Customer Reviews for U-Haul at West 7th

8,291 comentarios

2150 W 7th Ave   Eugene, OR 97402
(Customer parking available across the street at the Big Y)

(541) 686-1755

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(541) 686-1755

2150 W 7th Ave
Eugene, OR 97402
(Customer parking available across the street at the Big Y)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan W. 
Rating:
5.0

This is the most helpful U-Haul we have rented from. Jackson was so nice at drop off. Great customer service and staff!

Vartan A. 
Rating:
5.0

Staff was great

Rollin B. 
Rating:
5.0

Customer did not leave a comment.

Nathan D. 
Rating:
5.0

Customer did not leave a comment.

Jeorge V. 
Rating:
5.0

Token Jackson was a pleasure to work with. He has excellent customer service skills. Will definitely be using this rental service again! Thank you!!!

William G. 
Rating:
5.0

Customer did not leave a comment.

Richard C. 
Rating:
5.0

Customer did not leave a comment.

Ron L. 
Rating:
5.0

Very kind, helpful and efficient staff.

Michele F. 
Rating:
4.0

We were immediately greeted when we pulled in. Friendly staff. Quick service. We were asked how the truck ran and if there were any problems or concerns. In and out in less than 10 minutes!

Anne D. 
Rating:
5.0

Customer did not leave a comment.

Carl R. 
Rating:
2.0

Customer did not leave a comment.

cathy S. 
Rating:
5.0

The employees were absolutely lovely. Bridgette & Token took care of me and my friend and they were very helpful. They were able to answer all our questions and were extremely patient. I've rented twice in the last 5 days and I can confidently say that both experiences were great. I would recommend to a friend!

Theron S. 
Rating:
3.0

Customer did not leave a comment.

Audra P. 
Rating:
5.0

Customer did not leave a comment.

RAY C. 
Rating:
5.0

THEY EMPLOYEE WHO HELPED US WITH THE TRAILER WAS BEYOND PROFESSIONAL, PATIENT, EDUCATED, AND STRAIGHT TO THE POINT! HE SHOWED US THE SAFETY WAY THE ENGINEERS LIKE THE CHAINS TO BE TWISTED AND ALL FOR ADDITIONAL SAFETY THAT WE DIDNT EVEN NO. HE WENT ABOVE AND BEYOND TO ENSURE WE WAS COMFORTABLE DRIVING OFF WITH THE TRAILER- SOMETHING I RARELY EXPERIENCE AT U-HAUL. HE WAS A GEM- IVE RENTED OVER 50 TRUCKS IN MY LIFETIME AND BY FAR- THIS GUY IS ONE OF MY TOP 2 WE LEFT AROUND 7PM AND HE WASNT RUSHING US OR NOTHING, and EVEN SHOWED US THE MOST UNCOMPLEXED WAY OF SECURING THE VEHICLE!!!! I TOTALLY FORGOT HIS NAME- think it begins with a T but YOU WILL KNOW WHO IT IS WHO WORKED 9/16/22 @7pm! HE IS BY FAR THE BEST❤️

BOBBIE RENE S. 
Rating:
5.0

Customer did not leave a comment.

Alena T. 
Rating:
5.0

Customer did not leave a comment.

Kris B. 
Rating:
5.0

Trucks were dirty and smelled like cigarette smoke

Julianne W. 
Rating:
5.0

Customer did not leave a comment.

John P. 
Rating:
5.0

Good price quick service

David W. 
Rating:
5.0

I got a $20 truck and got the $10 insurance. So that was $30. And the other $26 I got charged came from the 23 miles I did on it? $56 for the truck for 2 hours and 23 miles and insurance. 😒 Still cheaper than having my own truck but I think the mile calculation should be cheaper. Especially since I have to put gas in the car myself. But it is what it is I guess. You guys do less well on the top end since they are discounted. And lower end is raised in cost.

cameron M. 
Rating:
5.0

Courtney was great! Kind and helpful.

