Customer Reviews for U-Haul at Spruce Hills

5,791 reviews

1012 Spruce Hills Dr   Bettendorf, IA 52722
(@ I-74corner of Spruce Hills Drive & Utica Ridge Rd, Across from Old Chicago pizzeria)

(563) 359-3453

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(563) 359-3453

1012 Spruce Hills Dr
Bettendorf, IA 52722
(@ I-74corner of Spruce Hills Drive & Utica Ridge Rd, Across from Old Chicago pizzeria)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Awesome people - great service.

Ben Chestnut 
Rating:
4.0

Customer did not leave a comment.

Andrew Adamson 
Rating:
5.0

Awesome service!

Mark Strawhacker 
Rating:
4.0

Hire more help. The nice gentleman who helped us with our rental was working alone on a saturday morning and swamped with work and customers.

Tom Corlett 
Rating:
5.0

Customer did not leave a comment.

Christopher Levitt 
Rating:
5.0

Customer did not leave a comment.

Sara Morris 
Rating:
5.0

Customer did not leave a comment.

Michael Harrison 
Rating:
3.0

Tried calling 6 times to no avail. I don’t want to be transferred to a Call Center.

Randall Carlz 
Rating:
5.0

Manager at this facility was friendly, helpful and very competent. Process of ordering getting appointment and installation was smooth. Like text messages. Great job.

Diana Bruemmer 
Rating:
5.0

The only Uhaul location I will use. Tamara is a true asset to your company. It was an emergency and everyone made it so easy and stress free it was amazing. Keep up the good work! And give that lady a raise, she's worth it! Mary Rockwell

Mary Rockwell 
Rating:
4.0

Customer did not leave a comment.

Ron Miller 
Rating:
5.0

More 10 trucks

Carol Mariman 
Rating:
5.0

Customer did not leave a comment.

Tom Kruse 
Rating:
5.0

Customer did not leave a comment.

Jodi Larson 
Rating:
5.0

Customer did not leave a comment.

Stephen Lardner 
Rating:
5.0

Customer did not leave a comment.

Jonathan Goodney 
Rating:
5.0

I've rented a few Uhaul's from this location and eat time the process has been fast, easy and hassle free. Even the time where I arrived over a hour early from my trip, they accommodated me.

Michael Randle 
Rating:
5.0

One person handled a very large crowd of customers. She did great! No complaints about being short handed and very professional.

PETER BARBOUTIS 
Rating:
1.0

The man who took care of us seemed very unsure every step of the way. We specifically asked for a one-way trip, going as far as changing our miles and time to accommodate this. We specifically talked about and asked for the closest Cedar Rapids uHaul, when we unloaded and were ready to return, we noticed he had booked us for a round trip.Thid made my three hour drive into a six hour one, wasting my entire day. I don't understand why it's impossible to simply change the location of dropoff. I will be telling everyone I know to never come to this location

jerrad gahagan 
Rating:
3.0

Customer did not leave a comment.

Victoria Wacker 
Rating:
1.0

See above comment.

Kristen Logan 
Rating:
3.0

it went smoothly, the truck worked fine. only complaint is that he indicated the gas guage was higher than it actually was, so i had to pay extra in gas to not get fined. maybe i could have gone back and showed him, but moving day was so hectic I didn't have the bandwidth for that, and it just felt shady and frustrating.

Kyle Roeser 
Rating:
5.0

Customer did not leave a comment.

Randall Hayter 
Rating:
3.0

Customer did not leave a comment.

Travis Janssen 
Rating:
2.0

The gas was below full when we picked the truck up so we had to fill it up when bringing it back. Also, renting the furniture blankets for 10$ is a rip off. I thought they were bought...not returning them costs 96$?! Such a needlessly stressful experience and won't be using uhaul again for my upcoming move. Half the employees couldn't help when we returned those stupid blankets and came came out of pocket for someone else not filling the tank before us. Didn't even get a credit as a oops we didn't make sure the tank was full. Not worth the bother of renting from here.

Courtney Blood 
Rating:
4.0

I appreciate the good service. I would have liked to have seen that the previous user of the van we rented had taken the time to have swept it out. But the convenience, the price, and the service are always positives with U Haul. Thanks.

