Customer Reviews for U-Haul at Snow Rd

5,475 reviews

5809 Stumph Rd   Parma Heights, OH 44130
(There is only 15 minute parking at this location please plan accordingly)

(440) 888-5104

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(440) 888-5104

5809 Stumph Rd
Parma Heights, OH 44130
(There is only 15 minute parking at this location please plan accordingly)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Excellent customer service. Easy check in and out

Doug Emery 
Rating:
5.0

Customer did not leave a comment.

tori smith 
Rating:
1.0

Perfect experience right up until I returned the rental. Whom ever the yard attendant was at that time was by far the rudest individual I have interacted with in a very long time. Completely unacceptable.

Walter Duda 
Rating:
5.0

Very friendly and fast. The guy who installed it, is a pure professional.

Donald Lemieux 
Rating:
5.0

The check out process was super simple and quick, the van was clean and had no issues. But the service rep (Jason W) on both pick up and drop off days was just so friendly and helpful. He was fantastic!! You can tell he really cares about his job.

Marla Corrado 
Rating:
5.0

Customer did not leave a comment.

samar shaheen 
Rating:
4.0

I think it would have been nice of the U-Haul associates provided their names when asking me if I needed assistance. The first U-Haul associate did not review the vehicle with me before it was driven off the lot. This was my first time renting a vehicle and did not realize this should have been done. Overall, the two associates I met were very nice. Also, regarding the rental, the vehicle made a lot of noise when driven on the highway.

Elizabeth Long 
Rating:
5.0

Doing great, maybe more staff, I think Ryan was the name of the employee and was awesome, he went out of his way with a great attitude

James Yurrick 
Rating:
3.0

I would suggest that you have your front desk person more attentive and personable. The one I interacted with was yawning, looked bored, made no eye contact and was just overall not a good experience when I was ready to move on with things quickly.

Phil Randolph 
Rating:
5.0

Jennie was very good highly recommend your location

JESSICA PETRY 
Rating:
5.0

Customer did not leave a comment.

JEFFREY SWANN 
Rating:
5.0

Customer did not leave a comment.

Joe Movens 
Rating:
5.0

Honestly mb the ri e it takes to get in and outta here buy me personally it's fine its the people in a hurry starts everybody else off HINESTLY THE PACE IS 45 MIN ON AVERSGE EVERTINE IM HERE ITS FINE FOR ME

MIchael Valliere 
Rating:
5.0

Customer service was great. Fast, pleasant, and professional.

rebecca kovacs 
Rating:
2.0

Everything was fine until I returned the vehicle. The one checking it in said they would have to charge me 3 gallons fuel charge or I could put gas in it after I had already but $10.00 equalling 2.89 gallons of gas in and only used the vehicle for 26 miles. The gas gauge when returning it was where it was at when I picked it up. So overall there is no way the truck used 5.89 gallons of gas for 26 miles. I usually rent a truck once or twice a year and have always rented from U-Haul. In the future I will not rent from U-Haul unless it’s the only option. I know my business is nothing compared to the many customers you have but I am very disappointed that this one bad experience has made me not want to do business with U-haul in the future.

Christopher Creter 
Rating:
5.0

N/A

Tody Soe 
Rating:
5.0

Customer did not leave a comment.

diane owens 
Rating:
5.0

Fast and easy

Kenneth Boggs 
Rating:
4.0

Customer did not leave a comment.

Cheyenne Gunsalus 
Rating:
5.0

Customer did not leave a comment.

John Litke 
Rating:
5.0

Customer did not leave a comment.

William Waitt 
Rating:
5.0

Very professional. Answered all questions about hitch install. Did a very nice job. Thank you!

Ken Hawkinson 
Rating:
5.0

I believe U-Haul is doing well.

Stephen Haines 
Rating:
5.0

Customer did not leave a comment.

Manuel Rodriguez 
Rating:
5.0

Very pleased with the service! Fast and Easy you just need your license and a bank card.

mark stewart 
Rating:
5.0

Customer did not leave a comment.

Jose Ruiz Rosas 
Rating:
4.0

Customer did not leave a comment.

Walter Waitt 
Rating:
4.0

Customer did not leave a comment.

Cathy Rusnak 
Rating:
4.0

Customer did not leave a comment.

Debbie Guder 
Rating:
5.0

Customer did not leave a comment.

Clyde Ritenour 
Rating:
5.0

Keep up the great work!

