Comentarios del cliente para U-Haul de Gatineau - déménagement et entreposage

Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.

Testimonios de recientes clientes de U-Haul de Gatineau - déménagement et entreposage

Grado total:

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Louis Alexandre M. en

Grado:

When I rented the truck in Gatineau I was given a dropoff address that does not exist. I had until 6:00 p.m. to drop off the truck at 3570 belair Street in Montreal. I was on site at 5:30 p.m., the shop had a sign for sale in the glass and was closed. I had to call customer service to find another dropoff address that was at 2000 Notre Dame Boulevard East (20 min from there). When I got there I dropped off the truck without suspecting that I would have an extra fee for dropping off the truck after hours without making the return with my phone.

Jean-François D. en

Grado:

My trailer reservation was made at another location which never has any trailer. Why would your website allow this, I don't know. When I got there to pick-up the trailer I was told my reservation was at another location across town. I tried to have it transfered to a location near me but they ended up cancelling it. I finally ended up with a bigger trailer than what I needed and had to pay more to get it. Not impressed at all with your reservation system. I might push me to your competitors next time I need to haul stuff.

Eric L. en

Grado:

Le camion n'était pas plein au moment du ramassage (1/4 plein seulement). On nous a informé que le client avant nous n'avait pas retourné le camion plein et que des frais supplémentaire lui avait été chargés en conséquence et que Uhaul n'avais pas remplis le camion mais que nous pouvions le remmener au même niveau. Nous avons due prendre de notre temps pour le remplir le camion avant de procéder a notre opération de transport. Ne sachant pas combien de carburant il consommerait pour le voyage nous avons remplis le réservoir au maximum afin d’être sur de ne pas en manquer en cours de route. Nous avons finalement utilisé moins de carburant que prévue et nous avons retourné le camion avec un réservoir a moitié plein, soit 1/4 de plus (environ 53 litres sur un réservoir de 215 L) ce qui équivaut donc a une soixantaine de dollars. Apres discussion avec l'assistant gérant lors du retour aucun rabais ou compensation n'est possible de la part de Uhaul pour ce 60$ d'essence que nous leur donnons. De plus ils nous ont dit qu'ils n'avaient pas le personnel requis pour remplir le camion le matin avant que le client en prennent possession. Le camion aurait du être plein au départ et le client ne devrait pas avoir a faire des calculs afin de déterminer combien d’essence sera requis pour son voyage (d’autant plus que la consommation du camion varie selon la charge transportée, les conditions de la chaussée et les côtes sur le trajet, donc il est dure de faire une estimation juste sur un camion que l'on ne connais pas) ou perdre sont temps a faire le plein a plusieurs reprises ou encore a prendre le risque de manquer d’essence lorsqu'il y a peu de poste d'essence sur le trajet (comme dans mon cas). Apres-tout, si un client a une pénalité parce qu'il remmène un camion qu'il aurait due remplir, ne devrait-il pas exister un compensation pour une situation inverse? Sommes toutes, assurez-vous que vos camions soit pleins lors du ramassage par le client, coûte que coûte, et offrez une compensation si le client retourne un véhicule avec plus d'un quart d'essence que nécessaire (surtout au prix courant de l'essence). Je contacterai le gérant cette semaine.

Serge G. en

Grado:

Good service

Yannick L. en

Grado:

El cliente no dejó un comentario.

El E. en

Grado:

Overcharging and hiding fees

paul-marc M. en

Grado:

El cliente no dejó un comentario.

martine T. en

Grado:

El cliente no dejó un comentario.

Shalva C. en

Grado:

1) In the severe frosty winter weather, at Gatineau Hull UHaul, they gave me all season tires (already well used) that almost got me in road accidents during the trip. In Montreal I got stuck in snow, in a regular parking place (no elevations or anything like that) in the kind of area where everyone else drove with no issues at all. Called UHaul and was told that I was intitled to Road Side Srvice at all (even though I had paid for everything). This way UHaul forced me to pay 150CAD to an independent remorque company to get me out of that parking. So I paid 150CAD because UHaul does not put winter tires on its vans. And this is above the fact that they had put my life in danger by having had me drive on icy roads with inappropriate tires. 2) In Gatineau, Hull UHaul (I left from Montreal from there) I was given the address where I had to drop off the van (12040 Lawrentien Blvd) next day. The boss of that 12040 Lawrentien office literally kicked me out of his office telling me that he did not wanna accept the van and did not wanna help looking for alternative places, called me a clown. 3) In Gatineau I was told that I had to return the van by 10:00AM. Turned out that I had to return it at 09:00. Good thing that I had woken up early or else they would have charged me for this as well...I am guessing. 4) No water in widn-shield cleaners. Plus, the rubber of the wind-sheild cleaner of the driver's side was in bad condition and it did not clean the wind-sheld properly at all.