Harilyn D. 
Rating:
5.0

Token is excellent! Good head on his shoulders

Damion J. 
Rating:
5.0

Roger was excellent

susan E. 
Rating:
4.0

Headlight were very dim except on high beam, front end was very loose and truck tended to wander.

David B. 
Rating:
5.0

I don't think improvements are needing!! Everyone I came in contact with was super nice, friendly and had smiles on their face!! He gave me all the instructions I needed and was just super kind!

Krysten G. 
Rating:
4.0

I was met by a employee as I pulled up and he made everything easy.

Charles H. 
Rating:
5.0

Customer did not leave a comment.

SCOTT E. 
Rating:
5.0

Customer did not leave a comment.

Bruce B. 
Rating:
5.0

Customer did not leave a comment.

Carolyn T. 
Rating:
2.0

Customer did not leave a comment.

Cole C. 
Rating:
4.0

Customer did not leave a comment.

Sylvie S. 
Rating:
4.0

Windshield and windows were very dirty and on a sunny day made visibility very difficult.

Brant B. 
Rating:
5.0

Great and easy service Very friendly

MAX C. 
Rating:
5.0

Customer did not leave a comment.

Timmarie R. 
Rating:
5.0

This location isn't very big. But they have a lot of rentals and pretty quick service.

Charles W. 
Rating:
5.0

Courtney is a stellar employee!!! Best costumer service I've experienced in a long time. She is a gem!

Chris C. 
Rating:
4.0

Customer did not leave a comment.

Katherine S. 
Rating:
4.0

Worried about one tire the whole trip but it made it. West coast to mid west. The the return uhaul wont refund the what we over paid for the extra daily fees.????

Tom U. 
Rating:
2.0

The U-Haul employee who hooked up the motorcycle trailer failed to tighten the trailer to the hitch, resulting in the trailer popping off the hitch at speed on Highway 5. I understand mistakes happen; however, the employee also failed to teach me anything about how the trailer should be hooked up and taken off. If education had been provided, the error of not tightening up the trailer to the hitch would have been discovered. Luckily I took pictures of the entire trailer including the hitch situation. Also, the agent on the phone failed to tell me I had to provide my own tie-downs. Sure ..that should be evident; however, I had zero experience with a hitch & trailer. I insist you at least offer to provide education to your customers. Ask them every time: do you have any experience with this trailer or vehicle? If not, either provide a safety handout or verbally go over the safety details. Have the customer initial on the contract if they decline education. Please email me with your implementation plan at [email]. I am a Health Educator and would be happy to design/create safety materials for U-Haul.

Penelope O. 
Rating:
3.0

Customer did not leave a comment.

Jon F. 
Rating:
5.0

Customer did not leave a comment.

Benjamin C. 
Rating:
5.0

The older gentleman there was nice and helpful. Actually all the ppl there were helpful and smiling. Great customer service.

bree C. 
Rating:
5.0

I dropped off on a holiday Labor Day and was helped by Roger. Excellent care taken by this associate. Bravo Roger keep up the great job!!

Cyndi B. 
Rating:
1.0

I never received the 24 call prior to arriving at the facility to pick up. First counter person tried to tell me that I did not rent a 10' unit. After showing reservation form second individual got involved and confirmed. However,, even though reservation was made one month in advance there were no 10' units available. No 15' units either. Ended up with a 20' unit. Had to argue to maintain price and the larger unit increase fuel cost substantially. About 2 hours from arriving at our home the van had an explosive tire blowout that was so strong it put a hole in the side skirt on the van. Very questionable if tire should have even been on the unit as it had little tread life left. Roadside agency was responsive but trip still delayed multiple hours and fear factor of the blowout was frightening during and after the event. Total cost of trip was excessive due to size of van that I was stuck with, delay due to blowout and excessive fuel expense because no 10' unit was made available, even though reservation was made well in advance. Would not recommend U-haul based on this experience

Patricia R. 
Rating:
5.0

Token gave great customer service.

Kate L. 
Rating:
5.0

Customer did not leave a comment.

Gary C. 
Rating:
5.0

Customer did not leave a comment.

Eric L. 
Rating:
5.0

Customer did not leave a comment.

