camion car ils m'ont chargé 37KM de plus. Même si j'ai contesté et leurs ai mentionné qu'il était impossible de faire autant de millage en 2 heures. Rien à faire.

Mark K. 
Clasificación:
4.0

El cliente no dejó un comentario.

lisane M. 
Clasificación:
3.0

I was unable to use the app to check in for the truck. The app is not user friendly.

Julien S. 
Clasificación:
5.0

The truck was clean but drove horribly. I believer there was some damage to the truck as it shook violently while driving

Bernard S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Frederick P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonia H. 
Clasificación:
5.0

Rien

PIERRE L. 
Clasificación:
4.0

Online checkin process was not optimal

Garrick B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Abdellatif B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michel B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Arthur S. 
Clasificación:
3.0

Il y a eu des rongeurs dans mon unité. Ils ont endommagé ma base de lit et mes bibliothèques, mais heureusement rien de très grave. Je ne veux pas porter plainte mais seulement vous en aviser, c'est vraiment moche de payer autant pour entreposer ses meubles et en plus se tapper des dégâts + désinfecter tout.

ANTOINE P.  |  Overall Experience 
Clasificación:
5.0

The place was very clean and the staff very helpful

brian p.  |  First Impressions 
Clasificación:
1.0

There is to much 🐀 in They eat my leather sofa

SHERIF S.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Maxime P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JEAN L.  |  Overall Experience 
Clasificación:
4.0

Il y avait des cacas de souris sur mes meubles lorsque j'ai vidé le local. Pourtant, je n'avais rien qui puisse interesser les souris... C'est mon seul commentaire un peu negatif car sinon, le reste de mon exéperience etait parfait. Personnel très courtois et aidant à chaque fois. Merci

Madeleine M.  |  Overall Experience 
Clasificación:
5.0

Everyone there was very helpful professional and friendly Customer service is A1 !

Monica R.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Linda L.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

RENAN T.  |  Overall Experience 
Clasificación:
3.0

El cliente no dejó un comentario.

Brittany Nicole R H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

SHARON H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

claude b.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Sandra W.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

yvon t.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

dino g.  |  Overall Experience 
Clasificación:
4.0

gérant n'est pas une personne au service des clients / assis dans bureau du coin :-(

pietro t.  |  Overall Experience 
Clasificación:
4.0

When the process works, it works. This time it was flawless. In the past, however, I've had reservations cancelled, even had a paid-for unit re-rented while I was still paying, just because it was empty during that particular week. This time, however, so far so good.

ELBERT HIDEKI M.  |  Online Move In 
Clasificación:
1.0

J'ai été chez vous que 2 mois j'ai appeler pour dire que j'avais vider mon entrepôt et même enlever le cadenas et vous voulez me charger pour 2 ans wow c'est vraiment une belle arnaque

Francois B.  |  Overall Experience 
Clasificación:
3.0

The agent/employee Kamaya is not a good representation of Uhaul. she is mannerless and should NEVER be the first contact with customers. my experience with this Location was a horrible one and am scared going back.

emmanuel o.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick A.  |  Overall Experience 
Clasificación:
5.0

Rien à dire👌👌

RYAN T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Louise L.  |  First Impressions 
Clasificación:
1.0

I finished my reservation online and had problem with my access code. So i had to visit office to sort it out. It was a nightmare for me. I asked for help regarding my access code for building. A lady had very rude tone and bad attitude from start and didnt listen anything i said. I tried to show her my reservation number, gave her locker number and tried show email confirming my locker with payment. She didn't listen to a single detail i tried to give her to pull my account on her computer. She simply ignored anything i was saying. Instead she tried to book me second locker at more price, without informing me. Finally when she gave me new locker, i asked how much it costs, she told me $80. I asked her why is she booking me second locker, i told her i will not take and to cancel it. She gave me sign that she did me a favour, then a gentleman next to her came in, she explained him, her so much favour and steps she took to book a rental. I showed him my email confirmation, and that guy pulled my account and locker from her computer right away. If that guy wouldnt had shown up i would have spent another 30 min and still not get this solved. I guess this what happen when service desk helper think customers are idiots and they dont know anything. I hope i never have to see her for help. As i dont know her name, she weighs around 170 pounds or more, long black nail around 5 cm, non smiling face. Her shift timing 1am to noon, date 24 January 2022. Another piece of advise to her, dont take your personal calls on job hiding small Bluetooths in ear and covering with caps, please wear facemask because its safe.

Dig paul S.  |  Online Move In 
Clasificación:
5.0

I'm very satisfied with the service

Patrick H.  |  First Impressions 
Clasificación:
5.0

Excellent my space was inside everything nice and warm. Super clean very courteous staff

amarrdip s.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

dino g.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

SHARON H.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Ian C.  |  Overall Experience 
Clasificación:
2.0

I have had a storage unit in your location for a few years now and it will be the first time I can say something this negative. I get that people have their own lives and issues like everyone else but to be grunted stand them just somewhat rudely pointed to a counter where the young coloured woman was horrible and I must say clueless about what to do. You need to spend a bit more time with customer service and employee presentation. Totally not impressed with the experience

JAMES M.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Jean P-ierre F.  |  Overall Experience 
Clasificación:
5.0

Nothing to say. Just rating this to stop you guys from spamming my inbox and begging me to review

Yuhang A.  |  First Impressions 
Clasificación:
1.0

I found mice poop in my storage. I asked for help countless of times from the manager never responded back. I sent him pictures never responded back. I even called the hear office never responded back. On sundays, only one person at the front desk and line up until the door. Very very disappointed. Won't be using Uhaul again.

Davinia C.  |  Overall Experience 
Clasificación:
5.0

Love Uhaul... everything is always so easy!!! We are regulars!

Michele A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Robert M.  |  First Impressions 
Clasificación:
5.0

Très pratique, et accessible

Les petits c.  |  Overall Experience 
Clasificación:
5.0

I would just comment on the mice and rats I have rented here before and had no problem, but this time around there is a problem with this. I had to empty all my storage and buy all plastic containers. I hope this will work or the problem will be resolved

MICHELLE D.  |  Overall Experience 
Clasificación:
2.0

Nous avons réservé un espace à un endroit et lorsque nous sommes arrivés, ils ont dit qu'il n'y avait rien de disponible et nous ont envoyé à un autre endroit. Ils ont dit qu'aucune réservation n'est garantie. Alors pourquoi prendre le numéro de carte de crédit? Pourquoi ne pas signifier au client (à l'avance) qu'il a perdu sa place afin qu'il puisse trouver une autre solution d'entreposage? Arrivés au 2 e endroit, cela a prit un temps fou à se faire servir et avoir un entrepôt qui était complètement sale à notre arrivée (jus, roches, etc.). Lorsque je les ai appelé, ils m'ont dit que les gens qui font le ménage ne travaillent pas la fin de semaine. La dame m'a dit qu'elle peut me donner un balais. J'ai dû insister pour qu'elle envoie quelqu'un. Il a rapidement passé le balais et la mope. Il est à noter que j'avais 3 déménageurs d'engagés à 150$/h qui ont dû attendre en tout et pour tout entre une heure à une heure et demie en raison des délais occasionnés par U-haul. Cela est extrêmement mal organisé et malpropre (la toilette était insalubre et nous sommes en pleine éclosion de Covid). Je suis extrêmement déçue de mon expérience

