Customer Reviews for U-Haul at Snow Rd

4,571 comentarios

5809 Stumph Rd   Parma Heights, OH 44130
(There is only 15 minute parking at this location please plan accordingly)

(440) 888-5104

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.

Servicios en esta ubicación:

Contáctanos

(440) 888-5104

5809 Stumph Rd
Parma Heights, OH 44130
(There is only 15 minute parking at this location please plan accordingly)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
Horario especial
  • 11/25/2021: 7:00 a. m. - 3:00 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

I was scheduled to have a hitch installed which I had preordered and was on the way to the install appointment when I received a text that my parts weren't in. I was almost there so I went in and they had called another store who had the parts and were able to complete the install as scheduled. I give great Kudos to the team for going out of the way to get it done on time.

Nicholas M. 
Clasificación:
5.0

Nothing at the moment was a good job.

IGNACIO O. 
Clasificación:
5.0

El cliente no dejó un comentario.

Adam Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

MANUEL T. 
Clasificación:
1.0

Wait time was way to long, the person working did not understand his job, it took 45 minutes to rent a truck this is ridiculous.

ALYSSA J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Taylor G. 
Clasificación:
3.0

very slow at pick up time , need more help

ERIC M. 
Clasificación:
4.0

The windshield and windows need to be washed, made it difficult when the sun was going down. The return was very easy.

ANDY S. 
Clasificación:
5.0

¡Gracias!

JEFFREY W. 
Clasificación:
5.0

he was very helpful and kind. He made the drop off easy. thank you.

MARK B. 
Clasificación:
2.0

My experience with this U-Haul location was a nightmare from the moment I set foot in the door on 10/12. First, Mark the GM did not enter my order/reservation properly. Ashley informed me almost immediately there was no order in system for trailer hitch, wiring package & installation of these items. I had made 2 previous trips in person to coordinate this, both with Ashley & then Mark. When I received the confirmation email for my order did not indicate the hitch & wiring packages were part of this order, I made certain to note in the comments section these were part of the order, as was installation at 10 AM. OBVIOUSLY NOBODY READ THIS NOTATION! Fortunately they had the parts, but could not install them for me for another couple hours. Problem was my plans had me departing for FL the following day, but I was delayed packing the trailer. to compound matters it was impossible to get in contact with this location for any updates as my call kept rolling over into automated call center system. When I was finally called back, Ashley acted as if there was no reason for concern and expressed zero empathy for my moving situation. I finally took possession of the trailer with hitch installed more than 3 hours later than what had been coordinated as best to my knowledge. My intent was to depart OH on 10/13, hotel reservations had been made for 10/13 & 10/14, and planned arrival in FL on 10/15. This entire debacle set me back and I had to make last minute alteration to my move due to the U-Haul miscommunication. This required me to cancel 2 hotel reservations, make new reservations for 1 day later, hence I arrived in FL a day later than planned. This would not have happened if Mark & Ashley had actually listened and were capable of any empathy for their customer. In addition, I only found out on Saturday 10/16 that the hitch & wiring were not rentals but I had purchased them. And to compound this matter, I waited 45 minutes for a return call from the Call Center hoping to coordinate my drop off for following day. While I did get a call back 45 minutes later, I ended up speaking with 4 different CS reps over a 20 minute period. Each of these 4 conversations had me starting from scratch as to what my need/request was, and TBH 2 reps were helpful but the other 2 were not. The communication was horrendous! I feel justified in claiming I should be provided some financial credit for this nightmare of an experience!

Gerald V. 
Clasificación:
5.0

El cliente no dejó un comentario.

ZACHERY C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JARED S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Henry D. 
Clasificación:
5.0

Excellent service and everything went so smooth. THANK you for taking great care of us

WILLIAM S. 
Clasificación:
5.0

El cliente no dejó un comentario.

HARVEY D. 
Clasificación:
4.0

Had me on my way in a few minutes.

russell H. 
Clasificación:
5.0

El cliente no dejó un comentario.

VICTOR V. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL W. 
Clasificación:
5.0

The women who dropped off and picked up the pods was very helpful and very nice Thank you!

Barbra M. 
Clasificación:
4.0

Reserved a 20 truck and received a 15 that sounded like it needs to be taken out to pasture. The only compensation we received was .15 off a mile, sort of disappointed in that. The staff however was very friendly and nice.

SARAH F. 
Clasificación:
4.0

Sales person was very helpful with my complaint of Roaches in the trailer. She made a note on my account. She also said they would bomb the trailer so the next person would not have the same issue.

