Nothing, I received excellent customer service.INEZ F.
U-Haul at Westview
Catonsville, MD 21228
(By Westview Mall-No Customer Parking Available)
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
El cliente no dejó un comentario.Jarmar J.
El cliente no dejó un comentario.Chau L.
Again it wasn't really contactless, but the process was very simple, entirely outdoors, and felt safe. Easy drop off at a good location.RICHARD O.
The gentleman who checked me in and out was super helpful, knowledgeable, and efficient.Samson F.
No changes needed.LONNIE C.
I believe his name was Jordan he was extremely helpful I pointed out that there was some sort of a large box that is falling down from underneath the steering wheel and hit my right foot and he made sure to try and put it back where it came from he was very polite and very courteous.CATHRYN G.
El cliente no dejó un comentario.Kerri B.
There really doesn't have any thing for the next customer but would be nice . Have a place were you can vacuum and clean out truckPHYLLIS S.
El cliente no dejó un comentario.ROBERT P.
There needs to be an alternative check-in after hours that does not require a phone. Overall, the service and experience was incredibly professional.MARJORIE E.
El cliente no dejó un comentario.LOUISANDREW A.
Jordan was very helpful from start to finish.Farrah C.
Not over charge them more than what should've been charged I was charged 32 dollars extra for dropping off the truck 4mins late absolutely ridiculousDoris J.
El cliente no dejó un comentario.MIA C.
Great customer service had a issue with my original truck before i pulled off and you all gave me a new truck right away I appreciate the service this is the only uhaul i will use wayyyy better the horrible service I received at gwynn oak location the manager is rude mean and doesn't care to help customersErica M.
El cliente no dejó un comentario.JANEL B.
The representative Tyrik Williams is a great guy that does a lot of work and wears many hats. He does his job well and with a smile on his face. I saw a customer yell and cuss at him but it didn't phase him at all. He kept doing his job happily and didn't let it effect him. If I was his boss I would give him a raise to keep this wonderful man employed here.JAMES G.
I was overcharged!!! I have before and after photos of my mileage and gas tank, plus I gave the vehicle back on a full tank and they said I didn't and I was charged for that! So, I only use them because they make it easy for you to get a rental, otherwise no I wouldn't them at all! They are a rip-off!!! Please be sure to track your mileage because they will get you. This is the second time I have had this experience with U-Haul. I think I am going to try Budget Rental next time.Melvia M.
El cliente no dejó un comentario.GEORGE A.
Anthony was very helpful in returning the truck, and had a sympathetic ear listening to our issues with the Moving Help Contractors. My only suggestion would be a second person to assist in the office.gary S.
El cliente no dejó un comentario.BRITTANY J.
El cliente no dejó un comentario.DONTRELLE B.
A little more customer service..., The single attendant seemed overwhelmed and irritatted....Charles M.
Good and professional service by their team member Anthony Bell. Thanks buddy.ZAIN F.
My experience was wonderful! The young man that helped me was amazing, well respected, patient and very knowledgeable! You all are blessed to have him apart of your team!Shaylah T.
smooth, comfortable rideRichard H.
Nothing that I can think of at this time. Friendly, courteous representatives.GLORIA R.
El cliente no dejó un comentario.Edith C.
El cliente no dejó un comentario.ROBERT F.
The young man who checked me out on FriDay evening, 11/6, was kind, competent, & very customer service oriented, as was the young man who checked me back in on Saturday afternoon, 11/7/20. Kudos to Uhaul, Westview for Hiring and retaining such excellent staff. I will definitely return as needed!MARY D.
so far so goodHASSAN S.
El cliente no dejó un comentario.timothy G.
Customer parking/parking lot area is terrible. Only one employee, so very slow service. Don't try to reach by phone - when calling to confirm my reservation, I got left on hold for more than 30 minutes.Ellen D.
El cliente no dejó un comentario.Adamaah G.
El cliente no dejó un comentario.ROBERT C.
