Customer Reviews for U-Haul at Williamson

1,946 comentarios

2618 Williamson Rd   Roanoke, VA 24012
(I-581 Exit 460e North Of Civic Center)

(540) 563-4981

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(540) 563-4981

2618 Williamson Rd
Roanoke, VA 24012
(I-581 Exit 460e North Of Civic Center)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas
Ubicación con reutilización adaptada

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

This entire rental experience has been a nightmare. I originally selected a 10' truck to be picked up in Roanoke and then dropped off in Williamsburg. I had selected the original pickup location because the U-Haul website said there was a truck available. I received a text message that evening asking if I would haul a UB trailer to Williamsburg and I would have $50 taken off the cost of my reservation. I was then called the next day (Wednesday) and told that a truck was not available there, and I would instead have to pick one up in Narrows, which would've worked out because the furniture I needed to haul was near there anyway. While I was on the phone, the person I spoke with called that location and confirmed with someone there that they would hook up the trailer to the truck for me that evening so it would be ready for me to pick up on Thursday morning. I then received a call Thursday morning telling me that a truck was not available in Narrows, and no 10' trucks were available at all in a 50 mile radius. This was especially concerning since the person I spoke with on Wednesday had talked to someone at that location. This gave me the impression that I'm either dealing with incompetent people who aren't truly confirming that trucks exist (and not updating the website) or that my reserved trucks were being given away. My reservation was then changed again to a 15' truck that I needed to pick up in Roanoke, which completely screwed up the plans I had made on Wednesday. When I got to the pick up location, a cargo trailer was attached, not the UB trailer originally requested. I had told the person at the pick up location that I wanted to drop it off at Peninsula Ace Hardware, my original drop off location, but he claimed that location did not appear in his system, so he would leave it blank and I could just go over there myself when I'm ready to drop it off. This has been my only bad experience with Uhaul, but will honestly probably be my last. The amount of incompetence was unacceptable. Don't tell people you have a truck available if you don't. That should be common sense.

ANDREWLEE K. 
Rating:
4.0

👍

Gregory D. 
Rating:
5.0

Customer did not leave a comment.

judy R. 
Rating:
5.0

Customer did not leave a comment.

MARK S. 
Rating:
5.0

A little pricey

DAVIDPATRICK M. 
Rating:
5.0

The after hours online check in would not work when I returned the truck. Location finder would not work. Tried on 3 separate phone with location services turned on. Very frustrating. Please address for future customers.

ROBERTGRAY C. 
Rating:
1.0

The guy shortef me. On my money

DAVIDLEE B. 
Rating:
4.0

Customer did not leave a comment.

JAMESFRANCIS F. 
Rating:
5.0

Customer did not leave a comment.

JOHNAVIS D. 
Rating:
5.0

Attendant..was quick and very nice

TIMOTHYALLAN P. 
Rating:
5.0

Customer did not leave a comment.

TYLERWILLIAM B. 
Rating:
5.0

Easy pickup and drop off. Rep was super nice.

Elizabeth B. 
Rating:
5.0

Drop off went without a hitch, thank you

NICHOLASDONALD G. 
Rating:
5.0

Vehicle was ready on time and well maintained. Staff was friendly and helpful.

MICHAELRAYMOND M. 
Rating:
5.0

Very smooth transaction thank you very much

LYNWOODF C. 
Rating:
5.0

Customer did not leave a comment.

SONIATATE M. 
Rating:
5.0

Customer did not leave a comment.

bruce S. 
Rating:
5.0

Customer did not leave a comment.

MARY D. 
Rating:
5.0

1st time renting a truck and it was a very easy experience. Thanks

BRENDASUE M. 
Rating:
5.0

Customer did not leave a comment.

NICOLECHANTEL D. 
Rating:
5.0

Customer did not leave a comment.

KENNETHWAYNE G. 
Rating:
4.0

Returning much easier but still lengthy

William M. 
Rating:
5.0

Thank you. Great experience.

THOMASEUGENE F. 
Rating:
5.0

🌟🌟🌟🌟🌟

JUDITH S. 
Rating:
5.0

Staff was very helpful and polite.

Ernest H. 
Rating:
5.0

Customer did not leave a comment.

EARLRANDOLPH E. 
Rating:
5.0

Customer did not leave a comment.

