U-Haul at University of Florida

9378 comentarios

802 N Main St   Gainesville, FL 32601
(@ 8th Ave & Main)

(352) 373-8533

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(352) 373-8533

802 N Main St
Gainesville, FL 32601

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
3.0

El cliente no dejó un comentario.

Michelle B. 
Clasificación:
5.0

Staff were friendly and helpful.

Della D. 
Clasificación:
1.0

Did nothing about my trucks broken door.

Breanne G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ames A. 
Clasificación:
5.0

I have no complaints at all! Cindy and all the people at this location are extremely helpful and polite and honest. Great place to do business!

GAIL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

John B. 
Clasificación:
5.0

El cliente no dejó un comentario.

JON U. 
Clasificación:
5.0

El cliente no dejó un comentario.

William H. 
Clasificación:
5.0

There wasn't anything done today that could be improved upon. Was excellent customer servicd

Deborah S. 
Clasificación:
5.0

nothing every thing was perfect the sales woman was so nice and the man hooking up the trailer was very good

WALTER T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Daniel T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Bill B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cheryl Z. 
Clasificación:
3.0

I recommend For uhaul to communicate with their workers better. I was ask if I wanted a discount if I dropper of in a location further than My Destination. I said no. But when I went to drop off near my destinations. They were full and had to go an extra 45 minutes to drop off to the place where I said no to. Which was 45 minutes away.

PATRICIA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

GEORGENE S. 
Clasificación:
5.0

I was informed that I could drop off the truck at ANY U-Haul dealer. Took 4 attempts before one would accept the truck. A REAL BUMMER! DEALERS SHOULD BE ACCURATE IN INFORMING CUSTOMERS THAT A UNIT MUST BE RETURNED TO THE DESIGNATED DEALER.....NOT JUST THE MOST CONVENIENT TO THE CUSTOMER!! I WILL DO DUE DILIGENCE IN THE FUTURE BEFORE RENTING ANOTHER U-HAUL AND CHECK WITH OTHER RENTAL COMPANIES MORE FLEXIBILITY IN RETURNING UNITS.

JAMES N. 
Clasificación:
4.0

Perhaps a no smoking sign on windows of rentals. The truck we rented had lingering cigarette smoke that adversely affected my allergies.

CANDACE J. 
Clasificación:
5.0

Great office and people to work with. Great trucks. Ron

Ronald S. 
Clasificación:
5.0

Super easy! Thank you.

LUKAS A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Connor R. 
Clasificación:
5.0

El cliente no dejó un comentario.

FERNANDO R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Justin M. 
Clasificación:
5.0

All was great.

george B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jon D. 
Clasificación:
5.0

They did great! Easy checkout.

Amanda W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan G. 
Clasificación:
5.0

Drop off was quick and efficient and the gentlemen that pulled the trailer off was great.

James R. 
Clasificación:
5.0

El cliente no dejó un comentario.

kevin T. 
Clasificación:
3.0

The truck was filthy inside and out. It was covered in mud and look like it had been driven through a cow pasture. We had very little time to move that day so I didnt ask for it to be switched.

MATTHEW B. 
Clasificación:
5.0

Thanks again! Great service! Efficient

RAYMOND D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Heriberto L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JANINE A. 
Clasificación:
5.0

El cliente no dejó un comentario.

RODNEY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOSEPH B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark L. 
Clasificación:
5.0

First truck was vibrating very bad and had to take it back. Second truck smelled like pets in the cargo area and was not clean.

