Customer Reviews for U-Haul Center Of Kissimmee St Cloud

684 reviews

2629 E Irlo Bronson Memorial Hwy   Kissimmee, FL 34744
(Next to Sheriff’s Station)

(407) 344-0380

View Facility Map

Office Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2023: 9:00 am - 1:00 pm
  • 12/25/2023: Closed
  • 1/1/2024: 9:00 am - 8:00 am

Services at this Location:

Contact Us

(407) 344-0380

2629 E Irlo Bronson Memorial Hwy
Kissimmee, FL 34744
(Next to Sheriff’s Station)

Services at this Location:

Office Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2023: 9:00 am - 1:00 pm
  • 12/25/2023: Closed
  • 1/1/2024: 9:00 am - 8:00 am
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

The people at this place are really helpful and knowledgeable. I just wish U-Haul's systems were more in sync.

Farid N. 
Rating:
5.0

Kept up with the good jobs God bless you all

Marie H. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Gracias como siempre al equipo de Chris

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

Richard H. 
Rating:
5.0

Customer did not leave a comment.

Eduardo B. 
Rating:
5.0

Excelente 👌

Jose H. 
Rating:
5.0

Customer did not leave a comment.

josmaikel G. 
Rating:
5.0

Customer did not leave a comment.

Anaiz S. 
Rating:
5.0

Customer did not leave a comment.

lutz H. 
Rating:
1.0

Well let’s see… I reported my access card stolen but they refused to shut it down because someone who was not on my account in any capacity claimed to be power of attorney for my emergency contact. It was my phone number. My name. How is this possible? I didn’t press too much because I had a lock on it, but they let this person access the facility and add a lock of their own. They refused to move the lock but said I could. I had asked for 24/7 access and found out that it wasn’t activated as stated after I was locked out for going to retrieve another tool. The tools I left were gone and the staff confirmed they had seen them but didn't return them. I couldn’t get the lock off with no tools. I waited for them to show up so that I could ask, and I had a fleet of cops ride up and trespass me so that I couldn’t come back. I figured they’d be closed on the holiday but I just received an email stating that I moved out. All of my stuff is being made available to someone I don’t know. The person may not even be at the right unit because the note they were also allowed to put on my account didn’t even have my name on it. I have no clue who “Kenny” is but why can this person put notes on my account, put locks on my door; and take my entire unit?

KYLE B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rolf M. 
Rating:
5.0

Customer did not leave a comment.

Melissa A. 
Rating:
5.0

Customer did not leave a comment.

omar H. 
Rating:
5.0

Customer did not leave a comment.

Juan B.  |  Overall Experience 
Rating:
4.0

The staff is helpful and professional

Maria R. 
Rating:
5.0

Staff quick to assist with return and very friendly

Stacey J. 
Rating:
5.0

Richard (u-Haul Employee at the Saint Cloud location) was amazing. He provided me 5 Star service and made sure that I was completely satisfied with my U haul rental. Thank you for the excellent customer service Richard as you deserve recognition. Thanks

Richard D. 
Rating:
5.0

Excelente atencion aqui en Kissimmee

sergio Y. 
Rating:
4.0

Customer did not leave a comment.

carlos C. 
Rating:
4.0

Customer did not leave a comment.

Tom C. 
Rating:
5.0

Customer did not leave a comment.

Tamika P. 
Rating:
5.0

Excellent customer service

JOSEPH B. 
Rating:
5.0

Customer did not leave a comment.

ramon V. 
Rating:
5.0

Mil gracias al equipo de Chris

JOSE M. 
Rating:
4.0

Location looks complete but might be useful (especially at night) to add a sign from the other side of the lot to indicate where the drop off box is.

Sergio E. 
Rating:
5.0

Very easy process. Would use this location again.

Brian T. 
Rating:
5.0

Customer did not leave a comment.

HARRISONLAMAR M.  |  First Impressions 
Rating:
5.0

El muchacho fue bien amable y me explico todo lo del storage más me gustó el precio es razonable conseguí lo que estaba buscando gracias.

zaida d.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michel S. 
Rating:
5.0

Excelente servicio

mario P. 
Rating:
5.0

Everyone was awesome

Gregory M. 
Rating:
5.0

Customer did not leave a comment.

Lawrence S. 
Rating:
5.0

Customer did not leave a comment.

MARIE M. 
Rating:
5.0

Customer did not leave a comment.

Ricardo P. 
Rating:
5.0

Customer did not leave a comment.

Jaan Z. 
Rating:
5.0

Customer did not leave a comment.

PABLO C. 
Rating:
3.0

Consumers should be able to get refunded if they turn in their unit at the beginning of their monthly lease. Why pay for time that the unit is no longer in use? This is not fair to the consumers

Melba M.  |  Overall Experience 
Rating:
5.0

Drop off needs easier way to turn around with a pull behind trailer.

