Employees are very rude and don't know what they are doing. This is from a actual UHAUL store. I would suggest more training in customer service AND training on how to use the uhaul system. I am so pissed at how we were treated.
Matthew G.Customer Reviews for U-Haul at Roswell Street
Testimonials From Recent Customers
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The black woman (Hispanic) named La Niña was cursing loudly in the back room. Me and my husband should've left then. She came out the back yelling at me asking me if I need help. She also told me that just because I have reservations for a truck/storage doesn't mean they have it. I was floored. I got the run around from five different u-hauls before I got to her. . I've also read the reviews for this location 900 Roswell rd, Ga. After we left and most of the bad reviews revolved around La Ninas bad behavior. I don't know if corporate will do anything about her. She's still working there so there you have it. Reviews also stated they steal money from your card. This happened to my sister with this company at the same location. La Niña gave her the final receipt and later my sister got an alert from her bank that she was charged an extra $10.00. From u-haul. We ended up going to public storage and rented a truck from Penske.
Latasha W.I will definitely rent from this location when I need a rental! Loved the employees and the service they provided!
Sherry S.Great staff everyone was always very helpful, pleasant,great attitude and smiles 😁
charlotte w. | Overall ExperiencePoor Customer Service and rude employees. I had to go to 2 different locations, because of mis information from 2 different employees!..I'll be calling Customer service today!!
Curtis B.This is the only uhaul I come.
Penny Y.Management should be trained to respect employees in front of customers. Coaching employees should take place outside of customers. Managers should be trained in more professional behavior around customers.
Yolanda L.Crew was very helpful. Truck was fine. Pickup was easy, quick, and no surprises.
Bronson B.La Niña khayyam General manager was very rude actually acted very nasty to me and disrespectful and she was laughing at my face and I came to find out the trailer on my contract is not the same trailer they gave me ! She told me to get out of her lot ! And then came back to look at my contract!
MURILO S.The electronic return process was clunky and would not work
DAVID J.GREAT service!!! Everyone on staff was truly wonderful to interact with, so rare these day. Whatever you are paying them, it isn't enough. People like these folks are how a company builds loyalty.
Amy S.Very very helpful workers! Smooth operation!
Jayson J.Really friendly staff and great workers
Luisa N. | Overall ExperienceManager was rude. I have a case file. She should be fired.
anthony R.Easy experience and stress free
Brandi W.Not charge me for storgae of my conatainers to sit there for a few days before there are picked up and delivered. What a joke.
CHRISTOPHER P.Prior to coming to this storage facility, I had a below average experience. From picking up my truck and it not being available, to being hung up on by customer service staff and problems with the equipment, I was definitely not pleased. However, EVERYONE at this facility was TOP NOTCH. They were caring and attentive. I felt like I was the only customer in the world. However, I witnessed them give that top notch service to other customers. Brandon, Nia and ESPECIALLY LA NINA, the manager all treated my family with extreme care. By the time I got to the facility, I was in tears but when I left, I felt encouraged that there are still kind people in the world. Because of them, I will continue to use UHaul.
Placida B. | First ImpressionsThe truck could be cleaner. I was using the mobile login, and started the process at 6:35pm. At the location, as I was finishing the login, I was advised to get the key from inside at 6:53pm, but the UHaul doors were locked. The mailman was waiting as well. I finally got the person to open the door to get the key at 7:03pm. Otherwise, it was simple.
LYNN M.Jade was the outstanding employee there she treated everybody with respect and it really made a difference she could've just locked the door behind her there were times where there were five people behind me and three in front of me and she just kept marching on and treated everybody the same with respect and dignity I would hire this girl if I needed someone in her position thank you so much
Bill G.Friendly and helpful service at this location! For customers who has not rented Uhaul‘s before, there is a process for locating the vehicle you reserved and it is sometimes not at the location you originally request to pick up at, but they indicated it will be within 20 miles of your requested location. They called to confirm where to pick up the vehicle 2 days in advance. And ended up being only 7 miles from the original location we requested. No issues with the equipment, it was easy to load and unload.