BRUCEWILLIAM R. 
Rating:
5.0

Very friendly and efficient. Extremely pleased. Will use again! Asked me to think of them next time I need services and I will!

NICHOLASFRANCIS C. 
Rating:
4.0

Customer did not leave a comment.

NICHOLASCOLBY G. 
Rating:
5.0

I returned after closing and it was very easy to do so with the app.

ANGELAHOPE M. 
Rating:
4.0

Customer did not leave a comment.

Kenneth G. 
Rating:
1.0

They got the mileage wrong

Cody B. 
Rating:
5.0

Customer did not leave a comment.

Bradley S. 
Rating:
5.0

Customer did not leave a comment.

MATTHEWNATHANIEL G. 
Rating:
5.0

Customer did not leave a comment.

JONSAMUEL R. 
Rating:
4.0

Customer did not leave a comment.

JERRYWAYNE S. 
Rating:
5.0

Customer did not leave a comment.

ALANMICHAEL A. 
Rating:
5.0

James , customer rep , was very nice on the ph & in person. Everything went smoothly for my local move just appx 5 min's from 1 apt to another (same landlord). He was honest, as was i ,in returning it under the 5 hr time frame. This was my 2nd time renting at the same location in the last 5 yrs. Both were highly satisfactory. Thanks James..& Uhaul. Dwayne

DWAYNE F. 
Rating:
5.0

Fantastic employees.

EARLRANDOLPH E. 
Rating:
5.0

Customer did not leave a comment.

MARK K. 
Rating:
5.0

Customer did not leave a comment.

KETHAN R. 
Rating:
5.0

Spencer is the best! Employees like Spencer are what sets a location apart from others.

Mimi Y. 
Rating:
5.0

Nothing

MICHAELWAYNE C. 
Rating:
5.0

Customer did not leave a comment.

DENNISANDREW M. 
Rating:
5.0

Great service! Super helpful. Loved the online services!

STEVENWADE P. 
Rating:
1.0

James the employee at this location was very impatient with me and yelling at me when I was asking him a question. He told me I had to drop the u haul truck 1 hour away from my home destination and began yelling at me when I asked him if I can drop it off somewhere closer he began to get angry and refusing to answer my question he kept repeating no you have to drop it off 1 hour away at this other location and that's my only option and I was almost about to walk away with this incorrect information. He was rushing to get to the other customer behind me while I just had barely 3 minutes with him. My drop off location was excellent customer service. The guy I returned it to was excellent and very nice.

RANDY S. 
Rating:
5.0

Customer did not leave a comment.

Alexandra W. 
Rating:
2.0

service contract wasn't able to be found which had been done several weeks in advance. Truck could have been cleaner and we did not get the appliance dolly that was requested

FREDRICKCHRISTOP C. 
Rating:
4.0

Customer did not leave a comment.

Michael K. 
Rating:
5.0

Customer did not leave a comment.

KENNETH JAMES J. 
Rating:
4.0

Customer did not leave a comment.

ANTHONYWAYNE J. 
Rating:
5.0

Very uneventful and easy return of the trailer.

Jacques V. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHEREUGEN B. 
Rating:
5.0

Customer did not leave a comment.

GINGER W. 
Rating:
5.0

Great service and very customer friendly. How ever will never rent from your hersburger rd. Place. But your Williamson rd store is top notch

RALPHWAYNE S. 
Rating:
5.0

Customer did not leave a comment.

DAVIDD K. 
Rating:
5.0

Jim is patient and courteous to all the customers I see coming and going in the store. Good follow up on appointments and explaining the results.

bruce S. 
Rating:
5.0

Customer did not leave a comment.

STUART I. 
Rating:
5.0

Maybe another person but the gentleman helping us was very, very nice

Ellen C. 
Rating:
3.0

Well the first truck the gentleman brought me had a check engine light on the second truck had a busted Muffler and I drove it all the way to Nashville Tennessee very poor service the extended mirrors on the outside were not adjustable it was a 15 foot truck

DONALDWAYNE L. 
Rating:
5.0

Customer did not leave a comment.

Stanley H. 
Rating:
5.0

Man, I wish every location was like this one. I just moved here recently from Houston and honestly they weren't as helpful and some what rude! You guys here have helped so much since any dealings with you! Thank y'all!

