Customer Reviews for U-Haul at Whalley Ave

4,994 comentarios

116 Whalley Ave   New Haven, CT 06511
(E Of Rt 10)

(203) 562-3177

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado

Servicios en esta ubicación:

Contáctanos

(203) 562-3177

116 Whalley Ave
New Haven, CT 06511
(E Of Rt 10)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.
Horario especial
  • 12/24/2021: 7:00 a. m. - 4:00 p. m.
  • 12/25/2021: cerrado
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Customer service was great.

TANYA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Theodore K. 
Clasificación:
1.0

Pick-up: After waiting 10 minutes waiting at the desk for a clerk, paperwork was easy. Then clerk just said, "Here's your key. Your truck is parked somewhere outside." The van: Big blob of dried bird poop on the windshield. Muddy footprints on the mat. The window crank came off in my hand. Drop-off: Building had a big sign "Equipment Return Here. Wait with equipment and an attendant will be out to assist you". After 15 minutes of waiting and honking the horn, I went inside to find the same clerk playing games on his phone in an empty office. "Why didn't you help me out there?" "Didn't know you were there. I was helping another customer." "Why does that big sign say 'Wait with equipment'? [shrug] "I don't know." This office is close to my home but from now on I'll be using Budget or Home Depot or Lowe's for my truck rentals.

BRIAN N. 
Clasificación:
4.0

El cliente no dejó un comentario.

BOBBY V. 
Clasificación:
5.0

El cliente no dejó un comentario.

PAULA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS D. 
Clasificación:
5.0

Great

ALI S. 
Clasificación:
4.0

The first vehicle I rented (11/7, 15') had several scratches that had not been documented, so I was worried I might be charged for them when I returned it. The second vehicle I rented (11/9, 10') had some damage to the left front headlight, the side mirror on the passenger side was difficult to adjust, the radio faded in and out, and the cabin smelled like stale beer. Both trucks performed well and served our needs, despite these minor issues. Also, all customer service agents were friendly and helpful.

SILAS M. 
Clasificación:
5.0

All good

EDDIE B. 
Clasificación:
3.0

El cliente no dejó un comentario.

JEAN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDOLREZA S. 
Clasificación:
5.0

I was helped by Angela Roldan and she was great. The person who had rented the truck that I was supposed to use was late in returning it, and so Ms. Roldan made other arrangements so I could rent a different truck and not experience delays with my move. This was very thoughtful and so so so helpful.

LEAH L. 
Clasificación:
3.0

Had issues with starting my rental with the app and had to go inside (the counterperson was very nice and helpful). Also the lock on the box of keys was a little rusted and very difficult to open/close.

Nina Y. 
Clasificación:
2.0

We reserved an appliance dolly a week beforehand, along with our moving van. We were informed the day of pickup that they had no dollies whatsoever available to rent that day. This really made moving our couch impossible; please don't allow online reservation/rental of dollies if they're not guaranteed!

MAIAJOI B. 
Clasificación:
5.0

Clean, quick, nice people working, great experience

LAUREN C. 
Clasificación:
3.0

Store opened late. but eveything went fine after that. Found you afterhours pick up too difficult to use.

PATRICK B. 
Clasificación:
4.0

El cliente no dejó un comentario.

WAYNE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yosef R. 
Clasificación:
5.0

El cliente no dejó un comentario.

TASHA W. 
Clasificación:
5.0

The young woman representative was excellent. She was everything a good salesperson / representative should be, very efficient, personable and professional. I highly commend her work

David H. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN S. 
Clasificación:
5.0

Excellent service, great staff

JOHN M. 
Clasificación:
5.0

We had some trouble finding some basic controls in the van. A 5-minute orientation to controls for aligning side mirrors would have been helpful, also for headlights & wipers.

