Customer Reviews for U-Haul at Spruce Hills

5,263 comentarios

1012 Spruce Hills Dr   Bettendorf, IA 52722
(@ I-74corner of Spruce Hills Drive & Utica Ridge Rd)

(563) 359-3453

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(563) 359-3453

1012 Spruce Hills Dr
Bettendorf, IA 52722
(@ I-74corner of Spruce Hills Drive & Utica Ridge Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

Staff was great and so was the truck thanks!

Joe P. 
Clasificación:
5.0

Rebecca was amazing in helping get me setup for this rental. She was patient and very knowledgeable about the details of using the uhaul app and how to return the truck. I will use this location in the future. Thank you, Rebecca!

lucas R. 
Clasificación:
4.0

The windshield was covered with bugs and should have been cleaned for the next customer (me) and the back of the van could have been swept out. Other than the experience was great.

Lisa P. 
Clasificación:
4.0

Speed up check out process.

James L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Susan G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Austin W. 
Clasificación:
1.0

I was charged a higher amount than what I was supposed to be charged.

Marc C. 
Clasificación:
5.0

Equipment was easy to pick up and worked well for our long journey.

Aaron K. 
Clasificación:
4.0

The mobile pick-up/check-in process did not work at all. Do not list it as an option if it does not work.

Cameron G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Chuck M. 
Clasificación:
4.0

The mobile check in/ return is the worst thing I've ever used.

Shawn H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jon G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
5.0

Friendly, easy drop off, and fast

chris B. 
Clasificación:
3.0

The last truck that I rented from U-Haul at spruce hills had mud splattered on the sides and mud on the floorboards on the driver side of the cabin. I stated that the vehicle was not clean enough for another family to rent and was charged a cleaning fee. I don't feel this is fair because I picked the vehicle up in this condition and I don't think I should have to pay to clean someone else's mess.

KIMBERLY S. 
Clasificación:
3.0

The seat would not move forward so I had to sit up and use my toe to drive. Luckily I didn't have far to go but it was a pain in the ass.

Cathy L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Brianna C. 
Clasificación:
5.0

The crew was very helpful and dedicated to my experience a favorable one. Thanks, will be back again.

Kirk M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ABDUL M. 
Clasificación:
4.0

Have the trailer ready as reserved.

Kurt T. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexander H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Murlaine M. 
Clasificación:
2.0

Lady at pickup location was inconvenienced according to her attitude by having to get the trailer ready for me since they apparently are not as easy to rent as a truck would be. I arrived at my scheduled pickup time, took approx 45 minutes to get the trailer.

Brandon D. 
Clasificación:
3.0

I didn't have a chance to get credit for the gas I had to put in the tank. The miles credit was fine but I had to put gas in for uhaul

Kevn P. 
Clasificación:
5.0

Friendly, helpful staff

DAVID B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ken J. 
Clasificación:
5.0

When dropping off equipment there was some conversation amongst employees about borrowing cars, getting food etc. These are best done in the break room or back office and not bothering the employee who is helping customers. The employee helping me handled it well and kept working on my return but its still not professsional.

Charles G. 
Clasificación:
5.0

My rental was great. The agent, Rebecca Guinn, who helped me was excellent! She answered all my questions, was fast and efficient. My return was also done quickly, with no problems. I will definitely use this site again when needed!

Carol M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Michael S. 
Clasificación:
4.0

After I left from picking up my Uhaul I had a friend request on Facebook from someone I didn't know but after thinking about it, it was the worker that checked me helped me! I went to go look again today to confirm it was him and it's deleted! I'm pretty positive it was him. I don't like being stocked after service through a business.

linsey B. 
Clasificación:
3.0

Location Attempted DOUBLE BILLING. Second charge tried to process 25 April 2022 and was caught by my banks Fraud Alert. This is NOT acceptable!

Ernie W. 
Clasificación:
4.0

Tight parking spaces, not much room to leave your auto there while renting vehicle!

Ginette R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Phil L. 
Clasificación:
2.0

El cliente no dejó un comentario.

Lance W. 
Clasificación:
4.0

El cliente no dejó un comentario.

JENNIE G. 
Clasificación:
5.0

Great service! Thanks!!

CHAD D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Regina F. 
Clasificación:
4.0

Mileage was rounded down at pickup, was exact on check in, was charged for an extra 8/10 of a mile

Gregory H. 
Clasificación:
5.0

Great service

Michael K. 
Clasificación:
5.0

Always rent from this location. Courteous, friendly and knowledgeable staff. In and out with no hassles

STEVEN S. 
Clasificación:
5.0

Service was excellent. Your representative was knowledgeable and efficient.

Jan K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Timothy S. 
Clasificación:
3.0

El cliente no dejó un comentario.

David R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Courtney M. 
Clasificación:
5.0

Parking lot is a little tight, but the location does not allow room for expansion.

Rob E. 
Clasificación:
2.0

Had a 9:00 am appointment for pick-up. there were 5 people ahead of me and only one employee. The whole check in process takes too long. You need to try to streamline so people aren't just standing around.