Julie R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sarah P.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric B.  |  Overall Experience 
Clasificación:
5.0

very nice and clean,

Khalil R.  |  Overall Experience 
Clasificación:
4.0

La seule chose de négatif, mon local n'était pas propre. Plein de traces de souris. J'ai essayé de le faire nettoyer et d'avoir du poisson pour les souris, mais je n'ai jamais reçu de retour d'appel du gérant. Les employés ont informé le concierge mais sans plus. J'ai du acheter du poisson et le mettre dans la mangeoire qui était dans le local.

dominique v.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

WAI W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Sonya B.  |  First Impressions 
Clasificación:
4.0

Pay payment did not go through since I had canceled my card and forgot to provide uhaul the new one , I got a call telling me about my late payment only once there was a penalty charge. Did not like this a bit

karla o.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

eric g.  |  Overall Experience 
Clasificación:
5.0

I will recommend this service to anyone wanting a great storage space. Well kept! Wonderful place

bernadette b.  |  Overall Experience 
Clasificación:
4.0

Bon service

Pascal S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

CLAUDE T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ali K.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Jesus Manuel R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

stephane f.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephanie-Phedra B.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Joseph P.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Reza T.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie W.  |  Overall Experience 
Clasificación:
5.0

Excellent endroit pour entreposer, les installations sont propre et sécuritaire.

Matthew G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles h.  |  Overall Experience 
Clasificación:
5.0

Easy to find and clean. The staff are very helpful. Would recommend.

Tracey S.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Brian K.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Tara H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Isabelle D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anthony E.  |  Online Move In 
Clasificación:
5.0

Il y a une alarme qui se declenche lorsque j'ouvre mon casier, meme si j'ai desactiv' l'alarme a l'entr'e. c'est le seul point negatif que je trouve

Jean-Michel D.  |  Online Move In 
Clasificación:
1.0

Le pire service que j'ai eu de ma vie. Entrepot sale degueulasse. Gestion et employé absolument sans service à la clientèle Mon père s'est fait attaqué par employé Spray sans nous dire et odeur très toxique Tous mes biens habimés Contacté multiples fois gestion et superieur sans résolution.

Stéphanie S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Roger M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

milad d.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Brenda S.  |  Overall Experience 
Clasificación:
3.0

l alarme a sonné durant 3 heures et l'employé me disait qu'il n y pouvait rien. une borne d incendie etait déconnecté. autrement tout etait bien

pascale p.  |  Overall Experience 
Clasificación:
5.0

J'ai oublié des choses dans le camion une tablette et ma carte de débit si vous pouvez me le gardez Très bon service rien a dire

Alexandra S.  |  First Impressions 
Clasificación:
5.0

Personnel courtois et professionnel!

Sarah P.  |  First Impressions 
Clasificación:
4.0

J'ai eu du mal à trouver le lieu et à comprendre que faire. Heureusement d'autres clients étaient là pour aider. Le site a planté plusieurs fois avant que je puisse finalement réserver. On est vraiment très près d'une super expérience. Tout est en place, il faudrait juste que quelqu'un pense bien à comment rendre la navigation vers et dans le site plus simple. Simplement des gros panneaux comme "entrez votre PIN ici à l'arrivée" suffirait.

Francois T.  |  Online Move In 
Clasificación:
2.0

Le temps d'attente très long car seulement un employé en tout temps. Le système a fait défaut donc il a fallu Retourner pour que cela fonctionne.

Kathleen R.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JASMIN A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Jamie W.  |  First Impressions 
Clasificación:
3.0

The staff were helpful

lawrence r.  |  Overall Experience 
Clasificación:
4.0

there was mouse/rat droppings and a rat trap in the locker, didn't see any creatures but ick !! I had a short stay, 3 weeks, and this did not interfere with my confidence in the center.

Theresa N.  |  Overall Experience 
Clasificación:
5.0

Autre que la carte de désactivation de l’alarme qui a bugger une fois, le service fut impeccable.

Sonya B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

PAPA SADIO C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Oniko H.  |  First Impressions 
Clasificación:
5.0

Great service, location and price!

laura p.  |  Overall Experience 
Clasificación:
4.0

There is mouse poop in the licker. I was supposed to have one month free but didn't get it.

LINDA G.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Vivek V.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sylvie H.  |  Overall Experience 
Clasificación:
5.0

Best services, affordable prices

Paola R.  |  First Impressions 
Clasificación:
1.0

Bonjour, Vous avez du culot de me demander ça. Voici ce qui s'est produit et je veux que ce soit remonté à votre manager. En deux mots : terriblement décevante. Vous avez des actions à prendre. LA SITUATION * J'ai appelé à 17h pour aviser de mon retard et voir si je pouvais avoir la clé pour l'espace d'entreposage gratuit que j'avais loué, on m'informe que ce sera fermé, de faire la réservation en ligne et de payer. Jean-Marc, à qui j'ai parlé, m'assure que ma réservation me sera remboursée le lendemain. * J'arrive sur les lieux, les deux employés toujours présent à l'extérieur répondent uniquement à mes questions par "c'est fermé, Jean-Marc fait dire que c'est fermé". * J'insiste pour avoir une réponse plus détaillée au moins minimale sur comment accéder à l'entrepôt ou d'aller chercher Jean-Marc puisque je lui ai déjà parlé : l'employé va dans le commerce et ne sort plus. * J'entre dans le commerce par la porte de garage ouverte et débarrée, le troisième employé qui était toujours présent (Jean-Marc) m'accueille par "C'est fermé, you're trespassing" Je lui explique que j'ai bien compris et je veux juste savoir où entré pour l'entreposage, il insiste et répète sans répondre "you're trespassing on est fermé" J'ai beau voir dépensé 400$ chez U-Haul aujourd'hui, le manager, Jean-Marc a eu le culot d'ajouter "si on était pas là t'aurais dû t'arrranger. Fait comme si on était pas là" plutôt que de prendre le 30 secondes pour m'expliquer la marche à suivre et me donner une expérience wow. * J'accède finalement à l'entrepôt par le côté, j'essaie de réserver en ligne pendant 30 minutes. Je fini par réussir à réserver un entrepôt en ligne non sans problèmes. * L'entrepôt que j'ai pu louer s'avère plus petit que celui que j'avais réservé et chaque fois qu'on ouvre la porte, l'alarme sonne. J'ai encore de l'acouphène dû à l'alarme. Le Call-Center à qui j'ai parlé ne pouvait pas m'aider par rapport à l'alarme. * L'application ne m'as jamais permis de faire le drop off du camion en self-service. J'ai pourtant essayé au moins 3 fois impossible. * Je n'ai pas eu le remboursement du dépôt que vous m'avez chargé puisque je payais par débit le camion. DE CES FAITS 1) Je veux le remboursement intégral du dépôt qui m'a été chargé sur ma débit à Québec pour le camion. 2) Le remboursement intégral de mon espace de location loué à défaut d'avoir accès à celui gratuitement offert avec le camion. 3) Ne pas être chargé pour le drop off de la clé sans l'application, ça ne marchait pas. 4) La location d'un camion U-Haul à vos frais pour me permettre de déplacer les meubles que j'ai dû ramener à mon point de départ dans le CX-5 de mon helper. (il ne sera plus disponible et la dimension de l'espace de stockage choisi aurait permis normalement de les accueillir sans problèmes.) 5) Des excuses formelles pour le dérangement avec votre boss en CC de ce courriel. Ça aurait dû prendre 1h ça en a pris presque 4. Bonne journée, Olivier Bois 819-244-7243