Dawn E O. 
Clasificación:
4.0

quickness of handling transaction

DEYA J. 
Clasificación:
4.0

No one told me at pickup that the check engine light was on due to truck needing new gas cap, had to go back in and find out. Also, trailer light stayed on. Otherwise truck was clean and staff was great!

DIANE F. 
Clasificación:
5.0

Everyone was so nice and helpful. Overall great experience.

DAWN C. 
Clasificación:
1.0

Still waiting on a call back,have tried to call and no one picks up. They added an insurance cee on to my truck wheni said no. Was overcharged almost 200$! I've rented from Uhaul many times and never experienced that before

APRIL U. 
Clasificación:
5.0

Mark is an outstanding Mgr. Great job

CRYSTAL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN K. 
Clasificación:
5.0

General Mgr has exquisite Customer Service. Very knowledge and super friendly.

CRYSTAL H. 
Clasificación:
4.0

Very professional staff

IDA G. 
Clasificación:
5.0

Nada

george S. 
Clasificación:
4.0

El cliente no dejó un comentario.

Carl D. 
Clasificación:
5.0

El cliente no dejó un comentario.

GERALD Y. 
Clasificación:
3.0

Very upset. Made reservation to pick up at 6Am. My reservation stated that and was confirmed with uhaul rep a day before over the phone. However when I arrived at 6am to pick it up was not able to do so. Told I had to pick up at 9am when store opened and was not able to complete my move by losing those 3 hours. Will consider other options next time. Gracias

DYLAN B. 
Clasificación:
5.0

One of your best locations for customer service and professionalism. Your other stores on the east side absolutely SUCK !!! I'll always use this location going forward.

RALPH H. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANTHONY R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dale R. 
Clasificación:
4.0

Remote pickup was terrible. It took 30 minutes of my rental time to wait for “approval” from an online chat and when I called customer service it was a 64 minute wait. I inputted credit card in advance as well as driver info and license, and we still had to retake pictures of the license twice that morning. It added an insane amount of stress to an already stressful moving day as I waited for 30 minutes for this “approval” to get the keys to the truck as we waited next to the truck. Drop off went great with an actual person.

Richard M. 
Clasificación:
5.0

Nada

MICHAEL P. 
Clasificación:
5.0

El cliente no dejó un comentario.

dave H. 
Clasificación:
5.0

This is 23 miles from the location I chose and only got notified the night before. Was not convenient and had to drive about 40 extra miles to make i work

JEFFERY K. 
Clasificación:
3.0

Price and installation were great. However I had two problems with customer service. First time I drove 25 minutes only to be told that the hitch was not available and I would have to reschedule. I was told that someone called me the day beforeâ€"No one ever called. Second time I left my car for the day and was told someone would call when it was doneâ€"no one ever called.

Robert D. 
Clasificación:
5.0

The lady that checked me in was outstanding. She was extremely friendly and extremely courteous.

Terry G. 
Clasificación:
5.0

If returning after hours make sure people know where to park, and that people that are not computer savvy know what to do ( I had 2 gentlemen in front of me that didn't know how to use the online)!

CINDY F. 
Clasificación:
4.0

El cliente no dejó un comentario.

CYNTHIA Y. 
Clasificación:
5.0

El cliente no dejó un comentario.

kim L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Patrick L. 
Clasificación:
4.0

El cliente no dejó un comentario.

KARIMA S. 
Clasificación:
5.0

Friendly and efficient

Julie M. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID G. 
Clasificación:
5.0

Great

Forrest P. 
Clasificación:
5.0

It would make things a lot easier if you were told u needed to take pictures before and after and needed internet when it is almost a dead zone and have to redo everything over and over

KAYLA M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Reginald R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cindy M. 
Clasificación:
5.0

Everything was great...thank you

LAWRENCE G. 
Clasificación:
5.0

El cliente no dejó un comentario.

Angela K. 
Clasificación:
3.0

El cliente no dejó un comentario.

Brian R. 
Clasificación:
5.0

Nothing! Great customer service Impressed with items/products available through UHaul at this location. Purchased items that made our move easier

MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

WENDEE R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Howard G. 
Clasificación:
5.0

I would say...keep doing what you are doing! Such a nice, friendly, welcoming group of employees!!!

JEAN T. 
Clasificación:
4.0

All was good. I've used this location a dozen times over the years and have never had an issue.