Alexis P. 
Rating:
4.0

Customer did not leave a comment.

Charles L. 
Rating:
5.0

Customer did not leave a comment.

George G. 
Rating:
5.0

Customer did not leave a comment.

Fernando R. 
Rating:
5.0

nice facility, vehicle was clean but had some damage, which should have been reviewed with us before we left the lot

Adelino and Mari R. 
Rating:
5.0

Customer did not leave a comment.

lourdes Y. 
Rating:
5.0

Everithing good

Miguelangel M. 
Rating:
5.0

Customer did not leave a comment.

Amanda V.  |  Overall Experience 
Rating:
5.0

Super great staff.

Nylia A. 
Rating:
5.0

Chris handled our appointment efficiently and in a professional manner. Great service

paul O. 
Rating:
5.0

The associate who assisted us with the pickup and the associate for helped with the drop off of equipment were excellent representation of your company. They were positive, engaging, happy, and informative. Excellent examples for todays workforce.

Evan C. 
Rating:
5.0

Gracias Chris

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

isamar R. 
Rating:
5.0

The treatment of your employee Karla was super friendly and pleasant, I am very satisfied!!!

PABLO C. 
Rating:
5.0

I scheduled online which was super easy. Staff was friendly and professional. Installation was quick. ⭐️⭐️⭐️⭐️⭐️

Kathy E. 
Rating:
5.0

Customer did not leave a comment.

Matthew L.  |  Overall Experience 
Rating:
5.0

Thank you 😊

yahaira s.  |  Overall Experience 
Rating:
5.0

Costume service excellence keep it going

Benoit A. 
Rating:
5.0

Fast and efficient service, every time we use them. Thank you

Guy H. 
Rating:
5.0

Customer did not leave a comment.

Lorissa M. 
Rating:
5.0

Gracias Chris

JOSE M. 
Rating:
5.0

Personal are friendly and very helpful. Thank you to everyone!

DORIMARIES N. 
Rating:
5.0

Customer did not leave a comment.

Raymond S. 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE M. 
Rating:
5.0

Customer did not leave a comment.

lynn W. 
Rating:
5.0

Customer did not leave a comment.

LOURDES O.  |  First Impressions 
Rating:
1.0

Sales rep totally lied to me and upsold me on equipment. Sales rep told me there were no car dollies available for rent. When I arrived there were 6 in the lot. He refused to allow me to rent any of them. Saying they all had reservations at the time I requested them. I explained to him I just needed to get vehicle off of the side of interstate and could return in an hour. He rejected the offer. I was rented a car hauler that required my wife and I to pushed her 2009 haundi on to trailer. Very difficult task for two on interstate. The next morning when I arrived to drop of car hauler the car dollies were in the same spot. Moreover the rep on duty confirmed there were no reservations on 3 of the Dollie's. Not that current day or prior night. The first rep simply lied to me.

JOHN R. 
Rating:
5.0

Customer did not leave a comment.

JOHNNY I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tinu D. 
Rating:
5.0

Todo perfecto

Carmen P. 
Rating:
5.0

Excellent location and service

Kevin G. 
Rating:
1.0

Was on the side of the road from 1pm till 8:39pm. No one could figure out how to help and I had to unload my daughters whole bedroom on the side of the road at night. We would like a refund

Anthony C. 
Rating:
4.0

Customer did not leave a comment.

JOHNNY I. 
Rating:
5.0

Customer did not leave a comment.

Jose M. 
Rating:
5.0

Mil gracias como siempre al equipo de Chris

JOSE M. 
Rating:
5.0

Just fine.

Luz V B. 
Rating:
5.0

Chris is phenomenal and seems to run things well there. It's a good business model and he has a decent team. The only issue is the elevator and it wasn't an issue at all this Saturday on a busy day.

BRIAN S.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Angel R. 
Rating:
5.0

Customer did not leave a comment.

Jose L. 
Rating:
5.0

Process was easy from start to finish. Instructions for pickup and returning the truck was easy.

patrick C. 
Rating:
5.0

Customer did not leave a comment.

argenis R. 
Rating:
5.0

Customer did not leave a comment.

Juan O. 
Rating:
4.0

Customer did not leave a comment.

michael B. 
Rating:
5.0

Customer did not leave a comment.

Sheralee B. 
Rating:
5.0

Mil gracias al equipo de Chris como siempre muy buena atención

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

Craig L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hilda R. 
Rating:
5.0

Both experiences were great, The manager that attended me when I rented privided great customer service. The gentleman that took care of my return also had a great attitude and very customer service oriented.

Benjamin S. 
Rating:
5.0

Mil gracias a todo el equipo de Chris

JOSE M. 
Rating:
4.0

Customer did not leave a comment.

Tatyana L. 
Rating:
5.0

Chris was awesome! Helped me with everything I needed!