MARINA R. 
Rating:
5.0

Thank you for the excellent service!

SAMUELPATRICK R. 
Rating:
5.0

Thanks for being hear.

EVAMARIE B. 
Rating:
5.0

Customer did not leave a comment.

KAREN A. 
Rating:
5.0

Customer did not leave a comment.

RONNIE K. 
Rating:
2.0

Send employee to customer relations training and have them answer the phones and return customers calls . Have them take responsibility for errors and correct the overcharges and wave the fraudulent fees when the timely attempt to check the truck back in was "noted" but fees nevertheless offset any refunds applied

STEVENAUBREY B. 
Rating:
4.0

Customer did not leave a comment.

BRIANKEITH R. 
Rating:
4.0

Helpful and accomodating

ROBERTPAUL V. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
5.0

Easy Peasy

Joseph R. 
Rating:
5.0

Very friendly staff!m and very helpful!

CATHERINENICOLE O. 
Rating:
5.0

Spencer is the best! Pickups are super easy, and he seems so pleased about our use of the trailer to haul styrofoam to be recycled. He is so helpful and kind, and the check-in and checkout go so quickly. This location is my go-to because it is so well run and Spencer makes it a pleasure.

Mimi Y. 
Rating:
5.0

These guys Are great always have been like family

gordon B. 
Rating:
5.0

Awesome customer service..rep's on site were knowledgeable and very friendly..Thank you for coming through on short notice for my rental needs!!

Timothy T. 
Rating:
5.0

This is my go-to U-Haul location and I use it monthly. There should be a way on the website to set my preferred U-Haul location for ease in reserving equipment from this location.

Mimi Y. 
Rating:
3.0

The ramp on the truck we rented got stuck out. Had to call roadside assistance. Lost 3 hours of moving time waiting on the repair. Once that was done & we were able to start moving I noticed the truck acted like it had a hard time changing gears. I hope next time I move I can just hire a moving company I stead of having to rent a truck

TRACIELIZABETH C. 
Rating:
5.0

Employees very nice and helpful

Scott Z. 
Rating:
5.0

Customer did not leave a comment.

GREGORYMICHAEL D. 
Rating:
5.0

Customer did not leave a comment.

john A. 
Rating:
4.0

Lot very full and parking limited and dangerous due to proximity to street

Marlan M. 
Rating:
5.0

Customer did not leave a comment.

SAMMYJOE V. 
Rating:
5.0

Great customer service. Quick check in process. Thanks !

KEMBERLYDAWN C. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
4.0

Jake was great a pleasure to deal with .

ANTHONYMAURICE B. 
Rating:
5.0

Great experience

DWAYNECHRISTOPHE W. 
Rating:
5.0

Customer did not leave a comment.

TIMOTHY G. 
Rating:
4.0

Quick service and newer truck

ANDREL J. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLEYJO P. 
Rating:
5.0

Customer did not leave a comment.

YEZHE L. 
Rating:
5.0

Everything was good.

JANETSIMON C. 
Rating:
5.0

Customer did not leave a comment.

Kurt S. 
Rating:
3.0

Customer did not leave a comment.

MATTHEWROLAND B. 
Rating:
4.0

Nothing, the drop off was fine.

Tyler H. 
Rating:
5.0

Customer did not leave a comment.

adam J. 
Rating:
4.0

I was an hour late picking up my rental so had to go into the office to get the equipment. It would have been good to have communication that a delay in picking up a rental would cancel the ability to do the remote check-in. As a result, several vehicles had to be moved to get access to a truck for me which also meant I had to rush through the inspection process because I was sitting on the side of a main road.

RAPHAELSHERIAR T. 
Rating:
5.0

The customer service representative , was very professional and had a very nice attitude.

CYNTHIALYNN W. 
Rating:
5.0

Nothing it was a easy process

Monique J. 
Rating:
5.0

Spence Hall at the Williamson rd uhaul is amazing with his customer service. It was extremely busy and he handled everything with fast and friendly service!!!

Sandy P. 
Rating:
3.0

Customer did not leave a comment.

Kevin S. 
Rating:
5.0

This location was great and went over and beyond to make everything work out great with my reservation! Great staff :)

Mary P.  |  Overall Experience 
No reviews have been submitted for this location.

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