Brendan A. 
Rating:
5.0

Customer did not leave a comment.

Sophie E. 
Rating:
5.0

Prompt and efficient service. Courtney is extremely knowledgeable and personable.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey H. 
Rating:
5.0

We needed to rent a trailer but didn't have the electrical hookup for taillights on our car. Token Jackson and Ryan Rhodes helped us out immensely and got us the right setup in a few hours. Awesome service, I highly recommend this location!

Rubi R. 
Rating:
5.0

All good

Gary C. 
Rating:
5.0

The individual who assisted us (assuming the owner) is excellent in customer service. We appreciate the quick, straightforward and pleasant encounter on a busy and tiring moving day. Thank you.

Timothy T. 
Rating:
5.0

Customer did not leave a comment.

Dawn O. 
Rating:
5.0

Customer did not leave a comment.

JOHN C. 
Rating:
5.0

Movers rented several items they didn't need and,I was charged for it. I ended up paying way more than I was expecting.

Carol L. 
Rating:
4.0

You were short staffed. Your employee Token was busting his butt taking care of 4 customers and got us on our way as quick as possible, but we did wait nearly 30 minutes to get our vehicle after our appointment time.

Peter G. 
Rating:
5.0

Very good customer service - thanks!

James L. 
Rating:
5.0

Customer did not leave a comment.

Charles R. 
Rating:
5.0

Everyone was super friendly!

Milton S. 
Rating:
5.0

Great location, helpful staff.

Douglas T. 
Rating:
5.0

Very helpful clerk, quick service

Diana E. 
Rating:
5.0

The staff were awesome,they took care of everything and more on the phone promptly and in person...best experience....my faith in people is restored.....thank you you made our moving expierance go so smoothly on. Such a stressful day.....

Israel B. 
Rating:
5.0

Customer did not leave a comment.

Rey M. 
Rating:
5.0

Customer did not leave a comment.

Tom M. 
Rating:
5.0

Conveniently located. Well maintained equipment. The staff was excellent! They made everything easy!

Gregory D. 
Rating:
5.0

Super easy drop off, woman unhooked my trailer and checked me out.

Bruce B. 
Rating:
5.0

Outstanding service from reservation to pickup to return. Really great people. Thanks!

CYNTHIA O. 
Rating:
4.0

Customer did not leave a comment.

Patty S. 
Rating:
5.0

Everything went smoothly. We are very happy with our experience.

Susannah B. 
Rating:
5.0

The staff were very professional and efficient and I was in and out in under five minutes.

Leo H. 
Rating:
5.0

Manager is fantastic - very helpful, knowledgeable and clear. My only issue - not the managers fault was being given a truck with 7/8 full tank. I was instructed to use the total fuel capable indicated on the form and then calculate the difference based on the remaining amount to return tank at 7/8 full. I'm a math major - no problem. However when I went to fill the tank I discovered it was full having only placed 3/4 of my estimated fill. Clearly the total gallons listed for this truck was higher than actual. This mistake cost me money. Either fill the tank (as you should) or correct your data to match the actual tank capacity. Here are my calcs. 31 gal capacity, started at 7/8 full ended at 3/8 full needed 4/8 (or half tank) to bring it back to 7/8. 31 gals divided in half is 15.5 gals. The tank filled at 13 gallons. You cost me 2.5 gallons or $12.50. I would imagine you can make a lot of money that way.

Peter S. 
Rating:
5.0

Thank you!

Nancy B. 
Rating:
5.0

Customer did not leave a comment.

Joel G. 
Rating:
5.0

Make it more clear for the customer where their should park their customer car when using the U-haul rental. We were able to find a good spot but it would be nice to know ahead of time, to save time.

Hillary A. 
Rating:
5.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Customer did not leave a comment.

Sharon A. 
Rating:
5.0

Customer did not leave a comment.

Stephanie T. 
Rating:
5.0

Easy check in and check out, no issues

Louis D. 
Rating:
5.0

Customer did not leave a comment.