Glenn Kalin 
Rating:
4.0

Customer did not leave a comment.

Terry Patton 
Rating:
5.0

Customer did not leave a comment.

frank boothe 
Rating:
5.0

I reserved a pickup truck but at last minute was called to tell me that it wasn't available. Was disappointed to be put in a van.

Debbie York-Webb 
Rating:
5.0

Great customer service

STEPHEN BOOZER 
Rating:
2.0

I stropped in and made my reservation a few days earlier. The guy reserved the wrong truck even after I corrected him. The parking lot was iced over and nobody was interested in salting it. It was the extremely slick wet clear ice that you can't stand up on. I waited far to long to be waited on when I arrived. I chatted with other people in line, one who was renting everyday because his work truck had an insurance claim. He said it was the same deal everyday. Either speed up the process or get more employees.

JOHN DRENTER 
Rating:
5.0

Customer did not leave a comment.

ajay singh 
Rating:
2.0

9am reservation, they USED TO have the rental trucks in cold weather, started and warming up…..NOPE, and it was -5°, WTH? First truck had to be put in the garage, it wouldn’t stay running…….it would have if the employees had it warming up. That is why I reserved 9am, not just as they open. This isn’t my first rodeo 2nd vehicle stuck in a drift Got to our house, loaded and truck is DEAD. Keys on the dash, so I know it wasn’t left on, called them, instructed to call UHaul Assistance…….YOU call em…..WHO’s PAYIN WHO?? I had to jump it Transmission went south on it Had to call UHaul Assistance again, this time I had to abandon the PoS It had to be towed I cannot have faith in UHaul anymore

Don Godke 
Rating:
5.0

Customer did not leave a comment.

janet Baird 
Rating:
5.0

In extreme weather this location was excellant

Joe Varble 
Rating:
5.0

Customer did not leave a comment.

Stephen Lardner 
Rating:
5.0

Customer did not leave a comment.

Heather Mccormick 
Rating:
5.0

Nothing to add.

Frank York 
Rating:
5.0

Customer did not leave a comment.

Chad Micek 
Rating:
1.0

The assistant manager is rude, unwelcoming and should consider other options for employment handing out keys at U-Haul is so miserable for her

CODY FREEMAN 
Rating:
5.0

In and out in no time to rent. Quick with the return

Craig Mueller 
Rating:
5.0

The three staff members that were there were all friendly and helpful. Tamara was especially impressive. She was polite, professional, and made the drop off experience better.

Jarred Charming 
Rating:
5.0

Your representatives in person and on phone were fabulous to work with. I believe they were sisters and they had everything in order and made our experience so easy!!!

angela gaskins 
Rating:
1.0

The man behind the counter hassled us about it being the wrong drop off location even though we were told we could drop it anywhere. Claimed we would be charged for it.

Lisa Bell 
Rating:
5.0

Customer did not leave a comment.

Heath Hummel 
Rating:
5.0

Customer did not leave a comment.

GARY SEARS 
Rating:
5.0

Great staff in and out in no time

Robert Woolsey 
Rating:
5.0

Tamara was awesome and accommodating

matthew prine 
Rating:
4.0

They were very helpful and friendly

Deirdre Lavine 
Rating:
5.0

Customer did not leave a comment.

David Miller 
Rating:
5.0

I have rented from this location Spruce Hills Drive - Bettendorf, IA several times and I would highly recommend this location for truck rentals

Rick Buckles 
Rating:
1.0

Customer did not leave a comment.

Margarete Claudy 
Rating:
5.0

I would say double check the trucks after drop off.

Marshano Richardson 
Rating:
5.0

Staff greeted me upon arrival. Checked me out promptly and I was on my way.

David Newell 
Rating:
5.0

Customer did not leave a comment.

DOUGLAS SMITH 
Rating:
5.0

It was so simple and smooth I'm actually mindblown

Samule Frost 
Rating:
5.0

Customer did not leave a comment.

johan loubser 
Rating:
4.0

Customer did not leave a comment.

Julie A Watkins 
Rating:
5.0

I appreciate the attention given to me by two different employees. I thought the price of the rental was very reasonable and I was impressed with the quality of the van. Thanks!

