Customer Reviews for U-Haul de Gatineau - déménagement et entreposage

3,062 reviews

266 Rue Saint-Louis   Gatineau, QC J8P8B3

(819) 669-5335

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(819) 669-5335

266 Rue Saint-Louis
Gatineau, QC J8P8B3

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Was by far the WORST experience of my live at a u-hall store. First the manager tells me off for being late. Than the employee were calling each other fags infront of all the clients. I was thrown around left to right to find the trail ! The worst costumer service employee ever. One employee even told me after I wad told to go see him for help: "sorry im smoking I will help you later" plus employe was smoking right im front of the entrance with manager. The only one good part of this transaction was an older gentlment outside who I want to for some help since no one was willing to! Finally helped me amd solved my issue.. By far the worst place every

David F. 
Rating:
5.0

Customer did not leave a comment.

Matthew R. 
Rating:
5.0

Customer did not leave a comment.

Yvon P.  |  First Impressions 
Rating:
5.0

La commis était excellente, serviable et chaleureuse. Elle connaissait bien son travail

Yves R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yvon P. 
Rating:
1.0

The location service was not great. trailer locatio. The outside service was verry poor. lack of equipment knowledge knstallation vrry poor. Awhen return equipment service poor did not give a return receipt

gerald C. 
Rating:
5.0

Le camion commençait à être un peu vieux...beaucoup de millages

Remi P. 
Rating:
5.0

Customer did not leave a comment.

Yannick T. 
Rating:
4.0

Just to make sure that the trucks have windshield washer

Dimitri J. 
Rating:
5.0

Customer did not leave a comment.

Geneviève P. 
Rating:
5.0

Staff were excellent. Very friendly and helpful!

Tais M. 
Rating:
4.0

Customer did not leave a comment.

Luc F. 
Rating:
4.0

Isabelle nous à donné un service exeptionnelle.J'ai aimé sont énergie. Veuillez lui dire un gros merci de sont aide. Natacha Lamoureux

natacha l.  |  First Impressions 
Rating:
4.0

The service and staff especially the lady who both booked me in and out of my unit was professional, knowledgeable and courteous. I really hope someone commends her as. Representative of your Gatineau facility. The space was a little expensive in my opinion though. Please contact me with any questions. 819-208-3207

Edward M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul L. 
Rating:
5.0

Nothing. We received Excellent customer service and the van met all our expectations and more. We will not hesitate to use their services again.

MARC S. 
Rating:
5.0

Great staff! Friendly, courteous and efficient. Thank you!

Francine F. 
Rating:
5.0

Great front desk service by Isabelle. Thanks!

Jonathan T. 
Rating:
5.0

Bonjour, lors de mon arrivé, il y avait un seul client avant moi. En moins de quelques minutes j'ai été servi par un employé très cordial et gentil. J'avais au préalable entré toutes mes données, tel que suggéré par le site, et en un rien de temps tout était règlé. L'employé était très connaissant en matière de remorque et il s'est assuré que mon véhicule était adéquat pour cette remorque (6' X 12'). En seulement quelques minutes ont est sorti du détaillant et il a accroché la remorque a ma voiture et très bien sécurisé les chaines de secours. Un gros merci pour l'excellent service. A mon retour, il y avait déja un employé a l'extérieur du détaillant. En moins de deux, il m'a demandé de reculé la remorque avec les autres du même format et fait le retour, via son téléphone, en quelques seconde. Je lui ai demandé si je devais retourner a l'intérieur du détaillant et il m'a répondu que ce n'était pas nécessaire, car le retour avait déja été fait. J'ai donc quitté les lieux avec un grand sourir aux lèvres. Encore une fois, un excellent service, par un employé gentil, courtois et très efficace. Un gros bravo et merci. Je recommande fortement ce détaillant a tous et chacun. Cheers !!

Yves P. 
Rating:
5.0

c`était un bon service rapide et fait de façon très polie je le recommanderai à des amis

marie-julinne R. 
Rating:
5.0

Customer did not leave a comment.

Georges Bryan D.  |  Overall Experience 
Rating:
5.0

i cant think of anything all was good thank you

Richard L. 
Rating:
5.0

Customer did not leave a comment.

Melissa S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew M. 
Rating:
5.0

Customer did not leave a comment.

Rachel S. 
Rating:
5.0

Great service and friendly staff.