ELVIN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARTHA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dagan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Robert B. 
Clasificación:
2.0

This is a comment on the overall experience for the day. Not one location specifically. My pickup location was changed at the last minute and without any notification. So we arrived at the "wrong location." No big deal. We quickly got over it. The new location was close by. We were offered a discount if we changed drop off location also. Seems easy enough and we like discounts. But they did not provide an address, just a general location. I didn't think this would be a problem since I am familiar with the area. However, when I looked for an address we realized there are two Uhaul locations in that area. I called the local center to try and clarify. I was on hold for over 20 minutes, and their information system hadn't been updated to reflect the correct drop off location. Because of that, I was threatened with a wrong drop off location fee. I informed them of my frustration due to the change in pickup location without notification and that I absolutely would not be charged a change of location fee since I wasn't provided with a correct address and they couldn't find one themselves either. They attempted to correct me. I repeated myself and told them where they would find their truck (the address I was going to) and thanked them for their time and said good bye. This phone conversation took place minutes before closing and we were racing against the clock to make the drop off location in time. Thankfully I guessed locations correctly and I wasn't charged a wrong location drop off fee. Overall, a below average experience. Which is disappointing.

Jacob S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mehdi T. 
Clasificación:
5.0

Great experience, worked perfectly

Robert E. 
Clasificación:
5.0

El cliente no dejó un comentario.

Julio C. 
Clasificación:
5.0

Easy check in and out. Very courteous and helpful employees.

JJ A. 
Clasificación:
5.0

Great experience with all staff involved, for pickup and delivery.

Richard E. 
Clasificación:
5.0

Very fast checkout. The employee was friendly and professional. The truck seemed very old and noisy, especially when starting from a stopped position. It seems like the transmission cold use some work. Otherwise, we are satisfied with the location and would definitely use it again

Carl H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Louis P. 
Clasificación:
5.0

Keep doing what you are doing. The customer service was excellent.

Nealon S. 
Clasificación:
5.0

I always have an excellent experience with U-Haul. The ease of making a reservation, the ease of picking up and contracting, and the ease of returning and checking out couldn't be better. I will always be a customer of U haul for my truck rental needs.

CHRISTOPHER Q. 
Clasificación:
5.0

El cliente no dejó un comentario.

ERIC J. 
Clasificación:
4.0

El cliente no dejó un comentario.

James B. 
Clasificación:
5.0

I really liked this location and the people who worked here were helpful.

ARIELLE J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney T. 
Clasificación:
3.0

I had to pay for two days even though I used less than 24 hours, also used over 30 miles less than expected and got no credit for either, seems disingenuous to charge for what I didnt use

MICHAEL O. 
Clasificación:
3.0

El cliente no dejó un comentario.

TAMARAANNE C. 
Clasificación:
3.0

Staff was friendly and the store was clean. However, my reservation included a utility dolly but there wasn't one in the truck. I should have confirmed it was in the back before leaving with the truck, but would have appreciated an employee making sure it was there before handing me the key.

ANTHONY N. 
Clasificación:
5.0

El cliente no dejó un comentario.

heather V. 
Clasificación:
4.0

El cliente no dejó un comentario.

Develyn S. 
Clasificación:
2.0

I was overcharged for a rental.

Edwin R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Terina S. 
Clasificación:
5.0

Nothing service was good and fast.

KHALILAH P. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Scott S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROGER E. 
Clasificación:
1.0

El cliente no dejó un comentario.

David O. 
Clasificación:
3.0

I was told the four pin connector on my car was not functional, so I was told I needed to buy an adapter to use the larger plug for $14. Once I got home and carefully plugged the four pin adapter in, it worked fine. Without a receipt, and the staff offering to throw away the packaging, I guess I can't return it (especially since I one-way rented and returned the trailer near my home in North Fort Myers). NOT a cool sales practice upselling like that, essentially forcing your customer to but items they don't need. Very tacky.

Robert F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mark A. 
Clasificación:
5.0

El cliente no dejó un comentario.

James S. 
Clasificación:
4.0

everything was good

Ronald M. 
Clasificación:
1.0

No point in making a reservation if you won't have a truck and I have to drive to another location to get the truck.

BRIAN B. 
Clasificación:
2.0

El cliente no dejó un comentario.

Crystal S. 
Clasificación:
3.0

Don't change the size of the vehicle upon arrival and expect us to fill up a gas guzzler.

