Customer Reviews for U-Haul De Hull-Déménagement Et Entreposage

199 comentarios

60 Rue Jean-Proulx   Gatineau, QC J8Z1W1

(819) 777-2572

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(819) 777-2572

60 Rue Jean-Proulx
Gatineau, QC J8Z1W1

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

La dame qui m'a reçu était toute souriante, courtoise et compétente. Ce qui fait que j'y retournerait n'importe quand. Des gens comme çà attire la clientèle.

Michel D. 
Rating:
3.0

No comment.

marcell G. 
Rating:
5.0

Awesome staff person!!

Luciano P. 
Rating:
5.0

Customer did not leave a comment.

ABDERRAHIM B. 
Rating:
5.0

Customer did not leave a comment.

AMR E. 
Rating:
4.0

Customer did not leave a comment.

fred R. 
Rating:
5.0

Customer did not leave a comment.

Jacob M. 
Rating:
5.0

The trailer insurance package I had previously selected online had to be changed at the Gatineau pick-up location because I was renting from Quebec province where insurance regulations are different. It would be helpful if the U-Haul website could recognize rentals beginning in Quebec and offer appropriate online insurances packages suitable for that province at the time of making an online reservation.

David W. 
Rating:
5.0

do not mix currencies on your web site prices

LINE P. 
Rating:
5.0

Customer did not leave a comment.

scott M. 
Rating:
5.0

Customer did not leave a comment.

Ibrahim F. 
Rating:
4.0

Customer did not leave a comment.

Suzanne B. 
Rating:
5.0

Merci à la manager qui nous a aidé avec l'équipement. Elle donne un excellent service et elle est très professionnelle.

Caroline G. 
Rating:
3.0

Had to search to find someone to take care of return at the location

Alain T. 
Rating:
3.0

Our original pickup location was 2km from our house but we were moved to a different pickup spot that was nearly 30 minutes away

Connor M. 
Rating:
5.0

Customer did not leave a comment.

Sylvain S. 
Rating:
5.0

Customer did not leave a comment.

andjelko K. 
Rating:
5.0

Customer did not leave a comment.

Catherine P. 
Rating:
4.0

Chantal was very nice

Daniel S. 
Rating:
5.0

Customer did not leave a comment.

Andre R. 
Rating:
4.0

The survey didnt work properly. On the gaz page, I couldnt approved the status on the app because I needed to add à picture. Then I added à picture, and the same message showed up. When I tried adding a second picture , the system told me that I had reached the maximum amount of pictures... In the end, I never was able to finish the survey.

Myriam S. 
Rating:
4.0

Customer did not leave a comment.

Nicolas L. 
Rating:
4.0

Easy to find. Trailer was ready before pickup.

Martin G. 
Rating:
5.0

Customer did not leave a comment.

Kathy D. 
Rating:
5.0

Customer did not leave a comment.

Paul C. 
Rating:
5.0

Excellent service de la part de Isabelle Renaud et son équipe 👍👍. Excellent service from Isabelle and her staff .

jean guy C. 
Rating:
5.0

Customer did not leave a comment.

Jill M. 
Rating:
5.0

Quicker drop off would be nice. I was only person there and it took 20 mins.

garnet W. 
Rating:
5.0

Customer did not leave a comment.

Peter B. 
Rating:
4.0

The computer booking system needs to be upgraded. To many glitches that almost foresaw my reservation.

Marc J. 
Rating:
5.0

Excellent, professional, friendly staff

Sameer A. 
Rating:
3.0

Customer did not leave a comment.

Pierre A. 
Rating:
5.0

Customer did not leave a comment.

Brigitte C. 
Rating:
4.0

Keep up the good work.

Randy L. 
Rating:
1.0

Explain all the details to customer like tell them to go online to complete the drop off of the truck when the location is closed instead of charging them twice when the truck was returned right place, right time.