Dobbin C. 
Rating:
5.0

Customer did not leave a comment.

pauline c.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

elizabet b.  |  Overall Experience 
Rating:
4.0

Le camion n'était pas propre des berlingo de lait au chocolat et autre était resté dans le camion pourtant on a dû passer le balais au retour sinon ça coûte 25$ et surtout faire sûre qu'il y a le Dolly on a du retourner pour aller le chercher

Carl D. 
Rating:
4.0

Thersre was confusion in the billing. 1) I was not made aware of closing my contract myself if I return the vehicle after hours. This was settled to my satisfaction. 2) When picking up the vehicle, I clearly indicated that I was taking a full pack of medium boxes and two bags of moving pads. I assumed that this had been added added to the contract and paid for. This was not the case and could have led to questioning my honesty. All was settled in a proper manner.

Ted W. 
Rating:
2.0

Didn't have a truck ready. Gave me one that wasn't cleaned with a windshield that had Just been replaced and wasn't even cured…it actually still had tape on it. During the return, the person was vaping in my face and in the truck. The price was way higher than normal…all in all, something went terribly wrong, I overpaid and won't be back with Uhaul ever again.

Erin F. 
Rating:
5.0

Merci. Je me suis senti que mon entreposage était en sécurité

jean-sebastien j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvain H. 
Rating:
4.0

Customer did not leave a comment.

Thomas F. 
Rating:
5.0

Customer did not leave a comment.

Sylvain F. 
Rating:
5.0

Customer did not leave a comment.

Cyprian Nkem B. 
Rating:
5.0

Super service

Benoit C. 
Rating:
1.0

Wait time for pick up was 1h30 even if I had reserved and paid online on a previous date. Only 2 employees on a saturday morning with this amout of rentals to manage is bad for business

Mathieu M. 
Rating:
5.0

Nice and helpful

HELEN P. 
Rating:
5.0

Customer did not leave a comment.

Camille A. 
Rating:
5.0

I really appreciated the system

Daniel B. 
Rating:
5.0

It should stated that the client has only a few hours for pickup before the reservation is cancelled.

Gilles B. 
Rating:
5.0

Très pratique, 'dollys' disponible en grande quantité.

danielle M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

doris c.  |  Overall Experience 
Rating:
1.0

manager very unfriendly,over charge me on my bill,I took pictures of KM and gas before and after ,they lied on the bill for the gas on the return, it took more then 40 min to have someone on the phone and one I got someone ,the staff was argumentative even after I told him I had picture,the next day I had to call again for the assistant manager Daniel( in Gatineau) and waited 25 min for him then ask me to come and see him in 30 min. then waited for him for 25 min, and I was told to come back because he was gone on supper .I came back he told me that he will fix everything and he did but could not give the money because the machine was broken ,now today I have to back for the reimbursement. No customer service at this place ,they need help or change of staff. Marc Scribnock.

Marc S. 
Rating:
5.0

Customer did not leave a comment.

Stéphane E. 
Rating:
5.0

Customer did not leave a comment.

MARTIN V. 
Rating:
1.0

2nd time that we rent a truck at Uhaul on St-louis, Gatineau and Tania Masse always ruins the experience with her nasty attitude. We delt with other employees and they are always extra nice. To be honest, not sure she should even be there. Should not be in customer services. Thinking about making a formal complaint since she says she's the owner of the place.

Pierre Marc P. 
Rating:
5.0

Customer did not leave a comment.

Melcher K.  |  First Impressions 
Rating:
5.0

All was good service etc and staff on phone for reservation where excellent Thank you totally satisfied

DANIEL B. 
Rating:
5.0

Customer did not leave a comment.

Claude P. 
Rating:
1.0

OMG they don't know what they are selling...!

David M. 
Rating:
5.0

Customer did not leave a comment.

Gaetan P. 
Rating:
4.0

I did not receive a detail invoice by email et paper.

BERNARD B. 
Rating:
5.0

Customer did not leave a comment.

Renée L. 
Rating:
5.0

Je nétais pas certain car il ny avais pas de code a entrer pour ouvrire mon entrepot seulement une tige a couper pour louvrire. Mais tout a bien été!

Anthony G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

yaya b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steve R. 
Rating:
5.0

Customer did not leave a comment.