Laura V.  |  First Impressions 
Rating:
5.0

Muy profecional

reynaldo V. 
Rating:
5.0

Customer did not leave a comment.

dave m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bill Y. 
Rating:
4.0

Customer did not leave a comment.

YAHAIRA H. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

I would like to extend great gratitude to Chris.O and his assistant staff for the wonderful service that was offered from the minute i entered and went to the counter for service, thanks you all for making the transition as easy as possible, keep up the great work guys i will definitely keep you in mind for all future moves.

Esteban R.  |  First Impressions 
Rating:
5.0

Chris made the Move-In Experience Amazing.

CHRISTOPHER M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Cesar C. 
Rating:
5.0

Customer did not leave a comment.

edgardo O. 
Rating:
5.0

Customer did not leave a comment.

shain K. 
Rating:
5.0

Great Storage location. Would highly recommend.

Dino L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patrick c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEANNINE P.  |  Overall Experience 
Rating:
5.0

Our customer service Rep. Chris Ortega was very pleasant and made the reservation and pickup hassle free in a timely manner.

SHARON R. 
Rating:
3.0

1. The guys at the front desk seem like they are there because they have to. 2. I had a 10 ft truck reserved and had to switched it because the A/C unit was broken and so was the driver's chair. The second vehicle has horrible alignment issues, wobbles once you hit 40mph.

Alex B. 
Rating:
5.0

Customer did not leave a comment.

Doug J. 
Rating:
4.0

Customer did not leave a comment.

HECTOR V. 
Rating:
5.0

Great service

Ismael M. 
Rating:
5.0

Extremely Happy with the professional quality of work performed. Employees were friendly and professional. Extremely Satisfied Customer 👍

Bruce M. 
Rating:
5.0

Customer did not leave a comment.

Ruben P. 
Rating:
5.0

Very quick and did a great job.

Jared H. 
Rating:
5.0

Nothing, service was excellent all around I couldn't have asked for a better experience!

Jessica K. 
Rating:
5.0

Customer did not leave a comment.

Erick K.  |  First Impressions 
Rating:
5.0

Cleanest uhaul I've been in and the service was great

Ashirra H. 
Rating:
5.0

Gracias Chris como siempre el mejor

JOSE M. 
Rating:
5.0

Customer did not leave a comment.

Dylan B. 
Rating:
3.0

Customer did not leave a comment.

Marie H.  |  First Impressions 
Rating:
5.0

Excellent service and a very nice facility

Grrald S. 
Rating:
5.0

I was please with the rental experience. Pleasant staff !

GENE T. 
Rating:
5.0

Trato excelente y los autos muy buena condicion

reynaldo V. 
Rating:
4.0

Customer did not leave a comment.

Peter O. 
Rating:
5.0

Thank you!

Maria C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Yesenia E D. 
Rating:
5.0

Customer did not leave a comment.

JOSE V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monique F.  |  Overall Experience 
Rating:
5.0

Twice I had an issue, but it was handled immediately. Nice and understanding staff that's willing to help your needs.

Craig L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna H.  |  First Impressions 
Rating:
2.0

They never answer the phone when you call. It goes directly to Uhaul help center. It's an indoor facility but there was water in my unit and got my mattress wet. I rented a truck with an appliance dolly and when I picked it up. They had no dolly so they gave me a smaller one which was not enough for my bigger items to go up some stairs. The reservation was made well ahead of time and they should make sure they have the equipment that is reserved.

PAUL P.  |  Overall Experience 
Rating:
5.0

Thank you for your help 🙏🙏

Yuliana A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rafael B.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rosa S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie M.  |  Overall Experience 
Rating:
1.0

The customer service in Kissimmee was excellent and professional.

Xiomara C.  |  Online Move In 
Rating:
5.0

Great employees and awesome location very clean facilities

Milton F.  |  Overall Experience 
Rating:
5.0

Everyone who works here is very friendly. The place is very clean and well maintained. I felt safe. I would definately use this place again. The gentleman who works here even helped me back my trailer in.

Robin S.  |  Overall Experience 
Rating:
5.0

Staff is friendly and helpful. Facility is well equipped with carts to help with transporting your storage boxes. Also the facility has just about everything you would need. Boxes, trucks, vans, ect Very clean facility

Stephanie G.  |  First Impressions 
Rating:
4.0

Did not move in. Location of unit inconvenient. Had to find another location.

Juan S.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GEORGE L.  |  First Impressions 
Rating:
5.0

Thanks.

Alberto G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Delores N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle S.  |  Overall Experience 
Rating:
5.0

Great leadership!

Boys & G.  |  Overall Experience 
Rating:
5.0

This is the cleanest and friendliest storage place I have seen yet. The gentlemen who helped me out were fantastic and so helpful. I appreciate everything they helped me with and made my day much better. I would definately recommend!

