Customer Reviews for U-Haul at Westview

5242 comentarios

5643 S Baltimore National Pike   Catonsville, MD 21228
(By Westview Mall-No Customer Parking Available)

(410) 747-8500

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Services at this Location:

Contáctanos

(410) 747-8500

5643 S Baltimore National Pike
Catonsville, MD 21228
(By Westview Mall-No Customer Parking Available)

Services at this Location:

Location Hours

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
4.0

El cliente no dejó un comentario.

Gina V. 
Clasificación:
4.0

Rebecca Gay was an absolute life saver, I owe her all of my sanity. Her customer service over the phone, upon my clear frustration with my emergency issue, will be the sole reason I will be using your services in the future. She deserves a raise. Please let her know my family's sincere appreciation, I wouldn't have left a review without her assistance.

Brandon T. 
Clasificación:
5.0

Both my pickup and drop offs were great. Damon checked me in on my return to the Baltimore Nat'l Pike location. Brian checked me in on my return at the Takoma Park location. They were both fantastic! Gracias.

BEVERLY F. 
Clasificación:
5.0

Damon Montgomery and Tirek Williams were awesome. Very professional, courteous and helpful. I would definitely tell others.

Beverly F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Emily B. 
Clasificación:
2.0

Just bad customer service

MAURICE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

DUANE J. 
Clasificación:
5.0

Can't improve on well done!

ROBERTA W. 
Clasificación:
1.0

There are thief , won't recommend someone to used them

CHARLES T. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kieran O. 
Clasificación:
5.0

The staff was excellent. They were very pleasant, helpful and professional.

David B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jason B. 
Clasificación:
5.0

Very friendly customer service. The equipment worked beautifully.

Kimberly V. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH J. 
Clasificación:
1.0

My wallet was left in the door of the vehicle, I had 5 $20 bills in it. When I went back to the van the physical location of the van and my wallet was moved. The gentleman nervously informed me that my wallet was left in the vehicle and that he was going to go inside to tell someone but hadn't had and the wallet was still in the vehicle. The wallet was now in a different location inside the van and $60 was missing!!! Just terrible thieves!

JANA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

theresa B. 
Clasificación:
5.0

Ninguno

Columbia J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul C. 
Clasificación:
3.0

Way too jammed up at the entrance to return

MICHAEL G. 
Clasificación:
5.0

N/a

Shaun H. 
Clasificación:
4.0

The person handling the intake/reception of vehicles was very professional and working diligently as many trucks were being returned. I was impressed by his work ethic and ease with multi tasking.

JASONLEON L. 
Clasificación:
1.0

El cliente no dejó un comentario.

TYREN W. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
3.0

El cliente no dejó un comentario.

SUZETTE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Damian C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nakia A. 
Clasificación:
2.0

Fix your internet

ELIOT C. 
Clasificación:
5.0

I did encounter an issue. The check engine light was on once drove a few blocks. I took it back and exchanged for another van.

SHIRLEY T. 
Clasificación:
4.0

I'm disabled us i have a surgical shoe on my foot and had nowhere to sit while I was waiting to be seen or while I waited for my cab after my return. It would have been nice to not have to stand so long. Other than that everything was easy & simple.

JOSE M. 
Clasificación:
5.0

Great experience

OLUWAKEMI O. 
Clasificación:
5.0

easy and convenient

Matthew C. 
Clasificación:
4.0

I have no complaints service was quick and staff was accommodating

EARNEST F. 
Clasificación:
5.0

El cliente no dejó un comentario.

PERRY J. 
Clasificación:
5.0

El cliente no dejó un comentario.

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW B. 
Clasificación:
3.0

El cliente no dejó un comentario.

KISHA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Martell W. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES W. 
Clasificación:
2.0

I waited for 20 minutes this morning for an employee to show up and unlock the doors. Until eventually I just checked the truck in on the website. Very unprofessional

Matthew B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan K. 
Clasificación:
4.0

El cliente no dejó un comentario.

juan H. 
Clasificación:
5.0

El cliente no dejó un comentario.

LISA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

adrian H. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDIT B. 
Clasificación:
1.0

When I went to pick up my rental at 1130pm, there was no key in the lock box. To say it was an inconvenience would be an understatement. I had to wait until the next morning to pick my rental up, which in turn, delayed my entire moving process by a day.

Andrew C. 
Clasificación:
5.0

The staff were quick and efficient

Scott S. 
Clasificación:
3.0

El cliente no dejó un comentario.

ISA A. 
Clasificación:
5.0

El cliente no dejó un comentario.

HOWARD H. 
Clasificación:
5.0

Jason was very knowledgeable and capable. Give that man a bonus!

MICHAEL S. 
Clasificación:
5.0

We had a fantastic move experience! The cargo van was comfortable and easy to manage in NY streets. We did a one way dropoff which was perfect for our move. We hired movers through UHaul to unload at our daughters walk up apartment. Best idea ever! The job was done in half the time and freed us up to start unpacking. Worked out great!

ALAIN J. 
Clasificación:
5.0

I am extremely pleased with the service I received. No improvement needed. Fast efficient and courteous service. BRAVO!!!!!

SHIRLEY T. 
Clasificación:
4.0

Not sure why only one person running a busy location but he was very friendly and work as quickly as possible

Jeffrey B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carla L. 
Clasificación:
5.0

Personel were very professional - courteous and efficient. I was in and out with my vehicle and instructions. Staff was also very friendly. I will definitely use this location for future hauling needs!