Betsy T.the air conditioning didn't work, it blew hot air.
jay T.Better training to employees Send the manager back where she can from Customers are not beggars, they deserve respect and service! Rapport is important even though uhaul is a monopoly
Samuel O.Reserved online. Did not enjoy repeated (many) attempts to upsell me.
David D.La Niña is the best!
Steve B. | Overall ExperienceGreat service and friendly staff
Rashad M.Expect emergency sometime and help customers when they need for example to extend one or two days without extra fees. I had an emergency and they didn't help me to decrease some of the fees and I paid extra 400$
Saber A.It was 8:45 AM, and yet still U-Haul staff was polite and prompt with returning my order. Excellent service.
Lucas P.Great customer service.
todd P.The store is in disarray. The employees are hard to get on the phone and the manager was pretty standoffish and rude.
Remington P.You took $300 that was not authorized and emptied my checking account just as my bills were due. How do you think I feel? Furious that's how! Are you gonna cover my extra expenses due to this discrepancy? If it effects my credit score are you gonna fix that? Because it well may. Schedules have had to be changed ,plans altered,time wasted. And I cancelled auto pay prior to these fraudulent charges. This is despicable.
Patrick W. | Overall ExperienceHelpful to have equipment in the storage area to assist with the move out
THELMA M. | Overall ExperienceStaff was late including manager check out took 45mins 9am appointment drivers seat was stuck unable to move forward It took myself rocking and employee pushing the seat forward finally seat moved hitting my knees against the dash
Thelma M.Worse business experience I've ever had in general these employees don't know or weren't trained properly and do not give you any information then want to hold you liable, very rude and unprofessional and negligent towards all of their customers not just me I noticed when I was in line. Worst business experience I've ever had in any store
Allen F.I booked online. Declined all additional services, entered credit card and checked in online. At counterI had to decline insurance AGAIN and when price came up it was DOUBLE. When asked it was because it was 19 MINUTES before the reservation time I requested and I was being charged for additional 24 hours. I pointed out I didn't have the equipment yet but would gladly return it within 24 hours. Return time had to be manually adjusted 15 minutes. Nuts.
Walter D.I was not informed by the employees at this location on how to return a rental after hours. I was to rerun the truck by 10pm but actually returned to around 7:45pm. There were several other people returning their equipment as well and none of us had a clue on how to return or where to put the keys. We helped each other basically the blind leading the blind. That mean no one at the location took time to explain to at least 3 customers on how to return the rental after hours. With being said I was doubled charged for the rental. I called 3 times today 06/27/22 was placed on hold for long period of time only to promised that a manager would call me back. She never did so I called back around 6:30 pm. Once I was finally able to get the Mgr on the phone she talked over me wouldn't let me speak and then hung up in my face. I called back and was talking to a very nice gentleman explaining to him how I was just treated by that time I am in tears. She then snatched the phone from the professional person I was speaking with and proceeded to yell and accused me of being irate and ranting. When she is the person that was irate. The person Uhaul has managing that store should not be in a leadership role. She escalated a complaint when she should've been trying to offer a solution and a refund. I would like someone from corporate to give me a call to help resolved the overcharge. And I would like to be treated like a human being. I am going to make so much noise regarding my experience until Uhaul removed that Mgr. She came to the phone ready to fight and argue with someone that was giving Uhaul business and their hard earned money. Please listen to the call and u will know that what I am saying is the truth. The automated message on Uhaul line states all calls are recorded. And Inwould like a copy of that call. Again I will not quit until there is a satisfactory resolution and a apology from that manager. Her unprofessionalism is deplorable and unwarranted. I don't understand how someone can treat a customer not just but another human being that way. I have never cried as hard as w did today after that phone call with the person you have in charge of leading your store. Where is the accountability. I look forward to hearing from someone soon
Marsha M.The service was quick and professional. The truck was clean and excellent condition. The employees were friendly and helpful. A very good experience.
marty H.Tina is an amazing manager and her staff is obviously just like her. Couldn't have had a better experience with my storage. Different than any other storage company in the world. They're not about stealing and selling your stuff.
Adam W. | Overall ExperienceNew to Uhaul storage. Great so far!!!
