Comentarios del cliente para U-Haul at Roswell Street
Comentarios de los clientes es muy importante para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtración o edición de nuestra parte.
Testimonios de recientes clientes de U-Haul at Roswell Street
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Angela T. en
The Manager Shelby and DeAndre did a wonderful job. The entire staff are very professional aand friendly. They assited me with moving two U--boxes They kept me up to date with every step of my move. I won't use any other LOCATION!!
Christopher P. en
The General Manager did not think a mechanical failure at the end of my move, costing me hours of paid mover time as well as significant time and inconvenience to myself, was worth any kind of compensation. The truck had 168K miles, and should absolutely not be in circulation. The drive train was in desperate need of repairs, and started smoking while being driven by our movers. I can't believe he did not want to rectify this with me, and kept telling me that he did not charge me for 'having the truck for additional days" when I only had the truck in my possession for the single day I was charged... if the tow truck driver kept the truck for repairs or mechanical assessment, that is between him and uhaul!
Samuel A. en
Shelby was great !! She provided outstanding service and got me on my way quickly and efficiently!
denise h. en
The employee did not know to show me my storage the day I rented it , then when I came to load it and saw it I was very upset . Also no one told me about the dollies to assist me until I called corpor
james s. en
I was charged for using the utility dolly when i didn’t . Apparently whoever checked the truck in before i rented it forgot to put the seal so they thought i used it . Manager reversed charges without hesitation ! Great service
Mary B. en
Deondray was the best! Very professional and corteous! I will definitely use this location again!
denise h. en
The young man didn't know what he was doing , tried to blame me when I wasn't happy with my storage size ( because he never took me to see it ) . When I got upset because I had to walk quite a bit to get to my storage , he shugged his shoulders. Not until I called corporate did they tell me about the dollies to move stuff around. When I came after 7pm there wasn't but one dollies and it was being used so I came back a lil after 2am and the place was CLOSED !!! WHAT !!!! so why do I have a key card ? If I come between 7 - 11 pm I can't get a dollie ! If I come later when there's no traffic and cool outside , I CANT GET IN !!! ?? Crazy , no I won't tell friends to go there , but I WILL tell them to RUN !!! I live in Atlanta moving to Smyrna I didn't have to go that far , I guess things are crappy even outside of The Hood ??
mahmood g. en
I was satisfied
Matthew L. en
I need to talk to a manager about this ordeal.
Gary M. en
Nick was extremely professional and helpful. Glad to see young men with his attitude and work ethic. Deondrey is always easy to work with, happy to ser he's got some good help.
Michael M. en
The staff was friendly and helpful. The vehicle was dirty and had not been cleaned inside. Better attention to the vehicle condition would have resulted in a higher rating.
Gary N. en
Staff was helpful. Equipment was in very good condition.
Tiffany P. en
Even though tail light went out after we left and could not use it was no fault of store. Staff was extremely friendly and helpful
jessie m. en
Superior experience!!! Truck was ready!!! Didn’t wait in line!!! Check out was like OKAY you’re good Ms Mount!!!
Dan B. en
Eady process staff friendly and professional. Thanks for a job well done!
john m. en
Quicker check-in
Joshua C. en
The app/mobile check in is advertised to cut the time in half, but it is actually a lot longer and more difficult. Please fix the app.
Elisabeth Y. en
Loved Nick :) super helpful!
Tacia C. en
The owner was rude in act like he didn’t want to help me I asked him several questions and he just looked like he didn’t care Next time I’ll just stick with Penske or a budget
David M. en
The truck I was given had mechanical issues and was not truly resolved until about 8 hours later. Had to be put in a hotel. Lost about 26 hours of our move.
david d. en
Stephen/Steve was GREAT Saturday morning. The guy In the afternoon was a total nasty jerk that we picked up the trailer from. He was horribly nasty, defensive for no reason and the only guy we have ever dealt with at this location that was not nice. Everyone else is amazing. There is a young man that helped me and he was so so nice the weekend of May 3. If you can look him up he had only been there three weeks when he checked me out and he was pleasant and patient and polite. My name is Heather Dollinger. Thank you!
Alfred H. en
I reserved a truck with a 24-hour notice for a 17 foot in advance , when I got there they said they didn't have it and sent me to another u-haul location. And at that location they said they never carry 17 Footers. They said they'd let me rent a 20 ft for six hours but they already used up an hour and a half of my time. Instead of me paying $29 a day I have to pay $39 a day for the 20-footer
Alida W. en
Excellent service!!! Very clean environment. Keep it up No improvements.
DEBRA R. en
The folks were great in assisting me!! Excellent customer service!
Steve B. en
Very helpful and professional
Veronica l. en
Good professional services
Jose B. en
The person that took care of me was great. thanks
Antonio S. en
I I'm very much satisfied overall with all..very good service and the office staff are very nices...thank you yu.alls gb yu.alls
Matthew G. en
Nothing much really. Only slight downside was the price point but the service and everything was great.
Denise S. en
This was my worst experience ever.
Lawrence D. en
The truck appeared to be in good condition but turned out to have some type of electrical problem that drained the battery. After the first day we needed to call road service each time we moved the truck - despite two replacement batteries. Four road service calls in all. I was unable to shut the truck off during our trip between cities because it would not restart.
Bharat K. en
The van had a warning " Low tire pressure" when I drove the van. Pre-rental walk through to check if there is any damage or not was not done so I had to go back and inform that there are scratches three places on the van. they said it's ok. Damage inspection is a must, no short cut should be allowed.
