Customer Reviews for U-Haul at Westminster

4,048 reviews

8001 Federal Blvd   Westminster, CO 80031
(@ 80th St)

(303) 426-6155

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(303) 426-6155

8001 Federal Blvd
Westminster, CO 80031
(@ 80th St)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • RV storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

I have used this facility a few times, the customer service they provided was outstanding renting the truck and delivering it back was a breeze. Thank you, till the next time have a wonderful Christmas and New Year.

Geraldine M. 
Rating:
5.0

Customer did not leave a comment.

Brian M. 
Rating:
5.0

I was processed quickly and professionally even with the refund for the extra boxes I had.

RONALD M. 
Rating:
5.0

Make the mobile pick up better

Ashley R. 
Rating:
5.0

Customer did not leave a comment.

Bryan S. 
Rating:
3.0

I was told about a discount because the gas tank was at 1/8 which never seemed to come to pass.

Matthew K. 
Rating:
5.0

The gas mileage on the truck is absolutely horrible. The truck used 2 gallons of gas to drive 5 miles total. They told me it was an old truck, but that is ridiculous.

elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

Yumiko U. 
Rating:
5.0

This was a great uhaul location where someone was there to help us and it was quick and easy!

SUSAN F. 
Rating:
5.0

Thanks for the great service!

Jeanie C. 
Rating:
5.0

Customer did not leave a comment.

James D. 
Rating:
5.0

These folks are awesome! They went above and beyond, and really helped me out.

morgan S. 
Rating:
5.0

Customer did not leave a comment.

Deyanira V. 
Rating:
5.0

Customer did not leave a comment.

Cody M. 
Rating:
4.0

I can think of nothing that would've made my experience any better. It was very pleasant.

Jon W. 
Rating:
3.0

Customer did not leave a comment.

Heather K. 
Rating:
5.0

Customer did not leave a comment.

Samantha D. 
Rating:
5.0

Customer did not leave a comment.

Luis M. 
Rating:
1.0

Very much a low rent operation! Not a safe neighborhood.

Rob B. 
Rating:
5.0

The lady who assisted me was both pleasant and professional. She knows the UHaul products well excellent service and equipment

Jimmie W. 
Rating:
5.0

Customer did not leave a comment.

Shannan S. 
Rating:
5.0

Super easy to pick up my rental with my mobile phone and the staff was super friendly and fast! Great experience!!

Steven M. 
Rating:
5.0

I was very impressed with the lady working there, she was great with her help, hard working lady.

Pilar Y. 
Rating:
3.0

Customer did not leave a comment.

Linda F. 
Rating:
5.0

Customer did not leave a comment.

Marcia V. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

The lady that was working went above and beyond for us! We have a rough patch with our moving trip and she made our day a little better just by being completely amazing, kind and very helpful.

Jordon S. 
Rating:
5.0

Customer did not leave a comment.

Gregg F. 
Rating:
5.0

Customer did not leave a comment.

Austin K. 
Rating:
5.0

I've rented here twice now and both times had difficulties with the online check-in BUT had AMAZING customer service from both the reps who have helped me with these rentals. Throw these guys some bonuses because they are crushing it! :)

Simon C. 
Rating:
4.0

The experience was excellent. Van worked without fault. The Uhaul employee helped me get on the road. Thanks.

Donivan M. 
Rating:
5.0

Customer did not leave a comment.

Derick S. 
Rating:
3.0

I only used truck for 4 hours and swept it out. I only went 38 miles and I put 3.5 gallons in but got charged an outrageous amount. Fees char5that weren't told. Will NEVER use Again. Thought would be a better company than this!!!!

Conrod C. 
Rating:
5.0

Gentleman at the front desk was pure perfection when it came to customer service. Get that guy a raise.

SLOAN S. 
Rating:
4.0

Customer did not leave a comment.

Dorothy L. 
Rating:
3.0

While all people were helpful, I was told my truck was not available as it had a broken mirror. She was helpful and suggested finding a other vehicle. While it worked out (I drove with the broken taped mirror), it took 40+ minutes for what should have been much much more efficient. To be clear, super nice person who helped.

David H. 
Rating:
4.0

I did have to go back for the dolly and furniture pads but I should have checked before I left. The guy working there was super nice and helpful and made the process easy

Jennifer B. 
Rating:
5.0

Nice friendly people.

Maxwell W. 
Rating:
5.0

None. Your employees are great. I didn't get their names but because of them I will rent with you guys when moving every time.

Alberto B. 
Rating:
5.0

Chris, the general manager at this location was great. The hitch that was ordered to me came in defective. Chris, short staffed as everyone is now, worked tirelessly to resolve the issue. It's rare to find someone with his level of dedication to his profession. Thank you for your help and hard work.

Brandon M. 
Rating:
5.0

My rental agreement had me returning the trailer to a place off of 72nd & Federal that I could not find. I am very glad that this location was willing to step up and let me return the rental.

Nicholas W. 
Rating:
5.0

The representatives at this location are very kind.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Jose S. 
Rating:
5.0

Customer did not leave a comment.

DONALD M. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT Y. 
Rating:
5.0

Excellent efficient quick transaction got us moving quickly.

Francis D. 
Rating:
5.0

Customer did not leave a comment.

Gregory M. 
Rating:
5.0

The location was great, the online checkin process was terrible!

Jesse S. 
Rating:
5.0

Customer did not leave a comment.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

JAMES L. 
Rating:
3.0

Customer did not leave a comment.

Rogelio S. 
Rating:
5.0

Customer did not leave a comment.

