U-Haul at Oddie Blvd

6385 comentarios

1790 Silverada Blvd   Reno, NV 89512
(& Oddie Blvd)

(775) 359-9202

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Contáctanos

(775) 359-9202

1790 Silverada Blvd
Reno, NV 89512

Horario

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

Los comentarios sin texto actualmente están ocultos. Mostrarlos como visibles. Ocultarlos

Clasificación:
5.0

El cliente no dejó un comentario.

Lee S. 
Clasificación:
2.0

The mess ups in my order cost me hundreds of dollars on my move. I had called four times to make sure my truck would be ready at 7 am, because I had 4 workmen on the clock and waiting at my premises at 8 am. When I arrived, there was no 20 foot truck and my order was not known. Your sales people were very nice and tried to be helpful under the circumstances. It was your computer system apparently that caused the problems. They gave me a 10ft truck and had me come back hours later to trade. This caused delays in the work and disruption in the order things could be moved. The job took at least two hours longer than it would have. Also caused additional miles. Also, your furniture dolly was broken and I had to go buy oneâ€"another delay and extra cost.

CHARLES WILLIAM S. 
Clasificación:
4.0

Staff was fast and friendly. No issues.

Jason M. 
Clasificación:
3.0

Everything went well. In-person check-in was fine, and the agent, (Rachel?) was very pleasant. The truck (20') was clean and ran fine. The box lift-gate operated easily, and the ramp deployed/stored smoothly. Return was easy, the agent (didn't catch his name, sorry) was pleasant and helpful, and it took only about 10 minutes total, including the agent's careful inspection of the returned vehicle. Special shout-out and thanks to "Miguel" who was very pleasant and helpful during an inquiry phone-call the night before pick-up. The U-Haul agents I interfaced with were all pleasant, patient, and helpful. Appreciate that very much.

ROBERT JOSEPH P. 
Clasificación:
1.0

This whole process was a nightmare. I had a truck booked out to me 1.5 hrs away, when I asked if anything closer Heidi the service agent in NorCal said no take it or leave it. I tried back a little while later and spoke to someone else who found a truck 30min from me but the day before I was to pick up the truck the manager of the lot switched the truck to in town only - and apparently managers at uhaul are like god: all powerful and no one can talk to them. The Santa Rosa truck was also denied because they didn't want it traveling that far so Heidi had me going to a lot 3hrs away in Susanville. I decided to call the Nevada lots since I was going that way and I could kill two birds with one stone and spoke to Ashley who got me a truck in Reno and helped me out immediately- she rocks. Anyway- I'm going to try Budget or Ryder for now on.

JOHN H. 
Clasificación:
5.0

El cliente no dejó un comentario.

COMENY MENDOZA T. 
Clasificación:
5.0

El cliente no dejó un comentario.

MERI SNEDDON F. 
Clasificación:
3.0

Not my job figure it out

Efrain G. 
Clasificación:
5.0

El cliente no dejó un comentario.

MIKE ELLSWORTH L. 
Clasificación:
4.0

The truck was a little run down but it did the job.

JESSICA IRENE R. 
Clasificación:
4.0

El cliente no dejó un comentario.

Danielle G. 
Clasificación:
3.0

Trucks engine sounded horrible and very cheap. It ran very slow on the freeway. I drove it for 23 miles and they wanted to charge me for 100 miles. Someone needs to check the mileage before it gets re-rented! The girl who gave us the keys only sent me an email and I had horrible service so I could not open up the link to verify the mileage on the contract. She also never told me to verify the mileage before I got on the truck. Thankfully I took a picture as soon as I got on. She did not bother printing me a piece of paper with the information even though I told her that I did not have good cell signal and I cannot open up her email or the text message she sent me. She was friendly but do not know what she was doing Other than that the staff was very friendly and two people were knowledgeable.

DANIELA IVONNE G. 
Clasificación:
4.0

I went down to the location to reserve a car trailer for the weekend and was told I had to do it online. So I went online and reserved one. I don't understand why I couldn't do it while I was at the location.

William P. 
Clasificación:
5.0

El cliente no dejó un comentario.

ALBERTO MEZA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Rebecca B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DARRELL LEE B. 
Clasificación:
1.0

Arrived & was given WRONG truck based on reservation. Then the Truck was dirty inside & needing some work on the engine - barley could handle the freeway.

