Customer Reviews for U-Haul at Oddie Blvd

6729 comentarios

1790 Silverada Blvd   Reno, NV 89512
(& Oddie Blvd)

(775) 359-9202

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(775) 359-9202

1790 Silverada Blvd
Reno, NV 89512
(& Oddie Blvd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - jue.: 7 a. m. - 7 p. m.
  • Vie.: 7 a. m. - 8 p. m.
  • Sáb.: 7 a. m. - 7 p. m.
  • Dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba
  • Devolución del cliente 24 horas

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Reynold V. 
Clasificación:
5.0

El cliente no dejó un comentario.

Sean B. 
Clasificación:
3.0

I returned the utility trailer after 4 hours. However, U-Haul staff did not log my return. Next day, I received text that trailer was overdue. I waited 45 minutes on hold with U-Haul location. Once they took my call, they confirmed trailer was in their yard. And my contract was closed out properly.

Donald I. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dianne M. 
Clasificación:
4.0

El cliente no dejó un comentario.

David O. 
Clasificación:
5.0

The right side mirror was not able to be adjusted at all. It was stuck and I could not move it. Therefore I drove the truck with only 1 side mirror usable. I rushed back to yard so I could get back before closing and cause of the mirror, I wanted to get it off the road. I was unable to stop for gas and I was charged $47 for fuel, which seems really high since I only went 40 miles and had a truck that was basically unsafe to operate. I think I should receive a concession for this high fuel charge. Also no one explained how the EZ ramp worked, so I had to figure that out myself. I think a little more instruction on the workings of the truck would be better.

Doris F. 
Clasificación:
5.0

Good customer service. The location was changed from the location I booked 24 hours before pickup but the Oddie Blvd. location picked up the original agreement and provided a good truck, on time.

ANDREW H. 
Clasificación:
4.0

I usually have no issues renting from this location, but this time, the dial on the radio was broken, so the music was either blaring loud or none at all. I think something was wrong with the transmission of the truck as well, as it did not go past 3000 rpm and did not want to climb hills.

Sarah S. 
Clasificación:
5.0

Every u-haul employee I encountered at the location was great and attentive. Each one asked if I had been helped already. I rarely fill out these company surveys, but my experience at this u-haul location was great, and so I just wanted to take the time to convey that. Gracias

MICHAEL ANTHONY G. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANASTASIA H. 
Clasificación:
4.0

A little under staffed

JAY LUNDIN E. 
Clasificación:
3.0

Nice help

Jose G. 
Clasificación:
1.0

I waited in line for almost an hour I am handicapped and have major back problems. Nowhere to even sit. When I asked if there was anything they could possibly do because of the ridiculously long wait, response was " nope we are just busy".

LARISSA NANNETTE G. 
Clasificación:
4.0

El cliente no dejó un comentario.

SEAN COLLINS G. 
Clasificación:
4.0

Fuel quantity was not accurate and wait times excessive

Peter D. 
Clasificación:
5.0

El cliente no dejó un comentario.

AUSTIN R. 
Clasificación:
3.0

El cliente no dejó un comentario.

JASON K. 
Clasificación:
1.0

I was told to hook up and secure my own car to a auto transport. Also I had to do it nearby parking lot because I was not allowed to do in the parking lot of uhaul. Every one in the office was nice and friendly.

TONY DONGUK C. 
Clasificación:
4.0

You were not very nice about taking the trailer after my trip interruption prevented me from the original drop off location. I should have gotten a refund not threats of extra charges.

Karen R. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN CLIFFORD W. 
Clasificación:
5.0

El cliente no dejó un comentario.

ANDREW D H. 
Clasificación:
3.0

Train yard staff to smile and enjoy. Also - pick up and return process on the property is undefined - Signage Signage Signage would solve the problem.

Michael B. 
Clasificación:
5.0

The only problem was I reserved an appliance dolly and when I got there in the morning, they said they were out of them. Besides that, everything else was great.

Richard H. 
Clasificación:
3.0

i wad charged twice. once when i received truck, then when i returned it. i was 8 minutes late. give me a break

DEBRA KAY L. 
Clasificación:
5.0

The woman who helped me check in was very professional and well mannered.. She helped answer all my questions and was quick and efficient.. The maintenance man or truck grabber was quick and on top of his game.. Thank you all so much and keep up the great work..

Katrina M. 
Clasificación:
5.0

HANDS DOWN UHAUL @ODDIE IS THE BEST! My husband and I are repeat customers of Uhaul BUT our hearts, heads, time and money WILL be with Uhaul's, Oddie Store…AS LONG AS The Manager/EVERYTHING (Day) Guy, the Day equipment/EVERYTHING Guy, and Katelynn are KEPT THERE!! I tell you it is nothing less then amazing to see this store fly for even just a 20 minute stand.. the way these three shuffle through what one can perceive as an incredible display of organized CHAOS, is amazing! Thank you for making our times with you be as smooth as can be…you guys ROCK!!

Amy D. 
Clasificación:
1.0

Gave away the trailer I reserved a month in advance so my move took multiple trips instead of one.

