My box arrived 6 days after it was guaranteed, requiring me to stay in a hotel for nearly a week. It probably would have never arrived if I had not spent hours on the phone, waiting on hold, getting hung up on by customer service. It was not until we threatened to call the police because it was starting to seem like my things were being stolen by UHaul that we actually got the phone number of someone who knew what was going on and would help us. William at the New Orleans location is the ONLY person who ever helped us during this ordeal. As far as I am concerned, U-Haul U-Boxes are a complete scam. I know I am not alone now that I have talked to others. Many have had the same experience or worse. It is clear U-Haul does not care about their customers and especially don't care about their customer's belongings. I have never had such a horrific experience with a company and you better believe I will be telling anyone who will listen about my experience and warning them away from U-Haul. Also, there were never any furniture pads and my stuff arrived knocked around, scraped up, and broken. But honestly, that was the least of my worries.LUCY T.
Customer Reviews for U-Haul at Veterans & Williams
Kenner, LA 70062
(Located on the corner of Williams Blvd and Veterans Blvd)
Servicios en esta ubicación:
Horarios de la ubicación
- Lun. - jue.: 7 a. m. - 7 p. m.
- Vie.: 7 a. m. - 8 p. m.
- Sáb.: 7 a. m. - 7 p. m.
- Dom.: 9 a. m. - 5 p. m.
- 7/4/2022: 7:00 a. m. - 5:00 p. m.
- Inspección gratuita del remolque
- Pago del propano en la bomba
- Devolución del cliente 24 horas
Testimonials From Recent Customers
Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.
We went to this location twice and failed to receive assistance twice. Finally decided to do self-return & unload our autotransport by ourselves during business hours.Lauren E.
El cliente no dejó un comentario.Kristine N.
The uhaul location was great. Easy pick up and drop off..thanks!Jennifer I.
The staff was friendly.... BUT UHAUL failed to serve my request and needs. I requested a pick up truck at the specified location on a specific date.. When told one was not available, I offered to change my plans to the next available pick up at that location. The date and time was reserved on-line, but when I arrived, NO PICK UP truck was on the lot. I had a list of 12' lumber materials to pick up at Home Depot and had arranged for another person to help me load and unload. So, I had no choice but to take an available cargo van, capable of holding only 8' long materials. So I needed to quickly recalculate my materials list from 12' to 8' materials. Due to the loss of time this required, I basically downsized my covered deck project from a 12' x 12' foot size to and 8' x 8' size. I will permanently be reminded on UHAUL's failure every time I use my downsized deck. The charges to use the vehicle was very reasonable, the staff was pleasant, the equipment ran well.... but the reservation and delivery of type of truck needed was a complete failure and very disappointing. I will seek the services of other truck rental companies in the future.Gordon L.
El cliente no dejó un comentario.Susan M.
Equipment was ready early and the staff took care of me quickly.daryl C.
Always return here. Never on Marietta St as agent is a -itch! (Check in person named Dawn)Karen B.
Stated incorrect late feeCharles P.
The lady who helped me was great, do not remember her name, it was the Kenner Location by the airport. She was very nice!Richard K.
El cliente no dejó un comentario.David R.
2nd time renting from the location. Each time the manager helped me, unfortunately. Not sure if he just hates his job or what, but his communication and customer service skills need some work.Bradley C.
El cliente no dejó un comentario.RAUL C.
Teach the employees to show concern for the customers. The representative at this location showed zero concern for customer satisfaction. He acted like he could not care less if we obtained the equipment we rented. Moving is a stressful time and the last thing the customer needs is a representative who has an "I don't care" attitude.Joel C.
Everything was pleasant, and both location. U haul employee was very helpful.MARY H.
Truck did not have moving dolly I ordered. They brought one. Gas was 7+ gallons for 16 miles. I doubt the tank was full when I picked it up.Herbert M.
El cliente no dejó un comentario.Agustin G.
El cliente no dejó un comentario.GUS J.