Olivier B.  |  Online Move In 
Clasificación:
4.0

Only bad thing is that it takes a long time to be served at the counter. Every time.

Maroussia B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

JASMIN A.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

pascal a.  |  First Impressions 
Clasificación:
5.0

Impossible de parler par téléphone au personnel de l'entrepôt de Lachine afin de finaliser le contrat de location. Après quelques messages laissés et un courriel, j'ai enfin reçu un courriel. DOMMAGE de nous laisser ainsi dans l'incertitude.

Bernard D.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Brian K.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SYLVAIN D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jesus Manuel R.  |  First Impressions 
Clasificación:
1.0

Trop de vermine. Manque de personnel

cathy g.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrice M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Stephan P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles h.  |  First Impressions 
Clasificación:
5.0

Staff super courtois et efficace!! Au delà de mes attentes, je suis hyper satisfait!! Merci

jean-michel m.  |  First Impressions 
Clasificación:
5.0

Thank you so much.

Rahim P.  |  First Impressions 
Clasificación:
1.0

Service execrable, temps d'attente plus de 30 mins a chaque fois ! Personel très bête ! Quand j'ai quitté ils ont même mit un client qui voulait loué une seconde unité. Ridicule ! Jamais je n'ai vue un service si pourri !! Plus jamais je vais faire affaire avec votre U-Haul, et croyez moi je vais parlé de mon expérience !!

carolyn p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Moussa Ibrahim T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc-Antoni G.  |  Overall Experience 
Clasificación:
5.0

Janie (at Norman Road Lachine Québec) location was very friendly, professional, and helpful.

JULIAN B.  |  First Impressions 
Clasificación:
3.0

Hello, I arrived at 08:50 on Sunday 20 June 2021 to pick up my Cargo Van and to rent a storage unit, my appointment was at 09:00. There was a huge line up outside and by the time I received my cargo van and storage unit it was 10:45. I spent over 1 1/2 hours at Uhaul. The employees were understaffed but maintained a positive attitude. There seemed to be only three employees working that day. When I left, there was still a hug line inside and outside. Thank you,

George Lloyd S.  |  First Impressions 
Clasificación:
5.0

Will definitely use again when and if need.

clemente v.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

nicolae marius m.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ruben Arturo C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Nada E.  |  Online Move In 
Clasificación:
3.0

El cliente no dejó un comentario.

martin c.  |  Overall Experience 
Clasificación:
2.0

El cliente no dejó un comentario.

SIMON L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Diane A.  |  Overall Experience 
Clasificación:
1.0

The manager is horrible with communication, his attitude reflects on the staff which explains why the overall team has poor attitude. Never again

Alanna l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Gustavo T.  |  Overall Experience 
Clasificación:
5.0

Merci pour la propreté et l’excellent service des employés au service clientèle et monsieur le concierge.

patrick r.  |  Overall Experience 
Clasificación:
3.0

- Impossible to reach the location by phone, which can be very frustrating. - the top of the locker is open and I think I had a bike go missing- it may have been stolen from the adjacent locker? Otherwise the premises where clean.

ROBERT V.  |  Overall Experience 
Clasificación:
2.0

I first reserve my sotrage a month an haft ago. I called to confirm that I ca ntake possession to be told that there was no reservation to my name. I rushed to the U-Haul because there were only a few lockers left. When I got there, the employee handed me a keycard to remoove the alarm on my storage. Drive to the storage and the key does not work... all my stuff were already taken out of the car... nobody on site to help... so i decided to open with the alarm on. After I drive back to the front desk and they were not able to give me a working card... I have to come back another time.... This was not the employes fault but so far my experience was not good.

Kathleen R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Norwood c.  |  Overall Experience 
Clasificación:
5.0

the best place

julia i.  |  First Impressions 
Clasificación:
4.0

Accueil chaleureux et très bonnes explications de la personne au service a la clientele.

Pierre G.  |  First Impressions 
Clasificación:
3.0

Temps d’attente très long Jai appeler pour réserver un storage et je me dais dire que cest pas une reservation donc tres inconvient et frustrant!

Melinda M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Serge C.  |  Overall Experience 
Clasificación:
1.0

I booked a unit online and call 3 times to make sure it was all good for the day of my move. The d day i arrive and nothing was booked . It seems that there is a bog lack of professionalism and communication in your compagny

ANTHONY F.  |  First Impressions 
Clasificación:
3.0

We had lots of problem with the paiements and the way to do it! For me it was a headache and a worry. For my daughter it was the same.

Brigitte H.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariyan I.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

guillaume r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marc-Antoni G.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Maria S.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Olivier Arsene T.  |  Overall Experience 
Clasificación:
4.0

Juste noter que quand j’avais louer le camion j’ai eu beaucoup de problèmes technique avec la vérification du camion (quand j’avais rempli plusieurs commentaires et photo le site à arrêter de marcher) et la meme chose au retour avec le retour du camion le site web marchais pas quand je confirmais “m’y location” le site acceptais pas mon location.

