Comentarios de los clientes para U-Haul at University Texas

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Testimonios de clientes recientes de U-Haul at University Texas

Clasificación general:

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Valerie C.
Clasificación:

The customer service at this location was absolutely TERRIBLE. We reserved, paid for, and checked in online for a vehicle tow, went to the location to pick it up and they told us that we had to load the uhaul truck that we would be using to tow the vehicle tow before attaching it. They assured us that this was typical and the vehicle tow would be there for us the following day. The following day, the vehicle tow we paid for had been given to another customer! The woman that helped us was incredibly rude and unapologetic. It took 2 hours for her to change the paperwork and give us one of the other vehicle tows that we're sitting on the lot. We had a long long drive ahead and this 2 hour delay caused us to get in at 1:30 am.

Rebecca H.
Clasificación:

very nice and quick! Thank you very much 😊

ALI M.
Clasificación:

There should be a person who you can talk to in detail before leaving so that there is no doubt or issue afterwards

CORY B.
Clasificación:

I would give this location 0 stars if possible. I drove 4 miles (round trip) to my new apartment, but was charged for 32 miles. I was given a truck with very little gas and was charged $50 to refill the tank for the amount of miles I drove (which was fabricated to begin with). I ended up being charged $126 for a $34 rental. It is not my job to make sure the trucks are full of gas, I probably used 0.5 gallons, and ended up being charged roughly $75 more than what I should have paid. I will never go back to this location and will actively tell people to avoid it at all costs so that nobody else has to waste their hard earned money on made-up charges.

RICARDO S.
Clasificación:

El cliente no dejó un comentario.

Kent K.
Clasificación:

What is the status of my refund from UHaul? I'm still patiently waiting. Please contact me to discuss. Kent Kopnicky -- 979.557.6663 or via email at stdkjk18@shsu.edu

LUCA S.
Clasificación:

Staff at this location were not friendly, seemed annoyed that I was there and that I had questions about my order.

Logan P.
Clasificación:

The location is convenient, selection is wide, and staff is courteous.

Rhea B.
Clasificación:

I reserved a 5x8 and was given a 6x12 because ‘that's all they had' at the location even though I made a reservation. Then when I returned the trailer I was charged for a 6x12. NO ONE WILL RETURN MY CALLS OR EMAILS FOR A CORRECTION OF THIS. UNACCEPTABLE CUSTOMER SERVICE. My charges were more than double what they were supposed to be for the 5x8. Absolutely ridiculous.

JARED WARD R.
Clasificación:

El cliente no dejó un comentario.

Brandi L K.
Clasificación:

El cliente no dejó un comentario.

ADAM S.
Clasificación:

The location was dangerous at night. There were people SLEEPING in the trucks and between trucks on the lot and I was out next to the trucks scared trying to take photos of the vehicle. Even taking the keys to the Dropbox was scary as I had to walk between the areas that people were sleeping. This was completely unacceptable.

RUBEN N.
Clasificación:

As always I enjoy doing business with the University U-haul location. They seem to give the best customer service. Thank you.

KAREN I.
Clasificación:

The front desk staff, especially Vincent, was rude and condescending. When I told Vincent that I was allergic to smoke and the truck smelled of smoke he called me a liar, that he knows what smoke smells like, his brothers smoke. The woman at the counter after much rude and acting like I was putting her out by helping me, gave me a different truck that was not clean, it was caked in mud, there were French fries on the floor. She sent me out to that filthy- possibly COVID-19 EXPOSED- truck, she did not check the mileage or the gas level. The key was something I had not seen before and Vincent refused to show me how it worked. I ended up using the smoke smelling truck as they both told me that the other 2-3 trucks in the lot were already reserved. I told them, if the truck doesn't smell, as Vincent kept insisting, and the other trucks were reserved for other people, why not give my truck to one of them and let me drive a truck that would not give me an allergy attack. The front desk staff made me wait while they helped everyone else, customers that came in after me and anyone who called, before they would tell me no. I could drive the truck i'd been assigned or the unclean one. I chose the smoke smelling one, the female angrily took a can of Febreeze and went out and sprayed it. I did have an asthma attack, I did have to stop in the middle of the activity I was renting the truck for the use my inhaler and wait for my lungs to work, making the 1 hour trip to pick up a chair and move it, turn into 3 hours. I will NEVER use UHaul again. I have never encountered such incompetence and rudeness in a service position. These two people should not be working at the front counter anywhere. On the bright side, the man who was outside, a different man, was polite and helpful, who took the key and told me he'd check me in. He was pleasant.