El cliente no dejó un comentario.Sheletha M.
El cliente no dejó un comentario.Regina E.
El cliente no dejó un comentario.Hayne S.
Both workers today customer service was below average. But I absolutely LOVED my movers, bebe movers with Alton 10/10!!!!! Great truck no issues.Brooke S.
El cliente no dejó un comentario.David M.
The personnel acted like they didn't want to wait on me. Didn't even make eye contact initially. Talked on the phone. I had made arrangements to pick up the truck & trailer in early May. It was now Memorial Day weekend. They were not sure they had a trailer for me that day! Told me to come back at 3:00. I had a truck to pack. We were moving.Joseph G.
El cliente no dejó un comentario.James R.
El cliente no dejó un comentario.Ralph S.
El cliente no dejó un comentario.alfred H.
El cliente no dejó un comentario.alfred H.
El cliente no dejó un comentario.Michael B.
El cliente no dejó un comentario.Natasha K.
I dropped the uhaul while the office was close therefore, did not see the inside of the facilityIngrid D.
Staff was great! Friendly, efficient, and easy service. William helped me and he was excellent!Bryan C.
El cliente no dejó un comentario.virgilio R.
El cliente no dejó un comentario.Jody H.
Upgrade the link for picking-up and dropping-off vehicles so it works with browsers other than Google Chrome. The picture taking feature does not work on other browsers (Edge, Safari, etc.).Alan T.
El cliente no dejó un comentario.ROBERT F.
I had reserved an appliance dolly to be with my rental van. I didn't get a notice that it would not be available . I called and stopped by 4 other U-Haul agents. None were available. I will shop other rental companies before i use U-Haul again. This was very inconvenient and I had to go buy a dolly.Gregory A.
Never Again they fool u with that 19.99PAULA W.
Needs someone in the office. Waited over 30 minutes for someone to come so we can get the equipment we reservedJaqunda M.
El cliente no dejó un comentario.Mario R.
El cliente no dejó un comentario.Wendi H.
El cliente no dejó un comentario.paul G.
El cliente no dejó un comentario.Christa G.
El cliente no dejó un comentario.JOSE C.
El cliente no dejó un comentario.Alfredo R.
I love your employee'sANGELLA R.
She checked the UHAUL in after we left which made check-in late by 16 minutes. Had to call UHAUL to get the extra day refunded. Just asked for keys, no other interaction.Cate H.
El cliente no dejó un comentario.JoAnna E.
El cliente no dejó un comentario.Roni H.
El cliente no dejó un comentario.Bernard R.
First off I ordered dollies to come with the truck. They agreed and stated I would have them. A couple days before my pick up they called to confirm everything and stated I would have the dollies as well. When I got there they stated they could not give me any dollies and I would have to purchase one to own. Then they also gave me a truck with a little over half a tank but the paperwork stated 3/4ths a tank so when I returned it I lost more money.ZACHARY S.
El cliente no dejó un comentario.Ronnie S.
El cliente no dejó un comentario.Yolanda B.
William was awesome!Jason T.
I am being charged an extra day even though the truck was dropped off 5-15-2022 at the Hammond store at 430 pm. I even stopped by the kenner uhaul on 5-16-22 to have them verify it because all the store had in Hammond was a lock box for key drop off. The kenner uhaul put me on the phone with customer support and I was told that uhaul was closed for 2 months. That was the drop off location that uhaul gave me. I will be fighting this unlawful extra charge.Ronald H.
Never a problem here.Aaron F.
El cliente no dejó un comentario.Joseph M.
El cliente no dejó un comentario.henry B.
Smooth pickup, helpful and informativeMitchell G.
El cliente no dejó un comentario.david V.
Nothing to say because everything went as planned with no bad or good things that happenedoscar M.
Not have the truck about to break downGREGORY M.
every one kindSTEPHEN D.