CHEYANNE ELIZABE W. 
Clasificación:
5.0

Lydia was wonderful and helpful. Miguel was also very helpful.

RYAN K. 
Clasificación:
3.0

The vehicles A/C did not work and it was 98 degrees outside which made the move just all the more unpleasant.

CHRISTIE JANETH A. 
Clasificación:
5.0

most amazing experience as far as renting a truck . best uhaul I've been to in my entire life.

Andrew M. 
Clasificación:
1.0

Staff was super not helpful and rude. No one waiting on customers and not enough staff to handle workload. When help was given, it was in a demeaning way. I will never rent from Uhaul again.

Chris V. 
Clasificación:
5.0

El cliente no dejó un comentario.

STEVEN MICHAEL H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steve H. 
Clasificación:
2.0

Not sure if it was lack of employees or what but what few were there, were absolutely swamped.. However, they didn't act like they were busy, it's was as though it was a relaxed day. 35 min wait just to figure out why my reservation was for a location that was closed.. so, I had to come here. Then I had to get a trailer because no trucks were available. That was not a problem for me though. Worked just as well and was cheaper. Then you guys use 4 pin light harnesses, you'd think such well built trailers would use the better 7 pin. Had to go wait in line for that too! All in all it took about 1.5 hours from arrival to leaving with my trailer. I returned it in about an hour.

RICHARD MARSHALL K. 
Clasificación:
5.0

El cliente no dejó un comentario.

Kitty R. 
Clasificación:
3.0

Small location was ok but just seemed a bit overwhelmed by how busy this area is right now. Arrived to drop off truck 20 mins before opening. 6 or so others being returned at same time. Agents were there signing in returns so got checked in and thankfully didn't need to go into the office since big line of people waiting to get in. Can't really comment on what it's like to rent here sine I never had to go into the office.

JAMES H. 
Clasificación:
4.0

El cliente no dejó un comentario.

Paul M. 
Clasificación:
3.0

El cliente no dejó un comentario.

Zachary Y. 
Clasificación:
3.0

Line was long and didn't have the correct equipment

DEBORAH ANNE D. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRANDON SCOTT R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher T. 
Clasificación:
5.0

El cliente no dejó un comentario.

BRIAN R. 
Clasificación:
5.0

Miguel is a great help every time. This UHaul is the busiest and the team does the best to work quickly, politely and with kindness. Miguel is always multitasking but gives the best customer service. I really appreciate him and works good under pressure!

YOLANDA RAQUEL M. 
Clasificación:
3.0

The wiring for the lights were bare and one strand was completely broken. There is no way all my lights work YET the technician said everything worked.

Charles B. 
Clasificación:
5.0

Only issue I had was, being called for some apparent dent to the vehicle I rented well past 6 hours after returning the vehicle. Their return assessment said that the vehicle was returned in a similar condition prior to taking possession for the rental period, yet after them having it for a few hours they call over something that was noticed after being in their possession for several hours. I would no problem with it, IF the issue was noted when I returned the vehicle prior to their sign-off not after several hours, feeling like I was being scammed (while I opted for the damage protection for the rental as well). I still think they are top notch and it may have been an oversight ok their behalf on this instance. I will still go to them for any future rental needs I may have and recommend them over other locations that are closer to my residence.

ENRIQUE M. 
Clasificación:
3.0

Arrived to pickup my reserved and paid for trailer, to be told it was not available and to call a transit center, which sent me to a different location for pick-up. Trailer had wood chips inside from a previous construction job.

Jose S. 
Clasificación:
2.0

The location was undermanned and the employees were pickering between themselves. Seemed like nobody was in charge which caused problems inside and out

Daniel P. 
Clasificación:
3.0

Did not actually check in the equipment when I dropped it off. They called the last morning of the reservation and I informed them that I had dropped it off three days prior and was told they would look into it. Then, the alternate contacts were sent text messages saying the equipment will soon be reported as stolen. Finally I had to call again and request email confirmation.

MAKENSIE K. 
Clasificación:
5.0

This place is always great! The staff is welcoming and efficient! Also, the manager here went the extra mile to make sure we had a safe trip!

ERIC FRANCIS D. 
Clasificación:
5.0

El cliente no dejó un comentario.

RUSSELL JAMES U. 
Clasificación:
4.0

El cliente no dejó un comentario.

TRUDI M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jennifer F. 
Clasificación:
5.0

El cliente no dejó un comentario.

BORIS PATRICK T. 
Clasificación:
1.0

Impatient, rude and passive aggressive person we dealt with.

EMERSON A. 
Clasificación:
5.0

I had never pulled a trailer, they were really nice and made me feel ok about pulling one. They hooked it all up and gave me advice. Great experience

MARILYNNE M. 
Clasificación:
5.0

BEST PLACE TO GET A BOXED TRUCK TO MOVE YOUR ITEMS ANYWHERE..TWO THUMBS UP..

SERGIO M. 
Clasificación:
5.0

El cliente no dejó un comentario.

