Customer Reviews for U-Haul at Northern Pkwy

4,711 comentarios

4111 W Northern Pkwy   Baltimore, MD 21215
(Reistertown Rd)

(410) 358-1473

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.

Servicios en esta ubicación:

Contáctanos

(410) 358-1473

4111 W Northern Pkwy
Baltimore, MD 21215
(Reistertown Rd)

Servicios en esta ubicación:

Horarios de la ubicación

  • Lun. - dom.: 9 a. m. - 5 p. m.
  • Inspección gratuita del remolque
  • Pago del propano en la bomba

Testimonials From Recent Customers

Los comentarios de los clientes son muy importantes para nosotros. Utilizamos estos comentarios para guiar nuestros esfuerzos y mejorar nuestro servicio. Todo lo que sigue es directo de nuestros clientes, sin ningún tipo de filtro o edición por nuestra parte.

Overall Rating:

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Clasificación:
5.0

El cliente no dejó un comentario.

Lisa D. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shantell T. 
Clasificación:
4.0

My tire was flat so I had to bring it back then had to take the same truck and put air in it myself

Michael B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Christopher Y. 
Clasificación:
5.0

Thank you for a wonderful experience and I appreciate everything that U-Haul done for me with rates !

Joseph Y. 
Clasificación:
1.0

The uhaul I rented smelled of marijuana and cigarettes. i was told they have a problem with people breaking in the truks at night and smoking in them. Really! When I returned it they mistakenly changed me mileage to the tune of 200 miles when I only went 40 miles. A hold was put on my card for the original quote of 51.00 plus the mistaken amount of 173.00 plus what the real cost of 71.00 Then I was told I had to call my bank and tell them Uhaul had let go of the holds and for them to let go of my money. Ha Ha This is ridiculous Uhaul! I will never use this location again!!!!

Jo M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Aubrey P. 
Clasificación:
2.0

El cliente no dejó un comentario.

Cooper T. 
Clasificación:
4.0

The car smelled of smoke and Marijuana.

Ehsan S. 
Clasificación:
5.0

All were polite and professional. The truck was in great condition.

Billie Y. 
Clasificación:
3.0

The gas entered in your system and according to the diagram indicated the gas at 1/2 full. However, when we entered the truck, the gauge was 3/4 of a tank full, returned with 3/4 of a tank, yet charged for a 1/2 tank when returned the vehicle. Respectfully, Dr. Everett X. Garnett

Everett G. 
Clasificación:
5.0

The tire was flat but other than that it was a great experience.

Lanora G. 
Clasificación:
1.0

I was verbally abused and hang up on by the female employee today September 5, 2022 @ 3:30 p.m I returned the truck and waited for the receipt, the male employee told me that everything was fine, I waited another 5 minutes, then one I leave I get a received with a $ 25 dollars cleaning fee, I proceeded to call the store And was verbally abused, screamed on and hung up, I had never had this experience with uhaul then I call customer service I have a 30 min waiting time I WILL NEVER RENT FROM THIS STORE OR UHAUL EVER AGAIN¡!!!!!!!!!!!!!!

Javier M. 
Clasificación:
4.0

The back of the van should have been swept out before renting it out.

LaShawn R. 
Clasificación:
5.0

El cliente no dejó un comentario.

EDWARD B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Nathan C. 
Clasificación:
4.0

The amount of gas left in the tank when we entered was below what was stated.

jordan R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Yehoshua M. 
Clasificación:
4.0

El cliente no dejó un comentario.

patrica W. 
Clasificación:
5.0

The customer service was phenomenal

Shawnnel B. 
Clasificación:
5.0

Service was good

keenan S. 
Clasificación:
5.0

El cliente no dejó un comentario.

George W. 
Clasificación:
5.0

The staff was great.👍🏽

benita W. 
Clasificación:
4.0

El cliente no dejó un comentario.

DIANNA R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Demba G. 
Clasificación:
4.0

El cliente no dejó un comentario.

james B. 
Clasificación:
1.0

I was over charged for fuel.

Justin H. 
Clasificación:
3.0

Please ensure proper assessment and that equipment fuel gauge is functioning correctly., I used the truck for only 8 miles, put gas of over 1 gallon and I was charged for 2 gallons of gas usage. I wonder what is the mpg of the van I rented?

Ayokanmi A. 
Clasificación:
5.0

Very nice customer service 👌🏿 a+++

Dawn S. 
Clasificación:
1.0

You guys overcharged me and have not been in contact with me again as i have been reaching out to rectify this

Dominick C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Joel P. 
Clasificación:
5.0

El cliente no dejó un comentario.

jamel J. 
Clasificación:
5.0

The staff here is fantastic, friendly & accommodating. The vehicle I rented was the worst I've had in many years. Broken cab light, broken truck light, no lock on driver's side, padlock was cut with bolt cutters. The staff solved the padlock problem and were quick to apologize for the state of the truck. I was informed about the driver side lock but I th k they didn't know about the lights. This is a convenient location with professional staff & should be restocked with updated vehicles.