Bruno B. 
Rating:
1.0

Was quoted $850 over the phone when I booked. By time we arrived weeks later to pickup the truck we booked, the rate jumped to $2500 because apparently the girl who booked for us put a completely wrong address, even though she confirmed on the phone with me. I will never be using uhaul again, absolute scam of a business.

Mitchell C. 
Rating:
5.0

Customer did not leave a comment.

Dominique C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Michel M. 
Rating:
5.0

Customer did not leave a comment.

Ashley R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Peter Michael F. 
Rating:
4.0

Speed the equipment check ik. Implement self checking in for trusted / registered users.

SERGHEI L. 
Rating:
5.0

Customer did not leave a comment.

Luc P. 
Rating:
5.0

Avoir la possibilité de compléter en français ce dit document. Je suis heureuse de dire que l'expérience cette fois était à la hauteur toutefois, je n'ai pas eu la demande de compléter ce formulaire alors que l'expérience de la fin de semaine du 30 octobre est été tellement difficile que nous avons préférer annuler. Toutefois, Une employée de Gatineau (rue Saint-Louis) a fait preuve d'un professionnalisme exemplaire. Stéphanie je crois (ou Mélanie), en tous les cas, elle a pris mes nombreux appels en date du 30 octobre 2021. Son service fut aussi impeccable lors du service d'hier soit le 3 novembre 2021 au retour du véhicule.

Chantal T. 
Rating:
5.0

Customer did not leave a comment.

Michel G B. 
Rating:
4.0

I booked to pickup the truck at 1 PM. Started working paper work at 12:45 and finished around 12:55. By the time I did my walk around and took several pictures of the truck as photos provided by U-Haul did not match with those noted on truck it was past 1 PM yet pickup time indicated 12:45. Attendant said there was nothing she could do about it that your system was “precise “ on pickup time. It doesn't seem precise to me.

John L. 
Rating:
3.0

service was slow at pick-up and drop off. Waited in line almost 30 minutes for pickup only to be called a "liar" about my wait time by who I assume was the manager. That was very insulting. The gentleman that served me was very courteous.

Paul C. 
Rating:
3.0

Customer did not leave a comment.

Adam L.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Paul D. 
Rating:
4.0

I don't know how my quoted 36 turned into 92 when I brought the vehicle back

Jordan L. 
Rating:
2.0

The doly had a broken tire that was repaired with black hockey tape. It split off when I was carreing a 200Pds fridg. I had to repair it temporairely I used white tape to make it obvious for your staff. I hask for a refund, the staff agreed but was not able to pay me back because of the computer system that would let them do it.

Paul Q. 
Rating:
4.0

Customer did not leave a comment.

Rene M. 
Rating:
4.0

Customer did not leave a comment.

Richard K. 
Rating:
5.0

Thank you so much

Alain A. 
Rating:
5.0

All good. good service as usual.

Mireille F. 
Rating:
5.0

Customer did not leave a comment.

Nelson N. 
Rating:
4.0

Customer did not leave a comment.

Brian S. 
Rating:
2.0

2 hours waiting for my trailers. Charged me an extra day for returning my équipement 1 hour &a half late.

Adnan B. 
Rating:
3.0

Customer did not leave a comment.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Josée R.  |  First Impressions 
Rating:
5.0

Custo.er service was excellent both at tbe pick up to when I arrived. Employees were courtious.

Celine C. 
Rating:
5.0

Excellent service,entrepôt propre 🙂

Hassan B.  |  Overall Experience 
Rating:
4.0

L'attente pour recevoir les clés du camion était très longue. Nous avons attendu presque 1 heure de temps. Parfois les employés quittaent 5-10 minutes avec un client et revenaient ensuite. Pour ce qui est de la propreté, le camion est bien maintenu, toutefois, l'intérieur où il y avait les verres étaient sales, 2 personnes somt venues inspectées heureusement j'avais une photo à l'appui pour ne pas payer les frais de ménage.

Melissa S. 
Rating:
5.0

Customer did not leave a comment.

Faustin M. 
Rating:
4.0

Be more accurate for the gaz level…at the price of the gaz the level reading should be the same ty

Andre B. 
Rating:
5.0

Customer did not leave a comment.

Youssef S. 
Rating:
5.0

Customer did not leave a comment.