Jessica M. en

Grado:

El cliente no dejó un comentario.

Garth E. en

Grado:

El cliente no dejó un comentario.

wanda S. en

Grado:

El cliente no dejó un comentario.

lisa P. en

Grado:

Service à la clientèle médiocre.

Michel L. en

Grado:

Very busy. Need more staff. Long lineups. Wait 30-40 min. Storage area was full. Another 30 min. 1 bay was closed due to broken door. Lots of dollies available. Staff was pleasant

Paulette G. en

Grado:

The girls Melanie and Madame Masse were most wonderful and very understanding and generous. I thank them sincerely

Marie-Helene M. en

Grado:

It is a huge pain the ass to have to find a person to answer the phone to be the trusted insurance back up person. My husband was with me, but left his cellphone at the house to charge up in time for our move. The company couldn't accept this an option stating they need to speak to someone. Not having many family members in the area, and also having to move on our own, doesn't make it easy to find someone to vouch for us. So, please, review this policy.

Isabelle S. en

Grado:

Très bien, sauf qu'au départ, il fallait aller rapporter le camion à Ottawa, ce qui ne fait aucun sens en tenant compte du fait que je suis domiciliée à 3 minutes du U-Haul de Gatineau. Alors j'accorde 5 étoiles aux employés du U-Haul de Gatineau pour avoir fait les changements nécessaires et avoir effectué le retour promptement, mais pour la répartition en général, ce n'était pas l'idéal

Jennifer L. en

Grado:

There was an half hour wait to get served. They only had 2 cashiers to help. Their was 5 morewaiting behind me.

rejean C. en

Grado:

El cliente no dejó un comentario.

daniel c. en

Grado:

Excellent service from manager Tanya and employees.

daniel C. en

Grado:

El cliente no dejó un comentario.

Kate H. en

Grado:

El cliente no dejó un comentario.

Ronald L. en

Grado:

El cliente no dejó un comentario.

jean jacques B. en

Grado:

Let the customer know the pickup location more than 1 day in advance.

Dave R. en

Grado:

El cliente no dejó un comentario.

Dave R. en

Grado:

El cliente no dejó un comentario.

PIERRE L. en

Grado:

Mélanie and Stéphane were the only employees on site and did managed extremely well the rush hour with rentals and returns. They kept calm and smiling to customers. Kudos to both of you. I will definitely recommend Uhaul to all my social circle.

Jacques C. en

Grado:

You need to have more staff on the first of the month, to avoid the long line up. The staff that was on duty was well organized .

Yves G. en

Grado:

El cliente no dejó un comentario.

Jean-Paul D. en

Grado:

JAMAIS je louerai de UHaul. Ça m'a pris plus de 2 heures pour compléter la transaction. Système qui ne voulait PAS accepter ma réservation de 3 jours pourbun soit disant 'bug'. Système qui chutait aux moins 7 fois, sur 3 différents ordi disponibles au 3 comtptoirs de service, maniés par 1 personne et à la location, et au retour, où l'attente fut d'une heure cette fois!! Queues d'attente qui allait jusqu'à la porte, dans un établissement GLACIAL, où il fallait garder son veston et sa tuque. Je trouve cela inconcevable que UHaul traite ses employés de la sorte, avec un système informatique pourri, des procédures qui ne fonctionnent pas, necessitant de travailler avec un téléphone mobile pour prendre des images du permis de conduire et les transférer à l'ordi, et un milieu de travail malsain à cause du froid! Je n'avait que de la pitié pour ces pauvres gens de travailer sous des conditions si horribles, et d'essayer néanmoins de faire de leur mieux. Après tous les ennuis de 2 hrs à l'enrégistrement et tout était finalement OK, l'imprimante ne fonctionne pas!!! Même après avoir changé/remplacé la cassette d'encre à 5 reprises!!! Et, on me dit, je ne peux PAS quitter sans un contrat IMPRIMÉ, bien que je l'avais reçu électroniquement!! Le bon sens à finalement vaincu et on me laisse partir avec la fourgonnette. Mais JAMAIS, jamais je ne louerai de UHaul. Jean-Paul Delisle

Mamadouba C. en

Grado:

El cliente no dejó un comentario.

