Customer Reviews for U-Haul at Spruce Hills

4919 comentarios

1012 Spruce Hills Dr   Bettendorf, IA 52722
(@ I-74corner of Spruce Hills Drive & Utica Ridge Rd)

(563) 359-3453

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(563) 359-3453

1012 Spruce Hills Dr
Bettendorf, IA 52722
(@ I-74corner of Spruce Hills Drive & Utica Ridge Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

JODIE S. 
Clasificación:
3.0

El cliente no dejó un comentario.

TROY A. 
Clasificación:
4.0

Lower the price.

JOHN B. 
Clasificación:
3.0

El cliente no dejó un comentario.

DAVID N. 
Clasificación:
5.0

El cliente no dejó un comentario.

Paul P. 
Clasificación:
3.0

I rented a 6x12 trailer 3 days prior fotrailerr a one-way drop off $170 same trilailer one-way drop off an hour closer to my location the the first $258. I will never do it again. I will borrow a trailer first and haul it both ways.

GARY S. 
Clasificación:
2.0

El cliente no dejó un comentario.

Laura G. 
Clasificación:
4.0

El cliente no dejó un comentario.

TIA H. 
Clasificación:
4.0

The day I needed the truck was an extremely hot day and the truck has no air. Was difficult to breath with how hot it was in the truck, and I'm not talking about the box, I'm referring to the cab.

JENNIFER M. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAVERYNE J. 
Clasificación:
1.0

Employees not knowledgeable about equipment, they were less than interested in helping and it took 45 mins to rent the trailer even tho I completed most info online. Would not recommend.

BRANDON K. 
Clasificación:
3.0

Truck was terrible , transmission shifting , a lot a play in the steering wheel driving on the highway

BRUCE N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Purvesh M. 
Clasificación:
5.0

N/a

Kevin B. 
Clasificación:
3.0

Customer service is horrible. When I picked up my vehicle the man slurred his speech and seemed slightly altered. I told them I never got my text saying the equipment was ready. When I called the local number to check if it was ready the call went to somebody out of the area. She adjusted the time on my contract but then the guy at the rental location said I could not have the extra hour. When I returned the rental the sign said to stay in the vehicle until somebody came. Nobody came. I went in and they said they were busy with other customers but nobody was there. The whole process was frustrating. It never used to be this way. U-haul in Bettendorf needs to learn about customer service.

KANDACE B. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN T. 
Clasificación:
4.0

Bathrooms need to be cleaned regularly

ANN H. 
Clasificación:
3.0

Look like animal waste on trailer floor but turned out to be clums of dirt

Thomas P. 
Clasificación:
5.0

Gas tank was only half full

Megan M. 
Clasificación:
4.0

El cliente no dejó un comentario.

CODY M. 
Clasificación:
1.0

Not all employees are knowledgeable of their inventory (includes, all packing supplies, locks and rental equipment and how to use the computer system for verifying rentals). There's also not enough employees working at this location and the overall location of this business is awful as there's not much parking and getting in/out of this location is difficult.

STEPHANIE C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kaedi M. 
Clasificación:
3.0

long lines, under staffed

DENNIS P. 
Clasificación:
5.0

N/A I told them I needed to wait for my daughter ND it had been a very long day moving..I was told to wait inside in the air ND a water cooler was right there

DANA H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sara G. 
Clasificación:
5.0

El cliente no dejó un comentario.

JOHN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRELL S. 
Clasificación:
5.0

Good service at this location. It was busy and they worked well together to get everyone taken care of. Also easy and quick drop off service.

RICK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN T. 
Clasificación:
5.0

Your furniture pads are a bit skimpy in the "padding", you might just want to call them blankets.

Steven F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Loanna M. 
Clasificación:
5.0

I'm 5ft tall. A little step-up below the running board would be great for those of us who are vertically challenged! :)

PAMELA M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Barbara J. 
Clasificación:
5.0

El cliente no dejó un comentario.

James T. 
Clasificación:
5.0

Simple check in and friendly staff 😃.

Dean R. 
Clasificación:
5.0

Good experience. I returned the trailer about 45 minutes late and got charged for another day. Oh well.

RICHARD J. 
Clasificación:
1.0

i have been overcharged and the manager agreed to do something different . i have 2 charges and no credits. i need a call 563-343-9221 Jodie Smith I hope to have a call in the morning so i don't have to spend an hour chasing this down.

jodie S. 
Clasificación:
3.0

The vehicle had not been cleaned and was so full of cigarette smoke it was horrible! They did not let me know there was a $20 fee for not logging and downloading their website. Along with the other $80 in hidden fees. I have also never received an email with what was charged.

LISA W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rene M. 
Clasificación:
4.0

El cliente no dejó un comentario.