TERRENCE ALBERT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

jalyn M. 
Clasificación:
5.0

El cliente no dejó un comentario.

CRAIG MICHAEL B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Richard A. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christiana D. 
Clasificación:
1.0

I showed up and was spoken to very rudely and told that they do not accept debit cards or cash. I tried to show her where it said they did on the internet. She continued to be rude stating she was the only one there and it wasn't her problem that corporate can't get their sh$$)t right. Very unprofessional and unorganized. My bill states I drive hudreds of miles when I in fact drove it about 8.

Todd P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Steven H. 
Clasificación:
4.0

El cliente no dejó un comentario.

MICHAEL JOHN U. 
Clasificación:
4.0

El cliente no dejó un comentario.

CHRISTOPHER NORM W. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jason C. 
Clasificación:
5.0

N/C

RAUL A. 
Clasificación:
5.0

Miguel was on top of everything at the yard.

RYAN K. 
Clasificación:
5.0

Tereise was an amazing person to check out with, made the whole experience enjoyable and I lookforward to going back to this location and working with her in the future!

Cody F. 
Clasificación:
3.0

Overall this location service was good, just took several calls to get the truck rented and work through all the errors made by your staff. I was advised I would get a refund and this still have not received it. Overall not a great experience

JASON WAYNE F. 
Clasificación:
1.0

Hire someone to answer the phones. The rental/clerical end of this location needs so much help. The lot agents have been consistently good.

John M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Gregory L. 
Clasificación:
4.0

There was a long delay in the rental process due to a lack of customer personnel to help customers. Those who worked there appear overworked and had not been educated in the computer system (the woman I worked with had to call her supervisor often).

JACOB S. 
Clasificación:
3.0

Assist in setting the mirrors should be part of the check out service.

Lennea T. 
Clasificación:
5.0

Miguel is an excellent manager at Sparks location. All team members are professional, helpful, and awesome. Pam, Jason, all work hard to make my move easy and stress free. Great job!!!!

LIZETTE F. 
Clasificación:
5.0

Not a thing. Wonderful, efficient, friendly experience doing 1 day 20' moving truck rental. Thank you U-haul!

CHRYSANN C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Stevan A. 
Clasificación:
5.0

When I picked up the trailer, there was gravel in the bottom. That hadn't been cleaned out by the previous renter.

TERRENCE ALBERT F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michael P. 
Clasificación:
2.0

Bounced me around from customer service agent because someone wanted to pay in cash. Said my reservation was not there because the first Person I was dealing with had the reservation opened. Never apologized. I had to call my wife to confirm the reservation. Manager was having problems and had everyone else on edge. Other than that it was fine.

ROBERT ALAN P. 
Clasificación:
3.0

El cliente no dejó un comentario.

CAROL JEAN S. 
Clasificación:
5.0

El cliente no dejó un comentario.

CARL OLAF V. 
Clasificación:
3.0

There was a long wait to get the truck. Mobile check in did not work.

SERGEJS P. 
Clasificación:
5.0

This location and its staff are always courtesy and efficient. This place is a well oiled machine!

Eric D. 
Clasificación:
3.0

Had to wait for Rep to assist; was unsure what to do at first but quick return.

MICHAEL EDWARD F. 
Clasificación:
1.0

The worst experience ever , terrible customer service , do not come to this place !!

Brian C. 
Clasificación:
5.0

I was taken great care of. I broke down on the freeway and found them on the internet. You had a van and car trailer so I was able to get my vehicle back to Winnemucca! Thanks to all and I mean everyone at the facility pitched in to get me back on the road. Thanks for such great team of wonderful human beings. Thanks Jeff.

JEFFREY W. 
Clasificación:
5.0

Faster pick up. Takes forever to get the paper work done and out the door.

Cameron B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Ken L. 
Clasificación:
5.0

El cliente no dejó un comentario.

LEO A. 
Clasificación:
5.0

I was very impressed with how well the 26 foot truck handled the 12 foot trailer. As well as the how comfortable the ride was.

RODNEYSTEVEN J. 
Clasificación:
5.0

no improvement needed here, fast, easy, curtious service. just dropped it off when I was done.

GREGORY T. 
Clasificación:
5.0

Everyone was Great and very helpful.

DANIEL WAYNE K. 
Clasificación:
3.0

El cliente no dejó un comentario.

TERRY LEE P. 
Clasificación:
4.0

I was over charged $20 for gas. I stopped for gas before dropping the truck and filled it past the spot that I left with. I forgot to take a picture of the gas gauge when dropping it off.

Elliot K. 
Clasificación:
5.0

El cliente no dejó un comentario.

MEGAN ST CLAIRE H. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christopher D. 
Clasificación:
4.0

El cliente no dejó un comentario.

Claudia C. 
Clasificación:
5.0

Lydia and Miguel are greatly appreciated. The took care of all of my needs.

RYAN K. 
Clasificación:
5.0

Is very good cervises

PASTOR DE JESUS C. 
No se han enviado comentarios para esta ubicación.

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