Valarie P. 
Clasificación:
1.0

Worst customer service I have received in years. First, I went to pick up the truck at the location selected, and they told me that I had to go to another one located 25 mins apart, which made me lose about an hour of my moving day. The location where I picked the truck was dirty and far away from my place, and they did not have furniture pads, which I had rented. To make it worse, the truck smell like weed. Finally, when I wanted to return the truck, the site and app did not work for a long time. I had to wait more than 30 mins for it to work and then return it. A total nightmare of experience, never gain with U-haul!

Diego V. 
Clasificación:
5.0

It's perfect as is no need to improve on anything

JENN L. 
Clasificación:
5.0

El cliente no dejó un comentario.

Shawntay S. 
Clasificación:
2.0

I was misinformed. I was told that I was paying for the truck and the auto-transport which wasn't true. The price of the truck was more then what I was initially told as well. I was also given the run around just picking up the truck which made me have to pay more to my movers as the truck was not available during the time I initially requested. I got sent from one location to another, which I didn't appreciate.

bobbett P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Dontrell H. 
Clasificación:
5.0

The clerks were very polite and helpful with assisting accommodations.

pamela C. 
Clasificación:
5.0

Outstanding Service

MichaelC C. 
Clasificación:
4.0

El cliente no dejó un comentario.

Kimberly M. 
Clasificación:
5.0

The deposit amount when charged if the customer is using a debit card. The amount of $100.00 is way to pricey 

myelle J. 
Clasificación:
3.0

Parking lot too small and does not facilitate hook-ups and customer parking; not enough employees the handle the heavy traffic of customers; employee did not take a sufficient picture of the trailer hook-up and didn't listen to recommendations to fix it, nor inspect the final hook-up. However, the lone employee at the counter was knowledgeable and helpful but was running the shop single-handedly as the other employee was not helpful at all.

Jeremy S. 
Clasificación:
5.0

El cliente no dejó un comentario.

TRACI W. 
Clasificación:
2.0

Give people a truck that the transmission is not going out and over charging people for gas that wasn't in the truck already

Tawanda T. 
Clasificación:
4.0

El cliente no dejó un comentario.

SHEILA S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Marvin G. 
Clasificación:
3.0

The truck transmission was acting funny and the gas gage was still on a half when I dropped it off, but it was actually down 3 gals. Which I got charged. I wold have gladly put 3 gals in it if the gage was reading correctly.

Kenneth C. 
Clasificación:
5.0

El cliente no dejó un comentario.

JENN L. 
Clasificación:
1.0

The uhaul truck broke down on me at my loading location. I had to get a jump from my girlfriend car to start the engine

William B. 
Clasificación:
5.0

El cliente no dejó un comentario.

deone M. 
Clasificación:
1.0

Van I reserved was not available had to get a smaller size which caused more Mileage and cost more to travel

Tonae T. 
Clasificación:
5.0

Everything was great

Christa C. 
Clasificación:
5.0

Tineta (sp?) Is an outstanding employee who demonstrated excellent skills in helping me address my problem! She's the kind of employee you need to retain, so I recommend you encourage her, respect her, and give her a good raise in pay.

MARK B. 
Clasificación:
5.0

El cliente no dejó un comentario.

Darren C. 
Clasificación:
5.0

I can't remember the guy name but he was very helpful

Tybria W. 
Clasificación:
5.0

The phone call I got the day before pickup changed my location. My pickup time was for 830 am but the location doesn't open until 9am. The rep did not change my pickup time or set up off-hour pickup, so I had to wait outside until the location opened.

Konstantin B. 
Clasificación:
3.0

El cliente no dejó un comentario.

Jeffrey G. 
Clasificación:
5.0

I love using U-haul equipment whether it's a truck or other services. Gracias

Lynette L. 
Clasificación:
5.0

Keep up the good work

Carlos F. 
Clasificación:
5.0

El cliente no dejó un comentario.

Jonathan K. 
Clasificación:
5.0

I did not have a reservation and the people were outstanding in their service. Wonderful location!!

Avraham L. 
Clasificación:
3.0

Start with more gas.

MARY H. 
Clasificación:
4.0

Van was not clean when I picked it up and had debris inside.Also the change oil soon light was on.

Maurice D. 
Clasificación:
1.0

Got charged $33 for 5 gallons of gas for 11 miles of driving.

Bryant C. 
Clasificación:
5.0

El cliente no dejó un comentario.