Ian S. en

Grado:

Make sure truck does not leak.

Natacha T. en

Grado:

El cliente no dejó un comentario.

natacha N. en

Grado:

Merci

mario B. en

Grado:

El cliente no dejó un comentario.

josianne B. en

Grado:

Manque de personnel... Ils ont vraiment l'air dans le jus.

Amine A. en

Grado:

El cliente no dejó un comentario.

Eve J. en

Grado:

Fire the manager Tanya she was so disrespectful to me and wanted to cancel my one year contract. I would never recommend this place to anyone

Phil L. en

Grado:

Not sure why I was charged more when the truck was returned. The receipt was in French so not sure what the added cost was?

line C. en

Grado:

El cliente no dejó un comentario.

Andre B. en

Grado:

The computer system was down and had to wait four hours to process the rental

Claude D. en

Grado:

A 1

Leon O. en

Grado:

Merci beaucoup !

Gayle S. en

Grado:

Pleasant experience, everything went smoothly, no problems . I would definitely recommend this company.

Louise M. en

Grado:

Very good and clean

Filip N. en

Grado:

The only suggestion I have is to also put English labeling everywhere. I couldn't really navigate the storage unit signs and instructions on the check in/out machines because I don't speak French.

LISE S. en

Grado:

dont rit English. sory.

Bryanna G. en

Grado:

Melanie nous a donner un tres bon service a la clientele toute au long.

marc m. en

Grado:

Excellent services, large parking ground.

Lotsutsu B. en

Grado:

Thank you for the excellent provide by Tania Masse. She was amazing, very professional, the service was excellent. I will recommand Uhaul to all my friends and familly. Thank you to Tania Masse

Josee A. en

Grado:

Excellent service, thank you!

Nicholas M. en

Grado:

CHECK ENGINE LIGHT WAS ON SUSPENSSION MAKE NOISE LIKE CRAZY TALK WITH THE MANAGE AND SHE TOLD ME THAT WAS NORMAL WAS ALL DAMAGE EVERYWHERE AND THEY CHARGE ME 20$ MORE TO CLOSE MY CONTRACTS AND NOBODY

Beverly t. en

Grado:

The service was great stuff was very friendly But when I took my stuff out of storage they didn't close my file. I received invoices saying I owed money for a storage unit I was not using anymore.

john h. en

Grado:

The staff make this place special. Every person I dealt with was friendly and helpful at all times. Good job!!

Richard C. en

Grado:

Very good service

Gabriel M. en

Grado:

good service, but the storage far away from the truck even if there were a lot of space

marc m. en

Grado:

.

Daniel C. en

Grado:

amazing facilities and staff thank you

John C. en

Grado:

This is a very large U-Haul building with lots of storage and trucks of various sizes. The staff are friendly & bilingual. Getting served can sometimes be slow, but only when it is really busy.

josee t. en

Grado:

Nous sommes très satisfait du service à la clientèle et de l'accueil. Ils prennent le temps de nous informer adéquatement. Merci Josée

CARLOS F. en

Grado:

This location is the best location that I have been in Canada so far. The staff super knowledgeable and fast. Melanie, Arianne, the manager and the male staff provide me with the right information.

Josee A. en

Grado:

Friendly staff. Clean and secure facility.

nathalie m. en

Grado:

Excellent service.

christiane c. en

Grado:

Very nice reception and assistance as required

john h. en

Grado:

Truly nice people here. They take the time with each client to ensure everything runs smoothly. Facility is super clean with impressive security.

Galina B. en

Grado:

it was a very good service, nice staff, very conviniant and roomy storage. special thanks to Melanie, who dealt with my storage issues, Audriane, Daniel, David and other guys.