Billy Ange M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sylvain D. 
Rating:
3.0

Rented at a different location spent 2 1/2 hours trying to get the U-Haul wrong passwords tried calling the person in charge gave us the runaround finally got to pick up U-Haul at a complete different location out of our way at 1 PM my pick up was at 10 AM once we take it the rental the guy at the are you at the U-Haul depot was great not his fault but Internet was very slow took a lot of time to process everything

Mike G. 
Rating:
5.0

Customer did not leave a comment.

Mehouenou Joel D. 
Rating:
5.0

Customer did not leave a comment.

Sophie D. 
Rating:
5.0

Customer did not leave a comment.

Luc H. 
Rating:
4.0

There was a fairly long line up when we arrived. Despite how busy it was, the staff was friendly, courteous and helpful.

Shane L. 
Rating:
1.0

La gérante de la sucursale de Gatineau (st-Louis) était bête, tant au téléphone lors de l'appel pour confirmer la réservation que lors du ramassage du camion. Elle donnait l'impression d'être fâchée. Elle m'appellait "ma chère" ce qui me paraît impolie et même condescendant, mais surtout non professionnel. Lors du ramassage, le service était très lent et la commis semblait ne pas trop savoir ce qu'elle faisait. J'ai attendu pres de 25 minutes. Lorsque je posais des questions et que la commis ne connaissait pas la réponse, la gérante me répondait en anglais. Mon service n'a même pas pu être 100% en français et tous les documents m'ont été envoyés en anglais, ce qui n'est pas idéal puisque ma compréhension de cette langue n'est pas optimale.

Agnès N. 
Rating:
5.0

That's was great quick and easy

Kevin T. 
Rating:
5.0

Busy location. Staff asked if returning of picking up. When stated returning was told all is good and a confirmation e-mail would be received. Never received the e-mail, but no change in my billing, so assume all was good.

Darwyn K. 
Rating:
5.0

Customer did not leave a comment.

Mary T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Steven D. 
Rating:
5.0

Customer did not leave a comment.

Jean Charles L. 
Rating:
5.0

Customer did not leave a comment.

Sylvain G. 
Rating:
5.0

Very professional stuff , oliver and the person who closed my contract and checked the truck .

Chadi H. 
Rating:
5.0

Customer did not leave a comment.

Paul H. 
Rating:
2.0

Customer did not leave a comment.

Judith F. 
Rating:
4.0

Customer did not leave a comment.

Jean Francois C. 
Rating:
1.0

Manager very abrupt -borderline arrogant. Very little sense of client service. Long wait in line (20+minutes). Service used to be much better at this location.. its unfortunate..

PATRICE ERIC T. 
Rating:
5.0

Customer did not leave a comment.

Olivia V.  |  Overall Experience 
Rating:
5.0

Service was excellent! Having connectors in stock would be nice. Had to go to another store to have connectors installed.

RAYMOND C. 
Rating:
5.0

Isabelle was friendly and very professional, a pleasure to deal with

Ian A. 
Rating:
3.0

To pick up the 15' truck that I ordered previously, I waited in line for 1 hour, even if only 3 customers were in front of us. They told us they were short staff and only 2 employees were at the counter, but one of them left for about 45 minutes to have dinner, so only 1 employee remained to serve the clients. Unacceptable.

Bruno C. 
Rating:
5.0

Je n'ai toujours pas reçu ma facture par couriel parcontre.

Nicolas M. 
Rating:
3.0

Customer did not leave a comment.

EZECHIEL Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Real V. 
Rating:
3.0

Customer did not leave a comment.

Steve L. 
Rating:
5.0

Very good service.. will be back for sure.

Charles B. 
Rating:
4.0

Customer did not leave a comment.

RAYMOND M.  |  First Impressions 
Rating:
1.0

The girl that checked me in was super friendly but I think she or the system set my drop off location to a site that is no where near where my one-way drop off was supposed to be. When I tried to change this at the counter, the other staff member was the rudest, abrupt and unhelpful person I've encountered possibly ever. I do not know her name but have a picture of her. I was shocked and had to just say to her "your attitude is terrible" she didn't care a bit it seemed. While Ive had scheduling problems with uhaul adn have learned that it can be painfully slow to pickup vehicles, I have for the most part been impressed with my staff interactions. This young woman however at the Gatineau location needs a serious rethink and if nothing else, a lot of customer service training.