KELLY D. 
Clasificación:
1.0

The manager is rude and only cares about money. I bought a rooftop cargo kit that included 6 strap downs for $50 online. When I got to the store to pick up my order, it was marked on the shelf as $60 but "as a courtesy" she would only charge the online price. When I got home to pack it, the straps were missing from the box. I called the store and talked to the manager to explain, asked if I could just come back and pick up some straps. I immediately went back. As usual, I had to hunt someone down to help me. He got the manager who had already forgotten my call. She inspected the cargo bag and empty box, read that straps were included with purchase but she was going to charge an additional $25 bucks for the straps because she had already given me a courtesy credit. I told her it didn't make sense and I didn't agree and it isn't a courtesy to pay the listed price for an item if it is marked incorrectly. Moreover the straps should be free with the bag as stated on the box. And if she was going to gouge me it couldn't be for more than $10 the full price of the cargo kit. I was desperate and told her to do what she had to do. I have spent well over $1500 in supplies and equipment with Uhaul on this move. It has been a horror show. Don't even get me started on the moving labor I hired from uhaul.com but you don't take any responsibility for. I still have zero resolution for that fiasco.

Lisa L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MARK S. 
Clasificación:
5.0

Great service as always..fast & friendly!!

Timothy S. 
Clasificación:
4.0

The trailer was extremely dirty, maybe with grease, which got on to our furniture. We are very disappointed with the lack of having a clean trailer.

RICHARD J. 
Clasificación:
5.0

The staff were courteous and got me in and out quickly. I have always used this location for that reason.

JULIE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD M. 
Clasificación:
4.0

The 4 x 8 trailer chains were rusty otherwise, everything was great.

sam N. 
Clasificación:
4.0

El cliente no dejó un comentario.

DAVID D. 
Clasificación:
4.0

El cliente no dejó un comentario.

DANIELLE W. 
Clasificación:
3.0

Truck cab was not clean. I felt like I was an imposition. Not friendly and no sense of urgency. Could have been a bad day for Tamara. The truck did what it was suppose to do.

TERESA V. 
Clasificación:
5.0

Both locations very professional and helpful No problems..simple and easy from start to finish. Highly recommend.

Danny A. 
Clasificación:
3.0

My 2 visits to uhaul in the past month have both taken much longer than they should. Staffing on weekends seems to be too low making long wait times for customers.

Elizabeth P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Thomas C. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEE M. 
Clasificación:
4.0

Brakes were really soft. I would not want to drive the truck in heavy or stop & go traffic.

GARY T. 
Clasificación:
1.0

Our truck that we reserved a month out wasn't available. There was no coordination with movers. Never using your company again. What a joke.

LYLE P. 
Clasificación:
2.0

Was disappointed that I had to spend MY money to drive back to Uhaul to inform them that I was keeping the truck overnight. This was due to phone lines being down on their part . Point is , I shouldn't have had to pay for that mileage . Shame on you !

BARBARA V. 
Clasificación:
5.0

El cliente no dejó un comentario.

GARY B. 
Clasificación:
5.0

nothing

RAYMOND W. 
Clasificación:
5.0

El cliente no dejó un comentario.

DOUGLAS S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela G. 
Clasificación:
4.0

All good

DANIEL M. 
Clasificación:
5.0

Everything went smooth. The van was ready at the appointment time. The van was in excellent condition, nothing went wrong at all. Easy return too, I spent 15 minutes combined picking it up and returning it.

MICHAEL O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lawrence M. 
Clasificación:
5.0

To wash it everything eles was great

MELISSA D. 
Clasificación:
5.0

Women manager was great!

Jeffrey M. 
Clasificación:
3.0

My only complaint is that you only had one person working when opening on Saturday morning, I had to wait 20 mins to get my truck. On the busiest day of the week you should have more staff on hand.

STEPHEN Q. 
Clasificación:
5.0

Place was very busy. However, I only had to wait for help very briefly. Check in and out was a breeze!

mary M. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven R. 
Clasificación:
5.0

El cliente no dejó un comentario.

LINDA C. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRYSTAL C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Charles C. 
Clasificación:
2.0

Need back up plan for system malfunctions or discount renters. 25% of my rental time was spent in your office. Disappointing.

Kelly C. 
Clasificación:
3.0

The equipment was cleaned out before I rented it the guy sweeps it out in front of me. The part I'm having a hard time understanding is how I traveled 50+ miles I rented a uhaul the previous week and did major moving traveling much further and did about 50 miles. This experience I only picked up a pair of chairs and returned the vehicle and was charged with 50 some miles. I supposed I should have looked at this before I left this last time because based of google maps it would have been 20 or so miles round trip. Paid around 150 for 2 20 dollar chairs wasn't even worth it.

KELSEY W. 
Clasificación:
1.0

I was charged twice. Once online and once in the store. Wondering if someone can reach out to me to refund one of the rental charges. ¡Gracias!