Carole L. en

Grado:

Ce que l'on m'a suggéré, était ce que j'avis besoin

suzanne l. en

Grado:

Friendly and devoded employees

Beverly t. en

Grado:

Great stuff very informative and helpful. I would definitely rent for them again

Marc L. en

Grado:

Un service extraordinaire. Des explications simples pour tout comprendre. Le souci du client. Bravo!

andre yves g. en

Grado:

One thing i did not appreciate is to pay a complete month for a week of storage not a good way to go to keep your customer coming back for a next time

Alex G. en

Grado:

24/7 storage is coming its a perfect place for storage

Madeleine C. en

Grado:

J'ai reçu un service impéccable de Mélanie. Très serviable, donne toute l'information requise. Je crois c la 2e fois que je fais affaire avec Mélanie et à chaque fois elle donne un bon service.

Galina B. en

Grado:

Your service satisfy my wants. Thank you.

Helene B. en

Grado:

Mélanie nous a offert un excellent service. Bravo!

Sophie M. en

Grado:

Andréanne and Mélanie were super helpful and friendly, excellent customer service

Julie L. en

Grado:

Was the best iv ever had and was life saving for me and staff made it possible

patrick l. en

Grado:

The people there were exceptional,were helpful and curtious, and saved our day!😊

Richard F. en

Grado:

the only negative is that the storage is far from the garage entrance...

rene r. en

Grado:

The floors are in such bad condition that I busted one of the wheels on a large unit I was pushing. It's also too bad that I can't access my storage after 7:00pm. Otherwise everything else was fine.

Ashley D. en

Grado:

Everyone was extremely helpful and nice to me. Never had any issues coming to this uhaul.

Rafik E. en

Grado:

Agent professionnel et serviable.Bien.

Claudine L. en

Grado:

For what i saw missing employes at thé front desk and one of your employée was not that Nice ...other then that it was ok

Oleh T. en

Grado:

As always,at this location staff is very friendly.helpful and professional: Melanie, Daniel,both Davids and of course manager Tania are the best!Storage facility is so convenient! Highly Recommended

Ismael T. en

Grado:

none

Denis M. en

Grado:

excellent sercice on the spot.

Sylvie M. en

Grado:

It was excellent services and the staff was the best! Simple and secure. Very pleased with the services.

rachelle d. en

Grado:

Personnel très courtois un gros merci a Tania et son équipe pour le bon service

David t. en

Grado:

Worth it to go there

Sophie G. en

Grado:

Excellent service!

John F. en

Grado:

Very pleasant staff experience.

Nicholas M. en

Grado:

merci a la manager qui a ete super service impeccable de la dame

Sophie R. en

Grado:

the service was excellent. The storage was very very clean.

Honey W. en

Grado:

.

suzanne l. en

Grado:

Nice friendly employees

DONALD L. en

Grado:

Staff was great and storage rooms clean.

Louise F. en

Grado:

Nothing to say everything was perfect

darius l. en

Grado:

they forced us to buy a lock from them in order to get access to our "free" storage space despite the fact that we already had a similar lock. they said this was uhaul "policy"

Denise G. en

Grado:

Agente de location, travail exceptionnelle. Professionnelle, détaillée, polie.

Melissa M. en

Grado:

Mélanie and staff were so helpful! First time using Uhaul rental and storage and I’m glad I did. It’s a beautiful facility. Month free storage with rental is awesome and worry free.

Ramona P. en

Grado:

It was an amazing experience. Moving is always very stressful, but U Haul made it easy und stress free. I did checked out other moving companies, but I’m truly happy with my decision I made. Ramona

Aymar B. en

Grado:

Tres propre. Acceuillant. Et surtout un service professionnel.

Christine L. en

Grado:

Bonjour, Service exceptionnel de Mélanie Dupont, dû à son service hors pair je recommanderai Uhaul et Mélanie aux gens de mon entourage. Merci à Mélanie

Sonia L. en

Grado:

Big thanks to Melanie who was sooo helpful! my situation was a bit complicated, she was very patient and helpful in finding solutions. I will definitely recommend Uhaul Gatineau for good service.

real r. en

Grado:

Everything went smooth and very good experience with u haul Gatineau

Ysabeault D. en

Grado:

Rented a bit ahead of move in. So going on initial office service. But liked the clean, lit halls and units too . So far, so good.