Alexandre R. 
Rating:
5.0

Le service qu'on a reçu de Chantal (parfaitement bilingue!) et Jérôme était exceptionnel! Leur accueil, leur patience et leur gentillesse fut véritablement appréciés! Their dedication to wanting to help us was wonderful and reassuring. Merci à vous deux!!

Celine G. 
Rating:
5.0

Trailer had mud all over and wiring harness was broken. Somebody tried to fix it by simply taping the two broken wires together. Had to splice the wires properly as the wires separated when I got to my destination.

MATHEWM S. 
Rating:
4.0

Customer did not leave a comment.

Annie P. 
Rating:
5.0

Isabelle from the Hull store was extremely helpful and gave me an exemplary service, was very nice and clearly knew what she was talking about. I wish that this comment will end up benefitting her because i will definitely rent again if she's the one there that day.

Dominic B. 
Rating:
5.0

Customer did not leave a comment.

Layla Z. 
Rating:
5.0

Service excellent et courtois!👍👍

PierreCarl B. 
Rating:
5.0

Très content de mon expérience avec l'équipe uhaul au 60 Jean-Proulx. Tout le monde était souriant, sympathique et prêt à aider. Un gros merci à Jérôme pour son excellent service à la clientèle.

Andrew T. 
Rating:
5.0

Should be able to fill this Review in French and have more info on your web site in French

Simon B. 
Rating:
5.0

Had to clean the windshield .It is a question of visability but also safety . The employees where not numerous enough but extremely polite and respectuous .

Francois T. 
Rating:
5.0

Customer did not leave a comment.

Peggy W. 
Rating:
3.0

When I arrived, the customer service agent was on her phone and it took several minutes for her to acknowledge I was there. She directed me outside for returns and it took me 5 minutes to find someone who worked there to return my rental.

Phillip G. 
Rating:
4.0

Customer did not leave a comment.

Pierre P. 
Rating:
5.0

Customer did not leave a comment.

Jean L. 
Rating:
5.0

Customer did not leave a comment.

MAMADOUOURY D. 
Rating:
3.0

I called the day before picking up the trailer to check if a ball of 1 7/8 was ok and the confirmed it was ok. After picking up the trailer it was kicking like crazy. We stopped at another U-Haul location in Ottawa and the did loan one to us. We lost 1 hour in our schedule to pick up items at different location. This could have been addressed when we picked up the trailor. I was desappointed when they did not offer me a compensation

Elaine D. 
Rating:
5.0

Customer did not leave a comment.

Jean C. 
Rating:
5.0

Customer did not leave a comment.

Joannie P. 
Rating:
5.0

Please update the website more regularly.

Donald S. 
Rating:
4.0

Customer did not leave a comment.

Brian R. 
Rating:
5.0

Rien, tout est très bien.

Hlne D. 
Rating:
4.0

Customer did not leave a comment.

Roberto B. 
Rating:
1.0

I called to confirm a pick up time of 7 AM (when the store opened). When we arrived at 7:02 AM the store was closed. It was over 45 minutes before someone showed up to open the store. There was no explanation and very little apology for the delay.

Cadence H. 
Rating:
3.0

I didn't receive the receipt by email

Sari E. 
Rating:
5.0

Customer did not leave a comment.

scott M. 
Rating:
5.0

The employees were very helpful. Thumbs up for Jerome.

Guillaume B. 
Rating:
5.0

Customer did not leave a comment.

ELIZABETH R. 
Rating:
5.0

All good! Merci for the greeting from the person when i have arrived at 9:45 to pick-up the truck on June 20. She was amazing and so professional!

nicole C. 
Rating:
5.0

Excellent in every aspect. 👏 The only improvement aspect would be having a drop-off system.

Marie-Marcelle L. 
Rating:
1.0

There's nothing wrong with any of the people working at any of the locations and everything wrong with the way the business is run at the corporate level. A combination of this company's greed, incompetence and complete indifference toward it's customers has made my life a living hell for the past two weeks. I will never give any UHaul a dime of my hard-earned money ever again.