Ryan F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hiram S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

trans v.  |  Overall Experience 
Clasificación:
5.0

Hello Jean Marc. First thank you for this experience with your storage . As you can see for over 6 months or more my experience with your lachine storage and trucks was excellent. I had to close my company and to move and also sold my house ,so there was lots of moving.You personally (I hope you remember me) me helped me and your staff as well. The only thing I think you should try to fix is the answering to the phone. I know most of the work today is done on line,however sometimes an answer is needed. So thank you again and best of luck. Yoram abisror

YORAM A.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hubert C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

john m.  |  Overall Experience 
Clasificación:
5.0

Very friendly and accommodating employees. We were very happy with our service. Employee explained everything to us and was patient. ¡Gracias!

nathalie c.  |  First Impressions 
Clasificación:
1.0

El cliente no dejó un comentario.

ANDREW G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

NICHOLAS P.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jocelyne P.  |  First Impressions 
Clasificación:
5.0

Merci!

Catherine S.  |  Overall Experience 
Clasificación:
5.0

The young man who served us was exceptionally helpful and explained the entire process easily for us. He was very friendly and professional.

Valerie E.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Matthew G.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

Celine P.  |  Online Move In 
Clasificación:
5.0

Merci

Catherine L.  |  Overall Experience 
Clasificación:
5.0

Facile et rapide! J’adore!

Ronald R.  |  Online Move In 
Clasificación:
4.0

J'ai rencontré des problèmes avec l'application notamment pour les paiements et la procédure de depart, il serait utile de revoir l'application. Pour le reste je reste satisfait de mon expérience.

Renard M.  |  Overall Experience 
Clasificación:
5.0

Très propre

NICOLE L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Guy E.  |  Overall Experience 
Clasificación:
2.0

Unit was 5 feet up making it impossible to move in my heavy toolboxes. Customer service was good about extending my truck rental in order to get a more appropriate unit the next day. Online order said unit was ground floor with absolutely no mention of it being a stacked unit.

Maralie L.  |  Online Move In 
Clasificación:
3.0

Bonjour , Javais déjà tous faite les démarches avec un représentant au téléphone pour réservations camion et unités et voici le problème de votre service . Après avoir tous payé avec carte de credit au téléphone avec le représentant, jaurais du revevoir mes numéros de réservation pour l'unité dans le local .Merci

Jody K.  |  Online Move In 
Clasificación:
5.0

El cliente no dejó un comentario.

June M.  |  Overall Experience 
Clasificación:
5.0

Honestly it was a great experience. I was surprised. The customer service was amazing. The installations are clean and secure. I will definitely recommend this U-Haul truck and storage rental.

MYRIAM G.  |  First Impressions 
Clasificación:
3.0

Aucun resper pour les client

Abdelkader M.  |  Overall Experience 
Clasificación:
4.0

The only problem I had was trying to reach the local office. It always bounced to the main U-Haul number. Other than that, I was happy with the storage.

Don K.  |  Overall Experience 
Clasificación:
5.0

I used the facility for almost two years and everything was impeccable. I certainly recommend it if you look for a convenient and well managed storage space.

Carlo M.  |  Overall Experience 
Clasificación:
5.0

Jean-Marc Laurin Pelletier was great amazing service !!!!

Demonfort P.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Atif J.  |  Overall Experience 
Clasificación:
5.0

Not much to say about the facility- it's a big warehouse. But the staff here were amazingly friendly and I can't speak highly enough of them. Super helpful, even took a photo of me on my vehicle when I asked.

Timothy C.  |  Overall Experience 
Clasificación:
4.0

Il y avait 2 employes...celui qui me servait ne voulait pas me rembourser en argent comptant malgré que jai payé cash. Il voulait me rembourser debit et il ny avait pas dautre solution. Lautre employé à aussitot prit la parole ayant entendu la conversation et a dit...si elle veut cash tu lui paie cash le remboursement. Merci a se jeune homme. Lautre employe manquait un peu dexperience ou de savoir... il mavait lair désemparé ou détaché, mais je sais que vous changez vos code de caissr tout les jours par email. Hiiii merci. Cetait mardi soir vers 18h00 environ. Pour le reste votre entreprise est primordiale dans ma vie et jen retire beaucoup de benefice mentale dentreposer mes choses a bon prix. Merci beaucoup..stephanie lariviere

Catherine L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Janel R.  |  Overall Experience 
Clasificación:
1.0

I paid late,(2 weeks) definitely my fault, however the system that you have in place is extreme and agressive, borderline harassment. 3 emails, 3 letters to my house and 2 letters to my emergency contact ( which I felt to be a violation of privacy) My storage locker blocked. I went to pay it during my break at work, and when I went back about a week later to get something the lock was still on. I had to go back to the office and ask them to remove it. They had to check the file to ensue I wasn't lying, then I waited 15 minutes for them to come. The guy that came was nice, but was not wearing a face mask. I did not feel like a valued customer.

shauna l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Sharon D.  |  Overall Experience 
Clasificación:
2.0

Temps d'attente très long pour passer au service en personne et impossible au téléphone, trop de système automatisé pour finir a jamais parler a la bonne personne. * De plus j'ai voulu aller chercher ma remorque le dimanche 24 janvier dans un stationnement louer a l'extérieur, impossible car il était inaccessible, autre remorque et montagne de neige a l avant. J'ai aviser que je viendrais chercher ma remorque dans ce cas le 29 ou 30 janvier. ((( hors la personne n à respecter ce qu elle m a dit, la personne a huaul Lachine a bien dit qu elle transmetterrait le message pour et que ma remorque serait prête le vendredi ou samedi. Nous somme aujourd'hui dimanche le 31 et ma remorque est toujours prit dans la neige et devant une autre remorque!)))

marc-andre j.  |  Overall Experience 
Clasificación:
5.0

C'est très propre et sécuritaire. J'ai beaucoup apprécié le fait que s'est a intérieur,qu'il a des chariots disponibles. Merci beaucoup

line l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

guilbert l.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Bernard D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

suzie f.  |  Overall Experience 
Clasificación:
5.0

Pas de commentaires j’ai été bien satisfait

LIEVAIN T.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

suzanne c.  |  Overall Experience 
Clasificación:
3.0

The actual move in experience was terrible. We had booked and paid in advance and arrived with our movers and they had to wait about 1 full hour while the reception re entered everything into the system, which was so slow, and cost us over $150 in moving costs due to the length of time it took to receive the keys. We were not pleased, but the unit itself and facility are excellent.

Sharon D.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

serge p.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Daniel A.  |  Overall Experience 
Clasificación:
5.0

I have used storage facilities in the past, 4-5 times, always found them dark, bad energy, gloomy..... This location was actually a pleasure to go in to. Clean, modern, well lit, fantastic layout. So I thank you

Paul C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

patrick r.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Renee G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Mariyan I.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Kim C.  |  Online Move In 
Clasificación:
5.0

very good location and convenient parking. the complimentary moving carts in the facility are super helpful.