James Kolbus 
Rating:
5.0

Customer did not leave a comment.

Tracy Grecenuk 
Rating:
5.0

Customer did not leave a comment.

SUZANNE SHAW 
Rating:
5.0

Customer did not leave a comment.

Michael Kelly 
Rating:
5.0

Customer did not leave a comment.

Larry Haslem 
Rating:
5.0

Customer did not leave a comment.

Kimberly Young 
Rating:
5.0

Customer did not leave a comment.

Giovanni Jones 
Rating:
5.0

Customer did not leave a comment.

Stephen KLoppenburg 
Rating:
5.0

Customer did not leave a comment.

Kyle Robinson 
Rating:
5.0

The entire staff are always knowledgeable and friendly.

Carla Chuhay 
Rating:
2.0

The person that hooked up the trailer needed to move my rental truck. He drove it like there was nothing inside it and caused things to shift. When I mentioned he drove a little reckless for it being full of items he just looked at me then looked away. He didn’t care.

scott simecek 
Rating:
3.0

Customer did not leave a comment.

NARENDRA DHANROOP 
Rating:
5.0

Customer did not leave a comment.

Jeff Lijana 
Rating:
5.0

Thank you for the best service!

Nazarii Bryn 
Rating:
5.0

Both young men were kind and professional. The truck looked brand new inside. Seemless experience!

Bonnie Lorz 
Rating:
5.0

Customer did not leave a comment.

Kevin Nolder 
Rating:
5.0

Everything went like clock work. My appointment was at 8 am and was told about 1-1/2 hour to complete the job and they were able to improve on that. There was also an adjustment to the price that I was quoted on line so it came to $64 less which is much appreciated. Great experience this morning.

Kevin Sevcech 
Rating:
5.0

Customer did not leave a comment.

Joseph Nunnari 
Rating:
5.0

Great service here. Great store. Highly recommend it.

SASA CEKIC 
Rating:
3.0

Transmission slipped on truck and folks at the store couldnt answer simple questions, i.e., Truck location and if the vehicle had blue tooth.

Trace Althoff 
Rating:
5.0

Customer did not leave a comment.

Matt Smith 
Rating:
5.0

Customer did not leave a comment.

Kellisha Davis 
Rating:
3.0

I got charged almost $15 for being 2 miles under the gas return mileage and that's absolutely nuts to me. Do better.

Ashley Watson 
Rating:
3.0

Customer did not leave a comment.

Lisa Gilyon 
Rating:
5.0

Ok so when it comes to holidays you could say in the voicemail that you can still return the truck just bring keys and reservation to the lockbox. Because i had a eventful 25th

Taru Davis jr 
Rating:
5.0

Everything thing worked out well. It was a very positive experience and the customer service was awesome!!

Peggy Loescher 
Rating:
5.0

Customer did not leave a comment.

Robert Siegrist 
Rating:
3.0

This was my second time renting from this location. I filled the gas tank, almost 11 gallons of gas and I only went 22 miles. They clearly didn’t have the correct gas when we went there and said some trucks just get bad mileage. 2 miles to the gallon means that truck should be taken out of the fleet. I want my money back for the gas.

Jason France 
Rating:
5.0

Customer did not leave a comment.

Ruslan Mytrofanov 
Rating:
4.0

Truck dirty exterior. Store very busy.

wayne kupetz 
Rating:
5.0

Customer did not leave a comment.

nicholas weber 
Rating:
5.0

Customer did not leave a comment.

David Kellogg 
Rating:
4.0

Customer did not leave a comment.

wayne kupetz 
Rating:
5.0

Customer did not leave a comment.

william thomas 
Rating:
1.0

Not so much the place specifically but Uhauls policy concerning after hours return. $20 if you do not use the app to "self-check in", So it costs $20 for the guy to walk over to the door with the slot, bend over and pick it up? If I had brought the truck back during business hours and handed him the key, he would have done the same thing as the guy did the morning after I dropped it off and dropped the key in the slot, only I would not have been charged the extra $20.... SCAM!!!! Many of us do not use apps but you are trying to force people, customers to use them or they lose. IT IS A SCAM!! So, no good review ever again for U-Haul. Not to mention the extra 1/4 tank of gas I gave you. Will have to look into other options from now on.

John Carroll 
Rating:
5.0

Customer did not leave a comment.