Robin S.  |  First Impressions 
Rating:
5.0

Very good service, all the guys are friendly and do an excellent job, everything is in order and clean! I recommend it. Good job the Manager is doing great.

Stacy M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrone F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melba M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jody O.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anita G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sylvette G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vandalyn O.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessica N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia C.  |  Overall Experience 
Rating:
5.0

Only issue is when needed to talk to manager/employee there is onlt one person working. Maybe moving trucks, solving storage problems or access problems and not in rental office. Understaffed. Otherwise great clean storage, trucks. Helpful, knowledgeable, friendly staff.

VICTORIA W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH J.  |  First Impressions 
Rating:
5.0

Great service from the gentleman at the location that day.

Andres O.  |  First Impressions 
Rating:
5.0

Great! Not enough dollies/flatbed hand trucks

Paul L.  |  First Impressions 
Rating:
5.0

Staff was great , helpful and respectful. Thank you so much Alex, Rich, and Lucas . Treat us with respect and very courteous. Will recommend my friends , family. Than you

monica M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caridad O.  |  First Impressions 
Rating:
5.0

Very helpful and very courteous whenever I needed any assistance

Ruben A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dorothy J.  |  First Impressions 
Rating:
1.0

Chris Ortega, the manager was excellent with customers. He was very very nice one man he had working the desk his name was Richard most horrible person I’ve ever met. He did not give me a card to get in the storage unit. He did not tell me how it worked or anything he was just awful. I hope I never have to talk to that man again he shouldn’t be working there. He was just so ugly I thought maybe he’s having a rough day but then again, maybe that’s just the way he is I was I had to mention to Mr. Ortega maybe you could re-train him he definitely does not need to be dealing with the public and for that reason, I might suggest it but then again when I think of Richard, NO WAY, thank you .

Jenny B.  |  First Impressions 
Rating:
5.0

The staff were very helpful when it was needed. The facilities were very well maintained and I felt secure storing my property there.

Edward G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marissa W.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LEMUEL S.  |  Overall Experience 
Rating:
5.0

Very clean and convenient location. Great value.

VICTORIA W.  |  First Impressions 
Rating:
5.0

Thank you

Julie J.  |  Online Move In 
Rating:
5.0

Great leadership “Chris” and staff

Boys & G.  |  First Impressions 
Rating:
5.0

good service employees were very professional

JAMES P.  |  First Impressions 
Rating:
5.0

Good service and very clean...

Gloria C.  |  Overall Experience 
Rating:
5.0

Everyone at this location was so helpful!

Christine S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobbie R.  |  Overall Experience 
Rating:
5.0

Great place, clean, safe and very convenience location. Loved the garage loading and unloading indoor access.

Genaro G.  |  Overall Experience 
Rating:
4.0

Chris has been great and very helpful with our storage stay.

Betiea B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL G.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ovril T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda C.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Erin B.  |  Online Move In 
Rating:
5.0

Amazing! Felix Casillas was very helpful and kind. He made the process easier. He is definitely an asset to your company. Thank you, Felix!

Vanessa M.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Maritza V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vandalyn O.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meghan M.  |  Overall Experience 
Rating:
5.0

Very nice and professional staff!

windy f.  |  Overall Experience 
Rating:
5.0

Cleanest and most modern storage facility I have ever seen. Would definitely recommend!

DOUGLAS H.  |  Online Move In 
Rating:
5.0

Great experience.

Elizabeth C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roxana C.  |  First Impressions 
Rating:
5.0

This is a new facility, very clean and streamlined. The owner is very knowledgeable, courteous and professional. They have any and every moving supplies you could possibly need. Highly recommend.

NELSON V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lazaro Q.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William C.  |  Online Move In 
Rating:
5.0

The storage facility exceeded my expectations to such a degree that though my original intent was to use the site for only a short time during a transition period between homes, I am considering using it as a longer term storage solution for some of my personal goods. The presence of a freight elevator and complimentary moving equipment is incredible, but was not particularly emphasized in the online description of amenities, which is a point for potential improvement.

Michael C.  |  Online Move In 
Rating:
5.0

Chris and his team are SPECTACULAR! I will only use them forever. Every time I went in(even with them having no air conditioning for 1 month) they were always courteous and helpful.

melissa g.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john m.  |  First Impressions 
Rating:
2.0

I was locked in the elevator for an hour, called for help using the help button and no one came. Thankfully my husband was outside and finally found me to call 911. Awful experience .

Sheila B.  |  First Impressions 
Rating:
5.0

Keep up the great work

Juan C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERVIN N.  |  Overall Experience 
Rating:
4.0

We were driving from south Florida … 3.5 hours away; had to stressfully rush to meet the closing time deadline on Sunday. Other than that the staff who assist us was very helpful!

Roma K.  |  First Impressions 
Rating: