Customer Reviews for U-Haul Center Of Kissimmee St Cloud

887 reviews

2629 E Irlo Bronson Memorial Hwy   Kissimmee, FL 34744
(Next to Sheriff’s Station)

(407) 344-0380

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(407) 344-0380

2629 E Irlo Bronson Memorial Hwy
Kissimmee, FL 34744
(Next to Sheriff’s Station)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Peter Schmidt 
Rating:
3.0

Customer did not leave a comment.

Carli Henry 
Rating:
5.0

Customer did not leave a comment.

Carlos Molina 
Rating:
5.0

Customer did not leave a comment.

Jessica Rispoli 
Rating:
3.0

The van had roaches.

Joss Vasquez 
Rating:
5.0

Customer did not leave a comment.

Dawn Kneer  |  First Impressions 
Rating:
5.0

Gracias Al equipo de Chris

JOSE MEDINA PEREZ 
Rating:
5.0

Customer did not leave a comment.

Maggie Lueneburg 
Rating:
5.0

Excellent service

Carlos Molina  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGEL GUTIERREZ 
Rating:
5.0

Yes god service

Jose Valderrama 
Rating:
5.0

Customer did not leave a comment.

Vyacheslav Vorobey 
Rating:
5.0

Customer did not leave a comment.

Yaritza Caban Sanchez 
Rating:
5.0

Customer did not leave a comment.

Natalia Elias  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roberto Santiago 
Rating:
5.0

The online scheduling was so user friendly and the UHaul representative was so thorough, friendly and extremely knowledgeable. We will definitely use this location again and again!!! ⭐️⭐️⭐️⭐️⭐️

Richie Kincaid 
Rating:
5.0

Customer did not leave a comment.

Rebekah Hawkinson 
Rating:
5.0

Customer did not leave a comment.

STEVEN KLOIBER 
Rating:
5.0

This location is clean and is always kept organized. The front desk staff was courteous and the assistance outside was excellent. I will most-definitely recommend to others.

Javier Alonso 
Rating:
4.0

Customer did not leave a comment.

CLAUDIA GAMEZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alissetty Hernandez 
Rating:
5.0

Thank you. Staff was great!!!

Robert Randolph 
Rating:
5.0

Customer did not leave a comment.

Jon Moody 
Rating:
5.0

Vehicle transmission was messed up. Gear would not engage drive. Had to drive in gear 3, spending extra gas. Told the person that checked in the vehicle upon return, he said he knew about it. Vehicle should have been decommissioned or serviced a long time ago.

Miguel Burgos De Jesus 
Rating:
5.0

Customer did not leave a comment.

Steven Mitchell  |  Online Move In 
Rating:
5.0

Staff was friendly and very professional..I love the fact you can park your vehicle inside the garage as you unload and load your furniture.

LOURDES ORTIZ  |  Overall Experience 
Rating:
5.0

The Front Desk guy was very, pleasant and helpful, would definitely recommend this store if anyone need service.

maniram doodnauth 
Rating:
5.0

Great job installing hitch and very friendly workers. Did not take long at all.

Bernardo Casas 
Rating:
5.0

I had a little difficulty trying to figure out the process. It was different then my past experience. But it was a good experience. Very pleased

Taneathia Mascoe  |  Online Move In 
Rating:
5.0

Very Good and professional

John Perez 
Rating:
5.0

Customer did not leave a comment.

Rebekah Hawkinson  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Larry Brown  |  Overall Experience 
Rating:
5.0

Once again, the staff were excellent and courteous. Very professional.

Stephen Nash 
Rating:
5.0

Customer did not leave a comment.

David Junca 
Rating:
5.0

They was friendly and the prices are real good

ISRAEL CALDERON ROSA  |  First Impressions 
Rating:
5.0

Mil gracias Chris y a tu equipo de trabajo

JOSE MEDINA PEREZ 
Rating:
5.0

Customer did not leave a comment.

Rich Lytle 
Rating:
5.0

Customer did not leave a comment.

Olena Ratushna 
Rating:
5.0

Customer did not leave a comment.

Frederick Becker 
Rating:
5.0

The personnel on site were top-notch!!! There was a problem with my connection for the trailer lights and they took the time to verify what the problem was and then fix it. Very professional and courteous!!

Stephen Nash 
Rating:
4.0

Customer did not leave a comment.

Rebekah Hawkinson 
Rating:
5.0

Customer did not leave a comment.

Radames Figueroa 
Rating:
1.0

Four days ahead I made my reservation in person for a 5x8 close trailer with a RAMP. I specified that I had back problems and that I needed a trailer with a ramp. They said that that is why they are there to help me. But it did not happen. I asked for a discount and they said that the manager was out of contact. I have rented from U Haul since 1978 without any problems.

JUAN BAEZ 
Rating:
5.0

Customer did not leave a comment.

Alida Varela 
Rating:
5.0

Customer did not leave a comment.

Archange D'Haiti 
Rating:
5.0

Gracias al equipo de Chris

JOSE MEDINA PEREZ 
Rating:
5.0

Customer did not leave a comment.

Santos Perez 
Rating:
5.0

Customer did not leave a comment.

Rebekah Hawkinson  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

John Chism 
Rating:
5.0

Customer did not leave a comment.

Emilio Sanchez 
Rating:
5.0

The staff at the location were very friendly and accommodating. The person that got me the Van was a pleasure and made everything very simple, even assisted me to show me where I can park my car. The online experience was absolutely frustrating, it wasted over 20 minutes of my time and just was a nightmare. I so appreciate the store experience.

Michael Schron 
Rating:
5.0

Customer did not leave a comment.

DONNA BAIZE  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Grahamslaw 
Rating:
5.0

Customer did not leave a comment.

Christine Lanno 
Rating:
5.0

Yes very fast help

Samuel Sepulveda 
Rating:
5.0

Free Coffee?

Peter Schmidt 
Rating:
5.0

Customer did not leave a comment.

Gabriel Posada 
Rating:
5.0

?

don forgas 
Rating:
5.0

Services is super, this is the best location..

William Cadiz jr 
Rating:
5.0

Nothing at all

Rite Ortiz 
Rating:
5.0

Keep doing what you are doing..

JULIAN MOORE 
Rating:
5.0

Customer did not leave a comment.

Jean Maxian 
Rating:
5.0

Cris Ortega was great

CLAUDIA GAMEZ 
Rating:
5.0

Friendly and helpful.

Corey Faulkner 
Rating:
4.0

Customer did not leave a comment.

John Rivera 
Rating:
5.0

Customer did not leave a comment.

Siara Cabrera 
Rating:
5.0

Customer did not leave a comment.

JANE COLSTON  |  First Impressions 
Rating:
1.0

I left my sunglasses in the truck and they could not give them back because they had already passed the truck to someone else . They were black Oakley glasses and they were my favorite !

joshua rivera 
Rating:
5.0

i forgot my airpods in the car >:(

Giovanni Cuevas 
Rating:
5.0

Customer did not leave a comment.

monica Moncayo  |  Overall Experience 
Rating:
5.0

Treated great. They were 'Above All In Service'. Great place to do business.

RICHARD RUNSTEDLER 
Rating:
5.0

I enjoyed the experience, yet I decided on what'd be a better storage deal overall. Relevantly, I do appreciate the excellent convenience I had here!

Emmanuel Pena  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jolene Wilson 
Rating:
5.0

Customer did not leave a comment.

Javier Rivera 
Rating:
5.0

Muy buen servicio

LUIS TORRES 
Rating:
5.0

Clean yes but organizing is a different story. The gm/owner was nice and polite But the parking lots was was a bit disorganized .. but overall 9 out of 10.

Jacqueline Huff 
Rating:
5.0

Every aspect of our experience was simple. Reserving the unit online, the initial check in process, getting in and out of the facility, everything was amazing. The staff was always available and professional. If I need storage or vehicle needs in the future you will be my go to facility.

Francis Collins  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Benjamin Pena Sanz 
Rating:
5.0

Thanks to the staff, Chris the manager is very professional. I will recommend this facilities to everyone in town. The best experience that anyone could ever have this guys go above and beyond. Thank you guy's.

Raul Llach  |  Overall Experience 
Rating:
5.0

The employee and the Manager were very attentive and took care of me and I was very happy with the service. Location is clean and well maintained. Will return for more business.

anthony padilla 
Rating:
5.0

Customer did not leave a comment.

IRVING VARGAS 
Rating:
5.0

Nothing , very satisfied!

JORGE PLANAS 
Rating:
5.0

Nothing , your crew is very friendly and knowledgeable!

JORGE PLANAS 
Rating:
5.0

Customer did not leave a comment.

Mario Ortiz 
Rating:
3.0

Please check the breaks and alignment on truck 1086 it was pulling to the left and breaks weren’t stopping as the truck as needed I had to slam on the breaks for it to stop

Pablo Oliveras-lopez 
Rating:
5.0

Customer did not leave a comment.

Ruben Ortiz 
Rating:
5.0

Customer did not leave a comment.

Ritchy Voltaire 
Rating:
5.0

All is well for me. Thanks

CHARLES CASTRO-FRANCO 
Rating:
4.0

Customer did not leave a comment.

Wanda Gigger 
Rating:
5.0

Customer did not leave a comment.

joshua Monsanto  |  Overall Experience 
Rating:
5.0

Amazing customer service. They took care of me 🙏

ariday rodriguez 
Rating:
5.0

Customer did not leave a comment.

Demi Chesterfield 
Rating:
5.0

Customer did not leave a comment.

joshua Monsanto 
Rating:
5.0

Front Desk staff was very friendly and helpful

MICHAEL GRAY  |  Overall Experience 
Rating:
5.0

All great.

Luis Vanga 
Rating:
5.0

Very nice staff. Thank you!

Lourdes Felix 
Rating:
5.0

They were great!

Maria Andrew 
Rating:
5.0

Customer did not leave a comment.

Kristen Munguia 
Rating:
3.0

Training of the employees would be helpful as the girl that waited on us did not know what to do. Also, we were told we would receive an email stating the trailer was received with no damage but we did not get that.

Deborah Piascik 
Rating:
5.0

Customer did not leave a comment.

DAVID MERZ  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Simon Wang  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Felix Vega 
Rating:
5.0

More cup holders!

Mark Jospeh 
Rating:
5.0

Customer did not leave a comment.

Xiomara Colon Rivera  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Evelyn Cintron 
Rating:
5.0

Customer did not leave a comment.

Michelle Rivera 
Rating:
5.0

Customer did not leave a comment.

Evelyn Galan 
Rating:
5.0

Customer did not leave a comment.

Christopher Gates  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

blanca oliveras 
Rating:
5.0

Customer did not leave a comment.

William Goeller 
Rating:
5.0

The staff were extremely helpful and very nice. We’ll use them again!

James Perez 
Rating:
5.0

Very good customer service 👏

Robert Johnson 
Rating:
5.0

Customer did not leave a comment.

ramon cartagena 
Rating:
5.0

Customer did not leave a comment.

JULIO MARTINEZ 
Rating:
5.0

They checked us out quickly and had us on our way!

Karen Stamminger 
Rating:
5.0

Staff was great. exceptionally helpful

lisa alejandre 
Rating:
5.0

Great customer service from store manager. I highly recommend this location at all times. Thank you. Ricky Mojica

Ricky Mojica 
Rating:
5.0

Service was fast and very professional Thanks

CARLOS IRIZARRY 
Rating:
5.0

Customer did not leave a comment.

Carlos Gumera Carvajal 
Rating:
5.0

Customer did not leave a comment.

Harry Brown 
Rating:
5.0

Customer did not leave a comment.

Cleophus Leatherwood 
Rating:
5.0

Customer did not leave a comment.

lester muhammad 
Rating:
4.0

Customer did not leave a comment.

Vianela Forchue 
Rating:
5.0

Customer did not leave a comment.

Francis Collins  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Liza Mccluney  |  Online Move In 
Rating:
3.0

We recently rented the storage unit so we can say much about it. We can only say that they are new facilities and all the units have climate control. We respond no to the recommended question since every case is different, so what works for me probably won't work for someone else.

JOSE SEPULVEDA  |  First Impressions 
Rating:
5.0

N/A

iris cruz  |  Overall Experience 
Rating:
5.0

So far so good. My first ever personal storage unit. Really appreciated kind and helpful team members. It was a rather traumatic day for me but they were so accommodating. Had some trouble with the U-Haul app; my reservations won’t show up there, neither truck nor storage. Thank you!

Audrey Butler  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MALCOLM ATKINSON  |  First Impressions 
Rating:
5.0

Keep up the good service. Your staff member, Kevin Martinez was a courteous, helpful and an awesome person to work with. I appreciate all your support !!

Mirta Martinez  |  Overall Experience 
Rating:
5.0

Thank You.

Alberto Gonzalez   |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Agustin Torrens  |  Overall Experience 
Rating:
3.0

It was a great experience when I was physically there, but a huge hassle when I was out of state. The office never answers the phone. It always gets redirected to corporate sales. That was extremely frustrating, especially when I was told I could call if I needed any assistance. Other than that, it was a decent.

Elisabeth Hale  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHADREK PARKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JACQUELINE BRYANT  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Elizabeth Cruz  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

Marie Herd  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carlos Muniz  |  Online Move In 
Rating:
1.0

Well let’s see… I reported my access card stolen but they refused to shut it down because someone who was not on my account in any capacity claimed to be power of attorney for my emergency contact. It was my phone number. My name. How is this possible? I didn’t press too much because I had a lock on it, but they let this person access the facility and add a lock of their own. They refused to move the lock but said I could. I had asked for 24/7 access and found out that it wasn’t activated as stated after I was locked out for going to retrieve another tool. The tools I left were gone and the staff confirmed they had seen them but didn't return them. I couldn’t get the lock off with no tools. I waited for them to show up so that I could ask, and I had a fleet of cops ride up and trespass me so that I couldn’t come back. I figured they’d be closed on the holiday but I just received an email stating that I moved out. All of my stuff is being made available to someone I don’t know. The person may not even be at the right unit because the note they were also allowed to put on my account didn’t even have my name on it. I have no clue who “Kenny” is but why can this person put notes on my account, put locks on my door; and take my entire unit?

KYLE BAKER  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Juan Betencourt  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HARRISONLAMAR MITCHELL  |  First Impressions 
Rating:
5.0

El muchacho fue bien amable y me explico todo lo del storage más me gustó el precio es razonable conseguí lo que estaba buscando gracias.

zaida davila-navarro  |  First Impressions 
Rating:
3.0

Consumers should be able to get refunded if they turn in their unit at the beginning of their monthly lease. Why pay for time that the unit is no longer in use? This is not fair to the consumers

Melba Martinez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amanda Vargas  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Matthew Lee  |  Overall Experience 
Rating:
5.0

Thank you 😊

yahaira sierra  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LOURDES ORTIZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JOHNNY IRIZARRY  |  Overall Experience 
Rating:
5.0

Chris is phenomenal and seems to run things well there. It's a good business model and he has a decent team. The only issue is the elevator and it wasn't an issue at all this Saturday on a busy day.

BRIAN STANKICH  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig Lugo  |  Overall Experience 
Rating:
5.0

Chris was awesome! Helped me with everything I needed!

Laura Villegas  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

dave merz  |  First Impressions 
Rating:
5.0

I would like to extend great gratitude to Chris.O and his assistant staff for the wonderful service that was offered from the minute i entered and went to the counter for service, thanks you all for making the transition as easy as possible, keep up the great work guys i will definitely keep you in mind for all future moves.

Esteban Rodriguez  |  First Impressions 
Rating:
5.0

Chris made the Move-In Experience Amazing.

CHRISTOPHER MIERA  |  Online Move In 
Rating:
5.0

Great Storage location. Would highly recommend.

Dino Lefevre  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

THOMAS LONGMOORE  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

patrick copppinger  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEANNINE POLANCO  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erick Knowles  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Marie Herd  |  First Impressions 
Rating:
5.0

Thank you!

Maria Colon  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose Valdes  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Monique Ferguson  |  Overall Experience 
Rating:
5.0

Twice I had an issue, but it was handled immediately. Nice and understanding staff that's willing to help your needs.

Craig Lugo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Donna Herbst  |  First Impressions 
Rating:
2.0

They never answer the phone when you call. It goes directly to Uhaul help center. It's an indoor facility but there was water in my unit and got my mattress wet. I rented a truck with an appliance dolly and when I picked it up. They had no dolly so they gave me a smaller one which was not enough for my bigger items to go up some stairs. The reservation was made well ahead of time and they should make sure they have the equipment that is reserved.

PAUL POUNDS  |  Overall Experience 
Rating:
5.0

Thank you for your help 🙏🙏

Yuliana Aybar Castillo  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Rafael Bague Diaz  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Rosa Sneed  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie Lopez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Morris  |  Overall Experience 
Rating:
1.0

The customer service in Kissimmee was excellent and professional.

Xiomara Colon Rivera  |  Online Move In 
Rating:
5.0

Great employees and awesome location very clean facilities

Milton Fernandez  |  Overall Experience 
Rating:
5.0

Everyone who works here is very friendly. The place is very clean and well maintained. I felt safe. I would definately use this place again. The gentleman who works here even helped me back my trailer in.

Robin Silvestri  |  Overall Experience 
Rating:
5.0

Staff is friendly and helpful. Facility is well equipped with carts to help with transporting your storage boxes. Also the facility has just about everything you would need. Boxes, trucks, vans, ect Very clean facility

Stephanie Gonzalez  |  First Impressions 
Rating:
4.0

Did not move in. Location of unit inconvenient. Had to find another location.

Juan Salazar  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

GEORGE LOUIZES  |  First Impressions 
Rating:
5.0

Thanks.

Alberto Gonzalez   |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JAMES LOPEZ PEREZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Delores Newton  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stephanie Morris  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danielle Simon  |  Overall Experience 
Rating:
5.0

Great leadership!

Boys & Girls Club  |  Overall Experience 
Rating:
5.0

This is the cleanest and friendliest storage place I have seen yet. The gentlemen who helped me out were fantastic and so helpful. I appreciate everything they helped me with and made my day much better. I would definately recommend!

Robin Silvestri  |  First Impressions 
Rating:
5.0

Very good service, all the guys are friendly and do an excellent job, everything is in order and clean! I recommend it. Good job the Manager is doing great.

Stacy Morla  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Melanie Richardson  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

gary mogensen  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tyrone Francis  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Melba Martinez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jody Ogaz  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ANGELA SANTIAGO  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Anita Gonzalez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrew Sauvage  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sylvette Garcia  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sheila Noa  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Vandalyn Oden  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jessica Nogueira Monteiro  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alicia Cabrera  |  Overall Experience 
Rating:
5.0

Only issue is when needed to talk to manager/employee there is onlt one person working. Maybe moving trucks, solving storage problems or access problems and not in rental office. Understaffed. Otherwise great clean storage, trucks. Helpful, knowledgeable, friendly staff.

VICTORIA WELLS  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KENNETH JOHNSON  |  First Impressions 
Rating:
5.0

Great service from the gentleman at the location that day.

Andres Ospina  |  First Impressions 
Rating:
5.0

Great! Not enough dollies/flatbed hand trucks

Paul Lawson  |  First Impressions 
Rating:
5.0

Staff was great , helpful and respectful. Thank you so much Alex, Rich, and Lucas . Treat us with respect and very courteous. Will recommend my friends , family. Than you

monica Moncayo  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane Rodriguez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caridad Olmo  |  First Impressions 
Rating:
5.0

Very helpful and very courteous whenever I needed any assistance

Ruben Aguilar  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dorothy Jackson  |  First Impressions 
Rating:
1.0

Chris Ortega, the manager was excellent with customers. He was very very nice one man he had working the desk his name was Richard most horrible person I’ve ever met. He did not give me a card to get in the storage unit. He did not tell me how it worked or anything he was just awful. I hope I never have to talk to that man again he shouldn’t be working there. He was just so ugly I thought maybe he’s having a rough day but then again, maybe that’s just the way he is I was I had to mention to Mr. Ortega maybe you could re-train him he definitely does not need to be dealing with the public and for that reason, I might suggest it but then again when I think of Richard, NO WAY, thank you .

Jenny Blackwell  |  First Impressions 
Rating:
5.0

The staff were very helpful when it was needed. The facilities were very well maintained and I felt secure storing my property there.

Edward Gaudreau  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marissa Willis  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

LEMUEL SALIGAN  |  Overall Experience 
Rating:
5.0

Very clean and convenient location. Great value.

VICTORIA WELLS  |  First Impressions 
Rating:
5.0

Thank you

Julie JOHNSON  |  Online Move In 
Rating:
5.0

Great leadership “Chris” and staff

Boys & Girls Club  |  First Impressions 
Rating:
5.0

good service employees were very professional

JAMES PIERCE  |  First Impressions 
Rating:
5.0

Good service and very clean...

Gloria Clemente  |  Overall Experience 
Rating:
5.0

Everyone at this location was so helpful!

Christine Shambeau  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ERIC TIEFENTHALER  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

John Coombe  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Angela Florez  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bobbie Rialey  |  Overall Experience 
Rating:
5.0

Great place, clean, safe and very convenience location. Loved the garage loading and unloading indoor access.

Genaro Gonzalez  |  Overall Experience 
Rating:
4.0

Chris has been great and very helpful with our storage stay.

Betiea Bowens  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MICHAEL GRAY  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Ovril Thompson  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brenda Couret  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Erin Bratcher  |  Online Move In 
Rating:
5.0

Amazing! Felix Casillas was very helpful and kind. He made the process easier. He is definitely an asset to your company. Thank you, Felix!

Vanessa Matos  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Maritza Valle  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Vandalyn Oden  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Meghan Mangrum  |  Overall Experience 
Rating:
5.0

Very nice and professional staff!

windy french  |  Overall Experience 
Rating:
5.0

Cleanest and most modern storage facility I have ever seen. Would definitely recommend!

DOUGLAS HAYES  |  Online Move In 
Rating:
5.0

Great experience.

Elizabeth Colon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Roxana Chavez  |  First Impressions 
Rating:
5.0

This is a new facility, very clean and streamlined. The owner is very knowledgeable, courteous and professional. They have any and every moving supplies you could possibly need. Highly recommend.

NELSON VELEZ  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Lazaro Quinones  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Caiozzo  |  Online Move In 
Rating:
5.0

The storage facility exceeded my expectations to such a degree that though my original intent was to use the site for only a short time during a transition period between homes, I am considering using it as a longer term storage solution for some of my personal goods. The presence of a freight elevator and complimentary moving equipment is incredible, but was not particularly emphasized in the online description of amenities, which is a point for potential improvement.

Michael Cunningham  |  Online Move In 
Rating:
5.0

Chris and his team are SPECTACULAR! I will only use them forever. Every time I went in(even with them having no air conditioning for 1 month) they were always courteous and helpful.

melissa gordon  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

john moran  |  First Impressions 
Rating:
2.0

I was locked in the elevator for an hour, called for help using the help button and no one came. Thankfully my husband was outside and finally found me to call 911. Awful experience .

Sheila Baez  |  First Impressions 
Rating:
5.0

Keep up the great work

Juan Carlos  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Carla Browning  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERVIN NIEVES  |  Overall Experience 
Rating:
4.0

We were driving from south Florida … 3.5 hours away; had to stressfully rush to meet the closing time deadline on Sunday. Other than that the staff who assist us was very helpful!

Roma Khan  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TABITHA BAKER  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BIANCA SCHAEFER  |  First Impressions 
Rating:
5.0

I will tell you! I called stressed and hoping it would work out, then to my great surprise it was professional, cordial and way beyond my expectations of quality service. The staff were very kind even with my insane needs to be able to get it all done, I am glad that this is were I ended up returning my truck and rented a place to keep my life items. Love me some Kissimmee Uhaul staff!

CINDERELLA FONKEN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tracey Haughton  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Sheri MoralesRowe  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bryan Burnett  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Richard Romero Toledo  |  First Impressions 
Rating:
5.0

Excellent

Gregory Mata  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ERVIN NIEVES  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

William Maldonado  |  First Impressions 
Rating:
5.0

Above average facility. Very clean, well-lit, excellent security. Highly recommend!

SHARON MASSIE  |  Overall Experience 
Rating:
5.0

Service person was extremely friendly, courteous, and very helpful. Plus patient.

MARTIN Lalsingh  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Thomasina Bowe  |  First Impressions 
Rating:
5.0

Staff was friendly and very helpful. I like the facilities very clean, modern and very convenient to our needs. I will recommend this facility to anyone.

Maricarmen Albelo  |  First Impressions 
Rating:
5.0

The keypad entry disarming an entry access system is tedious and problematic for customers who are loading or unloading a truck. To be constantly stopping to to turn around and punch in a code everytime you go through the door is frustrating to say the least. If the system is set up for swiping a card? The card should be provided at check-in for every customer. By the way key coding the restroom just comes across as lazy and inconsiderate.

SAMUEL SOLIVAN Jr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Yvette Llano  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

trevor keels  |  Online Move In 
Rating:
5.0

I've been there several different times, each time The staff is very friendly and Very helpful!

Woodrow WillsJr  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

HENRY MIMS  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David Martinez  |  First Impressions 
Rating:
5.0

Staff was awesome and made sure they provided me the first floor space that I had requested the first time.

Ruben Aguilar  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Christine Lanno  |  First Impressions 
Rating:
5.0

The employees are great they go above and beyond to help you and accommodate your needs. I recommended it to a friend and she still uses it. My needs were brief and only need it equipment and storage for 3 months, still they did everything in the power to make it a very easy transition for me. Thank you guys for the excellent work and great service.

Estrella Perez  |  Overall Experience 
Rating:
5.0

Left my paperwork in Detroit The Florida office helped me find the location with a positive attitude

Renee Davis  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Constance Harrison  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jeanne Taylor  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

fred marrero  |  First Impressions 
Rating:
5.0

The staff there was awesome, they helped me all the way through my process, they also helped me with answering questions about what I need and what I didn’t, super nice

VINCENT MORIN  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Marsha Marcella  |  First Impressions 
Rating:
5.0

Muy amable los empleados

Luis Martinez  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SAMIR LATIF  |  Overall Experience 
Rating:
5.0

This is my second encounter at this location. I rented a truck about a week ago. The same young man assisted me. He is friendly, and has a good sense of humor. One tip: It would be useful to explain more clearly the check-in process for the storage facility. It is necessary to swipe your card on the security pad to make the door access system work. Another tip: Be sure to point out the overhead door access to the inside loading area; this is a really cool feature.

Brett Livingston  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ednalz burgos  |  Overall Experience 
Rating:
4.0

Na

Katwan Pink  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Daniel Amoni  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Coresha Taylor  |  Online Move In 
Rating:
1.0

First of all, no employees were around to help with anything when I moved in. The middle door to the loading zone was damaged and unlocked and did not close fully. The young puerto rican lady there tells me to wait 5 min and the door would close. I start unloading and when I come back down the door damaged the truck and vice versa. I was not present when the incident happened. I asked for the camera footage to prove the negligence was NOT mine. Chris Ortega asked me for my info so he could deliver the footage. Instead, they try to charge me over $6,000 for the damages I had no control over, lock my storage with one of their locks and calls the sheriffs on me because I needed help promptly to get some belongings to be able to get to work and he didn’t want to be there. TERRIBLE EXPERIENCE TOP TO BOTTOM I WOULD NOT RECOMMEND STORING WITH THESE TYRANTS BECAUSE THEY WILL RATHER KEEP YOUR BELONGINGS FOR AUCTIONS.

Alexandro Sosa Ramos  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Al Sooklall  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Elda Rivera  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Milton Branch  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Ricardo Albornoz  |  First Impressions 
Rating:
5.0

Very nice and clean facility. The staff are tremendous.

RALPH WHITLEY  |  First Impressions 
Rating:
5.0

The guy that checked me in was so extremely helpful, pleasant and friendly! He made it such an Easy and quick process

Benjamin Dover  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Woodrow WillsJr  |  First Impressions 
Rating:
5.0

Perfect no contact experience.

Jennifer Cockcroft  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

peter fischetti  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cesar Arango  |  Overall Experience 
Rating:
4.0

Overall, it was a good experience. However, there were several days with no access following Hurricane Ian, which added stress and delays to our move. We also noticed a higher than normal amount of roaches and spiders in comparison to other storage facilities we have used.

Joseph Adorno  |  Overall Experience 
Rating:
5.0

I wanna personally thank the GM, Chris Ortega, for assisting me with getting access after hours. It was stressful enough just getting to the place let alone the time of night he was! My gratitude and appreciation goes beyond what this posh can fit.

Chere Anderson  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Taha Alrudaini  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dilenia Morales  |  First Impressions 
Rating:
5.0

Perfect storage

Styve Toussaint  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John Fitzpatrick  |  Online Move In 
Rating:
5.0

Very reliable.

Calla Urbanski-Petka  |  Online Move In 
Rating:
5.0

you need a garbage can at the entrance of the storage building

Jose Negrette  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Morgan Helmrich  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

LUIS CAMACHO RODRIGUEZ  |  Overall Experience 
Rating:
5.0

Chris Ortega was very helpful and very nice to talk.

Ezequiel Santaliz  |  First Impressions 
Rating:
5.0

Chris me atendió muy adecuadamente… con puro conocimiento de todos que se refería

Carlos Huertas  |  First Impressions 
Rating:
5.0

The locker they give me is hard to close and open

carlos sanchez  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Wilbert Guadalupe  |  Online Move In 
Rating:
5.0

Thank you so much

Brenda Smalls  |  Overall Experience 
Rating:
5.0

Great experience with both our storage units

John Weinert  |  Overall Experience 
Rating:
2.0

I went to the storage unit and I could not unload because there was no lock for me to lock my unit. I was expecting a lock waiting for me inside the unit as it said on my order but when I took off the green plastic tab I could not unload.

Francisco Quintana  |  Online Move In 
Rating:
5.0

Lo único que yo le dige a from Venezuela n código y puso otro y tuve que virar hacia Kissimmee para que me pusieran el correcto

Sonia MelendezBaez  |  First Impressions 
Rating:
5.0

I was not prepared with scissors or knife to break the green plastic lock and U-Haul didn’t let me know so I could come prepared.

Virginia Blaylock  |  Online Move In 
Rating:
3.0

The facilities are very nice but I found it very difficult getting moves in through the website. There were no links to move in as the support people told me over the phone and no one at the actual facility answered there phone. I had to have a remote support person put me in touch with someone to arrange payment and move in over the phone. This took me 30-45 minutes just to get in contact with the right person which was frustrating.

GAVIN TRIPLETT  |  First Impressions 
Rating:
2.0

Facility was clean and nice. Carts were available and in good condition. However, the office is not open at that location and you have to drive into a facility in Kissimmee to gain access. There is a note on the door with an address and the main U-Haul phone number, which nobody knows what is going on with that local facility. The phone number listed on U-Haul website just rings and nobody picks up. I drove the 30 mins farther into Kissimmee in traffic with my truck to get help. There was a long line, however the staff was very friendly and addressed my needs. This would have been a 5 star review if there had been some sort of communication through the website or email that there was no office at that location. Cost me an extra 2 hours of time and a quarter tank of gas.

Michael Raymond  |  First Impressions 
Rating:
1.0

Everything was messed up

Silvia Rodriguez  |  Online Move In 
Rating:
4.0

Hello I have to travel 7 miles to another facility to finish my rental. Instructions left at the door were not clear. Beautiful facility but poor administration by Uhaul not the staff

John Capicchioni  |  First Impressions 
Rating:
5.0

Would use them again

Michael Lavoie  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Claudia Mejia  |  Online Move In 
Rating:
5.0

Very good

Styve Toussaint  |  First Impressions 
Rating:
3.0

I didn't get my code or help to get out the storage into the other storage

Dellesha Smith  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nheidy Chacon  |  First Impressions 
Rating:
5.0

Good so far

Bank America  |  Online Move In 
Rating:
3.0

Customer did not leave a comment.

YESENIA MONGE  |  Overall Experience 
Rating:
5.0

I had a great experience in the storage. The storage is very well equipped, organized and secured, making the moving in and out easier.and effective. Thank you

Monica Crespo  |  Overall Experience 
Rating:
5.0

Me encanta la ubicación… Aun mantengo otra unidad en esas instalaciones!

Jerry.stgo@gmail.com Santiago  |  Online Move In 
Rating:
2.0

Unit was ready but it was still under construction and only one elevator on the building and it was not working. My unit was on the 3rd floor. I try to get help. Reach out to the number on the reservation. Explained the situation. Put me on hold for more than 30 minutes. Hang up and call again. Same thing. 3rd time I selected check-in. The guy told me he can't help. Gave me another number. No one answered. Press the button on the "customer service" box. No one answered. By the way it also says "security" 😬 I hope no one have a real emergency. Had to go somewhere else last minute. The positive. They called me next business day and had not issue getting a refund. I would personally avoid unmanned facilities in the future.

Eliezer Vargas  |  Online Move In 
Rating:
1.0

we made a reservation for a 1 way trip over 10 hours when we got there we were told the drop off was different than the storage we drove around all flipping day because we couldnt find the place because it was closed then ended up reserving a unit with a totally different company this is the most disorganized and worst reservation and drop off system. then our drop off location was a flea market that was locked then after putting our gas back to where it was at half a tank we were charged an extra 12.50 for gas. this was an awful experience we reserved a truck and a trailer on the front endnon one transaction and were told we had tongo to 2 different locations terrible absolutely awful worst experience ever with

ramon herren  |  Online Move In 
Rating:
5.0

The new Owner (Chris) and his team was very helpful and understanding.

SAMUEL SOLIVAN Jr  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Stacy Fait  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

John Weinert  |  Online Move In 
Rating:
5.0

Got in on the very beginning, pre-opening. Rod was very cordial, helpful, & knowledgeable. He directed me to the appropriate web site & with staff further assisted me with my move in!

DENNIS JEWELL  |  First Impressions 
Rating:
5.0

Taylor at the Narcossee location was extremely helpful. My original reservation was for that location but when we arrived to unload our unit was not available!!! Taylor located a unit at the new location. She was awesome!

Leslie Durrett  |  First Impressions 
Rating:
1.0

The customer service has been horrible. I had to go to the facility on 2021 N main street to get the storage issue fixed. The rep Alain was very professional and helpful.

YESENIA MONGE  |  First Impressions 
Rating:
5.0

Manager was awesome

Robert Hurtado  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shanelle Parrilla  |  First Impressions 
No reviews have been submitted for this location.

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