CHAD R. 
Clasificación:
1.0

Seemed like very slow service. Also, they tried to overcharge me. I told them i did not want to pay $15 for the insurance. He told me he would take it off. When i was going to pay i noticed that he did not because my bill was too high.

DANIEL T. 
Clasificación:
5.0

El cliente no dejó un comentario.

RHONDA B. 
Clasificación:
4.0

I wish I could remember the name of the employee that was working at the time. That person was attending to everything by themselves and I thought handled themselves very well for having 3 customers at a time when the rental process is not necessarily a quick one.

DANIEL P. 
Clasificación:
1.0

They DONT return phone calls! They tell you they will take off late fees and work with you when you have crappy banks, but when you call back to make the payment you can't get through, and you call back fifty times.....no exaggeration......and you have to sit on hold for over 20 minutes which I can't do because I have a special needs child, so now the late fee is back in there! I so sick of this location!

WENDIE O. 
Clasificación:
2.0

I left a receipt in the back of the truck I rented and they charged me $25 to bend over and pick it up

CONNIE V. 
Clasificación:
5.0

Grew up in this area & been going here over 40 years when we need to awesome place & still great service!

Richard T. 
Clasificación:
5.0

The manager that waited on me was wonderful. You definitely need more people like her she knew everything that I threw at her. Plus other people.

RONALD K. 
Clasificación:
5.0

Thank you for such great customer service! You came up with a solution to our moving needs and got us on our way in no time. Truly appreciated. Fantastic team!

SUSAN R. 
Clasificación:
1.0

The interior of the truck was not as clean as I had hoped, but I am renting a truck to move things in the bed so.... I overlooked it. When i realized i was not going to be done in time i went to the link for returns and processed the request. I thought everything had gone through. Unfortunately I was wrong. That part I own up to. But to answer my phone at 7 am to a man yelling at me that i "couldn't have it today. It is being picked up in a half hour. You need to get it back here right now" all while yelling. So of course I rush right up there for the so called manager to approve of the way he spoke to me. I dont aprove of anyone being treated the way I was over a simple mistake. They have no tact. I was very disappointed in the customer service skills.

CHRISTY B. 
Clasificación:
4.0

My only reservation in recommending U haul at all is the ridiculously long..32mins I had (as I'm sure everyone else had) to wait to talk to a customer service agent. I can't think of a reason for this to happen/be acceptable. If you can't answer the phone in a reasonable amount of time give the option of a call back by your “extremely “ busy agent.

CHRISTINE S. 
Clasificación:
3.0

We rented a pick up late in the day to pick up some furniture we purchased and it snowed the day before and there was still about three inches of snow in the back. Customer service was horrible! Trinity may have been the rudest person I've ever spoken too I over heard her speaking on the phone to a customer and she was horrible! The other kid there had no customer service skills but wasn't rude. This used to be a good location and we have rented there several times over the years to move our kids to and from school. Never again I will drive a longer distance to find a different Uhaul or rent from a competitor.

DIANA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Jim M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Tim K. 
Clasificación:
2.0

It took over an hour an a half to receive a trailer that we also pre-checked in over the internet prior to arrival. The lights of the first trailer didn't work they insisted it was my 2019 Chevy truck. However after convincing them it was no and finally trying another trailer they worked! Disappointed with the time and the service overall. However the drop off went very smooth. Cleanliness was also an issue as I brought the trailer back to my house just to clean it out appropriately.

Orville G. 
Clasificación:
5.0

Wish we would have been able to have cruise control but totally understand why it was not an amenit.

Amanda V. 
Clasificación:
3.0

El cliente no dejó un comentario.

michael S. 
Clasificación:
5.0

El cliente no dejó un comentario.

John C. 
Clasificación:
5.0

El cliente no dejó un comentario.

BARBARA J. 
Clasificación:
2.0

I had so many issues you would just consider me as a complainer. The mobile app did not work. Had to go to the desk and completely input information again. The windows were frosted so I had to use my hands and elbows to clear the frost. The windows were so dirty I had to clean them myself. The gas tank was empty. Not a quarter tank as shown on the contract. I took a photo of the dash which shows millage and fuel (E) if you wish to see a copy. I'm not making this up. It actually made me laugh. Truck worked perfect and the guy at the desk who checking me in was very helpful. Would I come back? Probably, since the equipment worked great and price was good. If I experienced the same issues again, would not come back. Jim

JAMES W. 
Clasificación:
2.0

Single person working there means wait times vary from five minutes to an hourâ€"even if there's no line. No one ever answers the phone because it's too busyâ€"if you want anything, you have to go in person and wait. The people who work there are truly wonderfulâ€"this is absolutely not a complaint against them. But this place is so busy and so understaffed that it just doesn't work. Very frustrating.

Tiffany H. 
Clasificación:
3.0

Don't overcharge

JOSEPH B. 
No se han enviado comentarios para esta ubicación.

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