DONG WEI L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Patrick A.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Olivier S.  |  Overall Experience 
Clasificación:
5.0

Je n'ai reçu les instructions qu'en anglais J'aurais aimé recevoir le code de désarmement de l'alarme par sms également, pas juste par email Les instructions par rapport au code à composer n'étaient pas claires (confusion quant à quoi sert le code quand les portes de la bâtisse s'ouvrent sans code / les instructions à côté de la porte semblent s'appliquer aux client SecureMax seulement). Pour d'autres personnes aussi ce n'est pas clair, car l'alarme s'est déclenchée plusieurs fois sur place, ce qui est quand même pas mal désagréable!

Laurence B.  |  Online Move In 
Clasificación:
4.0

El cliente no dejó un comentario.

Islande M.  |  First Impressions 
Clasificación:
5.0

Très bon service! Merci!

stephanie l.  |  Overall Experience 
Clasificación:
3.0

Spent an hour in line. It was the first of the month, so maybe have more than two people working?

Carrie t.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Bernie M.  |  Overall Experience 
Clasificación:
5.0

Personnel très sympathique et drôle mer ci

MARC C.  |  First Impressions 
Clasificación:
4.0

Waiting time was longer than expected due to only 1 rep being available at opening time, but she was really pleasant and was able to handle my request.

Francois L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos R.  |  First Impressions 
Clasificación:
5.0

The person who helped me get the storage unit account setup was quick and efficient and very friendly. I got a very good impression of U-Haul as a company because of this individual's good attitude. This is very refreshing compared to the last storage facility I used (not U-haul) where the staff seemed like they did not care at all and would prefer if people would just leave them alone. So I hope the guy that served me is appreciated and well paid!

Robert S.  |  First Impressions 
Clasificación:
5.0

Fantastic customer service from the representative at the U-haul counter. He made everything simple and clear. Seriously A++

guy-laine d.  |  First Impressions 
Clasificación:
3.0

We had our belongings in this storage for almost 2 years. All went well until our departure from the unit. When clearing our belongings, unfortunately we discovered some items that were eaten/ruined by mice. Our couch had holes in it from mice and was covered in droppings (it was covered by plastic but they chewed through that as well). The U-Haul staff reassured us right away that we would get reimbursed for this. However, to this day, we have received no response or follow-up on our claim for reimbursement. We will likely have to continue pressing the issue in order to get any resolution, which is very disappointing. We paid over $5K in our time of having our belongings in storage - the least they could do is make sure we receive appropriate compensation for ruining important furniture.

julien r.  |  Overall Experience 
Clasificación:
5.0

Great service when checking in. Facility is clean and bright. Easy access for loading. Only negative was there were signs of mice/rats- there were traps and droppings in unit. I hope this problem is kept under control.

Jennifer M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Keri M.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

christos k.  |  Overall Experience 
Clasificación:
3.0

Too expensive to store stuff Hours should be 24 hours Cleanliness of bathroom and the carts?

CAROLINE K.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ali K.  |  First Impressions 
Clasificación:
5.0

The manager at Uhaul Lachine was super friendly and helpful in showing me around and answering all of my questions for my move in day .

Melissa W.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Rohit B.  |  Overall Experience 
Clasificación:
5.0

We are so impressed. After a difficult check in experience at another U-Haul, we came here and they were helpful, courteous,and understanding of our complex situation. Not only that, but they honoured incorrect information we had been given by the call center. When we were about to have a wrench in our plans, now the gears are moving as smooth as ever.

Jessica M.  |  First Impressions 
Clasificación:
5.0

Juste une petite chose il manque du personnel!

line l.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

9451-5848 quebec inc. v.  |  First Impressions 
Clasificación:
3.0

At busy times, you should have more staff. The processing time per customer is too long, I had to return the following day as there were 10 people in front of me and one person working. I waited 1/2 hour and the CSA was still processing the same client.

Robert R.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Pierre M.  |  First Impressions 
Clasificación:
5.0

Was with Depotium before i moved my belongings to your facility and i only have good things to say about U-Haul Lachine.

Jean Luc B.  |  Overall Experience 
Clasificación:
5.0

You need few qualities to be a very good employee: professionalism, politeness and sense of humour. I think Sabrina has them all, I had a very pleasant experience with her. Gracias

adriana h.  |  First Impressions 
Clasificación:
5.0

The service at Lachine was great. Quick, efficient and thoroughly explained and shown.

Cyril M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Danielle B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Ravitej B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Carlos J.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

jesse g.  |  First Impressions 
Clasificación:
3.0

El cliente no dejó un comentario.

nicolae marius m.  |  First Impressions 
Clasificación:
3.0

Hi , overall was okay. I tried to change the per authorization date. When I called , the agent said to go ask the store. I drive to the store they say we cannot it's impossible. With tax it was suppose to be 120$. Because of the faulty pre auth I paid 135$-150$ mostly. In 2020, I am so baffled that we are not able to change a date : /. But to me it was just a scam to charge more. And that's why my rating is much lower. Hopefully this feedback will help you improve your services and maybe not benefit from people.

amanda r.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert C.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Weilong L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Roland L.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Andre C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Wayne H.  |  Overall Experience 
Clasificación:
1.0

Checked out but it didn't go through in the system so was charged for an extra month. Phone number to resolve issue would never pickup, so NO solution possible except waiting for the manager to do his job WHILE IGNORING COLLECTION LETTERS. You SUCK.

Simon B.  |  Overall Experience 
Clasificación:
5.0

Excellent Service, courtois et personnalisé !

isabelle m.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Hillman S.  |  Overall Experience 
Clasificación:
3.0

I had mice excrements in my stuff when I moved out.

Emmanuel B.  |  Overall Experience 
Clasificación:
4.0

No hand sanitizing station at the storage warehouse

Benoit L.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Maxime F.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

lawrence r.  |  First Impressions 
Clasificación:
5.0

It was a good service in general and I even got a free month for the storage.

Vladimir S.  |  Overall Experience 
Clasificación:
3.0

Acces denied locked put on our storage for no reason. All though staff nicely corrected error. Traces of mice dropping.

Raphael B.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Vivek V.  |  Overall Experience 
Clasificación:
2.0

The representative who we dealt with was very rude, has no idea of what customer service really means. She souldnt be in contact with customers. I told her that I spoke with another person about the one month promotion and she said (in front of other clients waiting in line): "il est nouveau, il sait rien". Really not professional to say that even if I was the only client there. She really screwed up my experience with Uhaul and because of her I would tell my friends to avoid HER if ever they go to the Lachine facility.

Claudia M.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Che J.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA C.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

marc-andre j.  |  First Impressions 
Clasificación:
5.0

Plenty of carts - staff was seen cleaning the premises. Everyone was friendly and explained process well. I would add disinfection station or a sanitizer pump near the carts - ALOT of people touching, not cleaning!

GUYANE H.  |  First Impressions 
Clasificación:
4.0

El cliente no dejó un comentario.