Alice E. 
Clasificación:
5.0

Great customer service . Thank you

EILEENE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRENDA M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jem H. 
Clasificación:
5.0

You can hire more representatives like Angela at the front desk. she was so helpful. warm greeting. just nice

Lisa M. 
Clasificación:
3.0

Your TruckShare solution does not work for international licenses, which is to be expected I guess. But you should not allow users to check the box where it says "International License" and have them think that it is going to work with an international license. All the best Kristian

Kristian O. 
Clasificación:
5.0

i luv the fact that im not rushed to return the truck you are only charged my the mile .luv it !!!

Lisa M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TAMDIN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERT T. 
Clasificación:
2.0

When we went to drop off the van on Sunday at 8:50 there was no employee present. At 9:17 we figured out how to use the self-drop off on line. We were not the only family waiting.....

MICHELE G. 
Clasificación:
1.0

El cliente no dejó un comentario.

SUDHEESH A. 
Clasificación:
5.0

Nada

KENNETH J. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALEX M. 
Clasificación:
1.0

I paid for a dolly wasn't in truck, employee was lazy unprofessional really ghetto vibes

MONEV C. 
Clasificación:
5.0

I dont have any!

ANTHONY P. 
Clasificación:
4.0

Didn't have all the moving blankets we requested for our reservation, but the employee worked to be able to get us some. She was very helpful and friendly!

JAMIE P. 
Clasificación:
5.0

Very positive overall.

Ryan O. 
Clasificación:
5.0

Both check in and checkout were uneventful. Sometimes the UHaul computers have been slow with reservations in the past, but this time they worked well, even connecting to records in another city. Nice … People at the counter were really nice, too.

DAVID L. 
Clasificación:
5.0

Good price and servise

EDVIN P. 
Clasificación:
4.0

El cliente no dejó un comentario.

STEPHEN D. 
Clasificación:
3.0

Insure that the vehicles are in good repair; ignition key was tempermental, the know for the driver side window kept coming off and it smelled of cigarettes. Also, the return process was very frustrating. I tried to use the app, but it would not accept my dash pictures. We tried 6 or 7 times with 2 phones. We ended up using the web site, but it still took more than one try. It was a long day of moving and all we wanted to do was drop off the truck, but it took almost 30 minutes to complete the process.

TAMARA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

AVA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

ADAM G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dorrin A. 
Clasificación:
5.0

Croix Lyde excellent customer service, helpful, calm and very professional. He made my day with recognizing I am a veteran I received a discount. Well needed! Thanks u haul for Croix

ANDREA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

YANEA D. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIGUELS U. 
Clasificación:
5.0

Guy at counter friendly . Good service

ALBERT R. 
Clasificación:
3.0

El cliente no dejó un comentario.

TERRI P. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHADLYNN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chanler B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROSHAN G. 
Clasificación:
5.0

No improvement comments now . Would like to say Audrey and Juan do a Super Great Friendly Service from Beginning to End ... 😊😊😊

LAURA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Victor A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA L. 
Clasificación:
1.0

The truck BROKE DOWN after we had loaded it. Then UHaul had me on hold for 1 hour and it was impossible to reach the front desk at the location. I'm very disappointed in my experience overall.

AILEEN F. 
Clasificación:
4.0

The pick up and drop off experience was a little weird because I didn't know what to expect.

TRAVIS P. 
Clasificación:
4.0

El cliente no dejó un comentario.

SANDRA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chun Wei C. 
Clasificación:
5.0

El cliente no dejó un comentario.

MELISSA A. 
Clasificación:
5.0

Extraordinario servicio al cliente

DINESH M. 
Clasificación:
5.0

Great service!

ROOSEVELT B. 
Clasificación:
4.0

El cliente no dejó un comentario.

MECHAM B. 
Clasificación:
5.0

Nice on time

Natacha O. 
Clasificación:
5.0

Pickup and drop off of the vehicle both went extremely smooth. The staff were professional, efficient, and kind. The vehicle was clean and everything worked very well. ¡Gracias!