ANGELA T. 
Clasificación:
4.0

El cliente no dejó un comentario.

RANDALL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christy W. 
Clasificación:
5.0

El cliente no dejó un comentario.

James D. 
Clasificación:
1.0

The cabin smelled like cigarettes and there were burns on the seat. The cabin clearly has not been sanitized from the previous users-- there was ash on the steering column and the steering wheel smelled like oil. The arm rests were oily and the seat belt felt grimy. The storage bay was clean but it smelled like a mix between sewage water and fermented beer...and I had to put my personal belongings in there? All-around a bad experience this time. $19.99 in town is affordable, and we don't expect anything special, but it shouldn't be this gross!

Shane F. 
Clasificación:
1.0

The two guys working were awful and very rude. I am pregnant and allergic to wool. I folded half of the furniture covers, I explained that 6 of them came nearly folded in a bag and the other 6 were not folded (I have pictures). I was told I had to fold the blankets. I was also told there is a fee, I did not see this fee anywhere in the terms and conditions. Horrible customer service. Horrible service. Horrible communication. Horrible experience.

Keisha C. 
Clasificación:
5.0

Friendly staff. Convenient hours. Large inventory.

Ronald T. 
Clasificación:
1.0

Trailer rental was more complicated than it needs to be. Wasn't able to use the card information given online to pay, asked to use cash payment and was told to provide proof of registration (I did not have this, nor did I know I would need it, and heard another employee questioning this procedure behind the counter). Employees not wearing masks, talking about customers behind counter within earshot of customers. Trailer we rented had multiple large cracks in it. Employees & managers could treat customers with more respect. Gracias por tu tiempo.

CORINNE H. 
Clasificación:
4.0

El cliente no dejó un comentario.

JEFFREY L. 
Clasificación:
5.0

Smoother key pickup

Justin H. 
Clasificación:
1.0

One of the worker wasn't wearing a mask and he was very non-scalant about several people issues. I used the online app and still had to wait a hour to get the truck. Lastly, A truck for 2.5 hours went from $19.95 to $65+. Very frustrating and disappointing

Erica M. 
Clasificación:
5.0

Rented a few trucks from this location in the last morning month. Jenni is always pleasant and a joy to work with.

Rob G. 
Clasificación:
5.0

El cliente no dejó un comentario.

CLIFFORD C. 
Clasificación:
1.0

Application process on phone asked for more phone number than I have. Not everyone has a home phone. This seemed to hold everything up and took a long time to get truck checked out. Also truck had undocumented dent.

James H. 
Clasificación:
4.0

The milage fee seems a bit high given that every mile is charged on local rentals.

LOREN K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JUDITH M. 
Clasificación:
5.0

All the staff was professional and courteous. We dealt with Cindy who was wonderful.

DAVID D. 
Clasificación:
4.0

El cliente no dejó un comentario.

ADAM A. 
Clasificación:
4.0

Wait time when you've made reservations already

VANESSA K. 
Clasificación:
1.0

not a good experience

RICARDO ANDRES K. 
Clasificación:
1.0

I did not want any insurance on the rental. At it was applied without me knowing. I emailed the site to dispute the charge and have not heard back from them. This isn't the first time this location has been unhelpful to me.

Kurt N. 
Clasificación:
5.0

Staff were all excellent and very helpful. The U-haul corporate web app/mobile process is infuriatingly bad. awful app. Just terrible. The customer service rescued me and had me on my way on schedule.

AmIr R. 
Clasificación:
3.0

El cliente no dejó un comentario.

CATHERINE T. 
Clasificación:
5.0

El cliente no dejó un comentario.

Pausefunei H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Maritza Z. 
Clasificación:
3.0

El cliente no dejó un comentario.

Roger D. 
Clasificación:
3.0

El cliente no dejó un comentario.

PHILLIP W. 
No se han enviado comentarios para esta ubicación.

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