Marie Dominique D.  |  First Impressions 
Clasificación:
4.0

Maybe find a way to do online check out of the storage in order to avoid waiting in the long lines

Katrina L.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

Cecile L.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

gino p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Hillman S.  |  First Impressions 
Clasificación:
5.0

Thanks a lot for the staff 👍🏼

maguelone v.  |  First Impressions 
Clasificación:
4.0

Hello, My main concern with the lack of answers for phone calls from Lachine. They have NEVER picked up the phone, it always went back to central. PLUS, central does not give accurate information. And / or the information does not get relayed to Lachine. I had lost the keys to the storage lock, I called and called to speak to Lachine, once again, they didn't pick up. Central lady said that each location was equipped with the tools to break the lock - which turns out (as I had a team of 3 movers on the clock, just waiting) they did not, and mentioned it was against UHaul policy. I had to call for an emergency service, which cost me $275, for a locksmith to come and break the lock. I am extremely disappointed with UHaul in this regard.

magali G.  |  Overall Experience 
Clasificación:
4.0

The only reason i don't give a 5 stars is because the waiting time to get service is really, really aweful. I waited 45-50 mins in line just to get service even though i and a reservation. I understand doing contracts with people takes time but being understaff in a month like this, i mean it is moving festival now. All i wanted to do is get my moving done. The wait got me so angry inside that all the good deeds a friendly staff was not even important at that point.

Patrick C.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Anouk F.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

Jean-Luc M.  |  First Impressions 
Clasificación:
4.0

Les souris ont endommagé nos affaires.

Kahina R.  |  Overall Experience 
Clasificación:
2.0

I had rented a storage in Montreal Centre Ville at first, I had made the reservation on site. Then I made a change of date by callin U-Haul. When I went to rent the storage, they said the modification can't be made by phone (?????) and that there was no storage unit that I had reserved, when I had done it on site at first !!! The person didn't try to help me... I had to go to Lachine to find a storage unit. At Lachine, the woman that took my order was very bad at being polite and being professional. SHe didn't help me either and was very mean with my order placing... My experience with U-Haul is very bad. I hope not to use your storage units in the future.

Laura S.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Jerome B.  |  First Impressions 
Clasificación:
5.0

The folks I interacted with here are super friendly and helpful -- everything worked out perfectly!

KATHERINE M.  |  Online Move In 
Clasificación:
5.0

Superb facility with well-designed covered loading area.

Paris V.  |  First Impressions 
Clasificación:
5.0

The associate that helped me when I first arrived was extremely helpful and very nice, I don’t remember her name but she was running around setting everybody up so the can get on with their day, she deserves a raise because she was awesome and made my experience enjoyable

Katrina L.  |  First Impressions 
Clasificación:
2.0

Overall to expensive and call center not really of any help since they don't really contact the local u-haul about problems which results as onsite employees absolutely not aware of situations ex: for COVID-19 limitations to come in person.

Vanessa E.  |  Overall Experience 
Clasificación:
5.0

Very clean and always accessible. Overall an 18 months pleasant experience.

paul p.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Marie-F G.  |  Overall Experience 
Clasificación:
5.0

El cliente no dejó un comentario.

Emmanuel B.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

fabiola m.  |  Overall Experience 
Clasificación:
2.0

I had to let them the keys so they could move the car. They never moved the car and when I went to get back my car the battery was die. I explained the situation to « manager ». I'll never will go there again, I had to please them to let CAA get in to tow the car!!! The manager JEREMI is so arrogant. 2/10

Salah M.  |  Overall Experience 
Clasificación:
1.0

Hi there, let me explain my one star review. I have had booked, for 1 April, a storage in an other facility (Cite 2000 Montreal) and no one called me to tell me to come and take possession of the storage unit. I left my credit card info, my phone number and my adress, as requested. With all these infos, I understood that someone From u-haul would call me as soon as they have an available unit. But it appears no one called. When I presented myself to the office, I faced a young man that did not care at all about my case and just repeated like a parrot : we do not have unit left sir, it works like this in u haul. Without even trying to understand my situation, not listening and not proposing any solution. He clearly did not care and is not suit for working in customer service. I have noted down his full name and send a report to the complaint section. I'll let know everywhere how I was treated at the office.

Maxime B.  |  First Impressions 
Clasificación:
1.0

Not enough staff, never answer the phone, not professionnal. Clean to staff is not well managed. Understaffed.

Felix M.  |  Overall Experience 
Clasificación:
4.0

El cliente no dejó un comentario.

michel l.  |  Overall Experience 
Clasificación:
5.0

Fast and efficient.

Vladimir S.  |  First Impressions 
Clasificación:
5.0

El cliente no dejó un comentario.

9375 3648 Qc Inc S.  |  Overall Experience 
Clasificación:
5.0

Customer service was effective and efficient, at all times, regardless of the questions that were asked!

Sharan A.  |  Overall Experience 
Clasificación:
4.0

The one big negative to our experience was the difficulty getting information on how to cancel our contract. I called customer service and was told I had to go to the warehouse. Drove 20 minutes to the warehouse and was told take a picture and come back when the locker is empty. Drove home another 20 minutes. Went back after the locker was empty (20 minute drive) to learn that the account had been closed by one of the employees. In all, 1 hour and 20 minutes of unnecessary driving. Clear, concise information about the process would have made this experience excellent.

deborah m.  |  Overall Experience 
Clasificación:
5.0

People, there are so helpful and so clean the storage.

alyne L.  |  First Impressions 
Clasificación:
5.0

The staffs were friendly helpful. Needs more phones to reach them. Thank you so very much Lyne

LINE L.  |  Overall Experience 
Clasificación:
5.0

Great experience. No problems at all. Excellent staff.

Rachel C.  |  First Impressions 
Clasificación:
4.0

it was I little expensive but the overall experience was great!

gaetan g.  |  Overall Experience 
Clasificación:
5.0

employées are great!

JOHANNA B.  |  Overall Experience 
Clasificación:
5.0

This Storage Facility is so clean and dry. The loading area is easy to access for both cars and trucks. There are many carts available to move your stuff.

Marguerite C.  |  Overall Experience 
Clasificación:
5.0

The team Uhaul Lachine has been always very helpful, nice and polite. spaces and alleys were clean and the temperature control was efficient. We don't need the locker anymore but recommend it for sure

jean-baptiste m.  |  Overall Experience 
Clasificación:
2.0

On s'est laissé a nous même au lieu de venir avec nous et nous montrer le local qu'on avait loué.les directions pour trouver le local n'étaient pas bien expliquées. Ca nous a pris du temps.