Glenn Kalin 
Rating:
5.0

Check transmission fluid. Seem a little slow shifting in 2nd & 3rd gear.

Michael Salter 
Rating:
3.0

Customer did not leave a comment.

Karen Cochrane 
Rating:
1.0

I was cheated out my deposit

Delilah Goodman 
Rating:
5.0

Customer did not leave a comment.

Mya Benhart 
Rating:
5.0

Employees were great, very helpful, and super accommodating (I realized I forgot to do something after I checked in, but needed to do before taking trailer). Would use again.

Shawn Cumby 
Rating:
4.0

Worked as expected. Ride could have been quieter and smoother. USB ports on the dash would have been nice.

Dee Ahuja 
Rating:
4.0

The truck I rented was visibly dirty and reeked of air freshener in an attempt to cover up the cigarette and marijuana odor. I had to drive with the windows down even though it was cold outside.

susan swihart 
Rating:
4.0

Returning the truck was difficult & app didn't work on my phone. Had to use a different phone.

Kelly McNichols 
Rating:
5.0

Customer did not leave a comment.

Matt Westfall 
Rating:
4.0

Customer did not leave a comment.

DARREN LONG 
Rating:
4.0

Had trouble locating drop off u haul in Bolingbrook.

james Gillilland 
Rating:
5.0

Customer did not leave a comment.

Lauri Wiese 
Rating:
5.0

Rebbeca, Was fantastic to work with. I will be renting there again.

Kevin Murphy 
Rating:
4.0

Customer did not leave a comment.

Todd Marland 
Rating:
5.0

Customer did not leave a comment.

Tom Gritton 
Rating:
5.0

Customer did not leave a comment.

Shane Brewer 
Rating:
5.0

Customer did not leave a comment.

Christian Outman 
Rating:
5.0

Customer did not leave a comment.

HARRY ALTER 
Rating:
5.0

I have used this location many times. They’re always professional and courteous and help getting things set up for you to get your stuff done. Excellent store.

Gary Nellis 
Rating:
5.0

Helpful, friendly and fast service. Thank you!!

carol metzger 
Rating:
5.0

Customer did not leave a comment.

Philip Parsons 
Rating:
4.0

Customer did not leave a comment.

Amanda Carnas 
Rating:
5.0

The only uhaul location in the quad cities I'll use.

Zachary Cunningham 
Rating:
5.0

NA

Ashar Khan 
Rating:
5.0

Customer did not leave a comment.

Timothy Krause 
Rating:
5.0

Customer did not leave a comment.

John Whitehead 
Rating:
4.0

Customer did not leave a comment.

DARREN LONG 
Rating:
4.0

Customer did not leave a comment.

Kara White 
Rating:
5.0

The van was perfect for moving all the smaller items good bargain

bob Garman 
Rating:
5.0

Customer did not leave a comment.

Thomas Tenboer 
Rating:
5.0

Great service and easy to use experience.

Joseph Pittard 
Rating:
5.0

Customer did not leave a comment.

Jodie Mahnesmith 
Rating:
5.0

Never a bad experience at this location

Gary Nellis 
Rating:
5.0

Customer did not leave a comment.

Lola Hanna 
Rating:
5.0

Excellent

Russell Nimtz 
Rating:
4.0

Customer did not leave a comment.

Emilia sierra 
Rating:
3.0

The after hours return is a pain and doesn't work that good. This is the second time I have experienced difficulties when returning a vehicle.

Amanda Littrel 
Rating:
4.0

Truck was not cleaned after last user

Patricia Schinkel 
Rating:
3.0

I'm due a bit of a refund. We'll see how that goes!

Phillip Propes 
Rating:
3.0

Customer did not leave a comment.

david banfield 
Rating:
5.0

Every time we trying to rent equipment or U haul they always want you to rent for only 4 to 6 hours or eight hours when you’re paying for full price the shoot atlas give us 24 hours

Pankaj Patel 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Trucks

    We have the largest selection of new trucks!

  • Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane

    Propane service delivered straight to your door!

  • Trucks for Sale

    We have the largest selection in the industry!

Back
To Top