Timmothy M. | First ImpressionsThe address is incorrect for this location. When typed into maps it took me to a location about 10 minutes away from the actual UHAUL location. I called the location and asked if the address contained a NE in it and she associate told me no, however it does. When I dropped off my UHAUL 40 minutes early I was told I was "good to go", then at 4:20 I get a phone call asking when I will be returning the UHAUL because I was 20 minutes past due time even though I had already returned the truck an hour ago.
Andrea D.Staff at 900 Roswelll Street location were all exceptional
Robert F. | First ImpressionsGreat Job Already!
Emily W.No hidden fees
James W.My reservation is in a different place. I didn't get the van in the original location. It added 20 miles extra on my trip and expense. I'm not happy about it
Venkata Kalyan S.Nothing, but I'll be more careful to select the am time instead of pm time when ordering my pick up time. Otherwise, I was treated very well by both the South Cobb and Roswell St locations. ¡Gracias!
Robert E.It was just a drop off. no check in or anything
Philip N.very good 👍 and had excellent experience
Patrick M.Great service Thank You
Eldwin B.Charged more than what was stated. Exaggerated the price.
Alonzo B.The u-haul app needs to work! I could not do mobile pick up
Jussi K.Easy drop off experience
Steve G.Demonstrate the hinged left trailer wheel fender (auto transport) to outgoing rentals. Didn't know it was there (duh).
J Kevin C.The U-haul company as a whole has no clue what is going on between stores or parts of the company that handle issues. My reservation was moved last minute after I ordered it online a week in advance. Only to have it set to a location by the Scheduling manager for my region to a location that was CLOSED the day I needed it to move. Ridiculous, get your act together. Also, communicating between phone services, they send you off and you have to explain your situation 4 times to different people.
Daniel G.They did not inform me that when you have a tow dolly attached you cannot back the truck up
SHEILA MARIE J.This was an easy rental from ordering the truck to pick up to return. The equipment was well maintained and worked flawlessly.
Zachary M.Very slow service to start a rental and manager was demanding upon return with no pleasantries whatsoever.
Matthew E.Staff very helpful and knowledgeable Indoor storage very nicely kept and accessible Will definitely use this facility again if I need storage
Brianna J. | Overall ExperienceLa Nina and her staff were extremely efficient and pleasant to deal with. She has her staff very well trained.
Iris P. | Online Move InThis U-Haul has the rudest, laziest employees of any storage facility I have ever used. And there's a travel nurse I use quite a few
marie c. | Overall ExperienceThey were extremely helpful, got me where I needed to be, made my reservation easy, and smooth…
Adoniyah S. | First ImpressionsThis is a top notch U-Haul facility. The staff is professional and timely in responding to communications. And the facility is modern. It always clean, well lit, easily accessible, smells good, quiet and room temperature. I was a bit concerned when I had to get a unit on the 2nd level but once I actually drove around to the unit, it was street level from the side street and had 2 garage doors for loading/unloading regardless of weather conditions.
Shanita E. | Overall ExperienceBait and switch. I lined up a truck and free storage for a month and did not get the truck I wanted at the time I needed it. I stayed because of the one month free rent which I found was not a true offer and the unit I got has a building column in it reducing the square footage. This has all been put online as well. There is nothing like being trapped by you.
William N. | First ImpressionsTimiyah Blair at the front desk was very knowledgeable, patient and professional. She assisted me with getting my storage units after my items wouldn't fit in one she helped look for another unit on site after I was told by another worker that all units were occupied.
Marshelle D. | First ImpressionsThe staff was execlent,promt, and patient...i know thats hard when it comes to customer service!! Thanks and i will be using and recomending uhaul again!!
VICKEY H. | Overall ExperienceVery rude and unhelpful worker at the desk. I was charged for a unit that was supposed to be free for the first month, and the manager refused to resolve the issue when I brought it to her attention. I was reimbursed after going through corporate, following several hours of my own time spent explaining the situation. I will avoid this location moving forward.
Brendon C. | Overall ExperienceAbsolutely one of the best U-Haul stores in the area. Love how they paid tribute to the former Chevrolet dealer that was there for so many years. Excellent re-purposing of that property.