Ramy M.  |  First Impressions 
Clasificación:
5.0

Great storage facility with A 1 service

Joseph t.  |  Overall Experience 
Clasificación:
2.0

We had a number of troubles with this facility and are happy to be able to close our account and move on.

graham k.  |  Overall Experience 
Clasificación:
4.0

Me and my girlfriend made a mistake. We tried to cut out lock because my keys were inaccessible. My gf and one of the employees had a screaming match. My gf... really? Why is there a character limit?

lambert e.  |  Overall Experience 
Clasificación:
4.0

The web site is not optimal.

Pierre-Luc D.  |  Overall Experience 
Clasificación:
5.0

Bel entreposage, bien éclairé, climatisé, pratique, les chariots marchent biens, beaucoup d'espace pour unloading, bon service, bon prix.

marie france l.  |  First Impressions 
Clasificación:
5.0

The staff was incredibly kind and assisted with all matters involved in my move and beyond. They showed me around, assisted even with suggesting a dolly for my mattress. Their calm helped a lot!

Stéphanie S.  |  First Impressions 
Clasificación:
5.0

J'ai eu tu bon service et la propreté impeccable merci .Je suis vraiment satisfaite.

Ginette Marie Mi O.  |  First Impressions 
Clasificación:
5.0

The best place to store for eveything! Secure, very clean, access and the services perfect! I recommand U Haul! We will come back if we need again. Mario.

Mario L.  |  Overall Experience 
Clasificación:
5.0

Everything went smoothly without any problems.

Beverly t.  |  Overall Experience 
Clasificación:
4.0

Garage door broken over 1 month, long waits for service

David T.  |  Overall Experience 
Clasificación:
5.0

Company, managers, staff, products and service excellents! I have no words to say how grateful I am with everything they do!

fabio d.  |  First Impressions 
Clasificación:
4.0

Great staff,

Kelly N.  |  First Impressions 
Clasificación:
4.0

Good service

Sylvia I.  |  First Impressions 
Clasificación:
2.0

worse experience ever. they never answer the phone, they *forget* to tell you that you'll pay an all month for 4 days, and they force you to pay, cause if you don't they won't unlock your storage.

Olivier G.  |  Overall Experience 
Clasificación:
4.0

Except ,why did you not notify us that the roof was being repaired? There was black stuff all over everything . If I had known I would of put extra covers on the contents. Otherwise excellent!!

Dona n.  |  Overall Experience 
Clasificación:
5.0

Très bon service

audrey maude p.  |  First Impressions 
Clasificación:
4.0

Manager was helpful

Elisha L.  |  First Impressions 
Clasificación:
5.0

Très bon service propre

johanne l.  |  First Impressions 
Clasificación:
5.0

Crazy time of the year, some delay but well compensated. Excellent service, but phone line takes too long to answer.

claudia f.  |  First Impressions 
Clasificación:
5.0

Agent was extremely helpful and courteous

David T.  |  Overall Experience 
Clasificación:
3.0

I rented a tow dolly for a one way move to Daertmouth. Because it was one week before the July 1st weekend, I was charged almost double for this dolly. I think that is very sad to gouge ppl just becau

jamie c.  |  Overall Experience 
Clasificación:
5.0

Customer service workers were extremely helpful and friendly to ensure everything was complete satisfactorily!

Sharan A.  |  First Impressions 
Clasificación:
5.0

Very courteous and friendly

Andrew K.  |  Overall Experience 
Clasificación:
5.0

Staff, Martin, Francesca, Jeremy, and Co are very professional and efficient. Martin helped me with my U-box and take care of my needs. They really satisfied the needs of customers in timely manners.

VICTORIA K.  |  First Impressions 
Clasificación:
5.0

place was spotless and very easy access. would highly recommned this location

mary t.  |  Overall Experience 
Clasificación:
5.0

Very good !

philippe m.  |  Overall Experience 
Clasificación:
2.0

It is impossible to get you on the phone and you do not respond to emails. Until you make yourselves available to your customers I cannot recommend your services.

ALAN N.  |  Overall Experience 
Clasificación:
5.0

Easy process. Clean unit. The staff member was friendly. They have very convenient hours.

Valerie N.  |  First Impressions 
Clasificación:
4.0

the service person was excellent, but your computer system seems to be outdated...

SERGE C.  |  First Impressions 
Clasificación:
2.0

I went into this U haul several times. Every time I went in, there was nobody there to serve me. The past 3 times I've been there, I had to wait more than 15 minutes before I saw any employees.

jamie c.  |  First Impressions 
Clasificación:
5.0

first time using this service - very convenient

Sylvain B.  |  First Impressions 
Clasificación:
5.0

Great and helpful staff!

Marie jo b.  |  Overall Experience 
Clasificación:
5.0

La seule chose négative c'est la comptabilité.... la perte de chèques . L'administration est un peu mêlé

9257 8822 Q.  |  Overall Experience 
Clasificación:
5.0

Great service and great facilities! Moving date has changed though to June 15th. Thank you very much! Caroline

caroline l.  |  First Impressions 
Clasificación:
5.0

all went very good,and the lockers are very well done,and clean.

JEAN M.  |  First Impressions 
Clasificación:
5.0

Very professional and very happy to have use their services.

Paul Clifford B.  |  Overall Experience 
Clasificación:
5.0

I've stored and now have used the Ubox twice. I'm extremely satisfied with Uhaul. From price to service and time frame. Excellent!!!

Sarkis K.  |  Overall Experience 
Clasificación:
5.0

Great service from the gentleman who handled my request yesterday afternoon. Efficient, helpful and pleasant.

Henry S.  |  First Impressions 
Clasificación:
5.0

The place is clean and bright and safe. You bring your vehicle inside and unload or load. So far very happy with service and location.

donna m.  |  First Impressions 
Clasificación:
5.0

Francesca was very knowlagable professional and with a smile. ¡Gracias!

Shimon F.  |  First Impressions 
Clasificación:
5.0

Great place

Robert B.  |  Overall Experience 
Clasificación:
5.0

Merci!

michel p.  |  Overall Experience 
Clasificación:
4.0

well maintained. Front desk people were wonderful

SUZY D.  |  Overall Experience 
Clasificación:
5.0

So happy I found you guys! Thank you for the excellent service ☀️

gloria l.  |  First Impressions 
Clasificación:
4.0

The staff were pleasance and the services okay. However, I would prefer that all the charges/fees are laid bare before the client before he/she start business with you.

adeola a.  |  First Impressions 
Clasificación:
5.0

very satisfied customer !!! Will use your services again !!!

jonathan a.  |  First Impressions 
Clasificación:
1.0

The staff and services were friendly but not helpful. Words cannot express the frustration. I had so many issues with paying and even received mail incorrectly. Will not use this service again.

Psegga J.  |  Overall Experience 
Clasificación:
5.0

Great job!

Gustavo B.  |  Overall Experience 
Clasificación:
5.0

The gentleman checking us in was exceptionally helpful and funny.