Anne S. 
Rating:
5.0

Customer did not leave a comment.

Crockett S. 
Rating:
5.0

Token Jackson was able to help my fiancé and I when we returned our rental early. He was so kind and helpful, he's doing amazing!!

Kari C. 
Rating:
5.0

Customer did not leave a comment.

Kristina J. 
Rating:
5.0

More information on what is required for return. Verifying the app required to drop off after hours didn't work and felt I was going to have to pay more money if that didn't work. My agent was very friendly and the return felt like it would be easy, but the contract language and the lack of the app functioning on my iPhone created nearly an hour of time and stress that wasn't needed.

Randall S. 
Rating:
4.0

Customer did not leave a comment.

Stacey W. 
Rating:
5.0

Super helpful!

Kristin B. 
Rating:
5.0

Customer did not leave a comment.

Lisa C. 
Rating:
5.0

Very friendly and helpful staff.

Lisa S. 
Rating:
4.0

Customer did not leave a comment.

Shane H. 
Rating:
5.0

My experience at this location was impressive. Attention was paid to every detail and well explained. Everything was smooth and efficient which helped keep my haul on schedule. Thanks to everyone on staff at this location! I will choose you every time!!

Troy J. 
Rating:
5.0

Very helpful and good people!

Robert C. 
Rating:
5.0

They did a great job. We Both forgot the appliance dolly. Lol

Chuck W. 
Rating:
5.0

Customer did not leave a comment.

Jeremy H. 
Rating:
4.0

Customer did not leave a comment.

Thomas P. 
Rating:
1.0

We have not been able to reach anyone by phone to discuss our bill. We believe we were over charged by $200. We couldn't bring our vehicle back due to having high fevers with covid. Now we have to go there in person.

Kim R. 
Rating:
5.0

I've used this location 4 times in the last year for one way and local rentals. I highly recommended them. They're quick, courteous and clean, with an easy in/out location.

Diana F. 
Rating:
5.0

Customer did not leave a comment.

Myron C. 
Rating:
5.0

Everything was pro all the way Good Job U-Haul!

Michelle S.  |  Overall Experience 
Rating:
4.0

GO Uhaul!

Georgia S.  |  Overall Experience 
Rating:
5.0

The people who work for U-Haul at West 7th are great. My U-Box was late due to issues with the shipper in Texas. The team in Eugene resolved the problem and expedited delivery - they're awesome!

Steve B.  |  Overall Experience 
Rating:
5.0

We used the U-Boxes, they worked great and will use them again if the need arrives.

Terrie H.  |  Overall Experience 
Rating:
5.0

Just moved to Eugene from out of state, and the kind people at U-haul treated us like locals. We feel appreciated and welcome, like family. U-box is our go-to method for moving, from now on! Thank U

LUKE J.  |  Overall Experience 
Rating:
3.0

Facility is hard to find, not a good place if you wanted to go after dark (safe). Office looks make shift not professional. The girls working were awesome.

Christine M.  |  Overall Experience 
Rating:
4.0

Everything was great, but I really do dislike surveys.

susan b.  |  Overall Experience 
Rating:
4.0

Friendly and professional. Thx again!

Robert B.  |  Overall Experience 
Rating:
5.0

Perfectly happy with everything!

Kelly M.  |  Overall Experience 
Rating:
4.0

Everything was great, but I was not called before delivery of the box to my packing address. Therefore, I did not know when it would arrive, and I called and could not set a time for drop off.

Amanda L.  |  Overall Experience 
Rating:
5.0

👍🏻

Tyler E.  |  Overall Experience 
Rating:
5.0

My two UBoxes were dropped off on a Friday and picked up the next day. The entire process was very smooth and professional. Good job!

samuel g.  |  Overall Experience 
Rating:
4.0

We had a great experience. Staff is very friendly and helpful. thank you

elisangela Y.  |  Overall Experience 
Rating:
5.0

Kathy was very helpful and great to work with. Thank you.

Douglas S.  |  Overall Experience 
Rating:
5.0

The people were very professional and very helpful during the whole process.

