Customer Reviews for U-Haul at Quincy Ave

3,383 reviews

438 Quincy Ave   Quincy, MA 02169
(Rt 53)

(617) 471-1117

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Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(617) 471-1117

438 Quincy Ave
Quincy, MA 02169
(Rt 53)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • 24 hour customer return
  • habla español

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

James Edwards 
Rating:
5.0

Submitted a review already. Had to correct it. Equipment was cleaned out, cab and back. and it did not smell! At 144k miles it looks well used. right front suspension pulls to right when hitting bumps and potholes So I had to hold on to the wheel. Decent truck otherwise.

roy murphy 
Rating:
5.0

Customer did not leave a comment.

michael moore 
Rating:
5.0

The staff here is absolutely wonderful! Thanks for making everything so smooth.

Janet Ryan 
Rating:
4.0

Customer did not leave a comment.

Karl Larson 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER GARLAND 
Rating:
5.0

The wonderful lady who helped me get another truck when my original one never showed. Thank you for being awesome!

Kenneth Roldan 
Rating:
5.0

Customer service rep was outstanding. Quick and easy check in and out. Super convenient.

Joseph Young 
Rating:
5.0

Customer did not leave a comment.

londa biaz 
Rating:
3.0

Melanie the attendant, was very nice and knowledgeable. Explained everything with a smile. Would definitely go to that location again.

Bryce Landry 
Rating:
5.0

Customer did not leave a comment.

Trinity Shaw 
Rating:
3.0

Customer did not leave a comment.

Timothy Lockridge 
Rating:
5.0

Customer did not leave a comment.

Lorenzo King 
Rating:
5.0

Customer did not leave a comment.

Blessed Eze 
Rating:
5.0

The van was new and clean, transaction was smooth and easy. I want to thank Thomas for answering all my questions and make my rental experience a lot easier than I thought.

Abdellatif Talbi 
Rating:
5.0

Customer did not leave a comment.

Angel Robledo 
Rating:
5.0

Customer did not leave a comment.

Olgaris Rojas 
Rating:
5.0

I want to thank this nice gentleman who made my experience wonderful and easy. I will rent from this location in future.

Abdellatif Talbi 
Rating:
5.0

Friendly front desk person! Equipment was spacious and great!

Molly Hannon 
Rating:
5.0

The young man who worked the front desk was personable, friendly, very professional, and helpful. He made my experience a very pleasant one!

Paulette McGuinness 
Rating:
3.0

I reviewed

JESSICA VERDE 
Rating:
5.0

Customer did not leave a comment.

ma vanessa darwell 
Rating:
5.0

Customer did not leave a comment.

Juan Medina 
Rating:
5.0

The manager on duty was exceptional and should get gold stars. He was so incredible.

Lisa Blake 
Rating:
5.0

Customer did not leave a comment.

Vernon Wilson 
Rating:
5.0

the person who works there is very friendly and good service

Sheldon Yong 
Rating:
5.0

Nothing

Sharon Savage 
Rating:
5.0

N/A

shernet little 
Rating:
5.0

The guy at the register was so nice and explained everything very pleasant and helpful!! 11/10!

Catherine Cavalli 
Rating:
5.0

Customer did not leave a comment.

STEVENSON DESROSIERS 
Rating:
5.0

The person who was working there in morning was awesome and kindness make my morning Thank you good customer service

Carmen Ortiz 
Rating:
5.0

Customer did not leave a comment.

Richard Eames 
Rating:
5.0

Customer did not leave a comment.

Simone Mathis 
Rating:
5.0

Customer did not leave a comment.

Kerri Dalton 
Rating:
5.0

Nothing really, service was straight forward and satisfactory.

Neysha Gonzalez 
Rating:
5.0

The employee was very helpful and friendly.

Laurie Ann Trickett 
Rating:
5.0

Customer did not leave a comment.

QIANHUI HUANG 
Rating:
5.0

Easy and quick!

Darlene Maggio 
Rating:
5.0

you should give the attendant who was on duty a raise

Angelo Morrone 
Rating:
5.0

Customer did not leave a comment.

Devondre Smith 
Rating:
5.0

Thomas was an absolute Amazing person working at that location. This man should be an instructor for all the new hire so he can set the team for success! AMAZING TEAM MEMBER

Hend Elkordy 
Rating:
5.0

Both associates were kind, polite, and smiled. (This is important to me). I had a 9.30 pick up time on 12/19, the van was ready and in good condition. My move went smoothly, thank you! Eric Gustine

ERIC GUSTINE 
Rating:
2.0

The person helping my girlfriend and I did not seem knowledgeable about anything U-Haul related. I had valid questions about milage usage, drop off locations, and even available moving trucks, all of which receievd responses like "uhhh I don't know" or "I can't do anything about that". On top of that my walk-in reservation was not properly done- I specifically asked for a one day rental to be returned by the end of the business day but I was registered and charged for TWO days. Truck equipment worked great as usual but not happy with customer service

Frank Castellino 
Rating:
5.0

Great customer service. Guy was in point on everything.

Muhammad Mallick 
Rating:
5.0

Great customer service I really recommended

JAIME CHACON TEJADA 
Rating:
5.0

Customer service made my bad day so much better.... Extremely pleasant, friendly and awesome personality. Thank you, thank you

LINDA EDMANDS 
Rating:
4.0

Customer did not leave a comment.