BRITTANIA R.
Clasificación:

El cliente no dejó un comentario.

CHRISTOPHER D.
Clasificación:

El cliente no dejó un comentario.

CLYDE V.
Clasificación:

El cliente no dejó un comentario.

MADISON R.
Clasificación:

I was out the door and the truck in a timely manner. Returning the truck after hours through the night drop was easy. Price was fair.

Jerrod D.
Clasificación:

When I arrived the first Truck Share vehicle the app assigned was inaccessible. When it cycled to another, the second had all the doors open and a lot of trash in open cargo area. I saw an employee walking through the lot, and asked her to answer a quick question. She rudely told me "no, she couldn't help me." She did not point me to someone else, or indicate where I could go to get my question answered. I asked, " Is there someone who could help me?" She responded, "I'm in the middle of something." This was the rudest lady, I've ever seen in a customer service oriented business. I was to just cancelling and going somewhere else, when I found a gentleman who asked if I was having trouble. He kindly explained to cycle the app again until I got to an accessible truck. Once I found one, he opened it up and saw it had some dirt and debris in it. He said, "let me pull this one forward and I'll blow it out for you." This was a 180% turn from the service I got from the lady. I'm submitting an Average overall, because the experience with the lady was poor, but the gentleman's service was excellent.

ASHLEIGH E.
Clasificación:

Bigger lot

RALEIGH W.
Clasificación:

El cliente no dejó un comentario.

MICHAEL R.
Clasificación:

El cliente no dejó un comentario.

MICHAEL M.
Clasificación:

El cliente no dejó un comentario.

MICHAEL R.
Clasificación:

El cliente no dejó un comentario.

Jose R.
Clasificación:

El cliente no dejó un comentario.

SAMUEL J.
Clasificación:

They got truck and equipment checked in.

Cassidy S.
Clasificación:

Customer service was non-existent. I was told to do everything online even while standing in front of a real live person. After having to ask for help to find my truck, the gas tank was on E and the mileage was wrong. I tried updating it online but the website froze. After walking back inside again, the woman at the front told me not to worry about it just take pictures and try to put it in the thingy-magiggy. Also told that renting the truck out with NO gas was “policy” because people steal the gas. Upon returning the vehicle within reg store hours, I waited by the truck for 15 minutes like the signage said. Nobody helped me so I finally asked a guy in a uHaul shirt and he said, “leave the keys in it and you'll get a confirmation email in like 15 minutes.” I didn't get an email until the next day and was charged for mileage I did not use. I was charged at least $100 more than I was supposed to. Horrible experience.

BOBBY L.
Clasificación:

El cliente no dejó un comentario.

Paul B.
Clasificación:

Checkin was very fast and the crew in back at checkin was very pleasant and helpful. Keep up the good work!

ADRIANA J.
Clasificación:

Lady in the front desk was very rude and unprofessional.

NICOLAS W.
Clasificación:

El cliente no dejó un comentario.

MICHAEL S.
Clasificación:

El cliente no dejó un comentario.

Paulina B.
Clasificación:

The owner was absolutely amazing and the customer service was great! Probably the best uhaul location I have been to and I have used this service for 5 moves.

LINDA D.
Clasificación:

We had a calm smooth transaction when picking up our u haul truck. The office was clean happy and friendly. I am now more impressed than ever having two u haul experiences two locations in one city. A team effort between offices was smooth and helpful too. Thank you for helping make our move easy and enjoyable ... Linda and Gary, Austin Texas.