Christophe A. 
Clasificación:
3.0

Got a flat tire less than an hour after picking up the truck. There did not seem to be anything that punctured the tire so this was odd. There were serious delays in response time for a provider to come out and fix the tire, we were on the side of the road for two hours. While I appreciate the mechanic came out quicker than the estimated wait time, the estimated wait time was 90minutes, after having already waited 30-40 minutes to get confirmation that a provider responded to the request.

Destiny B. 
Clasificación:
4.0

El cliente no dejó un comentario.

Aubrey P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Catherine W. 
Clasificación:
5.0

The young man that provided service for me on that day was there alone and did an excellent job in communicating with the customers, in efficiently getting people in and out, and aware of his condition and situation of working alone that day or that morning and he was an overachiever in my opinion did an excellent job

Timothy O. 
Clasificación:
3.0

El cliente no dejó un comentario.

Sheronda G. 
Clasificación:
1.0

Give me back my $100 you wrongly took from me.

Antoni J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michaye M. 
Clasificación:
5.0

The manager and team member did a wonderful job with assisting me with u haul

Kenneth J. 
Clasificación:
5.0

Maceo is the best, professional service , extremely satisfied with the service I will always use this location and I will recommend it to my friends Thank you for a beautiful experience

Rachid A. 
Clasificación:
5.0

Super helpful staff at U Haul.

Elizabeth S. 
Clasificación:
5.0

No, been going there on abd off few years back and just as courteous abd helpful as before and good price for 10 foot rental.

nancy R. 
Clasificación:
5.0

El cliente no dejó un comentario.

Cyril S. 
Clasificación:
3.0

El cliente no dejó un comentario.

robert G. 
Clasificación:
5.0

I've rented from uhaul maybe 20 times in the past. The employee at the Northern Parkway location who helped me get my rental was by far the best, most helpful uhaul employee I've ever dealt with.

Jacob K. 
Clasificación:
5.0

Really helpful for our situation which was multilayered. Will definitely use this location again and recommend to friends.

Brenda C. 
Clasificación:
2.0

The truck was wet from a door remaining open in the rain. The truck was also unclean and the line to receive the truck was an hour long with only 4 individuals ahead of us. Also no parking on the property was extremely inconvenient

Tekoa L. 
Clasificación:
1.0

This was a very very bad arrangement They never took my credit card information so that the registration would be totally complete when I got there to this location the truck wasn't there and 1 hour and 45 minutes later I was told to go to another location and I would be discounted $52 for the deposit and that never happened meanwhile I had 7 people waiting on me to help me unload my mother's home for 4 hours that I paid for and lost 2 hours of that 4 because the truck was not available also The truck was not ready I helped clean it aspect it I spent $85 to fill the tank up because the tank was half full. The man at the Pennsylvania location was so nasty and arrogant that gave me an ultimatum to rent one of his truck that was a 10 foot or call the customer service. This was really bad. I lost money and time.

Patience J. 
Clasificación:
5.0

Had no problem reserving a truck. The customer service was great and very professional. The price was great. Will use U Haul again when I need them. 

Earl J. 
Clasificación:
4.0

El cliente no dejó un comentario.

Shannel B. 
Clasificación:
5.0

Nothing every step was excellent from the reservation to going into the store we didn't be salesperson he was awesome great great personality the young lady as well great personality educated me everything I needed to know it was a wonderful experience I give a Five Star Plus

Jeannie S. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle L. 
Clasificación:
1.0

There is no where to park your own car. There was 1 person working and extremely slow. I waited 30 minutes in line. My truck had garbage in in it from previous customer, smelled like an ashtray and had cigarette ashes all over the console. It was disgusting.. I was also given my truck with just 1/16 of gas in the tank!

Amy M. 
Clasificación:
4.0

El cliente no dejó un comentario.

Valerie P. 
Clasificación:
5.0

El cliente no dejó un comentario.

Crispus M. 
Clasificación:
5.0

El cliente no dejó un comentario.

Alexandri W. 
Clasificación:
5.0

I always go back to Uhaul! This visit went over and beyond the usual great service!

Raymond B. 
Clasificación:
5.0

El cliente no dejó un comentario.

SHAVONNI J. 
Clasificación:
5.0

El cliente no dejó un comentario.

Elenora F. 
Clasificación:
5.0

El cliente no dejó un comentario.

sabrina T. 
Clasificación:
5.0

Great customers service I would rent here all the time

calvin D. 
Clasificación:
4.0

El cliente no dejó un comentario.

DONTE W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Raven W. 
Clasificación:
5.0

El cliente no dejó un comentario.

Michelle L. 
Clasificación:
3.0

Got there after close of the day cannot really say much

aninfemi J. 
No se han enviado comentarios para esta ubicación.

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