Customer Reviews for U-Haul at Williamson

2,753 reviews

2618 Williamson Rd   Roanoke, VA 24012
(I-581 Exit 460e North Of Civic Center)

(540) 563-4981

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(540) 563-4981

2618 Williamson Rd
Roanoke, VA 24012
(I-581 Exit 460e North Of Civic Center)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I called the day after rented and whoever answered was very short with me and acted annoyed with me for calling about the amount after i rented it for 12 hours and brought back early and instead of 120 miles that we had estimated as mileage it was 53 went from 184.00 only dropping to 171.00 . This is only complaint.

JoAnn Schaefbauer 
Rating:
4.0

Customer did not leave a comment.

joan jackson 
Rating:
5.0

Customer did not leave a comment.

Donna Guglielmo 
Rating:
5.0

It's All Been Great Everytime I've Rented From James.

tony smith 
Rating:
5.0

I have received friendly and professional service many times at this location. I do not have recommendations at this time on improvements.

Renee Popielarz 
Rating:
4.0

Customer did not leave a comment.

Angela Foutz 
Rating:
5.0

Customer did not leave a comment.

Joy Smith 
Rating:
3.0

Customer did not leave a comment.

Linda Carter 
Rating:
5.0

Customer did not leave a comment.

Michael Darwin 
Rating:
5.0

Customer did not leave a comment.

Karen Kramer Corun 
Rating:
5.0

Very clean and good customer service thank you The Van Gorden

Jimmy Van Gorden 
Rating:
3.0

Customer did not leave a comment.

John Bell 
Rating:
5.0

Whitney and Elisha have excellent customer service. I was well pleased.

Ronda Durham 
Rating:
4.0

Clean the front windshield!

Don Dillard 
Rating:
5.0

All good with the return.

Reed Ramlow 
Rating:
5.0

Customer did not leave a comment.

Charles Linkous 
Rating:
5.0

James was very knowledgeable and pleasant to make my rental experience nice

rebecca pomerson 
Rating:
5.0

Customer did not leave a comment.

John Thomas 
Rating:
4.0

Customer did not leave a comment.

lorrie hughes 
Rating:
4.0

Customer did not leave a comment.

Mitchell Jones 
Rating:
5.0

Customer did not leave a comment.

Boichin Mang 
Rating:
4.0

James was great and installed my hitch quickly and efficiently! Highly recommend

Sydney Garst 
Rating:
5.0

Customer did not leave a comment.

Melvin Talley Jr 
Rating:
5.0

I would like to thank the representative at this location.

William Hazelwood 
Rating:
5.0

Customer did not leave a comment.

deborah motley 
Rating:
5.0

Customer did not leave a comment.

Danielle Stacey 
Rating:
5.0

Customer did not leave a comment.

Randy Myers 
Rating:
5.0

Customer did not leave a comment.

Bernard Arrington 
Rating:
5.0

Quick, Friendly, and Efficient. Staff recognized that the hitch was setting the trailer too low and flipped it on the spot. Very grateful for their expertise.

Joseph Koh 
Rating:
5.0

Customer did not leave a comment.

David Burchett 
Rating:
4.0

Just keep up the good work you doing.

Vincent Marsilia 
Rating:
5.0

Customer did not leave a comment.

Richard McDaniel 
Rating:
4.0

Customer did not leave a comment.

Kimberly Otey 
Rating:
1.0

Horrible experience!!!!!

Tiffany Chavious 
Rating:
1.0

The amount of time I spent waiting in line both to pick up and return the truck was unacceptable. The truck smelled of cigarette smoke. The truck’s steering was very loose and made going around corners difficult.

Sean Sarver 
Rating:
5.0

Customer did not leave a comment.

Catherine Wardlaw 
Rating:
5.0

Customer did not leave a comment.

Bernard Arrington 
Rating:
5.0

Customer did not leave a comment.

Adam Hecht 
Rating:
5.0

Customer did not leave a comment.

Tony Rand 
Rating:
5.0

The person that rented the vehicle was very nice and when I returned it the person was very nice. Thumbs up for sure.

hector calderon 
Rating:
5.0

Customer did not leave a comment.

warren jones 
Rating:
5.0

Great

Joanne Tesnow 
Rating:
5.0

James Stasko is superlative in customer service and care. The highest of recommendations to his Williamson Road in Roanoke VA location

jessica hutmacher 
Rating:
5.0

James was very helpful & accommodating!

Patricia McGovern 
Rating:
5.0

Customer did not leave a comment.

Angelia Sweetenberg 
Rating:
4.0

The older gentleman working is somewhat rude and short. But did job correctly so can’t complain too much

Jeremy King 
Rating:
5.0

Customer did not leave a comment.

Richard Nesel 
Rating:
5.0

James stasko is awesome to work with and is always very helpful! I use this U-Haul everytime. Great job to James again cant speak good enough about him!

cody lambert 
Rating:
5.0

Have Gas Pumps At All U-Haul Locations, So Every Truck, Everytime Has A Full Tank Of Gas When You Rent It.

tony smith 
Rating:
4.0

The vehicle I rented wasn't cleaned out in the back. I took pictures and showed them to the staff after returning the truck. It was snowey weather so I can see how they could have missed it

george adams 
Rating:
5.0

The entire U-Haul experience was excellent -- it made my move manageable. Having customer service available by phone to resolve issues was critical for truck pickup since the truck I reserved couldn't be located at my first choice for pick up. Although I had to go to a different location, the second location (Double L Auto Care) where I got the truck was efficient and got me on the road quickly.

Carla Dolce 
Rating:
3.0

Employee was very nice and professional. Pulled the vehicle to the front of the store for me. Returning the vehicle was very easy and still had a great attitude even though it was late and he was outside working in the rain.