Steve M.  |  First Impressions 
Clasificación:
3.0

n/a

La Semaine D.  |  Overall Experience 
Clasificación:
5.0

tanks to the team

ANTOINE R.  |  Overall Experience 
Clasificación:
5.0

很棒

Ye X.  |  Overall Experience 
Clasificación:
5.0

really convenient

denis b.  |  Overall Experience 
Clasificación:
5.0

perfect.

sallemine M. | Reservación
Clasificación:
5.0

was really pleased with the whole experience: rental of storage space and truck rental

FRANCE H.  |  Overall Experience 
Clasificación:
5.0

Excellent service on delivering the Ubox. Very appreciative of the staff to speak English to us. Thank you so much.

Jane P.  |  Overall Experience 
Clasificación:
5.0

The rating I've given is for the u-Box I rented. I didn't use a storage facility.

Michael G.  |  Overall Experience 
Clasificación:
4.0

Good RV storage

Veronique L.  |  Overall Experience 
Clasificación:
5.0

Very helpful, if i ever need to store anything else i will be back. .. I definitely recommend Uhaul so simple when you have to move your things and everything is all in one location

lilian d.  |  Overall Experience 
Clasificación:
4.0

Every staff member that I got to deal with was always very helpful and friendly. It was easy to access the Ubox and it was always ready upon my arrival. Big thank you to Alexandra, Chris & Sabrina!

SAMANTHA C.  |  Overall Experience 
Clasificación:
5.0

The Gentleman that helped us could not do enough, and we were more than pleased.

Dona n. | Reservación
Clasificación:
5.0

The most helpful team out of all Uhaul locations I've been too, and including the call centre.

Katherine B.  |  Overall Experience 
Clasificación:
5.0

Employé tres poli . endroit tres propre. tres satisfaite

Micheline L. | Reservación
Clasificación:
5.0

Amazing staff!!! Hard workers Pleasant, helpful,friendly,informative...more than I've experienced at any other Uhaul facility Keep up the excellent work guys!!

Shelli R.  |  Overall Experience 
Clasificación:
5.0

Excelente

simon c.  |  Overall Experience 
Clasificación:
4.0

Hassle free moving :)

Amrita k.  |  Overall Experience 
Clasificación:
4.0

Tour survey could have been in french

Serge J A.  |  Overall Experience 
Clasificación:
5.0

J ai était servie par un employé que sont bon est jo ou Joseph il est très polies et courtois est très serviable un services à l’an clientel excellent je lui donne 10/10 pour sont excellent service

JAMES L.  |  Overall Experience 
Clasificación:
3.0

I found the customer service quite mediocre especially when it came to the delivery and pick-up of the U-Box containers. The U-Haul employee was not very communicative.

Clara L.  |  Overall Experience 
Clasificación:
5.0

I was very happy with the service i will recommend you to everyone i know looking for storage . Thank.

cynthia j.  |  Overall Experience 
Clasificación:
4.0

Bueno

loubina m.  |  Overall Experience 
Clasificación:
4.0

Staff respectful and helpful. Took the time to answer all my questions patiently. Help me carry a purchase to my car because I had a baby in my arms. Overall happy.

Maroussia B. | Reservación
Clasificación:
1.0

Overcharged ~ $340 by mistake but it's ok sometimes errors do happen, but the effort needed to correct it is ridiculous. After ~10 long phone calls Uhual still hasn't provided any solution at all.

Ran L.  |  Overall Experience 
Clasificación:
5.0

In the high moving season (June, July), when the stuff was very busy, Telephone call, and waiting, could take 10 + minutes.

Istvan B.  |  Overall Experience 
Clasificación:
1.0

Impossible to get a hold of someone with regards to problems.

Thi D.  |  Overall Experience 
Clasificación:
4.0

J'ai bien aimer le service en générale pour le service reçu la seul choses qui ma surpris c'est qu'il ma pas bien informée pour le moi gratuit au sujet de storage mais pour le reste ça merci

simon b. | Reservación
Clasificación:
5.0

Very pleasant experience, very well organized and maintained. I appreciated the friendly service. The only thing I would recommend is perhaps more employees at the front desk.

Marie Louise K.  |  Overall Experience 
Clasificación:
3.0

Lack of communication I had to call several time to ensure Ubox delivery Back to Montreal, my Ubox was delivered 3 days after the expected date Did not receive any compensation so far

Julien L.  |  Overall Experience 
Clasificación:
5.0

Very nice

Patrice G.  |  Overall Experience 
Clasificación:
1.0

I arranged pick up of my Uboxes on Jul 21 but when I arrived with my movers my boxes were nowhere to be found and we were told by staff "not my department" - no follow up by the manager. Unacceptable.

Toby W.  |  Overall Experience 
Clasificación:
1.0

Xxx

Abdolkhalil B.  |  Overall Experience 
Clasificación:
5.0

I'll do business with them again. Thanks

JP M.  |  Overall Experience 
Clasificación:
5.0

Ok

roberto m.  |  Overall Experience 
Clasificación:
1.0

It was the worst experience that I ever made in my life. I will never do any business with Uhaul anymore.

jude c.  |  Overall Experience 
Clasificación:
2.0

J'aimerais vraiment être contacté par une personne qui s'occupe des plaintes. Nous avons vraiment eu une mauvaise expérience. 514 258 8400

Johanie G.  |  Overall Experience 
Clasificación:
4.0

J'ai loué des U-Box donc je ne peux commenté sur l'entrepôt, je n'y suis pas allée. Mais le service de location et la livraison était convenable.

Anne P.  |  Overall Experience 
Clasificación:
1.0

I felt VERY disappointed about U-haul box service. I booked my box in March and my contract says: "We will contact you to schedule the most convenient time for delivery". U-haul never gave me a call.

Gissela M.  |  Overall Experience 
Clasificación:
5.0

Everything was clean and organized and the staff was extremely helpful. ¡Gracias!

Braden H.  |  Overall Experience 
Clasificación:
5.0

Very happy with my first experience.

amir z.  |  Overall Experience 
Clasificación:
1.0

Mauvais suivi client: prélèvement abusif de 250$ malgré le dossier clos pour le storage 103 uhaul Lachine (Mariette Raina). J'attends toujours que quelqu'un donne suite à ma requête.

mariette r.  |  Overall Experience 
Clasificación:
5.0

The wait times on the phones are extremely excessive. The staff are excellent but the minimal staff on site can not be outside, in the storage facility, face to face and the phone simultaneously.

nancy c.  |  Overall Experience 
Clasificación:
4.0

1

VINCENT B.  |  Overall Experience 
Clasificación:
5.0

Great facility

Daniel L.  |  Overall Experience 
No se han enviado comentarios para esta ubicación.

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