Arthur Xia 
Rating:
3.0

Not all..but some workers should be more personable. Though to find good help!

Perry Paolucci 
Rating:
5.0

Truck should have back camera

Mahammad Akram 
Rating:
5.0

Customer did not leave a comment.

Nicole French 
Rating:
5.0

N/A. The person who helped me was very thorough and took very good care of us

Jahniya Morris 
Rating:
3.0

Helpful and easy to return

Denise Della 
Rating:
3.0

It was conveniently located

Sharon Roberts 
Rating:
5.0

The young man that waited on us greeted us with a smile, and was very helpful and kind.

CarolJ Rich 
Rating:
5.0

The worker that took care of my interactions yesterday was great...think it was Thomas? As previously holding management positions in the past I can tell you that both times I was there yesterday he was rushing around getting a lot done and was extremely helpful from a customer's perspective. Good job!

Stephen Anderson 
Rating:
5.0

Customer did not leave a comment.

DONNA laforest-MCGUIRE 
Rating:
4.0

Customer did not leave a comment.

Alissa Deus 
Rating:
5.0

Customer did not leave a comment.

Leonard Ngui 
Rating:
5.0

Excellent customer service! Dude that set me up was on point, I’d recommend this location to anyone in need of moving assistance! Vehicle was clean, process was easy, and the drop off after hours was simple and quick!

Nate Arthur 
Rating:
5.0

Thomas was a huge help and he is the reason I will return

Colin McLean 
Rating:
5.0

Thomas at this location was absolutely fantastic, i lost me key to my car during the move and he provided the best customer service i have ever experienced! Thomas deserves all the praise!

James Cobb 
Rating:
5.0

Bery Friendly crew

RAYMUNDO GUTIERREZ 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER CROSS 
Rating:
5.0

Manager Thomas was very patient and helpful.

Laurel Blanchard 
Rating:
5.0

Tell them that you will lower the mileage rate

Phillip Cangemi 
Rating:
5.0

Nothing, everything went extremely well.

Steven Quigley 
Rating:
5.0

Customer did not leave a comment.

Frank Terrio 
Rating:
5.0

Customer did not leave a comment.

Craig Coldstream 
Rating:
5.0

customer friendly, knowledgeable, clear and responsive when. asking questions.

Linda Lyles 
Rating:
5.0

The guy who works in this location is really kind and smiling

Romano Ravagli 
Rating:
5.0

Staff was very friendly, respectful, and attentive. Moving can be so stressful but the small part of the day where we went to pick up the U-haul was a bright spot.

Sadia Ahmad 
Rating:
5.0

Good service

KANYITI JIMAH 
Rating:
5.0

Customer did not leave a comment.

CHARLES BUTLER 
Rating:
5.0

Customer did not leave a comment.

Briuna Shoulders 
Rating:
5.0

Not a thing , the gentleman who helped/waited on me was excellent

Brenda Joyce 
Rating:
3.0

Customer did not leave a comment.

Mark Baker 
Rating:
5.0

Customer did not leave a comment.

DANIEL CAMPBELL 
Rating:
4.0

Based on my experience with U-Haul, the person who helped me should have more professional training so that he can serve the public well

luz Iglesias 
Rating:
5.0

Customer did not leave a comment.

Brian Manning 
Rating:
5.0

Customer did not leave a comment.

Marcos Borges 
Rating:
4.0

Customer did not leave a comment.

Sandra G Torres 
Rating:
5.0

Great location and great customer service all around recommended!!!

maria colucci 
Rating:
3.0

I filled the has tank, and yet they only gave 7/8 full. That was wrong and I should be credited for any gas.

patrick moran 
Rating:
5.0

The young man at the front was a barrel of laughs. Keep him he made my morning complete frfr.

NANETTE cromartie 
Rating:
3.0

Customer did not leave a comment.

Frances Lydon 
Rating:
5.0

The rate for the mileage charge was a little too high for overall U-Haul is a good company

Robert McNally 
Rating:
5.0

Customer did not leave a comment.

Simin Shekarpaz 
Rating:
5.0

Customer did not leave a comment.

Laurel Blanchard 
Rating:
5.0

Add the employees in the review. The person was professional and pleasant.

Norma Gutierrez 
Rating:
5.0

Customer did not leave a comment.

Seth Brady 
Rating:
5.0

No

Rosa Santiago 
Rating:
5.0

Customer did not leave a comment.

George Tavarez 
Rating:
3.0

Too much turnover in staff. Last rental was great with T. Latest with P and B gave us dirty van and return was hectic with one clerk doing everything. Inconsistencies hurt business.

Laurel Blanchard 
Rating:
5.0

Customer did not leave a comment.

Constance Williams 
Rating:
5.0

Customer did not leave a comment.

Julie Hunt 
Rating:
5.0

The customer service representative who helps me is the best.

Akhanda Shrestha 
Rating:
5.0

Customer did not leave a comment.

el hassane hajji nadem 
Rating:
4.0

Customer did not leave a comment.

Alan Sheehan 
Rating:
5.0

Have more than one person working

judy ead 
Rating:
5.0

Team is helpful and kind. Thank you so much!

Kelly Martin 
No reviews have been submitted for this location.

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