Anthony C. 
Clasificación:
1.0

I made a reservation for the 9th and 10th and when I went to pick up my truck at 5:30 pm I was told that I had to have it back by 8:30 am on the 10th and when I said I made the reservation for two days she told me I didn't that I only made it for the night of of 9th when I returned the 15 foot truck on the morning of the 10th I then had to rent a 20 foot truck for the 10th I don't think I will ever use uhaul again because of the horrible customer service I experienced

MARK EDWARD P. 
Clasificación:
4.0

The people were great, the company needs work on their end.

ARTHUR JAMES M. 
Clasificación:
5.0

They immediately started cleaning the vehicle.

Lawrence K. 
Clasificación:
5.0

El cliente no dejó un comentario.

ESAU G. 
Clasificación:
1.0

Staff very unhelpful. Will never use again.

Chad P. 
Clasificación:
1.0

El cliente no dejó un comentario.

Kris G. 
Clasificación:
5.0

Employees were helpful general manager excellent job staff excellent job

Edward B. 
Clasificación:
3.0

El cliente no dejó un comentario.

CORY JAMES D. 
Clasificación:
3.0

I was extremely disappointed in the availability of equipment in the Reno area, which is not the fault of this particular location. Due the shortage of equipment, I had to rent two vehicles, which made for a lot of undue stress. This location was clean and efficient in their work.

Chad F. 
Clasificación:
4.0

El cliente no dejó un comentario.

COURTNEY CLAIRE L. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL RAY L. 
Clasificación:
2.0

Our order was transferred here so my online check-in didn't work. I had to go inside, and it took 1/2 hour for him to upload our drivers licenses. Lady said tank needed to be left on atleast 1/4 of a tank, but when we checked out online it said it needed to be back at full.

Angela K. 
Clasificación:
3.0

Please don't cancel peoples orders with calling them first.

GERONIMO P. 
Clasificación:
5.0

El cliente no dejó un comentario.

PATRICK ANDREW R C. 
Clasificación:
3.0

NO IMPROVEMENTS NEEDED. Staff was extremely friendly and helpful. Vehicle was exactly as stated, including ready and clean! Excellent experience!

THOMAS L F. 
Clasificación:
5.0

El cliente no dejó un comentario.

RENEE NGOZI O. 
Clasificación:
5.0

First truck had issue, but manager Miguel got me in a comparable vehicle and gave me a discount. Excellent customer service!

JOHN D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Mike L. 
Clasificación:
5.0

El cliente no dejó un comentario.

JAYCOB L. 
Clasificación:
4.0

Easy for mobile check in.

Evonna L. 
Clasificación:
3.0

I felt like the male who initially checked the vehicle out to me was antagonistic at that time. But the same male was very helpful at a later time. (So the issue could have been me.) The male that checked the vehicle back in was terrific. The pickup was excellent. I may return to and/or recommend this location. I am not certain. Thank you.

RONNY F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

Everything was perfect. Very easy to get in and out and very friendly staff. Thank you for a good experience.

MICHAEL EDWARD B. 
Clasificación:
2.0

Our reservation got moved twice, and neither location had communicated with the other. We had to go through the entire reservation process (that we had done online) again in store, and it ended up costing us $50 more.

Marie K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dylan M. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT PRESTON A. 
Clasificación:
5.0

Service was great.

Gayle A. 
Clasificación:
4.0

I requested a appliance Dolly and it was not in the truck when I arrived home. I was charged for it. The way the truck was parked there was no way to check the back for it.

Robbie S. 
Clasificación:
1.0

They tried scamming me for 1.5 gallons of gas . When confronting them I still have not gotten refund promised but waiting for it to show on bank statements. When I went to pick up vehicle it seemed like I was interrupting his loud music coming from rented vehicle. Vehicle I rented seemed to have major problem shifting.

MARK LYNN F. 
Clasificación:
5.0

El cliente no dejó un comentario.

LESTER STEVEN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle H. 
Clasificación:
4.0

El cliente no dejó un comentario.

CYNTHIA H. 
Clasificación:
4.0

El cliente no dejó un comentario.

RADI AWWAD R. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL RAY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT PRESTON A. 
Clasificación:
1.0

The lady that was working was rude. Then our truck was not returned and they rescheduled our pick up time without even letting us know. Then we had to get a smaller truck because it was all they had. It was a horrible experience. We have used uhaul three times in the last six months and every time it was horrible.

DAWN MARIE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

MICHAEL RAY L. 
Clasificación:
5.0

El cliente no dejó un comentario.