MATTHEW S. 
Clasificación:
4.0

El cliente no dejó un comentario.

RAJ J. 
Clasificación:
4.0

does this trailer have running lights ? ifso they were not working.

HENRY K. 
Clasificación:
1.0

I just sent an e-mail to you explaining my poor experience. Please read it, reflect, and improve upon your customer service. Gracias

LEVI W. 
Clasificación:
3.0

Need to improve on information of rental agreement

Gregory M. 
Clasificación:
5.0

The check in site did not work. Was in the parking lot for an hour to return the truck! Was very frustrated. Customer service phone line was almost a 20 minute hold time. Would definitely not recommend returning past business hours and this made me not want to rent from uhaul again

ANASTASIA A. 
Clasificación:
4.0

Might need to check the transmission on DC 2683N. When the RPM was above 2 going downhill, the gears wouldn't downshift, and at times went up a gear even though I'd brake.

KEN N. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ralph M. 
Clasificación:
5.0

Fantastic service A+++++

JASON A. 
Clasificación:
5.0

El cliente no dejó un comentario.

GEORGE D. 
Clasificación:
4.0

Don't send the customer to 3 different locations to pick up their reservation.

MITCHELL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

LAWRENCE K. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAMES S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathaneal M. 
Clasificación:
5.0

El cliente no dejó un comentario.

SANDRA L. 
Clasificación:
5.0

Very systematic.

William E. 
Clasificación:
5.0

El cliente no dejó un comentario.

DWIGHT S. 
Clasificación:
2.0

The truck was clean and in good shape. The mobile pick-up process was good. However, we paid for blankets and a dolly. We didn't receive either.

Craig B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Scott H. 
Clasificación:
5.0

Excellent service

Erich G. 
Clasificación:
5.0

Check-in and return were very smooth. The staff were all friendly and easy to work with. The truck was clean and ran well. It was especially nice not to have to endure residual cigarette smell from prior renters. We highly recommend this location if you need to rent a U-Haul.

BRUCE M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Donald T. 
Clasificación:
1.0

We had made a reservation online a week ago for a truck and when we get to the U Haul location they let us know not only can they not see our reservation but they don't have any trucks available unless you have a reservation I had the reservation on my phone so I was confused as to why they were unable to see it. But then they change what they said and say that they can see our reservation but the person who rented the truck didn't bring it back. The UHaul employee said they only have a van available which was much smaller than a truck that we initially reserved so we not only had to move our initial plans since we had to make more trips but it inconvenienced us to wait in line for a hour and still couldn't get what we reserved. What made us upset is that we saw people without reservations get trucks that was ahead of us in line so why did we take the time to reserve our truck online if going in person without a reservation gets us a truck maybe faster. Also the amount we paid was way more than the quote giving, because we had to do more trips. We deserve some compensation for this lost time and money.

Gnei D. 
Clasificación:
1.0

Asked if we can put a car on it before reserving it and they said yes to drive 290 miles to find out it won't go on it.

EDWARD S. 
Clasificación:
3.0

Pick up was great. But trying to return the truck no one was there for at least 20. There were at least 7 people waiting. A person call to report it because we were concerned something had happened. He then showed up. I did I return online.

VICKIE T. 
Clasificación:
4.0

El cliente no dejó un comentario.

CURT K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG B. 
Clasificación:
3.0

El cliente no dejó un comentario.

THOMAS B. 
Clasificación:
5.0

??

Chuck L. 
Clasificación:
5.0

El cliente no dejó un comentario.

WILLIAM K. 
Clasificación:
5.0

El cliente no dejó un comentario.

CHRISTOPHER N. 
Clasificación:
3.0

Very busy and only 1 worker to process rentals. Need more staff especially on a Saturday morning.

Mark S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT B. 
Clasificación:
1.0

Make sure you properly put your shitty equipment on. Will not EVER recommend to a friend.

DAVID S. 
Clasificación:
5.0

El cliente no dejó un comentario.

SYLVETTE P. 
Clasificación:
5.0

Make the rain stop! But seriously, I've had excellent service with the truck rental, and the numerous times I stopped by for 'just a few more boxes'. Good equipment, efficient staff.

Steve L. 
Clasificación:
5.0

El cliente no dejó un comentario.

CATHY M. 
Clasificación:
1.0

Have the right equipment for someone's existing reservation

CHRISTOPHER T. 
Clasificación:
3.0

Information on how to use picking and dropping off rental.

Dennis K. 
No se han enviado comentarios para esta ubicación.

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