I spent about 2-3 hours in Houston troubleshooting electrical issues with the trailers lights. I ended up having to re-splice wires and even wire them differently because the running lights had a short in them. Because of this I did not arrive back in the city until 4am and had to get 3 hours of sleep before attending a previously scheduled event. I returned the trailer late because of this. I tried to explain this to the attendant but I don't think he understood. I also tried to inform him about the electrical issues so no other customer had the same issue. I'm disappointed I was charged an extra day. Had I not had the electrical issues I would have returned the trailer on time.Kyle H.
More people to work the counter.Sonya B.
This my first time in all the times I had a aweful product from uhaul hope I could get a refund and take that dolly out of service the ratchet is not operable and someone gonna hurt themselvesLEROY B.
This location was very efficient, very organized and their staff was very helpful and friendlyWilliam W.
El cliente no dejó un comentario.Vesna A.
El cliente no dejó un comentario.Daniel S.
Best way to goCheryl B.
This is how renting a moving truck is supposed to work!! Truck was ready as promised and the staff were excellent to work with. I will definitely recommend U-Haul, particularly this location, to others. Thank you!!John J.
El cliente no dejó un comentario.Guy F.
El cliente no dejó un comentario.Sharon G.
El cliente no dejó un comentario.Stewart B.
The staff at this location is extremely rude and not customer service friendly nor are they willing to help customers. It has been one excuse after another with this store. The entire experience in deal with this staff has been nothing short of difficult at best.ROBYN P.
El cliente no dejó un comentario.Nathaniel C.
El cliente no dejó un comentario.Nereida B.
She was very nice and professionalRandah A.
I wasn't informed about not having a furniture dolly until I arrived and the blankets weren't in the truck, I had to ask for them. It seemed like I bothered them and they really didn't care about the business! I'll never recommend this location to anyone. Hire people who care about the customer!Ernest B.
El cliente no dejó un comentario.Charles F.
El cliente no dejó un comentario.Candis B.
The gentleman who hooked up the trailer and later disconnected it is very efficient and also polite. He makes things run very smoothly.Marc C.
Friendly, fast, service. No problems at all.Steven M.
El cliente no dejó un comentario.alfred H.
El cliente no dejó un comentario.alfred H.
Disappointed that when I picked my truck up on Sunday April 24 that the attendant marked the fuel incorrectly and when I called it to her intention she told me to use my phone to report the error. I don't have a phone so I told her that was impossible. She came out to check the fuel level and told me it was close enough and that she could not do anything about it. I drove a total of 10 miles. I have been making this same trip for 15 years, 10 times a year and have never used more than a gallon of fuel. When I dropped the truck off I was billed for 4 gallons of fuel. Very disappointed!WILLIAM C.
El cliente no dejó un comentario.LATANYA G.
After hours drop off , couldn't comment on location.STEVEN B.
The online app was not that easy to navigate.Jason E.
El cliente no dejó un comentario.Nadia R.
Keep up the great work.DEANNA W.
El cliente no dejó un comentario.Nicholas B.
El cliente no dejó un comentario.Kathy C.
Staff was friendly & helpful. Easy & quick pick up.Erica T.
Everything was fine except the fact that when I got there, thr truck I originally reserved was not available because they misplaced the keys and had to give me a whole new truck which made the process take longer but I was called and left multiple voice-mail because the truck was returned late because another family had reserved it. I'm usually pretty punctual about my time but considering it was already later to get my truck because of their screw up it threw everything offJarmira B.
I did an online return. the store was open but there was no one there for me to return the key to. The store door was unlocked so I placed the key on the desk and took several photos. My AMEX account was charged but I did not get a receipt. I expected the receipt to be emailed to me but I have yet to receive it.don H.
El cliente no dejó un comentario.Hanane M.
El cliente no dejó un comentario.NORMAN S.
El cliente no dejó un comentario.Carl H.
Employees were border line rude. Just sad.MARY R.
BadMichael H. | Overall Experience
No service to be found on drop off date.Michael H. | Overall Experience
Servicios adicionales en esta ubicación
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