Christopher M. | Overall ExperienceI went storage and units trucks all over the country are you in the top five
Shirley C. | Overall ExperienceDeberian de cerrar un poco mas tarde.
Hilario D. | Overall ExperienceI'm terrible with names, I believe his name was Fredd. But he did a wonderful job making my move in smoothly and efficient. Went above and beyond, and he was very knowledgeable.
LESTER J. | First ImpressionsGreat service the young man was very pleasant and knowledgeable
Reginald L. | First ImpressionsStaff is friendly knowledgeable and always ready to help. Storage facility is always clean and very well maintained. Highly recommend!
TAHIRAH S. | First Impressionsuhaul roswell st marietta is hard to get in and out of with big trucks, needs to be modded out ie. parking lot.
gary j. | First ImpressionsThey have an good crew there Kia the GM was just very knowledgeable & patient with Me& My storage situation!! It wasn’t a long drawnOut process& that’s why if I ever have to return I will & I’ll certainly recommend them to Anyone in need of storage ⭐️⭐️⭐️⭐️
connie h. | Overall ExperienceWhoever the assistant manager there should definitely be fired. She harassed us the entire time we were trying to break the lock off our storage unit. This lady was rude, condescending, unhelpful, unprofessional, and had the nerve to run up on us with two other employees. The other two employees were no help. The assistant manager made threats to us our whole stay and also threatened to call there cops on us after we called a locksmith to help us due to them being completely useless! I will never recommend U-Haul storage again! Y'all suck!
Tracye D. | Overall ExperienceMy experience with Uhaul was the worst. Moving is already stressful and my horrible experience added to this stress. The storage unit I was given was roach infested and I was accused of bringing them with me which is not the case otherwise I wouldn't have complained about them. I was then initially told I had to move my stuff out of the unit after I paid a company to move it in. After complaining about the situation, the manager there worked with me and reassured me she would take care of it. I appreciate everything that she did to make the experience less stressful and she was very helpful in getting my things moved to another unit while I was out of the country. However, the moving company that they hired destroyed my TV stand in the process. The staff worked with me after I expressed how upset I was; however, it was a horrible experience for me.
JUDITH L. | Overall ExperienceTerrible all around.
Brendon C. | First ImpressionsZakiya Blair is the GM at this location and she has been nothing short of phenomenal in dealing with our particular situation. Moving across the country is very stressful and she has listened to us and worked with us from the start. She goes above and beyond what a typical business person would do. I highly recommend this location as the staff is following her lead and are only going to continue to be successful.
Tracy P. | First ImpressionsPick time was 1pm I arrived at 1230pm waited 45mins for a truck.The weekend of 5th of June my reservation was for 1pm I arrived at 104pm I had been bumped truck was given to someone else. This is poor customer service I wouldn't recommend this facility.
THELMA M. | First ImpressionsI just moved into the area and I reserved The wrong storage unit for my items. I went And met Ms. Blair and she showed me a unit and was extremely helpful and eased my worry! Things are wonderful.
LISABULLARD E. | First ImpressionsI had a great experience with this U-Haul location, both with my truck rental and storage rental. The facility is very well maintained. The Saturday I came to check out of storage (and pick up / drop off a truck to move everything) it was very busy and the staff was as patient as any
Kelsey J. | Overall ExperienceYour systems are awful. I reserved a unit online, and Terrence tried to assign me one TWICE, and they were both occupied. He has no visibility to which units are available and which ones are occupied. So I didn't stand a chance at getting a unit at UHAUL.
JACKSON S. | Overall ExperienceYour systems are awful. I reserved a unit online, Terrence assigned two units that were already occupied. How is he supposed to know which one to assign? I did not have time for that, and I had to go with a different company that takes inventory seriously.
JACKSON S. | First Impressions10/10 will recommend!
Sarah A. | Overall ExperienceThank you for keeping my items in a clean environment and safe!