The employees are very nice and I had no issues.IESHA H.
Please insure the starting gas level on the contract actually matches what is in the truck. ThanksEdward B.
Good servicewilliam R.
El cliente no dejó un comentario.Lillian E.
Should make sure all fluids are topped of. The power steering did not work in the truckTERRELL S.
Waiting time is too long.KEVIN S.
Everything was great, no complaints especially during this pandemic. Thank you for a great experience. Alfreda Adamsalfreda A.
Close the Windows so the interior is not wet when you first get in the vehicle. Most renters would not have paper towels with them to wipe down the interior. Thanks.CATHERINE S.
El cliente no dejó un comentario.MICHAELSCOTT G.
El cliente no dejó un comentario.Hordge H.
I ended up driving past the original, Fallston, MD location where I had my order originally, and saw there was a 5x8 trailer there--the reassignment of locations forced me to drive an extra hour and a half that I didn't need to.Joshua M.
The female rental specialist was extremely professional, courteous and detailed.ERVIN B.
Short staffedCRYSTAL C.
El cliente no dejó un comentario.Raymond H.
The computer system went down while Tyreek ( not sure of his name spelling) tried inputting my reservation info. He apologized, saying he'd call me back when the system was up. I got concerned after hearing nothing for about 4 hrs & started an on-line reservation when he called as promised. He handled everything efficiently for me. I appreciate Tyreek keeping his word.michael B.
El cliente no dejó un comentario.Darlene C.
I attempted to do a self check in to return the vehicle and called the customer service number. The representative went over everything with me and I didn't realize I had insurance on the vehicle and was wondering why my bill was so high. I took the liberty to assume they bill they automatically bill the worse case scenario. I immediately told the representative they were going to file a claim. And this exactly what happened. Damon, the general manager said it was a crack in the top right corner of the window shield. And to add insult to injury he told me I could send pictures to his email to add to the claim that was already submitted. I took before and after pictures and there was no damage to the vehicle when I returned it. And I put the keys in the drop box.KIMBERLY L.
El cliente no dejó un comentario.Steven J.
The responsiveness of the employees was lackluster.Matthew U.
El cliente no dejó un comentario.Hordge H.
Both staff members that I met were absolutely awesome. They were helpful and polite and FAST. I'll definitely use this location next move!ROBERT F.
El cliente no dejó un comentario.Tanya D.
El cliente no dejó un comentario.David S.
El cliente no dejó un comentario.ANDRE W.
There was no problem with the location: 5643 S. Baltimore National Pike. However, we did experience problematic issues with U-Haul in general. The location I believe that most of the problems we faced could have been fixed with better communication between corp. and the individual owners of shops. The application didn't update with the correct address for the location. As a result, I had gone to the wrong address. I get on the phone with the correct location, only to find out that the location didn't have our desired truck. We were given a smaller truck to use, which in hindsight, was something we could have worked around. There were no more 15ft trucks within the state rat we could've used which was a bummer. As a result we needed to squeeze our furniture and belongings into a truck that was too small to get the job done. The end result was throwing away two sets of furniture. Because it simply didn't fit. U-haul has been a good fit for me in the past with my moves...however in the last three attempts of moving, U-haul has not held up their end of the bargain in my opinion. I am displeased with the service in general. If there are any questions. I will gladly explain in detail. Thanks, DevDevin I.
Can't think of anything.Christine W.
Nothing. I loved the protocol of this facility.Maccabeus M.
El cliente no dejó un comentario.Robert N.
El cliente no dejó un comentario.NIKOLE W.
El cliente no dejó un comentario.JEFFREY T.
El cliente no dejó un comentario.Taneka R.
El cliente no dejó un comentario.Isaac M.
I was charged twice. I need my money backBREYA B.
El cliente no dejó un comentario.kathryn H.
The representative in the morning when picking up was very rude. Didn't speak and spent a lot of time talking to another person at the counter. Luckily the app started working and I was able to get my keys and be on my way from the lock box. The young guy in the evening working was very friendly and helpful when returning the vehicle.Latanya A.