Kimberly Saaka 
Rating:
5.0

The app was great for pickup and returning.

Jim Kresila 
Rating:
3.0

Only thing is they moved the pod to another location and didn’t tell me snd it took me finally after two days snd going up there to locate the pod.

Carrie Evans 
Rating:
5.0

Customer did not leave a comment.

Jennifer Oconnor 
Rating:
5.0

Customer did not leave a comment.

Katrina Cooke 
Rating:
3.0

We drove it about 5 miles down the road and parked it, not running, while we loaded it. When we went to leave it wouldn’t start but I had left already and my boyfriend didn’t know to call you because he thought it was going to cost us money. He found someone to jump it but we ended up having to paying almost $50 to someone to stay for us. To move in since we missed our time slot. So this was a bummer! You all should be checking your batteries monthly or something as this cost us money!

Gary Mealy 
Rating:
4.0

The property is a bit small to accommodate when customer traffic really picks up.

Phil Rozzi 
Rating:
5.0

Customer did not leave a comment.

Karen Lotts 
Rating:
4.0

Customer did not leave a comment.

Andrew Zidick 
Rating:
5.0

Staff was friendly and quick to respond as we drove into the lot. Easy to return. The parking areas were neat and organized.

Douglas Voigt 
Rating:
4.0

The desk and installers were very good and efficient. Physical space is a bit worn but ok. My experience was very good.

Kurt Treu 
Rating:
4.0

Customer did not leave a comment.

Amber Samkas 
Rating:
4.0

We were not escorted to the vehicle, nor told where it was parked. I understand things were rather busy at that time, however, it would have been helpful to have someone at least point out where the truck was parked. The truck also had less than half a tank of fuel. We asked about it and were told to just go to the app link they sent us.

CHARLENE MILLER 
Rating:
5.0

Customer did not leave a comment.

PAUL BELFI 
Rating:
5.0

Customer did not leave a comment.

Vladyslav Vons 
Rating:
4.0

Customer did not leave a comment.

Victor Reyes 
Rating:
5.0

Customer did not leave a comment.

JOSEPH ANTAL 
Rating:
2.0

Got thete to pick up and they let someone cancel our reservation. We were there for an hour before getting a truck. He then tried to charge us $29.99 for a $19.99 truck. Then was blocked in by other uhaul trucks, had to wait some more toll he came out and moved them. Why would one let another cancel another's reservation?

Joesph Annotico 
Rating:
5.0

Customer did not leave a comment.

Melinda Ruggeri 
Rating:
5.0

Customer did not leave a comment.

Imani Brown 
Rating:
5.0

Quick, professional!

James Hopper 
Rating:
4.0

Customer did not leave a comment.

wayne kupetz 
Rating:
5.0

Customer did not leave a comment.

Aaron Sells 
Rating:
4.0

Customer did not leave a comment.

Joseph Konery 
Rating:
4.0

Customer did not leave a comment.

Shardul Vibhakar 
Rating:
5.0

Thank you

samuel catalan 
Rating:
5.0

All staff was very helpful and timely.

Matthew Williams 
Rating:
3.0

Dropped off after hours.

David Boyd 
Rating:
5.0

Customer did not leave a comment.

John Barton 
Rating:
3.0

The 15' truck I rented was not aligned correctly and it pulled to the right. Also the paperwork they gave me showed the gas tank with more gas than it actually had. When I returned the truck I was sent away without the person checking anything about the return and later I found out that they charged me for 5 extra gallons even though I filled the truck to the gas level I received it. The truck smelled like smoke and had potato fries on the floor.

IRAK CARMONA HERNANDEZ 
Rating:
5.0

All the folks employed were knowledgeable, professional and made the experience enjoyable.

David Macri 
Rating:
5.0

I was out of there in 20 minutes. Using the 2 inch hitch for an ebike rack on my CRV or to haul a deer with a cargo attachment .Price installed for the same hitch was 71 bucks cheaper another other local installer.

James Lenzotti 
Rating:
5.0

Customer did not leave a comment.

JOE HUMENIK 
Rating:
5.0

Customer did not leave a comment.

Christopher Cross 
Rating:
5.0

My account was charged twice 107.00. The charge was supposed to be 77.00 ' that's what I was told when I returned the truck. Was very surprised when I saw that my account was charged twice for an amount I wasn't expecting. I will be calling to get this resolved.

Connie Porter 
No reviews have been submitted for this location.

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