Angela H. | Overall ExperienceThe staff is great and Kia the manager is awesome. Thanks guys. Blessings 曆
Anetha W. | Overall ExperienceGracias
CLAYTON D. | Overall ExperienceMy door access code still does not work. I can only get to my unit during 'operating hours.' I stopped by the front desk in the first couple of days and was told that online move-ins are rarely able to complete properly and that corporate would need to fix my code as it all looked right in the system here. They said it might take a day or two for the code to work. Still nothing.
Vince W. | Online Move InWe had a great experience. Jesse is awesome!
Ann T. | Overall ExperienceNO Veterans discount or if paid for full year in advance!
Daniel H. | First ImpressionsFinding the entry to the property with a truck for the first time was a bit obscure, but everything after was more than I'd expect at least from what I am used what I am accustomed to from other U-Haul storage facility. This is a more modern experience with special drive up ramp for different vehicle and digital key access.
DANE B. | First Impressionsvery good customer service. Will definitely use this facility again with future needs. Thanks.........rd
ROBERT D. | Overall ExperienceThe staff was courteous and helpful. The process was quick and we had no issues that wasn't quickly satisfied..
JOSEPHINE T. | First ImpressionsIt was a great experience....thank you!
Margaret B. | Overall ExperienceKiya and Jesse were the consummate neighborhood professionals. Each time I needed space or assistance, they treated me like a long-time local friend, and made me welcome while quickly solving my problem. Trucks and rooms of the size I needed were available, and accessible as-needed. The facility is extraordinarily clean, and I felt safe no matter when I visited. Thanks U-Haul and the Roswell Street team!
Edward D. | Overall ExperienceChris was very helpful and polite. He was very informative and great in assisting me! This is my first time renting a storage unit and he definitely made it simple and convenient. The prices are amazing and it didn't take long to get situated.
Chalonda C. | First ImpressionsEverything was ok except that for the 2nd time they never seem to be able to find my reservations.
Benito S. | First ImpressionsI had a great experience working with the staff who, convinced me to move my things from Extra Storage to U-Haul over a year ago.
Sarjo P. | Overall ExperienceMs. Kiya the GM in Marietta on Roswell Rd is wonderful. She is absolutely AMAZING!
Tobice T. | Overall ExperienceThe staff was extremely friendly and helpful. The manager Kiya was awesome.
TONA J. | First ImpressionsFrom the time I set foot in Georgia this location helped me get moved into my storage with ease. Every employee in this location is very kind and truly made me feel at ease. Using U-Haul for my move from Chicago has been a horrific experience BUT thIs location in Georgia with the General Manager Zakiya leading her team. Gerald, Terrance and another young guy you would NEVER go wrong. The phrase "I CAN HELP YOU" is the definition of every one of them. Thank You Tobice Terrell
Tobice T. | First ImpressionsGreat staff. Shelby was awesome!
Eugene P. | Overall ExperienceArrived on July 5,2020 around 6:00 pm the door access to get in too storage was locked couldn't get into my storage. Another also had too leave due no access. The sliding and the Mandoor was locked.
Johnny W. | Overall ExperienceVery helpful and professional I wish there were more people like her in the service industry it actually was the best part of my week even though my week was very stressful. Thank you for having her as one of your lead employees. Tommie Liott
Thomas L. | First ImpressionsThanks for your good help. I was pleased with all of my service that day. Every one wore there name tag as well.
Sharon S. | First ImpressionsThe staff seemed to be confused most of the time. Always overcharged me so I am still waoting on a refund of late fees they say I owed every month even though I was not due to the last day of the month and paid early most times.
Latausha G. | Overall ExperienceThe team at this facility are fantastic!
Thomas L. | Overall ExperienceWe moved out on March 14, continued to get notices we had not paid our April bill, telling us we were being charged a late fee. Left two messages for Ms. Blair and also sent an email and never got a returned call back. This kind of management will run you out of business . I own a moving company and will never recommend this facility to our customers . The lack of customer service is unconscionable. No excuse for not responding back to me.
Donald N. | Overall ExperienceTHANK YOU FOR THE USE OF YOUR FACILITIES IN RESPECTS TO COLLEGE STUDENTS HAVING TO MOVE OUT SO ABRUPTLY!!! #TEAMSPIRIT U-HAUL !
kierra y. | Overall Experience