The cashier was awesomeKrystal B.
The wait time was longer more staff could've been available to check out the guest for truck rental, instead of outside cleaning especially since it was the weekend. However, the staff was friendly and the equipment was clean and functional.Linda D.
It was my first time renting a U Haul. Not a pleasant experience in any way. To begin with, a staff member, Pamela who wasn't willing to disclose her name was the rudest and the most racist person I encountered ever. I am judging her as racist coz besides me, there were two more aged Asian couples who had a similar treatment as me form her that day. Pamela said over the phone that she had two trucks available and is given out on first come first serve basis. When I reached there, she asked me to step out to limit three people for COVID precaution purposes which is understandable. Within two minutes, two white men stepped in crossing me and she entertained them!!! Upon me arguing about it, she said she did not know who came first!! Then she asked to show RESERVATION. She had told me just five minutes back to give the truck on first come first serve basis. I asked her to make a reservation for me. She denied helping. She said there were no more available until 3 that day and it was noon. There were trucks parked outside in the queue. I stepped out for half an hour where I made a reservation for a truck at 3. I called over the phone and asked my wife who has an American to talk to her this time. She said truck was available immediately if we wanted without reservation!!! When I went back in, Tariq, another staff, a very hospitable man took care of me and Pamela kept on hiding her face from me. On a side note, the truck was dirty and smelled bad. I am not sure if that's how all U Haul places are or just this one. Will give U haul just one more try at a different location before completely rejecting it.Priteshkumar P.
I Returned my equipment the same day (09/24). I get a voice message from sales lady Saturday morning (09/26) saying that my equipment was still out. When I return her call, she had an attitude and was very impolite and told me that someone would call me back. After a few hours and no one has called me back, I called again and spoke with the same lady. Again she had an attitude and was very impolite. She told me she was looking into it and some one would call me back. About 5 minutes later I get an email receipt regarding the equipment rental and I'm still waiting on that phone call!! Very unprofessional..DOUGLAS M.
My experience was good but I had to wait too long for service. The clerk worked quickly and knew what he was doing, but he was working alone, which was the problem. A second employee would have shortened my wait.pamela B.
The two individuals working this weekend were awesome!Reigon L.
was given a rusted tow dolly so was difficult to load and unload car.maurina T.
The person in charge at the store was exceptionally clear, helpful, polite, diligent and professional. Possibly the best car rental experience of my life. Will 100% prefer this location over any other in the future on account of this service.Sidi L.
El cliente no dejó un comentario.Diamikia W.
Very tight parking lot. Suggest pulling Uhaul vehicles out of parking spaces and making it easier to navigate the parking lotJesse S.
El cliente no dejó un comentario.Erica W.
El cliente no dejó un comentario.Olesya G.
El cliente no dejó un comentario.Dominic G.
Nothing U-Haul did a great jobAlan M.
Customer service was EXCELLENT!!! It was a pleasure . Everything went as planned and went smoothly.Lisa O.
I was told that you gas tank was 1/4 full. After 10 miles the near empty light came on. Suggest all trucks have full tank before being rentedClifton W.
Return/repeat customers have to input their information in the system repeatedly....if your data system allowed for info to be retained for a predetermined time this would expedite processes for those who are loyal customers....Willie G.
apply refund for adjusted ending balance as quickly as you do the total when reservingJENNIFER L.
El cliente no dejó un comentario.Srinivas K.
El cliente no dejó un comentario.Kyle S.
The signage in the parking lot mislead me at first, as you must drive in the direction of the return area to get to the customer parking spots. The parking lot wasn't busy, and it only took a few moments to realize what was going on.GREGORY M.
El cliente no dejó un comentario.Samuel B.
El cliente no dejó un comentario.Christopher H.
El cliente no dejó un comentario.Rose J.
El cliente no dejó un comentario.Joshua R.
El cliente no dejó un comentario.barton U.
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