Geneva F. en
No problems.Pick up truck was great.Thank you.
Donald H. en
I was surprised to find that I was charged an additional damage waiver fee when I called to extend my rental for a second day. This was not stated when I called and I believed that this is a significant failure on the part of the UHaul franchise.
kelli d. en
Must have been freshly painted in back and door was stuck, took many times and alot of muscle to break the seal
Jake W. en
As I have said when I rented this same piece of equipment in the pass. It's a older piece of equipment and the tie down straps have less places to tie to then the newer ones.
Chad P. en
Great Staff
Bernadette J. en
Everyone there was very pleasant and helpful very great experience.
Steven S. en
Service at this location was great, and vehicle was just what I needed.
Ashley W. en
The ONLY reason why I wouldn't recommend this location is because of the limited access. There's not even enough space for a car to make a u-turn on the main road to be able to turn into the facility, much less a uhaul truck.
Jerry W. en
Trailer was a little bit old than the last one I rented, a lot less places to tie down to.
Shane A. en
Charging me for a truck I returned several days before they said I did??????
HOWARD A. en
Warm customer service, reasonable daily charges.
jerry W. en
You guys did a great job.
Stacey H. en
Amazing customer service.
Thomas W. en
From hello , Charles checked me in like a pro. Very fast, clarr, and effecient. No surpises. One issue i had was when I was loaded and on the interstate, there was a pronounced shimmy in the front when slowly applying brakes that really grew in intensity as i slowed to exit on ramp Very alaming indeed.! Actually thought something had broken When travelling around 35mph, still noticed wierd breaking effect but not as intense. Meant to mention to charles but slipped my mind. Anyway, customer service was top notch
Phyllis T. en
Road was under construction so we weren’t sure how to get in. Employees were very friendly and helpful. Thank you.
Derek G. en
Great customer service!
Ben E. en
Not happy with the billing.
alfredric b. en
Very friendly explain explain that I was clear on what I paid for. Excellent customer service
CARLOS F. en
I was very surprised to know that you guys had my information in the system when I went to reserve the U-Haul trailer it made it very easy I'm well pleased with the service thank you.
Michael F. en
Need some signage guiding people coming from the east about how to navigate the new concrete median to get into the driveway since it requires a U-turn - i.e. indicate access from Aviation Rd.
Jessica W. en
Good location nice and clean no complaints my way!!
Clint E. en
A few technology glitches at check in - not a big ordeal. Staff super friendly.
Justin R. en
Great service. Great team. Pleasant experience. Truck performed just as expected. Thanks!
Risa B. en
The person that issued the 15' truck to me did not walk me to the vehicle, did not explain anything about the vehicle, seemed distracted during the entire process, and then neglected to give me the 12 blankets I ordered which caused me to have to return to the pick up location and be late to the appointment I made with Marietta Movers who I hired to pack the truck.
Kevin W. en
When I initially made my reservation I was given one price and was told that both a 20ft truck and auto transport were at this location. When I arrived at the location there was not a auto transport available. The good thing was that the gentleman that was assisting me found one at another location and was able to get it brought over for me to come back later and pick it up. He was very helpful.
ron s. en
This location offered excellent customer service. We were in and out within 20 minutes.
Kenneth W. en
always Great at this location
Jennifer L. en
This location is great! The people were extremely polite and helpful, the service was exceptional, and the equipment was very clean and well- Mainers. The search function on the UHaul corporate website is awful. We are 3 miles from this location but we had to Change our zip code multiple times to get it to show up. Before we were able to find it the search was sending us to Woodstock and Smyrna. We booked a reservation with the Woodstock location but then got a call from UHaul customer service saying the trailer wasn’t available. She couldn’t find anything closer than Smyrna or Sandy Springs. I asked her to search for a different size that was closer but she said she could only look for the size I had selected. We cancelled that reservation and went online again to keep looking. I had to google the location to get their zip code to search on the UHaul website for it to show up. They had the trailer we had originally searched for. In the end, we got what we asked for and were very pleased. Fix the search UHaul!
Anthony D. en
It would have been helpful for the rep to offer/remind us about the need for moving supplies such as tie down rope, a lock, etc.
Youngtak L. en
The location was clean and very well maintained.
john k. en
Road Construction was a distraction when dropping off the item!
Kathryn C. en
A little difficult to get to because of all the construction on Roswell Rd. Ford cargo van was clean and easy to drive. It's holds a lot of stuff, packed it almost to the top. Customer service was friendly and helpful.
Christopher M. en
Love the "re-purposing" of this mid-century Chevrolet dealership! Exceptionally nice, new units w/state of the art security. Super friendly staff and GM! :)
Shamika A. en
the man that checked me in was very helpful and friendly
john b. en
The manager, DeAndre, was wonderful to work with. We were the first storage customer after the facility opened. He was as helpful when we came in as he was when we closed out our unit.
angel m. en
Shelby was great! Great customer service!!
Lupa B. en
The pickup I rented reeked of cigarette smoke to the extent that I had to operate it with the windows down the entire trip. I was very dissatisfied with the vehicle. Personnel and location were excellent.
Christine H. en
There was a guy who look out for me didn’t get his name. Black, dark skin, between 5’ 6 - 5’9. Slim. He gave me excellent service. Provided me with a lock for my truck.
Sarjo P. en
I had a warm reception and a positive experience.
janice r. en
great