DAMON C.
Clasificación:

My representative had Stellar service. Was pleasant and very customer oriented multi tasks with the customer needs

CHAD S.
Clasificación:

Good experience, especially happy with the guy that helped me was super helpful and really nice

Jackie C.
Clasificación:

awful experience, as usual. you can stand in front of someone for 10 minutes and they will never acknowledge you. such an annoying day.

THELMA H.
Clasificación:

Only thing was the truck was on empty, due to people stealing gas. However, I was reimbursed for the gas I put in. Thank you. Overall it was great

Robert L.
Clasificación:

El cliente no dejó un comentario.

Britany B.
Clasificación:

El cliente no dejó un comentario.

Paola P.
Clasificación:

It took 15 mins waiting with no others waiting to be attended to. The truck itself had a huge stain on the driver seat, we were flagged down by other drivers that a backlight was out while driving at night, there was a lighter and other personal belongings that weren't ours in the passenger side pocket. The paperwork also said that it had 1/2 a tank when we got it, but it was less than half.

MELODY F.
Clasificación:

Better customer service. Easier use of online checkout.

REBECCA D.
Clasificación:

I would never go to this U-haul again and would never recommend it. First, the entire lot is an absolute mess and finding somewhere to park is difficult. Second, the woman working at the desk put her head down on the table and closed her eyes for a little nap while helping us pick up the truck. She also mumbled and barely spoke. Then, we waited in the parking lot forever waiting for them to give us the keys and no one ever showed up until we chased someone down around the lot. Overall, this uhaul facility was an absolute mess.

Tammy D.
Clasificación:

El cliente no dejó un comentario.

Robert L.
Clasificación:

El cliente no dejó un comentario.

ROBERT W.
Clasificación:

The owner Mark was very helpful. They noticed an issue with the tie down chains and replaced them.

DOMINIC B.
Clasificación:

I was in contact after hours abd rthey didn't acknowledge. The trailer was stolen sp]i they picked up the truck abd I can't get ant of my possessions back. Including my phone. Also the bil isn't correct on many aspects. I plan to sue your company

Daniel N.
Clasificación:

Fuck you. You destroyed my entire life.

SKE J.
Clasificación:

El cliente no dejó un comentario.

Elaine C.
Clasificación:

Staff was great!!

Brittney N.
Clasificación:

El cliente no dejó un comentario.

Darrell M.
Clasificación:

The driver who dropped off the U boxes was great. She should get gold stars

Oscar R.
Clasificación:

Excellent service

JOSE M.
Clasificación:

Vincent was professional, courteous, and provided prompt service. This is the second great experience in a row. Mark B. was great last time. good job!

WILLIAM W.
Clasificación:

El cliente no dejó un comentario.

Mariana L.
Clasificación:

Awesome services! Thank you!

Kimberly M.
Clasificación:

El cliente no dejó un comentario.

Chris M.
Clasificación:

El cliente no dejó un comentario.

SAMUEL C.
Clasificación:

El cliente no dejó un comentario.

Nicholas W.
Clasificación:

Above and beyond. Best uhaul experience I have had.

LINDA H.
Clasificación:

It was only1 person on duty to check in and check out customers and be in the back at times. However things went very smoothly

thomas S.
Clasificación:

Your website switched me from nearby slaughter lane to 40th and I 35 about 14 miles away with no explanation. Finally after a 15 mins hold the young staffer explained that they were out of those trailers at slaughter regardless of what the website said At pickup the young man failed to mask up after wing requested to do so and seemed incredulous when I explained that I wouldn't go into the office because of Covid in and I asked him to get the paperwork and bring it out. I thought I had filled the paperwork out on line and shouldn't need to in any case When I returned the trailer to the store I was directed to go to the drop off lane only to be told when I got there that it was for trucks only and to please take the Trailer back to the other side of the store. There were so many trucks that there was no way to get through the lot and so it took 15 mins to drive around through the neighborhood to get back to the front of the store. To drop off the trailer Your staff were all nice and pleasant but the process was a mess Next time I'll rent from Home Depot

jamuma B.
Clasificación:

The guys helped me get the trailer loaded even though it was cold and raining. They were very helpful.