Kelvin Lipscomb 
Rating:
4.0

Customer did not leave a comment.

Rebecca Nininger 
Rating:
3.0

Very cramped place to have as many vehicles as they did. Would recommend an upgraded facility just for the room that they need to store the vehicles and trailers.

RYNEFRANCIS RICH BOWER 
Rating:
5.0

Nothing. The guy working today was awesome!

Rikki Harper 
Rating:
3.0

Customer did not leave a comment.

FRANCESDELORES JOHNSON 
Rating:
5.0

Excellent service..

Michael King 
Rating:
5.0

Customer did not leave a comment.

Daniel Ireson 
Rating:
3.0

Understaffed- only the manager was there in the morning during busy pick up times. They didn't have the size truck we reserved.

Daniel Brown 
Rating:
5.0

Always a pleasure doing business James (AKA) MR. U-Haul

MICHAEL GRAYBILL 
Rating:
5.0

Customer did not leave a comment.

James Settles 
Rating:
5.0

The proprietor was extremely helpful. She took our return after closing time on a holiday and even parked the trailer for me, as it was a tight space and I was not confident that I could do it. I would highly recommend this location.

Sharon Stacy 
Rating:
5.0

Great customer service, definitely will be back!

jessica dehart 
Rating:
5.0

Right front tire had low air pressure. I pumped it up at home and had no other issues. Person helping me was very nice and efficient.

Carl Guffey 
Rating:
5.0

Customer did not leave a comment.

TERRYALAN ROSS 
Rating:
5.0

I'm satisfied, the gentleman James,I deal with today and even before has always taken care of me ty U-Haul. Great job James🤗

VIVIANDIANE CATRON 
Rating:
5.0

Customer did not leave a comment.

Jodi Bergman 
Rating:
5.0

Customer did not leave a comment.

Matthew West 
Rating:
5.0

Customer did not leave a comment.

Dustin Bowle 
Rating:
5.0

Customer did not leave a comment.

HARRY COOK 
Rating:
5.0

Gracias

luis aviles 
Rating:
1.0

The key for my rental was with an employee who was off duty. The employee who had the key said she would be there in 5 minutes. After waiting 15 to 20 minutes I tried to rush the on-duty employee. She accused me of being rude, which I may have been slightly due to being impatient. The employee was not very professional and did her job poorly. She was more concerned about keeping her daughter quiet and making sure no one knew she had her child at work. I ended up waiting at least 30 minutes before the keys arrived and I could leave. I will never go back to that location and will do my best to find a different rental next time.

Robert Yelverton 
Rating:
3.0

Had a 10:00 am but didn't get the car back until 5:00pm. Need to be better on scheduling

John VanLuik 
Rating:
4.0

Customer did not leave a comment.

Zachary O'Neal 
Rating:
5.0

Customer did not leave a comment.

Matthew Feltner 
Rating:
5.0

Customer did not leave a comment.

Russell Stevens 
Rating:
5.0

The clerk was great to work with, we appreciated his attitude and calm working with delays.

Lisa Kelly 
Rating:
5.0

The Only Thing That I Would Say Is Send All Trucks Out With A Full Tank Of Gas ⛽️

tony smith 
Rating:
5.0

Customer did not leave a comment.

Willis Brandy 
Rating:
2.0

It was crowded and no where to park, and the drop box was hard to locate!

Rita Salas 
Rating:
4.0

Customer did not leave a comment.

Zachary O'Neal 
Rating:
5.0

Customer did not leave a comment.

Misty Spradlin 
Rating:
5.0

It's All Good

tony smith 
Rating:
3.0

I received no instructions or tips and pointers on the proper use and loading of the tow dolly.

David Edmonson 
Rating:
4.0

Staff was very friendly and very helpful. Made it so easy !

Dennis Miles 
Rating:
1.0

Customer did not leave a comment.

Jerry Penny 
Rating:
3.0

Truck was not ready on time and the low tire pressure was on and tire was 8lbs low.

Bradley Garst 
Rating:
5.0

Perfect 👍

john whorley 
Rating:
5.0

Customer did not leave a comment.

Venkatakr Bijjam 
Rating:
5.0

Customer did not leave a comment.

Tanya Cannon 
Rating:
5.0

Customer did not leave a comment.

sonia tufano 
Rating:
5.0

Customer did not leave a comment.

YOUSEFD'YAB HUSS 
Rating:
5.0

I really like the the service I got from the manager and others

ARTIELEE OTEY 
Rating:
1.0

The truck was not cleaned, windshield was so filmed inside I couldn't see, had to stop and wipe when sun hit, low tire on dash alert, oil change on dash alert, trying to ask questions as I reserved was awful. And the actions of the owner manager while I was picking up was rude and very unprofessional towards me and his employee, she was trying to check lights and make sure dolly lights were ok. He screamed at her I said they are fine...

Sheila Gregory 
Rating:
5.0

There's tremendous improvement i don't need in addition to that

Mmunga Amisi 
Rating:
1.0

Not cheat customers!!

April Arnold 
Rating:
5.0

It's Always Good !

tony smith 
Rating:
5.0

Waiting room

Don Burkey 
Rating:
5.0

Customer did not leave a comment.

TIMOOTHY KINGSBURY 
Rating:
5.0

Customer did not leave a comment.

Timothy Jennings 
Rating:
4.0

The staff were friendly and very helpful. I would use this location again.

angela ziama  |  Overall Experience 
Rating:
5.0

This location was great and went over and beyond to make everything work out great with my reservation! Great staff :)

Mary Plemmons  |  Overall Experience 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

  • History

    We have an adaptive reuse program to better the environment!

Back
To Top