Robert M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rachel M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Vicki S. 
Clasificación:
5.0

El cliente no dejó un comentario.

David C. 
Clasificación:
2.0

El cliente no dejó un comentario.

Jenniferq W. 
Clasificación:
1.0

I was very offended when trying to pay for my reservation the gentleman at the counter was saying he like titties and excuse for this dicks! I tried to speak to a supervisor and all I got was yeah we tell him to not do this. No I'm sorry about that or anything! This guy also didn't take me to where the truck was located. Just handed me a key and said it's outside. Is this really how you do buisness!?!?!?

Chris S. 
Clasificación:
5.0

Service was great

Daniel R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike V. 
Clasificación:
5.0

Great job

Paul B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Tom C. 
Clasificación:
5.0

Place a plywood in rear under the rubber mat so you can move furniture in van to position it .

Kevin B. 
Clasificación:
4.0

El cliente no dejó un comentario.

James C. 
Clasificación:
3.0

The lights on the trailer didn't work properly and I believe I was over charged.

Josh G. 
Clasificación:
5.0

From booking to drop off it was perfect.

MICHAEL G. 
Clasificación:
4.0

El cliente no dejó un comentario.

Connie W. 
Clasificación:
4.0

El cliente no dejó un comentario.

Damon G. 
Clasificación:
5.0

I don't understand why I have to pay mileage and bring back the vehicle full. There should be a discount when you refill the truck.

Stephanie W. 
Clasificación:
5.0

Clean inside dashboard and windshield.

kevin K. 
Clasificación:
5.0

Can't think of anything.

Raymond W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ernie W. 
Clasificación:
5.0

El cliente no dejó un comentario.

adosi F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kevin F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Ronda B. 
Clasificación:
1.0

The whole staff does not know how to run the facility and needs to be fired with a new crew as a replacement or retake the training course

DAVIONA G. 
Clasificación:
3.0

Wasnt aware that returning something an hour late charges you for a whole extra day. Would have been nice to know before hand. Pretty much the only thing im not happy about.

Chester G. 
Clasificación:
4.0

Even though we were told to drop the trailer off at this location, they said they didn't take the trailer but they said they would take it and get it to the correct location.

Jane S. 
Clasificación:
5.0

El cliente no dejó un comentario.

dave M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Samuel G. 
Clasificación:
5.0

Best individual customer service from gentleman who was very busy at the moment. Handled everything calmly and moved everyone along without panic. Greatly appreciated him!

Mary D. 
Clasificación:
5.0

El cliente no dejó un comentario.

James J. 
Clasificación:
2.0

Poor signage at the drop-off point. I waited several minutes before a clerk appeared to help me. I explained I was dropping off a truck. He said I parked it in a weird place. That's the first thing he said to me. He was better than the guy at the pick-up location, but my experience on both ends tells me you have a training problem with your employees.

JOSEPH K. 
Clasificación:
5.0

Everything was very professional and worked out well. Thankyou

Karol C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Michelle S. 
Clasificación:
4.0

Check in and check out very easy.

RON W. 
Clasificación:
5.0

El cliente no dejó un comentario.

TODD H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DENNIS N. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOS G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Eric G. 
Clasificación:
4.0

Truck motors are shot...they run like diesels.

ROBERT H. 
Clasificación:
1.0

The vehicle had four bald tires when I took the vehicle back to that place the lady came out and said what is matter with those tires

MATTHEW G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JACOB W. 
Clasificación:
5.0

The person that helped was knowledgeable, professional, and friendly. This Uhaul location is a go to location.

Matt S. 
Clasificación:
5.0

They called and told me to pick up at a different location because they didn't have my trailer about three days before pick up. So I drove to the other location and they told me they transferred the trailer to the original location but never called me about it. It was a lot of driving to get the uhaul. So better communication with the customer.

JENNIFER G. 
Clasificación:
4.0

El cliente no dejó un comentario.

BENITA W. 
Clasificación:
4.0

El cliente no dejó un comentario.

James C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES H. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

Very good service very quick and friendly !!! Thank u for your great service and hospitality - my family and friends will use again !!!

SHELBI S. 
Clasificación:
5.0

We were impressed by the woman that helped us at the Bettendorf U-Haul she was very thorough very polite and she told us that we had an hour to get the truck back and we were only going in town for short way we return the truck in a timely manner and the person that was working at U-Haul was very nice to us and that always makes a big difference when you're being I felt like we were being taken care of she was very good and I recommend U-Haul to anyone that needs to move in a fast accurate way and I do recommend people taking the insurance it's only a few dollars more and it just gives you that extra protection that your normal car insurance probably doesn't cover so anyway yes we will recommend U-Haul

christina E. 
Clasificación:
5.0

El cliente no dejó un comentario.

GREGG G. 
Clasificación:
3.0

El cliente no dejó un comentario.

STEVEN K. 
No se han enviado comentarios para esta ubicación.

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