Customer Reviews for U-Haul at Weston Rd

6,900 reviews

2753 Weston Rd   Toronto, ON M9M2R5
(Corner of Albion & Wilson)

(416) 746-0020

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 3/29/2024: 7:00 am - 7:00 pm

Services at this Location:

Contact Us

(416) 746-0020

2753 Weston Rd
Toronto, ON M9M2R5
(Corner of Albion & Wilson)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
Special Operating Hours
  • 3/29/2024: 7:00 am - 7:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
1.0

If I fill the tank to the point it is showing 1/4 full in the trucks dashboard, I shouldn’t then be charged for fuel bc it’s showing on some machine you have that it is less than 1/4 on the truck. Either fix your systems so it aligns to what the trucks dashboard shows or tell people to fill beyond the 1/4 line.

Ashleigh Hart 
Rating:
5.0

Customer did not leave a comment.

liliana festa 
Rating:
3.0

Customer did not leave a comment.

Brendan Silva 
Rating:
5.0

We had fast and friendly service at this location

Carlo Pescara 
Rating:
5.0

Customer did not leave a comment.

GORDON MORTON 
Rating:
5.0

Customer did not leave a comment.

Mnpreet Singh 
Rating:
3.0

Horrible experience there , personally staff is great… but the service there is Trash

adina la-trice hyacinthe 
Rating:
5.0

Customer did not leave a comment.

rod hyland 
Rating:
4.0

The woman who checked me in was personable, friendly and professional.

Keith Murphy 
Rating:
4.0

Not being to Tech savy, i could have used more help in doing all the entries via the cell phone to submit the required documents to rent the vehicle.

joseph grossi 
Rating:
4.0

no comments at this moment

joseph appiah 
Rating:
5.0

Customer did not leave a comment.

dashmir bylykbashi 
Rating:
5.0

Nothing. Everything is good

Shantoy Bowen 
Rating:
1.0

Give me proper address, pay attention to customer. 3 locations to pick up 1 wiring harness and it was the same as the first one I went to. The worst experience ever!! Employees are lazy!! Disrespectful!! No manners? What has happened to this country?

Robert Herron 
Rating:
2.0

Only one person in entire location Zero assistance attaching trailer Original trailer had flat tire

Douglas Hartt 
Rating:
5.0

Exelent services

Raul Grijalva 
Rating:
5.0

Customer did not leave a comment.

Fawad Shirzay 
Rating:
5.0

Customer did not leave a comment.

Waveney Archer 
Rating:
5.0

Truck interior needs a good cleaning. The seat belts were smelly dirty. I wiped the armrest and it cleaned easily. The truck was clean and dust free, just needs a good clean detailing.

REBECCA PARADINE 
Rating:
5.0

Customer did not leave a comment.

DANNY ZOMPARELLI 
Rating:
5.0

Customer did not leave a comment.

JENNY BRASIL 
Rating:
3.0

The woman working at the desk was on her phone and not attentive to our questions. She made us feel like we were infringing on her time on her phone instead of helping us.

John Murray 
Rating:
5.0

Customer did not leave a comment.

Alexandre Limcumpao 
Rating:
5.0

Super Fast Service

Serhiy Musiyenko 
Rating:
5.0

Everything was excellent

Osborn Mcsween 
Rating:
5.0

Friendly, quick, and very professional!

Don Lachance 
Rating:
2.0

From the beginning, the staff seemed disinterested. I ran into a catastrophic situation and immediately informed the location of the problem I was very clear about the problem, and was apologetic about the situation, yet the representative was very resistive. Vehicle: I believe it was the first time I have rented a vehicle with only 1/4 tank gas. Both door locks were difficult to open. The gear shifter was very loose. The back door is badly in need of lubrication. When I returned Sunday afternoon I found the bumper hanging off my car. I returned Monday morning to review the security footage and could not as the manager was not working.

Jay Mathers 
Rating:
5.0

Customer did not leave a comment.

Gustavo Marin 
Rating:
5.0

Thankyou

Verissimo Fernandes 
Rating:
1.0

They robbed me $334 for dent I did not cause

KWAKU BOATENG 
Rating:
5.0

They need more staff during busy peak times. The two woman handled the rush of customers very well. They got everyone checked in or out as quickly as possible. I will always go to this location the staff are always polite and helpful.

Nadia Latouche 
Rating:
5.0

The representatives were very friendly and knowledgeable. The rental process was quick and straightforward. They answered all of my inquires and provided excellent costumer service !

Sarah Ankomah 
Rating:
3.0

Customer did not leave a comment.