Cheryl H.  |  Overall Experience 
Rating:
5.0

Jen was absolutely amazing! She was kind, professional, thorough, knowledgeable, and sooooo helpful! She was so sweet with our 3yo son, and he will be talking about the 'big orange boxes' forever! TY!

Carolyn S.  |  Overall Experience 
Rating:
5.0

Never in office. We had a ubox delivered to our apartment and picked up after we emptied it. Service was excellent. Thanks

Joseph W.  |  Overall Experience 
Rating:
5.0

We rented a UBox and customer service was top-notch! Prompt and exact delivery and pick-up. We would recommend and use U-Haul again .

tamara h.  |  Overall Experience 
Rating:
1.0

Terrible will never rent storage space again.

renee d.  |  Overall Experience 
Rating:
5.0

Kathy was very helpful in making our u-box available for us. We had 5 boxes at her facility and every time we came to the facility she was very helpful in getting our boxes out for us. Excellent !

Rodger D.  |  Overall Experience 
Rating:
5.0

I found the staff to be quite helpful, informative and professional. I actually feel sorry for the employees as it appears their computer system is very difficult to use.

Debra M.  |  Overall Experience 
Rating:
1.0

Your customer service is horrible. You also charged me for rental illegally. You need to refund me for the billing you took on August 11th, 2018. Incorrct information and hours on hold. Attorney now?

Melanie H.  |  Overall Experience 
Rating:
1.0

The two times we were at the location we waited in line for an hour and no one could not help us, we had to talk to the manager, who was never there. I would not recommend this location to anyone.

ABBY H.  |  Overall Experience 
Rating:
5.0

Kathy was very helpful in providing us access to our u-boxes. Our appointment was not forwarded to Kathy but she took care of us since we had been there before.

Rodger D.  |  Overall Experience 
Rating:
5.0

Kathy was very helpful in getting us access to our u- boxes in storage.

Rodger D.  |  Overall Experience 
Rating:
5.0

Kathy was very helpful and accomidating to us in getting our boxes for us to unload. She was very friendly and provided excellent customer service.

Rodger D.  |  Overall Experience 
Rating:
5.0

U-Hauls's "UBox" system made my cross-country move very convenient and affordable! Staff at both ends of the process were very friendly and helpful.

jason r.  |  Overall Experience 
Rating:
5.0

Great customer service, above and beyond communication and a very clean facility. Service and price cannot be matched. I'm a uhaul customer for life! Thank you everyone at the west 7th facility!

Joshua B.  |  Overall Experience 
Rating:
4.0

I Love you have gender equality operators!

keri b.  |  Overall Experience 
Rating:
5.0

Very friendly and efficient staff.

MARIE G.  |  Overall Experience 
Rating:
5.0

Love the lady who delivered the ubox and picked it up! Great experience all around!

Sandy W.  |  Overall Experience 
Rating:
5.0

I not sure what her name was delivery driver was Just AWESOME . I highly will recommend to all friends and stranger or if anybody ask me .Please free to use this . Thank you Mike Dumancas

Michael D.  |  Overall Experience 
Rating:
5.0

Very friendly and professional. Made moving a piece of cake.

Debra D.  |  Overall Experience 
Rating:
5.0

I didn't visit the site because I was able to conduct all business over the phone. I marked yes above because there was no N/A option. Based on the that, I assume the answers would have been yes.

Chris M.  |  Overall Experience 
Rating:
5.0

Great service

Chris L.  |  Overall Experience 
Rating:
5.0

Thank you for an excellent experience!

Ronald F.  |  Overall Experience 
Rating:
5.0

Delivered our uhaul box early and were nothing but kind about it.

Lauren K.  |  Overall Experience 
Rating:
5.0

It was a good experience

Catherine C.  |  Overall Experience 
Rating:
5.0

We loved our driver, I'm sad that I can't recall her name (maybe a Jennifer? Shoulder length light brown/blonde). She was very kind and friendly, she worked around our schedule. It was a huge relief.

Kevilyn G.  |  Overall Experience 
No reviews have been submitted for this location.

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