JENNIFER O.
Clasificación:

The location was very busy, but the team was working very hard to process the customers in a very pleasant manner!

KINDELL H.
Clasificación:

The truck smelled like cigarettes but other than that everything was clean

Raymond O.
Clasificación:

No problems dropping of vehicle, everything was fine. Thanks

Jahangir A.
Clasificación:

We went to pick up our vehicle and got the vehicle we requested was not the one that was available. Instead we got a different size and had no choice but to take it because the correct size we requested magically was not on the lot. They could have contacted us or disclosed this earlier. After giving us the wrong vehicle they almost charged us the upper price until I caught it and requested it to be changed (they did change the price). A hassle that could have been avoided with communication. The driver and passenger part of the uhaul was dirty too.

jared B.
Clasificación:

Marcus was incredibly helpful. He made something that i anticipated to be a hassle very easy

KRISTEN D.
Clasificación:

Was moved to this location after I had already arrived at my original pickup location. I checked in before heading out and the check in information said one location but when I arrived, the truck they had was already reserved for someone else. The customer service rep I spoke to was very rude and refused to see how frustrating it was and to credit me for the extra mileage I would have to put on the truck. She hung up on me, also, because I was being "combative" for requesting a credit on the additional miles. VERY bad experience. No one will read this anyway, so this is probably pointless. Shitty corporations like this are the bane of the society we are forced to live in.

JON S.
Clasificación:

El cliente no dejó un comentario.

DUSTIN L.
Clasificación:

El cliente no dejó un comentario.

TROY C.
Clasificación:

El cliente no dejó un comentario.

jose M.
Clasificación:

Mark Barrientos was great as was the crew upon my return on new yrs eve. welcoming, polite and prodessional.

ELIZABETH C.
Clasificación:

El cliente no dejó un comentario.

ALEX W.
Clasificación:

Awful experience. I was told I was going to be charged (at max) $150 and was charged $375. There are so many hidden fees and on top of that - when we tried to take the uhaul in, they closed early and charged me for another day. DO NOT GO HERE!

Mary F.
Clasificación:

The equipment I ordered was switched for a bigger truck which caused logistical problems for me. Plus I ordered and pay for two dollies and they were not available so I had to buy a dollie. I have not yet received a credit for the cost of the dollie rental. The location was understaffed and were not able to deal with the situation timely.

SHAUNA R.
Clasificación:

The truck I reserved was not available. I had to wait over 45 mins to get something which was way smaller then what I needed. The guy told me that my drivers license didn't look like me which caused a HUGE issue. After speaking with the manager and jumping through hoops I got a truck. Only to have to go back inside to tell them they forgot the dolly I paid extra for. Even after reminding the guy about 100 times. What a nightmare!

Craig G.
Clasificación:

El cliente no dejó un comentario.

Michael H.
Clasificación:

El cliente no dejó un comentario.

SRINATH T.
Clasificación:

El cliente no dejó un comentario.

Rob H.
Clasificación:

Terrible service and terrible attitude.

GARY T.
Clasificación:

Have all equipment available that was pre-ordered. Did not have furniture dolly and only 1/2 of pads ordered. Otherwise, checkin and checkout was very smooth.

Tim M.
Clasificación:

Terrible customer service. I was accused of having an attitude by a person behind the counter that was more interested in his fruit salad than being of any help. He picked a fight with me at every turn and his mouth ran off incessantly. He would not listen.

Michael N.
Clasificación:

Had to return to the store the day after dropping off the trailer because they did not check the trailer in when received.

lloyd E.
Clasificación:

Everything was great I enjoyed the ride thank you for letting me ride the employees were so great and businesswise they took care of my needs appreciate it and I will recommend others to you

MATTHEW JASON R.
Clasificación:

El cliente no dejó un comentario.

John J.
Clasificación:

Staff was not very receptive or communicative. Bad attitude at front desk.