BRIAN M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Carl R. 
Clasificación:
4.0

Make sure the inside on vans are clean. It was sticky substance over the steering wheel ,window ,cup holder and radio. As well as leaves dirt on the seats .

JOAN P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Benjamin A. 
Clasificación:
5.0

Every time I need a trailer I always use u- haul. The service is always excellent and the customer service is great as well. I really appreciate, when they don't have what you need they will let you know other locations that do. Keep up the great work. I'm a very happy customer.

CHANDRA S. 
Clasificación:
3.0

The dash board was cracked when I rented the truck.

DARRIAN K. 
Clasificación:
5.0

Rent approx 3 parking spaces in shopping center across from facility for customers leaving vehicle. Space is limited due to the size of the lot and numerous trucks.

SHEILA T. 
Clasificación:
5.0

The only issue we had was when I put gas in the truck I noticed the gauge was broken. I explained to them it was already broken they did not believe us and we had to file a complaint

CHRISTINE V. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jessica B. 
Clasificación:
5.0

Nothing the lady that was there was great I will use that location all the time now.

GALEN H. 
Clasificación:
2.0

El cliente no dejó un comentario.

Bonita A. 
Clasificación:
3.0

El cliente no dejó un comentario.

Alvin C. 
Clasificación:
4.0

El cliente no dejó un comentario.

wallace H. 
Clasificación:
5.0

Don't change a thing!

mary M. 
Clasificación:
5.0

I tried to use there bar code to scan the cargo van in but I was not able to create and account , so I could of return the vehicle correctly a

Hathi B. 
Clasificación:
5.0

Picking up was a breeze, but dropping off is a very complicated process. I have no idea if it was processed in or not. I returned the truck 50 minutes early and everything was unclear from there.

Dorothy H. 
Clasificación:
5.0

Tell the truth nothing I am happy with the service

Carmelo E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dionysius G. 
Clasificación:
2.0

You would not take the wife's credit card with matching last names but you had to have her as a second emergency contact and you spoke to her to confirm her number, but wouldn't take her card over the phone. Counter dude could have e cared less about this issue.

Howard H. 
Clasificación:
5.0

Nothing everything was great

PAMALA G. 
Clasificación:
1.0

El cliente no dejó un comentario.

Dejuan B. 
Clasificación:
2.0

Charged me ~$20 for gas even though I a) brought the truck back at the same point on the fuel gage, b) only drove 18 miles and c) put ~$12 of gas in the truck on my way back anyway. I believe they read the fuel indicator correctly when they made the contract out, but incorrectly when closing the contract.

RICHARD P. 
Clasificación:
4.0

El cliente no dejó un comentario.

ANDRE P. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSHUA B. 
Clasificación:
5.0

El cliente no dejó un comentario.

AKHIL G. 
Clasificación:
5.0

El cliente no dejó un comentario.

DONALD A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRITTANY S. 
Clasificación:
3.0

It took a half-hour to check out the vehicle so we were running a little behind schedule. The gas gauge read about 5/8, instead of the 3/4 we were told to expect. I drove 22 miles and put in 3.269 gallons of gas, within a mile of the return. At the station, the gauge read 3/4. I had the gas receipt to show at check-in. We were told that we did not have to go into the store for the return, which was a good option during the pandemic. The receipt I got claims the gas gauge read 11/16, and I was charged $6 for an estimated 1.5 gallons of gas. I bet that the previous renter was charged for an estimated 3 gallons on a return with only 5/8 tank, and the tank was not filled to the 3/4 mark. Take pictures of the gas gauge, before and after, to protect yourself.

Alan G. 
Clasificación:
5.0

I have been using this Uhaul location for about 7 years now. I have always received excellent service. I will continue to use this location until I never have a need to. The staff is always courteous and professional.

renee B. 
Clasificación:
5.0

Nothing, I received excellent customer service.

INEZ F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jarmar J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Chau L. 
Clasificación:
5.0

Again it wasn't really contactless, but the process was very simple, entirely outdoors, and felt safe. Easy drop off at a good location.

RICHARD O. 
Clasificación:
5.0

The gentleman who checked me in and out was super helpful, knowledgeable, and efficient.

Samson F. 
Clasificación:
4.0

No changes needed.

LONNIE C. 
Clasificación:
5.0

I believe his name was Jordan he was extremely helpful I pointed out that there was some sort of a large box that is falling down from underneath the steering wheel and hit my right foot and he made sure to try and put it back where it came from he was very polite and very courteous.

CATHRYN G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kerri B. 
Clasificación:
5.0

There really doesn't have any thing for the next customer but would be nice . Have a place were you can vacuum and clean out truck

PHYLLIS S. 
Clasificación:
4.0

El cliente no dejó un comentario.

ROBERT P. 
Clasificación:
5.0

There needs to be an alternative check-in after hours that does not require a phone. Overall, the service and experience was incredibly professional.

MARJORIE E. 
Clasificación:
4.0

El cliente no dejó un comentario.

LOUISANDREW A. 
Clasificación:
4.0

Jordan was very helpful from start to finish.

Farrah C. 
Clasificación:
5.0

Not over charge them more than what should've been charged I was charged 32 dollars extra for dropping off the truck 4mins late absolutely ridiculous

Doris J. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIA C. 
Clasificación:
5.0

Great customer service had a issue with my original truck before i pulled off and you all gave me a new truck right away I appreciate the service this is the only uhaul i will use wayyyy better the horrible service I received at gwynn oak location the manager is rude mean and doesn't care to help customers

Erica M. 
No se han enviado comentarios para esta ubicación.

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