Armando Herrera-Ramon 
Rating:
5.0

Customer did not leave a comment.

Joerex Palencia 
Rating:
5.0

Staff were amazing

EVAGELOS VASILOPOULOS 
Rating:
4.0

Make check out easier for customers because it took me an hour to check out

Emmanuel McIntyre 
Rating:
5.0

Customer did not leave a comment.

Richard Farkas 
Rating:
5.0

Customer did not leave a comment.

JC Vargas 
Rating:
5.0

Customer did not leave a comment.

Henry Tieu 
Rating:
5.0

Everything was good and fast .Thank you!

VADYM FAICHUK 
Rating:
5.0

Customer did not leave a comment.

Shantoy Bowen 
Rating:
3.0

I advised staff I would return the trailer after close and they didn’t notify me it would cost an extra $20 (~50%) I would have come earlier or waited till the morning, I live around the corner.

SHAHIN SHAHEDI 
Rating:
2.0

Truck was reserved for Ormont location but I had to pick up at 2753 Weston location, with no explanation given. I received the call 24 hours before but in that call I was told it could not be brought to Ormont. Customer shouldn't have to be inconvenienced for pickup when it was booked months in advance. Sign in went well. Truck was clean inside. But no windshield washer fluid. The windows were filthy which made it hard to see while picking it up in the morning with the sun shining through the dirt.

John Hood 
Rating:
4.0

Website and app are not user friendly

Marc Andre DeSouza 
Rating:
5.0

Don’t change a thing. Price was better than anywhere, even called the night before to make sure this was consistent with our factory warranty (it was). Fast, friendly and exceeded our expectations.

JUSTIN VANDER HEYDEN 
Rating:
3.0

The lady that I talked to did not know how to attach the vehicle to the trailer safely

Alain Jalbert 
Rating:
3.0

Customer did not leave a comment.

Joshua Novillo 
Rating:
5.0

Customer did not leave a comment.

Bruno Marchesan 
Rating:
4.0

Customer did not leave a comment.

Babak Tehrani 
Rating:
5.0

Customer did not leave a comment.

CJ Williams 
Rating:
5.0

Everything was great

huzaif habib 
Rating:
5.0

Customer did not leave a comment.

Fatih Atar 
Rating:
4.0

There is some room to improve communication via web. I received confirmation about my appointment but apon arrival was told that I should wait for a phone call to confirm my appointment day and time.

yuriy brozdnychenko 
Rating:
5.0

I’ve used this location a few times now, and I always had great customer service. The staff is friendly and knowledgeable.

Adriana Bastone 
Rating:
5.0

happy

Ali Ghafoori 
Rating:
5.0

Customer did not leave a comment.

Dom Monardo 
Rating:
1.0

The location is in the middle of a busy, awkward intersection. There isn't a lot of space to maneuver on the lot and if it wasn't for the friendly people who work there, I would never consider going there again.

Kanika Johnson 
Rating:
5.0

Don’t call me on Friday night at 5pm telling me that you need to change the time of my pick up because you couldn’t get my truck ready in time even though I’ve had the reservation booked for weeks.

Jacob Fluxgold 
Rating:
5.0

Customer did not leave a comment.

Oscar Hernandez 
Rating:
5.0

Front desk staff was awesome!

Ricardo Frame 
Rating:
5.0

Excellent service

Julio Corona 
Rating:
5.0

Customer did not leave a comment.

Sukhvinder Singh 
Rating:
5.0

I rent approximately every 2 years. Always top notch. You run a good company

Rick Zorzini 
Rating:
1.0

The manager at 2753 Weston Road U-Haul location attitude and customer service are horrible. She placed me on hold for three hours. I called for an Uber and went there while still on hold. I asked the representative if I can speak to the manager she told the representative she’s on lunch, after a while she came out and when I showed her that I’m still on hold she told me I can hang up now I’m in front of her and she forgot about me being on hold after I tried to explain the situation to her about the milage her attitude was so overwhelming, and customer service was so poor I asked her for the general manager or the district manager she told me to go on the site as I was leaving the location she blurred out. My attitude stinks, so I shouted back at her saying I was the one place on hold for three hours, and was given bad attitude. I then walked out. I Will never be coming back if this the type of service I'll be getting.

Kendrick davis 
Rating:
5.0

Nothing everything is ok

anthony basil 
Rating:
4.0

Parking lot chaos was frustrating

James Pinhorn 
Rating:
5.0

Thanks

NOAIL AZEEZ 
Rating:
3.0

Customer did not leave a comment.