ROBERT JOSEPH G. 
Clasificación:
5.0

Nothing everything was perfect appreciate you guys and gals

JASON M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LORI LYNN K. 
Clasificación:
1.0

I was scolded by the young lady referencing only they could disconnect the trailer and should not have parked it in the space I did. Maybe if the staff were not playing grab ass with each other and the facility had signs or your contact agreement stated what to do at 1030 in the am after with no staff anxious to explain the procedures after not one but 2 phone calls telling me i was late. The rudeness she displayed would not have resulted in the extra day charged. No I will never use or recommend this location jess smith.

JESS C S. 
Clasificación:
5.0

El cliente no dejó un comentario.

ELIJAH OMAR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

BILLY SHELTON C. 
Clasificación:
1.0

Fire the manager Juan I think his name is. Berrated employees in nasty ways like every time I've been there. Took an extremely rude tone with me because of where I parked, which was right next to the trailer I was picking up. There were no parking spots left so I thought it was ok. Then as soon as he started “helping me” he asked me to pull up right where I was before. He kept telling me my card was declined even though the lady next to him made it clear to him for some reason they were supposed to manually enter them because some system problem. I'm so sick of this location, I've only ever used uhaul, totally turned off by it now. Not to whomever is reading this the location in south Reno is WAY BETTER RUN, clean and none of the trucks or equipment are given to you smelling like BO, cigarettes or sticky large stains in the truck boxes. They were super cool in south Reno. I think your manager needs to be fired or at least trained by those guys in south Reno.

ROSS GREGORY J. 
Clasificación:
1.0

El cliente no dejó un comentario.

COLTON CHARLES V. 
Clasificación:
4.0

Very nice and helpful staff. Thanks.

PETER GUNNAR A. 
Clasificación:
5.0

El cliente no dejó un comentario.

LUIS ALFREDO B. 
Clasificación:
5.0

El cliente no dejó un comentario.

DAVID ALLEN K. 
Clasificación:
4.0

The Nevada place was great, but uhaul as a company was terrible. I reserved a 6x12 and it was guaranteed to be at the Salem, Oregon location. We drove an hour out to pick it up from Lincoln City to find its not there and there is no replacement within a 100 mile radias. I was offered a MUCH smaller trailer of 5x8 and was told it was in Gearhart, Oregon. This is an additional 2 hours away. We ended up having to give away some of our items away due to no room with the smaller trailer. This cost me unnecessary loss of time and money and induced quite a lot more of stress. We moved to another state so the opportunity to going back to get items was not an option. We should be reimbursed for everything.

Adrienne L. 
Clasificación:
5.0

Great job having the truck, clean and available at the pick up location on time. Lot crew was very helpful and friendly and also wished a very safe journey. We appreciated that. Great job.

STACEY ANN F. 
Clasificación:
5.0

The lady that helped me was very nice and helpful despite being fairly new in her position.

JOHN EDWARD F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Lynna P. 
Clasificación:
2.0

My truck broke down at vega texas and was toed the next day to Amarillo. It was cold in vega tx and I had to rent a hotel for my wife and I. The mechanic told me clearly that the truck was not serviced that's was why the compressor and fan belt messed our journey up. We but over $500 gas and when i asked the mechanic in Amarillo, he said it was because of poor servicing . I had all recorded. We had to look for new workers to unload our truck after two 2 days of which we already paid people that were suppose to unload the truck but they waited and left. It was a horrible experience for us. And I expect UHAUL to give us a refund for our ordeal.

HENRY CHINAEMERE C. 
Clasificación:
5.0

My attempt to make a reservation on-line was unsuccessful. An in person reservation was made at this location. I wanted a one week rental, which was refused prior to pickup. This has caused me great inconvenience.

Richard G. 
Clasificación:
5.0

The staff was very friendly and very helpful. Also very speedy in taking my truck back

Antonio M. 
Clasificación:
4.0

El cliente no dejó un comentario.

LINCOLN JOHN B. 
Clasificación:
5.0

El cliente no dejó un comentario.

GABRIEL ALEX M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kathleen B. 
Clasificación:
2.0

The hispanic gentleman at the desk needs some manners training. Very impolite person. And unhelpful. U-haul changed my pickup location (not me) and I had pre-paid for a roll of tape. Which he would not give to me. It was pre-paid. Said it would 'mess up his books'. Guess what? I don't care about his books! He represents u-haul. No need to be impolite about the matter! I am a customer. The man just continued being obnoxious. Everything else was fine. The return man was extremely polite and helpful. PS The outlet on S Virginia is very efficient and super-friendly. Gracias

Scott S. 
Clasificación:
5.0

These guys take care of me every time I go in. They're quick and efficient and they've been keeping my business afloat! I appreciate you guys over at Uhaul

ELIJAH OMAR M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael L. 
Clasificación:
5.0

The app and remote checkin and drop off were awesome. Completely changed my experience of renting from U-haul!!!