KIMBERLEY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ARIEL B. 
Clasificación:
4.0

Make sure all lights are working you can't tell there are no back break lights unless somebody tells you

michael P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jermaine M. 
Clasificación:
5.0

Was in and out quickly, and return was easy. Friendly staff was helpful.

FRANK L. 
Clasificación:
5.0

They handled things well even under pressure they made it worth the time. When the computer wasn't working they keep trying and give their best.

DEBORAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Oded C. 
Clasificación:
1.0

We reserved furniture pads with our truck and were told that there were no furniture pads available when we showed up to pick up the truck. The store didn't contact us, even though they knew ahead of time that the pads were unavailable. (Nor did the they offer to get the pads from the other location, which is under the same management). The store manager said we had to buy the pads from them (would have cost us >$70) or go to another location 40 minutes round trip to pick up pads. We had movers waiting and couldn't afford to drive to another location to get pads. It was a bait and switch. Horrible experience, will never use this location again. Markell the manager refused to take any responsibility. They said they often have people show up with truck reservations and no trucks available. I've used UHaul before in other states and the experience was always fine. This location has terrible management! In the future, if a store doesn't have an item or truck that has been reserved, notify the customer before they get to the store. People who are moving are coordinating lots of different things and Uhaul is taking advantage of its customers by lying about what is available at a location.

Martin L. 
Clasificación:
5.0

Great service both in store and on the phone when I had an unexpected circumstance that required an extension of time on the van rental.

Katherine K. 
Clasificación:
2.0

The latch on the back was broken (very difficult to lock the truck at night). The visor was broken and would constantly fall forward while I was driving. The back was all scratched up and seemed to be quite dusty. Definitely not sure why this happened, because normally the trucks are well maintained.

ISAACALEXANDRE J. 
Clasificación:
5.0

Parking space for oversized vehicles.

ada S. 
Clasificación:
5.0

I really liked your people they was good at answering questions qnd giving feedback. I really appreciate your help Thank you

DEBORAH S. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICIA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Bilal C. 
Clasificación:
5.0

professional customer services

SAMUEL R. 
Clasificación:
5.0

I was told that afterhours I just needed to park and drop off the key, but then there was a sign that pointed me to the website to do extra steps. My phone was almost dead so that was a stressful thing to realize - maybe you could make clear whether that is optional or not? Or warn the customer beforehand? The guy working there was really great and kind. Thanks for the great service

SERENA R. 
Clasificación:
5.0

Your app SUCKS! It wouldn't let me take a picture of my licence, I pushed the button a dozen times and it did nothing. Luckily I scheduled my pickup for when your office opened and your staff at that location is AWESOME. It would have been a perfect experience apart from that g$dd#&n app. Power windows and doors locks would be nice too, but I like cheap trucks ;)

AARON J. 
Clasificación:
5.0

Very very nice person there

DARNETTA B. 
Clasificación:
5.0

The truck rode terrible. It needs service

AVISBONITA G. 
Clasificación:
3.0

The time is not good at 9:00 am some people need trucks and equipment at 700 am

KENNETH M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAWNJ C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rada P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aashish B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Noah P. 
Clasificación:
4.0

El cliente no dejó un comentario.

Fernando P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry M. 
Clasificación:
5.0

El cliente no dejó un comentario.

KEVIN Y. 
Clasificación:
2.0

The guy in the front desk the Hispanic one is really rude, it's not the first time I go there and he had an attitude like he doesn't want to be there, im Hispanic myself and used to work at customer service soo always try to talk to the person that is taking care of m, but this gentleman is really rude and it's not anged with his job.

LUISA C. 
Clasificación:
5.0

Very efficient and pleasant service. Truck fleet has obvioously been renewed and is really good qualilty.. I highly recommend them

OLIVIER G. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEPHEN H. 
Clasificación:
3.0

Kind a Spencer to lease from this location

CARLOS C. 
No se han enviado comentarios para esta ubicación.

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