Celeste Encinas 
Rating:
4.0

Faster service and less use of personal phone during serving the customer. And receipt issues incorrect charges

Shrey Vakil 
Rating:
4.0

Customer did not leave a comment.

Patrick Wong 
Rating:
5.0

Customer did not leave a comment.

Austin Haw 
Rating:
4.0

Parking is not adequate, but it is workable if the customer has to park for a short period.

Hazel Allen 
Rating:
5.0

Customer did not leave a comment.

Hafizullah Noorzaad 
Rating:
5.0

Coordination with main has to be improved. I went to two location because of lack of coordination.

Mulugeta Nigusie 
Rating:
5.0

Best experience

Jacobo Levin Beitman 
Rating:
5.0

Customer did not leave a comment.

Natalia Carter-Smith 
Rating:
5.0

I recommend this location: super clean equipment and friendly staff!!!

Mauro Miskulin 
Rating:
5.0

Trailer was not completely clean, however I was still satisfied with being able to use it

ASDAILE SAMUEL 
Rating:
5.0

Best location ever . Thank you.

RAFAEL LEPORE 
Rating:
5.0

Great, supportive and friendly staff.

JEVGENIJS SEMUHINS 
Rating:
5.0

Customer did not leave a comment.

Julian Browne 
Rating:
5.0

Customer did not leave a comment.

Doreen Mallory 
Rating:
5.0

Customer did not leave a comment.

Ralph Fish 
Rating:
5.0

Customer did not leave a comment.

David Tamas 
Rating:
5.0

Customer did not leave a comment.

nicoya bauld 
Rating:
5.0

Excellent service.

wayne samuels 
Rating:
5.0

Great customer service, employees go above and beyond to help customers

Lay Rodriguez 
Rating:
2.0

Reserved the truck for 7:30 am for mobile pickup however I was instructed to pick the keys up for the desk. The office did not open until 9am. Wasted 1.5 hours waiting in the cold and I'd like this deducted from my total cost.

Ryan Schott 
Rating:
5.0

This is my favourite location always

abdullahi farah 
Rating:
5.0

The staff was attentive and nice.

Eunice Decontie 
Rating:
1.0

Wow ..the U-Haul employee was so not interested in her job ...went to rent a utility dolly and the look I got when I told her I am looking to rent one..like I bother her or something....she even asked "what utility dolly I am talking about .(but with that not nice of a tone)..so I had to show her the picture above her head...ta da She was so rude and not wanted to do her job ...i was trying to give her my documents like CC and ID but she refused saying that it's not her job and to use my phone to fill in the U-Haul documents.Had to go back to get my phone from the car and try to log in but the U-Haul session expired. She then after she again refused to use my documents gave me a U-Haul device to upload all the info ...I asked her what if someone without phone or internet access or a older person who is not good at this wants to rent from U-Haul...she told me that I want to much and everyone has a phone ... Finished my paper filling and was told to pick up my dolly from outside...to which I replied what if I needed help to load it into my car ....the look she gave me ...and I left mentioning her best customer service For sure this employee needs more training in customer service and she's too comfortable in her job ....I will not recommend this U-Haul nor used them anymore that's for sure

liviu pop 
Rating:
1.0

The app. When registering the app, the person with the shared uhaul should get notify that there uhaul is being used for appointment and they should get the ready if not there should be no acceptance of the uhaul.

Zairobrillant De chavez 
Rating:
5.0

Customer did not leave a comment.

keron kenton 
Rating:
5.0

The people were amazing and helpful. The store was clean and well organized. The trucks were the cleanest I’ve ever seen. And the front and the bed of the truck smelled fresh and clean. It was nice. Would definitely recommend this location.

Keira Clarke 
Rating:
5.0

BOTH customer service agents were amazing. Friendly and very helpful.

Kelly-Ann Lewis 
Rating:
4.0

I booked a dolly and it was not there, however I was given a new truck with all the booked equipment immediately. Good service . Returning the truck was very quick and simple. Great team thanks

Dieter Baldamus Paache 
Rating:
5.0

Customer did not leave a comment.

Giovanni Maione 
Rating:
5.0

Yes this time the service was great Compare to a couple yaers ago

Tony Brown 
Rating:
3.0

The rep was not pleasant at all. Talking to us as if we were stupid. I asked if the cargo van is the same as the panel van. And instead of answering me she pointed to the sign behind her and giving me a dead pan stare. Then just running the instructions off so fast that we hardly could catch a sentence. The other male employee is the one who took the time to show us the vehicle

petri-ann burke-williams 
Rating:
5.0

👍

Shukri Alkhatib 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top