Allan B. 
Rating:
5.0

No sure ,had problems when calling for information, phones very busy all the time but when we did reach someone they were very helpful and knowledgeable especially Melanie she went above and beyond to help us in Gatineau Quebec. She is a real asset to your company.

Raymond G. 
Rating:
5.0

Plese , can you submit this évaluation in both language . Merci 🙏!

Christian T. 
Rating:
5.0

Customer did not leave a comment.

Jacqueline L.  |  Overall Experience 
Rating:
5.0

All the links sent to me are in English although the email was in French. The pre-checkup was also in English only

Nicolas R. 
Rating:
3.0

Customer did not leave a comment.

Pierre Marc P. 
Rating:
4.0

Customer did not leave a comment.

Christian R. 
Rating:
5.0

Les employés sont toujours polies et professionnels. Service de première qualité.. bravo.

michel s.  |  Overall Experience 
Rating:
1.0

I had many encounters with the manager: Tania I've seen her scream at employees , customers which I find unacceptable. There was an error an error on my storage units ( wrong unit entered in the system) I waited 1 hour to get to her desk, which I'm ok with .. covid i suppose. I had to come back in to fix the issue, she literally treated my a piece of ... ! And asked me to to the line again. Keep in mind that mistake was hers. I have the paper trails..! I've spoken to a few people and they all had the same experience with her. I owned large size store with hundreds of employees. Never in a million years should a person like her be in front of customers. My5 cents .. This! Won't change anything but never will you get my business again. I spent 6 000 last year with you guys.. just a drop of water in the pond but still

Martin T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

HENRI B.  |  Overall Experience 
Rating:
4.0

Le plancher est tres endommagé devant ce unit, j'en ai echappé des choses.

Rocky K.  |  Overall Experience 
Rating:
5.0

Excellent service de Nicolas

francis g.  |  First Impressions 
Rating:
3.0

I was charged for furniture pads that were not provided. I also waited over an hour to check in and out each time.

Dillon M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

raymond g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Suzanna L.  |  Overall Experience 
Rating:
5.0

Serait-il possible d'informer adéquatement votre personnel concernant les débuts du mois et fin de mois pour la location des camions. J'ai dû négocier pendant 2jrs avec la réceptionniste ( une jeune employé à Gatineau) Et une réceptionniste a Ottawa pour finaliser le contrat à 4 jrs du déménagement. Pour une personne du 3iem âge, ce fut une période très stressante avec la période de déménagement. Je n'ai vraiment  pas apprécié cela! Pour le reste, ce fut excellent ! Vous êtes vraiment dévoué! Continuez votre bon travail .

Christian T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christianne r.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Guillaume S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Francis G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

sarah m.  |  Overall Experience 
Rating:
2.0

Staff needs to be less resentful. Stop sending me bill to pay 1 month after I settled my last month over the internet. And be more at the storage facility instead in the office. I've changed box and never got my new code from the rep. That is unacceptable. Anyways. Getting a notice of lien while I don't have nothing there proves what I'm saying.

sergio m.  |  Overall Experience 
Rating:
3.0

Planchers raboteux qui endommagent les items sur les charriots.

Felix L.  |  Overall Experience 
Rating:
5.0

Excellent customer service. Tanya was so very helpful and accommodating and she was a pleasure to deal with. I would highly recommend this storage facility. A very organized and well run organization!!

Steve S.  |  First Impressions 
Rating:
5.0

Was convenient and near residence. Was able to applyvone free month as I had rented a van. Would have been nice to have a refund for vacating locker before sept 16. Redeemed keys on 8 september

louise m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jean B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

tuushami g.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

martin d.  |  Overall Experience 
Rating:
5.0

Toute été parfait et excellent service

Hassan B.  |  First Impressions 
Rating:
1.0

This had to be the worse place ever to store our things. We waited over an hour to get our storage place and the service was absolutely terrible and very slow. If we didn't need a storage, I would have never come there in Gatineau. The staff was not friendly or courteous. It's too bad it's the only place around that was closest to us. I will never recommend this place to anyone.

Jo-Ann M.  |  Overall Experience 
Rating:
3.0

Was told one time 5am-10pm went there this morning at 6am couldn't get in. Then told a different time.