Amir A. 
Rating:
5.0

Staff was friendly, empathetic and understanding. Ron, Sam and Chris were all very helpful and informative on what we could do in the future should we come across issues on the road.

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

zulna V. 
Rating:
5.0

The only negative experience was trying to pick up the van with my phone. It just would not work. Everything else went great!

Tanya G. 
Rating:
5.0

Sam was incredibly helpful, friendly and hard working! We had some trouble with the online check in and really appreciated the extra mile she went to to help us. Cannot speak more highly of her customer service!

Alphonso H. 
Rating:
5.0

I had been waiting for a van from Enterprise, four hours after my reservation time. I was very frustrated, then remembered I had seen a van at UHaul. Sam was an incredible help! There was a van there, but needed to be cleaned. I asked her if I could just take it as it was, since I was already 4 hours behind. She helped me get through the whole process very quickly. She saved the day for me and I am so appreciative of her. Stellar employee!!

Catherine R. 
Rating:
5.0

Customer did not leave a comment.

Anthony B. 
Rating:
5.0

I had a very positive experience with this Uhaul dealership. Sam Lapp is extraordinary in her desire to provide excellent customer service.

Stephen K. 
Rating:
5.0

Super easy and everything was ready to go. Willl be renting again!

Cara N. 
Rating:
5.0

Keep your awesome staff!

Debra N. 
Rating:
5.0

Customer did not leave a comment.

Carol W. 
Rating:
5.0

Best experience with UHaul ever. Thank you

Kara S. 
Rating:
5.0

Customer did not leave a comment.

Marcia W. 
Rating:
4.0

Location didn't have any furniture dolly's nor did they have any 17foot U-Hauls.

Jacob T. 
Rating:
5.0

Customer did not leave a comment.

Dale V. 
Rating:
5.0

Nothing, I have no complaints.

Antone W. 
Rating:
5.0

Super helpful service person. I needed to take an Uber back and he searched for a mask for me. He helped me with the Uhaul movers were delay and just talked thru the situation. Super nice person.

Susan M. 
Rating:
5.0

The windshield was very dirty and it was out of windshield washer fluid. The front suspension was so rough riding I couldn't take a drink of water while driving because it shock so hard.

william S. 
Rating:
5.0

Customer did not leave a comment.

Michelle K. 
Rating:
4.0

The truck (#1533) I had needs some routine maintenance done on it. The tire pressure light was on the entire time, “tire monitor system maintenance required” was also always on the dash board and their was a terrible noise coming from the front driver side wheel well/axel.

Taylor C. 
Rating:
5.0

Customer did not leave a comment.

jorge D. 
Rating:
4.0

Customer did not leave a comment.

Melvin Alberto L. 
Rating:
5.0

Only issues: Windshield needed to be cleaned on the interior. Difficult to see driving into the afternoon sun. Passenger door mirror would not stay adjusted. Overall, great people, clean truck and accommodating hours.

Alan F. 
Rating:
5.0

Sam was great! She made the whole experience painless

Rhonda M. 
Rating:
5.0

Both Chris and Sam were very helpful and informative about the rental of the truck and the charges

Thomas H. 
Rating:
4.0

Needless 45 minute delay picking up the van. It was sitting on the front of the lot when I got there, clerk kept saying “It hasn't been returned yet”, when it was there all the time. When I got it, it was the same one.

Daniel G. 
Rating:
5.0

Customer did not leave a comment.

Ana M. 
Rating:
5.0

Customer did not leave a comment.

Wooten S. 
Rating:
5.0

Customer did not leave a comment.

Michelle Y. 
Rating:
5.0

The customer service was very good.

Alison S. 
Rating:
5.0

Sam was very professional & friendly. Definitely using this location again.

Suzette N. 
Rating:
3.0

Customer did not leave a comment.

james B. 
Rating:
4.0

Customer did not leave a comment.

yekwong K. 
Rating:
5.0

Customer did not leave a comment.

Perdo H. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Customer did not leave a comment.

Kellie H. 
Rating:
5.0

U-Haul i've 80th and federal and Wadsworth have been wonderful thank you.

BRENDA N. 
Rating:
5.0

Our rental truck was past due for an oil change and we had a constant whistle noise from the passenger side window that wasn't closing right, otherwise everything was great. The gentleman at our pickup sight was great, he was the only one there and had a line of people waiting for help but still gave me the time I needed to get everything ready.

Judy K. 
Rating:
2.0

Need more staff, clean the van (some dog hair). Other than that, Sam was a great Uhaul rep and we appreciated the kind and fun service despite it being her day off and she was short-handed with several customer in line. Give her a raise!

Timothy C. 
Rating:
5.0

The person who I dealt with was super awesome!

Danyelle T. 
Rating:
4.0

Sam was personable and kind. She took great care of me and followed up rapidly to fix a minor billing error, even though she was off the clock. Excellent service, great truck, would recommend!

Hannah L. 
Rating:
4.0

Customer did not leave a comment.

Frank P. 
Rating:
5.0

Customer did not leave a comment.

Betty F. 
Rating:
3.0

There was only one person on staff and quite a few people in line so the only thing I would suggest is to have atleast two people at this location.

Jorge S. 
Rating:
5.0

Woman who checked in my truck was very nice and professional. Easy check-in process

NICOLE S. 
Rating:
5.0

Customer did not leave a comment.

SHERRY W. 
Rating:
5.0

Wonderful Manager, very easy and pleasant to work with

Dale V. 
Rating:
5.0

I rent a truck every month to pick up food from the food bank and deliver it to a local church for them to distribute. I keep coming back to this location because Chris takes care of me!

JOEL M. 
No reviews have been submitted for this location.

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