JASON N.
Clasificación:

Very helpful staff, great service!

Nathan S.
Clasificación:

Did not request a dolly - was still charged for it. Tight schedule on moving day meant I didn't want to wait in line to dispute it, but I shouldn't have had to pay for it. Otherwise a decent experience.

Mandy C.
Clasificación:

Smelled of marijuana smoke when I walked in. Agent was inattentive. Charged me an additional $100.00 without ever saying he would. Indicated the gas tank was full on the contract when it looked like 7/8 on the dash board.

Lindsay B.
Clasificación:

El cliente no dejó un comentario.

John E.
Clasificación:

El cliente no dejó un comentario.

Alex G.
Clasificación:

El cliente no dejó un comentario.

MILDRED R.
Clasificación:

El cliente no dejó un comentario.

Christopher K.
Clasificación:

I filed a complaint with uhaul corporate on Sunday and requested a full refund based on extremely unprofessional staff at this location. I still have not heard back.

William B.
Clasificación:

Truck was dirty with no gas in the tank and I ended up paying 4 times as much as I was quoted. $50 turned into $200 some how. Not going back.

LARRY L.
Clasificación:

El cliente no dejó un comentario.

KATHERINE A.
Clasificación:

Great staff. Chaotic site plan. Convenient location and they always have materials.

Jeremy C.
Clasificación:

El cliente no dejó un comentario.

Davis D.
Clasificación:

El cliente no dejó un comentario.

James T. | Overall Experience |
Clasificación:

Thanks.

Daniel Z. | Overall Experience |
Clasificación:

Service was excellent, all of the staff were very friendly and helpful. My move was very easy!

John R. | Overall Experience |
Clasificación:

I never saw the storage facility since I had my stuff delivered. My only complaint was some poster frames got damaged from the rain. Not a big deal.

Kathryn G. | Overall Experience |
Clasificación:

Thank you for such great service! Communication and delivery was exceptional! A special thank you to Carlos who delivered our U box!! He was very respectful and polite! He represented UHaul very well

Stacy R. | Overall Experience |
Clasificación:

Fantastic!

Michael C. | Overall Experience |
Clasificación:

Will never return. I was talked down to and yelled at over the phone (refer to my recorded conversation with John), then transferred back to customer service to be placed on hold when asked for a mgr.

dipanshu m. | Overall Experience |
Clasificación:

for uhaul management and not for this facility: when i start relocation i do not know which area in city i will finalize house. allow change of uhaul address near to house while goods are in transit.

FRANCHOT C. | Overall Experience |
Clasificación:

None

Rachel L. | Overall Experience |
Clasificación:

Don't seem to know what's going on with any Uhaul services other than trucks. Wouldn't return, wouldn't recommend

Hailey T. | Overall Experience |
Clasificación:

We love the staff at University UHaul. The Ubox option makes the 2 week move out/in gap at UT so much easier!!!

Stacey C. | Overall Experience |
Clasificación:

Staff very helpful, pretty smooth process all around

Victoria Z. | Overall Experience |
Clasificación:

Incredibly long wait for absolutely no reason at all. Will not be using U-Haul again.

Jacob S. | Overall Experience |
Clasificación:

Staff members were unable to access my information in a timely manner and my reservations took upwards of 20-30 minutes to retrieve due to staff members' inability to use computers and the uhaul cite.

Alexander G. | Overall Experience |
Clasificación:

Very easy moving experience. The manager helped me attach the pods to the rented pickup truck in a speedy and efficient manner. Great service.

Catherine C. | Overall Experience |
Clasificación:

Everyone working at this location is very accommodating, kind, and professional. The general manager, Jason, went above and beyond to help me out with a very frustrating situation. Give him a raise!!!

Johanna R. | Overall Experience |
Clasificación:

I did not physically visit this facility since the mover picked up and returned the U box for me. Jason was the one that answered my call before 6/11. Rating is based on CA facility I visited.

No se han enviado comentarios para esta ubicación.

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