PATRICK C. 
Rating:
5.0

Please, give a huge thank you to Isabelle at the reception! She was outstandingly useful and friendly, you have a great employee there!

Colin O. 
Rating:
5.0

Everything was good keep making the customer happier thanks

Daryl M. 
Rating:
5.0

Customer did not leave a comment.

Denis L. 
Rating:
4.0

Customer did not leave a comment.

Eric D. 
Rating:
5.0

Great service from Jerome, quick and efficient, 👍

David M. 
Rating:
5.0

Customer did not leave a comment.

Pascal C. 
Rating:
5.0

Nothing the nicest, caring, knowledgeable and professional staff all around. Thank you

Nadine S. 
Rating:
4.0

The staff handling the pick-up were in training, I think. It took longer than I expected. When I returned the truck, a very nice and efficient woman handled everything and provided the credit I was expecting for reduced distance. Overall, I would return to that location. Especially since I was able to park my personal car on site.

Jean-Maurice F. 
Rating:
5.0

Bon service et camion très propre

mario F. 
Rating:
5.0

In french please!

luc L. 
Rating:
5.0

The employees is what made this the first positive experience with your company.

Adam R. 
Rating:
5.0

Customer did not leave a comment.

Karl B. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

Chantal offered excellent friendly service.

David G. 
Rating:
5.0

Annie, Jérôme et Pascale ( la manager je crois) ont été extraordinaire!! Jérôme m'a très renseigné et expliqué la facture finale car j'étais un peu perdu. Merci à toute l'équipe!

leila N. 
Rating:
3.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Juan R. 
Rating:
5.0

Customer did not leave a comment.

Antoine B. 
Rating:
5.0

Customer did not leave a comment.

Hendrick R. 
Rating:
3.0

Les gens a la réception sont lents et la quantité de fuel était inférieure a celle prétendue. Vos services en français font dur.

Francois L. 
Rating:
4.0

Customer did not leave a comment.

Serg D. 
Rating:
5.0

Customer did not leave a comment.

Nicholas L. 
Rating:
5.0

Customer did not leave a comment.

ElhadjiNaman D. 
Rating:
5.0

The truck was in very good condition, the gas was just under the 1/4 line and most of the pictures they had on their link of the vehicle prior to me renting did not correspond to the actual vehicle appearance when I received it. There were a couple of serious dings and scratches that weren't on their pictures making me question how long ago the pictures were taken. Finally, I was charged for 30km when in fact I only did 12kms. This was only my second time renting from U-Haul and this experience was completely the opposite from the first time.

shaun P. 
Rating:
4.0

Customer did not leave a comment.

Jessica B. 
Rating:
5.0

Customer did not leave a comment.

Andr B. 
Rating:
5.0

Customer did not leave a comment.

Simon P. 
Rating:
5.0

Customer did not leave a comment.

Philipe C. 
Rating:
2.0

Customer did not leave a comment.

Daniel D. 
Rating:
2.0

Equipment that was reserved was not available upon arrival. Representative was very helpful but it took more than two hours to find a alternative. W

MAXIME C. 
Rating:
4.0

Maybe it will be a good idea to put sign where we have to go to return equipment and make sure the guy is there to complete the return.

Michel T. 
Rating:
5.0

Customer did not leave a comment.

raul E. 
Rating:
2.0

An hour long wait to pick up the truck….unacceptable. Watching other people in the same situation, people being called 24 hrs before to advise they didn't have a truck for them despite a reservation….unacceptable. Then to be told that the time due back was the absolute latest the truck could come back was insulting. They made me lose out on an hour of usage yet were adamant about the time it was due back. I can understand things happen, but there was absolutely no understanding on their part.

Howard A. 
Rating:
5.0

Great manager

Alain L. 
Rating:
4.0

Customer did not leave a comment.

Francis H. 
Rating:
5.0

Customer did not leave a comment.

pierre jacques C. 
No reviews have been submitted for this location.

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