Edmond R. en

Grado:

Services excellent, client dedicated!

David t. en

Grado:

Go rent truck for 2days and you will get storage 1 month for free

rachelle d. en

Grado:

Je voulais remercier Tania et son equipe pour le bon service que nous avons eu lors de notre reservation pour notre demenagement bon prix et en plus un entrepot 10x10 gratuit 1 mois merci pour tout

JEAN-CLAUDE B. en

Grado:

Très bon service à Gatineau et à Laval storage loin un peux pour un camion 20 pied mais c’est ok c’est gratuit pour un mois

sylvain c. en

Grado:

Bonjour, j'aurai apprécie un questionnaire français, Le gros désagrément est relationnel avec madame Tina Masse.

MARC W. en

Grado:

Excellent service

Frederic T. en

Grado:

Excellent customer service and great facilities! I would recommend this location to anyone!

Francois M. en

Grado:

Really great staff and service. I definitely recommend the Gatineau storage facility. Thanks Again!

Yves R. en

Grado:

Quick and very efficient service

Pascal G. en

Grado:

plus que combler par le service à la clientèle j'ai eu des petit pépins ex: J'ai eu besoin du 14 pied plus longtemps J'ai besoin plus grand entrepôt Elle la règle tout ervice super star 25-26/02/18

David B. en

Grado:

Only the ruff floor. The rest is perfect

MARC W. en

Grado:

Best service ever

Francois M. en

Grado:

Wow! Really good service here at Uhaul. The staff is great and everything is properly done. Units are clean and all precautions are taken on Utah's part. From alarm systems to clean facilities. Thank

Brandon K. en

Grado:

Extremely rude staff who did not honor UHauls written guarantee for one month of free storage. Staff went out of their way to find a “no” despite their own owner saying it was okay.

Brian K. en

Grado:

Great service. I wish services in other companies were this good. Thanks.

Bernard T. en

Grado:

Super

real r. en

Grado:

Perfect

Huguette D. en

Grado:

i would recommend to anyone,it's perfect.

Michel P. en

Grado:

Sometimes the wait at the desk is long

Rose Ann B. en

Grado:

The facility is nice. The customer service is slow and terrible. Opening and closing hours on the website are incorrect and should be changed for ere and clearly posted at the site.

Michelle C. en

Grado:

Tania, the general manager, was particularly disrespectful and confrontational, appearing to purposefully avoid making good on commitments she made numerous time to return my calls at specific times.

Alvaro B. en

Grado:

The manager Lady Tania is amazing, always friendly and happy for help the consumer. The team is outgoing and I recommend this storage.

Jennifer G. en

Grado:

The staff at U-Haul Gatineau were friendly and very helpful, which was a welcomed changed after all the issues I ran into this move due to head office U-Haul in the states! Thank you

Anna N. en

Grado:

We got an excellent experience with U-Haul: our U-box was delivered fast and safe.

tim w. en

Grado:

The Manager Dan was phenomenal to deal with. He was an immense help and partly saved a major issue we had with our move, one that was no fault of his, but still helped us with.

Uri R. en

Grado:

worst experience ever

Uri R. en

Grado:

My order turned to be a huge mess and a headache. My order was not executed properly, my uboxes were not delivered to their destination, and I had to spend extra 300 dollars from my pocket to complete

Nick W. en

Grado:

The storage facility was fine and the staff helpful, but I was never informed that my U-box was going there. It should have gone to Coventry rd in Ottawa , so that was probably poor on all fronts.

Trevor A. en

Grado:

Very helpful and friendly staff, excellent pain-free experience.

Nelson B. en

Grado:

Failed to meet contract. Refused to talk to customer on phone. I had to drive to the facility and they still refused to discuss. Pointed me to the uhaul website. Formal coming raised 11 May

Neil Morris C. en

Grado:

Thanks

Will A. en

Grado:

The manager (Dave) was increadibly helpful and went well out of his way to assist my wife and I. We rented a truck to move my daughters furniture and assisted us in getting it into a UBox. Outstanding