Erin S. 
Clasificación:
4.0

The wait was a little long but the staff was really helpful and friendly.

BLYTHE EMILY B. 
Clasificación:
5.0

Tom was the person who assisted me and I want to thank him for his good work !!!! I feel this location is top notch !!

Ronald D. 
Clasificación:
5.0

prompt friendly rental service

ROBERT GEORGE D. 
Clasificación:
5.0

Great quick friendly rental😎

ROBERT GEORGE D. 
Clasificación:
5.0

Happy with this location. However; This drop up location was a last minute change by Uhaul. I have a granteed pick up at a diffferent location. I was told that the pick location is changed via text just 5 minutes before the pick up time. I was on location at that time. The new pick up location was 115 miles away. Not acceptable.

Kamal O. 
Clasificación:
5.0

great quick rental service

ROBERT GEORGE D. 
Clasificación:
3.0

El cliente no dejó un comentario.

Emily H. 
Clasificación:
1.0

Be more organized - they tried to give my truck away to someone else eventhough was there waiting in line (for a very, very long time) AND had checked in online while I was waiting. Also better compliance with Covid-19 precautions. One of your employees kept getting uncomfortably close to me (too close in even non-covid times) even though I kept stepping back, and he did not have a mask on. Honestly I was mad and creeped out by my experience.

Tawnie C. 
Clasificación:
1.0

Staff was unprofessional, equipment was either broken or not ready for pick up (I made our reservations 6 months ahead of time and they were still not able to accommodate my rental in a timely manner), and one of the service techs outside was extremely disrespectful to my father.

ANTHONY M. 
Clasificación:
1.0

Horrible, horrible experience!! The truck's engine blew up and smoke poured into the cab. I thought the truck was going to explode and catch on fire! I was stranded five hours in the desert. My furniture was damaged due to the towing of the truck and my move was delayed (again!) by yet another entire day. U-Haul has done nothing to compnsate or reimburse me and has shown little regard for my safety or well-being. I am a frontline EM physician assistant and in these pandemic times, I do not deserve to be treated with this level of disrespect and without any consideration for my time ... no human deserves this!

Shar B. 
Clasificación:
2.0

When you reserve a trailer it should be ready for pickup at the time you reserve it. Unlike other times I've reserved a trailer they said the price I reserved it for didn't include taxes and they were extremely rude about it . I strongly urge anyone looking to rent from Uhaul to look elsewhere.

WAYNE P. 
Clasificación:
5.0

Crowded busy morning

ROBERT GEORGE D. 
Clasificación:
1.0

The “general manager” was incredibly unprofessional and on his phone when talking to us. They charged us more than we should have been charged, and when returning the U-Haul, I was tying my grandsons shoes and the representative was yelling at us and not giving us time to finish what we were doing. Totally rude and just not worth the hassle.

HANNAH MARIE L. 
Clasificación:
3.0

I was over charged 100 miles after waiting half an hour to check in, then I got to wait another half an hour so that I could still be over charged. FUCK YOU

Casey R. 
Clasificación:
5.0

Miguel runs a very Clean and Efficient Location. Entire Staff very professional

Steven H. 
Clasificación:
5.0

Awesome service they made it as smooth as possible.

christian F. 
Clasificación:
5.0

El cliente no dejó un comentario.

ISRAEL R. 
Clasificación:
5.0

El cliente no dejó un comentario.

John H. 
Clasificación:
5.0

Pointed out to the lot manager the smell and damage to the truck in the back.

John H. 
Clasificación:
3.0

Wait time at pickup was very long (more than 30 minutes). Tried to do the early ck in online, but couldn't advance at a certain point.

James C. 
Clasificación:
5.0

While the hold times are long, the personnel (especially Tom and Miguel) were wonderful.

CINDY M. 
No se han enviado comentarios para esta ubicación.

Additional Services at this Location

  • Moving Truck Icon
    Camiones para mudanza

    ¡Tenemos la mayor selección de camiones nuevos!

  • Trailer Icon
    Remolques y remolcado

    ¡Se puede obtener nuestros remolque utilitarios y de carga desde $14.95!

  • U-Box Container Icon
    Contenedores U-Box®

    We ship across town or accross the world!

  • Moving Supplies Icon
    Suministros de mudanza

    ¡Venedemos cientos de productos para que las mudanzas sean más simples!

  • Trailer Hitch Icon
    Enganches para remolque

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propano

    Propane service delivered straight to your door!

Volver
arriba