Robin M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Syed Ali R.  |  First Impressions 
Rating:
4.0

L'attente pour parler à un préposé du service à la clientèle a été longue. Le service reçu par la préposée du service à la clientèle était très bien. Il serait bien de nous informer que la location se fait au mois, ce qui veut dire que si on ajoute 5 jours d'extra on paye un mois complet.

Melissa S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marc J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

IAN S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jean B.  |  First Impressions 
Rating:
5.0

Will advertise for you and with all the products you have for sale. Very nice location and building

Nawal kamal sarraf s.  |  First Impressions 
Rating:
5.0

Good service 👍

ALAIN N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alizée D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

elisabeth D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jason R.  |  Online Move In 
Rating:
3.0

Perdu plus de 2 heures en attente en ligne au magasin et en plus j’ai été obligé de changer de local de storage car là commis m’avait assigné un local qui était pas dans le système.

Robert B.  |  First Impressions 
Rating:
5.0

Even if it was the first of the month. They were kind, funny and helpful! I do recommend!

Annick C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jean-marc h.  |  First Impressions 
Rating:
4.0

Due to someone not emptying out their locker I was sent back to the office to change lockers. A minor inconvenience, but I was surprised the system showed that it was empty

justin o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

doris c.  |  First Impressions 
Rating:
4.0

Le processus pour obtenir un casier de libre entreposage a été pénible. Même si j'ai fait une réservation pour une certaine date, le casier n'était pas disponible. J'ai du retourner 3 fois avant d'avoir un casier, et celui-ci n'était pas la taille demandé. La période en question était pendant la période de déménagement alors je peut comprendre une certaine confusion mais le processus est compliqué.

PIERRE R.  |  First Impressions 
Rating:
5.0

Excellent service de Tania et Chantal.

Jayson P.  |  First Impressions 
Rating:
3.0

First reserve a storage of 10x15 on line. Went to check, if all was ok at the U-Hall center, I was told that they were no 10x15 available (but there were 3 when I reserve) , He reserve a 10x10 and a 5x15 for me and I had to pay for my padlocks which was free on line. When I got my truck, I was told that there was one 10x15 available but I still paid my padlock. A bit average concerning the service. ,

Pierre M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kerri Ann R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Normand S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Artem L.  |  First Impressions 
Rating:
5.0

Les gens qui travaillais quand j'étais la étaient très professionel! Super belle équipe!

Marc P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

francine r.  |  First Impressions 
Rating:
5.0

Friendly & very helpful customer service more than my expectation & phenomenal service

Ahmed T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

pier-luc c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Therese S.  |  Online Move In 
Rating:
5.0

Vous êtes Formidable

Gasole H.  |  First Impressions 
Rating:
4.0

Je vous encourage d'envoyer un message a tous les locataires d'espace intérieur de porter le masque. J'ai croisé deux jeunes personnes qui n'en portsoent pas et je n'ai pas apprécié.

Michel M.  |  Online Move In 
Rating:
5.0

L'employé Mélanie Dupont était très professionnelle et efficace. Cette dernière était très occupée mais a trouvé la façon courtoise de s'occuper de tout le monde. Vous avez une excellente employée en cette personne.

Marie C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Roger M.  |  First Impressions 
Rating:
4.0

Tamia was great.

john n.  |  First Impressions 
Rating:
5.0

The young lady who helped me wend above and beyond to help me find a good locker, gave me advice of size of locker, highlighted options that would save me money, and took great care in explaining the process for accessing a locker, the codes, and even put extra information on my file as someone else would be moving my items into the locker. She was excellent and kind.

Claire F.  |  First Impressions 
Rating:
5.0

Excellent service merci !

samuel l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

wes h.  |  First Impressions 
Rating:
5.0

Merci pour tout. Tous vos employ€s sont très professionnelles. Top services !!!

michel s.  |  First Impressions 
Rating:
5.0

Really like m'y expérience thank you all

martin m.  |  First Impressions 
Rating:
5.0

good timing for filing my request, visit the storage room before handing, thank you Mel.

Richard W.  |  First Impressions 
Rating:
5.0

Very nice reception and assistance as required

christiane c.  |  First Impressions 
Rating:
4.0

the only negative is that the storage is far from the garage entrance...

Richard F.  |  First Impressions 
Rating:
5.0

excellent sercice on the spot.

Denis M.  |  First Impressions 
No reviews have been submitted for this location.

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